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May I confirm if you can now connect with your Internet? No. Sophie, are you currently at home right now? Okay. If I may ask, what time could you, would you be able to go back at home? Because we receive a response from the, from the network as, we need to, check on the Ethernet cable one, which where the light, should be, seeing as flashing green. It should be flashing green. So if cable is connected properly, it should be flashing green. Okay? If it's not flashing green Okay. Okay. Okay. When you switched back the Ethernet cable one on the on ONT, Did you see a flashing green? If I'm at if you have an extra Ethernet cable. Yeah. Because on the network and and also on our end, the operational status is I mean, the the possible reason could be coming from the cable as the cable might not be properly connected. So to make sure we have to check if also check if you have an extra Ethernet cable, if in any case that the flashing ring will show up. Hello, Sophie? Hello, Sophie? Can you are you still on the line? Hello? Hello, Susan? Yes. Hello. No worries. It's fine. Hello? Talking? Yeah. Yeah. So, again, this could mean that the cable's not right, so we might be able to check on again the Ethernet cable. If in once you're at home, please check on again if the Ethernet cable is properly connected to the ether one port. I need you to please check. So uh-huh. So how so if the cable is connected properly, the flashing green I mean, the light should be flashing green. So if you yes. Yes. Yes, please. So please call us back. Or once you're at home, I can give you a call if you will just give me a specific time to call so that I can also reply to the to the network as soon as possible so that I can also give them an update. Can I may I ask you the best time to call today? Oh my god. I'm so sorry. I'm so sorry for this, Hazel. Oh my gosh. You're a really hardworking person, Sophie. I really admire you for that. Mhmm. So what time is your lunch so that I can wait for your call? Mhmm. Yeah. Sure. Sure. Oh my god. I'm so sorry for this hassle for you. It's okay. Oh, okay. No worries. There's no need to call us back. You can take your lunch. You can take your lunch. You you you can maximize your lunch. There's no need to call us. Just communicate us through email. Okay? I don't want to I don't want to take much of your time during your lunch. So just once you have the photo and confirm that either the the green is flashing or not, you can reply to me via email. Yeah. Oh my gosh. I'm so sorry. Mhmm. Yes. Yeah. Well, thank you so much. But, again, yeah, if you have done. But if you don't have, it's fine. You can communicate us via email as well. Alright? Thank you. So mhmm. So before we end this call, what we are confirming from you is to confirm if the Ethernet cable I mean, sorry, Ethernet one light is flashing green or not. You can also take a screenshot if it's or a photo or whatever, you can send it to me via email. Okay? Thank you. Yes. The please also confirm it later. Everything that is everything that is that you found on your router. The flashing green should be I mean, the green light should be flashing. And if there's still a red or any light that you're seeing, just let us know through email as well. Or if it is convenient for you to call, you can also call us back with whichever option is convenient for you. Okay? Thank you so much. And I do really do apologize for this hassle for you, Tulpen. I hope that this will get fixed soon and you get connected to your Internet. But no worries. Everyone here is doing our best to get you con get connected with your Internet as soon as possible time. Alright? Thank you, Sophie, and have a great rest of your day. Goodbye for now. 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morning, Sophie. My name is Mary from Airtel. I spoke with you briefly. How are you doing today? Okay.