{"metadata":{"transaction_key":"deprecated","request_id":"a6e86d86-edd9-403d-bda5-b6afef4fefb5","sha256":"3381d6b51967ddf454cbf861188ce80820ac225a8870fed5b4747b2665ee0ba2","created":"2026-03-09T04:13:21.292Z","duration":344.15994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":709,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":811,"output_tokens":813},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":811,"output_tokens":60}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry to hear about that. But let me just pull out your account here. What is your full name and your phone number? Jade Champion? Hi. Nice to have you on the line. Let me just go ahead and take a look on my end. Okay? Just bear with me, please. You're trying to set up an automatic payment using your card or your bank account? Your card. Okay. Bank account. Okay. Thank you. Because we heard some issues in reference with this, but let me try it on my end. Okay? Just bear with me. Thank you so much for patiently waiting on the line, Jade. Alright. Unfortunately, it's the same error on my end. And as per our team, they are still closely resolving this issue with our back end. Anyway, once it's available again, we will notify you. And I could see in here that you didn't have any outstanding balance. Your next invoice will be next month. So I'm sure before next month, this issue will be resolved because they are already addressing this issue together with back end to fix it. Mhmm. Okay. But just to make sure I'm looking on the right account, what is your phone number associated with your card? Okay. Thank you so much. Let me just open your invoice. Oh, this included you are if you are on the dashboard, you will see $1.34 90 fade 95¢. Overpaid. Right? Okay. But if you will go to your, finances documents, it shows there that it's already been paid. So the upfront payment you made from that one time invoice already covered your thirty days service. Reason why, your next invoice will be just next month, April 1. So you don't have any outstanding invoice, and you don't have any overpaid amount. You're welcome, Jade. We'll notify you once this setup for the direct debit will be available. Okay? I do apologize for that inconvenience. Alright. You're welcome. Thank you, Jade. Have a good one. You're welcome. Bye.","confidence":0.9995117,"words":[{"word":"hi","start":0.96,"end":1.28,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2517048418521881},{"word":"good","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5267607569694519},{"word":"afternoon","start":1.52,"end":2.0,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.46277374029159546},{"word":"thank","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7106021046638489},{"word":"you","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7528566718101501},{"word":"so","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7225260138511658},{"word":"much","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7635673880577087},{"word":"for","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.739384114742279},{"word":"calling","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7957168221473694},{"word":"your","start":3.52,"end":3.76,"confidence":0.77441406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7727623581886292},{"word":"account","start":3.76,"end":4.26,"confidence":0.72753906,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7722210884094238},{"word":"how","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6449522972106934},{"word":"may","start":4.56,"end":4.68,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.4583349823951721},{"word":"i","start":4.68,"end":4.7999997,"confidence":0.9951172,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5619534254074097},{"word":"help","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5028418302536011},{"word":"you","start":5.04,"end":5.2,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5397031903266907},{"word":"today","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4503310322761536},{"word":"oh","start":20.335,"end":20.575,"confidence":0.7668457,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1412016600370407},{"word":"i'm","start":20.575,"end":20.735,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1505679190158844},{"word":"so","start":20.735,"end":20.975,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.17912401258945465},{"word":"sorry","start":20.975,"end":21.295,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.24092091619968417},{"word":"to","start":21.295,"end":21.455,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1954498291015625},{"word":"hear","start":21.455,"end":21.695,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.24945059418678284},{"word":"about","start":21.695,"end":22.015,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.23264753818511963},{"word":"that","start":22.015,"end":22.494999,"confidence":0.7944336,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2670000195503235},{"word":"but","start":22.494999,"end":22.994999,"confidence":0.9589844,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0809926986694336},{"word":"let","start":23.295,"end":23.455,"confidence":0.81591797,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.014983318746089935},{"word":"me","start":23.455,"end":23.695,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.00010286644101142885},{"word":"just","start":23.695,"end":24.095001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.010719940066337584},{"word":"pull","start":24.095001,"end":24.335,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.02084279432892799},{"word":"out","start":24.335,"end":24.494999,"confidence":0.7675781,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.019645508378744125},{"word":"your","start":24.494999,"end":24.654999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006428766995668411},{"word":"account","start":24.654999,"end":25.135,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.013201173394918442},{"word":"here","start":25.135,"end":25.635,"confidence":0.9995117,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.005078393965959549},{"word":"what","start":25.695,"end":25.935001,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.01447640173137188},{"word":"is","start":25.935001,"end":26.175,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02049490623176098},{"word":"your","start":26.175,"end":26.675,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020961042493581772},{"word":"full","start":26.735,"end":27.055,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.02276826649904251},{"word":"name","start":27.055,"end":27.295,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.021626044064760208},{"word":"and","start":27.295,"end":27.455,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.001661982387304306},{"word":"your","start":27.455,"end":27.695,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.006038893014192581},{"word":"phone","start":27.695,"end":27.935,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0037439949810504913},{"word":"number","start":27.935,"end":28.435,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.007104009389877319},{"word":"jade","start":35.64,"end":36.14,"confidence":0.8178711,"punctuated_word":"Jade","sentiment":"neutral","sentiment_score":0.011888728477060797},{"word":"champion","start":36.28,"end":36.78,"confidence":0.9321289,"punctuated_word":"Champion?","sentiment":"neutral","sentiment_score":0.017206888645887375},{"word":"hi","start":39.0,"end":39.24,"confidence":0.99316406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.29650840163230896},{"word":"nice","start":39.24,"end":39.56,"confidence":1.0,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.6367282867431641},{"word":"to","start":39.56,"end":39.64,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6959649920463562},{"word":"have","start":39.64,"end":39.88,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6695786118507385},{"word":"you","start":39.88,"end":39.96,"confidence":0.9921875,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.489780455827713},{"word":"on","start":39.96,"end":40.120003,"confidence":0.63671875,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5979878902435303},{"word":"the","start":40.120003,"end":40.28,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6645037531852722},{"word":"line","start":40.28,"end":40.78,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.7348200082778931},{"word":"let","start":41.08,"end":41.24,"confidence":0.52685547,"punctuated_word":"Let","sentiment":"positive","sentiment_score":0.33375006914138794},{"word":"me","start":41.24,"end":41.4,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.3105282485485077},{"word":"just","start":41.4,"end":41.72,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2639351785182953},{"word":"go","start":41.72,"end":41.88,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2883836627006531},{"word":"ahead","start":41.88,"end":42.28,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.2812339663505554},{"word":"and","start":42.28,"end":42.6,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2623562216758728},{"word":"take","start":42.6,"end":42.760002,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.29498177766799927},{"word":"a","start":42.760002,"end":42.84,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3076414167881012},{"word":"look","start":42.84,"end":43.08,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.2543759346008301},{"word":"on","start":43.08,"end":43.32,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.32500115036964417},{"word":"my","start":43.32,"end":43.48,"confidence":0.99902344,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.3726446926593781},{"word":"end","start":43.48,"end":43.72,"confidence":0.9995117,"punctuated_word":"end.","sentiment":"positive","sentiment_score":0.4028635323047638},{"word":"okay","start":43.72,"end":44.04,"confidence":0.9951172,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.197733074426651},{"word":"just","start":44.04,"end":44.28,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.12734077870845795},{"word":"bear","start":44.28,"end":44.52,"confidence":1.0,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.12677595019340515},{"word":"with","start":44.52,"end":44.68,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10304521024227142},{"word":"me","start":44.68,"end":44.92,"confidence":0.99853516,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.15561869740486145},{"word":"please","start":44.92,"end":45.42,"confidence":0.99609375,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.14941716194152832},{"word":"you're","start":46.625,"end":46.864998,"confidence":0.9995117,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.009377011097967625},{"word":"trying","start":46.864998,"end":47.184998,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.012478900142014028},{"word":"to","start":47.184998,"end":47.425,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012751394882798197},{"word":"set","start":47.425,"end":47.585,"confidence":0.9941406,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.02428441122174263},{"word":"up","start":47.585,"end":48.085,"confidence":0.99316406,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.028365453705191612},{"word":"an","start":48.305,"end":48.545,"confidence":0.76416016,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.045861661434173584},{"word":"automatic","start":48.545,"end":49.045,"confidence":0.99902344,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":0.04796035587787628},{"word":"payment","start":49.105,"end":49.585,"confidence":0.96533203,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.039549652487039566},{"word":"using","start":49.585,"end":50.085,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.020159773528575897},{"word":"your","start":50.465,"end":50.965,"confidence":0.98291016,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02556542120873928},{"word":"card","start":51.024998,"end":51.524998,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.030559470877051353},{"word":"or","start":52.465,"end":52.704998,"confidence":0.9770508,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0002320222556591034},{"word":"your","start":52.704998,"end":52.945,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0000726412981748581},{"word":"bank","start":52.945,"end":53.265,"confidence":0.99609375,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.01542186364531517},{"word":"account","start":53.265,"end":53.765,"confidence":0.9921875,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.0016663549467921257},{"word":"your","start":54.144997,"end":54.465,"confidence":0.93847656,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.013338806107640266},{"word":"card","start":54.465,"end":54.864998,"confidence":0.9838867,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.003450336866080761},{"word":"okay","start":54.864998,"end":55.364998,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010175645351409912},{"word":"bank","start":57.84,"end":58.079998,"confidence":0.98828125,"punctuated_word":"Bank","sentiment":"neutral","sentiment_score":-0.008577920496463776},{"word":"account","start":58.079998,"end":58.579998,"confidence":0.9707031,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.010283722542226316},{"word":"okay","start":58.64,"end":58.96,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04062776640057564},{"word":"thank","start":58.96,"end":59.199997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.17632929980754852},{"word":"you","start":59.199997,"end":59.44,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1192055270075798},{"word":"because","start":59.44,"end":59.94,"confidence":0.9941406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.014307614415884018},{"word":"we","start":61.68,"end":62.16,"confidence":0.7675781,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.022709093987941745},{"word":"heard","start":62.16,"end":62.64,"confidence":1.0,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.029032282531261444},{"word":"some","start":62.64,"end":62.96,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.04640451818704605},{"word":"issues","start":62.96,"end":63.359997,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.072188600897789},{"word":"in","start":63.359997,"end":63.519997,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07992617040872574},{"word":"reference","start":63.519997,"end":64.0,"confidence":0.9980469,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.10159952938556673},{"word":"with","start":64.0,"end":64.159996,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10376405715942384},{"word":"this","start":64.159996,"end":64.4,"confidence":0.9641113,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.0916345864534378},{"word":"but","start":64.4,"end":64.72,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.02913159132003784},{"word":"let","start":64.72,"end":64.88,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.010434173047542572},{"word":"me","start":64.88,"end":65.38,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