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I I'm sorry about missing last yesterday as well. I was meant to call you yesterday. Sorry about this. It's just yeah. I've I've been absolutely smashed, so I've I'm struggling to keep up. But, yes, I I'm sorry to I'm sorry for what has happening with Melbourne Water. I just yeah. I I can't believe that they need me again. It's yeah. You've been put through the ringer. I don't really understand either, honestly, because we've already done what we said. They approved what I I gave them, and now they're deciding that they they're not happy. It doesn't make any sense to me at all. I've never ever had to had make any comments on a landscape plan for a residential development. I that that's just not something. Yeah. Yeah. Yeah. I know. Yeah. Well, I I mean, I completely understand. And, yeah, like I said in the email, I will be in the next two weeks, we'll be wrapped up. I understand. I understand. And and look yeah. Like I said, I'll we'll be assessing it. I just feel like ringing Louise hasn't made any difference. Yeah. Yeah. Yeah. Look. I I appreciate that. And and I guess, you know, I I've I I should've technically been done. I don't understand why I'm why I'm still getting called about this. Yeah. Yeah. Look. I I like I said, I'll I'll assess it, and I've got Urbis has given me the plans. Before I send out a letter, I'll make sure to give Louise a call because I I don't wanna just write another letter if it's just gonna come back to me again. I I I kinda yeah. Yeah. I I appreciate that, but I I've I have done everything. Like, I I've worked my ass off to get where we got to. I also put it to to get it assessed. So, like, I I I've done as much as I as possible to get this going. I have no idea why Louise is being so difficult with her. I've never had this happen before. And it's like I I like I said, I should have been this should not be for me. I should not this this is not helping me either. I I I wanted to have already done this. Like, this should not have come back to me. So I I am working on it, and I will get it to you. I'm going to call Louise anyway regardless of the memo because I I just don't I don't wanna do another memo if it's just gonna be exactly the same thing that she's doing again. I don't I don't want to do another thing so then you have to pay again. I just think that's ridiculous. It's ridiculous that I have to do it in the first place, but I I don't wanna have to I know. And that but that that's why I'm call that's why I wanna call just to be like, what do you need in this memo? Because they what they've said to Ervis that they need in the memo is just like, oh, just saying that it meets the plans. But I've already told them that it meets the plans, like, four or five times. So why why isn't it good enough? Yeah. That but but yeah. That's I totally understand. I totally understand. And and like, I I I'm going to. I will. I I understand. I understand, Anthony. And look, I I'll do my best. I yeah. Like I said, I I don't either. I don't understand why we're still doing this. It's a it's a it's a two lot it's a two lot subdivision. Yeah. No. I understand. Yeah. And yeah. I I appreciate that. I think that's yeah. I can see where you come from. Yeah. Will do. 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Anthony. How are you going? Hello. Can you hear me? I can hear you now.\n\nOkay. I got you. I I sorry. I I was I'm sorry about missing your phone call. I I'm sorry about missing last yesterday as well.\n\nI was meant to call you yesterday. Sorry about this. It's just yeah. I've I've been absolutely smashed, so I've I'm struggling to keep up. But, yes, I I'm sorry to I'm sorry for what has happening with Melbourne Water.\n\nI just yeah. I I can't believe that they need me again. It's yeah. You've been put through the ringer. I don't really understand either, honestly, because we've already done what we said.\n\nThey approved what I I gave them, and now they're deciding that they they're not happy. It doesn't make any sense to me at all. I've never ever had to had make any comments on a landscape plan for a residential development. I that that's just not something. Yeah.\n\nYeah. Yeah. I know. Yeah. Well, I I mean, I completely understand.\n\nAnd, yeah, like I said in the email, I will be in the next two weeks, we'll be wrapped up. I understand. I understand. And and look yeah. Like I said, I'll we'll be assessing it.\n\nI just feel like ringing Louise hasn't made any difference. Yeah. Yeah. Yeah. Look.\n\nI I appreciate that. And and I guess, you know, I I've I I should've technically been done. I don't understand why I'm why I'm still getting called about this. Yeah. Yeah.\n\nLook. I I like I said, I'll I'll assess it, and I've got Urbis has given me the plans. Before I send out a letter, I'll make sure to give Louise a call because I I don't wanna just write another letter if it's just gonna come back to me again. I I I kinda yeah. Yeah.\n\nI I appreciate that, but I I've I have done everything. Like, I I've worked my ass off to get where we got to. I also put it to to get it assessed. So, like, I I I've done as much as I as possible to get this going. I have no idea why Louise is being so difficult with her.\n\nI've never had this happen before. And it's like I I like I said, I should have been this should not be for me. I should not this this is not helping me either. I I I wanted to have already done this. Like, this should not have come back to me.\n\nSo I I am working on it, and I will get it to you. I'm going to call Louise anyway regardless of the memo because I I just don't I don't wanna do another memo if it's just gonna be exactly the same thing that she's doing again. I don't I don't want to do another thing so then you have to pay again. I just think that's ridiculous. It's ridiculous that I have to do it in the first place, but I I don't wanna have to I know.\n\nAnd that but that that's why I'm call that's why I wanna call just to be like, what do you need in this memo? Because they what they've said to Ervis that they need in the memo is just like, oh, just saying that it meets the plans. But I've already told them that it meets the plans, like, four or five times. So why why isn't it good enough? Yeah.