{"metadata":{"transaction_key":"deprecated","request_id":"019f8d85-572e-7b91-ae93-fa4bb14edebe","sha256":"f1125950330bafcd5bdd0fdc93377de6f5b59232fd16fd4d3ae8644d26f65f9f","created":"2026-07-23T05:49:15.820Z","duration":228.52794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":555,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":627,"output_tokens":629},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":627,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Helen. How are you going? My name is Alex. I'm good. Thank you. Helen, I this is a a bit of a random call. I was hoping to see if Barvin Mehta was available. I I tried contacting via LinkedIn. I I run a small business. I used to work yeah. Sorry. Live and work in Bendigo, and I'm a flood and stormwater engineer. And I was just hoping to see if I could speak to him, introduce myself, and, yeah, just pick his brain. Okay. That would be amazing. Yeah. It looks that would be amazing. Oh, yeah. Both would be incredible. Yeah. Yeah. Thank you. That yeah. Okay. None AM, by all means. Yep. Yep. Let me HDA. Amazing. Thank you. That would be incredible. Hi, Barvin. My name is Alex Simmons, and my number is 0493224496. I used to work in Bendigo and have worked at the management authority that we would look after your region. I'm just introducing myself. If you could give me a call, that would be brilliant. Otherwise, Helen recommended I give you an email, which I'll do now as well. Thank you.","confidence":0.9941406,"words":[{"word":"oh","start":9.84,"end":10.08,"confidence":0.9892578,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12950928509235382},{"word":"hi","start":10.08,"end":10.32,"confidence":0.9970703,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.14438235759735107},{"word":"helen","start":10.32,"end":10.559999,"confidence":0.99902344,"punctuated_word":"Helen.","sentiment":"neutral","sentiment_score":0.16415506601333618},{"word":"how","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.21788600087165833},{"word":"are","start":10.719999,"end":10.8,"confidence":0.76416016,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.20293331146240232},{"word":"you","start":10.8,"end":10.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1880074143409729},{"word":"going","start":10.88,"end":11.12,"confidence":0.90405273,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.2099059671163559},{"word":"my","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.08756601065397263},{"word":"name","start":11.28,"end":11.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.08830039948225021},{"word":"is","start":11.36,"end":11.5199995,"confidence":0.60009766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07421927154064178},{"word":"alex","start":11.5199995,"end":12.0199995,"confidence":1.0,"punctuated_word":"Alex.","sentiment":"neutral","sentiment_score":0.09007171541452408},{"word":"i'm","start":13.84,"end":14.0,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4730989336967468},{"word":"good","start":14.0,"end":14.32,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5166797637939453},{"word":"thank","start":14.32,"end":14.559999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6294460892677307},{"word":"you","start":14.559999,"end":15.045,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.49463146924972534},{"word":"helen","start":15.445,"end":15.945,"confidence":0.9572754,"punctuated_word":"Helen,","sentiment":"neutral","sentiment_score":0.03728130832314491},{"word":"i","start":16.245,"end":16.565,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02655581571161747},{"word":"this","start":17.285,"end":17.445,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.014732467010617256},{"word":"is","start":17.445,"end":17.605,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02192181907594204},{"word":"a","start":17.605,"end":18.105,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.019692841917276382},{"word":"a","start":18.165,"end":18.244999,"confidence":0.64941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030353974550962448},{"word":"bit","start":18.244999,"end":18.405,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.035846151411533356},{"word":"of","start":18.405,"end":18.565,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.028142759576439857},{"word":"a","start":18.565,"end":18.805,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.025023987516760823},{"word":"random","start":18.805,"end":19.205,"confidence":1.0,"punctuated_word":"random","sentiment":"neutral","sentiment_score":-0.01841141097247601},{"word":"call","start":19.205,"end":19.445,"confidence":0.99609375,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.02293257787823677},{"word":"i","start":19.445,"end":19.605,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02473432943224907},{"word":"was","start":19.605,"end":19.765,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.02141525410115719},{"word":"hoping","start":19.765,"end":20.265,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.011283788830041884},{"word":"to","start":20.565,"end":20.805,"confidence":0.9375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007077554240822792},{"word":"see","start":20.805,"end":21.125,"confidence":0.99316406,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.00999727100133896},{"word":"if","start":21.125,"end":21.625,"confidence":0.9790039,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0074543580412864685},{"word":"barvin","start":22.165,"end":22.665,"confidence":0.19616699,"punctuated_word":"Barvin","sentiment":"neutral","sentiment_score":-0.01016957126557827},{"word":"mehta","start":23.285,"end":23.785,"confidence":0.93440753,"punctuated_word":"Mehta","sentiment":"neutral","sentiment_score":-0.009308075532317162},{"word":"was","start":23.925,"end":24.244999,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.015217497944831848},{"word":"available","start":24.244999,"end":24.744999,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.01245740707963705},{"word":"i","start":25.605,"end":26.105,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.024348188191652295},{"word":"i","start":27.125,"end":27.285,"confidence":0.42749023,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02577604353427887},{"word":"tried","start":27.285,"end":27.685,"confidence":0.89990234,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.02018998377025127},{"word":"contacting","start":27.685,"end":28.185,"confidence":0.984375,"punctuated_word":"contacting","sentiment":"neutral","sentiment_score":-0.015702426433563232},{"word":"via","start":28.325,"end":28.564999,"confidence":0.8701172,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.014313146471977234},{"word":"linkedin","start":28.564999,"end":29.045,"confidence":0.9926758,"punctuated_word":"LinkedIn.","sentiment":"neutral","sentiment_score":-0.02345665544271469},{"word":"i","start":29.045,"end":29.205,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020433863624930385},{"word":"i","start":29.205,"end":29.285,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013136053457856178},{"word":"run","start":29.285,"end":29.525,"confidence":0.99609375,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.0025787726044654846},{"word":"a","start":29.525,"end":29.685,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00023343786597251892},{"word":"small","start":29.685,"end":29.925,"confidence":1.0,"punctuated_word":"small","sentiment":"neutral","sentiment_score":0.006461502984166145},{"word":"business","start":29.925,"end":30.244999,"confidence":0.99658203,"punctuated_word":"business.","sentiment":"neutral","sentiment_score":-0.008730451576411724},{"word":"i","start":30.244999,"end":30.404999,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01772541180253029},{"word":"used","start":30.404999,"end":30.645,"confidence":0.9980469,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.01586439460515976},{"word":"to","start":30.645,"end":30.96,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012855212204158306},{"word":"work","start":31.599998,"end":31.919998,"confidence":0.9980469,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.014030100777745249},{"word":"yeah","start":32.079998,"end":32.399998,"confidence":0.88720703,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.016181539744138718},{"word":"sorry","start":32.399998,"end":32.64,"confidence":0.71203613,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.030103418976068497},{"word":"live","start":32.64,"end":32.879997,"confidence":0.77978516,"punctuated_word":"Live","sentiment":"neutral","sentiment_score":-0.010196888819336891},{"word":"and","start":32.879997,"end":33.04,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.005155537277460098},{"word":"work","start":33.04,"end":33.2,"confidence":0.9951172,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.006873799487948418},{"word":"in","start":33.2,"end":33.36,"confidence":0.9667969,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.003009924665093422},{"word":"bendigo","start":33.36,"end":33.86,"confidence":0.8886719,"punctuated_word":"Bendigo,","sentiment":"neutral","sentiment_score":-0.004834467079490423},{"word":"and","start":33.92,"end":34.399998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0031793639063835144},{"word":"i'm","start":34.399998,"end":34.559998,"confidence":0.9802246,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0027394990902394056},{"word":"a","start":34.559998,"end":34.8,"confidence":0.7524414,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008741564117372036},{"word":"flood","start":34.8,"end":35.04,"confidence":0.96777344,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.009428953751921654},{"word":"and","start":35.04,"end":35.199997,"confidence":0.9760742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.003068378195166588},{"word":"stormwater","start":35.199997,"end":35.699997,"confidence":0.80859375,"punctuated_word":"stormwater","sentiment":"neutral","sentiment_score":-0.005579685792326927},{"word":"engineer","start":35.76,"end":36.239998,"confidence":0.83154297,"punctuated_word":"engineer.","sentiment":"neutral","sentiment_score":-0.0052741775289177895},{"word":"and","start":36.239998,"end":36.559998,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0047728437930345535},{"word":"i","start":36.559998,"end":36.64,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007171664386987686},{"word":"was","start":36.64,"end":36.8,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.004493772983551025},{"word":"just","start":36.8,"end":37.04,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003362637013196945},{"word":"hoping","start":37.04,"end":37.36,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.007568255066871643},{"word":"to","start":37.36,"end":37.52,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007858896628022194},{"word":"see","start":37.52,"end":38.02,"confidence":0.97509766,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.00813572108745575},{"word":"if","start":38.32,"end":38.559998,"confidence":0.9560547,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009163723327219486},{"word":"i","start":38.559998,"end":38.64,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008582675829529762},{"word":"could","start":38.64,"end":38.96,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.006021061912178993},{"word":"speak","start":38.96,"end":39.199997,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.01090073585510254},{"word":"to","start":39.199997,"end":39.36,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0028099529445171356},{"word":"him","start":39.36,"end":39.519997,"confidence":0.75024414,"punctuated_word":"him,","sentiment":"neutral","sentiment_score":0.000926382839679718},{"word":"introduce","start":39.519997,"end":39.92,"confidence":0.9951