05231223255395889},{"word":"try","start":66.0,"end":66.24,"confidence":0.9707031,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.009698577225208282},{"word":"it","start":66.24,"end":66.4,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02458590269088745},{"word":"on","start":66.4,"end":66.64,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.021229110658168793},{"word":"my","start":66.64,"end":66.799995,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.022375650703907013},{"word":"end","start":66.799995,"end":67.04,"confidence":1.0,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.02245168015360832},{"word":"okay","start":67.04,"end":67.44,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.01086094044148922},{"word":"just","start":67.44,"end":67.68,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.008940089493989944},{"word":"bear","start":67.68,"end":67.92,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":-0.018668271601200104},{"word":"with","start":67.92,"end":68.08,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03494416922330856},{"word":"me","start":68.08,"end":68.58,"confidence":0.9946289,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.004199746996164322},{"word":"thank","start":190.225,"end":190.545,"confidence":0.6796875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29158297181129456},{"word":"you","start":190.545,"end":190.705,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32699936628341675},{"word":"so","start":190.705,"end":190.865,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.332492858171463},{"word":"much","start":190.865,"end":191.265,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.3815115094184875},{"word":"for","start":191.265,"end":191.425,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4528841972351074},{"word":"patiently","start":191.425,"end":191.905,"confidence":1.0,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.4555426239967346},{"word":"waiting","start":191.905,"end":192.225,"confidence":1.0,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.5853859186172485},{"word":"on","start":192.225,"end":192.385,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5847753286361694},{"word":"the","start":192.385,"end":192.545,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5652285814285278},{"word":"line","start":192.545,"end":192.785,"confidence":0.9995117,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.5574642419815063},{"word":"jade","start":192.785,"end":193.285,"confidence":0.98999023,"punctuated_word":"Jade.","sentiment":"positive","sentiment_score":0.3596964478492737},{"word":"alright","start":194.94499,"end":195.425,"confidence":0.9782715,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.2313789129257202},{"word":"unfortunately","start":195.425,"end":195.925,"confidence":0.9946289,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.4692306220531464},{"word":"it's","start":196.225,"end":196.545,"confidence":1.0,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5124487280845642},{"word":"the","start":196.545,"end":196.785,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5348108410835266},{"word":"same","start":196.785,"end":197.105,"confidence":1.0,"punctuated_word":"same","sentiment":"negative","sentiment_score":-0.4911135137081146},{"word":"error","start":197.105,"end":197.425,"confidence":0.98291016,"punctuated_word":"error","sentiment":"negative","sentiment_score":-0.5493219494819641},{"word":"on","start":197.425,"end":197.665,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4611600339412689},{"word":"my","start":197.665,"end":197.905,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.43168905377388},{"word":"end","start":197.905,"end":198.405,"confidence":0.95751953,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.17438791692256927},{"word":"and","start":198.625,"end":198.94499,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06866053491830826},{"word":"as","start":198.94499,"end":199.185,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08205540478229523},{"word":"per","start":199.185,"end":199.505,"confidence":0.96777344,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.04328104108572006},{"word":"our","start":199.505,"end":200.005,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.07042402029037476},{"word":"team","start":200.625,"end":201.125,"confidence":0.859375,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.09030617773532867},{"word":"they","start":201.40001,"end":201.64,"confidence":0.75146484,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.14996281266212463},{"word":"are","start":201.64,"end":202.04001,"confidence":0.97314453,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.18400219082832336},{"word":"still","start":202.04001,"end":202.52,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.199019655585289},{"word":"closely","start":202.52,"end":203.02,"confidence":0.90283203,"punctuated_word":"closely","sentiment":"neutral","sentiment_score":-0.164840430021286},{"word":"resolving","start":204.04001,"end":204.54001,"confidence":0.98535156,"punctuated_word":"resolving","sentiment":"neutral","sentiment_score":-0.1991024911403656},{"word":"this","start":204.84001,"end":205.34001,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.26982322335243225},{"word":"issue","start":205.48001,"end":205.98001,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2402409017086029},{"word":"with","start":206.36,"end":206.68001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.20994502305984497},{"word":"our","start":206.68001,"end":206.92,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.18623298406600952},{"word":"back","start":206.92,"end":207.32,"confidence":0.9291992,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.12567338347434998},{"word":"end","start":207.32,"end":207.82,"confidence":0.9995117,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.13170140981674194},{"word":"anyway","start":208.52,"end":209.02,"confidence":0.9970703,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":-0.040065012872219086},{"word":"once","start":209.16,"end":209.48001,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.018531613051891327},{"word":"it's","start":209.48001,"end":209.88,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0031101952772587538},{"word":"available","start":209.88,"end":210.38,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.01016339659690857},{"word":"again","start":210.44,"end":210.68001,"confidence":0.97802734,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.03243670612573624},{"word":"we","start":210.68001,"end":210.84001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.028160981833934784},{"word":"will","start":210.84001,"end":211.08,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02924201264977455},{"word":"notify","start":211.08,"end":211.58,"confidence":1.0,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":0.025833915919065475},{"word":"you","start":211.64,"end":211.88,"confidence":0.9099121,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.02035517990589142},{"word":"and","start":211.88,"end":212.04001,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.008981026709079742},{"word":"i","start":212.04001,"end":212.20001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04211986809968949},{"word":"could","start":212.20001,"end":212.44,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.032154522836208344},{"word":"see","start":212.44,"end":212.68001,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.019539155066013336},{"word":"in","start":212.68001,"end":212.92,"confidence":0.90722656,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.023962363600730896},{"word":"here","start":212.92,"end":213.16,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.005136512219905853},{"word":"that","start":213.16,"end":213.56,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05675104260444641},{"word":"you","start":213.56,"end":213.72,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1044841781258583},{"word":"didn't","start":213.72,"end":214.04001,"confidence":0.9145508,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.14628559350967407},{"word":"have","start":214.04001,"end":214.36,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2160843163728714},{"word":"any","start":214.36,"end":214.84001,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1811716705560684},{"word":"outstanding","start":214.84001,"end":215.34001,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.2943117320537567},{"word":"balance","start":215.56,"end":216.06,"confidence":0.99609375,"punctuated_word":"balance.","sentiment":"neutral","sentiment_score":-0.23230668902397156},{"word":"your","start":217.025,"end":217.425,"confidence":0.97509766,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.1424078643321991},{"word":"next","start":217.425,"end":217.745,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.0665530189871788},{"word":"invoice","start":217.745,"end":218.245,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.13197332620620728},{"word":"will","start":218.305,"end":218.465,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.039288230240345},{"word":"be","start":218.465,"end":218.785,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0640871599316597},{"word":"next","start":218.785,"end":219.105,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.02141699194908142},{"word":"month","start":219.105,"end":219.605,"confidence":0.8449707,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.0207207053899765},{"word":"so","start":220.14499,"end":220.64499,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.022737927734851837},{"word":"i'm","start":221.105,"end":221.265,"confidence":0.9909668,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0213030856102705},{"word":"sure","start":221.265,"end":221.745,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.006460525095462799},{"word":"before","start":221.745,"end":222.245,"confidence":0.97314453,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.009659744799137115},{"word":"next","start":222.705,"end":223.025,"confidence":0.93847656,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.023143157362937927},{"word":"month","start":223.025,"end":223.525,"confidence":0.9343262,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.016763467341661453},{"word":"this","start":223.905,"end":224.305,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05123259127140045},{"word":"issue","start":224.305,"end":224.625,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.19899505376815796},{"word":"will","start":224.625,"end":224.86499,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04733818769454956},{"word":"be","start":224.86499,"end":225.105,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04299058020114899},{"word":"resolved","start":225.105,"end":225.58499,"confidence":0.99902344,"punctuated_word":"resolved","sentiment":"neutral","sentiment_score":-0.11365798115730286},{"word":"because","start":225.58499,"end":226.065,"confidence":0.69433594,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0620272159576416},{"word":"they","start":226.065,"end":226.385,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.14099952578544617},{"word":"are","start":226.385,"end":226.86499,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.10738398134708405},{"word":"already","start":226.86499,"end":227.36499,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.05740489065647125},{"word":"addressing","start":227.745,"end":228.245,"confidence":0.9819336,"punctuated_word":"addressing","sentiment":"neutral","sentiment_score":-0.07196044921875},{"word":"this","start":228.385,"end":228.625,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.20981861650943756},{"word":"issue","start":228.625,"end":229.025,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.23997065424919128},{"word":"together","start":229.025,"end":229.50499,"confidence":0.99609375,"punctuated_word":"together","sentiment":"neutral","sentiment_score":-0.1346716582775116},{"word":"with","start":229.50499,"end":229.825,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06924011558294296},{"word":"back","start":229.825,"end":230.14499,"confidence":0.93359375,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05009368807077408},{"word":"end","start":230.14499,"end":230.64499,"confidence":0.99609375,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.08057423681020737},{"word":"to","start":230.91,"end":231.15,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0775592252612114},{"word":"fix","start":231.15,"end":231.39,"confidence":1.0,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.14640460908412933},{"word":"it","start":231.39,"end":231.89,"confidence":0.9824219,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.10272125899791718},{"word":"mhmm","start":236.43,"end":236.93,"confidence":0.99975586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.054895903915166855},{"word":"okay","start":256.47,"end":256.97,"confidence":0.8039551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021455839276313785},{"word":"but","start":257.03,"end":257.35,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0231754370033741},{"word":"just","start":257.35,"end":257.59,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.028263702988624573},{"word":"to","start":257.59,"end":257.67,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026962287724018097},{"word":"make","start":257.67,"end":257.83002,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.02983039058744907},{"word":"sure","start":257.83002,"end":257.99,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.01971887983381748},{"word":"i'm","start":257.99,"end":258.15,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01659991778433323},{"word":"looking","start":258.15,"end":258.39,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.013390639796853064},{"word":"on","start":258.39,"end":258.55002,"confidence":0.97314453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.010285522788763046},{"word":"the","start":258.55002,"end":258.71,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009873123839497566},{"word":"right","start":258.71,"end":258.95,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.00476115383207798},{"word":"account","start":258.95,"end":259.45,"confidence":0.9946289,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.018664462491869926},{"word":"what","start":259.51,"end":259.83002,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.00847342424094677},{"word":"is","start":259.83002,"end":260.07,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008765915408730507},{"word":"your","start":260.07,"end":260.57,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.009316828101873398},{"word":"phone","start":260.71,"end":260.95,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.015700723975896835},{"word":"number","start":260.95,"end":261.45,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.009690565057098866},{"word":"associated","start":261.75,"end":262.25,"confidence":0.99902344,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":-0.003132099285721779},{"word":"with","start":262.47