\n\nThat but but yeah. That's I totally understand. I totally understand. And and like, I I I'm going to. I will.\n\nI I understand. I understand, Anthony. And look, I I'll do my best. I yeah. Like I said, I I don't either.\n\nI don't understand why we're still doing this. It's a it's a it's a two lot it's a two lot subdivision. Yeah. No. I understand.\n\nYeah. And yeah. I I appreciate that. I think that's yeah. I can see where you come from.\n\nYeah. Will do. No worries.","paragraphs":[{"sentences":[{"text":"Hi, Anthony.","start":3.6799998,"end":4.24,"sentiment":"neutral","sentiment_score":0.13717815279960632},{"text":"How are you going?","start":4.24,"end":5.23,"sentiment":"neutral","sentiment_score":0.20554094016551971},{"text":"Hello.","start":19.375,"end":19.615,"sentiment":"neutral","sentiment_score":0.02571173384785652},{"text":"Can you hear me?","start":19.615,"end":22.415,"sentiment":"neutral","sentiment_score":0.023950512055307627},{"text":"I can hear you now.","start":22.415,"end":23.295,"sentiment":"neutral","sentiment_score":0.03179846331477165}],"sentiment":"neutral","sentiment_score":0.0860641353065148,"num_words":16,"start":3.6799998,"end":23.295},{"sentences":[{"text":"Okay.","start":23.295,"end":23.695,"sentiment":"neutral","sentiment_score":0.023525869473814964},{"text":"I got you.","start":23.695,"end":24.515,"sentiment":"neutral","sentiment_score":0.017403919870654743},{"text":"I I sorry.","start":26.96,"end":28.24,"sentiment":"neutral","sentiment_score":-0.07908288141091664},{"text":"I I was I'm sorry about missing your phone call.","start":28.24,"end":31.119999,"sentiment":"neutral","sentiment_score":-0.16701160073280336},{"text":"I I'm sorry about missing last yesterday as well.","start":31.119999,"end":33.28,"sentiment":"neutral","sentiment_score":-0.1580747448735767}],"sentiment":"neutral","sentiment_score":-0.1251653740898921,"num_words":26,"start":23.295,"end":33.28},{"sentences":[{"text":"I was meant to call you yesterday.","start":33.28,"end":34.4,"sentiment":"neutral","sentiment_score":-0.06132559957248824},{"text":"Sorry about this.","start":34.4,"end":35.12,"sentiment":"neutral","sentiment_score":-0.2826600869496663},{"text":"It's just yeah.","start":35.12,"end":36.0,"sentiment":"neutral","sentiment_score":-0.2994200388590495},{"text":"I've I've been absolutely smashed, so I've I'm struggling to keep up.","start":36.0,"end":40.094997,"sentiment":"negative","sentiment_score":-0.5484758267800013},{"text":"But, yes, I I'm sorry to I'm sorry for what has happening with Melbourne Water.","start":40.094997,"end":46.175,"sentiment":"neutral","sentiment_score":-0.24327554802099863}],"sentiment":"neutral","sentiment_score":-0.310159067902714,"num_words":40,"start":33.28,"end":46.175},{"sentences":[{"text":"I just yeah.","start":46.175,"end":46.975,"sentiment":"neutral","sentiment_score":-0.27447791894276935},{"text":"I I can't believe that they need me again.","start":46.975,"end":49.535,"sentiment":"negative","sentiment_score":-0.6353635059462653},{"text":"It's yeah.","start":49.535,"end":51.269997,"sentiment":"neutral","sentiment_score":-0.2053578868508339},{"text":"You've been put through the ringer.","start":51.269997,"end":52.769997,"sentiment":"negative","sentiment_score":-0.40796833237012226},{"text":"I don't really understand either, honestly, because we've already done what we 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something.","start":81.48,"end":83.66,"sentiment":"neutral","sentiment_score":-0.27331336215138435},{"text":"Yeah.","start":90.12,"end":90.62,"sentiment":"neutral","sentiment_score":-0.09177067875862122}],"sentiment":"negative","sentiment_score":-0.5239761385078333,"num_words":49,"start":67.015,"end":90.62},{"sentences":[{"text":"Yeah.","start":90.68,"end":91.18,"sentiment":"neutral","sentiment_score":-0.1199265569448471},{"text":"Yeah.","start":93.8,"end":94.04,"sentiment":"neutral","sentiment_score":-0.09332989156246184},{"text":"I know.","start":94.04,"end":94.36,"sentiment":"neutral","sentiment_score":-0.09536278992891312},{"text":"Yeah.","start":94.36,"end":94.68,"sentiment":"neutral","sentiment_score":-0.032366689294576645},{"text":"Well, I I mean, I completely 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that.","start":140.44499,"end":141.405,"sentiment":"neutral","sentiment_score":0.07301677390933037},{"text":"And and I guess, you know, I I've I I should've technically been done.","start":141.405,"end":146.25,"sentiment":"neutral","sentiment_score":-0.20954069282327378},{"text":"I don't understand why I'm why I'm still getting called about this.","start":146.25,"end":150.43001,"sentiment":"negative","sentiment_score":-0.36122646431128186},{"text":"Yeah.","start":153.93001,"end":154.43001,"sentiment":"neutral","sentiment_score":-0.0948406457901001},{"text":"Yeah.","start":154.81,"end":155.13,"sentiment":"neutral","sentiment_score":-0.06503639370203018}],"sentiment":"neutral","sentiment_score":-0.22300303797237575,"num_words":32,"start":140.44499,"end":155.13},{"sentences":[{"text":"Look.","start":155.13,"end":155.45,"sentiment":"neutral","sentiment_score":-0.0808754414319992},{"text":"I I like I said, I'll I'll assess it, and I've got Urbis has given me the plans.","start":155.45,"end":160.56499,"sentiment":"neutral","sentiment_score":-0.04664939662648572},{"text":"Before I send out a letter, I'll make sure to give Louise a call because I I don't wanna just write another letter if it's just gonna come back to me again.","start":160.78499,"end":168.78499,"sentiment":"neutral","sentiment_score":-0.27643769746646285},{"text":"I I I kinda yeah.","start":168.78499,"end":171.88,"sentiment":"negative","sentiment_score":-0.38047816753387453},{"text":"Yeah.","start":171.88,"end":172.38,"sentiment":"neutral","sentiment_score":-0.2246156930923462}],"sentiment":"neutral","sentiment_score":-0.20865925316486442,"num_words":57,"start":155.13,"end":172.38},{"sentences":[{"text":"I I appreciate that, but I I've