\n\nGood. So I'm just following up regarding your Internet connection. May I confirm if you can now connect with your Internet? No. Sophie, are you currently at home right now?\n\nOkay. If I may ask, what time could you, would you be able to go back at home? Because we receive a response from the, from the network as, we need to, check on the Ethernet cable one, which where the light, should be, seeing as flashing green. It should be flashing green. So if cable is connected properly, it should be flashing green.\n\nOkay? If it's not flashing green Okay. Okay. Okay. When you switched back the Ethernet cable one on the on ONT, Did you see a flashing green?\n\nIf I'm at if you have an extra Ethernet cable. Yeah. Because on the network and and also on our end, the operational status is I mean, the the possible reason could be coming from the cable as the cable might not be properly connected. So to make sure we have to check if also check if you have an extra Ethernet cable, if in any case that the flashing ring will show up. Hello, Sophie?\n\nHello, Sophie? Can you are you still on the line? Hello? Hello, Susan? Yes.\n\nHello. No worries. It's fine. Hello? Talking?\n\nYeah. Yeah. So, again, this could mean that the cable's not right, so we might be able to check on again the Ethernet cable. If in once you're at home, please check on again if the Ethernet cable is properly connected to the ether one port. I need you to please check.\n\nSo uh-huh. So how so if the cable is connected properly, the flashing green I mean, the light should be flashing green. So if you yes. Yes. Yes, please.\n\nSo please call us back. Or once you're at home, I can give you a call if you will just give me a specific time to call so that I can also reply to the to the network as soon as possible so that I can also give them an update. Can I may I ask you the best time to call today? Oh my god. I'm so sorry.\n\nI'm so sorry for this, Hazel. Oh my gosh. You're a really hardworking person, Sophie. I really admire you for that. Mhmm.\n\nSo what time is your lunch so that I can wait for your call? Mhmm. Yeah. Sure. Sure.\n\nOh my god. I'm so sorry for this hassle for you. It's okay. Oh, okay. No worries.\n\nThere's no need to call us back. You can take your lunch. You can take your lunch. You you you can maximize your lunch. There's no need to call us.\n\nJust communicate us through email. Okay? I don't want to I don't want to take much of your time during your lunch. So just once you have the photo and confirm that either the the green is flashing or not, you can reply to me via email. Yeah.\n\nOh my gosh. I'm so sorry. Mhmm. Yes. Yeah.\n\nWell, thank you so much. But, again, yeah, if you have done. But if you don't have, it's fine. You can communicate us via email as well. Alright?\n\nThank you. So mhmm. So before we end this call, what we are confirming from you is to confirm if the Ethernet cable I mean, sorry, Ethernet one light is flashing green or not. You can also take a screenshot if it's or a photo or whatever, you can send it to me via email. Okay?\n\nThank you. Yes. The please also confirm it later. Everything that is everything that is that you found on your router. The flashing green should be I mean, the green light should be flashing.\n\nAnd if there's still a red or any light that you're seeing, just let us know through email as well. Or if it is convenient for you to call, you can also call us back with whichever option is convenient for you. Okay? Thank you so much. And I do really do apologize for this hassle for you, Tulpen.\n\nI hope that this will get fixed soon and you get connected to your Internet. But no worries. Everyone here is doing our best to get you con get connected with your Internet as soon as possible time. Alright? Thank you, Sophie, and have a great rest of your day.