,"end":262.63,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.008831914514303207},{"word":"your","start":262.63,"end":262.87,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0156954787671566},{"word":"card","start":262.87,"end":263.37,"confidence":0.99902344,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.010761212557554243},{"word":"okay","start":268.55002,"end":269.05002,"confidence":0.94018555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04151378199458122},{"word":"thank","start":269.11002,"end":269.35,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2768971025943756},{"word":"you","start":269.35,"end":269.59,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3017324209213257},{"word":"so","start":269.59,"end":269.83002,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.28818657994270325},{"word":"much","start":269.83002,"end":270.33002,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.2768963873386383},{"word":"let","start":271.755,"end":271.99503,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.1546047031879425},{"word":"me","start":271.99503,"end":272.23502,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13833768665790558},{"word":"just","start":272.23502,"end":272.73502,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12178030610084534},{"word":"open","start":272.795,"end":273.27502,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.08997975289821625},{"word":"your","start":273.27502,"end":273.67502,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06812375783920288},{"word":"invoice","start":273.67502,"end":274.17502,"confidence":1.0,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.05767364427447319},{"word":"oh","start":275.11502,"end":275.43503,"confidence":0.98413086,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04418404400348663},{"word":"this","start":275.43503,"end":275.755,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03970704972743988},{"word":"included","start":275.755,"end":276.255,"confidence":0.99902344,"punctuated_word":"included","sentiment":"neutral","sentiment_score":0.032111071050167084},{"word":"you","start":277.43503,"end":277.755,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03234713152050972},{"word":"are","start":277.755,"end":278.255,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.034372273832559586},{"word":"if","start":278.55502,"end":278.71503,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0271950364112854},{"word":"you","start":278.71503,"end":278.875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021924398839473724},{"word":"are","start":278.875,"end":279.035,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03835206851363182},{"word":"on","start":279.035,"end":279.195,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0385824479162693},{"word":"the","start":279.195,"end":279.435,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04067675769329071},{"word":"dashboard","start":279.435,"end":279.935,"confidence":0.9941406,"punctuated_word":"dashboard,","sentiment":"neutral","sentiment_score":0.02338898554444313},{"word":"you","start":280.23502,"end":280.475,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012261833995580671},{"word":"will","start":280.475,"end":280.795,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.01876375451683998},{"word":"see","start":280.795,"end":281.295,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.030400924384593964},{"word":"$1.34","start":281.83502,"end":283.11502,"confidence":0.99853516,"punctuated_word":"$1.34","sentiment":"neutral","sentiment_score":0.003477174323052168},{"word":"90","start":283.11502,"end":283.515,"confidence":0.99609375,"punctuated_word":"90","sentiment":"neutral","sentiment_score":-0.008294392377138138},{"word":"fade","start":283.515,"end":284.015,"confidence":0.44262695,"punctuated_word":"fade","sentiment":"neutral","sentiment_score":-0.006739137694239616},{"word":"95¢","start":284.475,"end":285.435,"confidence":0.87231445,"punctuated_word":"95¢."},{"word":"overpaid","start":285.435,"end":285.935,"confidence":0.99397784,"punctuated_word":"Overpaid.","sentiment":"neutral","sentiment_score":-0.017692191526293755},{"word":"right","start":286.075,"end":286.575,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.001766730099916458},{"word":"okay","start":288.5,"end":289.0,"confidence":0.9206543,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0019088611006736755},{"word":"but","start":289.3,"end":289.69998,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02410506084561348},{"word":"if","start":289.69998,"end":290.02,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02223001793026924},{"word":"you","start":290.02,"end":290.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020674124360084537},{"word":"will","start":290.18,"end":290.58,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.008177459239959717},{"word":"go","start":290.58,"end":290.81998,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.023029696196317673},{"word":"to","start":290.81998,"end":290.97998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029612693935632706},{"word":"your","start":290.97998,"end":291.38,"confidence":0.907959,"punctuated_word":"your,","sentiment":"neutral","sentiment_score":-0.026190396398305893},{"word":"finances","start":292.66,"end":293.16,"confidence":0.9838867,"punctuated_word":"finances","sentiment":"neutral","sentiment_score":-0.02706465870141983},{"word":"documents","start":293.86,"end":294.36,"confidence":0.954834,"punctuated_word":"documents,","sentiment":"neutral","sentiment_score":-0.03156037628650665},{"word":"it","start":295.62,"end":295.86,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0491512194275856},{"word":"shows","start":295.86,"end":296.25998,"confidence":1.0,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":-0.043142419308424},{"word":"there","start":296.25998,"end":296.5,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0575263611972332},{"word":"that","start":296.5,"end":296.74,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06307323276996613},{"word":"it's","start":296.74,"end":296.97998,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07328857481479645},{"word":"already","start":296.97998,"end":297.46,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.07059335708618164},{"word":"been","start":297.46,"end":297.78,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.07738018035888672},{"word":"paid","start":297.78,"end":298.28,"confidence":0.9794922,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.0564018152654171},{"word":"so","start":298.74,"end":298.97998,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07104496657848358},{"word":"the","start":298.97998,"end":299.22,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04907648265361786},{"word":"upfront","start":299.22,"end":299.69998,"confidence":0.8120117,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":-0.04157718643546104},{"word":"payment","start":299.69998,"end":300.19998,"confidence":0.9951172,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.05285535752773285},{"word":"you","start":300.25998,"end":300.58,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05961866676807403},{"word":"made","start":300.58,"end":301.08,"confidence":0.99902344,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.07421144843101501},{"word":"from","start":301.615,"end":301.935,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.06187671422958374},{"word":"that","start":301.935,"end":302.175,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07989363372325897},{"word":"one","start":302.175,"end":302.495,"confidence":0.6152344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.023066796362400055},{"word":"time","start":302.495,"end":302.895,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.05077003687620163},{"word":"invoice","start":302.895,"end":303.395,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.07264997065067291},{"word":"already","start":304.01498,"end":304.51498,"confidence":0.99609375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.06257490813732147},{"word":"covered","start":304.655,"end":305.155,"confidence":1.0,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":-0.07824636250734329},{"word":"your","start":305.215,"end":305.715,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06319596618413925},{"word":"thirty","start":305.775,"end":306.175,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.06515693664550781},{"word":"days","start":306.175,"end":306.675,"confidence":0.9316406,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.06807640939950943},{"word":"service","start":306.895,"end":307.395,"confidence":0.95410156,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.0633327066898346},{"word":"reason","start":307.935,"end":308.41498,"confidence":0.9941406,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.08010022342205048},{"word":"why","start":308.41498,"end":308.91498,"confidence":0.8293457,"punctuated_word":"why,","sentiment":"neutral","sentiment_score":-0.05301343649625778},{"word":"your","start":309.455,"end":309.955,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04921812564134598},{"word":"next","start":310.01498,"end":310.495,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.06132205203175545},{"word":"invoice","start":310.495,"end":310.995,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.03862069919705391},{"word":"will","start":311.215,"end":311.53497,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06450870633125305},{"word":"be","start":311.53497,"end":311.775,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07795347273349762},{"word":"just","start":311.775,"end":312.275,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.028023138642311096},{"word":"next","start":312.57498,"end":312.895,"confidence":0.6352539,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.034631408751010895},{"word":"month","start":312.895,"end":313.395,"confidence":0.9875488,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.042924899607896805},{"word":"april","start":313.85498,"end":314.38498,"confidence":0.9908447,"punctuated_word":"April","sentiment":"neutral","sentiment_score":-0.04255015403032303},{"word":"1","start":314.38498,"end":314.91498,"confidence":0.9908447,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.0550033375620842},{"word":"so","start":315.50998,"end":315.66998,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09181267768144608},{"word":"you","start":315.66998,"end":315.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11789210140705109},{"word":"don't","start":315.75,"end":316.06998,"confidence":0.92871094,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12819404900074005},{"word":"have","start":316.06998,"end":316.38998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.137834370136261},{"word":"any","start":316.38998,"end":316.88998,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2347443401813507},{"word":"outstanding","start":317.03,"end":317.53,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.22294028103351593},{"word":"invoice","start":318.38998,"end":318.88998,"confidence":0.81469727,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":-0.13047343492507937},{"word":"and","start":318.94998,"end":319.19,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10137785971164703},{"word":"you","start":319.19,"end":319.34998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13242889940738678},{"word":"don't","start":319.34998,"end":319.59,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15611371397972107},{"word":"have","start":319.59,"end":319.91,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14713230729103088},{"word":"any","start":319.91,"end":320.22998,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.18294408917427063},{"word":"overpaid","start":320.22998,"end":320.72998,"confidence":0.9902344,"punctuated_word":"overpaid","sentiment":"neutral","sentiment_score":-0.20635944604873657},{"word":"amount","start":320.87,"end":321.37,"confidence":0.99609375,"punctuated_word":"amount.","sentiment":"neutral","sentiment_score":-0.04059238359332085},{"word":"you're","start":325.43,"end":325.75,"confidence":0.98999023,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.33139297366142273},{"word":"welcome","start":325.75,"end":326.22998,"confidence":0.99902344,"punctuated_word":"welcome,","sentiment":"neutral","sentiment_score":0.31501835584640503},{"word":"jade","start":326.22998,"end":326.55,"confidence":0.99658203,"punctuated_word":"Jade.","sentiment":"neutral","sentiment_score":0.3006649315357208},{"word":"we'll","start":326.55,"end":326.78998,"confidence":0.9875488,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.2462560534477234},{"word":"notify","start":326.78998,"end":327.28998,"confidence":1.0,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":0.18174909055233},{"word":"you","start":327.34998,"end":327.66998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17984524369239807},{"word":"once","start":327.66998,"end":328.06998,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.18895301222801208},{"word":"this","start":328.06998,"end":328.545,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2072039544582367},{"word":"setup","start":329.345,"end":329.665,"confidence":0.5678711,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.185712531208992},{"word":"for","start":329.665,"end":330.065,"confidence":0.9863281,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19992747902870175},{"word":"the","start":330.065,"end":330.225,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2020072489976883},{"word":"direct","start":330.225,"end":330.70502,"confidence":0.96777344,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.13771528005599976},{"word":"debit","start":330.70502,"end":331.105,"confidence":0.9980469,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.19688434898853305},{"word":"will","start":331.105,"end":331.265,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17620092630386353},{"word":"be","start":331.265,"end":331.42502,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14088396728038788},{"word":"available","start":331.42502,"end":331.92502,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.13614895939826965},{"word":"okay","start":332.065,"end":332.565,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.06090259179472923},{"word":"i","start":332.785,"end":332.945,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027393117547035217},{"word":"do","start":332.945,"end":333.265,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02331573516130447},{"word":"apologize","start":333.265,"end":333.74503,"confidence":0.9892578,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.18925634026527405},{"word":"for","start":333.74503,"end":333.98502,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.22415263950824735},{"word":"that","start":333.98502,"end":334.225,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2614500820636749},{"word":"inconvenience","start":334.225,"end":334.725,"confidence":0.9995117,"punctuated_word":"inconvenience.","sentiment":"neutral","sentiment_score":-0.0871715247631073},{"word":"alright","start":335.98502,"end":336.48502,"confidence":0.9904785,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2383185476064682},{"word":"you're","start":337.505,"end":337.825,"confidence":0.9650879,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.33617982268333435},{"word":"welcome","start":337.825,"end":338.325,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4410310983657837},{"word":"thank","start":338.46503,"end":338.70502,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5038125514984131},{"word":"you","start":338.70502,"end":338.945,"confidence":0.9995117,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4964495301246643},{"word":"jade","start":338.945,"end":339.345,"confidence":1.0,"punctuated_word":"Jade.","sentiment":"positive","sentiment_score":0.5287046432495117},{"word":"have","start":339.345,"end":339.58502,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5952043533325195},{"word":"a","start":339.58502,"end":339.665,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5705745220184326},{"word":"good","start":339.665,"end":339.905,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5360226035118103},{"word":"one","start":339.905,"end":340.405,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4227125942707062},{"word":"you're","start":341.185,"end":341.42502,"confidence":0.8581543,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.7057787775993347},{"word":"welcome","start":341.42502,"end":341.92502,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.7873575687408447},{"word":"bye","start":342.065,"end":342.565,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07990521192550659}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry to hear about that.