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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.05184297263622284},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":4.98,"sentiment":"neutral","sentiment_score":0.04972354485653341},{"text":"Thanks.","start":14.835,"end":15.335,"sentiment":"positive","sentiment_score":0.3595903515815735},{"text":"Please stay on the line.","start":15.395,"end":16.695,"sentiment":"neutral","sentiment_score":0.08144495263695717},{"text":"I'm sorry.","start":38.16,"end":38.8,"sentiment":"neutral","sentiment_score":-0.1396920382976532}],"sentiment":"neutral","sentiment_score":0.053394029140472414,"num_words":25,"start":0.32,"end":38.8},{"sentences":[{"text":"This person is not available.","start":38.8,"end":40.260002,"sentiment":"neutral","sentiment_score":-0.19295500814914704},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.48,"end":44.485,"sentiment":"neutral","sentiment_score":-0.0938735907631261}],"sentiment":"neutral","sentiment_score":-0.11994764796997372,"num_words":19,"start":38.8,"end":44.485}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Dana Oakview Financial and your review.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Hank. It's Dana from OC Financial. I just had you book in the session to go through your annual review. I understand you're probably very busy at work. If the date doesn't suit, that is absolutely fine.\n\nIf you can please call us back on 130160796, we can always reschedule to a more suited time for you. I hope you have a good week and a good weekend ahead. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.05184297263622284},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":4.98,"sentiment":"neutral","sentiment_score":0.04972354485653341}],"sentiment":"neutral","sentiment_score":0.04984821707886808,"channel":1,"num_words":17,"start":0.32,"end":4.98},{"sentences":[{"text":"Dana Oakview Financial and your review.","start":7.68,"end":10.34,"sentiment":"neutral","sentiment_score":0.12636373192071915}],"sentiment":"neutral","sentiment_score":0.12636373192071915,"channel":0,"num_words":6,"start":7.68,"end":10.34},{"sentences":[{"text":"Thanks.","start":14.835,"end":15.335,"sentiment":"positive","sentiment_score":0.3595903515815735},{"text":"Please stay on the line.","start":15.395,"end":16.695,"sentiment":"neutral","sentiment_score":0.08144495263695717},{"text":"I'm sorry.","start":38.16,"end":38.8,"sentiment":"neutral","sentiment_score":-0.1396920382976532},{"text":"This person is not available.","start":38.8,"end":40.260002,"sentiment":"neutral","sentiment_score":-0.19295500814914704},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.48,"end":44.485,"sentiment":"neutral","sentiment_score":-0.0938735907631261}],"sentiment":"neutral","sentiment_score":-0.06635460271327584,"channel":1,"num_words":27,"start":14.835,"end":44.485},{"sentences":[{"text":"Hi, Hank.","start":52.465,"end":52.945,"sentiment":"neutral","sentiment_score":0.07353432849049568},{"text":"It's Dana from OC Financial.","start":52.945,"end":54.565002,"sentiment":"neutral","sentiment_score":0.09408889412879944},{"text":"I just had you book in the session to go through your annual review.","start":54.625,"end":57.41,"sentiment":"neutral","sentiment_score":0.05011611085917268},{"text":"I understand you're probably very busy at work.","start":57.41,"end":59.91,"sentiment":"neutral","sentiment_score":-0.23501802422106266},{"text":"If the date doesn't suit, that is absolutely fine.","start":60.13,"end":62.45,"sentiment":"neutral","sentiment_score":-0.24082071665260527}],"sentiment":"neutral","sentiment_score":-0.07179978852601428,"channel":0,"num_words":38,"start":52.465,"end":62.45},{"sentences":[{"text":"If you can please call us back on 130160796, we can always reschedule to a more suited time for you.","start":62.45,"end":68.61,"sentiment":"neutral","sentiment_score":0.059925630874931815},{"text":"I hope you have a good week and a good weekend ahead.","start":68.61,"end":70.94688,"sentiment":"positive","sentiment_score":0.6400676319996516},{"text":"Thank you.","start":71.64687,"end":72.30688,"sentiment":"positive","sentiment_score":0.44469520449638367}],"sentiment":"neutral","sentiment_score":0.2873151356025654,"channel":0,"num_words":34,"start":62.45,"end":72.30688}]},"summary":{"result":"success","short":"A representative from OC Financial called Hank, who had previously booked a session to go through his annual review. The representative left an additional message for Hank, asking him to call back to reschedule if needed. The representative also offered Hank the option to go through an additional message if his date doesn't work."},"intents":{"segments":[{"text":"It's Dana from OC Financial. I just had you book in the session to go through your annual review. I understand you're probably very busy at work. If the date doesn't suit, that is absolutely fine. If you can please call us back on 130160796, we can always reschedule to a more suited time for you. I hope you have a good week and a good weekend ahead. Thank you.","start_word":52,"end_word":121,"intents":[{"intent":"Schedule review","confidence_score":0.03267261}]},{"text":"If you can please call us back on 130160796, we can always reschedule to a more suited time for you. I hope you have a good week and a good weekend ahead. Thank you.","start_word":88,"end_word":121,"intents":[{"intent":"Reschedule meeting","confidence_score":0.28206402}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Dana Oakview Financial and your review.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.07150320708751678},{"text":"Thanks.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.3595903515815735},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Hank. It's Dana from OC Financial. I just had you book in the session to go through your annual review. I understand you're probably very busy at work. If the date doesn't suit, that is absolutely fine. If you can please call us back on 130160796, we can always reschedule to a more suited time for you.","start_word":24,"end_word":107,"sentiment":"neutral","sentiment_score":-0.03859739378094673},{"text":"I hope you have a good week and a good weekend ahead. Thank you.","start_word":108,"end_word":121,"sentiment":"positive","sentiment_score":0.6246344447135925}],"average":{"sentiment":"neutral","sentiment_score":0.057036523257984834}}}}