{"metadata":{"transaction_key":"deprecated","request_id":"654a63cc-4814-444c-a017-973eb86a9089","sha256":"3c6a184bffd655ce7e451401428f082252c7e1997f197c6d1a84be4bba7e0248","created":"2026-03-13T06:48:21.085Z","duration":238.03194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":463,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":523,"output_tokens":525},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":523,"output_tokens":54}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today? Mhmm. Okay. May I know your name, please, for me to check your account? Tony Nguyen? Okay. Hang on. Let me just check your account. Hello, Tony? Yes. Thank you for waiting. Have you restarted the devices and the router? Just the Have you restarted the router and the devices? Okay. I see. So right now, I'm going to forward your concern to the network team. Then is it okay if I contact you via email or call for the updates then? Mhmm. Actually, we're not sure yet because we're still investigating the issue because some of the customer their devices is working all goods now, but there's still some customers, like, still unable to access some website and application. So we we have no estimated time for the restoration as of the moment. Yeah. So, actually, regarding the accounts, once this is all resolved, we're going to give you, like, a compensation or a discount for the days that you're having issue with the Internet connection. Mhmm. Mhmm. Well, we'll just update you then. Mhmm. Thank you. Bye.","confidence":0.99819285,"words":[{"word":"hello","start":2.8,"end":3.1999998,"confidence":0.9974936,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.2851550579071045},{"word":"good","start":3.1999998,"end":3.4399998,"confidence":0.99980325,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5573468804359436},{"word":"afternoon","start":3.4399998,"end":3.84,"confidence":0.99990004,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5177944302558899},{"word":"this","start":3.84,"end":4.16,"confidence":0.99995005,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4675252139568329},{"word":"is","start":4.16,"end":4.3199997,"confidence":0.99977726,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4809231162071228},{"word":"maureen","start":4.3199997,"end":4.8199997,"confidence":0.83138704,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.5377823710441589},{"word":"from","start":4.88,"end":5.2799997,"confidence":0.9990687,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.5263751149177551},{"word":"erto","start":5.2799997,"end":5.7599998,"confidence":0.48580208,"punctuated_word":"Erto","sentiment":"positive","sentiment_score":0.4311588704586029},{"word":"tech","start":5.7599998,"end":5.92,"confidence":0.91006196,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4808986783027649},{"word":"support","start":5.92,"end":6.3999996,"confidence":0.99989325,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4732028543949127},{"word":"how","start":6.3999996,"end":6.56,"confidence":0.99993896,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5180239677429199},{"word":"can","start":6.56,"end":6.72,"confidence":0.9999404,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5424730181694031},{"word":"i","start":6.72,"end":6.8799996,"confidence":0.99819523,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4852766990661621},{"word":"assist","start":6.8799996,"end":7.12,"confidence":0.999985,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.46301403641700745},{"word":"you","start":7.12,"end":7.2799997,"confidence":0.9999037,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4447329640388489},{"word":"today","start":7.2799997,"end":7.7799997,"confidence":0.9998946,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3667815923690796},{"word":"mhmm","start":9.92,"end":10.42,"confidence":0.88644505,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10075230151414873},{"word":"okay","start":20.095,"end":20.595,"confidence":0.6031997,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05214982479810715},{"word":"may","start":20.975,"end":21.215,"confidence":0.6831069,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.06278388202190399},{"word":"i","start":21.215,"end":21.375,"confidence":0.998762,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.053888849914073944},{"word":"know","start":21.375,"end":21.615,"confidence":0.99957496,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.06556645035743713},{"word":"your","start":21.615,"end":21.855,"confidence":0.99939835,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.054075174033641815},{"word":"name","start":21.855,"end":22.015,"confidence":0.90820366,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.06722694635391235},{"word":"please","start":22.015,"end":22.255,"confidence":0.99587333,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.0832860916852951},{"word":"for","start":22.255,"end":22.415,"confidence":0.99885917,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06730624288320541},{"word":"me","start":22.415,"end":22.654999,"confidence":0.99985826,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06756933778524399},{"word":"to","start":22.654999,"end":22.814999,"confidence":0.99833715,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05052995681762695},{"word":"check","start":22.814999,"end":23.055,"confidence":0.99949193,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.054754577577114105},{"word":"your","start":23.055,"end":23.215,"confidence":0.9995795,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05488216504454613},{"word":"account","start":23.215,"end":23.715,"confidence":0.99748087,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.04809073358774185},{"word":"tony","start":28.494999,"end":28.994999,"confidence":0.7830781,"punctuated_word":"Tony","sentiment":"neutral","sentiment_score":0.01086064800620079},{"word":"nguyen","start":29.055,"end":29.555,"confidence":0.8712386,"punctuated_word":"Nguyen?","sentiment":"neutral","sentiment_score":0.011810360476374626},{"word":"okay","start":31.74,"end":32.1,"confidence":0.83090323,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03135518729686737},{"word":"hang","start":32.46,"end":32.7,"confidence":0.6782234,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.01118086278438568},{"word":"on","start":32.7,"end":32.86,"confidence":0.9933865,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.018478065729141235},{"word":"let","start":32.86,"end":32.94,"confidence":0.9992279,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.023143280297517776},{"word":"me","start":32.94,"end":33.1,"confidence":0.99963224,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.030797883868217468},{"word":"just","start":33.1,"end":33.34,"confidence":0.99840933,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02537979930639267},{"word":"check","start":33.34,"end":33.579998,"confidence":0.999864,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03317125141620636},{"word":"your","start":33.579998,"end":33.98,"confidence":0.9991967,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.027118047699332237},{"word":"account","start":33.98,"end":34.48,"confidence":0.9985384,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.035030949860811234},{"word":"hello","start":136.655,"end":137.05501,"confidence":0.98529035,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06937843561172485},{"word":"tony","start":137.05501,"end":137.55501,"confidence":0.81895816,"punctuated_word":"Tony?","sentiment":"neutral","sentiment_score":0.0810050368309021},{"word":"yes","start":139.77501,"end":140.015,"confidence":0.94209814,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.24505837261676788},{"word":"thank","start":140.015,"end":140.175,"confidence":0.9997446,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3896785378456116},{"word":"you","start":140.175,"end":140.335,"confidence":0.99977666,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.37445202469825745},{"word":"for","start":140.335,"end":140.575,"confidence":0.9996612,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.43268463015556335},{"word":"waiting","start":140.575,"end":141.075,"confidence":0.9997524,"punctuated_word":"waiting.","sentiment":"positive","sentiment_score":0.45111358165740967},{"word":"have","start":141.375,"end":141.535,"confidence":0.7813692,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.006409801542758942},{"word":"you","start":141.535,"end":142.035,"confidence":0.999741,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02596982568502426},{"word":"restarted","start":142.175,"end":142.675,"confidence":0.97344106,"punctuated_word":"restarted","sentiment":"neutral","sentiment_score":0.06455409526824951},{"word":"the","start":143.295,"end":143.795,"confidence":0.9893048,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020945630967617035},{"word":"devices","start":143.855,"end":144.355,"confidence":0.98884445,"punctuated_word":"devices","sentiment":"neutral","sentiment_score":0.00843995064496994},{"word":"and","start":144.495,"end":144.735,"confidence":0.9631288,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00201377272605896},{"word":"the","start":144.735,"end":144.895,"confidence":0.8528317,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07508557289838791},{"word":"router","start":144.895,"end":145.395,"confidence":0.9982954,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.07488146424293518},{"word":"just","start":146.76999,"end":147.26999,"confidence":0.662073,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.09339328110218048},{"word":"the","start":147.53,"end":148.03,"confidence":0.6408294,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10924184322357178},{"word":"have","start":149.40999,"end":149.65,"confidence":0.95127034,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.06594835221767426},{"word":"you","start":149.65,"end":150.15,"confidence":0.9998456,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04449111223220825},{"word":"restarted","start":150.20999,"end":150.70999,"confidence":0.9782851,"punctuated_word":"restarted","sentiment":"neutral","sentiment_score":-0.033067796379327774},{"word":"the","start":150.84999,"end":151.01,"confidence":0.9870653,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06935609877109528},{"word":"router","start":151.01,"end":151.51,"confidence":0.9998666,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.08864302188158035},{"word":"and","start":152.53,"end":153.03,"confidence":0.99136025,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0021314360201358795},{"word":"the","start":153.89,"end":154.20999,"confidence":0.9493362,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0023221075534820557},{"word":"devices","start":154.20999,"end":154.70999,"confidence":0.95588255,"punctuated_word":"devices?","sentiment":"neutral","sentiment_score":-0.021430782973766327},{"word":"okay","start":159.17,"end":159.67,"confidence":0.7987373,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02892189286649227},{"word":"i","start":159.97,"end":160.20999,"confidence":0.99064165,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005531985312700272