\n\nBut let me just pull out your account here. What is your full name and your phone number? Jade Champion? Hi. Nice to have you on the line.\n\nLet me just go ahead and take a look on my end. Okay? Just bear with me, please. You're trying to set up an automatic payment using your card or your bank account? Your card.\n\nOkay. Bank account. Okay. Thank you. Because we heard some issues in reference with this, but let me try it on my end.\n\nOkay? Just bear with me. Thank you so much for patiently waiting on the line, Jade. Alright. Unfortunately, it's the same error on my end.\n\nAnd as per our team, they are still closely resolving this issue with our back end. Anyway, once it's available again, we will notify you. And I could see in here that you didn't have any outstanding balance. Your next invoice will be next month. So I'm sure before next month, this issue will be resolved because they are already addressing this issue together with back end to fix it.\n\nMhmm. Okay. But just to make sure I'm looking on the right account, what is your phone number associated with your card? Okay. Thank you so much.\n\nLet me just open your invoice. Oh, this included you are if you are on the dashboard, you will see $1.34 90 fade 95¢. Overpaid. Right? Okay.\n\nBut if you will go to your, finances documents, it shows there that it's already been paid. So the upfront payment you made from that one time invoice already covered your thirty days service. Reason why, your next invoice will be just next month, April 1. So you don't have any outstanding invoice, and you don't have any overpaid amount. You're welcome, Jade.\n\nWe'll notify you once this setup for the direct debit will be available. Okay? I do apologize for that inconvenience. Alright. You're welcome.\n\nThank you, Jade. Have a good one. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.2517048418521881},{"text":"Good afternoon.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.4947672486305237},{"text":"Thank you so much for calling your account.","start":2.0,"end":4.26,"sentiment":"positive","sentiment_score":0.7537045702338219},{"text":"How may I help you today?","start":4.3199997,"end":5.7,"sentiment":"positive","sentiment_score":0.5263527929782867},{"text":"Oh, I'm so sorry to hear about that.","start":20.335,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.20704531110823154}],"sentiment":"positive","sentiment_score":0.35090520679950715,"num_words":25,"start":0.96,"end":22.494999},{"sentences":[{"text":"But let me just pull out your account here.","start":22.494999,"end":25.635,"sentiment":"neutral","sentiment_score":-0.01768199188841714},{"text":"What is your full name and your phone number?","start":25.695,"end":28.435,"sentiment":"neutral","sentiment_score":0.009455749558077918},{"text":"Jade Champion?","start":35.64,"end":36.78,"sentiment":"neutral","sentiment_score":0.014547808561474085},{"text":"Hi.","start":39.0,"end":39.24,"sentiment":"neutral","sentiment_score":0.29650840163230896},{"text":"Nice to have you on the line.","start":39.24,"end":40.78,"sentiment":"positive","sentiment_score":0.6413377140249524}],"sentiment":"neutral","sentiment_score":0.16931899414131685,"num_words":28,"start":22.494999,"end":40.78},{"sentences":[{"text":"Let me just go ahead and take a look on my end.","start":41.08,"end":43.72,"sentiment":"neutral","sentiment_score":0.3081413209438324},{"text":"Okay?","start":43.72,"end":44.04,"sentiment":"neutral","sentiment_score":0.197733074426651},{"text":"Just bear with me, please.","start":44.04,"end":45.42,"sentiment":"neutral","sentiment_score":0.13243955969810486},{"text":"You're trying to set up an automatic payment using your card or your bank account?","start":46.625,"end":53.765,"sentiment":"neutral","sentiment_score":0.020721893074611822},{"text":"Your card.","start":54.144997,"end":54.864998,"sentiment":"neutral","sentiment_score":-0.008394571486860514}],"sentiment":"neutral","sentiment_score":0.13861902792538916,"num_words":35,"start":41.08,"end":54.864998},{"sentences":[{"text":"Okay.","start":54.864998,"end":55.364998,"sentiment":"neutral","sentiment_score":-0.010175645351409912},{"text":"Bank account.","start":57.84,"end":58.579998,"sentiment":"neutral","sentiment_score":-0.009430821519345045},{"text":"Okay.","start":58.64,"end":58.96,"sentiment":"neutral","sentiment_score":0.04062776640057564},{"text":"Thank you.","start":58.96,"end":59.44,"sentiment":"neutral","sentiment_score":0.14776741340756416},{"text":"Because we heard some issues in reference with this, but let me try it on my end.","start":59.44,"end":67.04,"sentiment":"neutral","sentiment_score":-0.032661047051934636}],"sentiment":"neutral","sentiment_score":-0.01078749978509934,"num_words":23,"start":54.864998,"end":67.04},{"sentences":[{"text":"Okay?","start":67.04,"end":67.44,"sentiment":"neutral","sentiment_score":-0.01086094044148922},{"text":"Just bear with me.","start":67.44,"end":68.58,"sentiment":"neutral","sentiment_score":-0.016688069328665733},{"text":"Thank you so much for patiently waiting on the line, Jade.","start":190.225,"end":193.285,"sentiment":"positive","sentiment_score":0.4448694586753845},{"text":"Alright.","start":194.94499,"end":195.425,"sentiment":"neutral","sentiment_score":-0.2313789129257202},{"text":"Unfortunately, it's the same error on my end.","start":195.425,"end":198.405,"sentiment":"negative","sentiment_score":-0.45302033238112926}],"sentiment":"neutral","sentiment_score":0.03841637022793293,"num_words":25,"start":67.04,"end":198.405},{"sentences":[{"text":"And as per our team, they are still closely resolving this issue with our back end.","start":198.625,"end":207.82,"sentiment":"neutral","sentiment_score":-0.15095448028296232},{"text":"Anyway, once it's available again, we will notify you.","start":208.52,"end":211.88,"sentiment":"neutral","sentiment_score":0.009387263536660207},{"text":"And I could see in here that you didn't have any outstanding balance.","start":211.88,"end":216.06,"sentiment":"neutral","sentiment_score":-0.10486835929063651},{"text":"Your next invoice will be next month.","start":217.025,"end":219.605,"sentiment":"neutral","sentiment_score":-0.0694924710052354},{"text":"So I'm sure before next month, this issue will be resolved because they are already addressing this issue together with back end to fix it.","start":220.14499,"end":231.89,"sentiment":"neutral","sentiment_score":-0.08420449711382388}],"sentiment":"neutral","sentiment_score":-0.08979478154797108,"num_words":70,"start":198.625,"end":231.89},{"sentences":[{"text":"Mhmm.","start":236.43,"end":236.93,"sentiment":"neutral","sentiment_score":-0.054895903915166855},{"text":"Okay.","start":256.47,"end":256.97,"sentiment":"neutral","sentiment_score":-0.021455839276313785},{"text":"But just to make sure I'm looking on the right account, what is your phone number associated with your card?","start":257.03,"end":263.37,"sentiment":"neutral","sentiment_score":-0.01411856864579022},{"text":"Okay.","start":268.55002,"end":269.05002,"sentiment":"neutral","sentiment_score":0.04151378199458122},{"text":"Thank you so much.","start":269.11002,"end":270.33002,"sentiment":"neutral","sentiment_score":0.2859281226992607}],"sentiment":"neutral","sentiment_score":0.03061122802534589,"num_words":27,"start":236.43,"end":270.33002},{"sentences":[{"text":"Let me just open your invoice.","start":271.755,"end":274.17502,"sentiment":"neutral","sentiment_score":0.10508330849309762},{"text":"Oh, this included you are if you are on the dashboard, you will see $1.34 90 fade 95¢.","start":275.11502,"end":285.435,"sentiment":"neutral","sentiment_score":0.024865377776543882},{"text":"Overpaid.","start":285.435,"end":285.935,"sentiment":"neutral","sentiment_score":-0.017692191526293755},{"text":"Right?","start":286.075,"end":286.575,"sentiment":"neutral","sentiment_score":-0.001766730099916458},{"text":"Okay.","start":288.5,"end":289.0,"sentiment":"neutral","sentiment_score":-0.0019088611006736755}],"sentiment":"neutral","sentiment_score":0.03968628809357492,"num_words":27,"start":271.755,"end":289.0},{"sentences":[{"text":"But if you will go to your, finances documents, it shows there that it's already been paid.","start":289.3,"end":298.28,"sentiment":"neutral","sentiment_score":-0.041364802595447094},{"text":"So the upfront payment you made from that one time invoice already covered your thirty days service.","start":298.74,"end":307.395,"sentiment":"neutral","sentiment_score":-0.061013208811773974},{"text":"Reason why, your next invoice will be just next month, April 1.","start":307.935,"end":314.91498,"sentiment":"neutral","sentiment_score":-0.052322471203903355},{"text":"So you don't have any outstanding invoice, and you don't have any overpaid amount.","start":315.50998,"end":321.37,"sentiment":"neutral","sentiment_score":-0.14505999668368272},{"text":"You're welcome, Jade.","start":325.43,"end":326.55,"sentiment":"neutral","sentiment_score":0.3156920870145162}],"sentiment":"neutral","sentiment_score":-0.05479459588726362,"num_words":63,"start":289.3,"end":326.55},{"sentences":[{"text":"We'll notify you once this setup for the direct debit will be available.","start":326.55,"end":331.92502,"sentiment":"neutral","sentiment_score":0.18303754581854895},{"text":"Okay?","start":332.065,"end":332.565,"sentiment":"neutral","sentiment_score":0.06090259179472923},{"text":"I do apologize for that inconvenience.","start":332.785,"end":334.725,"sentiment":"neutral","sentiment_score":-0.11855362231532733},{"text":"Alright.","start":335.98502,"end":336.48502,"sentiment":"neutral","sentiment_score":0.2383185476064682},{"text":"You're welcome.","start":337.505,"end":338.325,"sentiment":"positive","sentiment_score":0.388605460524559}],"sentiment":"neutral","sentiment_score":0.11933036618258643,"num_words":23,"start":326.55,"end":338.325},{"sentences":[{"text":"Thank you, Jade.","start":338.46503,"end":339.345,"sentiment":"positive","sentiment_score":0.5096555749575297},{"text":"Have a good one.","start":339.345,"end":340.405,"sentiment":"positive","sentiment_score":0.5311285182833672},{"text":"You're welcome.","start":341.185,"end":341.92502,"sentiment":"positive","sentiment_score":0.7465681731700897},{"text":"Bye.","start":342.065,"end":342.565,"sentiment":"neutral","sentiment_score":-0.07990521192550659}],"sentiment":"positive","sentiment_score":0.5066711932420731,"num_words":10,"start":338.46503,"end":342.565}]}}]},{"alternatives":[{"transcript":"Can I be able to change it? I've just been trying to set up the the payments to just come directly out of my account, but it's you just I can't access it on the website. It just says that it's like the page won't open. Jade, j a y d e. Yep. That's it. Yep. Yeah. Like, probably just bank account. Yep. I'll show you one of the emails. Everything is just a comma. There's no full stops. There's no Okay. It is. It's not an automatic. Comma there, comma there, comma there. There's just commas everywhere. Like, there's not a end of a sentence. There's all these commas. Can I have a look at the email they sent me so we can see what other ones there are? On? Second of Feb. Thank you. On my phone here, on my login, I've got here one time invoice paid, and then I've got one above it that says, like, that this amount is due, $134.95 is due. And I don't know what that is. It just came up randomly, and it also says $134.95 overpaid. 