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Okay.\n\nThanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.16992779076099396},{"text":"Hi.","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.17731156945228577},{"text":"How are you?","start":6.24,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.1940771540006002},{"text":"This is Aetel?","start":6.7999997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.04882262150446574},{"text":"Okay.","start":10.719999,"end":11.12,"sentiment":"neutral","sentiment_score":0.02206240221858025}],"sentiment":"neutral","sentiment_score":0.12200012099411753,"num_words":9,"start":3.9199998,"end":11.12},{"sentences":[{"text":"Aetel, Australia.","start":11.12,"end":11.86,"sentiment":"neutral","sentiment_score":0.016715019941329956},{"text":"Okay.","start":11.92,"end":12.285,"sentiment":"neutral","sentiment_score":0.00936133973300457},{"text":"Actually, my SIM card is from the India, so I did the recharge for the international recharge for Actually, right now, I'm in the Sydney.","start":12.525,"end":29.54,"sentiment":"neutral","sentiment_score":-0.08450013041496277},{"text":"So my SIM card was the deactivate.","start":31.04,"end":32.82,"sentiment":"neutral","sentiment_score":-0.20628367577280318},{"text":"I don't know why.","start":32.96,"end":33.760002,"sentiment":"neutral","sentiment_score":-0.2064051441848278}],"sentiment":"neutral","sentiment_score":-0.11126456892070098,"num_words":39,"start":11.12,"end":33.760002},{"sentences":[{"text":"Okay.","start":33.760002,"end":34.260002,"sentiment":"neutral","sentiment_score":-0.19100555777549744},{"text":"Okay.","start":38.96,"end":39.28,"sentiment":"neutral","sentiment_score":-0.0648488774895668},{"text":"Okay.","start":39.28,"end":39.52,"sentiment":"neutral","sentiment_score":-0.05807482823729515},{"text":"I'm sorry.","start":39.52,"end":40.18,"sentiment":"neutral","sentiment_score":-0.09544088691473007},{"text":"Okay.","start":41.784935,"end":42.024937,"sentiment":"neutral","sentiment_score":0.13822123408317566}],"sentiment":"neutral","sentiment_score":-0.061098300541440644,"num_words":6,"start":33.760002,"end":42.024937},{"sentences":[{"text":"Thanks.","start":42.024937,"end":42.524937,"sentiment":"neutral","sentiment_score":0.14717631042003632}],"sentiment":"neutral","sentiment_score":0.14717631042003632,"num_words":1,"start":42.024937,"end":42.524937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Nathan.\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hi. How are you? This is Aetel?\n\nChannel 0: Yes? Yes. It's Tel Australia.\n\nChannel 1: Okay. Aetel, Australia. Okay. Actually, my SIM card is from the India, so\n\nChannel 0: No.\n\nChannel 1: I did the recharge for the international recharge\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: We're not we're unable to help you with that, unfortunately. You need to ring up Airtel India. We're not the same company. We're a different company.\n\nChannel 1: Actually, right now, I'm in the Sydney. So my SIM card was the deactivate. I don't\n\nChannel 0: We're\n\nChannel 1: know why.\n\nChannel 0: not we're\n\nChannel 1: Okay.\n\nChannel 0: we're not the same company. You need to call India. We're a different company.\n\nChannel 1: Okay. Okay. I'm sorry.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: Okay. Thanks.","paragraphs":[{"sentences":[{"text":"Good afternoon, Nathan.","start":0.79999995,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.3135266900062561}],"sentiment":"neutral","sentiment_score":0.3135266900062561,"channel":0,"num_words":3,"start":0.79999995,"end":1.9399999},{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.16992779076099396}],"sentiment":"neutral","sentiment_score":0.16992779076099396,"channel":1,"num_words":1,"start":3.9199998,"end":4.42},{"sentences":[{"text":"Hello?","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.11029699444770812}],"sentiment":"neutral","sentiment_score":0.11029699444770812,"channel":0,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"Hi.","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.17731156945228577},{"text":"How