},{"word":"see","start":160.20999,"end":160.695,"confidence":0.99923605,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.03506436198949814},{"word":"so","start":161.65501,"end":161.895,"confidence":0.93970865,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03790316730737686},{"word":"right","start":161.895,"end":162.13501,"confidence":0.94764924,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.04099021106958389},{"word":"now","start":162.13501,"end":162.375,"confidence":0.81757224,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.026945974677801132},{"word":"i'm","start":162.375,"end":162.535,"confidence":0.99989164,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03575045242905617},{"word":"going","start":162.535,"end":162.77501,"confidence":0.9998677,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.04665812849998474},{"word":"to","start":162.77501,"end":163.27501,"confidence":0.9951273,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03858763724565506},{"word":"forward","start":163.735,"end":164.21501,"confidence":0.946178,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.04258593171834946},{"word":"your","start":164.21501,"end":164.455,"confidence":0.9989429,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04787994176149368},{"word":"concern","start":164.455,"end":164.93501,"confidence":0.9921056,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":0.03409838676452637},{"word":"to","start":164.93501,"end":165.095,"confidence":0.99980456,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06692396104335785},{"word":"the","start":165.095,"end":165.595,"confidence":0.99819285,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07398862391710281},{"word":"network","start":165.65501,"end":166.15501,"confidence":0.9983108,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.04232875630259514},{"word":"team","start":166.21501,"end":166.71501,"confidence":0.93685514,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.04986579716205597},{"word":"then","start":166.93501,"end":167.255,"confidence":0.9012312,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.058152392506599426},{"word":"is","start":167.255,"end":167.41501,"confidence":0.97777927,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05370044708251953},{"word":"it","start":167.41501,"end":167.57501,"confidence":0.9998543,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09900642931461334},{"word":"okay","start":167.57501,"end":167.895,"confidence":0.9997558,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.09295262396335602},{"word":"if","start":167.895,"end":168.13501,"confidence":0.99956185,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11523045599460602},{"word":"i","start":168.13501,"end":168.29501,"confidence":0.99942017,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.061271753162145615},{"word":"contact","start":168.29501,"end":168.695,"confidence":0.99921095,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.07072888314723969},{"word":"you","start":168.695,"end":169.01501,"confidence":0.9998179,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07384335994720459},{"word":"via","start":169.01501,"end":169.335,"confidence":0.9973707,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.07110202312469482},{"word":"email","start":169.335,"end":169.835,"confidence":0.9990024,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08545193076133728},{"word":"or","start":170.29501,"end":170.77501,"confidence":0.9972946,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04381430894136429},{"word":"call","start":170.77501,"end":171.255,"confidence":0.9741082,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04860306531190872},{"word":"for","start":171.255,"end":171.41501,"confidence":0.9993625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09328951686620712},{"word":"the","start":171.41501,"end":171.65501,"confidence":0.9993038,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05968213081359863},{"word":"updates","start":171.65501,"end":172.13501,"confidence":0.9913782,"punctuated_word":"updates","sentiment":"neutral","sentiment_score":0.039904966950416565},{"word":"then","start":172.13501,"end":172.63501,"confidence":0.9940363,"punctuated_word":"then?","sentiment":"neutral","sentiment_score":0.050571419298648834},{"word":"mhmm","start":172.86,"end":173.36,"confidence":0.9305409,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.00644615339115262},{"word":"actually","start":179.34,"end":179.84,"confidence":0.93210614,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.15789586305618286},{"word":"we're","start":179.98,"end":180.38,"confidence":0.99931073,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.22139839828014377},{"word":"not","start":180.38,"end":180.7,"confidence":0.99992216,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24236927926540375},{"word":"sure","start":180.7,"end":180.94,"confidence":0.99973863,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2427719682455063},{"word":"yet","start":180.94,"end":181.18,"confidence":0.9992016,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.3249228596687317},{"word":"because","start":181.18,"end":181.5,"confidence":0.8509668,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24497513473033905},{"word":"we're","start":181.5,"end":181.74,"confidence":0.7889575,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.29429835081100464},{"word":"still","start":181.74,"end":182.24,"confidence":0.99886477,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.3215373754501343},{"word":"investigating","start":182.94,"end":183.44,"confidence":0.95426416,"punctuated_word":"investigating","sentiment":"neutral","sentiment_score":-0.2348831743001938},{"word":"the","start":183.66,"end":183.82,"confidence":0.99825305,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31619104743003845},{"word":"issue","start":183.82,"end":184.14,"confidence":0.9996536,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.23998194932937625},{"word":"because","start":184.14,"end":184.46,"confidence":0.8882915,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.22584418952465057},{"word":"some","start":184.46,"end":184.62,"confidence":0.9995425,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.3195258677005768},{"word":"of","start":184.62,"end":184.78,"confidence":0.9999136,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.29723212122917175},{"word":"the","start":184.78,"end":185.02,"confidence":0.99965346,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3177644610404968},{"word":"customer","start":185.02,"end":185.52,"confidence":0.99833953,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.24468481540679932},{"word":"their","start":186.49501,"end":186.655,"confidence":0.9990044,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.2620721459388733},{"word":"devices","start":186.655,"end":187.155,"confidence":0.9805203,"punctuated_word":"devices","sentiment":"neutral","sentiment_score":-0.2332707941532135},{"word":"is","start":187.21501,"end":187.455,"confidence":0.9933954,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.24424982070922852},{"word":"working","start":187.455,"end":187.955,"confidence":0.9999324,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.2607099115848541},{"word":"all","start":188.255,"end":188.49501,"confidence":0.9670192,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2287645637989044},{"word":"goods","start":188.49501,"end":188.815,"confidence":0.50189567,"punctuated_word":"goods","sentiment":"neutral","sentiment_score":-0.21991221606731415},{"word":"now","start":188.815,"end":189.315,"confidence":0.9024684,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.21899524331092832},{"word":"but","start":189.455,"end":189.955,"confidence":0.9989592,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1872501969337463},{"word":"there's","start":190.095,"end":190.41501,"confidence":0.9835206,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.34765058755874634},{"word":"still","start":190.41501,"end":190.735,"confidence":0.99673414,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.3770993649959564},{"word":"some","start":190.735,"end":190.975,"confidence":0.9992132,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.3770039677619934},{"word":"customers","start":190.975,"end":191.475,"confidence":0.7746166,"punctuated_word":"customers,","sentiment":"negative","sentiment_score":-0.36015790700912476},{"word":"like","start":191.615,"end":192.115,"confidence":0.91331756,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3344109058380127},{"word":"still","start":192.735,"end":192.975,"confidence":0.39503884,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.41968321800231934},{"word":"unable","start":192.975,"end":193.455,"confidence":0.996635,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.3969565033912658},{"word":"to","start":193.455,"end":193.615,"confidence":0.99837613,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4541427791118622},{"word":"access","start":193.615,"end":193.935,"confidence":0.99986994,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.4196330904960632},{"word":"some","start":193.935,"end":194.175,"confidence":0.9963793,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.359093576669693},{"word":"website","start":194.175,"end":194.675,"confidence":0.9989498,"punctuated_word":"website","sentiment":"negative","sentiment_score":-0.344681978225708},{"word":"and","start":194.815,"end":195.13501,"confidence":0.9995665,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3846147954463959},{"word":"application","start":195.13501,"end":195.63501,"confidence":0.98091424,"punctuated_word":"application.","sentiment":"negative","sentiment_score":-0.3483823537826538},{"word":"so","start":196.895,"end":197.395,"confidence":0.9985599,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.31687280535697937},{"word":"we","start":198.41501,"end":198.57501,"confidence":0.933205,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.42369982600212097},{"word":"we","start":198.57501,"end":198.655,"confidence":0.58447826,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4172217547893524},{"word":"have","start":198.655,"end":198.895,"confidence":0.9969091,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3814969062805176},{"word":"no","start":198.895,"end":199.13501,"confidence":0.99966323,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.33188048005104065},{"word":"estimated","start":199.13501,"end":199.63501,"confidence":0.9998301,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.3136118948459625},{"word":"time","start":200.31,"end":200.63,"confidence":0.99839455,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.3206142485141754},{"word":"for","start":200.63,"end":200.79001,"confidence":0.99984586,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4200564920902252},{"word":"the","start":200.79001,"end":201.03,"confidence":0.9991628,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4369451403617859},{"word":"restoration","start":201.03,"end":201.53,"confidence":0.99838376,"punctuated_word":"restoration","sentiment":"neutral","sentiment_score":-0.2846596837043762