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And what's the problem there? Mhmm. Yeah. You need to call on Monday. We don't do that on the weekends. You need to call on Monday from Monday to Friday and talk to the accounts team. They're not here today. They're here tomorrow. Yep. Did you wanna get a connection in the new address? Okay. Because because I'm saying we can help you with that too. We can give you a special price as well. Because we do NBN, All different types of connections we do. I don't know. That's something you need to discuss with connection well, not with the connections, with the accounts. But if you do if you change from one address to another, it's gonna save you connection fees and and stuff like that. So you do save money by doing that, and we get you we get you connected pretty much straight away. And then all we do is just transfer your connection from one address to the other address. Yeah. When you call tomorrow, make sure you you go to the accounts team. Because on the weekends, it doesn't go to the accounts. It goes directly to tech support. Yeah. Call call the 1800 number and just select option 2 again. Okay. Thank you. Bye bye. 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Yes. Hello? Sorry? Yes.\n\nWhat's the address? Hold on one second. How do you spell the first name? How do you spell the first name? Prasad.\n\nIs that Prasad Reddy? Okay. And what's the problem there? Mhmm. Yeah.\n\nYou need to call on Monday. We don't do that on the weekends. You need to call on Monday from Monday to Friday and talk to the accounts team. They're not here today. They're here tomorrow.\n\nYep. Did you wanna get a connection in the new address? Okay. Because because I'm saying we can help you with that too. We can give you a special price as well.\n\nBecause we do NBN, All different types of connections we do. I don't know. That's something you need to discuss with connection well, not with the connections, with the accounts. But if you do if you change from one address to another, it's gonna save you connection fees and and stuff like that. So you do save money by doing that, and we get you we get you connected pretty much straight away.\n\nAnd then all we do is just transfer your connection from one address to the other address. Yeah. When you call tomorrow, make sure you you go to the accounts team. Because on the weekends, it doesn't go to the accounts. It goes directly to tech support.\n\nYeah. Call call the 1800 number and just select option 2 again. Okay. Thank you. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello, Erica?","start":0.39999998,"end":1.22,"sentiment":"neutral","sentiment_score":0.051149774342775345},{"text":"Yes.","start":3.28,"end":3.6,"sentiment":"neutral","sentiment_score":0.1774560809135437},{"text":"Hello?","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.27407076954841614},{"text":"Sorry?","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.004090981557965279},{"text":"Yes.","start":15.415,"end":15.915,"sentiment":"neutral","sentiment_score":0.0192110575735569}],"sentiment":"neutral","sentiment_score":0.0948244125271837,"num_words":6,"start":0.39999998,"end":15.915},{"sentences":[{"text":"What's the address?","start":15.975,"end":16.955,"sentiment":"neutral","sentiment_score":0.013123386539518833},{"text":"Hold on one second.","start":23.175,"end":24.235,"sentiment":"neutral","sentiment_score":0.0014017127687111497},{"text":"How do you spell the first 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Yeah. I'm Prasad. I'm using the Airtel broadband.\n\nChannel 0: Sorry?\n\nChannel 1: I'm using the Airtel connection.\n\nChannel 0: Yes. What's the address?\n\nChannel 1: Yeah. This is on Mahogany Avenue, Macquarie Park.\n\nChannel 0: Hold on one second. How do you spell the first name?\n\nChannel 1: Sorry?\n\nChannel 0: How do you spell the first name?\n\nChannel 1: Prasad.\n\nChannel 0: Prasad.\n\nChannel 1: Yeah. Prasad. And the address is 110 Mahogany Avenue, Mc Herring Road, McWherry Park.\n\nChannel 0: Is that Prasad Reddy?\n\nChannel 1: Yes. Plus already.\n\nChannel 0: Okay. And what's the problem there?\n\nChannel 1: Yeah. This month and this month and twenty fifth, we are going to relocate that house. So I\n\nChannel 0: Mhmm.\n\nChannel 1: need to disconnect the better connection.\n\nChannel 0: Yeah. You need to call on Monday. We don't do that on the weekends. You need to call on Monday from Monday to Friday and talk to the accounts team. They're not here today.\n\nThey're here tomorrow.\n\nChannel 1: Okay.\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: Did you wanna get a connection in the new address?\n\nChannel 1: No. I want to this one is disconnecting. We'll planning to get another connection today. We need\n\nChannel 0: Okay.\n\nChannel 1: to new\n\nChannel 0: Because\n\nChannel 1: connection.\n\nChannel 0: because I'm saying we can help you with that too. We can give you a special price as well. Because we do NBN, All different types of connections we\n\nChannel 1: Okay. We'll see later. Before that, we need to disconnect here. Right? This month and twenty fifth, we are going to relocating.\n\nChannel 0: do. I don't know. That's something you need to discuss with connection well, not with the connections, with the accounts.\n\nChannel 1: So okay.\n\nChannel 0: But if you do if you change from one address to another, it's gonna save you connection fees and and stuff like that. So you do save money by doing that, and we get you we get you connected pretty much straight away. And then all we do is just transfer your connection from one address to the other address.\n\nChannel 1: Okay. We'll discuss with my\n\nChannel 0: Yeah.\n\nChannel 1: doormat.\n\nChannel 0: When you call tomorrow, make sure you you go to the accounts team. Because on the weekends, it doesn't go to the accounts. It goes directly to tech support.