172,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.008232561871409416},{"word":"myself","start":39.92,"end":40.32,"confidence":0.80810547,"punctuated_word":"myself,","sentiment":"neutral","sentiment_score":-0.0012257061898708344},{"word":"and","start":40.32,"end":40.82,"confidence":0.8696289,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.0077009727247059345},{"word":"yeah","start":41.04,"end":41.36,"confidence":0.9770508,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.00658598355948925},{"word":"just","start":41.36,"end":41.68,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0075762709602713585},{"word":"pick","start":41.68,"end":41.92,"confidence":0.7675781,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":-0.010199299082159996},{"word":"his","start":41.92,"end":42.079998,"confidence":0.99316406,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.00962888076901436},{"word":"brain","start":42.079998,"end":42.579998,"confidence":0.6242676,"punctuated_word":"brain.","sentiment":"neutral","sentiment_score":-0.02808527462184429},{"word":"okay","start":51.214996,"end":51.714996,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01802973262965679},{"word":"that","start":56.7,"end":57.02,"confidence":0.5253906,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.0027005858719348907},{"word":"would","start":57.02,"end":57.18,"confidence":0.9970703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.035999126732349396},{"word":"be","start":57.18,"end":57.5,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.32347631454467773},{"word":"amazing","start":57.5,"end":58.0,"confidence":0.99902344,"punctuated_word":"amazing.","sentiment":"neutral","sentiment_score":0.32518428564071655},{"word":"yeah","start":58.14,"end":58.46,"confidence":0.9501953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.28318706154823303},{"word":"it","start":58.46,"end":58.62,"confidence":0.54541016,"punctuated_word":"It","sentiment":"positive","sentiment_score":0.4398755133152008},{"word":"looks","start":58.62,"end":58.78,"confidence":0.6074219,"punctuated_word":"looks","sentiment":"positive","sentiment_score":0.5046112537384033},{"word":"that","start":58.86,"end":59.02,"confidence":0.984375,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4420285224914551},{"word":"would","start":59.02,"end":59.1,"confidence":0.8984375,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.4753244817256927},{"word":"be","start":59.1,"end":59.26,"confidence":0.9941406,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4976794123649597},{"word":"amazing","start":59.26,"end":59.76,"confidence":0.9995117,"punctuated_word":"amazing.","sentiment":"positive","sentiment_score":0.5121011137962341},{"word":"oh","start":63.739998,"end":64.06,"confidence":0.7088623,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.043005745857954025},{"word":"yeah","start":64.06,"end":64.38,"confidence":0.98950195,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.047564778476953506},{"word":"both","start":64.38,"end":64.7,"confidence":0.96777344,"punctuated_word":"Both","sentiment":"neutral","sentiment_score":0.09027423709630966},{"word":"would","start":64.7,"end":64.86,"confidence":0.9980469,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.36109501123428345},{"word":"be","start":64.86,"end":65.02,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4110964834690094},{"word":"incredible","start":65.02,"end":65.52,"confidence":1.0,"punctuated_word":"incredible.","sentiment":"neutral","sentiment_score":0.2999133765697479},{"word":"yeah","start":65.66,"end":65.9,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07849209755659103},{"word":"yeah","start":65.9,"end":66.22,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12032321840524672},{"word":"thank","start":66.22,"end":66.38,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24256134033203125},{"word":"you","start":66.38,"end":66.62,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.186617374420166},{"word":"that","start":66.62,"end":66.86,"confidence":0.8935547,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.0062915608286857605},{"word":"yeah","start":67.1,"end":67.6,"confidence":0.98168945,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.014922525733709335},{"word":"okay","start":74.085,"end":74.585,"confidence":0.78027344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006065826863050461},{"word":"none","start":126.985,"end":127.225,"confidence":0.41967773,"punctuated_word":"None","sentiment":"neutral","sentiment_score":-0.02683156728744507},{"word":"am","start":127.225,"end":127.705,"confidence":0.5427246,"punctuated_word":"AM,","sentiment":"neutral","sentiment_score":0.008580243214964867},{"word":"by","start":127.705,"end":127.865,"confidence":0.9560547,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.01492520608007908},{"word":"all","start":127.865,"end":128.025,"confidence":0.9838867,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0030530206859111786},{"word":"means","start":128.025,"end":128.525,"confidence":0.98583984,"punctuated_word":"means.","sentiment":"neutral","sentiment_score":0.009617313742637634},{"word":"yep","start":139.35,"end":139.85,"confidence":0.7980957,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02168012782931328},{"word":"yep","start":147.27,"end":147.77,"confidence":0.92211914,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02005673199892044},{"word":"let","start":147.83,"end":147.99,"confidence":0.34350586,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.021692052483558655},{"word":"me","start":147.99,"end":148.49,"confidence":0.9941406,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01954927109181881},{"word":"hda","start":161.165,"end":161.665,"confidence":0.7455241,"punctuated_word":"HDA.","sentiment":"neutral","sentiment_score":0.051942046731710434},{"word":"amazing","start":161.965,"end":162.465,"confidence":0.98291016,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.4985334575176239},{"word":"thank","start":168.26,"end":168.5,"confidence":0.94384766,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7041415572166443},{"word":"you","start":168.5,"end":168.66,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6896242499351501},{"word":"that","start":168.66,"end":168.9,"confidence":0.98095703,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.7901098728179932},{"word":"would","start":168.9,"end":169.06,"confidence":0.6791992,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.7866448163986206},{"word":"be","start":169.06,"end":169.22,"confidence":0.9951172,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.7800914645195007},{"word":"incredible","start":169.22,"end":169.72,"confidence":1.0,"punctuated_word":"incredible.","sentiment":"positive","sentiment_score":0.6994609832763672},{"word":"hi","start":201.93001,"end":202.17,"confidence":0.99560547,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.17550130188465118},{"word":"barvin","start":202.17,"end":202.67,"confidence":0.6847331,"punctuated_word":"Barvin.","sentiment":"neutral","sentiment_score":0.1526968777179718},{"word":"my","start":202.73001,"end":202.89,"confidence":0.5908203,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.16834238171577454},{"word":"name","start":202.89,"end":203.05,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.1546376794576645},{"word":"is","start":203.05,"end":203.13,"confidence":0.9716797,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13190266489982605},{"word":"alex","start":203.13,"end":203.45001,"confidence":0.9941406,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.0916985720396042},{"word":"simmons","start":203.45001,"end":203.85,"confidence":0.92529297,"punctuated_word":"Simmons,","sentiment":"neutral","sentiment_score":0.09114447981119156},{"word":"and","start":203.85,"end":204.01001,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08860329538583755},{"word":"my","start":204.01001,"end":204.09001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0922367423772812},{"word":"number","start":204.09001,"end":204.41,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.09033359587192535},{"word":"is","start":204.41,"end":204.49,"confidence":0.79052734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10349452495574953},{"word":"0493224496","start":204.49,"end":208.275,"confidence":0.99912107,"punctuated_word":"0493224496.","sentiment":"neutral","sentiment_score":0.08361123502254486},{"word":"i","start":208.375,"end":208.61499,"confidence":0.6176758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09535198658704758},{"word":"used","start":208.61499,"end":208.775,"confidence":0.9951172,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.06283293664455414},{"word":"to","start":208.775,"end":208.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07319557666778564},{"word":"work","start":208.855,"end":209.355,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.06033146381378174},{"word":"in","start":209.495,"end":209.81499,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09309589117765428},{"word":"bendigo","start":209.81499,"end":210.31499,"confidence":0.75024414,"punctuated_word":"Bendigo","sentiment":"neutral","sentiment_score":0.0744902715086937},{"word":"and","start":210.45499,"end":210.95499,"confidence":0.56591797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07109309732913971},{"word":"have","start":211.25499,"end":211.495,"confidence":0.7158203,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06538619101047516},{"word":"worked","start":211.495,"end":211.735,"confidence":0.9790039,"punctuated_word":"worked","sentiment":"neutral","sentiment_score":0.05116452276706696},{"word":"at","start":211.735,"end":211.81499,"confidence":0.8911133,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07041028887033463},{"word":"the","start":211.81499,"end":211.97499,"confidence":0.89990234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14112922549247742},{"word":"management","start":211.97499,"end":212.47499,"confidence":0.26757812,"punctuated_word":"management","sentiment":"neutral","sentiment_score":0.11253449320793152},{"word":"authority","start":212.935,"end":213.435,"confidence":0.9970703,"punctuated_word":"authority","sentiment":"neutral","sentiment_score":0.169218972325325},{"word":"that","start":213.97499,"end":214.45499,"confidence":0.9291992,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16754364967346191},{"word":"we","start":214.45499,"end":214.61499,"confidence":0.86572266,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1547168791294098},{"word":"would","start":214.61499,"end":214.855,"confidence":0.98095703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1407657414674759},{"word":"look","start":214.855,"end":215.015,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.09922008216381072},{"word":"after","start":215.015,"end":215.33499,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.11936961114406586},{"word":"your","start":215.33499,"end":215.495,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12768948078155518},{"word":"region","start":215.495,"end":215.89499,"confidence":0.7597656,"punctuated_word":"region.","sentiment":"neutral","sentiment_score":0.10625283420085908},{"word":"i'm","start":215.89499,"end":216.055,"confidence":0.7766113,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.19649672508239743},{"word":"just","start":216.055,"end":216.555,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1766219139099121},{"word":"introducing","start":217.05295,"end":217.55295,"confidence":0.9980469,"punctuated_word":"introducing","sentiment":"neutral","sentiment_score":0.1850965321063995},{"word":"myself","start":218.17294,"end":218.57294,"confidence":0.9946289,"punctuated_word":"myself.","sentiment":"neutral","sentiment_score":0.18288354575634003},{"word":"if","start":218.57