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you for calling the National Film and Sound Archive of Australia. Please stay on the line whilst we connect you to an operator. National Film and Sound Archives. This is Brad speaking. Nick Hansen.\n\nYep. I'll just see if he's available, and I'll pop you through if he is. Can I just ask what's your name and what you're inquiring about? Yep. Mhmm.\n\nYep. I'll just see yeah. If he's available, I'll pop you through. If not, I might just have to take a message. It doesn't look like he's available at the moment.\n\nDid you want me to just take down your info and I can pass it on to him to give him a callback? Okay. That's okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the National Film and Sound Archive of Australia.","start":0.24,"end":4.1,"sentiment":"positive","sentiment_score":0.4501455674568812},{"text":"Please stay on the line whilst we connect you to an operator.","start":4.96,"end":8.26,"sentiment":"neutral","sentiment_score":0.2270663045346737},{"text":"National Film and Sound Archives.","start":27.654999,"end":28.855,"sentiment":"neutral","sentiment_score":0.02890465669333935},{"text":"This is Brad speaking.","start":28.855,"end":29.835,"sentiment":"neutral","sentiment_score":0.06413071043789387},{"text":"Nick Hansen.","start":35.55,"end":36.37,"sentiment":"neutral","sentiment_score":0.043131944723427296}],"sentiment":"neutral","sentiment_score":0.24611007081610817,"num_words":35,"start":0.24,"end":36.37},{"sentences":[{"text":"Yep.","start":36.43,"end":36.93,"sentiment":"neutral","sentiment_score":0.10942614078521729},{"text":"I'll just see if he's available, and I'll pop you through if he is.","start":37.15,"end":41.79,"sentiment":"neutral","sentiment_score":0.09512654904808317},{"text":"Can I just ask what's your name and what you're inquiring about?","start":41.79,"end":45.25,"sentiment":"neutral","sentiment_score":0.022281597290808957},{"text":"Yep.","start":51.055,"end":51.555,"sentiment":"neutral","sentiment_score":0.01486165076494217},{"text":"Mhmm.","start":55.375,"end":55.875,"sentiment":"neutral","sentiment_score":0.016664845868945122}],"sentiment":"neutral","sentiment_score":0.060003568675240565,"num_words":29,"start":36.43,"end":55.875},{"sentences":[{"text":"Yep.","start":61.41,"end":61.91,"sentiment":"neutral","sentiment_score":0.06222498416900635},{"text":"I'll just see yeah.","start":62.93,"end":63.81,"sentiment":"neutral","sentiment_score":0.056145114824175835},{"text":"If he's available, I'll pop you through.","start":63.81,"end":65.81,"sentiment":"neutral","sentiment_score":0.06051987303154809},{"text":"If not, I might just have to take a message.","start":65.81,"end":67.75,"sentiment":"neutral","sentiment_score":-0.06791654825210572},{"text":"It doesn't look like he's available at the moment.","start":151.97,"end":154.79001,"sentiment":"neutral","sentiment_score":-0.08665034009350671}],"sentiment":"neutral","sentiment_score":-0.024147548021808747,"num_words":31,"start":61.41,"end":154.79001},{"sentences":[{"text":"Did you want me to just take down your info and I can pass it on to him to give him a callback?","start":155.01,"end":159.59,"sentiment":"neutral","sentiment_score":-0.020637755970592083},{"text":"Okay.","start":164.655,"end":165.155,"sentiment":"neutral","sentiment_score":0.2570105791091919},{"text":"That's okay.","start":165.215,"end":165.955,"sentiment":"neutral","sentiment_score":0.2698556035757065},{"text":"Bye bye.","start":166.015,"end":166.595,"sentiment":"neutral","sentiment_score":0.2162807732820511}],"sentiment":"neutral","sentiment_score":0.02695053376789604,"num_words":28,"start":155.01,"end":166.595}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the National Film and Sound Archive of Australia. Please stay on the line whilst we connect you to an operator.\n\nChannel 0: Hello?\n\nChannel 1: National Film and Sound Archives. This is Brad speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Nick Hanson.\n\nChannel 1: Nick Hansen. Yep. I'll just see if he's available, and I'll pop you through if he is. Can I just ask what's your name and what you're inquiring about?\n\nChannel 0: This is Mary from Vigilance AI. We're\n\nChannel 1: Yep.\n\nChannel 0: trying to present cybersecurity with him.\n\nChannel 1: Mhmm.\n\nChannel 0: So can you able to transfer the call to Nick?\n\nChannel 1: Yep. I'll just see yeah. If he's available, I'll pop you through. If not, I might just have to take a message.\n\nChannel 0: Sure.