\n\nChannel 1: Okay. Sure. So tomorrow I will call you then.\n\nChannel 0: Yeah. Call call the 1800 number and just select option 2 again.\n\nChannel 1: Okay. Sure. Sure. Thank you. Thank you very much.\n\nChannel 0: Okay. Thank you. Bye bye. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, 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much.","start":150.10893,"end":151.16895,"sentiment":"positive","sentiment_score":0.6146001517772675}],"sentiment":"positive","sentiment_score":0.43095120787620544,"channel":1,"num_words":9,"start":148.90894,"end":151.16895},{"sentences":[{"text":"Okay.","start":151.2,"end":151.52,"sentiment":"neutral","sentiment_score":0.24247032403945923},{"text":"Thank you.","start":151.52,"end":151.92,"sentiment":"positive","sentiment_score":0.40723349153995514},{"text":"Bye bye.","start":151.92,"end":152.4,"sentiment":"neutral","sentiment_score":0.20524334162473679},{"text":"Bye.","start":152.4,"end":152.9,"sentiment":"neutral","sentiment_score":0.08443222939968109}],"sentiment":"neutral","sentiment_score":0.25864270329475403,"channel":0,"num_words":6,"start":151.2,"end":152.9},{"sentences":[{"text":"Bye bye.","start":152.82893,"end":153.64894,"sentiment":"neutral","sentiment_score":0.033868931233882904}],"sentiment":"neutral","sentiment_score":0.033868931233882904,"channel":1,"num_words":2,"start":152.82893,"end":153.64894}]},"summary":{"result":"success","short":"A customer named Prasad is on the phone with an agent named Erica from Airtel broadband. They discuss relieving a house and disconnecting a connection. The agent advises Prasad to call on Monday to discuss the account and get a new connection. They also discuss transferring the connection from one address to the other and saving money by switching from one address to the other."},"intents":{"segments":[{"text":"I need to disconnect the better connection. Yeah.","start_word":99,"end_word":106,"intents":[{"intent":"Disconnect connection","confidence_score":0.3718993}]},{"text":"because I'm saying we can help you with that too. We can give you a special price as well. Because we do NBN, All different types of connections we Okay.","start_word":178,"end_word":207,"intents":[{"intent":"Manage connection","confidence_score":0.0046738386}]}]},"sentiments":{"segments":[{"text":"Hello, Erica? Hello? Yes. Good Hello? evening. Yeah. I'm Prasad. I'm using the Airtel broadband. Sorry? I'm using the Airtel connection. Yes. What's the address? Yeah. This is on Mahogany Avenue, Macquarie Park. Hold on one second. How do you spell the first name? Sorry? How do you spell the first name? Prasad. Prasad. Yeah. Prasad. And the address is 110 Mahogany Avenue, Mc Herring Road, McWherry Park. Is that Prasad Reddy? Yes. Plus already. Okay. And what's the problem there? Yeah. This month and this month and twenty fifth, we are going to relocate that house. So Mhmm.","start_word":0,"end_word":98,"sentiment":"neutral","sentiment_score":-0.014081080444157124},{"text":"I need to disconnect the better connection.","start_word":99,"end_word":105,"sentiment":"negative","sentiment_score":-0.3992602825164795},{"text":"Yeah. You need to call on Monday. We don't do that on the weekends. You need to call on Monday from Monday to Friday and talk to the accounts team.","start_word":106,"end_word":135,"sentiment":"neutral","sentiment_score":-0.2277252972126007},{"text":"They're not here today.","start_word":136,"end_word":139,"sentiment":"negative","sentiment_score":-0.3715985119342804},{"text":"They're here tomorrow. Okay. Yep. Okay. Did you wanna get a connection in the new address?","start_word":140,"end_word":155,"sentiment":"neutral","sentiment_score":-0.07166645675897598},{"text":"No. I want to this one is disconnecting.","start_word":156,"end_word":163,"sentiment":"negative","sentiment_score":-0.4039639234542846},{"text":"We'll planning to get another connection today. We need Okay. to new Because connection. because I'm saying we can help you with that too. We can give you a special price as well. Because we do NBN, All different types of connections we Okay. We'll see later. Before that, we need to disconnect here. Right? This month and twenty fifth, we are going to relocating. do. I don't know. That's something you need to discuss with connection well, not with the connections, with the accounts. So okay. But if you do if you change from one address to another, it's gonna save you connection fees and and stuff like that.","start_word":164,"end_word":273,"sentiment":"neutral","sentiment_score":0.08108707043257626},{"text":"So you do save money by doing that, and we get you we get you connected pretty much straight away.","start_word":274,"end_word":293,"sentiment":"positive","sentiment_score":0.5732154846191406},{"text":"And then all we do is just transfer your connection from one address to the other address. Okay. We'll discuss with my Yeah. doormat. When you call tomorrow, make sure you you go to the accounts team. Because on the weekends, it doesn't go to the accounts. It goes directly to tech support. Okay. Sure. So tomorrow I will call you then. Yeah. Call call the 1800 number and just select option 2 again. Okay. Sure. Sure.","start_word":294,"end_word":370,"sentiment":"neutral","sentiment_score":0.042707767337560654},{"text":"Thank you. Thank you very much.","start_word":371,"end_word":376,"sentiment":"positive","sentiment_score":0.5644108057022095},{"text":"Okay.","start_word":377,"end_word":377,"sentiment":"neutral","sentiment_score":0.24247032403945923},{"text":"Thank you.","start_word":378,"end_word":379,"sentiment":"positive","sentiment_score":0.39916300773620605},{"text":"Bye bye. Bye. Bye bye.","start_word":380,"end_word":384,"sentiment":"neutral","sentiment_score":0.16521068215370177}],"average":{"sentiment":"neutral","sentiment_score":0.025570411208673573}}}}