294,"end":218.81294,"confidence":0.8803711,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.4892220497131348},{"word":"you","start":218.81294,"end":219.05295,"confidence":0.9404297,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5418366193771362},{"word":"could","start":219.05295,"end":219.21294,"confidence":0.98535156,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.4351322054862976},{"word":"give","start":219.21294,"end":219.37294,"confidence":0.99902344,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.4357285499572754},{"word":"me","start":219.37294,"end":219.53294,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.4844205975532532},{"word":"a","start":219.53294,"end":219.61295,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3430910110473633},{"word":"call","start":219.61295,"end":219.77295,"confidence":0.97753906,"punctuated_word":"call,","sentiment":"positive","sentiment_score":0.46157413721084595},{"word":"that","start":219.77295,"end":220.01294,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6693412065505981},{"word":"would","start":220.01294,"end":220.17294,"confidence":0.99902344,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.5841946601867676},{"word":"be","start":220.17294,"end":220.25294,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.613497793674469},{"word":"brilliant","start":220.25294,"end":220.65294,"confidence":0.9897461,"punctuated_word":"brilliant.","sentiment":"neutral","sentiment_score":0.14032331109046936},{"word":"otherwise","start":220.65294,"end":221.15294,"confidence":0.9946289,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":0.04389166831970215},{"word":"helen","start":221.37294,"end":221.69295,"confidence":0.9316406,"punctuated_word":"Helen","sentiment":"positive","sentiment_score":0.38168323040008545},{"word":"recommended","start":221.69295,"end":222.17294,"confidence":0.9301758,"punctuated_word":"recommended","sentiment":"positive","sentiment_score":0.40603089332580566},{"word":"i","start":222.17294,"end":222.33295,"confidence":0.94921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31904253363609314},{"word":"give","start":222.33295,"end":222.57294,"confidence":0.9941406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2969333529472351},{"word":"you","start":222.57294,"end":222.97295,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4147177040576935},{"word":"an","start":222.97295,"end":223.13293,"confidence":0.9375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.16099539399147034},{"word":"email","start":223.13293,"end":223.45294,"confidence":0.93359375,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.3304627537727356},{"word":"which","start":223.45294,"end":223.69295,"confidence":1.0,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.33953237533569336},{"word":"i'll","start":223.69295,"end":223.93294,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.28545188903808594},{"word":"do","start":223.93294,"end":224.33295,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2722730040550232},{"word":"now","start":224.33295,"end":224.73294,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.3307647407054901},{"word":"as","start":224.73294,"end":224.89294,"confidence":0.99902344,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.34780997037887573},{"word":"well","start":224.89294,"end":225.37294,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.2994358539581299},{"word":"thank","start":225.37294,"end":225.53294,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8024592399597168},{"word":"you","start":225.53294,"end":226.03294,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.08817152678966522}],"paragraphs":{"transcript":"\nOh, hi, Helen. How are you going? My name is Alex. I'm good. Thank you.\n\nHelen, I this is a a bit of a random call. I was hoping to see if Barvin Mehta was available. I I tried contacting via LinkedIn. I I run a small business. I used to work yeah.\n\nSorry. Live and work in Bendigo, and I'm a flood and stormwater engineer. And I was just hoping to see if I could speak to him, introduce myself, and, yeah, just pick his brain. Okay. That would be amazing.\n\nYeah. It looks that would be amazing. Oh, yeah. Both would be incredible. Yeah.\n\nYeah. Thank you. That yeah. Okay. None AM, by all means.\n\nYep. Yep. Let me HDA. Amazing. Thank you.\n\nThat would be incredible. Hi, Barvin. My name is Alex Simmons, and my number is 0493224496. I used to work in Bendigo and have worked at the management authority that we would look after your region. I'm just introducing myself.\n\nIf you could give me a call, that would be brilliant. Otherwise, Helen recommended I give you an email, which I'll do now as well. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, hi, Helen.","start":9.84,"end":10.559999,"sentiment":"neutral","sentiment_score":0.14601556956768036},{"text":"How are you going?","start":10.559999,"end":11.12,"sentiment":"neutral","sentiment_score":0.20468317344784737},{"text":"My name is Alex.","start":11.12,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.08503934927284718},{"text":"I'm good.","start":13.84,"end":14.32,"sentiment":"positive","sentiment_score":0.49488934874534607},{"text":"Thank you.","start":14.32,"end":15.045,"sentiment":"positive","sentiment_score":0.562038779258728}],"sentiment":"neutral","sentiment_score":0.2473862037062645,"num_words":15,"start":9.84,"end":15.045},{"sentences":[{"text":"Helen, I this is a a bit of a random call.","start":15.445,"end":19.445,"sentiment":"neutral","sentiment_score":-0.013929169625043869},{"text":"I was hoping to see if Barvin Mehta was available.","start":19.445,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.012911510746926069},{"text":"I I tried contacting via LinkedIn.","start":25.605,"end":29.045,"sentiment":"neutral","sentiment_score":-0.020631073974072933},{"text":"I I run a small business.","start":29.045,"end":30.244999,"sentiment":"neutral","sentiment_score":-0.006441846024245024},{"text":"I used to work yeah.","start":30.244999,"end":32.399998,"sentiment":"neutral","sentiment_score":-0.015331331826746463}],"sentiment":"neutral","sentiment_score":-0.013721846117589035,"num_words":38,"start":15.445,"end":32.399998},{"sentences":[{"text":"Sorry.","start":32.399998,"end":32.64,"sentiment":"neutral","sentiment_score":-0.030103418976068497},{"text":"Live and work in Bendigo, and I'm a flood and stormwater engineer.","start":32.64,"end":36.239998,"sentiment":"neutral","sentiment_score":-0.0021885171493825815},{"text":"And I was just hoping to see if I could speak to him, introduce myself, and, yeah, just pick his brain.","start":36.239998,"end":42.579998,"sentiment":"neutral","sentiment_score":-0.0006608602236069385},{"text":"Okay.","start":51.214996,"end":51.714996,"sentiment":"neutral","sentiment_score":-0.01802973262965679},{"text":"That would be amazing.","start":56.7,"end":58.0,"sentiment":"neutral","sentiment_score":0.17184007819741964}],"sentiment":"neutral","sentiment_score":0.015361202325528631,"num_words":39,"start":32.399998,"end":58.0},{"sentences":[{"text":"Yeah.","start":58.14,"end":58.46,"sentiment":"neutral","sentiment_score":0.28318706154823303},{"text":"It looks that would be amazing.","start":58.46,"end":59.76,"sentiment":"positive","sentiment_score":0.4786033829053243},{"text":"Oh, yeah.","start":63.739998,"end":64.38,"sentiment":"neutral","sentiment_score":0.045285262167453766},{"text":"Both would be incredible.","start":64.38,"end":65.52,"sentiment":"neutral","sentiment_score":0.2905947770923376},{"text":"Yeah.","start":65.66,"end":65.9,"sentiment":"neutral","sentiment_score":0.07849209755659103}],"sentiment":"neutral","sentiment_score":0.3204463635172163,"num_words":14,"start":58.14,"end":65.9},{"sentences":[{"text":"Yeah.","start":65.9,"end":66.22,"sentiment":"neutral","sentiment_score":0.12032321840524672},{"text":"Thank you.","start":66.22,"end":66.62,"sentiment":"neutral","sentiment_score":0.21458935737609863},{"text":"That yeah.","start":66.62,"end":67.6,"sentiment":"neutral","sentiment_score":-0.004315482452511787},{"text":"Okay.","start":74.085,"end":74.585,"sentiment":"neutral","sentiment_score":-0.006065826863050461},{"text":"None AM, by all means.","start":126.985,"end":128.525,"sentiment":"neutral","sentiment_score":0.0018688432872295384}],"sentiment":"neutral","sentiment_score":0.049468123438683426,"num_words":11,"start":65.9,"end":128.525},{"sentences":[{"text":"Yep.","start":139.35,"end":139.85,"sentiment":"neutral","sentiment_score":0.02168012782931328},{"text":"Yep.","start":147.27,"end":147.77,"sentiment":"neutral","sentiment_score":0.02005673199892044},{"text":"Let me HDA.","start":147.83,"end":161.665,"sentiment":"neutral","sentiment_score":0.031061123435695965},{"text":"Amazing.","start":161.965,"end":162.465,"sentiment":"positive","sentiment_score":0.4985334575176239},{"text":"Thank you.","start":168.26,"end":168.66,"sentiment":"positive","sentiment_score":0.6968829035758972}],"sentiment":"neutral","sentiment_score":0.2534024368505925,"num_words":8,"start":139.35,"end":168.66},{"sentences":[{"text":"That would be incredible.","start":168.66,"end":169.72,"sentiment":"positive","sentiment_score":0.7640767842531204},{"text":"Hi, Barvin.","start":201.93001,"end":202.67,"sentiment":"neutral","sentiment_score":0.1640990898013115},{"text":"My name is Alex Simmons, and my number is 0493224496.","start":202.73001,"end":208.275,"sentiment":"neutral","sentiment_score":0.10960051715373993},{"text":"I used to work in Bendigo and have worked at the management authority that we would look after your region.","start":208.375,"end":215.89499,"sentiment":"neutral","sentiment_score":0.10278965979814529},{"text":"I'm just introducing myself.","start":215.89499,"end":218.57294,"sentiment":"neutral","sentiment_score":0.18527467921376228}],"sentiment":"neutral","sentiment_score":0.18193506002426146,"num_words":40,"start":168.66,"end":218.57294},{"sentences":[{"text":"If you could give me a call, that would be brilliant.","start":218.57294,"end":220.65294,"sentiment":"positive","sentiment_score":0.47257837653160095},{"text":"Otherwise, Helen recommended I give you an email, which I'll do now as well.","start":220.65294,"end":225.37294,"sentiment":"neutral","sentiment_score":0.30207324028015137},{"text":"Thank you.","start":225.37294,"end":226.03294,"sentiment":"positive","sentiment_score":0.3571438565850258}],"sentiment":"positive","sentiment_score":0.3756176007014734,"num_words":27,"start":218.57294,"end":226.03294}]}}]},{"alternatives":[{"transcript":"Central Goldfield Shire. A customer service officer will be with you shortly. Good afternoon. Central Goldfield Shire. Helen speaking. Yeah. Good. How are you? Mhmm. Yeah. Yeah. I can't say he is going to pick up my call. They seem to see reception numbers and go, oh, I'm not answering that. But you may be able to leave him a message on his mobile. Yeah. Or and I can give you his email address if that's any help. Yeah. Yep. Because he's probably, in all honesty, he's probably more likely to answer an email. We will just get his format up. And to get that to there and B a h. If I can't spell his name correctly, that's gonna be a big help. B a h. Just bear with me while I find his email. Okay. There we go. So it's Bhaven, which is b h a v I n dot metta, m e h t a, yep, @cgoldshire,justtheletterc,thengoldshire.vic.gov.au. Okay. And I can put you through onto his mobile if you like. No worries. Just one moment. Good call, Pawin Mehta from the Central Goldfish Shire Council. I can't take your call right now. Please leave your name and number, and I'll get back to you as soon as possible. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"central","start":0.24,"end":0.56,"confidence":0.6879883,"punctuated_word":"Central","sentiment":"neutral","sentiment_score":0.0322314016520977},{"word":"goldfield","start":0.56,"end":1.06,"confidence":0.9577637,"punctuated_word":"Goldfield","sentiment":"neutral","sentiment_score":0.02101793512701988},{"word":"shire","start":1.12,"end":1.5999999,"confidence":0.9763997,"punctuated_word":"Shire.","sentiment":"neutral","sentiment_score":0.015097035095095634},{"word":"a","start":1.5999999,"end":1.8399999,"confidence":0.9560547,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.02436922863125801},{"word":"customer","start":1.8399999,"end":2.32,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.018442552536726},{"word":"service","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.01581992767751217},{"word":"officer","start":2.6399999,"end":3.12,"confidence":0.99902344,"punctuated_word":"officer","sentiment":"neutral","sentiment_score":0.024249393492937088},{"word":"will","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02224387787282467},{"word":"be","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.023081596940755844},{"word":"with","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.021496091037988663},{"word":"you","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029950976371765137},{"word":"shortly","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.03837322071194649},{"word":"good","start":6.3999996,"end":6.64,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.23709796369075775},{"word":"afternoon","start":6.64,"end":7.12,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.1436782032251358},{"word":"central","start":7.12,"end":7.52,"confidence":0.99902344,"punctuated_word":"Central","sentiment":"neutral","sentiment_score":0.05204567685723305},{"word":"goldfield","start":7.52,"end":8.0,"confidence":0.99560547,"punctuated_word":"Goldfield","sentiment":"neutral","sentiment_score":0.05745356529951096},{"word":"shire","start":8.0,"end":8.4,"confidence":0.99902344,"punctuated_word":"Shire.","sentiment":"neutral","sentiment_score":0.06542862951755524},{"word":"helen","start":8.4,"end":8.8,"confidence":0.9941406,"punctuated_word":"Helen","sentiment":"neutral","sentiment_score":0.027999818325042725},{"word":"speaking","start":8.8,"end":9.3,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0346723273396492},{"word":"yeah","start":12.24,"end":12.559999,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1688573956489563},{"word":"good","start":12.559999,"end":12.799999,"confidence":1.0,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.3038678467273712},{"word":"how","start":12.799999,"end":13.04,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.254079133272171},{"word":"are","start":13.04,"end":13.2,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1858682781457901},{"word":"you","start":13.2,"end":13.7,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2520331144332886},{"word":"mhmm","start":16.295,"end":16.795,"confidence":0.9890137,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012170717120170592},{"word":"yeah","start":40.865,"end":41.365,"confidence":0.7553711,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005524409003555775},{"word":"yeah","start":41.985,"end":42.485,"confidence":0.8503418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01866186410188675},{"word":"i","start":43.665,"end":43.985,"confidence":0.78027344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0815296620130539},{"word":"can't","start":43.985,"end":44.485,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.0962257832288742},{"word":"say","start":44.545,"end":44.945,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.10809070616960526},{"word":"he","start":44.945,"end":45.265,"confidence":0.9941406,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.09595496207475662},{"word":"is","start":45.265,"end":45.505,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1397930383682251},{"word":"going","start":45.505,"end":45.745,"confidence":0.9614258,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.12935183942317963},{"word":"to","start":45.745,"end":45.905,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11762706935405733},{"word":"pick","start":45.905,"end":46.145,"confidence":0.9941406,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":-0.10773198306560516},{"word":"up","start":46.145,"end":46.385002,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.10236150026321413},{"word":"my","start":46.385002,"end":46.625,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10412397235631944},{"word":"call","start":46.625,"end":47.025,"confidence":0.9074707,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.1029479280114174},{"word":"they","start":47.025,"end":47.185,"confidence":0.86865234,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.1249123215675354},{"word":"seem","start":47.185,"end":47.505,"confidence":0.9550781,"punctuated_word":"seem","sentiment":"neutral","sentiment_score":-0.11175505071878432},{"word":"to","start":47.505,"end":47.665,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10783502459526062},{"word":"see","start":47.665,"end":48.165,"confidence":0.9633789,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.12272436171770096},{"word":"reception","start":48.225,"end":48.725,"confidence":0.99902344,"punctuated_word":"reception","sentiment":"neutral","sentiment_score":-0.14387722313404083},{"word":"numbers","start":48.864998,"end":49.185,"confidence":1.0,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":-0.15326538681983948},{"word":"and","start":49.185,"end":49.345,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13018852472305298},{"word":"go","start":49.345,"end":49.585,"confidence":0.98950195,"punctuated_word":"go,","sentiment":"neutral","sentiment_score":-0.10579027235507964},{"word":"oh","start":49.585,"end":49.745,"confidence":0.986084,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.1226629912853241},{"word":"i'm","start":49.745,"end":49.905,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14765864610671997},{"word":"not","start":49.905,"end":50.145,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1489289104938507},{"word":"answering","start":50.145,"end":50.545,"confidence":1.0,"punctuated_word":"answering","sentiment":"neutral","sentiment_score":-0.11496302485466003},{"word":"that","start":50.545,"end":51.045,"confidence":0.8395996,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.15618138015270233},{"word":"but","start":51.185,"end":51.685,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.056436095386743546},{"word":"you","start":53.190002,"end":53.43,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0013483967632055285},{"word":"may","start":53.43,"end":53.75,"confidence":0.91015625,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.0008299686014652252},{"word":"be","start":53.75,"end":53.91,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0028778687119483948},{"word":"able","start":53.91,"end":54.23,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.020341452211141583},{"word":"to","start":54.23,"end":54.73,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01128559559583664},{"word":"leave","start":54.87,"end":55.190002,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.007075980305671692},{"word":"him","start":55.190002,"end":55.670002,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.0031337328255176544},{"word":"a","start":55.670002,"end":55.91,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.000042516738176345825},{"word":"message","start":55.91,"end":56.41,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.004282340407371521},{"word":"on","start":56.55,"end":56.71,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005228208377957344},{"word":"his","start":56.71,"end":57.03,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.018745068460702896},{"word":"mobile","start":57.03,"end":57.53,"confidence":0.97265625,"punctuated_word":"mobile.","sentiment":"neutral","sentiment_score":0.049630358815193176},{"word":"yeah","start":59.91,"end":60.39,"confidence":0.8781738,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07630946487188339},{"word":"or","start":60.39,"end":60.63,"confidence":0.99902344,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.05287379771471024},{"word":"and","start":60.71,"end":60.95,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.031168662011623383},{"word":"i","start":60.95,"end":61.11,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03483559936285019},{"word":"can","start":61.11,"end":61.35,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03880855441093445},{"word":"give","start":61.35,"end":61.59,"confidence":0.99609375,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03163579851388931},{"word":"you","start":61.59,"end":61.75,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02670861035585403},{"word":"his","start":61.75,"end":62.07,"confidence":0.99609375,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.022120796144008636},{"word":"email","start":62.07,"end":62.47,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.031216785311698914},{"word":"address","start":62.47,"end":62.97,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.028267817571759224},{"word":"if","start":63.83,"end":63.99,"confidence":0.5673828,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03915514796972275},{"word":"that's","start":63.99,"end":64.31,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04852551221847534},{"word":"any","start":64.31,"end":64.63,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06927306950092316},{"word":"help","start":64.63,"end":65.13,"confidence":0.97753906,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.1866631060838699},{"word":"yeah","start":65.705,"end":66.205,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08511932939291},{"word":"yep","start":66.425,"end":66.925,"confidence":0.8947754,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.046094827353954315},{"word":"because","start":67.065,"end":67.565,"confidence":0.4807129,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.008266400545835495},{"word":"he's","start":67.625,"end":67.945,"confidence":0.97314453,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.05451921373605728},{"word":"probably","start":67.945,"end":68.445,"confidence":0.7495117,"punctuated_word":"probably,","sentiment":"neutral","sentiment_score":-0.08067677170038223},{"word":"in","start":68.505005,"end":68.745,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08081898093223572},{"word":"all","start":68.745,"end":69.245,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.055830713361501694},{"word":"honesty","start":69.385,"end":69.885,"confidence":0.9711914,"punctuated_word":"honesty,","sentiment":"neutral","sentiment_score":-0.05890430510044098},{"word":"he's","start":69.945,"end":70.105,"confidence":0.888916,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.05853297561407089},{"word":"probably","start":70.105,"end":70.605,"confidence":0.99902344,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.06739635765552521},{"word":"more","start":70.905,"end":71.225,"confidence":0.9921875,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.04760665446519852},{"word":"likely","start":71.225,"end":71.725,"confidence":1.0,"punctuated_word":"likely","sentiment":"neutral","sentiment_score":-0.043279360979795456},{"word":"to","start":71.785,"end":72.285,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.057621076703071594},{"word":"answer","start":72.345,"end":72.665,"confidence":0.99902344,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":-0.05799208581447601},{"word":"an","start":72.665,"end":72.905,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0479627326130867},{"word":"email","start":72.905,"end":73.405,"confidence":0.9980469,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.041833870112895966},{"word":"we","start":75.305,"end":75.705,"confidence":0.92578125,