I have done everything.","start":184.195,"end":187.41501,"sentiment":"neutral","sentiment_score":-0.2984714900905436},{"text":"Like, I I've worked my ass off to get where we got 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me.","start":203.25,"end":207.56999,"sentiment":"negative","sentiment_score":-0.6593077679475149},{"text":"I should not this this is not helping me either.","start":207.56999,"end":210.69,"sentiment":"negative","sentiment_score":-0.7782240629196167},{"text":"I I I wanted to have already done this.","start":210.69,"end":213.28499,"sentiment":"negative","sentiment_score":-0.5997544328371683},{"text":"Like, this should not have come back to me.","start":213.28499,"end":214.885,"sentiment":"negative","sentiment_score":-0.5386113855573866}],"sentiment":"negative","sentiment_score":-0.6406892423446362,"num_words":52,"start":201.33,"end":214.885},{"sentences":[{"text":"So I I am working on it, and I will get it to you.","start":214.885,"end":217.92499,"sentiment":"neutral","sentiment_score":-0.05432517986212458},{"text":"I'm going to call Louise anyway regardless of the memo because I I just don't I don't wanna do another memo if it's just gonna be exactly the same thing that she's doing 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they need in the memo is just like, oh, just saying that it meets the plans.","start":246.425,"end":252.345,"sentiment":"neutral","sentiment_score":-0.02263800974469632},{"text":"But I've already told them that it meets the plans, like, four or five times.","start":252.345,"end":256.20502,"sentiment":"neutral","sentiment_score":-0.07414902374148369},{"text":"So why why isn't it good enough?","start":256.52,"end":258.62,"sentiment":"neutral","sentiment_score":-0.05445646388190133},{"text":"Yeah.","start":261.16,"end":261.4,"sentiment":"neutral","sentiment_score":-0.021779004484415054}],"sentiment":"neutral","sentiment_score":-0.03366480575887565,"num_words":71,"start":242.265,"end":261.4},{"sentences":[{"text":"That but but yeah.","start":261.4,"end":264.28,"sentiment":"neutral","sentiment_score":-0.1467429082840681},{"text":"That's I totally understand.","start":264.28,"end":265.9,"sentiment":"neutral","sentiment_score":-0.1099975947290659},{"text":"I totally 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Sorry. How am I going? Hello? Hello? I can now. Yep. Well, something something I'm just getting the feeling that something's not right, Alex. I've been back and forth about 10 times. I'm just starting to really doubt what's going on. Right. Well Right. Well, I mean, this is this is all this is all this is all new stuff. I I don't know what it is, but I'm just getting really jack of it. Can we just wrap it up, please? Like, I thought we finished this a year ago, you know, and here we still are. Can you can you please can you please assist? I'm not a water engineer. I've done everything I can so far. Bent over backwards. I've, you know, hired people to do stuff and stuff like that, but I'm just not going anywhere. I need to get this wrapped up. It's costing me $20 a month in rent and stuff now. I need to wrap this up. I don't care if you ring, Louise, or whatever. I just I just need this done, like, yesterday, please. I I can't understand I can't understand why we keep getting why we keep getting knocked back. I'm not a water engineer. This isn't this isn't my field of study, but I I just wanna wrap it up. This has gone on way too long. I I I hear you, but I hear you, but we're not. It's it's just it's just a it's just it's just a memo. I'm just sick and tired of us going back. They're saying the last time, this is the last time, this is the last time, and every time we go back to them, they bring up something else. It's not how you do business. It's not professional. And I'm just I just I don't I just don't I'm getting to the stage where I don't know who to trust now, Alex. Alex. I'm really starting to doubt things. Well, yeah, I I hear I hear you that that's I I don't I don't know if they're whipping my hands, you know. I have to do what they say. And Well, just resend them what you've already resend them what you've already sent them. I don't know. But if you can please just get in touch with it. I just I just wanna wrap this up. This is just getting ridiculous. It's a comedy. Alright. Well, I'll I'll leave you to do your thing and whatever. I'll just if you can please just try and get this wrapped up because it's just it's really starting to cost me about twenty grand a month now. Alright. We've been gone. This has been happening for years. I don't understand. No. Well, if you could speak to her today or whatever, that'd be great because I just I've I've got I've gotta wrap this up. Otherwise, I'm gonna ring her and go in and see her. I can't handle it anymore. Thank you. If you could let us know how you go, that'd be great. Thank you. Cheers. Have a good day. 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Alex. Sorry. How am I going? Hello? Hello?\n\nI can now. Yep. Well, something something I'm just getting the feeling that something's not right, Alex. I've been back and forth about 10 times. I'm just starting to really doubt what's going on.\n\nRight. Well Right. Well, I mean, this is this is all this is all this is all new stuff. I I don't know what it is, but I'm just getting really jack of it. Can we just wrap it up, please?\n\nLike, I thought we finished this a year ago, you know, and here we still are. Can you can you please can you please assist? I'm not a water engineer. I've done everything I can so far. Bent over backwards.\n\nI've, you know, hired people to do stuff and stuff like that, but I'm just not going anywhere. I need to get this wrapped up. It's costing me $20 a month in rent and stuff now. I need to wrap this up. I don't care if you ring, Louise, or whatever.\n\nI just I just need this done, like, yesterday, please. I I can't understand I can't understand why we keep getting why we keep getting knocked back. I'm not a water engineer. This isn't this isn't my field of study, but I I just wanna wrap it up. This has gone on way too long.