\n\nGoodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning, Sophie.","start":2.6399999,"end":3.78,"sentiment":"neutral","sentiment_score":0.28165529171625775},{"text":"My name is Mary from Airtel.","start":3.9199998,"end":6.1,"sentiment":"neutral","sentiment_score":0.1370534785091877},{"text":"I spoke with you briefly.","start":6.3999996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.1861468881368637},{"text":"How are you doing today?","start":8.88,"end":10.099999,"sentiment":"neutral","sentiment_score":0.28843627870082855},{"text":"Okay.","start":13.04,"end":13.36,"sentiment":"positive","sentiment_score":0.34112679958343506}],"sentiment":"neutral","sentiment_score":0.2190664689987898,"num_words":20,"start":2.6399999,"end":13.36},{"sentences":[{"text":"Good.","start":13.36,"end":13.845,"sentiment":"positive","sentiment_score":0.4667896628379822},{"text":"So I'm just following up regarding your Internet 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check on the Ethernet cable one, which where the light, should be, seeing as flashing green.","start":40.629997,"end":57.41,"sentiment":"neutral","sentiment_score":-0.021462465170770884},{"text":"It should be flashing green.","start":57.95,"end":59.57,"sentiment":"neutral","sentiment_score":0.003255533240735531},{"text":"So if cable is connected properly, it should be flashing green.","start":59.95,"end":63.07,"sentiment":"neutral","sentiment_score":0.0030458089472217994}],"sentiment":"neutral","sentiment_score":-0.012626415133127011,"num_words":64,"start":32.309998,"end":63.07},{"sentences":[{"text":"Okay?","start":63.07,"end":63.57,"sentiment":"neutral","sentiment_score":-0.0030198341701179743},{"text":"If it's not flashing green Okay.","start":66.59,"end":69.305,"sentiment":"neutral","sentiment_score":-0.012175701558589935},{"text":"Okay.","start":75.4125,"end":75.9125,"sentiment":"neutral","sentiment_score":-0.01355088036507368},{"text":"Okay.","start":90.02,"end":90.52,"sentiment":"neutral","sentiment_score":-0.007915876805782318},{"text":"When you switched back the Ethernet cable one on the on ONT, Did you see a flashing green?","start":91.06,"end":99.655,"sentiment":"neutral","sentiment_score":-0.013184453981618086}],"sentiment":"neutral","sentiment_score":-0.012402258235616264,"num_words":27,"start":63.07,"end":99.655},{"sentences":[{"text":"If I'm at if you have an extra Ethernet cable.","start":106.835,"end":110.455,"sentiment":"neutral","sentiment_score":-0.11866109371185303},{"text":"Yeah.","start":114.49,"end":114.81,"sentiment":"neutral","sentiment_score":-0.16604472696781158},{"text":"Because on the network and and also on our end, the operational status is I mean, the the possible reason could be coming from the cable as the cable might not be properly connected.","start":114.81,"end":132.675,"sentiment":"neutral","sentiment_score":-0.26904720769209023},{"text":"So to make sure we have to check if also check if you have an extra Ethernet cable, if in any case that the flashing ring will show up.","start":134.175,"end":150.29001,"sentiment":"neutral","sentiment_score":-0.14577085396339154},{"text":"Hello, Sophie?","start":162.065,"end":162.965,"sentiment":"neutral","sentiment_score":-0.00020693102851510037}],"sentiment":"neutral","sentiment_score":-0.19378985990279993,"num_words":76,"start":106.835,"end":162.965},{"sentences":[{"text":"Hello, Sophie?","start":166.305,"end":167.185,"sentiment":"neutral","sentiment_score":0.000970122404396534},{"text":"Can you are you still on the line?","start":167.185,"end":168.78,"sentiment":"neutral","sentiment_score":0.015101784141734242},{"text":"Hello?","start":178.14,"end":178.64,"sentiment":"neutral","sentiment_score":0.010902241803705692},{"text":"Hello, Susan?","start":191.095,"end":192.075,"sentiment":"neutral","sentiment_score":0.02906802762299776},{"text":"Yes.","start":192.215,"end":192.455,"sentiment":"neutral","sentiment_score":0.06762973964214325}],"sentiment":"neutral","sentiment_score":0.018530182473893677,"num_words":14,"start":166.305,"end":192.455},{"sentences":[{"text":"Hello.","start":192.455,"end":192.955,"sentiment":"neutral","sentiment_score":0.044595107436180115},{"text":"No