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.13261452317237854},{"word":"will","start":75.705,"end":76.025,"confidence":0.96240234,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13945668935775757},{"word":"just","start":76.025,"end":76.345,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16015279293060303},{"word":"get","start":76.345,"end":76.665,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.10859361290931702},{"word":"his","start":76.665,"end":77.165,"confidence":0.9970703,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.08516255766153336},{"word":"format","start":77.225006,"end":77.725006,"confidence":0.9760742,"punctuated_word":"format","sentiment":"neutral","sentiment_score":0.031957823783159256},{"word":"up","start":77.785,"end":78.285,"confidence":0.9890137,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.10239741206169128},{"word":"and","start":84.23,"end":84.73,"confidence":0.875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0747888907790184},{"word":"to","start":84.79,"end":85.11,"confidence":0.5126953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07141455262899399},{"word":"get","start":85.11,"end":85.61,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.041734982281923294},{"word":"that","start":85.91,"end":86.23,"confidence":0.8984375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04133494198322296},{"word":"to","start":86.23,"end":86.55,"confidence":0.32641602,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04371250420808792},{"word":"there","start":86.55,"end":86.950005,"confidence":0.2475586,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.051719486713409424},{"word":"and","start":86.950005,"end":87.450005,"confidence":0.5830078,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.041468776762485504},{"word":"b","start":95.435,"end":95.935,"confidence":0.1607666,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.04382987692952156},{"word":"a","start":99.435,"end":99.935,"confidence":0.9453125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06537454575300217},{"word":"h","start":100.954994,"end":101.454994,"confidence":0.984375,"punctuated_word":"h.","sentiment":"neutral","sentiment_score":0.07661910355091095},{"word":"if","start":101.755,"end":101.994995,"confidence":0.39697266,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.15280355513095856},{"word":"i","start":101.994995,"end":102.155,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06735485047101974},{"word":"can't","start":102.155,"end":102.634995,"confidence":0.7404785,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":0.007555065210908651},{"word":"spell","start":102.634995,"end":103.034996,"confidence":0.9980469,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.0002414807677268982},{"word":"his","start":103.034996,"end":103.354996,"confidence":0.99902344,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.06561244279146194},{"word":"name","start":103.354996,"end":103.755,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01787528395652771},{"word":"correctly","start":103.755,"end":104.255,"confidence":0.9812012,"punctuated_word":"correctly,","sentiment":"neutral","sentiment_score":0.0410359725356102},{"word":"that's","start":104.395,"end":104.715,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.15470869839191437},{"word":"gonna","start":104.715,"end":105.195,"confidence":0.8413086,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.18338026106357577},{"word":"be","start":105.195,"end":105.674995,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2618480920791626},{"word":"a","start":105.674995,"end":105.835,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25437426567077637},{"word":"big","start":105.835,"end":106.235,"confidence":0.984375,"punctuated_word":"big","sentiment":"neutral","sentiment_score":0.28105196356773376},{"word":"help","start":106.235,"end":106.55499,"confidence":0.86083984,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.1528456211090088},{"word":"b","start":106.55499,"end":106.875,"confidence":0.9633789,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.00771002285182476},{"word":"a","start":106.875,"end":107.19499,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00781049020588398},{"word":"h","start":107.19499,"end":107.69499,"confidence":0.97875977,"punctuated_word":"h.","sentiment":"neutral","sentiment_score":0.01109358575195074},{"word":"just","start":124.495,"end":124.815,"confidence":0.7036133,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.009974531829357147},{"word":"bear","start":124.815,"end":125.135,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":-0.0263531431555748},{"word":"with","start":125.135,"end":125.295,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03499346598982811},{"word":"me","start":125.295,"end":125.615,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.006386958062648773},{"word":"while","start":125.615,"end":125.935,"confidence":0.99902344,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.018564045429229736},{"word":"i","start":125.935,"end":126.174995,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018446052446961403},{"word":"find","start":126.174995,"end":126.575,"confidence":0.81396484,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.02756331115961075},{"word":"his","start":126.575,"end":127.075,"confidence":0.9951172,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.02931513264775276},{"word":"email","start":127.215,"end":127.715,"confidence":0.99194336,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.0325956717133522},{"word":"okay","start":132.095,"end":132.595,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03386986628174782},{"word":"there","start":132.655,"end":132.895,"confidence":0.58447266,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.042066238820552826},{"word":"we","start":132.895,"end":133.135,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04489513114094734},{"word":"go","start":133.135,"end":133.635,"confidence":0.9980469,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.04553750902414322},{"word":"so","start":135.135,"end":135.635,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.028873158618807793},{"word":"it's","start":135.855,"end":136.355,"confidence":0.9848633,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03260002285242081},{"word":"bhaven","start":136.495,"end":136.995,"confidence":0.63460284,"punctuated_word":"Bhaven,","sentiment":"neutral","sentiment_score":0.031855933368206024},{"word":"which","start":137.135,"end":137.375,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.026587799191474915},{"word":"is","start":137.375,"end":137.775,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.020435960963368416},{"word":"b","start":137.775,"end":138.175,"confidence":0.9921875,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.02605608105659485},{"word":"h","start":138.175,"end":138.675,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.02501249499619007},{"word":"a","start":140.2,"end":140.36,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.020073432475328445},{"word":"v","start":140.36,"end":140.84,"confidence":1.0,"punctuated_word":"v","sentiment":"neutral","sentiment_score":0.019727950915694237},{"word":"i","start":140.84,"end":141.08,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016553787514567375},{"word":"n","start":141.08,"end":141.58,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0182010717689991},{"word":"dot","start":142.04001,"end":142.54001,"confidence":0.61328125,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.017577026039361954},{"word":"metta","start":143.8,"end":144.3,"confidence":0.82088214,"punctuated_word":"metta,","sentiment":"neutral","sentiment_score":0.01757720112800598},{"word":"m","start":144.36,"end":144.76001,"confidence":0.99902344,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.024231713265180588},{"word":"e","start":144.76001,"end":145.16,"confidence":0.9921875,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.027900494635105133},{"word":"h","start":145.16,"end":145.66,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.02387327328324318},{"word":"t","start":145.88,"end":146.38,"confidence":0.9863281,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.02112789824604988},{"word":"a","start":149.16,"end":149.48,"confidence":0.88916016,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.01993167959153652},{"word":"yep","start":149.48,"end":149.98,"confidence":0.98063153,"punctuated_word":"yep,","sentiment":"neutral","sentiment_score":0.017730211839079857},{"word":"@cgoldshire,justtheletterc,thengoldshire.vic.gov.au","start":150.04001,"end":159.515,"confidence":0.94365436,"punctuated_word":"@cgoldshire,justtheletterc,thengoldshire.vic.gov.au.","sentiment":"neutral","sentiment_score":0.01701914332807064},{"word":"okay","start":163.095,"end":163.595,"confidence":0.91015625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.29131922125816345},{"word":"and","start":163.655,"end":164.155,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.21338729560375216},{"word":"i","start":165.175,"end":165.33499,"confidence":0.8730469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23880279064178467},{"word":"can","start":165.33499,"end":165.575,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2959531545639038},{"word":"put","start":165.575,"end":165.735,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.2958977222442627},{"word":"you","start":165.735,"end":165.975,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1860061436891556},{"word":"through","start":165.975,"end":166.135,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.22926923632621765},{"word":"onto","start":166.135,"end":166.455,"confidence":0.89453125,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":0.21685196459293363},{"word":"his","start":166.455,"end":166.775,"confidence":0.9970703,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.22413529455661776},{"word":"mobile","start":166.775,"end":167.255,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.3131583333015442},{"word":"if","start":167.255,"end":167.415,"confidence":0.8774414,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.27654820680618286},{"word":"you","start":167.415,"end":167.575,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22273723781108856},{"word":"like","start":167.575,"end":168.075,"confidence":0.8708496,"punctuated_word":"like.","sentiment":"neutral","sentiment_score":0.2060575485229492},{"word":"no","start":169.98001,"end":170.22,"confidence":0.7055664,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.22661077976226807},{"word":"worries","start":170.22,"end":170.62001,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2158304750919342},{"word":"just","start":170.62001,"end":170.86,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.14867722988128662},{"word":"one","start":170.86,"end":171.02,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.19500219821929932},{"word":"moment","start":171.02,"end":171.52,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.17287543416023254},{"word":"good","start":186.925,"end":187.165,"confidence":0.7109375,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.130022794008255},{"word":"call","start":187.165,"end":187.485,"confidence":0.79663086,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.2107636332511902},{"word":"pawin","start":187.485,"end":187.965,"confidence":0.29516602,"punctuated_word":"Pawin","sentiment":"neutral","sentiment_score":0.19269609451293945},{"word":"mehta","start":187.965,"end":188.465,"confidence":0.9824219,"punctuated_word":"Mehta","sentiment":"neutral","sentiment_score":0.23509231209754944},{"word":"from","start":189.005,"end":189.405,"confidence":0.7167969,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19368641078472135},{"word":"the","