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The agent takes a message and offers to have Gibson call the customer back the next day, to which the customer agrees and thanks the agent before ending the call."},"intents":{"segments":[{"text":"Can I take a message and get him to give you a callback when he's in? Alright.","start_word":33,"end_word":49,"intents":[{"intent":"Schedule callback","confidence_score":0.06157926}]}]},"sentiments":{"segments":[{"text":"Morning.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17654992640018463},{"text":"Good hi. Good afternoon. Alango speaking. How can I help you?","start_word":1,"end_word":11,"sentiment":"positive","sentiment_score":0.41175463795661926},{"text":"Yeah. Good afternoon. I I I would like to speak with Steven Steven Gibson. Sorry. He's not in the office today. Can I take a message and get him to give you a callback when he's in? Alright. When when can I call him back? Tomorrow. Tomorrow, he'll Tomorrow. be in the office. Alright. Okay. Okay. I'll just call Alright. him back tomorrow. No worries.","start_word":12,"end_word":76,"sentiment":"neutral","sentiment_score":0.01041791308671236},{"text":"Thank you. Thank you.","start_word":77,"end_word":80,"sentiment":"positive","sentiment_score":0.4919170141220093},{"text":"Alright. Bye Bye. bye. Bye bye. Bye.","start_word":81,"end_word":87,"sentiment":"neutral","sentiment_score":0.1812889277935028}],"average":{"sentiment":"neutral","sentiment_score":0.1011869000716948}}}}