},{"word":"as","start":201.59,"end":201.83,"confidence":0.99456525,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3774392008781433},{"word":"of","start":201.83,"end":201.99,"confidence":0.9838875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.32807162404060364},{"word":"the","start":201.99,"end":202.07,"confidence":0.99954396,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32905328273773193},{"word":"moment","start":202.07,"end":202.57,"confidence":0.9995258,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.27568912506103516},{"word":"yeah","start":215.485,"end":215.805,"confidence":0.74965847,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029110489413142204},{"word":"so","start":215.805,"end":216.285,"confidence":0.8997714,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.030025631189346313},{"word":"actually","start":216.285,"end":216.765,"confidence":0.9988631,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.04061732068657875},{"word":"regarding","start":216.765,"end":217.265,"confidence":0.99981576,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.01460951566696167},{"word":"the","start":217.325,"end":217.485,"confidence":0.9998611,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019341960549354553},{"word":"accounts","start":217.485,"end":217.985,"confidence":0.92333746,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.016765717417001724},{"word":"once","start":218.285,"end":218.785,"confidence":0.775989,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.016784057021141052},{"word":"this","start":219.00499,"end":219.245,"confidence":0.95958287,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.011498413980007172},{"word":"is","start":219.245,"end":219.405,"confidence":0.9986291,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.044856421649456024},{"word":"all","start":219.405,"end":219.64499,"confidence":0.99862516,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.06423617154359818},{"word":"resolved","start":219.64499,"end":220.14499,"confidence":0.9952629,"punctuated_word":"resolved,","sentiment":"neutral","sentiment_score":0.05640805885195732},{"word":"we're","start":220.845,"end":221.08499,"confidence":0.9948938,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.13515496253967285},{"word":"going","start":221.08499,"end":221.405,"confidence":0.9998362,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.1814322769641876},{"word":"to","start":221.405,"end":221.64499,"confidence":0.99908435,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16378115117549896},{"word":"give","start":221.64499,"end":221.885,"confidence":0.9999405,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1581120789051056},{"word":"you","start":221.885,"end":222.205,"confidence":0.9022496,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1323898732662201},{"word":"like","start":222.205,"end":222.525,"confidence":0.9985761,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.1493087112903595},{"word":"a","start":222.525,"end":222.605,"confidence":0.653715,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18315163254737857},{"word":"compensation","start":222.605,"end":223.105,"confidence":0.99981695,"punctuated_word":"compensation","sentiment":"neutral","sentiment_score":0.08467244356870651},{"word":"or","start":223.325,"end":223.565,"confidence":0.99784446,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.17615699768066406},{"word":"a","start":223.565,"end":223.64499,"confidence":0.83916765,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21229758858680725},{"word":"discount","start":223.64499,"end":224.14499,"confidence":0.99993885,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.12815742194652557},{"word":"for","start":224.525,"end":224.685,"confidence":0.99972266,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08947236835956573},{"word":"the","start":224.685,"end":224.845,"confidence":0.9992181,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04697924852371216},{"word":"days","start":224.845,"end":225.165,"confidence":0.84769017,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.07082659006118774},{"word":"that","start":225.165,"end":225.405,"confidence":0.99874914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.028635993599891663},{"word":"you're","start":225.405,"end":225.64499,"confidence":0.9986768,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.019460923969745636},{"word":"having","start":225.64499,"end":225.965,"confidence":0.99979264,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.11517243087291718},{"word":"issue","start":225.965,"end":226.205,"confidence":0.9931503,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.06867899000644684},{"word":"with","start":226.205,"end":226.36499,"confidence":0.9999094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08223782479763031},{"word":"the","start":226.36499,"end":226.525,"confidence":0.9991861,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019489802420139313},{"word":"internet","start":226.525,"end":227.025,"confidence":0.9855402,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.03659919649362564},{"word":"connection","start":227.08499,"end":227.58499,"confidence":0.988954,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.01605318859219551},{"word":"mhmm","start":229.64499,"end":230.14499,"confidence":0.96818554,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.5381163954734802},{"word":"mhmm","start":230.605,"end":231.05693,"confidence":0.99750227,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11252981424331664},{"word":"well","start":231.45692,"end":231.61693,"confidence":0.9095217,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.13084594905376434},{"word":"we'll","start":231.61693,"end":231.85693,"confidence":0.8725951,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.13203305006027222},{"word":"just","start":231.85693,"end":232.17693,"confidence":0.9986149,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15069249272346497},{"word":"update","start":232.17693,"end":232.57693,"confidence":0.99924564,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.15890927612781525},{"word":"you","start":232.57693,"end":232.73692,"confidence":0.9934395,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13619735836982727},{"word":"then","start":232.73692,"end":233.13693,"confidence":0.9951349,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.15425321459770203},{"word":"mhmm","start":233.13693,"end":233.63693,"confidence":0.99357843,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04480087757110596},{"word":"thank","start":235.05693,"end":235.37692,"confidence":0.89984405,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7843357920646667},{"word":"you","start":235.37692,"end":235.85693,"confidence":0.99939513,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7868509292602539},{"word":"bye","start":235.85693,"end":236.35693,"confidence":0.9955147,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4202565550804138}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nOkay. May I know your name, please, for me to check your account? Tony Nguyen? Okay. Hang on.\n\nLet me just check your account. Hello, Tony? Yes. Thank you for waiting. Have you restarted the devices and the router?\n\nJust the Have you restarted the router and the devices? Okay. I see. So right now, I'm going to forward your concern to the network team. Then is it okay if I contact you via email or call for the updates then?\n\nMhmm. Actually, we're not sure yet because we're still investigating the issue because some of the customer their devices is working all goods now, but there's still some customers, like, still unable to access some website and application. So we we have no estimated time for the restoration as of the moment. Yeah. So, actually, regarding the accounts, once this is all resolved, we're going to give you, like, a compensation or a discount for the days that you're having issue with the Internet connection.\n\nMhmm. Mhmm. Well, we'll just update you then. Mhmm. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.2851550579071045},{"text":"Good afternoon.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.5375706553459167},{"text":"This is Maureen from Erto tech support.","start":3.84,"end":6.3999996,"sentiment":"positive","sentiment_score":0.48540945989745005},{"text":"How can I assist you today?","start":6.3999996,"end":7.7799997,"sentiment":"positive","sentiment_score":0.4700503796339035},{"text":"Mhmm.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":-0.10075230151414873}],"sentiment":"positive","sentiment_score":0.43986544495119767,"num_words":17,"start":2.8,"end":10.42},{"sentences":[{"text":"Okay.","start":20.095,"end":20.595,"sentiment":"neutral","sentiment_score":0.05214982479810715},{"text":"May I know your name, please, for me to check your account?","start":20.975,"end":23.715,"sentiment":"neutral","sentiment_score":0.06083003400514523},{"text":"Tony Nguyen?","start":28.494999,"end":29.555,"sentiment":"neutral","sentiment_score":0.011335504241287708},{"text":"Okay.","start":31.74,"end":32.1,"sentiment":"neutral","sentiment_score":0.03135518729686737},{"text":"Hang on.","start":32.46,"end":32.86,"sentiment":"neutral","sentiment_score":0.014829464256763458}],"sentiment":"neutral","sentiment_score":0.048099742064045534,"num_words":18,"start":20.095,"end":32.86},{"sentences":[{"text":"Let me just check your account.","start":32.86,"end":34.48,"sentiment":"neutral","sentiment_score":0.029106868741412956},{"text":"Hello, Tony?","start":136.655,"end":137.55501,"sentiment":"neutral","sentiment_score":0.07519173622131348},{"text":"Yes.","start":139.77501,"end":140.015,"sentiment":"neutral","sentiment_score":0.24505837261676788},{"text":"Thank you for waiting.","start":140.015,"end":141.075,"sentiment":"positive","sentiment_score":0.4119821935892105},{"text":"Have you restarted the devices and the router?","start":141.375,"end":145.395,"sentiment":"neutral","sentiment_score":0.03428407106548548}],"sentiment":"neutral","sentiment_score":0.11868020954231422,"num_words":21,"start":32.86,"end":145.395},{"sentences":[{"text":"Just the Have you restarted the router and the devices?","start":146.76999,"end":154.70999,"sentiment":"neutral","sentiment_score":-0.05257629603147507},{"text":"Okay.","start":159.17,"end":159.67,"sentiment":"neutral","sentiment_score":0.02892189286649227},{"text":"I see.","start":159.97,"end":160.695,"sentiment":"neutral","sentiment_score":-0.020298173651099205},{"text":"So right now, I'm going to forward your concern to the network team.","start":161.65501,"end":166.71501,"sentiment":"neutral","sentiment_score":0.0449620746076107},{"text":"Then is it okay if I contact you via email or call for the updates then?","start":166.93501,"end":172.63501,"sentiment":"neutral","sentiment_score":0.06983160669915378}],"sentiment":"neutral","sentiment_score":0.027723220531784352,"num_words":42,"start":146.76999,"end":172.63501},{"sentences":[{"text":"Mhmm.","start":172.86,"end":173.36,"sentiment":"neutral","sentiment_score":0.00644615339115262},{"text":"Actually, we're not sure yet because we're still investigating the issue because