\n\nI I I hear you, but I hear you, but we're not. It's it's just it's just a it's just it's just a memo. I'm just sick and tired of us going back. They're saying the last time, this is the last time, this is the last time, and every time we go back to them, they bring up something else. It's not how you do business.\n\nIt's not professional. And I'm just I just I don't I just don't I'm getting to the stage where I don't know who to trust now, Alex. Alex. I'm really starting to doubt things. Well, yeah, I I hear I hear you that that's I I don't I don't know if they're whipping my hands, you know.\n\nI have to do what they say. And Well, just resend them what you've already resend them what you've already sent them. I don't know. But if you can please just get in touch with it. I just I just wanna wrap this up.\n\nThis is just getting ridiculous. It's a comedy. Alright. Well, I'll I'll leave you to do your thing and whatever. I'll just if you can please just try and get this wrapped up because it's just it's really starting to cost me about twenty grand a month now.\n\nAlright. We've been gone. This has been happening for years. I don't understand. No.\n\nWell, if you could speak to her today or whatever, that'd be great because I just I've I've got I've gotta wrap this up. Otherwise, I'm gonna ring her and go in and see her. I can't handle it anymore. Thank you. If you could let us know how you go, that'd be great.\n\nThank you. Cheers. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Morning, Alex.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.056955354288220406},{"text":"Sorry.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.04086112976074219},{"text":"How am I going?","start":6.8799996,"end":7.7,"sentiment":"neutral","sentiment_score":0.0591841209679842},{"text":"Hello?","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.023629769682884216},{"text":"Hello?","start":17.595,"end":18.095,"sentiment":"neutral","sentiment_score":0.022659510374069217}],"sentiment":"neutral","sentiment_score":0.048644178029563695,"num_words":9,"start":2.24,"end":18.095},{"sentences":[{"text":"I can now.","start":20.955,"end":21.595,"sentiment":"neutral","sentiment_score":0.034309450536966324},{"text":"Yep.","start":21.595,"end":22.095,"sentiment":"neutral","sentiment_score":0.02585325203835964},{"text":"Well, something something I'm just getting the feeling that something's not right, Alex.","start":51.515,"end":54.850002,"sentiment":"negative","sentiment_score":-0.531773376923341},{"text":"I've been back and forth about 10 times.","start":54.850002,"end":56.530003,"sentiment":"negative","sentiment_score":-0.48741867020726204},{"text":"I'm just starting to really doubt what's going on.","start":56.530003,"end":59.030003,"sentiment":"negative","sentiment_score":-0.6555020146899753}],"sentiment":"negative","sentiment_score":-0.48773940559476614,"num_words":34,"start":20.955,"end":59.030003},{"sentences":[{"text":"Right.","start":81.835,"end":81.995,"sentiment":"neutral","sentiment_score":-0.1388743668794632},{"text":"Well Right.","start":81.995,"end":82.29,"sentiment":"neutral","sentiment_score":-0.0944327637553215},{"text":"Well, I mean, this is this is all this is all this is all new stuff.","start":82.29,"end":84.770004,"sentiment":"negative","sentiment_score":-0.45679666846990585},{"text":"I I don't know what it is, but I'm just getting really jack of it.","start":84.770004,"end":87.01,"sentiment":"negative","sentiment_score":-0.581819639603297},{"text":"Can we just wrap it up, please?","start":87.01,"end":88.71001,"sentiment":"neutral","sentiment_score":-0.27440965814249857}],"sentiment":"negative","sentiment_score":-0.44596704368184253,"num_words":41,"start":81.835,"end":88.71001},{"sentences":[{"text":"Like, I thought we finished this a year ago, you know, and here we still are.","start":89.65,"end":93.11,"sentiment":"neutral","sentiment_score":-0.20834630029276013},{"text":"Can you can you please can you please assist?","start":101.185,"end":103.525,"sentiment":"neutral","sentiment_score":-0.02959275742371877},{"text":"I'm not a water engineer.","start":103.665,"end":104.865,"sentiment":"neutral","sentiment_score":-0.2563243180513382},{"text":"I've done everything I can so far.","start":104.865,"end":106.305,"sentiment":"neutral","sentiment_score":-0.2364257765667779},{"text":"Bent over backwards.","start":106.305,"end":107.285,"sentiment":"negative","sentiment_score":-0.35877540707588196}],"sentiment":"neutral","sentiment_score":-0.19032009672373534,"num_words":40,"start":89.65,"end":107.285},{"sentences":[{"text":"I've, you know, hired people to do stuff and stuff like that, but I'm just not going anywhere.","start":107.345,"end":111.04,"sentiment":"negative","sentiment_score":-0.33881349199348026},{"text":"I need to get this wrapped up.","start":111.04,"end":112.08,"sentiment":"negative","sentiment_score":-0.5735984912940434},{"text":"It's costing me $20 a month in rent and stuff now.","start":112.08,"end":114.88,"sentiment":"negative","sentiment_score":-0.46821137179027905},{"text":"I need to wrap this up.","start":114.88,"end":116.18,"sentiment":"negative","sentiment_score":-0.4356543968121211},{"text":"I don't care if you ring, Louise, or whatever.","start":120.88,"end":122.88,"sentiment":"neutral","sentiment_score":-0.20311829116609362}],"sentiment":"negative","sentiment_score":-0.38639506639218796,"num_words":51,"start":107.345,"end":122.88},{"sentences":[{"text":"I just I just need this done, like, yesterday, please.","start":122.88,"end":125.325,"sentiment":"neutral","sentiment_score":-0.2925699412822723},{"text":"I I can't understand I can't understand why we keep getting why we keep getting knocked back.","start":127.965,"end":132.045,"sentiment":"negative","sentiment_score":-0.6867957991712234},{"text":"I'm not a water engineer.","start":132.045,"end":133.265,"sentiment":"neutral","sentiment_score":-0.31232628524303435},{"text":"This isn't this isn't my field of study, but I I just wanna wrap it up.","start":133.325,"end":137.00499,"sentiment":"negative","sentiment_score":-0.33477637358009815},{"text":"This has gone