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you for calling CIM. If you'd like to speak to a member of our sales team, please press 1. For customer service, please press 2. And for all other inquiries, please press 0. Hi.\n\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Anton Muscovoy. Please stay on the line. Hi. Thanks for calling CIM.\n\nMy name is Rochelle. How can I help? Yeah. Sure thing. Let me just check if he's available at the moment.\n\nCan I just take some of your details, like your name and why you're calling? Yep. Sorry. It was from Regence AI. Yeah.\n\nSure thing. And what was the email in reference to? Okay. So do we currently use regent.ai, or is it more of a, like, proposal that you'd like to put to him? So it looks like he's in a meeting at the moment.\n\nBut if you have a best contact number or email, I can pass that along to him to give you a callback. Okay. No worries. Thanks, Mary. Have a good afternoon.","paragraphs":[{"sentences":[{"text":"Thank you for calling CIM.","start":0.16,"end":1.54,"sentiment":"positive","sentiment_score":0.404162323474884},{"text":"If you'd like to speak to a member of our sales team, please press 1.","start":1.92,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.18206732869148254},{"text":"For customer service, please press 2.","start":5.8399997,"end":8.26,"sentiment":"neutral","sentiment_score":0.05254126961032549},{"text":"And for all other inquiries, please press 0.","start":8.4,"end":11.059999,"sentiment":"neutral","sentiment_score":0.046466398518532515},{"text":"Hi.","start":15.295,"end":15.795,"sentiment":"neutral","sentiment_score":0.061017632484436035}],"sentiment":"neutral","sentiment_score":0.15713765674403735,"num_words":35,"start":0.16,"end":15.795},{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":15.8550005,"end":20.195,"sentiment":"neutral","sentiment_score":0.02169326355215162},{"text":"Thanks, Anton Muscovoy.","start":30.03,"end":31.490002,"sentiment":"neutral","sentiment_score":0.29766976833343506},{"text":"Please stay on the line.","start":31.79,"end":33.09,"sentiment":"neutral","sentiment_score":0.13644899278879166},{"text":"Hi.","start":42.555,"end":42.795,"sentiment":"neutral","sentiment_score":0.22422052919864657},{"text":"Thanks for calling CIM.","start":42.795,"end":44.175,"sentiment":"positive","sentiment_score":0.4073707014322281}],"sentiment":"neutral","sentiment_score":0.13020861450711202,"num_words":29,"start":15.8550005,"end":44.175},{"sentences":[{"text":"My name is Rochelle.","start":44.395,"end":45.275,"sentiment":"positive","sentiment_score":0.43142569810152054},{"text":"How can I help?","start":45.275,"end":46.255,"sentiment":"positive","sentiment_score":0.3522283285856247},{"text":"Yeah.","start":50.875,"end":51.27,"sentiment":"neutral","sentiment_score":0.09864027053117752},{"text":"Sure thing.","start":51.350002,"end":52.010002,"sentiment":"neutral","sentiment_score":0.09490186721086502},{"text":"Let me just check if he's available at the moment.","start":52.07,"end":54.47,"sentiment":"neutral","sentiment_score":0.030796498619019987}],"sentiment":"neutral","sentiment_score":0.1776678618043661,"num_words":21,"start":44.395,"end":54.47},{"sentences":[{"text":"Can I just take some of your details, like your name and why you're calling?","start":54.47,"end":57.77,"sentiment":"neutral","sentiment_score":0.025029541179537772},{"text":"Yep.","start":68.695,"end":68.935,"sentiment":"neutral","sentiment_score":-0.004985306411981583},{"text":"Sorry.","start":68.935,"end":69.175,"sentiment":"neutral","sentiment_score":-0.04984720796346664},{"text":"It was from Regence AI.","start":69.175,"end":70.955,"sentiment":"neutral","sentiment_score":-0.037890540063381196},{"text":"Yeah.","start":72.695,"end":72.935,"sentiment":"neutral","sentiment_score":-0.00852392241358757}],"sentiment":"neutral","sentiment_score":0.005331912199440209,"num_words":23,"start":54.47,"end":72.935},{"sentences":[{"text":"Sure thing.","start":72.935,"end":73.415,"sentiment":"neutral","sentiment_score":-0.0026097712107002735},{"text":"And what was the email in reference to?","start":73.415,"end":75.435,"sentiment":"neutral","sentiment_score":-0.021520028356462717},{"text":"Okay.","start":82.27,"end":82.67,"sentiment":"neutral","sentiment_score":-0.013742674142122269},{"text":"So do we currently use regent.ai, or is it more of a, like, proposal that you'd like to put to him?","start":82.67,"end":88.53,"sentiment":"neutral","sentiment_score":-0.027451911941170692},{"text":"So it looks like