0427712853. Yeah. Okay. Alright. Thank you so much. Yep. That's alright. Thank you so much. Thank you. Bye.","confidence":0.9951172,"words":[{"word":"can","start":0.16,"end":0.24,"confidence":0.3095703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03280176222324371},{"word":"i","start":0.24,"end":0.39999998,"confidence":0.9453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.040748413652181625},{"word":"be","start":0.39999998,"end":0.48,"confidence":0.9194336,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.034423768520355225},{"word":"able","start":0.48,"end":0.56,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.026605281978845596},{"word":"to","start":0.56,"end":0.64,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024095961824059486},{"word":"change","start":0.64,"end":1.14,"confidence":0.9941406,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.07557468116283417},{"word":"it","start":4.3199997,"end":4.8199997,"confidence":0.99658203,"punctuated_word":"it?","sentiment":"positive","sentiment_score":0.627347469329834},{"word":"i've","start":6.48,"end":6.8799996,"confidence":0.8642578,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.14023038744926453},{"word":"just","start":6.8799996,"end":7.12,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13561497628688812},{"word":"been","start":7.12,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1747817099094391},{"word":"trying","start":7.3599997,"end":7.6,"confidence":0.9970703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.16717857122421265},{"word":"to","start":7.6,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11685588955879211},{"word":"set","start":7.7599998,"end":7.9199996,"confidence":0.99121094,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.04010062664747238},{"word":"up","start":7.9199996,"end":8.42,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.04015554115176201},{"word":"the","start":9.92,"end":10.24,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06768663227558136},{"word":"the","start":10.24,"end":10.639999,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.048290643841028214},{"word":"payments","start":10.639999,"end":11.139999,"confidence":0.93359375,"punctuated_word":"payments","sentiment":"neutral","sentiment_score":0.00325765460729599},{"word":"to","start":11.28,"end":11.44,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.056446537375450134},{"word":"just","start":11.44,"end":11.679999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.058845311403274536},{"word":"come","start":11.679999,"end":11.84,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.06257672607898712},{"word":"directly","start":11.84,"end":12.32,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.07124964892864227},{"word":"out","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.04715951532125473},{"word":"of","start":12.559999,"end":12.639999,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07416214048862457},{"word":"my","start":12.639999,"end":12.799999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10128512233495712},{"word":"account","start":12.799999,"end":13.299999,"confidence":0.84594727,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.05579095333814621},{"word":"but","start":13.84,"end":14.24,"confidence":0.95410156,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12235316634178162},{"word":"it's","start":14.24,"end":14.715,"confidence":0.90185547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.20948100090026855},{"word":"you","start":14.955,"end":15.035,"confidence":0.94970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2613658905029297},{"word":"just","start":15.035,"end":15.115,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2284085899591446},{"word":"i","start":15.195,"end":15.435,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32208627462387085},{"word":"can't","start":15.435,"end":15.675,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.358844131231308},{"word":"access","start":15.675,"end":15.995,"confidence":1.0,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.41607004404067993},{"word":"it","start":15.995,"end":16.155,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.25489136576652527},{"word":"on","start":16.155,"end":16.235,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3379766345024109},{"word":"the","start":16.235,"end":16.395,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2929399013519287},{"word":"website","start":16.395,"end":16.795,"confidence":0.98950195,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.2699730396270752},{"word":"it","start":16.795,"end":16.955,"confidence":0.99902344,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.38837042450904846},{"word":"just","start":16.955,"end":17.115,"confidence":0.9941406,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.43079715967178345},{"word":"says","start":17.115,"end":17.435,"confidence":0.9980469,"punctuated_word":"says","sentiment":"negative","sentiment_score":-0.37468236684799194},{"word":"that","start":17.435,"end":17.595001,"confidence":0.39868164,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.41957464814186096},{"word":"it's","start":17.595001,"end":17.755001,"confidence":0.64038086,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4176700711250305},{"word":"like","start":17.755001,"end":17.915,"confidence":0.5180664,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.4591129124164582},{"word":"the","start":17.915,"end":18.075,"confidence":0.8964844,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4139631688594818},{"word":"page","start":18.075,"end":18.395,"confidence":1.0,"punctuated_word":"page","sentiment":"negative","sentiment_score":-0.5072055459022522},{"word":"won't","start":18.395,"end":18.635,"confidence":0.9746094,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.4188775420188904},{"word":"open","start":18.635,"end":19.135,"confidence":0.99853516,"punctuated_word":"open.","sentiment":"negative","sentiment_score":-0.33939164876937866},{"word":"jade","start":29.72,"end":30.2,"confidence":0.9445801,"punctuated_word":"Jade,","sentiment":"neutral","sentiment_score":0.01153109036386013},{"word":"j","start":30.2,"end":30.52,"confidence":0.9980469,"punctuated_word":"j","sentiment":"neutral","sentiment_score":0.0023018005304038525},{"word":"a","start":30.52,"end":30.84,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004779466427862644},{"word":"y","start":30.84,"end":31.24,"confidence":1.0,"punctuated_word":"y","sentiment":"neutral","sentiment_score":0.012481313198804855},{"word":"d","start":31.24,"end":31.64,"confidence":0.99902344,"punctuated_word":"d","sentiment":"neutral","sentiment_score":0.007753721438348293},{"word":"e","start":31.64,"end":32.14,"confidence":0.9980469,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.009748980402946472},{"word":"yep","start":37.64,"end":37.88,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.014487117528915404},{"word":"that's","start":37.88,"end":38.2,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.036368101835250854},{"word":"it","start":38.2,"end":38.7,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.039062753319740295},{"word":"yep","start":45.745,"end":46.245,"confidence":0.9108887,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.053116314113140106},{"word":"yeah","start":53.024998,"end":53.524998,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0054262797348201275},{"word":"like","start":54.864998,"end":55.364998,"confidence":0.73583984,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.016982439905405045},{"word":"probably","start":55.745,"end":56.144997,"confidence":0.9165039,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.021313907578587532},{"word":"just","start":56.144997,"end":56.385,"confidence":0.91748047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.015964293852448463},{"word":"bank","start":56.385,"end":56.704998,"confidence":0.9970703,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.003878088667988777},{"word":"account","start":56.704998,"end":57.204998,"confidence":0.99658203,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.022872794419527057},{"word":"yep","start":69.08,"end":69.58,"confidence":0.95996094,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.004179572220891714},{"word":"i'll","start":113.7,"end":113.86,"confidence":0.7668457,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02982679381966591},{"word":"show","start":113.86,"end":114.1,"confidence":0.7636719,"punctuated_word":"show","sentiment":"neutral","sentiment_score":-0.03693128377199173},{"word":"you","start":114.1,"end":114.18,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.025195464491844177},{"word":"one","start":114.18,"end":114.34,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.045700009912252426},{"word":"of","start":114.34,"end":114.42,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03267758712172508},{"word":"the","start":114.42,"end":114.579994,"confidence":0.6503906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029769767075777057},{"word":"emails","start":114.579994,"end":115.079994,"confidence":0.9819336,"punctuated_word":"emails.","sentiment":"neutral","sentiment_score":-0.032081879675388336},{"word":"everything","start":124.42,"end":124.899994,"confidence":0.99902344,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":-0.14828044176101685},{"word":"is","start":124.899994,"end":125.06,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15649932622909546},{"word":"just","start":125.06,"end":125.299995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13566724956035614},{"word":"a","start":125.299995,"end":125.46,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16869470477104187},{"word":"comma","start":125.46,"end":125.96,"confidence":0.99316406,"punctuated_word":"comma.","sentiment":"neutral","sentiment_score":-0.16604089736938477},{"word":"there's","start":126.625,"end":126.865,"confidence":0.9995117,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.18058113753795624},{"word":"no","start":126.865,"end":127.185,"confidence":0.9951172,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.20564846694469452},{"word":"full","start":127.185,"end":127.505,"confidence":0.98828125,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.20550085604190824},{"word":"stops","start":127.505,"end":127.905,"confidence":0.8654785,"punctuated_word":"stops.","sentiment":"neutral","sentiment_score":-0.1876627206802368},{"word":"there's","start":127.905,"end":128.225,"confidence":0.9980469,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.14349329471588135},{"word":"no","start":128.225,"end":128.705,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.11604881286621094},{"word":"okay","start":129.345,"end":129.665,"confidence":0.67089844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08238615095615387},{"word":"it","start":129.665,"end":129.825,"confidence":0.39575195,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.08635012060403824},{"word":"is","start":129.825,"end":130.065,"confidence":0.7687988,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.08658609539270401},{"word":"it's","start":130.065,"end":130.225,"confidence":0.98999023,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.16256371140480042},{"word":"not","start":130.225,"end":130.385,"confidence":0.9580078,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1951845735311508},{"word":"an","start":130.385,"end":130.545,"confidence":0.29003906,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.17270532250404358},{"word":"automatic","start":130.545,"end":131.045,"confidence":0.6208496,"punctuated_word":"automatic.","sentiment":"neutral","sentiment_score":-0.14712250232696533},{"word":"comma","start":132.545,"end":132.785,"confidence":0.9506836,"punctuated_word":"Comma","sentiment":"neutral","sentiment_score":-0.10730314254760742},{"word":"there","start":132.785,"end":133.265,"confidence":0.59472656,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.1051870584487915},{"word":"comma","start":133.265,"end":133.58499,"confidence":1.0,"punctuated_word":"comma","sentiment":"neutral","sentiment_score":-0.09923814237117767},{"word":"there","start":133.58499,"end":134.08499,"confidence":0.99560547,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.1065065860748291},{"word":"comma","start":134.305,"end":134.625,"confidence":0.99902344,"punctuated_word":"comma","sentiment":"neutral","sentiment_score":-0.1204921305179596},{"word":"there","start":134.625,"end":135.125,"confidence":0.986084,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.1577543467283249},{"word":"there's","start":135.425,"end":135.745,"confidence":0.87231445,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.2071097791194916},{"word":"just","start":135.745,"end":135.905,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1933380961418152},{"word":"commas","start":135.905,"end":136.305,"confidence":0.9926758,"punctuated_word":"commas","sentiment":"neutral","sentiment_score":-0.16301961243152618},{"word":"everywhere","start":136.305,"end":136.805,"confidence":0.99658203,"punctuated_word":"everywhere.","sentiment":"neutral","sentiment_score":-0.20075377821922305},{"word":"like","start":139.13,"end":139.29001,"confidence":0.6954346,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.1530849039554596},{"word":"there's","start":139.29001,"end":139.61,"confidence":0.9921875,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.15696541965007782},{"word":"not","start":139.61,"end":139.85,"confidence":0.82958984,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14322689175605774},{"word":"a","start":139.85,"end":140.01,"confidence":0.62402344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11729049682617188},{"word":"end","start":140.01,"end":140.33,"confidence":0.8095703,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.1025339663028717},{"word":"of","start":140.33,"end":140.49,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11303285509347916},{"word":"a","start":140.49,"end":140.65001,"confidence":0.7285156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11743177473545074},{"word":"sentence","start":140.65001,"end":141.13,"confidence":0.8947754,"punctuated_word":"sentence.","sentiment":"neutral","sentiment_score":-0.12106838822364809},{"word":"there's","start":141.13,"end":141.45,"confidence":0.8491211,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.12884372472763062},{"word":"all","start":141.45,"end":141.61,"confidence":0.89453125,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.0717882364988327},{"word":"these","start":141.61,"end":141.85,"confidence":0.50146484,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.06168349087238312},{"word":"commas","start":141.85,"end":142.35,"confidence":0.9685872,"punctuated_word":"commas.","sentiment":"neutral","sentiment_score":-0.08426456153392792},{"word":"can","start":145.05,"end":145.20999,"confidence":0.9291992,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0064607299864292145},{"word":"i","start":145.20999,"end":145.37,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006850823760032654},{"word":"have","start":145.37,"end":145.48999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.003213275223970413},{"word":"a","start":145.48999,"end":145.61,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.001790245994925499},{"word":"look","start":145.61,"end":145.85,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.006607666611671448},{"word":"at","start":145.85,"end":145.93001,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.013290315866470335},{"word":"the","start":145.93001,"end":146.09,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007142171263694763},{"word":"email","start":146.09,"end":146.41,"confidence":0.90771484,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0247928649187088},{"word":"they","start":146.41,"end":146.57,"confidence":0.8828125,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.009488821029663086},{"word":"sent","start":146.57,"end":146.89,"confidence":0.7998047,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.01572796329855919},{"word":"me","start":146.89,"end":147.13,"confidence":0.8076172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02180904895067215},{"word":"so","start":147.13,"end":147.29001,"confidence":0.73339844,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.022666875272989273},{"word":"we","start":147.29001,"end":147.37,"confidence":0.76660156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03245196118950844},{"word":"can","start":147.37,"end":147.61,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.012210994958877563},{"word":"see","start":147.61,"end":147.77,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.011601164937019348},{"word":"what","start":147.77,"end":147.93001,"confidence":0.9248047,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.021994195878505707},{"word":"other","start":147.93001,"end":148.17,"confidence":0.96972656,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.019825313240289688},{"word":"ones","start":148.17,"end":148.41,"confidence":0.9873047,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":0.025309037417173386},{"word":"there","start":148.41,"end":148.57,"confidence":0.7495117,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.013007938861846924},{"word":"are","start":148.57,"end":149.07,"confidence":0.88256836,"