on way too long.","start":137.00499,"end":138.45,"sentiment":"negative","sentiment_score":-0.6244834916932243}],"sentiment":"negative","sentiment_score":-0.47073937898332424,"num_words":55,"start":122.88,"end":138.45},{"sentences":[{"text":"I I I hear you, but I hear you, but we're not.","start":149.17,"end":151.67,"sentiment":"neutral","sentiment_score":-0.25030335659782094},{"text":"It's it's just it's just a it's just it's just a memo.","start":167.90001,"end":170.32,"sentiment":"neutral","sentiment_score":-0.3232423687974612},{"text":"I'm just sick and tired of us going back.","start":170.78001,"end":172.38,"sentiment":"negative","sentiment_score":-0.5580066508717008},{"text":"They're saying the last time, this is the last time, this is the last time, and every time we go back to them, they bring up something else.","start":172.38,"end":176.78001,"sentiment":"negative","sentiment_score":-0.4885277215923582},{"text":"It's not how you do business.","start":176.78001,"end":177.82,"sentiment":"negative","sentiment_score":-0.78445765376091}],"sentiment":"negative","sentiment_score":-0.452091502831943,"num_words":67,"start":149.17,"end":177.82},{"sentences":[{"text":"It's not professional.","start":177.82,"end":178.72,"sentiment":"negative","sentiment_score":-0.7888983885447184},{"text":"And I'm just I just I don't I just don't I'm getting to the stage where I don't know who to trust now, Alex.","start":178.86,"end":182.775,"sentiment":"negative","sentiment_score":-0.668980156381925},{"text":"Alex.","start":182.855,"end":182.935,"sentiment":"negative","sentiment_score":-0.35391053557395935},{"text":"I'm really starting to doubt things.","start":182.935,"end":184.715,"sentiment":"negative","sentiment_score":-0.6232708891232809},{"text":"Well, yeah, I I hear I hear you that that's I I don't I don't know if they're whipping my hands, you know.","start":235.53,"end":240.02501,"sentiment":"negative","sentiment_score":-0.6045241317023402}],"sentiment":"negative","sentiment_score":-0.6389440318994355,"num_words":57,"start":177.82,"end":240.02501},{"sentences":[{"text":"I have to do what they say.","start":240.02501,"end":241.465,"sentiment":"negative","sentiment_score":-0.6793656349182129},{"text":"And Well, just resend them what you've already resend them what you've already sent them.","start":241.465,"end":259.6,"sentiment":"neutral","sentiment_score":-0.06795148874322574},{"text":"I don't know.","start":259.6,"end":260.24,"sentiment":"neutral","sentiment_score":-0.08179094394048055},{"text":"But if you can please just get in touch with it.","start":260.24,"end":262.0,"sentiment":"neutral","sentiment_score":-0.025685756890611214},{"text":"I just I just wanna wrap this up.","start":262.0,"end":263.28,"sentiment":"neutral","sentiment_score":-0.06711869826540351}],"sentiment":"neutral","sentiment_score":-0.1554476708935743,"num_words":44,"start":240.02501,"end":263.28},{"sentences":[{"text":"This is just getting ridiculous.","start":263.28,"end":264.4,"sentiment":"negative","sentiment_score":-0.44503284692764283},{"text":"It's a comedy.","start":264.4,"end":265.22,"sentiment":"neutral","sentiment_score":-0.2673949698607127},{"text":"Alright.","start":267.365,"end":267.605,"sentiment":"neutral","sentiment_score":-0.007624956779181957},{"text":"Well, I'll I'll leave you to do your thing and whatever.","start":267.605,"end":270.165,"sentiment":"neutral","sentiment_score":-0.0519894559613683},{"text":"I'll just if you can please just try and get this wrapped up because it's just it's really starting to cost me about twenty grand a month now.","start":270.165,"end":276.105,"sentiment":"neutral","sentiment_score":-0.21141059324145317}],"sentiment":"neutral","sentiment_score":-0.19846572348615155,"num_words":48,"start":263.28,"end":276.105},{"sentences":[{"text":"Alright.","start":276.565,"end":277.065,"sentiment":"neutral","sentiment_score":-0.02713380753993988},{"text":"We've been gone.","start":280.09003,"end":280.65002,"sentiment":"negative","sentiment_score":-0.37713387608528137},{"text":"This has been happening for years.","start":280.65002,"end":281.77002,"sentiment":"negative","sentiment_score":-0.414409135778745},{"text":"I don't understand.","start":281.77002,"end":282.67,"sentiment":"negative","sentiment_score":-0.4808001220226288},{"text":"No.","start":288.65002,"end":288.89,"sentiment":"neutral","sentiment_score":-0.23921526968479156}],"sentiment":"negative","sentiment_score":-0.38047184901578085,"num_words":14,"start":276.565,"end":288.89},{"sentences":[{"text":"Well, if you could speak to her today or whatever, that'd be great because I just I've I've got I've gotta wrap this up.","start":288.89,"end":294.125,"sentiment":"neutral","sentiment_score":-0.19224904601772627},{"text":"Otherwise, I'm gonna ring her and go in and see her.","start":295.86502,"end":297.785,"sentiment":"neutral","sentiment_score":-0.2708796899427067},{"text":"I can't handle it anymore.","start":297.785,"end":299.08502,"sentiment":"negative","sentiment_score":-0.44093486070632937},{"text":"Thank you.","start":305.60492,"end":305.96494,"sentiment":"positive","sentiment_score":0.8128003478050232},{"text":"If you could let us know how you go, that'd be great.","start":305.96494,"end":307.84494,"sentiment":"positive","sentiment_score":0.6816316992044449}],"sentiment":"neutral","sentiment_score":0.00012690905067655776,"num_words":54,"start":288.89,"end":307.84494},{"sentences":[{"text":"Thank you.","start":307.84494,"end":308.58493,"sentiment":"positive","sentiment_score":0.7600899934768677},{"text":"Cheers.","start":310.00494,"end":310.40494,"sentiment":"neutral","sentiment_score":0.2495093047618866},{"text":"Have a good day.","start":310.40494,"end":311.04492,"sentiment":"positive","sentiment_score":0.525764174759388},{"text":"Bye.","start":311.04492,"end":311.54492,"sentiment":"neutral","sentiment_score":-0.09197194129228592}],"sentiment":"positive","sentiment_score":0.472596756182611,"num_words":8,"start":307.84494,"end":311.54492}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Morning, Alex.\n\nChannel 0: Hi, Anthony. How are you going?