start":189.405,"end":189.645,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16332383453845978},{"word":"central","start":189.645,"end":190.125,"confidence":0.8491211,"punctuated_word":"Central","sentiment":"neutral","sentiment_score":0.17338669300079346},{"word":"goldfish","start":190.125,"end":190.625,"confidence":0.9440918,"punctuated_word":"Goldfish","sentiment":"neutral","sentiment_score":0.14063997566699982},{"word":"shire","start":190.685,"end":190.925,"confidence":0.9921875,"punctuated_word":"Shire","sentiment":"neutral","sentiment_score":0.12428957968950272},{"word":"council","start":190.925,"end":191.425,"confidence":0.984375,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":0.1272742748260498},{"word":"i","start":191.885,"end":192.045,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13702990114688873},{"word":"can't","start":192.045,"end":192.285,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1582305133342743},{"word":"take","start":192.285,"end":192.525,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.16078345477581024},{"word":"your","start":192.525,"end":192.765,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.15393419563770294},{"word":"call","start":192.765,"end":193.085,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.20386192202568057},{"word":"right","start":193.085,"end":193.325,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.21384771168231964},{"word":"now","start":193.325,"end":193.825,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.15545876324176788},{"word":"please","start":194.37,"end":194.69,"confidence":0.9921875,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09051373600959778},{"word":"leave","start":194.69,"end":195.01,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.03110203519463539},{"word":"your","start":195.01,"end":195.33,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.061432525515556335},{"word":"name","start":195.33,"end":195.73,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04827164858579635},{"word":"and","start":195.73,"end":195.97,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04564403742551803},{"word":"number","start":195.97,"end":196.37,"confidence":0.9875488,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.015808293595910072},{"word":"and","start":196.37,"end":196.61,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.027877748012542725},{"word":"i'll","start":196.61,"end":196.93,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.033178601413965225},{"word":"get","start":196.93,"end":197.09,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.008759520947933197},{"word":"back","start":197.09,"end":197.33,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.004110902547836304},{"word":"to","start":197.33,"end":197.41,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009698502719402311},{"word":"you","start":197.41,"end":197.73,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010309651494026184},{"word":"as","start":197.73,"end":197.89,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.012517787516117096},{"word":"soon","start":197.89,"end":198.05,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.012907207012176514},{"word":"as","start":198.05,"end":198.29,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03603372722864151},{"word":"possible","start":198.29,"end":198.79,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.07298535853624344},{"word":"thank","start":198.85,"end":199.17,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24672165513038635},{"word":"you","start":199.17,"end":199.56999,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15875130891799927},{"word":"bye","start":199.56999,"end":200.06999,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1008833795785904}],"paragraphs":{"transcript":"\nCentral Goldfield Shire. A customer service officer will be with you shortly. Good afternoon. Central Goldfield Shire. Helen speaking.\n\nYeah. Good. How are you? Mhmm. Yeah.\n\nYeah. I can't say he is going to pick up my call. They seem to see reception numbers and go, oh, I'm not answering that. But you may be able to leave him a message on his mobile. Yeah.\n\nOr and I can give you his email address if that's any help. Yeah. Yep. Because he's probably, in all honesty, he's probably more likely to answer an email. We will just get his format up.\n\nAnd to get that to there and B a h. If I can't spell his name correctly, that's gonna be a big help. B a h. Just bear with me while I find his email. Okay.\n\nThere we go. So it's Bhaven, which is b h a v I n dot metta, m e h t a, yep, @cgoldshire,justtheletterc,thengoldshire.vic.gov.au. Okay. And I can put you through onto his mobile if you like. No worries.\n\nJust one moment. Good call, Pawin Mehta from the Central Goldfish Shire Council. I can't take your call right now. Please leave your name and number, and I'll get back to you as soon as possible. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Central Goldfield Shire.","start":0.24,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.022782123958071072},{"text":"A customer service officer will be with you shortly.","start":1.5999999,"end":4.26,"sentiment":"neutral","sentiment_score":0.024225207252634898},{"text":"Good afternoon.","start":6.3999996,"end":7.12,"sentiment":"neutral","sentiment_score":0.19038808345794678},{"text":"Central Goldfield Shire.","start":7.12,"end":8.4,"sentiment":"neutral","sentiment_score":0.05830929055809975},{"text":"Helen speaking.","start":8.4,"end":9.3,"sentiment":"neutral","sentiment_score":0.03133607283234596}],"sentiment":"neutral","sentiment_score":0.047618390600148,"num_words":19,"start":0.24,"end":9.3},{"sentences":[{"text":"Yeah.","start":12.24,"end":12.559999,"sentiment":"neutral","sentiment_score":0.1688573956489563},{"text":"Good.","start":12.559999,"end":12.799999,"sentiment":"neutral","sentiment_score":0.3038678467273712},{"text":"How are you?","start":12.799999,"end":13.7,"sentiment":"neutral","sentiment_score":0.2306601752837499},{"text":"Mhmm.","start":16.295,"end":16.795,"sentiment":"neutral","sentiment_score":0.012170717120170592},{"text":"Yeah.","start":40.865,"end":41.365,"sentiment":"neutral","sentiment_score":-0.005524409003555775}],"sentiment":"neutral","sentiment_score":0.16733601090631314,"num_words":7,"start":12.24,"end":41.365},{"sentences":[{"text":"Yeah.","start":41.985,"end":42.485,"sentiment":"neutral","sentiment_score":-0.01866186410188675},{"text":"I can't say he is going to pick up my call.","start":43.665,"end":47.025,"sentiment":"neutral","sentiment_score":-0.10779440402984619},{"text":"They seem to see reception numbers and go, oh, I'm not answering that.","start":47.025,"end":51.045,"sentiment":"neutral","sentiment_score":-0.13005716296342704},{"text":"But you may be able to leave him a message on his mobile.","start":51.185,"end":57.53,"sentiment":"neutral","sentiment_score":0.003107695052256951},{"text":"Yeah.","start":59.91,"end":60.39,"sentiment":"neutral","sentiment_score":0.07630946487188339}],"sentiment":"neutral","sentiment_score":-0.07124189554880826,"num_words":39,"start":41.985,"end":60.39},{"sentences":[{"text":"Or and I can give you his email address if that's any help.","start":60.39,"end":65.13,"sentiment":"neutral","sentiment_score":0.04932717362848612},{"text":"Yeah.","start":65.705,"end":66.205,"sentiment":"neutral","sentiment_score":0.08511932939291},{"text":"Yep.","start":66.425,"end":66.925,"sentiment":"neutral","sentiment_score":0.046094827353954315},{"text":"Because he's probably, in all honesty, he's probably more likely to answer an email.","start":67.065,"end":73.405,"sentiment":"neutral","sentiment_score":-0.05437439280961241},{"text":"We will just get his format up.","start":75.305,"end":78.285,"sentiment":"neutral","sentiment_score":0.10861934455377716}],"sentiment":"neutral","sentiment_score":0.02143225906830695,"num_words":36,"start":60.39,"end":78.285},{"sentences":[{"text":"And to get that to there and B a h.","start":84.23,"end":101.454994,"sentiment":"neutral","sentiment_score":0.05519976615905762},{"text":"If I can't spell his name correctly, that's gonna be a big help.","start":101.755,"end":106.55499,"sentiment":"neutral","sentiment_score":0.12620673482664502},{"text":"B a h.","start":106.55499,"end":107.69499,"sentiment":"neutral","sentiment_score":0.008871366269886494},{"text":"Just bear with me while I find his email.","start":124.495,"end":127.715,"sentiment":"neutral","sentiment_score":-0.022688034714923963},{"text":"Okay.","start":132.095,"end":132.595,"sentiment":"neutral","sentiment_score":0.03386986628174782}],"sentiment":"neutral","sentiment_score":0.05691602408316814,"num_words":36,"start":84.23,"end":132.595},{"sentences":[{"text":"There we go.","start":132.655,"end":133.635,"sentiment":"neutral","sentiment_score":0.04416629299521446},{"text":"So it's Bhaven, which is b h a v I n dot metta, m e h t a, yep, @cgoldshire,justtheletterc,thengoldshire.vic.gov.au.","start":135.135,"end":159.515,"sentiment":"neutral","sentiment_score":0.022647316753864288},{"text":"Okay.","start":163.095,"end":163.595,"sentiment":"neutral","sentiment_score":0.29131922125816345},{"text":"And I can put you through onto his mobile if you like.","start":163.655,"end":168.075,"sentiment":"neutral","sentiment_score":0.24323374405503273},{"text":"No worries.","start":169.98001,"end":170.62001,"sentiment":"neutral","sentiment_score":0.22122062742710114}],"sentiment":"neutral","sentiment_score":0.1115265952325181,"num_words":38,"start":132.655,"end":170.62001},{"sentences":[{"text":"Just one moment.","start":170.62001,"end":171.52,"sentiment":"neutral","sentiment_score":0.17218495408693948},{"text":"Good call, Pawin Mehta from the Central Goldfish Shire Council.","start":186.925,"end":191.425,"sentiment":"neutral","sentiment_score":0.1691175602376461},{"text":"I can't take your call right now.","start":191.885,"end":193.825,"sentiment":"neutral","sentiment_score":-0.1690209231206349},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start":194.37,"end":198.79,"sentiment":"neutral","sentiment_score":-0.018864277866669},{"text":"Thank you.","start":198.85,"end":199.56999,"sentiment":"neutral","sentiment_score":0.2027364820241928}],"sentiment":"neutral","sentiment_score":0.029690224236171497,"num_words":38,"start":170.62001,"end":199.56999},{"sentences":[{"text":"Bye.","start":199.56999,"end":200.06999,"sentiment":"neutral","sentiment_score":0.1008833795785904}],"sentiment":"neutral","sentiment_score":0.1008833795785904,"num_words":1,"start":199.56999,"end":200.06999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Central Goldfield Shire. A customer service officer will be with you shortly. Good afternoon. Central Goldfield Shire. Helen speaking.\n\nChannel 0: Oh, hi, Helen. How are you going? My name is Alex.\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: I'm good. Thank you. Helen, I\n\nChannel 1: Mhmm.\n\nChannel 0: this is a a bit of a random call. I was hoping to see if Barvin Mehta was available. I I tried contacting via LinkedIn. I I run a small business. I used to work yeah.\n\nSorry. Live and work in Bendigo, and I'm a flood and stormwater engineer. And I was just hoping to see if I could speak to him, introduce myself, and,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, just pick his\n\nChannel 1: Yeah.\n\nChannel 0: brain.\n\nChannel 1: I can't say he is going to pick up my call. They seem to see reception numbers and go, oh, I'm not answering that. But\n\nChannel 0: Okay.\n\nChannel 1: you may be able to leave him a message on\n\nChannel 0: That\n\nChannel 1: his\n\nChannel 0: would\n\nChannel 1: mobile.\n\nChannel 0: be amazing. Yeah. It looks that would be amazing.\n\nChannel 1: Yeah. Or and I can give you his email address\n\nChannel 0: Oh,\n\nChannel 1: if that's\n\nChannel 0: yeah.