\n\nChannel 1: It doesn't look like he's available at the moment. Did you want me to just take down your info and I can pass it on to\n\nChannel 0: I\n\nChannel 1: him to give him a callback?\n\nChannel 0: see. No worries. Maybe I'll just drop an email to Nick. Thank you.\n\nChannel 1: Okay. That's okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the National Film and Sound Archive of Australia.","start":0.24,"end":4.1,"sentiment":"positive","sentiment_score":0.4501455674568812},{"text":"Please stay on the line whilst we connect you to an operator.","start":4.96,"end":8.26,"sentiment":"neutral","sentiment_score":0.2270663045346737}],"sentiment":"positive","sentiment_score":0.33860593599577743,"channel":1,"num_words":24,"start":0.24,"end":8.26},{"sentences":[{"text":"Hello?","start":26.359999,"end":26.859999,"sentiment":"neutral","sentiment_score":0.07234592735767365}],"sentiment":"neutral","sentiment_score":0.07234592735767365,"channel":0,"num_words":1,"start":26.359999,"end":26.859999},{"sentences":[{"text":"National Film and Sound Archives.","start":27.654999,"end":28.855,"sentiment":"neutral","sentiment_score":0.02890465669333935},{"text":"This is Brad speaking.","start":28.855,"end":29.835,"sentiment":"neutral","sentiment_score":0.06413071043789387}],"sentiment":"neutral","sentiment_score":0.044560680579808026,"channel":1,"num_words":9,"start":27.654999,"end":29.835},{"sentences":[{"text":"Yes.","start":30.759998,"end":31.16,"sentiment":"neutral","sentiment_score":0.15082579851150513},{"text":"Good morning.","start":31.16,"end":31.8,"sentiment":"positive","sentiment_score":0.3579816222190857},{"text":"I'm looking for Nick Hanson.","start":31.8,"end":33.739998,"sentiment":"neutral","sentiment_score":0.10114795863628387}],"sentiment":"neutral","sentiment_score":0.17156610451638699,"channel":0,"num_words":8,"start":30.759998,"end":33.739998},{"sentences":[{"text":"Nick Hansen.","start":35.55,"end":36.37,"sentiment":"neutral","sentiment_score":0.043131944723427296},{"text":"Yep.","start":36.43,"end":36.93,"sentiment":"neutral","sentiment_score":0.10942614078521729},{"text":"I'll just see if he's available, and I'll pop you through if he is.","start":37.15,"end":41.79,"sentiment":"neutral","sentiment_score":0.09512654904808317},{"text":"Can I just ask what's your name and what you're inquiring about?","start":41.79,"end":45.25,"sentiment":"neutral","sentiment_score":0.022281597290808957}],"sentiment":"neutral","sentiment_score":0.06189106497913599,"channel":1,"num_words":29,"start":35.55,"end":45.25},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":46.214996,"end":49.754997,"sentiment":"neutral","sentiment_score":0.027757597466309864},{"text":"We're","start":51.03,"end":51.27,"sentiment":"neutral","sentiment_score":0.03494097664952278}],"sentiment":"neutral","sentiment_score":0.02878379449248314,"channel":0,"num_words":7,"start":46.214996,"end":51.27},{"sentences":[{"text":"Yep.","start":51.055,"end":51.555,"sentiment":"neutral","sentiment_score":0.01486165076494217}],"sentiment":"neutral","sentiment_score":0.01486165076494217,"channel":1,"num_words":1,"start":51.055,"end":51.555},{"sentences":[{"text":"trying to present cybersecurity with him.","start":51.27,"end":54.17,"sentiment":"neutral","sentiment_score":0.0021360100557406745}],"sentiment":"neutral","sentiment_score":0.0021360100557406745,"channel":0,"num_words":6,"start":51.27,"end":54.17},{"sentences":[{"text":"Mhmm.","start":55.375,"end":55.875,"sentiment":"neutral","sentiment_score":0.016664845868945122}],"sentiment":"neutral","sentiment_score":0.016664845868945122,"channel":1,"num_words":1,"start":55.375,"end":55.875},{"sentences":[{"text":"So can you able to transfer the call to Nick?","start":57.43,"end":60.09,"sentiment":"neutral","sentiment_score":0.020215711370110512}],"sentiment":"neutral","sentiment_score":0.020215711370110512,"channel":0,"num_words":10,"start":57.43,"end":60.09},{"sentences":[{"text":"Yep.","start":61.41,"end":61.91,"sentiment":"neutral","sentiment_score":0.06222498416900635},{"text":"I'll just see yeah.","start":62.93,"end":63.81,"sentiment":"neutral","sentiment_score":0.056145114824175835},{"text":"If he's available, I'll pop you through.","start":63.81,"end":65.81,"sentiment":"neutral","sentiment_score":0.06051987303154809},{"text":"If not, I might just have to take a