\n\nChannel 1: Sorry. How am I going? Hello? Hello?\n\nChannel 0: Hello. Can you hear\n\nChannel 1: I can now. Yep.\n\nChannel 0: me? I can hear you now. Okay. I got you. I I sorry.\n\nI I was I'm sorry about missing your phone call. I I'm sorry about missing last yesterday as well. I was meant to call you yesterday. Sorry about this. It's just yeah.\n\nI've I've been absolutely smashed, so I've I'm struggling to keep up. But, yes, I I'm sorry to I'm sorry for what has happening with Melbourne Water. I just yeah. I I can't believe that they need me again. It's yeah.\n\nYou've\n\nChannel 1: Well,\n\nChannel 0: been put through\n\nChannel 1: something\n\nChannel 0: the ringer.\n\nChannel 1: something I'm just getting the feeling that something's not right, Alex. I've been back and forth about 10 times. I'm just starting to really doubt what's going on.\n\nChannel 0: I don't really understand either, honestly, because we've already done what we said. They approved what I I gave them, and now they're deciding that they they're not happy. It doesn't make any sense to me at all. I've never ever had to had make any comments on a landscape plan for a residential development. I\n\nChannel 1: Right.\n\nChannel 0: that\n\nChannel 1: Well Right.\n\nChannel 0: that's\n\nChannel 1: Well, I mean, this\n\nChannel 0: just\n\nChannel 1: is\n\nChannel 0: not\n\nChannel 1: this is\n\nChannel 0: something.\n\nChannel 1: all this is all this is all new stuff. I I don't know what it is, but I'm just getting really jack of it. Can we just wrap it up, please? Like, I thought\n\nChannel 0: Yeah.\n\nChannel 1: we finished this\n\nChannel 0: Yeah.\n\nChannel 1: a year ago, you know, and here we still are.\n\nChannel 0: Yeah. I know. Yeah. Well, I I mean, I completely understand. And, yeah, like I said in the email, I will be in the next two weeks,\n\nChannel 1: Can you\n\nChannel 0: we'll be\n\nChannel 1: can\n\nChannel 0: wrapped\n\nChannel 1: you please\n\nChannel 0: up.\n\nChannel 1: can you please assist? I'm not a water engineer. I've done everything I can so far. Bent over backwards. I've, you know, hired people to do stuff and stuff like that, but I'm just not going anywhere.\n\nI need to get this wrapped up. It's costing me $20 a month in rent and stuff now. I need to wrap this up.\n\nChannel 0: I understand. I understand. And and look yeah. Like I said, I'll we'll\n\nChannel 1: I\n\nChannel 0: be\n\nChannel 1: don't care\n\nChannel 0: assessing\n\nChannel 1: if you ring,\n\nChannel 0: it.\n\nChannel 1: Louise, or whatever. I just I just need this done, like, yesterday, please.\n\nChannel 0: I just feel like\n\nChannel 1: I\n\nChannel 0: ringing\n\nChannel 1: I can't understand\n\nChannel 0: Louise\n\nChannel 1: I can't\n\nChannel 0: hasn't\n\nChannel 1: understand\n\nChannel 0: made any\n\nChannel 1: why we\n\nChannel 0: difference.\n\nChannel 1: keep getting why we keep getting knocked back. I'm not a water engineer.\n\nChannel 0: Yeah.\n\nChannel 1: This isn't this isn't my field of study, but I I just wanna wrap it up. This has gone on way too long.\n\nChannel 0: Yeah. Yeah. Look. I I appreciate that. And and I guess, you know, I I've I I should've technically been done.\n\nI don't understand why I'm why I'm still getting\n\nChannel 1: I I\n\nChannel 0: called\n\nChannel 1: I hear\n\nChannel 0: about\n\nChannel 1: you,\n\nChannel 0: this.\n\nChannel 1: but I hear you, but we're not.\n\nChannel 0: Yeah. Yeah. Look. I I like I said, I'll I'll assess it, and I've got Urbis has given me the plans. Before I send out a letter, I'll make sure to give Louise a call because I I don't wanna just write another letter if it's just gonna\n\nChannel 1: It's\n\nChannel 0: come\n\nChannel 1: it's\n\nChannel 0: back\n\nChannel 1: just it's\n\nChannel 0: to me\n\nChannel 1: just\n\nChannel 0: again.\n\nChannel 1: a\n\nChannel 0: I\n\nChannel 1: it's just\n\nChannel 0: I\n\nChannel 1: it's just\n\nChannel 0: I\n\nChannel 1: a\n\nChannel 0: kinda\n\nChannel 1: memo. I'm just sick and tired\n\nChannel 0: yeah.\n\nChannel 1: of us\n\nChannel 0: Yeah.\n\nChannel 1: going back. They're saying the last time, this is the last time, this is the last time, and every time we go back to them, they bring up something else. It's not how you do business. It's not professional. And I'm just I just I don't I just don't I'm getting to the stage where I don't know who to trust now, Alex.\n\nAlex. I'm really starting to doubt\n\nChannel 0: I\n\nChannel 1: things.\n\nChannel 0: I appreciate that, but I I've I have done everything. Like, I I've worked my ass off to get where we got to. I also put it to to get it assessed. So, like, I I I've done as much as I as possible to get this going. I have no idea why Louise is being so difficult with her.\n\nI've never had this happen before. And it's like I I like I said, I should have been this should not be for me. I should not this this is not helping me either. I I I wanted to have already done this. Like, this should not have come back to me.\n\nSo I I am working on it, and I will get it to you. I'm going to call Louise anyway regardless of the memo because I I just don't I don't wanna do another memo if it's just gonna be exactly the same thing that she's doing again. I don't I don't want to do another thing so then you have to pay again. I just think that's ridiculous. It's ridiculous that I have to do it in the first place, but\n\nChannel 1: Well,\n\nChannel 0: I\n\nChannel 1: yeah,\n\nChannel 0: I don't\n\nChannel 1: I\n\nChannel 0: wanna\n\nChannel 1: I hear\n\nChannel 0: have\n\nChannel 1: I\n\nChannel 0: to\n\nChannel 1: hear you that that's I I don't I don't know if they're whipping my hands, you know. I have to do what they say. And\n\nChannel 0: I know. And that but that that's why I'm call that's why I wanna call just to be like, what do you need in this memo? Because they what they've said to Ervis that they need in the memo is just like, oh, just saying that it meets the plans. But I've already told them that it meets the plans, like, four or five times.