\n\nChannel 1: any\n\nChannel 0: Both\n\nChannel 1: help.\n\nChannel 0: would be incredible. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Thank you.\n\nChannel 1: Yep.\n\nChannel 0: That\n\nChannel 1: Because\n\nChannel 0: yeah.\n\nChannel 1: he's probably, in all honesty, he's probably more likely to answer an email.\n\nChannel 0: Okay.\n\nChannel 1: We will just get his format up. And to get that to there and B a h. If I can't spell his name correctly, that's gonna be a big help. B a h. Just bear with me while I find his\n\nChannel 0: None\n\nChannel 1: email.\n\nChannel 0: AM, by all means.\n\nChannel 1: Okay. There we go. So it's Bhaven, which is b h\n\nChannel 0: Yep.\n\nChannel 1: a v I n dot metta, m e h t\n\nChannel 0: Yep. Let me\n\nChannel 1: a, yep, @cgoldshire,justtheletterc,thengoldshire.vic.gov.au.\n\nChannel 0: HDA. Amazing.\n\nChannel 1: Okay. And I can put you through onto his mobile if you like.\n\nChannel 0: Thank you. That would be incredible.\n\nChannel 1: No worries. Just one moment. Good call, Pawin Mehta from the Central Goldfish Shire Council. I can't take your call right now. Please leave your name and number, and I'll get back to you as soon as possible.\n\nThank you. Bye.\n\nChannel 0: Hi, Barvin. My name is Alex Simmons, and my number is 0493224496. I used to work in Bendigo and have worked at the management authority that we would look after your region. I'm just introducing myself. If you could give me a call, that would be brilliant.\n\nOtherwise, Helen recommended I give you an email, which I'll do now as well. Thank you.","paragraphs":[{"sentences":[{"text":"Central Goldfield Shire.","start":0.24,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.022782123958071072},{"text":"A customer service officer will be with you shortly.","start":1.5999999,"end":4.26,"sentiment":"neutral","sentiment_score":0.024225207252634898},{"text":"Good afternoon.","start":6.3999996,"end":7.12,"sentiment":"neutral","sentiment_score":0.19038808345794678},{"text":"Central Goldfield Shire.","start":7.12,"end":8.4,"sentiment":"neutral","sentiment_score":0.05830929055809975},{"text":"Helen speaking.","start":8.4,"end":9.3,"sentiment":"neutral","sentiment_score":0.03133607283234596}],"sentiment":"neutral","sentiment_score":0.047618390600148,"channel":1,"num_words":19,"start":0.24,"end":9.3},{"sentences":[{"text":"Oh, hi, Helen.","start":9.84,"end":10.559999,"sentiment":"neutral","sentiment_score":0.14601556956768036},{"text":"How are you going?","start":10.559999,"end":11.12,"sentiment":"neutral","sentiment_score":0.20468317344784737},{"text":"My name is Alex.","start":11.12,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.08503934927284718}],"sentiment":"neutral","sentiment_score":0.14517607268961993,"channel":0,"num_words":11,"start":9.84,"end":12.0199995},{"sentences":[{"text":"Yeah.","start":12.24,"end":12.559999,"sentiment":"neutral","sentiment_score":0.1688573956489563},{"text":"Good.","start":12.559999,"end":12.799999,"sentiment":"neutral","sentiment_score":0.3038678467273712},{"text":"How are you?","start":12.799999,"end":13.7,"sentiment":"neutral","sentiment_score":0.2306601752837499}],"sentiment":"neutral","sentiment_score":0.23294115364551543,"channel":1,"num_words":5,"start":12.24,"end":13.7},{"sentences":[{"text":"I'm good.","start":13.84,"end":14.32,"sentiment":"positive","sentiment_score":0.49488934874534607},{"text":"Thank you.","start":14.32,"end":15.045,"sentiment":"positive","sentiment_score":0.562038779258728},{"text":"Helen, I","start":15.445,"end":16.565,"sentiment":"neutral","sentiment_score":0.03191856201738119}],"sentiment":"positive","sentiment_score":0.3629488966738184,"channel":0,"num_words":6,"start":13.84,"end":16.565},{"sentences":[{"text":"Mhmm.","start":16.295,"end":16.795,"sentiment":"neutral","sentiment_score":0.012170717120170592}],"sentiment":"neutral","sentiment_score":0.012170717120170592,"channel":1,"num_words":1,"start":16.295,"end":16.795},{"sentences":[{"text":"this is a a bit of a random call.","start":17.285,"end":19.445,"sentiment":"neutral","sentiment_score":-0.02411755443447166},{"text":"I was hoping to see if Barvin Mehta was available.","start":19.445,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.012911510746926069},{"text":"I I tried contacting via LinkedIn.","start":25.605,"end":29.045,"sentiment":"neutral","sentiment_score":-0.020631073974072933},{"text":"I I run a small business.","start":29.045,"end":30.244999,"sentiment":"neutral","sentiment_score":-0.006441846024245024},{"text":"I used to work yeah.","start":30.244999,"end":32.399998,"sentiment":"neutral","sentiment_score":-0.015331331826746463}],"sentiment":"neutral","sentiment_score":-0.016257424347309604,"channel":0,"num_words":36,"start":17.285,"end":32.399998},{"sentences":[{"text":"Sorry.","start":32.399998,"end":32.64,"sentiment":"neutral","sentiment_score":-0.030103418976068497},{"text":"Live and work in Bendigo, and I'm a flood and stormwater engineer.","start":32.64,"end":36.239998,"sentiment":"neutral","sentiment_score":-0.0021885171493825815},{"text":"And I was just hoping to see if I could speak to him, introduce myself, and,","start":36.239998,"end":40.82,"sentiment":"neutral","sentiment_score":0.0030123527685645968}],"sentiment":"neutral","sentiment_score":-0.00028165449902158355,"channel":0,"num_words":29,"start":32.399998,"end":40.82},{"sentences":[{"text":"Yeah.","start":40.865,"end":41.365,"sentiment":"neutral","sentiment_score":-0.005524409003555775}],"sentiment":"neutral","sentiment_score":-0.005524409003555775,"channel":1,"num_words":1,"start":40.865,"end":41.365},{"sentences":[{"text":"yeah, just pick his","start":41.04,"end":42.079998,"sentiment":"neutral","sentiment_score":-0.00849760859273374}],"sentiment":"neutral","sentiment_score":-0.00849760859273374,"channel":0,"num_words":4,"start":41.04,"end":42.079998},{"sentences":[{"text":"Yeah.","start":41.985,"end":42.485,"sentiment":"neutral","sentiment_score":-0.01866186410188675}],"sentiment":"neutral","sentiment_score":-0.01866186410188675,"channel":1,"num_words":1,"start":41.985,"end":42.485},{"sentences":[{"text":"brain.","start":42.079998,"end":42.579998,"sentiment":"neutral","sentiment_score":-0.02808527462184429}],"sentiment":"neutral","sentiment_score":-0.02808527462184429,"channel":0,"num_words":1,"start":42.079998,"end":42.579998},{"sentences":[{"text":"I can't say he is going to pick up my call.","start":43.665,"end":47.025,"sentiment":"neutral","sentiment_score":-0.10779440402984619},{"text":"They seem to see reception numbers and go, oh, I'm not answering that.","start":47.025,"end":51.045,"sentiment":"neutral","sentiment_score":-0.13005716296342704},{"text":"But","start":51.185,"end":51.685,"sentiment":"neutral","sentiment_score":-0.056436095386743546}],"sentiment":"neutral","sentiment_score":-0.11731670632958412,"channel":1,"num_words":25,"start":43.665,"end":51.685},{"sentences":[{"text":"Okay.","start":51.214996,"end":51.714996,"sentiment":"neutral","sentiment_score":-0.01802973262965679}],"sentiment":"neutral","sentiment_score":-0.01802973262965679,"channel":0,"num_words":1,"start":51.214996,"end":51.714996},{"sentences":[{"text":"you may be able to leave him a message on","start":53.190002,"end":56.71,"sentiment":"neutral","sentiment_score":0.0028460703790187834}],"sentiment":"neutral","sentiment_score":0.0028460703790187834,"channel":1,"num_words":10,"start":53.190002,"end":56.71},{"sentences":[{"text":"That","start":56.7,"end":57.02,"sentiment":"neutral","sentiment_score":0.0027005858719348907}],"sentiment":"neutral","sentiment_score":0.0027005858719348907,"channel":0,"num_words":1,"start":56.7,"end":57.02},{"sentences":[{"text":"his","start":56.71,"end":57.03,"sentiment":"neutral","sentiment_score":0.018745068460702896}],"sentiment":"neutral","sentiment_score":0.018745068460702896,"channel":1,"num_words":1,"start":56.71,"end":57.03},{"sentences":[{"text":"would","start":57.02,"end":57.18,"sentiment":"neutral","sentiment_score":0.035999126732349396}],"sentiment":"neutral","sentiment_score":0.035999126732349396,"channel":0,"num_words":1,"start":57.02,"end":57.18},{"sentences":[{"text":"mobile.","start":57.03,"end":57.53,"sentiment":"neutral","sentiment_score":0.049630358815193176}],"sentiment":"neutral","sentiment_score":0.049630358815193176,"channel":1,"num_words":1,"start":57.03,"end":57.53},{"sentences":[{"text":"be amazing.","start":57.18,"end":58.0,"sentiment":"neutral","sentiment_score":0.32433030009269714},{"text":"Yeah.","start":58.14,"end":58.46,"sentiment":"neutral","sentiment_score":0.28318706154823303},{"text":"It looks that would be amazing.","start":58.46,"end":59.76,"sentiment":"positive","sentiment_score":0.4786033829053243}],"sentiment":"positive","sentiment_score":0.42260755101839703,"channel":0,"num_words":9,"start":57.18,"end":59.76},{"sentences":[{"text":"Yeah.","start":59.91,"end":60.39,"sentiment":"neutral","sentiment_score":0.07630946487188339},{"text":"Or and I can give you his email address","start":60.39,"end":62.97,"sentiment":"neutral","sentiment_score":0.03307071348859204}],"sentiment":"neutral","sentiment_score":0.037394588626921174,"channel":1,"num_words":10,"start":59.91,"end":62.97},{"sentences":[{"text":"Oh,","start":63.739998,"end":64.06,"sentiment":"neutral","sentiment_score":0.043005745857954025}],"sentiment":"neutral","sentiment_score":0.043005745857954025,"channel":0,"num_words":1,"start":63.739998,"end":64.06},{"sentences":[{"text":"if that's","start":63.83,"end":64.31,"sentiment":"neutral","sentiment_score":0.043840330094099045}],"sentiment":"neutral","sentiment_score":0.043840330094099045,"channel":1,"num_words":2,"start":63.83,"end":64.31},{"sentences":[{"text":"yeah.","start":64.06,"end":64.38,"sentiment":"neutral","sentiment_score":0.047564778476953506}],"sentiment":"neutral","sentiment_score":0.047564778476953506,"channel":0,"num_words":1,"start":64.06,"end":64.38},{"sentences":[{"text":"any","start":64.31,"end":64.63,"sentiment":"neutral","sentiment_score":0.06927306950092316}],"sentiment":"neutral","sentiment_score":0.06927306950092316,"channel":1,"num_words":1,"start":64.31,"end":64.63},{"sentences":[{"text":"Both","start":64.38,"end":64.7,"sentiment":"neutral","sentiment_score":0.09027423709630966}],"sentiment":"neutral","sentiment_score":0.09027423709630966,"channel":0,"num_words":1,"start":64.38,"end":64.7},{"sentences":[{"text":"help.","start":64.63,"end":65.13,"sentiment":"neutral","sentiment_score":0.1866631060838699}],"sentiment":"neutral","sentiment_score":0.1866631060838699,"channel":1,"num_words":1,"start":64.63,"end":65.13},{"sentences":[{"text":"would be incredible.","start":64.7,"end":65.52,"sentiment":"positive","sentiment_score":0.3573682904243469},{"text":"Yeah.","start":65.66,"end":65.9,"sentiment":"neutral","sentiment_score":0.07849209755659103}],"sentiment":"neutral","sentiment_score":0.28764924220740795,"channel":0,"num_words":4,"start":64.7,"end":65.9},{"sentences":[{"text":"Yeah.","start":65.705,"end":66.205,"sentiment":"neutral","sentiment_score":0.08511932939291}],"sentiment":"neutral","sentiment_score":0.08511932939291,"channel":1,"num_words":1,"start":65.705,"end":66.205},{"sentences":[{"text":"Yeah.","start":65.9,"end":66.22,"sentiment":"neutral","sentiment_score":0.12032321840524672},{"text":"Thank you.","start":66.22,"end":66.62,"sentiment":"neutral","sentiment_score":0.21458935737609863}],"sentiment":"neutral","sentiment_score":0.18316731105248132,"channel":0,"num_words":3,"start":65.9,"end":66.62},{"sentences":[{"text":"Yep.","start":66.425,"end":66.925,"sentiment":"neutral","sentiment_score":0.046094827353954315}],"sentiment":"neutral","sentiment_score":0.046094827353954315,"channel":1,"num_words":1,"start":66.425,"end":66.925},{"sentences":[{"text":"That","start":66.62,"end":66.86,"sentiment":"neutral","sentiment_score":0.0062915608286857605}],"sentiment":"neutral","sentiment_score":0.0062915608286857605,"channel":0,"num_words":1,"start":66.62,"end":66.86},{"sentences":[{"text":"Because","start":67.065,"end":67.565,"sentiment":"neutral","sentiment_score":-0.008266400545835495}],"sentiment":"neutral","sentiment_score":-0.008266400545835495,"channel":1,"num_words":1,"start":67.065,"end":67.565},{"sentences":[{"text":"yeah.","start":67.1,"end":67.6,"sentiment":"neutral","sentiment_score":-0.014922525733709335}],"sentiment":"neutral","sentiment_score":-0.014922525733709335,"channel":0,"num_words":1,"start":67.1,"end":67.6},{"sentences":[{"text":"he's