are you?","start":6.24,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.1940771540006002},{"text":"This is 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Australia.","start":11.12,"end":11.86,"sentiment":"neutral","sentiment_score":0.016715019941329956},{"text":"Okay.","start":11.92,"end":12.285,"sentiment":"neutral","sentiment_score":0.00936133973300457},{"text":"Actually, my SIM card is from the India, so","start":12.525,"end":16.205,"sentiment":"neutral","sentiment_score":-0.06570091884997156}],"sentiment":"neutral","sentiment_score":-0.040496499062730715,"channel":1,"num_words":13,"start":10.719999,"end":16.205},{"sentences":[{"text":"No.","start":16.075,"end":16.575,"sentiment":"neutral","sentiment_score":-0.11360928416252136}],"sentiment":"neutral","sentiment_score":-0.11360928416252136,"channel":0,"num_words":1,"start":16.075,"end":16.575},{"sentences":[{"text":"I did the recharge for the international recharge","start":16.205,"end":19.645,"sentiment":"neutral","sentiment_score":-0.08957269228994846}],"sentiment":"neutral","sentiment_score":-0.08957269228994846,"channel":1,"num_words":8,"start":16.205,"end":19.645},{"sentences":[{"text":"Yeah.","start":19.435,"end":19.675,"sentiment":"neutral","sentiment_score":-0.046106018126010895}],"sentiment":"neutral","sentiment_score":-0.046106018126010895,"channel":0,"num_words":1,"start":19.435,"end":19.675},{"sentences":[{"text":"for","start":19.645,"end":19.725,"sentiment":"neutral","sentiment_score":-0.04695330932736397}],"sentiment":"neutral","sentiment_score":-0.04695330932736397,"channel":1,"num_words":1,"start":19.645,"end":19.725},{"sentences":[{"text":"We're not we're unable to help you with that, unfortunately.","start":19.675,"end":22.075,"sentiment":"negative","sentiment_score":-0.40345136523246766},{"text":"You need to ring up Airtel 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we're","start":33.43,"end":34.170002,"sentiment":"neutral","sentiment_score":-0.1561686024069786}],"sentiment":"neutral","sentiment_score":-0.1561686024069786,"channel":0,"num_words":2,"start":33.43,"end":34.170002},{"sentences":[{"text":"Okay.","start":33.760002,"end":34.260002,"sentiment":"neutral","sentiment_score":-0.19100555777549744}],"sentiment":"neutral","sentiment_score":-0.19100555777549744,"channel":1,"num_words":1,"start":33.760002,"end":34.260002},{"sentences":[{"text":"we're not the same company.","start":34.31,"end":35.59,"sentiment":"neutral","sentiment_score":-0.2343715399503708},{"text":"You need to call India.","start":35.59,"end":36.71,"sentiment":"neutral","sentiment_score":-0.31738675832748414},{"text":"We're a different 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The customer explains that they have a SIM card from India and are unable to use it for international recharging. The agent advises the customer to call India and apologizes before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon, Nathan. Hello? Hello? Hi. How are you? This is Aetel? Yes? Yes. It's Tel Australia. Okay. Aetel, Australia. Okay. Actually, my SIM card is from the India, so No. I did the recharge for the international recharge Yeah.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":0.034380748867988586},{"text":"for We're not we're unable to help you with that, unfortunately.","start_word":40,"end_word":50,"sentiment":"negative","sentiment_score":-0.37969622015953064},{"text":"You need to ring up Airtel India. We're not the same company. We're a different company. Actually, right now, I'm in the Sydney. So my SIM card was the deactivate. I don't We're know why. not we're Okay. we're not the same company. You need to call India. We're a different company. Okay. Okay. I'm sorry. Okay. Thank you. Bye. Okay. Thanks.","start_word":51,"end_word":112,"sentiment":"neutral","sentiment_score":-0.1684330254793167}],"average":{"sentiment":"neutral","sentiment_score":-0.11987565055726068}}}}