\n\nChannel 1: Well,\n\nChannel 0: So\n\nChannel 1: just resend\n\nChannel 0: why\n\nChannel 1: them what\n\nChannel 0: why\n\nChannel 1: you've\n\nChannel 0: isn't\n\nChannel 1: already\n\nChannel 0: it good\n\nChannel 1: resend\n\nChannel 0: enough?\n\nChannel 1: them what you've already sent them. I don't know. But if you can please just\n\nChannel 0: Yeah.\n\nChannel 1: get in\n\nChannel 0: That\n\nChannel 1: touch with it. I just I just wanna\n\nChannel 0: but\n\nChannel 1: wrap\n\nChannel 0: but\n\nChannel 1: this up. This is just getting\n\nChannel 0: yeah.\n\nChannel 1: ridiculous.\n\nChannel 0: That's\n\nChannel 1: It's a comedy.\n\nChannel 0: I totally understand. I totally understand. And and\n\nChannel 1: Alright. Well, I'll I'll leave you\n\nChannel 0: like,\n\nChannel 1: to\n\nChannel 0: I I\n\nChannel 1: do your\n\nChannel 0: I'm\n\nChannel 1: thing and\n\nChannel 0: going\n\nChannel 1: whatever.\n\nChannel 0: to.\n\nChannel 1: I'll just if you can please just try and get this wrapped up because it's just it's really starting to cost me about\n\nChannel 0: I\n\nChannel 1: twenty\n\nChannel 0: will.\n\nChannel 1: grand a month now.\n\nChannel 0: I\n\nChannel 1: Alright.\n\nChannel 0: I understand. I understand, Anthony. And look, I I'll do my best.\n\nChannel 1: We've been gone. This has been happening for years. I don't understand.\n\nChannel 0: I yeah. Like I said, I I don't either. I don't understand why we're still doing this.\n\nChannel 1: No. Well, if you\n\nChannel 0: It's\n\nChannel 1: could\n\nChannel 0: a\n\nChannel 1: speak\n\nChannel 0: it's\n\nChannel 1: to\n\nChannel 0: a\n\nChannel 1: her today\n\nChannel 0: it's a\n\nChannel 1: or whatever,\n\nChannel 0: two lot it's\n\nChannel 1: that'd\n\nChannel 0: a\n\nChannel 1: be\n\nChannel 0: two\n\nChannel 1: great\n\nChannel 0: lot subdivision.\n\nChannel 1: because I just I've I've got I've gotta wrap this up.\n\nChannel 0: Yeah. No.\n\nChannel 1: Otherwise,\n\nChannel 0: I understand.\n\nChannel 1: I'm gonna ring her and go in and see her. I can't handle it anymore.\n\nChannel 0: Yeah. And yeah. I I appreciate that. I think that's yeah. I can see where you come from.\n\nChannel 1: Thank you. If you could let us know how you go, that'd be great. Thank you.\n\nChannel 0: Yeah. Will do. No\n\nChannel 1: Cheers.\n\nChannel 0: worries.\n\nChannel 1: Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Morning, Alex.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.056955354288220406}],"sentiment":"neutral","sentiment_score":0.056955354288220406,"channel":1,"num_words":2,"start":2.24,"end":3.06},{"sentences":[{"text":"Hi, Anthony.","start":3.6799998,"end":4.24,"sentiment":"neutral","sentiment_score":0.13717815279960632},{"text":"How are you going?","start":4.24,"end":5.23,"sentiment":"neutral","sentiment_score":0.20554094016551971}],"sentiment":"neutral","sentiment_score":0.18275334437688193,"channel":0,"num_words":6,"start":3.6799998,"end":5.23},{"sentences":[{"text":"Sorry.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.04086112976074219},{"text":"How am I going?","start":6.8799996,"end":7.7,"sentiment":"neutral","sentiment_score":0.0591841209679842},{"text":"Hello?","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.023629769682884216},{"text":"Hello?","start":17.595,"end":18.095,"sentiment":"neutral","sentiment_score":0.022659510374069217}],"sentiment":"neutral","sentiment_score":0.04626955624137606,"channel":1,"num_words":7,"start":6.56,"end":18.095},{"sentences":[{"text":"Hello.","start":19.375,"end":19.615,"sentiment":"neutral","sentiment_score":0.02571173384785652},{"text":"Can you hear","start":19.615,"end":20.515,"sentiment":"neutral","sentiment_score":0.025775688389937084}],"sentiment":"neutral","sentiment_score":0.025759699754416943,"channel":0,"num_words":4,"start":19.375,"end":20.515},{"sentences":[{"text":"I can 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I've never ever had to had make any comments on a landscape plan for a residential development.","start_word":109,"end_word":199,"sentiment":"negative","sentiment_score":-0.5565257668495178},{"text":"I Right. that Well Right. that's Well, I mean, this just is not this is something.","start_word":200,"end_word":215,"sentiment":"neutral","sentiment_score":-0.26126429438591003},{"text":"all this is all this is all new stuff. I I don't know what it is, but I'm just getting really jack of it.","start_word":216,"end_word":239,"sentiment":"negative","sentiment_score":-0.5608384013175964},{"text":"Can we just wrap it up, please? Like, I thought Yeah. we finished this Yeah. a year ago, you know, and here we still are. Yeah. I know. Yeah. Well, I I mean, I completely understand. And, yeah, like I said in the email, I will be in the next two weeks, Can you we'll be can wrapped you please up. can you please assist? I'm not a water engineer. I've done everything I can so far.","start_word":240,"end_word":316,"sentiment":"neutral","sentiment_score":-0.1379847008880083},{"text":"Bent over backwards. I've, you know, hired people to do stuff and stuff like that, but I'm just not going anywhere. I need to get this wrapped up. It's costing me $20 a month in rent and stuff now. I need to wrap this up.","start_word":317,"end_word":361,"sentiment":"negative","sentiment_score":-0.4152358174324035},{"text":"I understand. I understand. And and look yeah. Like I said, I'll we'll I be don't care assessing if you ring, it. Louise, or whatever. I just I just need this done, like, yesterday, please.","start_word":362,"end_word":396,"sentiment":"neutral","sentiment_score":-0.20671918988227844},{"text":"I just feel like ringing I I can't understand Louise I can't hasn't understand made any why we difference. keep getting why we keep getting knocked back.","start_word":397,"end_word":423,"sentiment":"negative","sentiment_score":-0.6810758113861084},{"text":"I'm not a water engineer. Yeah. This isn't this isn't my field of study, but I I just wanna wrap it up.","start_word":424,"end_word":445,"sentiment":"neutral","sentiment_score":-0.32796040177345276},{"text":"This has gone on way too long.","start_word":446,"end_word":452,"sentiment":"negative","sentiment_score":-0.6154319047927856},{"text":"Yeah. Yeah. Look. I