some of the customer their devices is working all goods now, but there's still some customers, like, still unable to access some website and application.","start":179.34,"end":195.63501,"sentiment":"neutral","sentiment_score":-0.2979733182771786},{"text":"So we we have no estimated time for the restoration as of the moment.","start":196.895,"end":202.57,"sentiment":"negative","sentiment_score":-0.354093747479575},{"text":"Yeah.","start":215.485,"end":215.805,"sentiment":"neutral","sentiment_score":0.029110489413142204},{"text":"So, actually, regarding the accounts, once this is all resolved, we're going to give you, like, a compensation or a discount for the days that you're having issue with the Internet connection.","start":215.805,"end":227.58499,"sentiment":"neutral","sentiment_score":0.05931188282556832}],"sentiment":"neutral","sentiment_score":-0.16527986291467267,"num_words":85,"start":172.86,"end":227.58499},{"sentences":[{"text":"Mhmm.","start":229.64499,"end":230.14499,"sentiment":"positive","sentiment_score":0.5381163954734802},{"text":"Mhmm.","start":230.605,"end":231.05693,"sentiment":"neutral","sentiment_score":0.11252981424331664},{"text":"Well, we'll just update you then.","start":231.45692,"end":233.13693,"sentiment":"neutral","sentiment_score":0.14382189015547434},{"text":"Mhmm.","start":233.13693,"end":233.63693,"sentiment":"neutral","sentiment_score":0.04480087757110596},{"text":"Thank you.","start":235.05693,"end":235.85693,"sentiment":"positive","sentiment_score":0.7855933606624603}],"sentiment":"neutral","sentiment_score":0.28450592268596997,"num_words":11,"start":229.64499,"end":235.85693},{"sentences":[{"text":"Bye.","start":235.85693,"end":236.35693,"sentiment":"positive","sentiment_score":0.4202565550804138}],"sentiment":"positive","sentiment_score":0.4202565550804138,"num_words":1,"start":235.85693,"end":236.35693}]}}]},{"alternatives":[{"transcript":"Hi. You called me earlier regarding my Internet saying that you've changed the location back to Australia. I'm just letting you know that it has not been back to Australia yet. Yes, please. My name is Tony. Yes. Tiny Nguyen. Is this an eight four two yet? Because how much it is? How much it is? 1,800. I think the original price is 2.5. Mhmm. It's 1.8. So 1.89. And then let me see here. That's fine. Yeah. Sorry. Could you say that again? Yeah. We've done everything that you've mentioned. We've done yeah. We tried doing everything. Yes. Either it comes to me today or what am I receiving? What am I expecting to school? Okay. Just can you please message me? I'll give you a callback as soon as possible because we're still paying for the bill. If it doesn't work out, then we're gonna be looking at changing to other networks. Yes. I would really appreciate that. Okay. Thank you so much. Bye.","confidence":0.9801277,"words":[{"word":"hi","start":8.48,"end":8.98,"confidence":0.99588597,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.004685739055275917},{"word":"you","start":9.2,"end":9.44,"confidence":0.6476131,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.16353020071983335},{"word":"called","start":9.44,"end":9.679999,"confidence":0.98581856,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.114344485104084},{"word":"me","start":9.679999,"end":9.92,"confidence":0.8567886,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06146278604865074},{"word":"earlier","start":9.92,"end":10.32,"confidence":0.9868472,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.17011435329914093},{"word":"regarding","start":10.32,"end":10.8,"confidence":0.98688394,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.16802573204040527},{"word":"my","start":10.8,"end":11.04,"confidence":0.99969995,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2433350533246994},{"word":"internet","start":11.04,"end":11.54,"confidence":0.9324983,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.21738819777965543},{"word":"saying","start":11.599999,"end":11.84,"confidence":0.8473307,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.22156237065792084},{"word":"that","start":11.84,"end":12.0,"confidence":0.9960978,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2588594853878021},{"word":"you've","start":12.0,"end":12.32,"confidence":0.9418254,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.23160825669765472},{"word":"changed","start":12.32,"end":12.639999,"confidence":0.99403185,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.15426388382911682},{"word":"the","start":12.639999,"end":12.719999,"confidence":0.727667,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.221966415643692},{"word":"location","start":12.719999,"end":13.219999,"confidence":0.9845738,"punctuated_word":"location","sentiment":"neutral","sentiment_score":-0.1685357540845871},{"word":"back","start":13.36,"end":13.5199995,"confidence":0.99131256,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.12832003831863403},{"word":"to","start":13.5199995,"end":13.679999,"confidence":0.95576906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1618952453136444},{"word":"australia","start":13.679999,"end":14.16,"confidence":0.9987621,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.1435827612876892},{"word":"i'm","start":14.16,"end":14.4,"confidence":0.9937475,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24676881730556488},{"word":"just","start":14.4,"end":14.639999,"confidence":0.99756324,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.23790287971496585},{"word":"letting","start":14.639999,"end":14.88,"confidence":0.71843255,"punctuated_word":"letting","sentiment":"neutral","sentiment_score":-0.24042052030563352},{"word":"you","start":14.88,"end":15.04,"confidence":0.9894132,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.23151278495788577},{"word":"know","start":15.04,"end":15.2,"confidence":0.99919397,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.23918260633945465},{"word":"that","start":15.2,"end":15.44,"confidence":0.99223,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.25088372826576233},{"word":"it","start":15.44,"end":15.645,"confidence":0.99635786,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.28878286480903625},{"word":"has","start":15.805,"end":16.125,"confidence":0.99502426,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.2570340931415558},{"word":"not","start":16.125,"end":16.365,"confidence":0.9990946,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19105571508407593},{"word":"been","start":16.365,"end":16.605,"confidence":0.9878005,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.20455752313137057},{"word":"back","start":16.605,"end":16.845001,"confidence":0.99455863,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.17927855253219604},{"word":"to","start":16.845001,"end":17.165,"confidence":0.94017583,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22961455583572388},{"word":"australia","start":17.165,"end":17.665,"confidence":0.9994349,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.20075589418411255},{"word":"yet","start":17.725,"end":18.225,"confidence":0.9977234,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.198384091258049},{"word":"yes","start":19.885,"end":20.125,"confidence":0.88538665,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.034372031688690186},{"word":"please","start":20.125,"end":20.625,"confidence":0.7172473,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.04273707792162895},{"word":"my","start":24.845001,"end":25.005001,"confidence":0.8874763,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.012965737842023373},{"word":"name","start":25.005001,"end":25.165,"confidence":0.9997274,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.016263049095869064},{"word":"is","start":25.165,"end":25.325,"confidence":0.794645,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018728766590356827},{"word":"tony","start":25.325,"end":25.825,"confidence":0.95811236,"punctuated_word":"Tony.","sentiment":"neutral","sentiment_score":0.011947887018322945},{"word":"yes","start":29.88,"end":30.36,"confidence":0.9914005,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.031331032514572144},{"word":"tiny","start":30.36,"end":30.76,"confidence":0.98771477,"punctuated_word":"Tiny","sentiment":"neutral","sentiment_score":0.02103806659579277},{"word":"nguyen","start":30.76,"end":31.26,"confidence":0.6660671,"punctuated_word":"Nguyen.","sentiment":"neutral","sentiment_score":0.016710085794329643},{"word":"is","start":40.84,"end":41.0,"confidence":0.27678287,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.008822450414299965},{"word":"this","start":41.0,"end":41.239998,"confidence":0.34585878,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.013340437784790993},{"word":"an","start":41.239998,"end":41.32,"confidence":0.41583925,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01121162250638008},{"word":"eight","start":41.32,"end":41.559998,"confidence":0.9966737,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.00795060396194458},{"word":"four","start":41.559998,"end":41.8,"confidence":0.9335813,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.011842941865324974},{"word":"two","start":41.8,"end":42.04,"confidence":0.99545836,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.007270518690347672},{"word":"yet","start":42.04,"end":42.54,"confidence":0.959004,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":0.00017451122403144836},{"word":"because","start":42.84,"end":43.08,"confidence":0.26877245,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.011526517570018768},{"word":"how","start":43.08,"end":43.32,"confidence":0.92282677,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.008624076843261719},{"word":"much","start":43.32,"end":43.48,"confidence":0.9896622,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.004024839028716087},{"word":"it","start":43.48,"end":43.64,"confidence":0.6813842,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0065500810742378235},{"word":"is","start":43.64,"end":44.14,"confidence":0.9636158,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":-0.008784840814769268},{"word":"how","start":51.905,"end":52.065,"confidence":0.9189913,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.011335795745253565},{"word":"much","start":52.065,"end":52.225,"confidence":0.9991615,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.0052008796483278275},{"word":"it","start":52.225,"end":52.465,"confidence":0.957529,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.004267379641532898},{"word":"is","start":52.465,"end":52.965,"confidence":0.9927044,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":-0.002077539451420307},{"word":"1,800","start":54.305,"end":55.345,"confidence":0.93478584,"punctuated_word":"1,800.","sentiment":"neutral","sentiment_score":0.001697286730632186},{"word":"i","start":55.345,"end":55.425,"confidence":0.22058223,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016413545235991478},{"word":"think","start":55.425,"end":55.925,"confidence":0.6233866,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.018005719408392906},{"word":"the","start":56.145,"end":56.305,"confidence":0.7401784,