worries.","start":196.44,"end":197.08,"sentiment":"neutral","sentiment_score":0.09555554389953613},{"text":"It's fine.","start":197.08,"end":197.82,"sentiment":"neutral","sentiment_score":0.17727944254875183},{"text":"Hello?","start":203.16,"end":203.66,"sentiment":"neutral","sentiment_score":0.028056815266609192},{"text":"Talking?","start":203.8,"end":204.3,"sentiment":"neutral","sentiment_score":-0.005919737741351128}],"sentiment":"neutral","sentiment_score":0.08748602255114488,"num_words":7,"start":192.455,"end":204.3},{"sentences":[{"text":"Yeah.","start":207.16,"end":207.40001,"sentiment":"neutral","sentiment_score":-0.1369418501853943},{"text":"Yeah.","start":207.40001,"end":207.90001,"sentiment":"neutral","sentiment_score":-0.08356152474880219},{"text":"So, again, this could mean that the cable's not right, so we might be able to check on again the Ethernet cable.","start":207.96,"end":217.625,"sentiment":"neutral","sentiment_score":-0.21909787302667444},{"text":"If in once you're at home, please check on again if the Ethernet cable is properly connected to the ether one port.","start":229.04001,"end":237.38,"sentiment":"neutral","sentiment_score":-0.07073291272602299},{"text":"I need you to please check.","start":238.96,"end":240.455,"sentiment":"neutral","sentiment_score":-0.03969712865849336}],"sentiment":"neutral","sentiment_score":-0.1314416044893173,"num_words":52,"start":207.16,"end":240.455},{"sentences":[{"text":"So uh-huh.","start":248.355,"end":249.975,"sentiment":"neutral","sentiment_score":0.006235628388822079},{"text":"So how so if the cable is connected properly, the flashing green I mean, the light should be flashing green.","start":250.115,"end":263.43,"sentiment":"neutral","sentiment_score":0.0036477966234087942},{"text":"So if you yes.","start":269.095,"end":273.755,"sentiment":"neutral","sentiment_score":0.00290965149179101},{"text":"Yes.","start":275.815,"end":276.135,"sentiment":"neutral","sentiment_score":0.11754381656646729},{"text":"Yes, please.","start":276.135,"end":276.875,"sentiment":"neutral","sentiment_score":0.15321912616491318}],"sentiment":"neutral","sentiment_score":0.017967167727906127,"num_words":29,"start":248.355,"end":276.875},{"sentences":[{"text":"So please call us back.","start":277.415,"end":280.715,"sentiment":"neutral","sentiment_score":0.07983125895261764},{"text":"Or once you're at home, I can give you a call if you will just give me a specific time to call so that I can also reply to the to the network as soon as possible so that I can also give them an update.","start":281.54,"end":295.335,"sentiment":"neutral","sentiment_score":0.11900650053892446},{"text":"Can I may I ask you the best time to call today?","start":299.07498,"end":301.735,"sentiment":"neutral","sentiment_score":0.051426866091787815},{"text":"Oh my god.","start":316.13,"end":316.93002,"sentiment":"negative","sentiment_score":-0.42523203293482464},{"text":"I'm so sorry.","start":316.93002,"end":317.83002,"sentiment":"negative","sentiment_score":-0.44344385464986164}],"sentiment":"neutral","sentiment_score":0.056297826810159546,"num_words":69,"start":277.415,"end":317.83002},{"sentences":[{"text":"I'm so sorry for this, Hazel.","start":319.815,"end":321.51498,"sentiment":"neutral","sentiment_score":-0.3118382841348648},{"text":"Oh my gosh.","start":324.13498,"end":325.275,"sentiment":"neutral","sentiment_score":0.28999248147010803},{"text":"You're a really hardworking person, Sophie.","start":325.895,"end":328.875,"sentiment":"positive","sentiment_score":0.3962901333967845},{"text":"I really admire you for that.","start":328.935,"end":330.875,"sentiment":"positive","sentiment_score":0.7573618690172831},{"text":"Mhmm.","start":333.87,"end":334.35,"sentiment":"neutral","sentiment_score":0.12056988477706908}],"sentiment":"neutral","sentiment_score":0.27461043813011865,"num_words":22,"start":319.815,"end":334.35},{"sentences":[{"text":"So what time is your lunch so that I can