I appreciate that. And and I guess, you know, I I've I I should've technically been done.","start_word":453,"end_word":473,"sentiment":"neutral","sentiment_score":-0.14982056617736816},{"text":"I don't understand why I'm why I'm still getting I I called I hear about you, this.","start_word":474,"end_word":490,"sentiment":"negative","sentiment_score":-0.335467666387558},{"text":"but I hear you, but we're not. Yeah. Yeah. Look. I I like I said, I'll I'll assess it, and I've got Urbis has given me the plans. Before I send out a letter, I'll make sure to give Louise a call because I I don't wanna just write another letter if it's just gonna It's come it's back just it's to me just again. a I it's just I it's just I a kinda memo.","start_word":491,"end_word":566,"sentiment":"neutral","sentiment_score":-0.22264617681503296},{"text":"I'm just sick and tired yeah. of us Yeah.","start_word":567,"end_word":575,"sentiment":"negative","sentiment_score":-0.5858219265937805},{"text":"going back.","start_word":576,"end_word":577,"sentiment":"neutral","sentiment_score":-0.22595661878585815},{"text":"They're saying the last time, this is the last time, this is the last time, and every time we go back to them, they bring up something else. It's not how you do business. It's not professional. And I'm just I just I don't I just don't I'm getting to the stage where I don't know who to trust now, Alex. Alex. I'm really starting to doubt I things.","start_word":578,"end_word":646,"sentiment":"negative","sentiment_score":-0.6093055605888367},{"text":"I appreciate that, but I I've I have done everything. Like, I I've worked my ass off to get where we got to. I also put it to to get it assessed. So, like, I I I've done as much as I as possible to get this going.","start_word":647,"end_word":694,"sentiment":"neutral","sentiment_score":-0.18862925469875336},{"text":"I have no idea why Louise is being so difficult with her. I've never had this happen before. And it's like I I like I said, I should have been this should not be for me. I should not this this is not helping me either. I I I wanted to have already done this. Like, this should not have come back to me.","start_word":695,"end_word":758,"sentiment":"negative","sentiment_score":-0.6322335600852966},{"text":"So I I am working on it, and I will get it to you.","start_word":759,"end_word":772,"sentiment":"neutral","sentiment_score":-0.055986255407333374},{"text":"I'm going to call Louise anyway regardless of the memo because I I just don't I don't wanna do another memo if it's just gonna be exactly the same thing that she's doing again. I don't I don't want to do another thing so then you have to pay again. I just think that's ridiculous. It's ridiculous that I have to do it in the first place, but Well, I yeah, I don't I wanna I hear have I to hear you that that's I I don't I don't know if they're whipping my hands, you know. I have to do what they say.","start_word":773,"end_word":876,"sentiment":"negative","sentiment_score":-0.5666574835777283},{"text":"And I know. And that but that that's why I'm call that's why I wanna call just to be like, what do you need in this memo? Because they what they've said to Ervis that they need in the memo is just like, oh, just saying that it meets the plans. But I've already told them that it meets the plans, like, four or five times. Well, So just resend why them what why you've isn't already it good resend enough? them what you've already sent them. I don't know. But if you can please just Yeah. get in That touch with it. I just I just wanna but wrap but this up.","start_word":877,"end_word":989,"sentiment":"neutral","sentiment_score":-0.048444774891950385},{"text":"This is just getting yeah. ridiculous.","start_word":990,"end_word":995,"sentiment":"negative","sentiment_score":-0.44134676456451416},{"text":"That's It's a comedy. I totally understand. I totally understand. And and Alright. Well, I'll I'll leave you like, to I I do your I'm thing and going whatever. to. I'll just if you can please just try and get this wrapped up because it's just it's really starting to cost me about I twenty will. grand a month now. I Alright. I understand. I understand, Anthony. And look, I I'll do my best.","start_word":996,"end_word":1069,"sentiment":"neutral","sentiment_score":-0.13504694402217865},{"text":"We've been gone. This has been happening for years. I don't understand. I yeah.","start_word":1070,"end_word":1083,"sentiment":"negative","sentiment_score":-0.4108232855796814},{"text":"Like I said, I I don't either.","start_word":1084,"end_word":1090,"sentiment":"neutral","sentiment_score":-0.3306378126144409},{"text":"I don't understand why we're still doing this.","start_word":1091,"end_word":1098,"sentiment":"negative","sentiment_score":-0.4151197075843811},{"text":"No. Well, if It's you could a speak it's to a her it's today a or two whatever, lot it's that'd a be two lot great subdivision. because I just I've I've got I've gotta wrap this up. Yeah. No. Otherwise, I understand. I'm gonna ring her and go in and see her.","start_word":1099,"end_word":1151,"sentiment":"neutral","sentiment_score":-0.1958509385585785},{"text":"I can't handle it anymore.","start_word":1152,"end_word":1156,"sentiment":"negative","sentiment_score":-0.42778730392456055},{"text":"Yeah. And yeah. I I appreciate that. I think that's yeah.","start_word":1157,"end_word":1167,"sentiment":"neutral","sentiment_score":0.1510193794965744},{"text":"I can see where you come from. Thank you. If you could let us know how you go, that'd be great. Thank you. Yeah. Will do.","start_word":1168,"end_word":1193,"sentiment":"positive","sentiment_score":0.6030191779136658},{"text":"No Cheers. worries.","start_word":1194,"end_word":1196,"sentiment":"neutral","sentiment_score":0.2015738934278488},{"text":"Have a good day.","start_word":1197,"end_word":1200,"sentiment":"positive","sentiment_score":0.5251679420471191},{"text":"Bye.","start_word":1201,"end_word":1201,"sentiment":"neutral","sentiment_score":0.25732359290122986}],"average":{"sentiment":"neutral","sentiment_score":-0.2953252075473377}}}}