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016793061047792435},{"word":"original","start":56.305,"end":56.785,"confidence":0.9696288,"punctuated_word":"original","sentiment":"neutral","sentiment_score":-0.020716654136776924},{"word":"price","start":56.785,"end":57.025,"confidence":0.83611935,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.007735896855592728},{"word":"is","start":57.025,"end":57.184998,"confidence":0.9909113,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009356318041682243},{"word":"2.5","start":57.184998,"end":58.165,"confidence":0.9657388,"punctuated_word":"2.5.","sentiment":"neutral","sentiment_score":-0.004714030772447586},{"word":"mhmm","start":59.88,"end":60.38,"confidence":0.8818522,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.00732876593247056},{"word":"it's","start":64.2,"end":64.6,"confidence":0.82384294,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0031073610298335552},{"word":"1.8","start":64.6,"end":65.48,"confidence":0.9137993,"punctuated_word":"1.8.","sentiment":"neutral","sentiment_score":0.005995281971991062},{"word":"so","start":65.48,"end":65.8,"confidence":0.56080186,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007227357476949692},{"word":"1.89","start":65.8,"end":66.86,"confidence":0.97656655,"punctuated_word":"1.89.","sentiment":"neutral","sentiment_score":0.0090381670743227},{"word":"and","start":72.04,"end":72.28,"confidence":0.2697611,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013095369562506676},{"word":"then","start":72.28,"end":72.36,"confidence":0.45463976,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.008197253569960594},{"word":"let","start":72.36,"end":72.520004,"confidence":0.5347382,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.009998468682169914},{"word":"me","start":72.520004,"end":72.76,"confidence":0.99149686,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01786481775343418},{"word":"see","start":72.76,"end":73.0,"confidence":0.95425147,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.012325184419751167},{"word":"here","start":73.0,"end":73.5,"confidence":0.6835581,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.01900560222566128},{"word":"that's","start":138.165,"end":138.48499,"confidence":0.6080837,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.20757830142974856},{"word":"fine","start":138.48499,"end":138.805,"confidence":0.7980937,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.22254034876823425},{"word":"yeah","start":138.805,"end":139.305,"confidence":0.7237727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19956213235855105},{"word":"sorry","start":146.64499,"end":146.965,"confidence":0.94419277,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0939047634601593},{"word":"could","start":146.965,"end":147.125,"confidence":0.98678744,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.09239532798528673},{"word":"you","start":147.125,"end":147.285,"confidence":0.99939275,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0987633615732193},{"word":"say","start":147.285,"end":147.44499,"confidence":0.9991559,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.09878569841384888},{"word":"that","start":147.44499,"end":147.685,"confidence":0.9998092,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10475259274244308},{"word":"again","start":147.685,"end":148.185,"confidence":0.99904364,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.06942524015903473},{"word":"yeah","start":152.42,"end":152.73999,"confidence":0.94078803,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00847945362329483},{"word":"we've","start":152.73999,"end":152.9,"confidence":0.9894208,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.021625686436891556},{"word":"done","start":152.9,"end":153.22,"confidence":0.998806,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.003842085599899292},{"word":"everything","start":153.22,"end":153.54,"confidence":0.9954999,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.0750478059053421},{"word":"that","start":153.54,"end":153.7,"confidence":0.99921703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.057045601308345795},{"word":"you've","start":153.7,"end":154.01999,"confidence":0.9633213,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.0003881305456161499},{"word":"mentioned","start":154.01999,"end":154.34,"confidence":0.97151303,"punctuated_word":"mentioned.","sentiment":"neutral","sentiment_score":-0.004866596311330795},{"word":"we've","start":154.34,"end":154.58,"confidence":0.90977025,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.020204145461320877},{"word":"done","start":154.58,"end":154.73999,"confidence":0.9960366,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.011845268309116364},{"word":"yeah","start":155.3,"end":155.7,"confidence":0.987599,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03290941193699837},{"word":"we","start":155.7,"end":155.86,"confidence":0.971761,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.009983807802200316},{"word":"tried","start":155.86,"end":156.18,"confidence":0.45387325,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.011892683804035189},{"word":"doing","start":156.18,"end":156.5,"confidence":0.9869604,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.01790672540664673},{"word":"everything","start":156.5,"end":157.0,"confidence":0.99859643,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.015838198363780975},{"word":"yes","start":173.325,"end":173.645,"confidence":0.8789035,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.023538483306765556},{"word":"either","start":173.645,"end":173.885,"confidence":0.6781513,"punctuated_word":"Either","sentiment":"neutral","sentiment_score":0.0013923784717917442},{"word":"it","start":173.885,"end":174.045,"confidence":0.6315729,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.013135846704244614},{"word":"comes","start":174.045,"end":174.285,"confidence":0.56002456,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":0.006874948740005493},{"word":"to","start":174.285,"end":174.365,"confidence":0.47300562,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011190295219421388},{"word":"me","start":174.365,"end":174.525,"confidence":0.99352705,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0035886112600564957},{"word":"today","start":174.525,"end":174.845,"confidence":0.9990189,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.0007706228643655777},{"word":"or","start":174.845,"end":175.085,"confidence":0.5030765,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.004844158887863159},{"word":"what","start":175.085,"end":175.325,"confidence":0.50408745,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.021890345960855484},{"word":"am","start":175.325,"end":175.485,"confidence":0.9955818,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.027089843526482586},{"word":"i","start":175.485,"end":175.645,"confidence":0.9991517,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015776734799146652},{"word":"receiving","start":175.645,"end":176.125,"confidence":0.7419578,"punctuated_word":"receiving?","sentiment":"neutral","sentiment_score":-0.021928709000349045},{"word":"what","start":176.125,"end":176.285,"confidence":0.6187847,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03218100965023041},{"word":"am","start":176.285,"end":176.445,"confidence":0.98067343,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.038018010556697845},{"word":"i","start":176.445,"end":176.525,"confidence":0.9985008,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03258407860994339},{"word":"expecting","start":176.525,"end":177.005,"confidence":0.99412173,"punctuated_word":"expecting","sentiment":"neutral","sentiment_score":-0.03177167475223541},{"word":"to","start":177.005,"end":177.16501,"confidence":0.66037035,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.028402630239725113},{"word":"school","start":177.16501,"end":177.66501,"confidence":0.7928806,"punctuated_word":"school?","sentiment":"neutral","sentiment_score":-0.02628741040825844},{"word":"okay","start":204.335,"end":204.815,"confidence":0.93188524,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.019056152552366257},{"word":"just","start":204.815,"end":205.13501,"confidence":0.2589663,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.011378448456525804},{"word":"can","start":205.375,"end":205.615,"confidence":0.94872165,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.009882576763629912},{"word":"you","start":205.615,"end":205.85501,"confidence":0.9990602,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003660086542367935},{"word":"please","start":205.85501,"end":206.35501,"confidence":0.99935156,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.016924835741519928},{"word":"message","start":206.41501,"end":206.815,"confidence":0.9985104,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.0142187662422657},{"word":"me","start":206.815,"end":207.05501,"confidence":0.888029,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.030454497784376144},{"word":"i'll","start":207.05501,"end":207.21501,"confidence":0.9960911,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01665511354804039},{"word":"give","start":207.21501,"end":207.375,"confidence":0.99799687,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.024611957371234897},{"word":"you","start":207.375,"end":207.455,"confidence":0.97458786,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.039667218923568726},{"word":"a","start":207.455,"end":207.615,"confidence":0.98792017,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04218684881925583},{"word":"callback","start":207.615,"end":207.935,"confidence":0.98636824,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.019209478050470352},{"word":"as","start":207.935,"end":208.015,"confidence":0.9983735,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04043487459421158},{"word":"soon","start":208.015,"end":208.175,"confidence":0.9998932,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.06069622188806534},{"word":"as","start":208.175,"end":208.335,"confidence":0.99122846,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06176154315471649},{"word":"possible","start":208.335,"end":208.655,"confidence":0.99985313,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.07726933062076569},{"word":"because","start":208.655,"end":208.975,"confidence":0.70158625,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08219423145055771},{"word":"we're","start":208.975,"end":209.05501,"confidence":0.8793845,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.17631594836711884},{"word":"still","start":209.05501,"end":209.295,"confidence":0.99929094,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.18641802668571472},{"word":"paying","start":209.295,"end":209.535,"confidence":0.9966577,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.1700800508260727},{"word":"for","start":209.535,"end":209.615,"confidence":0.99905616,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15106502175331116},{"word":"the","start":209.615,"end":209.85501,"confidence":0.99184483,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20531636476516724