wait for your call?","start":334.35,"end":340.37,"sentiment":"neutral","sentiment_score":0.0521857746477638},{"text":"Mhmm.","start":366.03998,"end":366.52,"sentiment":"neutral","sentiment_score":0.014318629167973995},{"text":"Yeah.","start":366.52,"end":366.91998,"sentiment":"neutral","sentiment_score":0.02212539128959179},{"text":"Sure.","start":366.91998,"end":367.16,"sentiment":"neutral","sentiment_score":0.04593125358223915},{"text":"Sure.","start":367.16,"end":367.66,"sentiment":"neutral","sentiment_score":0.05758003145456314}],"sentiment":"neutral","sentiment_score":0.04836423058683673,"num_words":18,"start":334.35,"end":367.66},{"sentences":[{"text":"Oh my god.","start":377.755,"end":378.395,"sentiment":"neutral","sentiment_score":-0.04395352055629095},{"text":"I'm so sorry for this hassle for you.","start":378.395,"end":380.555,"sentiment":"neutral","sentiment_score":-0.08609005063772202},{"text":"It's okay.","start":380.555,"end":381.135,"sentiment":"neutral","sentiment_score":0.07101169228553772},{"text":"Oh, okay.","start":387.995,"end":388.875,"sentiment":"neutral","sentiment_score":0.10753630846738815},{"text":"No worries.","start":388.875,"end":389.535,"sentiment":"neutral","sentiment_score":0.18293539434671402}],"sentiment":"neutral","sentiment_score":-0.005742010386551126,"num_words":17,"start":377.755,"end":389.535},{"sentences":[{"text":"There's no need to call us back.","start":390.71,"end":392.23,"sentiment":"neutral","sentiment_score":0.14051718690565654},{"text":"You can take your lunch.","start":392.23,"end":393.53,"sentiment":"neutral","sentiment_score":0.30141596794128417},{"text":"You can take your lunch.","start":393.99,"end":395.11002,"sentiment":"neutral","sentiment_score":0.3176933526992798},{"text":"You you you can maximize your lunch.","start":395.11002,"end":397.93,"sentiment":"positive","sentiment_score":0.4054358090673174},{"text":"There's no need to call us.","start":398.63,"end":399.75,"sentiment":"neutral","sentiment_score":0.13625903179248175}],"sentiment":"neutral","sentiment_score":0.2578257255256176,"num_words":30,"start":390.71,"end":399.75},{"sentences":[{"text":"Just communicate us through email.","start":399.75,"end":401.59,"sentiment":"neutral","sentiment_score":0.14536746144294738},{"text":"Okay?","start":401.59,"end":401.91,"sentiment":"neutral","sentiment_score":0.07671485841274261},{"text":"I don't want to I don't want to take much of your time during your lunch.","start":401.91,"end":407.325,"sentiment":"neutral","sentiment_score":-0.1601276770234108},{"text":"So just once you have the photo and confirm that either the the green is flashing or not, you can reply to me via email.","start":407.70502,"end":416.20502,"sentiment":"neutral","sentiment_score":-0.03219115488231182},{"text":"Yeah.","start":434.145,"end":434.54498,"sentiment":"neutral","sentiment_score":-0.015619471669197084}],"sentiment":"neutral","sentiment_score":-0.05372685438487679,"num_words":48,"start":399.75,"end":434.54498},{"sentences":[{"text":"Oh my gosh.","start":434.54498,"end":435.185,"sentiment":"neutral","sentiment_score":-0.11593300600846608},{"text":"I'm so sorry.","start":435.185,"end":436.16498,"sentiment":"neutral","sentiment_score":-0.09359605362017949},{"text":"Mhmm.","start":446.145,"end":446.395,"sentiment":"neutral","sentiment_score":0.1126667931675911},{"text":"Yes.","start":446.395,"end":446.895,"sentiment":"neutral","sentiment_score":0.1512087881565094},{"text":"Yeah.","start":449.08,"end":449.58,"sentiment":"neutral","sentiment_score":0.25705909729003906}],"sentiment":"neutral","sentiment_score":-0.011961388919088576,"num_words":9,"start":434.54498,"end":449.58},{"sentences":[{"text":"Well, thank you so much.","start":449.63998,"end":451.02,"sentiment":"positive","sentiment_score":0.6504145979881286},{"text":"But, again, yeah, if you have done.","start":451.32,"end":453.96,"sentiment":"neutral","sentiment_score":0.26161511668137144},{"text":"But if you don't have, it's