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Rocky,\n\nChannel 1: Hi.\n\nChannel 0: it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Alright. Okay. Wonderful. Rocky, I hope you still remember the company because the last time that we touched base with you, it was September of last year.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: Actually, it was\n\nChannel 0: during\n\nChannel 1: two weeks\n\nChannel 0: that\n\nChannel 1: ago. You\n\nChannel 0: two\n\nChannel 1: called\n\nChannel 0: weeks\n\nChannel 1: me\n\nChannel 0: ago,\n\nChannel 1: two weeks ago. Yeah. And I reminded you that I'm not your target market. I'm a company of one person, and I probably don't need your services.\n\nChannel 0: sir. Alright. Got it, sir. Alright. 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sir.","start":36.526875,"end":38.046875,"sentiment":"neutral","sentiment_score":0.13105660676956177},{"text":"Alright.","start":38.046875,"end":38.366875,"sentiment":"neutral","sentiment_score":0.15597224235534668},{"text":"No no worries, Rocky.","start":38.366875,"end":39.666874,"sentiment":"neutral","sentiment_score":0.25672271475195885}],"sentiment":"neutral","sentiment_score":0.15741391591727733,"channel":0,"num_words":10,"start":34.71,"end":39.666874},{"sentences":[{"text":"Thank you.","start":39.966873,"end":40.706875,"sentiment":"positive","sentiment_score":0.5719354450702667}],"sentiment":"positive","sentiment_score":0.5719354450702667,"channel":0,"num_words":2,"start":39.966873,"end":40.706875},{"sentences":[{"text":"Thanks.","start":40.87,"end":41.37,"sentiment":"neutral","sentiment_score":0.3168860077857971}],"sentiment":"neutral","sentiment_score":0.3168860077857971,"channel":1,"num_words":1,"start":40.87,"end":41.37}]},"summary":{"result":"success","short":"An IT representative named Ronald calls a potential customer named Rocky to check if they remember discussing the company's services a couple of weeks ago. Rocky informs Ronald that he is not the target market and doesn't need their services, so there is no need to worry about it. The call ends with no further action taken."},"intents":{"segments":[{"text":"Rocky, I hope you still remember the company because the last time that we touched base with you, it was September of last year. Yep.","start_word":22,"end_word":46,"intents":[{"intent":"Recall company","confidence_score":0.042221095},{"intent":"Recall company details","confidence_score":0.00042718727}]}]},"sentiments":{"segments":[{"text":"Hello. No. Good afternoon. Rocky, Hi. it's Ronald from Cloud Solution IT. How are you doing today? Yeah. Okay. Alright. Okay.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.17512889206409454},{"text":"Wonderful.","start_word":21,"end_word":21,"sentiment":"positive","sentiment_score":0.5572372078895569},{"text":"Rocky, I hope you still remember the company because the last time that we touched base with you, it was September of last year. Yep. And Actually, it was during two weeks that ago. You two called weeks me ago, two weeks ago. Yeah. And I reminded you that I'm not your target market. I'm a company of one person, and I probably don't need your services. sir. Alright. Got it, sir. Alright. No no worries, Rocky.","start_word":22,"end_word":98,"sentiment":"neutral","sentiment_score":-0.05697888880968094},{"text":"Thank you. Thanks.","start_word":99,"end_word":101,"sentiment":"positive","sentiment_score":0.5225138068199158}],"average":{"sentiment":"neutral","sentiment_score":0.024144747399336457}}}}