},{"word":"bill","start":209.85501,"end":210.35501,"confidence":0.9969661,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.12985645234584808},{"word":"if","start":210.84,"end":211.16,"confidence":0.92388004,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1661193072795868},{"word":"it","start":211.16,"end":211.32,"confidence":0.99013186,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21716678142547607},{"word":"doesn't","start":211.32,"end":211.64,"confidence":0.9998038,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.21175310015678409},{"word":"work","start":211.64,"end":211.8,"confidence":0.9988393,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.255098432302475},{"word":"out","start":211.8,"end":212.04,"confidence":0.9720472,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.225848525762558},{"word":"then","start":212.04,"end":212.2,"confidence":0.9739276,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1432989090681076},{"word":"we're","start":212.2,"end":212.36,"confidence":0.9258938,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1706855148077011},{"word":"gonna","start":212.36,"end":212.6,"confidence":0.9809796,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.14106620848178864},{"word":"be","start":212.6,"end":212.68001,"confidence":0.99121946,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.15889103710651398},{"word":"looking","start":212.68001,"end":212.92,"confidence":0.8485668,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.1866048127412796},{"word":"at","start":212.92,"end":213.08,"confidence":0.9735387,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.20071420073509216},{"word":"changing","start":213.08,"end":213.4,"confidence":0.9468828,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.13299521803855896},{"word":"to","start":213.4,"end":213.56,"confidence":0.92853624,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1324518471956253},{"word":"other","start":213.56,"end":213.8,"confidence":0.9173258,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.14864468574523926},{"word":"networks","start":213.8,"end":214.3,"confidence":0.9962125,"punctuated_word":"networks.","sentiment":"neutral","sentiment_score":-0.043398644775152206},{"word":"yes","start":228.295,"end":228.61499,"confidence":0.966972,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.3256227970123291},{"word":"i","start":228.61499,"end":228.775,"confidence":0.98662335,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.40418532490730286},{"word":"would","start":228.775,"end":228.935,"confidence":0.99479854,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.40613606572151184},{"word":"really","start":228.935,"end":229.175,"confidence":0.9970542,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.5321745872497559},{"word":"appreciate","start":229.175,"end":229.655,"confidence":0.9993105,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.4386274218559265},{"word":"that","start":229.655,"end":230.155,"confidence":0.9966835,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.4663233458995819},{"word":"okay","start":231.575,"end":232.075,"confidence":0.86156017,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13931454718112946},{"word":"thank","start":234.455,"end":234.61499,"confidence":0.8597721,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.86362224817276},{"word":"you","start":234.61499,"end":234.855,"confidence":0.9976367,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8938279151916504},{"word":"so","start":234.855,"end":235.015,"confidence":0.9801277,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8560526967048645},{"word":"much","start":235.015,"end":235.515,"confidence":0.99829525,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.8345117568969727},{"word":"bye","start":236.535,"end":237.035,"confidence":0.75109327,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08961127698421478}],"paragraphs":{"transcript":"\nHi. You called me earlier regarding my Internet saying that you've changed the location back to Australia. I'm just letting you know that it has not been back to Australia yet. Yes, please. My name is Tony.\n\nYes. Tiny Nguyen. Is this an eight four two yet? Because how much it is? How much it is?\n\n1,800. I think the original price is 2.5. Mhmm. It's 1.8. So 1.89.\n\nAnd then let me see here. That's fine. Yeah. Sorry. Could you say that again?\n\nYeah. We've done everything that you've mentioned. We've done yeah. We tried doing everything. Yes.\n\nEither it comes to me today or what am I receiving? What am I expecting to school? Okay. Just can you please message me? I'll give you a callback as soon as possible because we're still paying for the bill.\n\nIf it doesn't work out, then we're gonna be looking at changing to other networks. Yes. I would really appreciate that. Okay. Thank you so much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.004685739055275917},{"text":"You called me earlier regarding my Internet saying that you've changed the location back to Australia.","start":9.2,"end":14.16,"sentiment":"neutral","sentiment_score":-0.17679968872107565},{"text":"I'm just letting you know that it has not been back to Australia yet.","start":14.16,"end":18.225,"sentiment":"neutral","sentiment_score":-0.22829533049038478},{"text":"Yes, please.","start":19.885,"end":20.625,"sentiment":"neutral","sentiment_score":0.03855455480515957},{"text":"My name is Tony.","start":24.845001,"end":25.825,"sentiment":"neutral","sentiment_score":0.014976360136643052}],"sentiment":"neutral","sentiment_score":-0.1590061988429846,"num_words":37,"start":8.48,"end":25.825},{"sentences":[{"text":"Yes.","start":29.88,"end":30.36,"sentiment":"neutral","sentiment_score":0.031331032514572144},{"text":"Tiny Nguyen.","start":30.36,"end":31.26,"sentiment":"neutral","sentiment_score":0.018874076195061207},{"text":"Is this an eight four two yet?","start":40.84,"end":42.54,"sentiment":"neutral","sentiment_score":0.00865901234958853},{"text":"Because how much it is?","start":42.84,"end":44.14,"sentiment":"neutral","sentiment_score":-0.007902071066200732},{"text":"How much it is?","start":51.905,"end":52.965,"sentiment":"neutral","sentiment_score":-0.005720398621633649}],"sentiment":"neutral","sentiment_score":0.0035421221860145267,"num_words":19,"start":29.88,"end":52.965},{"sentences":[{"text":"1,800.","start":54.305,"end":55.345,"sentiment":"neutral","sentiment_score":0.001697286730632186},{"text":"I think the original price is 2.5.","start":55.345,"end":58.165,"sentiment":"neutral","sentiment_score":-0.0133907464998109},{"text":"Mhmm.","start":59.88,"end":60.38,"sentiment":"neutral","sentiment_score":0.00732876593247056},{"text":"It's 1.8.","start":64.2,"end":65.48,"sentiment":"neutral","sentiment_score":0.004551321500912309},{"text":"So 1.89.","start":65.48,"end":66.86,"sentiment":"neutral","sentiment_score":0.008132762275636196}],"sentiment":"neutral","sentiment_score":-0.0045646927140366575,"num_words":13,"start":54.305,"end":66.86},{"sentences":[{"text":"And then let me see here.","start":72.04,"end":73.5,"sentiment":"neutral","sentiment_score":0.013414449368913969},{"text":"That's fine.","start":138.165,"end":138.805,"sentiment":"neutral","sentiment_score":0.2150593250989914},{"text":"Yeah.","start":138.805,"end":139.305,"sentiment":"neutral","sentiment_score":0.19956213235855105},{"text":"Sorry.","start":146.64499,"end":146.965,"sentiment":"neutral","sentiment_score":-0.0939047634601593},{"text":"Could you say that again?","start":146.965,"end":148.185,"sentiment":"neutral","sentiment_score":-0.09282444417476654}],"sentiment":"neutral","sentiment_score":0.010142699629068375,"num_words":15,"start":72.04,"end":148.185},{"sentences":[{"text":"Yeah.","start":152.42,"end":152.73999,"sentiment":"neutral","sentiment_score":0.00847945362329483},{"text":"We've done everything that you've mentioned.","start":152.73999,"end":154.34,"sentiment":"neutral","sentiment_score":0.025513785580794018},{"text":"We've done yeah.","start":154.34,"end":155.7,"sentiment":"neutral","sentiment_score":0.021652941902478535},{"text":"We tried doing everything.","start":155.7,"end":157.0,"sentiment":"neutral","sentiment_score":-0.0009943507611751565},{"text":"Yes.","start":173.325,"end":173.645,"sentiment":"neutral","sentiment_score":0.023538483306765556}],"sentiment":"neutral","sentiment_score":0.016405471538503965,"num_words":15,"start":152.42,"end":173.645},{"sentences":[{"text":"Either it comes to me today or what am I receiving?","start":173.645,"end":176.125,"sentiment":"neutral","sentiment_score":-0.005754141560332341},{"text":"What am I expecting to school?","start":176.125,"end":177.66501,"sentiment":"neutral","sentiment_score":-0.0315408023695151},{"text":"Okay.","start":204.335,"end":204.815,"sentiment":"neutral","sentiment_score":-0.019056152552366257},{"text":"Just can you please message me?","start":204.815,"end":207.05501,"sentiment":"neutral","sentiment_score":0.010627052436272303},{"text":"I'll give you a callback as soon as possible because we're still paying for the bill.","start":207.05501,"end":210.35501,"sentiment":"neutral","sentiment_score":-0.09273366769775748}],"sentiment":"neutral","sentiment_score":-0.042289322311989966,"num_words":40,"start":173.645,"end":210.35501},{"sentences":[{"text":"If it doesn't work out, then we're gonna be looking at changing to other networks.","start":210.84,"end":214.3,"sentiment":"neutral","sentiment_score":-0.16898248170812924},{"text":"Yes.","start":228.295,"end":228.61499,"sentiment":"neutral","sentiment_score":0.3256227970123291},{"text":"I would really appreciate that.","start":228.61499,"end":230.155,"sentiment":"positive","sentiment_score":0.4494893491268158},{"text":"Okay.","start":231.575,"end":232.075,"sentiment":"neutral","sentiment_score":0.13931454718112946},{"text":"Thank you so much.","start":234.455,"end":235.515,"sentiment":"positive","sentiment_score":0.8620036542415619}],"sentiment":"neutral","sentiment_score":0.13944851850660947,"num_words":26,"start":210.84,"end":235.515},{"sentences":[{"text":"Bye.","start":236.535,"end":237.035,"sentiment":"neutral","sentiment_score":-0.08961127698421478}],"sentiment":"neutral","sentiment_score":-0.08961127698421478,"num_words":1,"start":236.535,"end":237.035}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. You called me earlier\n\nChannel 0: Mhmm.\n\nChannel 1: regarding my Internet saying that you've changed the location back to Australia. I'm just letting you know that it has not been back to Australia yet. Yes,\n\nChannel 0: Okay.\n\nChannel 1: please.\n\nChannel 0: May I know your name, please, for me to check your account?\n\nChannel 1: My name is Tony.\n\nChannel 0: Tony Nguyen?\n\nChannel 1: Yes. Tiny Nguyen.\n\nChannel 0: Okay. Hang on. Let me just check your account.\n\nChannel 1: Is this an eight four two yet? Because how much it is? How much it is? 1,800. I think the original price is 2.5.\n\nMhmm. It's 1.8. So 1.89. And then let me see here.\n\nChannel 0: Hello, Tony?\n\nChannel 1: That's fine. Yeah.\n\nChannel 0: Yes. Thank you for waiting. Have you restarted the devices and the router?\n\nChannel 1: Sorry.\n\nChannel 0: Just\n\nChannel 1: Could you say that\n\nChannel 0: the\n\nChannel 1: again?