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Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.08,"end":2.58,"sentiment":"negative","sentiment_score":-0.36313675716519356},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.12,"end":6.98,"sentiment":"neutral","sentiment_score":-0.14266395355973924}],"sentiment":"neutral","sentiment_score":-0.2228358821435408,"num_words":22,"start":0.08,"end":6.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hello, Tanisha. Good morning. I hope everything is doing well with you. I'm just following up regarding your payment arrangement plan set up. I checked on your account, and the last invoice that was sent to you has not been settled yet.\n\nI'm just checking in if you need further assistance or if there was an error while making the payment. If you need further assistance, don't have... Please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and good morning again. Goodbye for now.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.08,"end":2.58,"sentiment":"negative","sentiment_score":-0.36313675716519356},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.12,"end":6.98,"sentiment":"neutral","sentiment_score":-0.14266395355973924}],"sentiment":"neutral","sentiment_score":-0.2228358821435408,"channel":1,"num_words":22,"start":0.08,"end":6.98},{"sentences":[{"text":"Hello, Tanisha.","start":8.559999,"end":9.46,"sentiment":"neutral","sentiment_score":0.10516859218478203},{"text":"Good morning.","start":9.5199995,"end":10.16,"sentiment":"positive","sentiment_score":0.4267943799495697},{"text":"I hope everything is doing well with you.","start":10.16,"end":13.245,"sentiment":"positive","sentiment_score":0.588877446949482},{"text":"I'm just following up regarding your payment arrangement plan set up.","start":13.245,"end":17.325,"sentiment":"neutral","sentiment_score":0.04396887309849262},{"text":"I checked on your account, and the last invoice that was sent to you has not been settled yet.","start":17.325,"end":23.884998,"sentiment":"neutral","sentiment_score":-0.2951244947157408}],"sentiment":"neutral","sentiment_score":0.015505660103545302,"channel":0,"num_words":42,"start":8.559999,"end":23.884998},{"sentences":[{"text":"I'm just checking in if you need further assistance or if there was an error while making the payment.","start":23.884998,"end":29.67,"sentiment":"neutral","sentiment_score":-0.16305998203001523},{"text":"If you need further assistance, don't have...","start":30.45,"end":32.53,"sentiment":"neutral","sentiment_score":-0.07923866808414459},{"text":"Please don't hesitate to call us, and we'll be more than happy to assist.","start":32.53,"end":35.57,"sentiment":"neutral","sentiment_score":0.26407915885959354},{"text":"Thank you so much, and good morning again.","start":35.57,"end":37.67,"sentiment":"positive","sentiment_score":0.6334460452198982},{"text":"Goodbye for now.","start":37.97,"end":39.03,"sentiment":"neutral","sentiment_score":0.16038313756386438}],"sentiment":"neutral","sentiment_score":0.1096669737907017,"channel":0,"num_words":51,"start":23.884998,"end":39.03}]},"summary":{"result":"success","short":"The agent calls Tanisha regarding her payment arrangement plan, but she is not available. The agent informs her that the last invoice she sent has not been settled yet, and asks if she needs further assistance. The agent tells her not to hesitate to call and offers further assistance if needed."},"intents":{"segments":[{"text":"I'm just following up regarding your payment arrangement plan set up.","start_word":34,"end_word":44,"intents":[{"intent":"Assist with payment arrangement","confidence_score":0.034371637}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.3720907270908356},{"text":"Please leave a short message, and it will be sent as an audio message. Hello, Tanisha.","start_word":8,"end_word":23,"sentiment":"neutral","sentiment_score":-0.08109991252422333},{"text":"Good morning. I hope everything is doing well with you.","start_word":24,"end_word":33,"sentiment":"positive","sentiment_score":0.5495964884757996},{"text":"I'm just following up regarding your payment arrangement plan set up. I checked on your account, and the last invoice that was sent to you has not been settled yet. I'm just checking in if you need further assistance or if there was an error while making the payment. If you need further assistance, don't have... Please don't hesitate to call us, and we'll be more than happy to assist.","start_word":34,"end_word":103,"sentiment":"neutral","sentiment_score":-0.054928816854953766},{"text":"Thank you so much, and good morning again.","start_word":104,"end_word":111,"sentiment":"positive","sentiment_score":0.6329672932624817},{"text":"Goodbye for now.","start_word":112,"end_word":114,"sentiment":"neutral","sentiment_score":0.18697747588157657}],"average":{"sentiment":"neutral","sentiment_score":0.025926578839619956}}}}