punctuated_word":"are?","sentiment":"neutral","sentiment_score":0.0012689605355262756},{"word":"on","start":153.555,"end":154.055,"confidence":0.45251465,"punctuated_word":"On?","sentiment":"neutral","sentiment_score":-0.003119588363915682},{"word":"second","start":158.515,"end":158.83499,"confidence":0.16577148,"punctuated_word":"Second","sentiment":"neutral","sentiment_score":0.0012789219617843628},{"word":"of","start":158.83499,"end":159.075,"confidence":0.98535156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0005291728302836418},{"word":"feb","start":159.075,"end":159.575,"confidence":0.9042969,"punctuated_word":"Feb.","sentiment":"neutral","sentiment_score":0.008403372950851917},{"word":"thank","start":192.51999,"end":193.01999,"confidence":0.67578125,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2920601963996887},{"word":"you","start":194.44,"end":194.94,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14334243535995483},{"word":"on","start":232.51,"end":232.83,"confidence":0.9277344,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.07969924062490463},{"word":"my","start":232.83,"end":233.33,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.09146268665790558},{"word":"phone","start":233.87,"end":234.26999,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0911565199494362},{"word":"here","start":234.26999,"end":234.59,"confidence":0.7788086,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.07061858475208282},{"word":"on","start":234.59,"end":234.75,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07543207705020905},{"word":"my","start":234.75,"end":234.98999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08934150636196136},{"word":"login","start":234.98999,"end":235.48999,"confidence":0.92749023,"punctuated_word":"login,","sentiment":"neutral","sentiment_score":-0.06273502111434937},{"word":"i've","start":236.205,"end":236.705,"confidence":0.9980469,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.05794574320316315},{"word":"got","start":237.165,"end":237.485,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.105470709502697},{"word":"here","start":237.485,"end":237.805,"confidence":0.9667969,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.12303458899259569},{"word":"one","start":237.805,"end":238.125,"confidence":0.6748047,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.10121149569749832},{"word":"time","start":238.125,"end":238.525,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.09857386350631714},{"word":"invoice","start":238.525,"end":239.00499,"confidence":0.9970703,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.11840619891881944},{"word":"paid","start":239.00499,"end":239.325,"confidence":0.85009766,"punctuated_word":"paid,","sentiment":"neutral","sentiment_score":-0.1205749362707138},{"word":"and","start":239.325,"end":239.485,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12552034854888916},{"word":"then","start":239.485,"end":239.64499,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.12714152038097382},{"word":"i've","start":239.64499,"end":239.885,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.146759495139122},{"word":"got","start":239.885,"end":240.045,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.16546155512332916},{"word":"one","start":240.045,"end":240.285,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1676967293024063},{"word":"above","start":240.285,"end":240.605,"confidence":0.9970703,"punctuated_word":"above","sentiment":"neutral","sentiment_score":-0.1371258795261383},{"word":"it","start":240.605,"end":240.925,"confidence":0.97802734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2015923261642456},{"word":"that","start":240.925,"end":241.165,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1811160147190094},{"word":"says","start":241.165,"end":241.665,"confidence":0.8779297,"punctuated_word":"says,","sentiment":"neutral","sentiment_score":-0.1389773190021515},{"word":"like","start":243.165,"end":243.485,"confidence":0.9682617,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13085594773292542},{"word":"that","start":243.485,"end":243.985,"confidence":0.8720703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16857118904590607},{"word":"this","start":244.44499,"end":244.845,"confidence":0.9589844,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19977203011512756},{"word":"amount","start":244.845,"end":245.165,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.21364283561706543},{"word":"is","start":245.165,"end":245.405,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.19387418031692505},{"word":"due","start":245.405,"end":245.72499,"confidence":0.8105469,"punctuated_word":"due,","sentiment":"neutral","sentiment_score":-0.20212280750274655},{"word":"$134.95","start":245.72499,"end":247.405,"confidence":0.9992676,"punctuated_word":"$134.95","sentiment":"neutral","sentiment_score":-0.12930603325366974},{"word":"is","start":247.405,"end":247.64499,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2133568972349167},{"word":"due","start":247.64499,"end":247.98,"confidence":0.767334,"punctuated_word":"due.","sentiment":"neutral","sentiment_score":-0.17876724898815155},{"word":"and","start":248.22,"end":248.45999,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.16317349672317505},{"word":"i","start":248.45999,"end":248.62,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26478955149650574},{"word":"don't","start":248.62,"end":248.86,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1745745837688446},{"word":"know","start":248.86,"end":249.09999,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2241763174533844},{"word":"what","start":249.09999,"end":249.42,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.23839977383613584},{"word":"that","start":249.42,"end":249.65999,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.23947016894817352},{"word":"is","start":249.65999,"end":249.9,"confidence":0.9914551,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.21391017735004425},{"word":"it","start":249.9,"end":249.98,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2373662292957306},{"word":"just","start":249.98,"end":250.22,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21805061399936676},{"word":"came","start":250.22,"end":250.37999,"confidence":1.0,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.21628645062446591},{"word":"up","start":250.37999,"end":250.54,"confidence":0.9951172,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.19232776761054993},{"word":"randomly","start":250.54,"end":251.04,"confidence":0.76782227,"punctuated_word":"randomly,","sentiment":"neutral","sentiment_score":-0.20300203561782837},{"word":"and","start":251.09999,"end":251.26,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16199767589569092},{"word":"it","start":251.26,"end":251.42,"confidence":0.9863281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.19753959774971008},{"word":"also","start":251.42,"end":251.73999,"confidence":0.98828125,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.15329211950302124},{"word":"says","start":251.73999,"end":251.98,"confidence":0.99609375,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.15834754705429077},{"word":"$134.95","start":251.98,"end":253.65999,"confidence":0.99726564,"punctuated_word":"$134.95","sentiment":"neutral","sentiment_score":-0.15137223899364471},{"word":"overpaid","start":253.65999,"end":254.15999,"confidence":0.99039716,"punctuated_word":"overpaid.","sentiment":"neutral","sentiment_score":-0.1806882321834564},{"word":"0427712853","start":264.115,"end":268.055,"confidence":0.95532227,"punctuated_word":"0427712853.","sentiment":"neutral","sentiment_score":0.0005276557058095932},{"word":"yeah","start":287.31003,"end":287.81003,"confidence":0.79907227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00781841017305851},{"word":"okay","start":322.38,"end":322.88,"confidence":0.9863281,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07148381322622299},{"word":"alright","start":323.555,"end":323.955,"confidence":0.9794922,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1979334056377411},{"word":"thank","start":323.955,"end":324.115,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.34581562876701355},{"word":"you","start":324.115,"end":324.35498,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3914341628551483},{"word":"so","start":324.35498,"end":324.59497,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4213014245033264},{"word":"much","start":324.59497,"end":325.09497,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.32120078802108765},{"word":"yep","start":333.07498,"end":333.57498,"confidence":0.951416,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.07770979404449463},{"word":"that's","start":335.47498,"end":335.715,"confidence":0.9941406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.031405143439769745},{"word":"alright","start":335.715,"end":336.115,"confidence":0.9970703,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.09585654735565186},{"word":"thank","start":336.115,"end":336.35498,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.34931132197380066},{"word":"you","start":336.35498,"end":336.51498,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4242393374443054},{"word":"so","start":336.51498,"end":336.675,"confidence":0.9980469,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4377497732639313},{"word":"much","start":336.675,"end":337.175,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.2791985869407654},{"word":"thank","start":340.01492,"end":340.33493,"confidence":0.9716797,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4259064495563507},{"word":"you","start":340.33493,"end":340.83493,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.283254474401474},{"word":"bye","start":340.89493,"end":341.39493,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12426814436912537}],"paragraphs":{"transcript":"\nCan I be able to change it? I've just been trying to set up the the payments to just come directly out of my account, but it's you just I can't access it on the website. It just says that it's like the page won't open. Jade, j a y d e. Yep.\n\nThat's it. Yep. Yeah. Like, probably just bank account. Yep.\n\nI'll show you one of the emails. Everything is just a comma. There's no full stops. There's no Okay. It is.\n\nIt's not an automatic. Comma there, comma there, comma there. There's just commas everywhere. Like, there's not a end of a sentence. There's all these commas.\n\nCan I have a look at the email they sent me so we can see what other ones there are? On? Second of Feb. Thank you. On my phone here, on my login, I've got here one time invoice paid, and then I've got one above it that says, like, that this amount is due, $134.95 is due.\n\nAnd I don't know what that is. It just came up randomly, and it also says $134.95 overpaid. 0427712853. Yeah. Okay.\n\nAlright. Thank you so much. Yep. That's alright. Thank you so much.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Can I be able to change it?","start":0.16,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.12308533409876483},{"text":"I've just been trying to set up the the payments to just come directly out of my account, but it's you just I can't access it on the website.","start":6.48,"end":16.795,"sentiment":"neutral","sentiment_score":-0.15619114889153118},{"text":"It just says that it's like the page won't open.","start":16.795,"end":19.135,"sentiment":"negative","sentiment_score":-0.41696454882621764},{"text":"Jade, j a y d e.","start":29.72,"end":32.14,"sentiment":"neutral","sentiment_score":0.008099395393704375},{"text":"Yep.","start":37.64,"end":37.88,"sentiment":"neutral","sentiment_score":0.014487117528915404}],"sentiment":"neutral","sentiment_score":-0.14668882976479405,"num_words":53,"start":0.16,"end":37.88},{"sentences":[{"text":"That's it.","start":37.88,"end":38.7,"sentiment":"neutral","sentiment_score":0.037715427577495575},{"text":"Yep.","start":45.745,"end":46.245,"sentiment":"neutral","sentiment_score":0.053116314113140106},{"text":"Yeah.","start":53.024998,"end":53.524998,"sentiment":"neutral","sentiment_score":0.0054262797348201275},{"text":"Like, probably just bank account.","start":54.864998,"end":57.204998,"sentiment":"neutral","sentiment_score":-0.016202304884791373},{"text":"Yep.","start":69.08,"end":69.58,"sentiment":"neutral","sentiment_score":0.004179572220891714}],"sentiment":"neutral","sentiment_score":0.005714149679988623,"num_words":10,"start":37.88,"end":69.58},{"sentences":[{"text":"I'll show you one of the emails.","start":113.7,"end":115.079994,"sentiment":"neutral","sentiment_score":-0.03316896940980639},{"text":"Everything is just a comma.","start":124.42,"end":125.96,"sentiment":"neutral","sentiment_score":-0.15503652393817902},{"text":"There's no full stops.","start":126.625,"end":127.905,"sentiment":"neutral","sentiment_score":-0.19484829530119896},{"text":"There's no Okay.","start":127.905,"end":129.665,"sentiment":"neutral","sentiment_score":-0.11397608617941539},{"text":"It is.","start":129.665,"end":130.065,"sentiment":"neutral","sentiment_score":-0.08646810799837112}],"sentiment":"neutral","sentiment_score":-0.10960109815711067,"num_words":21,"start":113.7,"end":130.065},{"sentences":[{"text":"It's not an automatic.","start":130.065,"end":131.045,"sentiment":"neutral","sentiment_score":-0.16939402744174004},{"text":"Comma there, comma there, comma there.","start":132.545,"end":135.125,"sentiment":"neutral","sentiment_score":-0.11608023444811504},{"text":"There's just commas everywhere.","start":135.425,"end":136.805,"sentiment":"neutral","sentiment_score":-0.191055316478014},{"text":"Like, there's not a end of a sentence.","start":139.13,"end":141.13,"sentiment":"neutral","sentiment_score":-0.1280793370679021},{"text":"There's all these commas.","start":141.13,"end":142.35,"sentiment":"neutral","sentiment_score":-0.08664500340819359}],"sentiment":"neutral","sentiment_score":-0.13498051894398835,"num_words":26,"start":130.065,"end":142.35},{"sentences":[{"text":"Can I have a look at the email they sent me so we can see what other ones there are?","start":145.05,"end":149.07,"sentiment":"neutral","sentiment_score":0.00871796878054738},{"text":"On?","start":153.555,"end":154.055,"sentiment":"neutral","sentiment_score":-0.003119588363915682},{"text":"Second of Feb.","start":158.515,"end":159.575,"sentiment":"neutral","sentiment_score":0.003051040694117546},{"text":"Thank you.","start":192.51999,"end":194.94,"sentiment":"neutral","sentiment_score":0.21770131587982178},{"text":"On my phone here, on my login, I've got here one time invoice paid, and then I've got one above it that says, like, that this amount is due, $134.95 is due.","start":232.51,"end":247.98,"sentiment":"neutral","sentiment_score":-0.13460386032238603}],"sentiment":"neutral","sentiment_score":-0.06364703429702284,"num_words":58,"start":145.05,"end":247.98},{"sentences":[{"text":"And I don't know what that is.","start":248.22,"end":249.9,"sentiment":"neutral","sentiment_score":-0.2169277242251805},{"text":"It just came up randomly, and it also says $134.95 overpaid.","start":249.9,"end":254.15999,"sentiment":"neutral","sentiment_score":-0.1882064098661596},{"text":"0427712853.","start":264.115,"end":268.055,"sentiment":"neutral","sentiment_score":0.0005276557058095932},{"text":"Yeah.","start":287.31003,"end":287.81003,"sentiment":"neutral","sentiment_score":0.00781841017305851},{"text":"Okay.","start":322.38,"end":322.88,"sentiment":"neutral","sentiment_score":0.07148381322622299}],"sentiment":"neutral","sentiment_score":-0.1670921285237585,"num_words":21,"start":248.22,"end":322.88},{"sentences":[{"text":"Alright.","start":323.555,"end":323.955,"sentiment":"neutral","sentiment_score":0.1979334056377411},{"text":"Thank you so much.","start":323.955,"end":325.09497,"sentiment":"positive","sentiment_score":0.369938001036644},{"text":"Yep.","start":333.07498,"end":333.57498,"sentiment":"neutral","sentiment_score":-0.07770979404449463},{"text":"That's alright.","start":335.47498,"end":336.115,"sentiment":"neutral","sentiment_score":0.032225701957941055},{"text":"Thank you so much.","start":336.115,"end":337.175,"sentiment":"positive","sentiment_score":0.3726247549057007}],"sentiment":"neutral","sentiment_score":0.2629105032732089,"num_words":12,"start":323.555,"end":337.175},{"sentences":[{"text":"Thank you.","start":340.01492,"end":340.83493,"sentiment":"positive","sentiment_score":0.35458046197891235},{"text":"Bye.","start":340.89493,"end":341.39493,"sentiment":"neutral","sentiment_score":0.12426814436912537}],"sentiment":"neutral","sentiment_score":0.2778096894423167,"num_words":3,"start":340.01492,"end":341.39493}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Can I be able to change\n\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account.