\n\nChannel 0: Have you restarted the router\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: We've done everything that you've\n\nChannel 0: the\n\nChannel 1: mentioned.\n\nChannel 0: devices?\n\nChannel 1: We've done yeah. We tried doing everything.\n\nChannel 0: Okay. I see. So right now, I'm going to forward your concern to the network team. Then is it okay if I contact you via email or call for the updates then? Mhmm.\n\nChannel 1: Yes. Either it comes to me today or what am I receiving? What am I expecting to school?\n\nChannel 0: Actually, we're not sure yet because we're still investigating the issue because some of the customer their devices is working all goods now, but there's still some customers, like, still unable to access some website and application. So we we have no estimated time for the restoration as of the moment.\n\nChannel 1: Okay. Just can you please message me? I'll give you a callback as soon as possible because we're still paying for the bill. If it doesn't work out, then we're gonna be looking at changing to other networks.\n\nChannel 0: Yeah. So, actually, regarding the accounts, once this is all resolved, we're going to give you, like, a compensation or a discount for the days that you're having issue with the Internet connection.\n\nChannel 1: Yes. I would really appreciate\n\nChannel 0: Mhmm.\n\nChannel 1: that.\n\nChannel 0: Mhmm. Well,\n\nChannel 1: Okay.\n\nChannel 0: we'll just update you then. Mhmm.\n\nChannel 1: Thank you so much.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.2851550579071045},{"text":"Good afternoon.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.5375706553459167},{"text":"This is Maureen from Erto tech support.","start":3.84,"end":6.3999996,"sentiment":"positive","sentiment_score":0.48540945989745005},{"text":"How can I assist you today?","start":6.3999996,"end":7.7799997,"sentiment":"positive","sentiment_score":0.4700503796339035}],"sentiment":"positive","sentiment_score":0.47365405410528183,"channel":0,"num_words":16,"start":2.8,"end":7.7799997},{"sentences":[{"text":"Hi.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.004685739055275917},{"text":"You called me earlier","start":9.2,"end":10.32,"sentiment":"neutral","sentiment_score":-0.12736295629292727}],"sentiment":"neutral","sentiment_score":-0.10095321722328662,"channel":1,"num_words":5,"start":8.48,"end":10.32},{"sentences":[{"text":"Mhmm.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":-0.10075230151414873}],"sentiment":"neutral","sentiment_score":-0.10075230151414873,"channel":0,"num_words":1,"start":9.92,"end":10.42},{"sentences":[{"text":"regarding my Internet saying that you've changed the location back to Australia.","start":10.32,"end":14.16,"sentiment":"neutral","sentiment_score":-0.19327859953045845},{"text":"I'm just letting you know that it has not been back to Australia yet.","start":14.16,"end":18.225,"sentiment":"neutral","sentiment_score":-0.22829533049038478},{"text":"Yes,","start":19.885,"end":20.125,"sentiment":"neutral","sentiment_score":0.034372031688690186}],"sentiment":"neutral","sentiment_score":-0.20300391813119253,"channel":1,"num_words":27,"start":10.32,"end":20.125},{"sentences":[{"text":"Okay.","start":20.095,"end":20.595,"sentiment":"neutral","sentiment_score":0.05214982479810715}],"sentiment":"neutral","sentiment_score":0.05214982479810715,"channel":0,"num_words":1,"start":20.095,"end":20.595},{"sentences":[{"text":"please.","start":20.125,"end":20.625,"sentiment":"neutral","sentiment_score":0.04273707792162895}],"sentiment":"neutral","sentiment_score":0.04273707792162895,"channel":1,"num_words":1,"start":20.125,"end":20.625},{"sentences":[{"text":"May I know your name, please, for me to check your account?","start":20.975,"end":23.715,"sentiment":"neutral","sentiment_score":0.06083003400514523}],"sentiment":"neutral","sentiment_score":0.06083003400514523,"channel":0,"num_words":12,"start":20.975,"end":23.715},{"sentences":[{"text":"My name is Tony.","start":24.845001,"end":25.825,"sentiment":"neutral","sentiment_score":0.014976360136643052}],"sentiment":"neutral","sentiment_score":0.014976360136643052,"channel":1,"num_words":4,"start":24.845001,"end":25.825},{"sentences":[{"text":"Tony Nguyen?","start":28.494999,"end":29.555,"sentiment":"neutral","sentiment_score":0.011335504241287708}],"sentiment":"neutral","sentiment_score":0.011335504241287708,"channel":0,"num_words":2,"start":28.494999,"end":29.555},{"sentences":[{"text":"Yes.","start":29.88,"end":30.36,"sentiment":"neutral","sentiment_score":0.031331032514572144},{"text":"Tiny Nguyen.","start":30.36,"end":31.26,"sentiment":"neutral","sentiment_score":0.018874076195061207}],"sentiment":"neutral","sentiment_score":0.023026394968231518,"channel":1,"num_words":3,"start":29.88,"end":31.26},{"sentences":[{"text":"Okay.","start":31.74,"end":32.1,"sentiment":"neutral","sentiment_score":0.03135518729686737},{"text":"Hang on.","start":32.46,"end":32.86,"sentiment":"neutral","sentiment_score":0.014829464256763458},{"text":"Let me just check your account.","start":32.86,"end":34.48,"sentiment":"neutral","sentiment_score":0.029106868741412956}],"sentiment":"neutral","sentiment_score":0.02618392536209689,"channel":0,"num_words":9,"start":31.74,"end":34.48},{"sentences":[{"text":"Is this an eight four two yet?","start":40.84,"end":42.54,"sentiment":"neutral","sentiment_score":0.00865901234958853},{"text":"Because how much it is?","start":42.84,"end":44.14,"sentiment":"neutral","sentiment_score":-0.007902071066200732},{"text":"How much it is?","start":51.905,"end":52.965,"sentiment":"neutral","sentiment_score":-0.005720398621633649},{"text":"1,800.","start":54.305,"end":55.345,"sentiment":"neutral","sentiment_score":0.001697286730632186},{"text":"I think the original price is 2.5.","start":55.345,"end":58.165,"sentiment":"neutral","sentiment_score":-0.0133907464998109}],"sentiment":"neutral","sentiment_score":-0.003909033422435944,"channel":1,"num_words":24,"start":40.84,"end":58.165},{"sentences":[{"text":"Mhmm.","start":59.88,"end":60.38,"sentiment":"neutral","sentiment_score":0.00732876593247056},{"text":"It's 1.8.","start":64.2,"end":65.48,"sentiment":"neutral","sentiment_score":0.004551321500912309},{"text":"So 1.89.","start":65.48,"end":66.86,"sentiment":"neutral","sentiment_score":0.008132762275636196},{"text":"And then let me see here.","start":72.04,"end":73.5,"sentiment":"neutral","sentiment_score":0.013414449368913969}],"sentiment":"neutral","sentiment_score":0.010289420881731943,"channel":1,"num_words":11,"start":59.88,"end":73.5},{"sentences":[{"text":"Hello, Tony?","start":136.655,"end":137.55501,"sentiment":"neutral","sentiment_score":0.07519173622131348}],"sentiment":"neutral","sentiment_score":0.07519173622131348,"channel":0,"num_words":2,"start":136.655,"end":137.55501},{"sentences":[{"text":"That's fine.","start":138.165,"end":138.805,"sentiment":"neutral","sentiment_score":0.2150593250989914},{"text":"Yeah.","start":138.805,"end":139.305,"sentiment":"neutral","sentiment_score":0.19956213235855105}],"sentiment":"neutral","sentiment_score":0.20989359418551126,"channel":1,"num_words":3,"start":138.165,"end":139.305},{"sentences":[{"text":"Yes.","start":139.77501,"end":140.015,"sentiment":"neutral","sentiment_score":0.24505837261676788},{"text":"Thank you for waiting.","start":140.015,"end":141.075,"sentiment":"positive","sentiment_score":0.4119821935892105},{"text":"Have you restarted the devices and the router?","start":141.375,"end":145.395,"sentiment":"neutral","sentiment_score":0.03428407106548548}],"sentiment":"neutral","sentiment_score":0.16671228580749953,"channel":0,"num_words":13,"start":139.77501,"end":145.395},{"sentences":[{"text":"Sorry.","start":146.64499,"end":146.965,"sentiment":"neutral","sentiment_score":-0.0939047634601593}],"sentiment":"neutral","sentiment_score":-0.0939047634601593,"channel":1,"num_words":1,"start":146.64499,"end":146.965},{"sentences":[{"text":"Just","start":146.76999,"end":147.26999,"sentiment":"neutral","sentiment_score":-0.09339328110218048}],"sentiment":"neutral","sentiment_score":-0.09339328110218048,"channel":0,"num_words":1,"start":146.76999,"end":147.26999},{"sentences":[{"text":"Could you say that","start":146.965,"end":147.685,"sentiment":"neutral","sentiment_score":-0.0986742451786995}],"sentiment":"neutral","sentiment_score":-0.0986742451786995,"channel":1,"num_words":4,"start":146.965,"end":147.685},{"sentences":[{"text":"the","start":147.53,"end":148.03,"sentiment":"neutral","sentiment_score":-0.10924184322357178}],"sentiment":"neutral","sentiment_score":-0.10924184322357178,"channel":0,"num_words":1,"start":147.53,"end":148.03},{"sentences":[{"text":"again?","start":147.685,"end":148.185,"sentiment":"neutral","sentiment_score":-0.06942524015903473}],"sentiment":"neutral","sentiment_score":-0.06942524015903473,"channel":1,"num_words":1,"start":147.685,"end":148.185},{"sentences":[{"text":"Have you restarted the router","start":149.40999,"end":151.51,"sentiment":"neutral","sentiment_score":-0.06030127629637718}],"sentiment":"neutral","sentiment_score":-0.06030127629637718,"channel":0,"num_words":5,"start":149.40999,"end":151.51},{"sentences":[{"text":"Yeah.","start":152.42,"end":152.73999,"sentiment":"neutral","sentiment_score":0.00847945362329483}],"sentiment":"neutral","sentiment_score":0.00847945362329483,"channel":1,"num_words":1,"start":152.42,"end":152.73999},{"sentences":[{"text":"and","start":152.53,"end":153.03,"sentiment":"neutral","sentiment_score":0.0021314360201358795}],"sentiment":"neutral","sentiment_score":0.0021314360201358795,"channel":0,"num_words":1,"start":152.53,"end":153.03},{"sentences":[{"text":"We've done everything that you've","start":152.73999,"end":154.01999,"sentiment":"neutral","sentiment_score":0.03158986195921898}],"sentiment":"neutral","sentiment_score":0.03158986195921898,"channel":1,"num_words":5,"start":152.73999,"end":154.01999},{"sentences":[{"text":"the","start":153.89,"end":154.20999,"sentiment":"neutral","sentiment_score":-0.0023221075534820557}],"sentiment":"neutral","sentiment_score":-0.0023221075534820557,"channel":0,"num_words":1,"start":153.89,"end":154.20999},{"sentences":[{"text":"mentioned.","start":154.01999,"end":154.34,"sentiment":"neutral","sentiment_score":-0.004866596311330795}],"sentiment":"neutral","sentiment_score":-0.004866596311330795,"channel":1,"num_words":1,"start":154.01999,"end":154.34},{"sentences":[{"text":"devices?","start":154.20999,"end":154.70999,"sentiment":"neutral","sentiment_score":-0.021430782973766327}],"sentiment":"neutral","sentiment_score":-0.021430782973766327,"channel":0,"num_words":1,"start":154.20999,"end":154.70999},{"sentences":[{"text":"We've done yeah.","start":154.34,"end":155.7,"sentiment":"neutral","sentiment_score":0.021652941902478535},{"text":"We tried doing everything.","start":155.7,"end":157.0,"sentiment":"neutral","sentiment_score":-0.0009943507611751565}],"sentiment":"neutral","sentiment_score":0.008711631808962141,"channel":1,"num_words":7,"start":154.34,"end":157.0},{"sentences":[{"text":"Okay.","start":159.17,"end":159.67,"sentiment":"neutral","sentiment_score":0.02892189286649227},{"text":"I