he's in a meeting at the moment.","start":95.115005,"end":97.695,"sentiment":"neutral","sentiment_score":-0.04020881009372798}],"sentiment":"neutral","sentiment_score":-0.028137430353739928,"num_words":43,"start":72.935,"end":97.695},{"sentences":[{"text":"But if you have a best contact number or email, I can pass that along to him to give you a callback.","start":98.075005,"end":102.495,"sentiment":"neutral","sentiment_score":0.009275414049625397},{"text":"Okay.","start":107.195,"end":107.595,"sentiment":"neutral","sentiment_score":0.1985798478126526},{"text":"No worries.","start":107.595,"end":107.995,"sentiment":"neutral","sentiment_score":0.2971826493740082},{"text":"Thanks, Mary.","start":107.995,"end":108.635,"sentiment":"positive","sentiment_score":0.5113570392131805},{"text":"Have a good afternoon.","start":108.635,"end":109.51194,"sentiment":"positive","sentiment_score":0.49001701921224594}],"sentiment":"neutral","sentiment_score":0.12838020680412168,"num_words":31,"start":98.075005,"end":109.51194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling CIM. If you'd like to speak to a member of our sales team, please press 1. For customer service, please press 2. And for all other inquiries, please press 0. Hi.\n\nIf you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Anton Mascovoy.\n\nChannel 1: Thanks, Anton Muscovoy. Please stay on the line. Hi. Thanks for calling CIM. My name is Rochelle.\n\nHow can I help?\n\nChannel 0: Yes, dear. Good morning. I'm looking for Anton.\n\nChannel 1: Yeah. Sure thing. Let me just check if he's available at the moment. Can I just take some of your details, like your name and why you're calling?\n\nChannel 0: This is Mary from Vigilance AI. Just following up on email we sent to him.\n\nChannel 1: Yep. Sorry. It was from Regence AI. Yeah. Sure thing.\n\nAnd what was the email in reference to?\n\nChannel 0: Yes. We just want to present Social Security with him.\n\nChannel 1: Okay. So do we currently use regent.ai, or is it more of a, like, proposal that you'd like to put to him?\n\nChannel 0: We just want to check the availability of him. Is he available to speak? Can you able to transfer the call?\n\nChannel 1: So it looks like he's in a meeting at the moment. But if you have a best contact number or email, I can pass that along to him to give you a callback.\n\nChannel 0: Mhmm. I see. I'll just try to ring them back again. Thank you.\n\nChannel 1: Okay. No worries. Thanks, Mary. Have a good afternoon.","paragraphs":[{"sentences":[{"text":"Thank you for calling CIM.","start":0.16,"end":1.54,"sentiment":"positive","sentiment_score":0.404162323474884},{"text":"If you'd like to speak to a member of our sales team, please press 1.","start":1.92,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.18206732869148254},{"text":"For customer service, please press 2.","start":5.8399997,"end":8.26,"sentiment":"neutral","sentiment_score":0.05254126961032549},{"text":"And for all other inquiries, please press 0.","start":8.4,"end":11.059999,"sentiment":"neutral","sentiment_score":0.046466398518532515},{"text":"Hi.","start":15.295,"end":15.795,"sentiment":"neutral","sentiment_score":0.061017632484436035}],"sentiment":"neutral","sentiment_score":0.15713765674403735,"channel":1,"num_words":35,"start":0.16,"end":15.795},{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":15.8550005,"end":20.195,"sentiment":"neutral","sentiment_score":0.02169326355215162}],"sentiment":"neutral","sentiment_score":0.02169326355215162,"channel":1,"num_words":16,"start":15.8550005,"end":20.195},{"sentences":[{"text":"I'm looking for Anton Mascovoy.","start":22.585,"end":24.845,"sentiment":"neutral","sentiment_score":0.024883534759283066}],"sentiment":"neutral","sentiment_score":0.024883534759283066,"channel":0,"num_words":5,"start":22.585,"end":24.845},{"sentences":[{"text":"Thanks, Anton Muscovoy.","start":30.03,"end":31.490002,"sentiment":"neutral","sentiment_score":0.29766976833343506},{"text":"Please stay on the line.","start":31.79,"end":33.09,"sentiment":"neutral","sentiment_score":0.13644899278879166},{"text":"Hi.","start":42.555,"end":42.795,"sentiment":"neutral","sentiment_score":0.22422052919864657},{"text":"Thanks for calling CIM.","start":42.795,"end":44.175,"sentiment":"positive","sentiment_score":0.4073707014322281},{"text":"My name is Rochelle.","start":44.395,"end":45.275,"sentiment":"positive","sentiment_score":0.43142569810152054}],"sentiment":"neutral","sentiment_score":0.30321531742811203,"channel":1,"num_words":17,"start":30.03,"end":45.275},{"sentences":[{"text":"How