\n\nChannel 1: it?\n\nChannel 0: How may I help you today?\n\nChannel 1: I've just been trying to set up the the payments to just come directly out of my account, but it's you just I can't access it on the website. It just says that it's like the page won't open.\n\nChannel 0: Oh, I'm so sorry to hear about that. But let me just pull out your account here. What is your full name and your phone number?\n\nChannel 1: Jade, j a y d e.\n\nChannel 0: Jade Champion?\n\nChannel 1: Yep. That's it.\n\nChannel 0: Hi. Nice to have you on the line. Let me just go ahead and take a look on my end. Okay? Just bear with me, please.\n\nChannel 1: Yep.\n\nChannel 0: You're trying to set up an automatic payment using your card or your bank\n\nChannel 1: Yeah.\n\nChannel 0: account? Your card.\n\nChannel 1: Like,\n\nChannel 0: Okay.\n\nChannel 1: probably just bank account.\n\nChannel 0: Bank account. Okay. Thank you. Because we heard some issues in reference with this, but let me try it on my end. Okay?\n\nJust bear with me.\n\nChannel 1: Yep. I'll show you one of the emails. Everything is just a comma. There's no full stops. There's no Okay.\n\nIt is. It's not an automatic. Comma there, comma there, comma there. There's just commas everywhere. Like, there's not a end of a sentence.\n\nThere's all these commas. Can I have a look at the email they sent me so we can see what other ones there are? On? Second of Feb.\n\nChannel 0: Thank you so much for patiently waiting on the\n\nChannel 1: Thank\n\nChannel 0: line, Jade.\n\nChannel 1: you.\n\nChannel 0: Alright. Unfortunately, it's the same error on my end. And as per our team, they are still closely resolving this issue with our back end. Anyway, once it's available again, we will notify you. And I could see in here that you didn't have any outstanding balance.\n\nYour next invoice will be next month. So I'm sure before next month, this issue will be resolved because they are already addressing this issue together with back end to fix it.\n\nChannel 1: On my phone here, on my login, I've\n\nChannel 0: Mhmm.\n\nChannel 1: got here one time invoice paid, and then I've got one above it that says, like, that this amount is due, $134.95 is due. And I don't know what that is. It just came up randomly, and it also says $134.95 overpaid.\n\nChannel 0: Okay. But just to make sure I'm looking on the right account, what is your phone number associated with your card?\n\nChannel 1: 0427712853.\n\nChannel 0: Okay. Thank you so much. Let me just open your invoice. Oh, this included you are if you are on the dashboard, you will see $1.34 90 fade 95¢. Overpaid.\n\nRight?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. But if you will go to your, finances documents, it shows there that it's already been paid. So the upfront payment you made from that one time invoice already covered your thirty days service. Reason why, your next invoice will be just next month, April 1. So you don't have any outstanding invoice, and you don't have any overpaid amount.\n\nChannel 1: Okay. Alright. Thank you so much.\n\nChannel 0: You're welcome, Jade. We'll notify you once this setup for the direct debit will be available. Okay? I do\n\nChannel 1: Yep.\n\nChannel 0: apologize for that inconvenience.\n\nChannel 1: That's alright.\n\nChannel 0: Alright.\n\nChannel 1: Thank you so much.\n\nChannel 0: You're welcome. Thank you, Jade. Have a good one.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Can I be able to change","start":0.16,"end":1.14,"sentiment":"neutral","sentiment_score":0.039041644893586636}],"sentiment":"neutral","sentiment_score":0.039041644893586636,"channel":1,"num_words":6,"start":0.16,"end":1.14},{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.2517048418521881},{"text":"Good afternoon.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.4947672486305237},{"text":"Thank you so much for calling your account.","start":2.0,"end":4.26,"sentiment":"positive","sentiment_score":0.7537045702338219}],"sentiment":"positive","sentiment_score":0.6609887182712555,"channel":0,"num_words":11,"start":0.96,"end":4.26},{"sentences":[{"text":"it?","start":4.3199997,"end":4.8199997,"sentiment":"positive","sentiment_score":0.627347469329834}],"sentiment":"positive","sentiment_score":0.627347469329834,"channel":1,"num_words":1,"start":4.3199997,"end":4.8199997},{"sentences":[{"text":"How may I help you today?","start":4.3199997,"end":5.7,"sentiment":"positive","sentiment_score":0.5263527929782867}],"sentiment":"positive","sentiment_score":0.5263527929782867,"channel":0,"num_words":6,"start":4.3199997,"end":5.7},{"sentences":[{"text":"I've just been trying to set up the the payments to just come directly out of my account, but it's you just I can't access it on the website.","start":6.48,"end":16.795,"sentiment":"neutral","sentiment_score":-0.15619114889153118},{"text":"It just says that it's like the page won't open.","start":16.795,"end":19.135,"sentiment":"negative","sentiment_score":-0.41696454882621764}],"sentiment":"neutral","sentiment_score":-0.22305612323375848,"channel":1,"num_words":39,"start":6.48,"end":19.135},{"sentences":[{"text":"Oh, I'm so sorry to hear about that.","start":20.335,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.20704531110823154},{"text":"But let me just pull out your account here.","start":22.494999,"end":25.635,"sentiment":"neutral","sentiment_score":-0.01768199188841714},{"text":"What is your full name and your phone number?","start":25.695,"end":28.435,"sentiment":"neutral","sentiment_score":0.009455749558077918}],"sentiment":"neutral","sentiment_score":-0.06655379499380405,"channel":0,"num_words":26,"start":20.335,"end":28.435},{"sentences":[{"text":"Jade, j a y d e.","start":29.72,"end":32.14,"sentiment":"neutral","sentiment_score":0.008099395393704375}],"sentiment":"neutral","sentiment_score":0.008099395393704375,"channel":1,"num_words":6,"start":29.72,"end":32.14},{"sentences":[{"text":"Jade Champion?","start":35.64,"end":36.78,"sentiment":"neutral","sentiment_score":0.014547808561474085}],"sentiment":"neutral","sentiment_score":0.014547808561474085,"channel":0,"num_words":2,"start":35.64,"end":36.78},{"sentences":[{"text":"Yep.","start":37.64,"end":37.88,"sentiment":"neutral","sentiment_score":0.014487117528915404},{"text":"That's it.","start":37.88,"end":38.7,"sentiment":"neutral","sentiment_score":0.037715427577495575}],"sentiment":"neutral","sentiment_score":0.029972657561302185,"channel":1,"num_words":3,"start":37.64,"end":38.7},{"sentences":[{"text":"Hi.","start":39.0,"end":39.24,"sentiment":"neutral","sentiment_score":0.29650840163230896},{"text":"Nice to have you on the line.","start":39.24,"end":40.78,"sentiment":"positive","sentiment_score":0.6413377140249524},{"text":"Let me just go ahead and take a look on my end.","start":41.08,"end":43.72,"sentiment":"neutral","sentiment_score":0.3081413209438324},{"text":"Okay?","start":43.72,"end":44.04,"sentiment":"neutral","sentiment_score":0.197733074426651},{"text":"Just bear with me, please.","start":44.04,"end":45.42,"sentiment":"neutral","sentiment_score":0.13243955969810486}],"sentiment":"positive","sentiment_score":0.3593653509250054,"channel":0,"num_words":26,"start":39.0,"end":45.42},{"sentences":[{"text":"Yep.","start":45.745,"end":46.245,"sentiment":"neutral","sentiment_score":0.053116314113140106}],"sentiment":"neutral","sentiment_score":0.053116314113140106,"channel":1,"num_words":1,"start":45.745,"end":46.245},{"sentences":[{"text":"You're trying to set up an automatic payment using your card or your bank","start":46.625,"end":53.265,"sentiment":"neutral","sentiment_score":0.02232105364756925}],"sentiment":"neutral","sentiment_score":0.02232105364756925,"channel":0,"num_words":14,"start":46.625,"end":53.265},{"sentences":[{"text":"Yeah.","start":53.024998,"end":53.524998,"sentiment":"neutral","sentiment_score":0.0054262797348201275}],"sentiment":"neutral","sentiment_score":0.0054262797348201275,"channel":1,"num_words":1,"start":53.024998,"end":53.524998},{"sentences":[{"text":"account?","start":53.265,"end":53.765,"sentiment":"neutral","sentiment_score":-0.0016663549467921257},{"text":"Your card.","start":54.144997,"end":54.864998,"sentiment":"neutral","sentiment_score":-0.008394571486860514}],"sentiment":"neutral","sentiment_score":-0.006151832640171051,"channel":0,"num_words":3,"start":53.265,"end":54.864998},{"sentences":[{"text":"Like,","start":54.864998,"end":55.364998,"sentiment":"neutral","sentiment_score":-0.016982439905405045}],"sentiment":"neutral","sentiment_score":-0.016982439905405045,"channel":1,"num_words":1,"start":54.864998,"end":55.364998},{"sentences":[{"text":"Okay.","start":54.864998,"end":55.364998,"sentiment":"neutral","sentiment_score":-0.010175645351409912}],"sentiment":"neutral","sentiment_score":-0.010175645351409912,"channel":0,"num_words":1,"start":54.864998,"end":55.364998},{"sentences":[{"text":"probably just bank account.","start":55.745,"end":57.204998,"sentiment":"neutral","sentiment_score":-0.016007271129637957}],"sentiment":"neutral","sentiment_score":-0.016007271129637957,"channel":1,"num_words":4,"start":55.745,"end":57.204998},{"sentences":[{"text":"Bank account.","start":57.84,"end":58.579998,"sentiment":"neutral","sentiment_score":-0.009430821519345045},{"text":"Okay.","start":58.64,"end":58.96,"sentiment":"neutral","sentiment_score":0.04062776640057564},{"text":"Thank you.","start":58.96,"end":59.44,"sentiment":"neutral","sentiment_score":0.14776741340756416},{"text":"Because we heard some issues in reference with this, but let me try it on my end.","start":59.44,"end":67.04,"sentiment":"neutral","sentiment_score":-0.032661047051934636},{"text":"Okay?","start":67.04,"end":67.44,"sentiment":"neutral","sentiment_score":-0.01086094044148922}],"sentiment":"neutral","sentiment_score":-0.010817295223798441,"channel":0,"num_words":23,"start":57.84,"end":67.44},{"sentences":[{"text":"Just bear with me.","start":67.44,"end":68.58,"sentiment":"neutral","sentiment_score":-0.016688069328665733}],"sentiment":"neutral","sentiment_score":-0.016688069328665733,"channel":0,"num_words":4,"start":67.44,"end":68.58},{"sentences":[{"text":"Yep.","start":69.08,"end":69.58,"sentiment":"neutral","sentiment_score":0.004179572220891714},{"text":"I'll show you one of the emails.","start":113.7,"end":115.079994,"sentiment":"neutral","sentiment_score":-0.03316896940980639},{"text":"Everything is just a comma.","start":124.42,"end":125.96,"sentiment":"neutral","sentiment_score":-0.15503652393817902},{"text":"There's no full stops.","start":126.625,"end":127.905,"sentiment":"neutral","sentiment_score":-0.19484829530119896},{"text":"There's no Okay.","start":127.905,"end":129.665,"sentiment":"neutral","sentiment_score":-0.11397608617941539}],"sentiment":"neutral","sentiment_score":-0.1062253636540845,"channel":1,"num_words":20,"start":69.08,"end":129.665},{"sentences":[{"text":"It is.","start":129.665,"end":130.065,"sentiment":"neutral","sentiment_score":-0.08646810799837112},{"text":"It's not an automatic.","start":130.065,"end":131.045,"sentiment":"neutral","sentiment_score":-0.16939402744174004},{"text":"Comma there, comma there, comma there.","start":132.545,"end":135.125,"sentiment":"neutral","sentiment_score":-0.11608023444811504},{"text":"There's just commas everywhere.","start":135.425,"end":136.805,"sentiment":"neutral","sentiment_score":-0.191055316478014},{"text":"Like, there's not a end of a sentence.","start":139.13,"end":141.13,"sentiment":"neutral","sentiment_score":-0.1280793370679021}],"sentiment":"neutral","sentiment_score":-0.13899373728781939,"channel":1,"num_words":24,"start":129.665,"end":141.13},{"sentences":[{"text":"There's all these commas.","start":141.13,"end":142.35,"sentiment":"neutral","sentiment_score":-0.08664500340819359},{"text":"Can I have a look at the email they sent me so we can see what other ones there are?","start":145.05,"end":149.07,"sentiment":"neutral","sentiment_score":0.00871796878054738},{"text":"On?","start":153.555,"end":154.055,"sentiment":"neutral","sentiment_score":-0.003119588363915682},{"text":"Second of Feb.","start":158.515,"end":159.575,"sentiment":"neutral","sentiment_score":0.003051040694117546}],"sentiment":"neutral","sentiment_score":-0.005935253725121064,"channel":1,"num_words":28,"start":141.13,"end":159.575},{"sentences":[{"text":"Thank you so much for patiently waiting on the","start":190.225,"end":192.545,"sentiment":"positive","sentiment_score":0.4418225950664944}],"sentiment":"positive","sentiment_score":0.4418225950664944,"channel":0,"num_words":9,"start":190.225,"end":192.545},{"sentences":[{"text":"Thank","start":192.51999,"end":193.01999,"sentiment":"neutral","sentiment_score":0.2920601963996887}],"sentiment":"neutral","sentiment_score":0.2920601963996887,"channel":1,"num_words":1,"start":192.51999,"end":193.01999},{"sentences":[{"text":"line, Jade.","start":192.545,"end":193.285,"sentiment":"positive","sentiment_score":0.45858034491539}],"sentiment":"positive","sentiment_score":0.45858034491539,"channel":0,"num_words":2,"start":192.545,"end":193.285},{"sentences":[{"text":"you.","start":194.44,"end":194.94,"sentiment":"neutral","sentiment_score":0.14334243535995483}],"sentiment":"neutral","sentiment_score":0.14334243535995483,"channel":1,"num_words":1,"start":194.44,"end":194.94},{"sentences":[{"text":"Alright.","start":194.94499,"end":195.425,"sentiment":"neutral","sentiment_score":-0.2313789129257202},{"text":"Unfortunately, it's the same error on my end.","start":195.425,"end":198.405,"sentiment":"negative","sentiment_score":-0.45302033238112926},{"text":"And as per our team, they are still closely resolving this