fine.","start":453.96,"end":455.4,"sentiment":"neutral","sentiment_score":0.21059218049049377},{"text":"You can communicate us via email as well.","start":455.4,"end":458.12,"sentiment":"neutral","sentiment_score":0.23934720270335674},{"text":"Alright?","start":458.12,"end":458.62,"sentiment":"neutral","sentiment_score":0.16215765476226807}],"sentiment":"neutral","sentiment_score":0.3083735480904579,"num_words":28,"start":449.63998,"end":458.62},{"sentences":[{"text":"Thank you.","start":460.36,"end":460.91998,"sentiment":"positive","sentiment_score":0.4704500138759613},{"text":"So mhmm.","start":460.91998,"end":462.53998,"sentiment":"neutral","sentiment_score":0.1481446549296379},{"text":"So before we end this call, what we are confirming from you is to confirm if the Ethernet cable I mean, sorry, Ethernet one light is flashing green or not.","start":462.72498,"end":473.04498,"sentiment":"neutral","sentiment_score":0.025938977673649787},{"text":"You can also take a screenshot if it's or a photo or whatever, you can send it to me via email.","start":473.04498,"end":479.55,"sentiment":"neutral","sentiment_score":0.04701772713590236},{"text":"Okay?","start":479.55,"end":480.05,"sentiment":"neutral","sentiment_score":0.033002253621816635}],"sentiment":"neutral","sentiment_score":0.05420952127315104,"num_words":56,"start":460.36,"end":480.05},{"sentences":[{"text":"Thank you.","start":482.43,"end":483.33,"sentiment":"neutral","sentiment_score":0.13727332651615143},{"text":"Yes.","start":492.57498,"end":492.815,"sentiment":"neutral","sentiment_score":0.01961861178278923},{"text":"The please also confirm it later.","start":492.815,"end":495.47498,"sentiment":"neutral","sentiment_score":0.012128648348152637},{"text":"Everything that is everything that is that you found on your router.","start":495.69498,"end":503.82,"sentiment":"neutral","sentiment_score":0.10560249288876851},{"text":"The flashing green should be I mean, the green light should be flashing.","start":504.36002,"end":508.22,"sentiment":"neutral","sentiment_score":0.08849601848767354}],"sentiment":"neutral","sentiment_score":0.08190045029144077,"num_words":34,"start":482.43,"end":508.22},{"sentences":[{"text":"And if there's still a red or any light that you're seeing, just let us know through email as well.","start":508.6,"end":514.575,"sentiment":"neutral","sentiment_score":0.05565155018121004},{"text":"Or if it is convenient for you to call, you can also call us back with whichever option is convenient for you.","start":517.695,"end":524.09503,"sentiment":"neutral","sentiment_score":0.14152241193435408},{"text":"Okay?","start":524.09503,"end":524.59503,"sentiment":"neutral","sentiment_score":0.10959798842668532},{"text":"Thank you so much.","start":527.03,"end":527.83,"sentiment":"positive","sentiment_score":0.38411709666252136},{"text":"And I do really do apologize for this hassle for you, Tulpen.","start":527.83,"end":531.35004,"sentiment":"neutral","sentiment_score":-0.10901952814310789}],"sentiment":"neutral","sentiment_score":0.07736196785660113,"num_words":59,"start":508.6,"end":531.35004},{"sentences":[{"text":"I hope that this will get fixed soon and you get connected to your Internet.","start":531.35004,"end":536.87,"sentiment":"neutral","sentiment_score":0.09774214227994284},{"text":"But no worries.","start":536.87,"end":537.59,"sentiment":"neutral","sentiment_score":0.13803542157014212},{"text":"Everyone here is doing our best to get you con get connected with your Internet as soon as possible time.","start":537.59,"end":544.345,"sentiment":"positive","sentiment_score":0.3839558020234108},{"text":"Alright?","start":544.64496,"end":545.14496,"sentiment":"neutral","sentiment_score":0.21199020743370056},{"text":"Thank you, Sophie, and have a great rest of your day.","start":547.925,"end":550.32495,"sentiment":"positive","sentiment_score":0.847040284763683}],"sentiment":"positive","sentiment_score":0.38177575558424,"num_words":50,"start":531.35004,"end":550.32495},{"sentences":[{"text":"Goodbye