can I help?","start":45.275,"end":46.255,"sentiment":"positive","sentiment_score":0.3522283285856247}],"sentiment":"positive","sentiment_score":0.3522283285856247,"channel":1,"num_words":4,"start":45.275,"end":46.255},{"sentences":[{"text":"Yes, dear.","start":47.024998,"end":47.824997,"sentiment":"neutral","sentiment_score":0.1524386629462242},{"text":"Good morning.","start":47.824997,"end":48.464996,"sentiment":"positive","sentiment_score":0.3354126960039139},{"text":"I'm looking for Anton.","start":48.464996,"end":49.765,"sentiment":"neutral","sentiment_score":0.13981141708791256}],"sentiment":"neutral","sentiment_score":0.1918685482814908,"channel":0,"num_words":8,"start":47.024998,"end":49.765},{"sentences":[{"text":"Yeah.","start":50.875,"end":51.27,"sentiment":"neutral","sentiment_score":0.09864027053117752},{"text":"Sure thing.","start":51.350002,"end":52.010002,"sentiment":"neutral","sentiment_score":0.09490186721086502},{"text":"Let me just check if he's available at the moment.","start":52.07,"end":54.47,"sentiment":"neutral","sentiment_score":0.030796498619019987},{"text":"Can I just take some of your details, like your name and why you're calling?","start":54.47,"end":57.77,"sentiment":"neutral","sentiment_score":0.025029541179537772}],"sentiment":"neutral","sentiment_score":0.034709003887006214,"channel":1,"num_words":28,"start":50.875,"end":57.77},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":59.019997,"end":62.48,"sentiment":"neutral","sentiment_score":0.048898462827006973},{"text":"Just following up on email we sent to him.","start":63.339996,"end":66.479996,"sentiment":"neutral","sentiment_score":0.035332922720246844}],"sentiment":"neutral","sentiment_score":0.0407591387629509,"channel":0,"num_words":15,"start":59.019997,"end":66.479996},{"sentences":[{"text":"Yep.","start":68.695,"end":68.935,"sentiment":"neutral","sentiment_score":-0.004985306411981583},{"text":"Sorry.","start":68.935,"end":69.175,"sentiment":"neutral","sentiment_score":-0.04984720796346664},{"text":"It was from Regence AI.","start":69.175,"end":70.955,"sentiment":"neutral","sentiment_score":-0.037890540063381196},{"text":"Yeah.","start":72.695,"end":72.935,"sentiment":"neutral","sentiment_score":-0.00852392241358757},{"text":"Sure thing.","start":72.935,"end":73.415,"sentiment":"neutral","sentiment_score":-0.0026097712107002735}],"sentiment":"neutral","sentiment_score":-0.025802867952734232,"channel":1,"num_words":10,"start":68.695,"end":73.415},{"sentences":[{"text":"And what was the email in reference to?","start":73.415,"end":75.435,"sentiment":"neutral","sentiment_score":-0.021520028356462717}],"sentiment":"neutral","sentiment_score":-0.021520028356462717,"channel":1,"num_words":8,"start":73.415,"end":75.435},{"sentences":[{"text":"Yes.","start":76.385,"end":76.885,"sentiment":"neutral","sentiment_score":-0.007726600393652916},{"text":"We just want to present Social Security with him.","start":76.945,"end":80.805,"sentiment":"neutral","sentiment_score":-0.027054760398136243}],"sentiment":"neutral","sentiment_score":-0.02512194439768791,"channel":0,"num_words":10,"start":76.385,"end":80.805},{"sentences":[{"text":"Okay.","start":82.27,"end":82.67,"sentiment":"neutral","sentiment_score":-0.013742674142122269},{"text":"So do we currently use regent.ai, or is it more of a, like, proposal that you'd like to put to him?","start":82.67,"end":88.53,"sentiment":"neutral","sentiment_score":-0.027451911941170692}],"sentiment":"neutral","sentiment_score":-0.02682876476848667,"channel":1,"num_words":22,"start":82.27,"end":88.53},{"sentences":[{"text":"We just want to check the availability of him.","start":89.35999,"end":91.67999,"sentiment":"neutral","sentiment_score":-0.02150451143582662},{"text":"Is he available to speak?","start":91.67999,"end":93.03999,"sentiment":"neutral","sentiment_score":-0.01643931567668915},{"text":"Can you able to transfer the call?","start":93.03999,"end":94.899994,"sentiment":"neutral","sentiment_score":-0.027250934126121656}],"sentiment":"neutral","sentiment_score":-0.02221398667565414,"channel":0,"num_words":21,"start":89.35999,"end":94.899994},{"sentences":[{"text":"So it looks like he's in a meeting at the moment.","start":95.115005,"end":97.695,"sentiment":"neutral","sentiment_score":-0.04020881009372798},{"text":"But if you have a best contact number or email, I can pass that along to him to give you a