issue with our back end.","start":198.625,"end":207.82,"sentiment":"neutral","sentiment_score":-0.15095448028296232},{"text":"Anyway, once it's available again, we will notify you.","start":208.52,"end":211.88,"sentiment":"neutral","sentiment_score":0.009387263536660207},{"text":"And I could see in here that you didn't have any outstanding balance.","start":211.88,"end":216.06,"sentiment":"neutral","sentiment_score":-0.10486835929063651}],"sentiment":"neutral","sentiment_score":-0.16063013947766988,"channel":0,"num_words":47,"start":194.94499,"end":216.06},{"sentences":[{"text":"Your next invoice will be next month.","start":217.025,"end":219.605,"sentiment":"neutral","sentiment_score":-0.0694924710052354},{"text":"So I'm sure before next month, this issue will be resolved because they are already addressing this issue together with back end to fix it.","start":220.14499,"end":231.89,"sentiment":"neutral","sentiment_score":-0.08420449711382388}],"sentiment":"neutral","sentiment_score":-0.08098624140257016,"channel":0,"num_words":32,"start":217.025,"end":231.89},{"sentences":[{"text":"On my phone here, on my login, I've","start":232.51,"end":236.705,"sentiment":"neutral","sentiment_score":-0.07729892246425152}],"sentiment":"neutral","sentiment_score":-0.07729892246425152,"channel":1,"num_words":8,"start":232.51,"end":236.705},{"sentences":[{"text":"Mhmm.","start":236.43,"end":236.93,"sentiment":"neutral","sentiment_score":-0.054895903915166855}],"sentiment":"neutral","sentiment_score":-0.054895903915166855,"channel":0,"num_words":1,"start":236.43,"end":236.93},{"sentences":[{"text":"got here one time invoice paid, and then I've got one above it that says, like, that this amount is due, $134.95 is due.","start":237.165,"end":247.98,"sentiment":"neutral","sentiment_score":-0.15370550627509752},{"text":"And I don't know what that is.","start":248.22,"end":249.9,"sentiment":"neutral","sentiment_score":-0.2169277242251805},{"text":"It just came up randomly, and it also says $134.95 overpaid.","start":249.9,"end":254.15999,"sentiment":"neutral","sentiment_score":-0.1882064098661596}],"sentiment":"neutral","sentiment_score":-0.1732784935406276,"channel":1,"num_words":42,"start":237.165,"end":254.15999},{"sentences":[{"text":"Okay.","start":256.47,"end":256.97,"sentiment":"neutral","sentiment_score":-0.021455839276313785},{"text":"But just to make sure I'm looking on the right account, what is your phone number associated with your card?","start":257.03,"end":263.37,"sentiment":"neutral","sentiment_score":-0.01411856864579022}],"sentiment":"neutral","sentiment_score":-0.014467962485338961,"channel":0,"num_words":21,"start":256.47,"end":263.37},{"sentences":[{"text":"0427712853.","start":264.115,"end":268.055,"sentiment":"neutral","sentiment_score":0.0005276557058095932}],"sentiment":"neutral","sentiment_score":0.0005276557058095932,"channel":1,"num_words":1,"start":264.115,"end":268.055},{"sentences":[{"text":"Okay.","start":268.55002,"end":269.05002,"sentiment":"neutral","sentiment_score":0.04151378199458122},{"text":"Thank you so much.","start":269.11002,"end":270.33002,"sentiment":"neutral","sentiment_score":0.2859281226992607},{"text":"Let me just open your invoice.","start":271.755,"end":274.17502,"sentiment":"neutral","sentiment_score":0.10508330849309762},{"text":"Oh, this included you are if you are on the dashboard, you will see $1.34 90 fade 95¢.","start":275.11502,"end":285.435,"sentiment":"neutral","sentiment_score":0.024865377776543882},{"text":"Overpaid.","start":285.435,"end":285.935,"sentiment":"neutral","sentiment_score":-0.017692191526293755}],"sentiment":"neutral","sentiment_score":0.07657742601466076,"channel":0,"num_words":30,"start":268.55002,"end":285.935},{"sentences":[{"text":"Right?","start":286.075,"end":286.575,"sentiment":"neutral","sentiment_score":-0.001766730099916458}],"sentiment":"neutral","sentiment_score":-0.001766730099916458,"channel":0,"num_words":1,"start":286.075,"end":286.575},{"sentences":[{"text":"Yeah.","start":287.31003,"end":287.81003,"sentiment":"neutral","sentiment_score":0.00781841017305851}],"sentiment":"neutral","sentiment_score":0.00781841017305851,"channel":1,"num_words":1,"start":287.31003,"end":287.81003},{"sentences":[{"text":"Okay.","start":288.5,"end":289.0,"sentiment":"neutral","sentiment_score":-0.0019088611006736755},{"text":"But if you will go to your, finances documents, it shows there that it's already been paid.","start":289.3,"end":298.28,"sentiment":"neutral","sentiment_score":-0.041364802595447094},{"text":"So the upfront payment you made from that one time invoice already covered your thirty days service.","start":298.74,"end":307.395,"sentiment":"neutral","sentiment_score":-0.061013208811773974},{"text":"Reason why, your next invoice will be just next month, April 1.","start":307.935,"end":314.91498,"sentiment":"neutral","sentiment_score":-0.052322471203903355},{"text":"So you don't have any outstanding invoice, and you don't have any overpaid amount.","start":315.50998,"end":321.37,"sentiment":"neutral","sentiment_score":-0.14505999668368272}],"sentiment":"neutral","sentiment_score":-0.07214827316462016,"channel":0,"num_words":61,"start":288.5,"end":321.37},{"sentences":[{"text":"Okay.","start":322.38,"end":322.88,"sentiment":"neutral","sentiment_score":0.07148381322622299},{"text":"Alright.","start":323.555,"end":323.955,"sentiment":"neutral","sentiment_score":0.1979334056377411},{"text":"Thank you so much.","start":323.955,"end":325.09497,"sentiment":"positive","sentiment_score":0.369938001036644}],"sentiment":"neutral","sentiment_score":0.29152820383509,"channel":1,"num_words":6,"start":322.38,"end":325.09497},{"sentences":[{"text":"You're welcome, Jade.","start":325.43,"end":326.55,"sentiment":"neutral","sentiment_score":0.3156920870145162},{"text":"We'll notify you once this setup for the direct debit will be available.","start":326.55,"end":331.92502,"sentiment":"neutral","sentiment_score":0.18303754581854895},{"text":"Okay?","start":332.065,"end":332.565,"sentiment":"neutral","sentiment_score":0.06090259179472923},{"text":"I do","start":332.785,"end":333.265,"sentiment":"neutral","sentiment_score":0.025354426354169846}],"sentiment":"neutral","sentiment_score":0.18095662111514493,"channel":0,"num_words":19,"start":325.43,"end":333.265},{"sentences":[{"text":"Yep.","start":333.07498,"end":333.57498,"sentiment":"neutral","sentiment_score":-0.07770979404449463}],"sentiment":"neutral","sentiment_score":-0.07770979404449463,"channel":1,"num_words":1,"start":333.07498,"end":333.57498},{"sentences":[{"text":"apologize for that inconvenience.","start":333.265,"end":334.725,"sentiment":"neutral","sentiment_score":-0.1905076466500759}],"sentiment":"neutral","sentiment_score":-0.1905076466500759,"channel":0,"num_words":4,"start":333.265,"end":334.725},{"sentences":[{"text":"That's alright.","start":335.47498,"end":336.115,"sentiment":"neutral","sentiment_score":0.032225701957941055}],"sentiment":"neutral","sentiment_score":0.032225701957941055,"channel":1,"num_words":2,"start":335.47498,"end":336.115},{"sentences":[{"text":"Alright.","start":335.98502,"end":336.48502,"sentiment":"neutral","sentiment_score":0.2383185476064682}],"sentiment":"neutral","sentiment_score":0.2383185476064682,"channel":0,"num_words":1,"start":335.98502,"end":336.48502},{"sentences":[{"text":"Thank you so much.","start":336.115,"end":337.175,"sentiment":"positive","sentiment_score":0.3726247549057007}],"sentiment":"positive","sentiment_score":0.3726247549057007,"channel":1,"num_words":4,"start":336.115,"end":337.175},{"sentences":[{"text":"You're welcome.","start":337.505,"end":338.325,"sentiment":"positive","sentiment_score":0.388605460524559},{"text":"Thank you, Jade.","start":338.46503,"end":339.345,"sentiment":"positive","sentiment_score":0.5096555749575297},{"text":"Have a good one.","start":339.345,"end":340.405,"sentiment":"positive","sentiment_score":0.5311285182833672}],"sentiment":"positive","sentiment_score":0.49229907989501953,"channel":0,"num_words":9,"start":337.505,"end":340.405},{"sentences":[{"text":"Thank you.","start":340.01492,"end":340.83493,"sentiment":"positive","sentiment_score":0.35458046197891235},{"text":"Bye.","start":340.89493,"end":341.39493,"sentiment":"neutral","sentiment_score":0.12426814436912537}],"sentiment":"neutral","sentiment_score":0.2778096894423167,"channel":1,"num_words":3,"start":340.01492,"end":341.39493},{"sentences":[{"text":"You're welcome.","start":341.185,"end":341.92502,"sentiment":"positive","sentiment_score":0.7465681731700897},{"text":"Bye.","start":342.065,"end":342.565,"sentiment":"neutral","sentiment_score":-0.07990521192550659}],"sentiment":"positive","sentiment_score":0.47107704480489093,"channel":0,"num_words":3,"start":341.185,"end":342.565}]},"summary":{"result":"success","short":"The customer called about a problem with setting up automatic payments on their account. The agent pulled up the account and discovered that the payment was not working, and that the customer's next invoice would be due soon. The agent assured the customer that their next invoice would be for April 1 and that they would notify them once the payment setup was available."},"intents":{"segments":[{"text":"I've just been trying to set up the the payments to just come directly out of my account, but it's you just I can't access it on the website. It just says that it's like the page won't open.","start_word":24,"end_word":62,"intents":[{"intent":"Set up payments","confidence_score":0.15351884},{"intent":"Access website","confidence_score":0.3127808}]},{"text":"But let me just pull out your account here. What is your full name and your phone number?","start_word":71,"end_word":88,"intents":[{"intent":"Pull out account","confidence_score":0.2646326}]},{"text":"You're trying to set up an automatic payment using your card or your bank Yeah. account?","start_word":127,"end_word":142,"intents":[{"intent":"Set up automatic payment","confidence_score":0.059104905}]},{"text":"Can I have a look at the email they sent me so we can see what other ones there are? On?","start_word":226,"end_word":246,"intents":[{"intent":"View email","confidence_score":0.009434579}]},{"text":"And I could see in here that you didn't have any outstanding balance.","start_word":297,"end_word":309,"intents":[{"intent":"Notify about outstanding balance","confidence_score":0.027479805}]}]},"sentiments":{"segments":[{"text":"Can I be able to change Hi.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.084918312728405},{"text":"Good afternoon. Thank you so much for calling your account. How it? may I help you today?","start_word":7,"end_word":23,"sentiment":"positive","sentiment_score":0.6246337294578552},{"text":"I've just been trying to set up the the payments to just come directly out of my account, but it's you just I can't access it on the website.","start_word":24,"end_word":52,"sentiment":"neutral","sentiment_score":-0.16952481865882874},{"text":"It just says that it's like the page won't open.","start_word":53,"end_word":62,"sentiment":"negative","sentiment_score":-0.41214215755462646},{"text":"Oh, I'm so sorry to hear about that. But let me just pull out your account here. What is your full name and your phone number? Jade, j a y d e. Jade Champion? Yep. That's it. Hi.","start_word":63,"end_word":100,"sentiment":"neutral","sentiment_score":-0.02419244311749935},{"text":"Nice to have you on the line.","start_word":101,"end_word":107,"sentiment":"positive","sentiment_score":0.6530230045318604},{"text":"Let me just go ahead and take a look on my end. Okay? Just bear with me, please. Yep. You're trying to set up an automatic payment using your card or your bank Yeah. account? Your card. Okay. Like, probably just bank account. Bank account. Okay. Thank you. Because we heard some issues in reference with this, but let me try it on my end. Okay? Just bear with me. Yep. I'll show you one of the emails. Everything is just a comma. There's no full stops. There's no Okay. It is. It's not an automatic. Comma there, comma there, comma there. There's just commas everywhere. Like, there's not a end of a sentence. There's all these commas. Can I have a look at the email they sent me so we can see what other ones there are? On? Second of Feb.","start_word":108,"end_word":249,"sentiment":"neutral","sentiment_score":-0.026588844135403633},{"text":"Thank you so much for patiently waiting on the Thank line, Jade.","start_word":250,"end_word":261,"sentiment":"positive","sentiment_score":0.432376503944397},{"text":"you. Alright.","start_word":262,"end_word":263,"sentiment":"neutral","sentiment_score":-0.08149036765098572},{"text":"Unfortunately, it's the same error on my end.","start_word":264,"end_word":271,"sentiment":"negative","sentiment_score":-0.48419830203056335},{"text":"And as per our team, they are still closely resolving this issue with our back end. Anyway, once it's available again, we will notify you. And I could see in here that you didn't have any outstanding balance. Your next invoice will be next month. So I'm sure before next month, this issue will be resolved because they are already addressing this issue together with back end to fix it. On my phone here, on my login, I've Mhmm. got here one time invoice paid, and then I've got one above it that says, like, that this amount is due, $134.95 is due. And I don't know what that is. It just came up randomly, and it also says $134.95 overpaid. Okay. But just to make sure I'm looking on the right account, what is your phone number associated with your card? 0427712853. Okay. Thank you so much. Let me just open your invoice. Oh, this included you are if you are on the dashboard, you will see $1.34 90 fade 95<unk>. Overpaid. Right? Yeah. Okay. But if you will go to your, finances documents, it shows there that it's already been paid. So the upfront payment you made from that one time invoice already covered your thirty days service. Reason why, your next invoice will be just next month, April 1. So you don't have any outstanding invoice, and you don't have any overpaid amount. Okay. Alright.","start_word":272,"end_word":511,"sentiment":"neutral","sentiment_score":-0.06858188658952713},{"text":"Thank you so much.","start_word":511,"end_word":515,"sentiment":"positive","sentiment_score":0.3686653971672058},{"text":"You're welcome, Jade. We'll notify you once this setup for the direct debit will be available. Okay? I do Yep. apologize for that inconvenience. That's alright. Alright.","start_word":515,"end_word":542,"sentiment":"neutral","sentiment_score":0.1210823729634285},{"text":"Thank you so much.","start_word":542,"end_word":546,"sentiment":"positive","sentiment_score":0.3776964545249939},{"text":"You're welcome.","start_word":546,"end_word":548,"sentiment":"neutral","sentiment_score":0.3241242468357086},{"text":"Thank you, Jade. Have a good one. Thank you.","start_word":548,"end_word":557,"sentiment":"positive","sentiment_score":0.5009244680404663},{"text":"Bye.","start_word":557,"end_word":558,"sentiment":"neutral","sentiment_score":0.1911371350288391},{"text":"You're welcome. Bye.","start_word":557,"end_word":559,"sentiment":"positive","sentiment_score":0.6497761011123657}],"average":{"sentiment":"neutral","sentiment_score":0.0022676510124628835}}}}