probably, in all honesty, he's probably more likely to answer an email.","start":67.625,"end":73.405,"sentiment":"neutral","sentiment_score":-0.057921161445287556}],"sentiment":"neutral","sentiment_score":-0.057921161445287556,"channel":1,"num_words":13,"start":67.625,"end":73.405},{"sentences":[{"text":"Okay.","start":74.085,"end":74.585,"sentiment":"neutral","sentiment_score":-0.006065826863050461}],"sentiment":"neutral","sentiment_score":-0.006065826863050461,"channel":0,"num_words":1,"start":74.085,"end":74.585},{"sentences":[{"text":"We will just get his format up.","start":75.305,"end":78.285,"sentiment":"neutral","sentiment_score":0.10861934455377716},{"text":"And to get that to there and B a h.","start":84.23,"end":101.454994,"sentiment":"neutral","sentiment_score":0.05519976615905762},{"text":"If I can't spell his name correctly, that's gonna be a big help.","start":101.755,"end":106.55499,"sentiment":"neutral","sentiment_score":0.12620673482664502},{"text":"B a h.","start":106.55499,"end":107.69499,"sentiment":"neutral","sentiment_score":0.008871366269886494},{"text":"Just bear with me while I find his","start":124.495,"end":127.075,"sentiment":"neutral","sentiment_score":-0.021449580090120435}],"sentiment":"neutral","sentiment_score":0.0684887337634658,"channel":1,"num_words":41,"start":75.305,"end":127.075},{"sentences":[{"text":"None","start":126.985,"end":127.225,"sentiment":"neutral","sentiment_score":-0.02683156728744507}],"sentiment":"neutral","sentiment_score":-0.02683156728744507,"channel":0,"num_words":1,"start":126.985,"end":127.225},{"sentences":[{"text":"email.","start":127.215,"end":127.715,"sentiment":"neutral","sentiment_score":-0.0325956717133522}],"sentiment":"neutral","sentiment_score":-0.0325956717133522,"channel":1,"num_words":1,"start":127.215,"end":127.715},{"sentences":[{"text":"AM, by all means.","start":127.225,"end":128.525,"sentiment":"neutral","sentiment_score":0.00904394593089819}],"sentiment":"neutral","sentiment_score":0.00904394593089819,"channel":0,"num_words":4,"start":127.225,"end":128.525},{"sentences":[{"text":"Okay.","start":132.095,"end":132.595,"sentiment":"neutral","sentiment_score":0.03386986628174782},{"text":"There we go.","start":132.655,"end":133.635,"sentiment":"neutral","sentiment_score":0.04416629299521446},{"text":"So it's Bhaven, which is b h","start":135.135,"end":138.675,"sentiment":"neutral","sentiment_score":0.027345921578151838}],"sentiment":"neutral","sentiment_score":0.03252638148313219,"channel":1,"num_words":11,"start":132.095,"end":138.675},{"sentences":[{"text":"Yep.","start":139.35,"end":139.85,"sentiment":"neutral","sentiment_score":0.02168012782931328}],"sentiment":"neutral","sentiment_score":0.02168012782931328,"channel":0,"num_words":1,"start":139.35,"end":139.85},{"sentences":[{"text":"a v I n dot metta, m e h t","start":140.2,"end":146.38,"sentiment":"neutral","sentiment_score":0.020684384927153587}],"sentiment":"neutral","sentiment_score":0.020684384927153587,"channel":1,"num_words":10,"start":140.2,"end":146.38},{"sentences":[{"text":"Yep.","start":147.27,"end":147.77,"sentiment":"neutral","sentiment_score":0.02005673199892044},{"text":"Let me","start":147.83,"end":148.49,"sentiment":"neutral","sentiment_score":0.020620661787688732}],"sentiment":"neutral","sentiment_score":0.020432685191432636,"channel":0,"num_words":3,"start":147.27,"end":148.49},{"sentences":[{"text":"a, yep, @cgoldshire,justtheletterc,thengoldshire.vic.gov.au.","start":149.16,"end":159.515,"sentiment":"neutral","sentiment_score":0.018227011586229008}],"sentiment":"neutral","sentiment_score":0.018227011586229008,"channel":1,"num_words":3,"start":149.16,"end":159.515},{"sentences":[{"text":"HDA.","start":161.165,"end":161.665,"sentiment":"neutral","sentiment_score":0.051942046731710434},{"text":"Amazing.","start":161.965,"end":162.465,"sentiment":"positive","sentiment_score":0.4985334575176239}],"sentiment":"neutral","sentiment_score":0.27523775212466717,"channel":0,"num_words":2,"start":161.165,"end":162.465},{"sentences":[{"text":"Okay.","start":163.095,"end":163.595,"sentiment":"neutral","sentiment_score":0.29131922125816345},{"text":"And I can put you through onto his mobile if you like.","start":163.655,"end":168.075,"sentiment":"neutral","sentiment_score":0.24323374405503273}],"sentiment":"neutral","sentiment_score":0.246932626916812,"channel":1,"num_words":13,"start":163.095,"end":168.075},{"sentences":[{"text":"Thank you.","start":168.26,"end":168.66,"sentiment":"positive","sentiment_score":0.6968829035758972},{"text":"That would be incredible.","start":168.66,"end":169.72,"sentiment":"positive","sentiment_score":0.7640767842531204}],"sentiment":"positive","sentiment_score":0.7416788240273794,"channel":0,"num_words":6,"start":168.26,"end":169.72},{"sentences":[{"text":"No worries.","start":169.98001,"end":170.62001,"sentiment":"neutral","sentiment_score":0.22122062742710114},{"text":"Just one moment.","start":170.62001,"end":171.52,"sentiment":"neutral","sentiment_score":0.17218495408693948},{"text":"Good call, Pawin Mehta from the Central Goldfish Shire Council.","start":186.925,"end":191.425,"sentiment":"neutral","sentiment_score":0.1691175602376461},{"text":"I can't take your call right now.","start":191.885,"end":193.825,"sentiment":"neutral","sentiment_score":-0.1690209231206349},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start":194.37,"end":198.79,"sentiment":"neutral","sentiment_score":-0.018864277866669}],"sentiment":"neutral","sentiment_score":0.030663073994219303,"channel":1,"num_words":38,"start":169.98001,"end":198.79},{"sentences":[{"text":"Thank you.","start":198.85,"end":199.56999,"sentiment":"neutral","sentiment_score":0.2027364820241928},{"text":"Bye.","start":199.56999,"end":200.06999,"sentiment":"neutral","sentiment_score":0.1008833795785904}],"sentiment":"neutral","sentiment_score":0.16878544787565866,"channel":1,"num_words":3,"start":198.85,"end":200.06999},{"sentences":[{"text":"Hi, Barvin.","start":201.93001,"end":202.67,"sentiment":"neutral","sentiment_score":0.1640990898013115},{"text":"My name is Alex Simmons, and my number is 0493224496.","start":202.73001,"end":208.275,"sentiment":"neutral","sentiment_score":0.10960051715373993},{"text":"I used to work in Bendigo and have worked at the management authority that we would look after your region.","start":208.375,"end":215.89499,"sentiment":"neutral","sentiment_score":0.10278965979814529},{"text":"I'm just introducing myself.","start":215.89499,"end":218.57294,"sentiment":"neutral","sentiment_score":0.18527467921376228},{"text":"If you could give me a call, that would be brilliant.","start":218.57294,"end":220.65294,"sentiment":"positive","sentiment_score":0.47257837653160095}],"sentiment":"neutral","sentiment_score":0.2004139873575657,"channel":0,"num_words":47,"start":201.93001,"end":220.65294},{"sentences":[{"text":"Otherwise, Helen recommended I give you an email, which I'll do now as well.","start":220.65294,"end":225.37294,"sentiment":"neutral","sentiment_score":0.30207324028015137},{"text":"Thank you.","start":225.37294,"end":226.03294,"sentiment":"positive","sentiment_score":0.3571438565850258}],"sentiment":"neutral","sentiment_score":0.30895706731826067,"channel":0,"num_words":16,"start":220.65294,"end":226.03294}]},"summary":{"result":"success","short":"A customer service officer from Central Goldfield Shire answers a call from a man named Alex who is introducing himself as a flood and stormwater engineer. Alex asks to speak to Barvin Mehta, and the representative, Helen, takes down his contact information and promises to pass it on to Mehta. Alex asks Helen to email him and thanks her before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Central Goldfield Shire. A customer service officer will be with you shortly. Good afternoon. Central Goldfield Shire. Helen speaking. Oh, hi, Helen. How are you going? My name is Alex. Yeah. Good. How are you?","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.1074119582772255},{"text":"I'm good. Thank you.","start_word":35,"end_word":38,"sentiment":"positive","sentiment_score":0.5089206695556641},{"text":"Helen, I Mhmm. this is a a bit of a random call. I was hoping to see if Barvin Mehta was available. I I tried contacting via LinkedIn. I I run a small business. I used to work yeah. Sorry. Live and work in Bendigo, and I'm a flood and stormwater engineer. And I was just hoping to see if I could speak to him, introduce myself, and, Yeah. yeah, just pick his Yeah. brain. I can't say he is going to pick up my call. They seem to see reception numbers and go, oh, I'm not answering that. But Okay. you may be able to leave him a message on That his would mobile. be amazing. Yeah.","start_word":39,"end_word":156,"sentiment":"neutral","sentiment_score":-0.0198186207562685},{"text":"It looks that would be amazing.","start_word":157,"end_word":162,"sentiment":"positive","sentiment_score":0.4833887815475464},{"text":"Yeah. Or and I can give you his email address Oh, if that's yeah. any Both help.","start_word":163,"end_word":179,"sentiment":"neutral","sentiment_score":0.05783986672759056},{"text":"would be incredible.","start_word":180,"end_word":182,"sentiment":"positive","sentiment_score":0.34300458431243896},{"text":"Yeah. Yeah. Yeah. Thank you. Yep. That Because yeah. he's probably, in all honesty, he's probably more likely to answer an email. Okay. We will just get his format up. And to get that to there and B a h. If I can't spell his name correctly, that's gonna be a big help. B a h. Just bear with me while I find his None email. AM, by all means. Okay. There we go. So it's Bhaven, which is b h Yep. a v I n dot metta, m e h t Yep. Let me a, yep, @cgoldshire,justtheletterc,thengoldshire.vic.gov.au. HDA.","start_word":183,"end_word":281,"sentiment":"neutral","sentiment_score":0.03151213243821838},{"text":"Amazing.","start_word":282,"end_word":282,"sentiment":"positive","sentiment_score":0.4985334575176239},{"text":"Okay. And I can put you through onto his mobile if you like.","start_word":283,"end_word":295,"sentiment":"neutral","sentiment_score":0.2490030825138092},{"text":"Thank you. That would be incredible.","start_word":296,"end_word":301,"sentiment":"positive","sentiment_score":0.729894757270813},{"text":"No worries. Just one moment. Good call, Pawin Mehta from the Central Goldfish Shire Council. I can't take your call right now. Please leave your name and number, and I'll get back to you as soon as possible. Thank you. Bye. Hi, Barvin. My name is Alex Simmons, and my number is 0493224496. I used to work in Bendigo and have worked at the management authority that we would look after your region. I'm just introducing myself.","start_word":302,"end_word":378,"sentiment":"neutral","sentiment_score":0.08544036000967026},{"text":"If you could give me a call, that would be brilliant.","start_word":379,"end_word":389,"sentiment":"positive","sentiment_score":0.5080475807189941},{"text":"Otherwise, Helen recommended I give you an email, which I'll do now as well.","start_word":390,"end_word":403,"sentiment":"neutral","sentiment_score":0.2880904972553253},{"text":"Thank you.","start_word":404,"end_word":405,"sentiment":"positive","sentiment_score":0.7551016807556152}],"average":{"sentiment":"neutral","sentiment_score":0.08542282516891891}}}}