see.","start":159.97,"end":160.695,"sentiment":"neutral","sentiment_score":-0.020298173651099205},{"text":"So right now, I'm going to forward your concern to the network team.","start":161.65501,"end":166.71501,"sentiment":"neutral","sentiment_score":0.0449620746076107},{"text":"Then is it okay if I contact you via email or call for the updates then?","start":166.93501,"end":172.63501,"sentiment":"neutral","sentiment_score":0.06983160669915378},{"text":"Mhmm.","start":172.86,"end":173.36,"sentiment":"neutral","sentiment_score":0.00644615339115262}],"sentiment":"neutral","sentiment_score":0.05141164775881352,"channel":0,"num_words":33,"start":159.17,"end":173.36},{"sentences":[{"text":"Yes.","start":173.325,"end":173.645,"sentiment":"neutral","sentiment_score":0.023538483306765556},{"text":"Either it comes to me today or what am I receiving?","start":173.645,"end":176.125,"sentiment":"neutral","sentiment_score":-0.005754141560332341},{"text":"What am I expecting to school?","start":176.125,"end":177.66501,"sentiment":"neutral","sentiment_score":-0.0315408023695151}],"sentiment":"neutral","sentiment_score":-0.012722327115221156,"channel":1,"num_words":18,"start":173.325,"end":177.66501},{"sentences":[{"text":"Actually, we're not sure yet because we're still investigating the issue because some of the customer their devices is working all goods now, but there's still some customers, like, still unable to access some website and application.","start":179.34,"end":195.63501,"sentiment":"neutral","sentiment_score":-0.2979733182771786},{"text":"So we we have no estimated time for the restoration as of the moment.","start":196.895,"end":202.57,"sentiment":"negative","sentiment_score":-0.354093747479575}],"sentiment":"neutral","sentiment_score":-0.3133789262935227,"channel":0,"num_words":51,"start":179.34,"end":202.57},{"sentences":[{"text":"Okay.","start":204.335,"end":204.815,"sentiment":"neutral","sentiment_score":-0.019056152552366257},{"text":"Just can you please message me?","start":204.815,"end":207.05501,"sentiment":"neutral","sentiment_score":0.010627052436272303},{"text":"I'll give you a callback as soon as possible because we're still paying for the bill.","start":207.05501,"end":210.35501,"sentiment":"neutral","sentiment_score":-0.09273366769775748},{"text":"If it doesn't work out, then we're gonna be looking at changing to other networks.","start":210.84,"end":214.3,"sentiment":"neutral","sentiment_score":-0.16898248170812924}],"sentiment":"neutral","sentiment_score":-0.10457288807159976,"channel":1,"num_words":38,"start":204.335,"end":214.3},{"sentences":[{"text":"Yeah.","start":215.485,"end":215.805,"sentiment":"neutral","sentiment_score":0.029110489413142204},{"text":"So, actually, regarding the accounts, once this is all resolved, we're going to give you, like, a compensation or a discount for the days that you're having issue with the Internet connection.","start":215.805,"end":227.58499,"sentiment":"neutral","sentiment_score":0.05931188282556832}],"sentiment":"neutral","sentiment_score":0.05839668908579783,"channel":0,"num_words":33,"start":215.485,"end":227.58499},{"sentences":[{"text":"Yes.","start":228.295,"end":228.61499,"sentiment":"neutral","sentiment_score":0.3256227970123291},{"text":"I would really appreciate","start":228.61499,"end":229.655,"sentiment":"positive","sentiment_score":0.44528084993362427}],"sentiment":"positive","sentiment_score":0.42134923934936525,"channel":1,"num_words":5,"start":228.295,"end":229.655},{"sentences":[{"text":"Mhmm.","start":229.64499,"end":230.14499,"sentiment":"positive","sentiment_score":0.5381163954734802}],"sentiment":"positive","sentiment_score":0.5381163954734802,"channel":0,"num_words":1,"start":229.64499,"end":230.14499},{"sentences":[{"text":"that.","start":229.655,"end":230.155,"sentiment":"positive","sentiment_score":0.4663233458995819}],"sentiment":"positive","sentiment_score":0.4663233458995819,"channel":1,"num_words":1,"start":229.655,"end":230.155},{"sentences":[{"text":"Mhmm.","start":230.605,"end":231.05693,"sentiment":"neutral","sentiment_score":0.11252981424331664},{"text":"Well,","start":231.45692,"end":231.61693,"sentiment":"neutral","sentiment_score":0.13084594905376434}],"sentiment":"neutral","sentiment_score":0.1216878816485405,"channel":0,"num_words":2,"start":230.605,"end":231.61693},{"sentences":[{"text":"Okay.","start":231.575,"end":232.075,"sentiment":"neutral","sentiment_score":0.13931454718112946}],"sentiment":"neutral","sentiment_score":0.13931454718112946,"channel":1,"num_words":1,"start":231.575,"end":232.075},{"sentences":[{"text":"we'll just update you then.","start":231.61693,"end":233.13693,"sentiment":"neutral","sentiment_score":0.14641707837581636},{"text":"Mhmm.","start":233.13693,"end":233.63693,"sentiment":"neutral","sentiment_score":0.04480087757110596}],"sentiment":"neutral","sentiment_score":0.12948104490836462,"channel":0,"num_words":6,"start":231.61693,"end":233.63693},{"sentences":[{"text":"Thank you so much.","start":234.455,"end":235.515,"sentiment":"positive","sentiment_score":0.8620036542415619}],"sentiment":"positive","sentiment_score":0.8620036542415619,"channel":1,"num_words":4,"start":234.455,"end":235.515},{"sentences":[{"text":"Thank you.","start":235.05693,"end":235.85693,"sentiment":"positive","sentiment_score":0.7855933606624603},{"text":"Bye.","start":235.85693,"end":236.35693,"sentiment":"positive","sentiment_score":0.4202565550804138}],"sentiment":"positive","sentiment_score":0.6638144254684448,"channel":0,"num_words":3,"start":235.05693,"end":236.35693},{"sentences":[{"text":"Bye.","start":236.535,"end":237.035,"sentiment":"neutral","sentiment_score":-0.08961127698421478}],"sentiment":"neutral","sentiment_score":-0.08961127698421478,"channel":1,"num_words":1,"start":236.535,"end":237.035}]},"summary":{"result":"success","short":"A customer called Erto tech support about their internet connection not returning to Australia. The representative named Maureen checked the account and informed the customer that they are still investigating the issue and may change their network if the problem doesn't resolve. The representative will update the customer and provide a discount for the days they were having issues with the internet connection."},"intents":{"segments":[{"text":"earlier regarding my Internet saying that you've changed the location back to Australia. I'm just letting you know that it has not been back to Australia yet. Yes, Okay.","start_word":21,"end_word":49,"intents":[{"intent":"Update location change","confidence_score":0.0046044015}]},{"text":"May I know your name, please, for me to check your account? My name is Tony.","start_word":51,"end_word":66,"intents":[{"intent":"Check account","confidence_score":0.7459853}]},{"text":"Have you restarted the devices and the router? Sorry.","start_word":126,"end_word":134,"intents":[{"intent":"Check device restart","confidence_score":0.019111253}]},{"text":"Actually, we're not sure yet because we're still investigating the issue because some of the customer their devices is working all goods now, but there's still some customers, like, still unable to access some website and application. So we we have no estimated time for the restoration as of the moment. Okay.","start_word":215,"end_word":266,"intents":[{"intent":"Report bill issue","confidence_score":0.000007875661}]},{"text":"Just can you please message me?","start_word":267,"end_word":272,"intents":[{"intent":"Request message","confidence_score":0.04794675}]},{"text":"I'll give you a callback as soon as possible because we're still paying for the bill. If it doesn't work out, then we're gonna be looking at changing to other networks. Yeah.","start_word":273,"end_word":304,"intents":[{"intent":"Request callback","confidence_score":0.03526943}]},{"text":"So, actually, regarding the accounts, once this is all resolved, we're going to give you, like, a compensation or a discount for the days that you're having issue with the Internet connection. Yes.","start_word":305,"end_word":337,"intents":[{"intent":"Request compensation","confidence_score":0.017483806},{"intent":"Offer discount","confidence_score":0.2664904}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2851550579071045},{"text":"Good afternoon. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4837053418159485},{"text":"Hi. You called me Mhmm. earlier regarding my Internet saying that you've changed the location back to Australia. I'm just letting you know that it has not been back to Australia yet. Yes, Okay. please. May I know your name, please, for me to check your account? My name is Tony. Tony Nguyen? Yes. Tiny Nguyen. Okay. Hang on. Let me just check your account. Is this an eight four two yet? Because how much it is? How much it is? 1,800. I think the original price is 2.5. Mhmm. It's 1.8. So 1.89. And then let me see here. Hello, Tony? That's fine. Yeah. Yes.","start_word":16,"end_word":121,"sentiment":"neutral","sentiment_score":-0.02340853214263916},{"text":"Thank you for waiting.","start_word":122,"end_word":125,"sentiment":"positive","sentiment_score":0.4198084771633148},{"text":"Have you restarted the devices and the router? Sorry. Just Could you say that the again? Have you restarted the router Yeah. and We've done everything that you've the mentioned. devices? We've done yeah. We tried doing everything. Okay. I see. So right now, I'm going to forward your concern to the network team. Then is it okay if I contact you via email or call for the updates then? Mhmm. Yes. Either it comes to me today or what am I receiving? What am I expecting to school? Actually, we're not sure yet because we're still investigating the issue because some of the customer their devices is working all goods now, but there's still some customers, like, still unable to access some website and application.","start_word":126,"end_word":251,"sentiment":"neutral","sentiment_score":-0.07968565787277407},{"text":"So we we have no estimated time for the restoration as of the moment.","start_word":252,"end_word":265,"sentiment":"negative","sentiment_score":-0.3488667607307434},{"text":"Okay. Just can you please message me? I'll give you a callback as soon as possible because we're still paying for the bill. If it doesn't work out, then we're gonna be looking at changing to other networks. Yeah. So, actually, regarding the accounts, once this is all resolved, we're going to give you, like, a compensation or a discount for the days that you're having issue with the Internet connection. Yes.","start_word":266,"end_word":337,"sentiment":"neutral","sentiment_score":-0.02010689862072468},{"text":"I would really appreciate Mhmm. that.","start_word":338,"end_word":343,"sentiment":"positive","sentiment_score":0.4866235852241516},{"text":"Mhmm. Well, Okay. we'll just update you then. Mhmm.","start_word":344,"end_word":352,"sentiment":"neutral","sentiment_score":0.11842641979455948},{"text":"Thank you so much. Thank you. Bye.","start_word":353,"end_word":359,"sentiment":"positive","sentiment_score":0.7183030843734741},{"text":"Bye.","start_word":360,"end_word":360,"sentiment":"neutral","sentiment_score":0.23322491347789764}],"average":{"sentiment":"neutral","sentiment_score":0.008426965985979354}}}}