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at home.","start":23.225,"end":23.945,"sentiment":"neutral","sentiment_score":0.11902760465939839},{"text":"Right?","start":23.945,"end":24.345001,"sentiment":"neutral","sentiment_score":0.07196366786956787},{"text":"Okay.","start":24.345001,"end":24.665,"sentiment":"neutral","sentiment_score":0.14311596751213074},{"text":"Perfect.","start":24.665,"end":25.165,"sentiment":"positive","sentiment_score":0.4063952565193176},{"text":"Bear","start":25.224998,"end":25.465,"sentiment":"neutral","sentiment_score":0.17736829817295074}],"sentiment":"neutral","sentiment_score":0.16513228629316604,"channel":0,"num_words":7,"start":23.225,"end":25.465},{"sentences":[{"text":"Yep.","start":25.435001,"end":25.935001,"sentiment":"neutral","sentiment_score":0.12309454381465912}],"sentiment":"neutral","sentiment_score":0.12309454381465912,"channel":1,"num_words":1,"start":25.435001,"end":25.935001},{"sentences":[{"text":"with 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and is asked for their date of birth by the agent. The agent connects the call to a representative and asks for the customer's date of birth. The customer is on the line and the call ends with the representative thanking them and asking for their help."},"intents":{"segments":[{"text":"I'll connect the call to our tech rep so they could assist you live today. Okay?","start_word":44,"end_word":59,"intents":[{"intent":"Connect call","confidence_score":0.4505347}]}]},"sentiments":{"segments":[{"text":"Sorry. The line was disconnected. And I'm Oh, speaking that's right. to Sean McLendon? Yes. Okay.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":-0.05632414296269417},{"text":"Wonderful.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.4841759204864502},{"text":"So, Sean, may I have your date of birth, please? 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