message.","start":65.81,"end":67.75,"sentiment":"neutral","sentiment_score":-0.06791654825210572}],"sentiment":"neutral","sentiment_score":0.0014217760075222361,"channel":1,"num_words":22,"start":61.41,"end":67.75},{"sentences":[{"text":"Sure.","start":68.30499,"end":68.80499,"sentiment":"neutral","sentiment_score":0.03853202238678932}],"sentiment":"neutral","sentiment_score":0.03853202238678932,"channel":0,"num_words":1,"start":68.30499,"end":68.80499},{"sentences":[{"text":"It doesn't look like he's available at the moment.","start":151.97,"end":154.79001,"sentiment":"neutral","sentiment_score":-0.08665034009350671},{"text":"Did you want me to just take down your info and I can pass it on to","start":155.01,"end":158.37,"sentiment":"neutral","sentiment_score":-0.015273631057318519}],"sentiment":"neutral","sentiment_score":-0.03998095341599905,"channel":1,"num_words":26,"start":151.97,"end":158.37},{"sentences":[{"text":"I","start":158.34,"end":158.84,"sentiment":"neutral","sentiment_score":-0.024526022374629974}],"sentiment":"neutral","sentiment_score":-0.024526022374629974,"channel":0,"num_words":1,"start":158.34,"end":158.84},{"sentences":[{"text":"him to give him a callback?","start":158.37,"end":159.59,"sentiment":"neutral","sentiment_score":-0.03583610989153385}],"sentiment":"neutral","sentiment_score":-0.03583610989153385,"channel":1,"num_words":6,"start":158.37,"end":159.59},{"sentences":[{"text":"see.","start":160.26,"end":160.66,"sentiment":"neutral","sentiment_score":0.027703722938895226},{"text":"No worries.","start":160.66,"end":161.45999,"sentiment":"neutral","sentiment_score":0.1230553612112999},{"text":"Maybe I'll just drop an email to Nick.","start":161.45999,"end":163.86,"sentiment":"neutral","sentiment_score":0.13286244589835405},{"text":"Thank you.","start":163.86,"end":164.59999,"sentiment":"positive","sentiment_score":0.4716838002204895}],"sentiment":"neutral","sentiment_score":0.17539089330686972,"channel":0,"num_words":13,"start":160.26,"end":164.59999},{"sentences":[{"text":"Okay.","start":164.655,"end":165.155,"sentiment":"neutral","sentiment_score":0.2570105791091919},{"text":"That's okay.","start":165.215,"end":165.955,"sentiment":"neutral","sentiment_score":0.2698556035757065},{"text":"Bye bye.","start":166.015,"end":166.595,"sentiment":"neutral","sentiment_score":0.2162807732820511}],"sentiment":"neutral","sentiment_score":0.2458566665649414,"channel":1,"num_words":5,"start":164.655,"end":166.595}]},"summary":{"result":"success","short":"A customer calls the National Film and Soundess of Australia and is directed to an operator. The customer is looking for Nick Hanson but is informed that he is not available and is offered to take down their information and pass it on to someone else. The customer decides to drop an email and the call ends."},"intents":{"segments":[{"text":"So can you able to transfer the call to Nick? Yep.","start_word":86,"end_word":96,"intents":[{"intent":"Transfer call","confidence_score":0.2983266}]},{"text":"Maybe I'll just drop an email to Nick. Thank you.","start_word":155,"end_word":164,"intents":[{"intent":"Send email","confidence_score":0.17163023}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the National Film and Sound Archive of Australia.","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.4513353407382965},{"text":"Please stay on the line whilst we connect you to an operator. Hello? National Film and Sound Archives. This is Brad speaking. Yes.","start_word":12,"end_word":34,"sentiment":"neutral","sentiment_score":0.14320454001426697},{"text":"Good morning.","start_word":35,"end_word":36,"sentiment":"positive","sentiment_score":0.35589152574539185},{"text":"I'm looking for Nick Hanson. Nick Hansen. Yep. I'll just see if he's available, and I'll pop you through if he is. Can I just ask what's your name and what you're inquiring about? This is Mary from Vigilance AI. We're Yep. trying to present cybersecurity with him. Mhmm. So can you able to transfer the call to Nick? Yep. I'll just see yeah. If he's available, I'll pop you through. If not, I might just have to take a message. Sure. It doesn't look like he's available at the moment. Did you want me to just take down your info and I can pass it on to I him to give him a callback? see. No worries. Maybe I'll just drop an email to Nick.","start_word":37,"end_word":162,"sentiment":"neutral","sentiment_score":0.028207646682858467},{"text":"Thank you.","start_word":163,"end_word":164,"sentiment":"positive","sentiment_score":0.4599095284938812},{"text":"Okay. That's okay. Bye bye.","start_word":165,"end_word":169,"sentiment":"neutral","sentiment_score":0.25671765208244324}],"average":{"sentiment":"neutral","sentiment_score":0.08399822915247245}}}}