callback.","start":98.075005,"end":102.495,"sentiment":"neutral","sentiment_score":0.009275414049625397}],"sentiment":"neutral","sentiment_score":-0.007219327331492395,"channel":1,"num_words":33,"start":95.115005,"end":102.495},{"sentences":[{"text":"Mhmm.","start":103.064995,"end":103.305,"sentiment":"neutral","sentiment_score":-0.00422915443778038},{"text":"I see.","start":103.305,"end":104.024994,"sentiment":"neutral","sentiment_score":-0.003131423145532608},{"text":"I'll just try to ring them back again.","start":104.024994,"end":106.024994,"sentiment":"neutral","sentiment_score":-0.007678871508687735},{"text":"Thank you.","start":106.024994,"end":106.765,"sentiment":"neutral","sentiment_score":0.2614206597208977}],"sentiment":"neutral","sentiment_score":0.034686026664880604,"channel":0,"num_words":13,"start":103.064995,"end":106.765},{"sentences":[{"text":"Okay.","start":107.195,"end":107.595,"sentiment":"neutral","sentiment_score":0.1985798478126526},{"text":"No worries.","start":107.595,"end":107.995,"sentiment":"neutral","sentiment_score":0.2971826493740082},{"text":"Thanks, Mary.","start":107.995,"end":108.635,"sentiment":"positive","sentiment_score":0.5113570392131805},{"text":"Have a good afternoon.","start":108.635,"end":109.51194,"sentiment":"positive","sentiment_score":0.49001701921224594}],"sentiment":"positive","sentiment_score":0.41952525575955707,"channel":1,"num_words":9,"start":107.195,"end":109.51194}]},"summary":{"result":"success","short":"A representative from CIM answers a call and offers options for the caller to speak to a member of the sales team or customer service. The caller is transferred to Anton Mas Monicaoy and provides his name and reason for calling. The representative, Rochelle, asks how she can help and if they currently use Regence AI. She informs the caller that he is in a meeting and offers to call back at a best contact number or email."},"intents":{"segments":[{"text":"I'm looking for Anton Mascovoy.","start_word":51,"end_word":55,"intents":[{"intent":"Find and contact angusta mascovoy","confidence_score":0.000099772056}]},{"text":"This is Mary from Vigilance AI. Just following up on email we sent to him.","start_word":113,"end_word":127,"intents":[{"intent":"Follow up on the email","confidence_score":0.007988981}]},{"text":"So it looks like he's in a meeting at the moment. But if you have a best contact number or email, I can pass that along to him to give you a callback.","start_word":199,"end_word":231,"intents":[{"intent":"Provide contact information","confidence_score":0.0017524136}]}]},"sentiments":{"segments":[{"text":"Thank you for calling CIM.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.40820491313934326},{"text":"If you'd like to speak to a member of our sales team, please press 1. For customer service, please press 2. And for all other inquiries, please press 0. Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Anton Mascovoy. Thanks, Anton Muscovoy. Please stay on the line. Hi.","start_word":5,"end_word":64,"sentiment":"neutral","sentiment_score":0.10386408120393752},{"text":"Thanks for calling CIM. My name is Rochelle. How can I help?","start_word":65,"end_word":76,"sentiment":"positive","sentiment_score":0.39653488993644714},{"text":"Yes, dear.","start_word":77,"end_word":78,"sentiment":"neutral","sentiment_score":0.1524386703968048},{"text":"Good morning.","start_word":79,"end_word":80,"sentiment":"positive","sentiment_score":0.3345610499382019},{"text":"I'm looking for Anton. Yeah. Sure thing. Let me just check if he's available at the moment. Can I just take some of your details, like your name and why you're calling? This is Mary from Vigilance AI. Just following up on email we sent to him. Yep. Sorry. It was from Regence AI. Yeah. Sure thing. And what was the email in reference to? Yes. We just want to present Social Security with him. Okay. So do we currently use regent.ai, or is it more of a, like, proposal that you'd like to put to him? We just want to check the availability of him. Is he available to speak? Can you able to transfer the call? So it looks like he's in a meeting at the moment. But if you have a best contact number or email, I can pass that along to him to give you a callback. Mhmm. I see. I'll just try to ring them back again. Thank you. Okay. No worries.","start_word":81,"end_word":247,"sentiment":"neutral","sentiment_score":0.010233540087938309},{"text":"Thanks, Mary. Have a good afternoon.","start_word":248,"end_word":253,"sentiment":"positive","sentiment_score":0.5192212462425232}],"average":{"sentiment":"neutral","sentiment_score":0.07729531394110786}}}}