for now.","start":550.32495,"end":551.46497,"sentiment":"neutral","sentiment_score":0.2721161146958669},{"text":"Bye bye.","start":553.685,"end":554.425,"sentiment":"neutral","sentiment_score":-0.01151478290557862}],"sentiment":"neutral","sentiment_score":0.1586637556552887,"num_words":5,"start":550.32495,"end":554.425}]}}]},{"alternatives":[{"transcript":"Hello? Sorry? Mhmm. Mhmm. Good. No. No. Mhmm. Before I left I I left home, it was on Ethernet one, and the router is router is light in red. Even when I left, it was on WAN on the router. And on the black box, I put a yellow cable on Ethernet one. No. It's still red. It has been red since I've been calling you guys. No. I don't. Hello? Sorry. Hello? I can't hear you. Mhmm. So what do you want for me? Okay. But it's properly connected because I've been checking and checking. Yeah. W a n and Ethernet one, and it's tightly connected. It's still flashing red. Maybe once I get home, I'll take a photo and send. Okay. Because I'm not sure because I might be finishing at nine today. So I'll just go home during my lunch break and take the photo and go back to work because I'll be finishing at nine. I did a double yesterday. I'm doing a double today, so that's why. Mhmm. Thank you. Around because, you know, even if I come here, I usually have my because where I live and where I work is, like, five minutes drive. So I just wanted to take a photo because my lunch is usually at work. So I can't stay in the house for long. So maybe around 01:30, I can call and we can maybe spend ten minutes, and I'll only have only twenty minutes for my break left. Because I have only thirty minutes for my break until to 01:30 to 2PM. No. Not unless not unless I bring my lunch back home. I call you at 01:30. When I'm on the phone with you, I'll be having my lunch, and then just know we will have only thirty minutes, and then I go back to work Yeah. I drive back to work. So I can because I I do take my lunch with me to work, so I don't have to have it at work. I can just bring it home because of this Internet issue. Yeah. Okay. Alright. Okay. Oh, Internet one is flashing green. Internet one is flashing green, but the router is still flashing red. Oh, okay. Okay. Okay. Okay. Thank you. Okay. 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Sorry? Mhmm. Mhmm. Good.\n\nNo. No. Mhmm. Before I left I I left home, it was on Ethernet one, and the router is router is light in red. Even when I left, it was on WAN on the router.\n\nAnd on the black box, I put a yellow cable on Ethernet one. No. It's still red. It has been red since I've been calling you guys. No.\n\nI don't. Hello? Sorry. Hello? I can't hear you.\n\nMhmm. So what do you want for me? Okay. But it's properly connected because I've been checking and checking. Yeah.\n\nW a n and Ethernet one, and it's tightly connected. It's still flashing red. Maybe once I get home, I'll take a photo and send. Okay. Because I'm not sure because I might be finishing at nine today.\n\nSo I'll just go home during my lunch break and take the photo and go back to work because I'll be finishing at nine. I did a double yesterday. I'm doing a double today, so that's why. Mhmm. Thank you.\n\nAround because, you know, even if I come here, I usually have my because where I live and where I work is, like, five minutes drive. So I just wanted to take a photo because my lunch is usually at work. So I can't stay in the house for long. So maybe around 01:30, I can call and we can maybe spend ten minutes, and I'll only have only twenty minutes for my break left. Because I have only thirty minutes for my break until to 01:30 to 2PM.\n\nNo. Not unless not unless I bring my lunch back home. I call you at 01:30. When I'm on the phone with you, I'll be having my lunch, and then just know we will have only thirty minutes, and then I go back to work Yeah. I drive back to work.\n\nSo I can because I I do take my lunch with me to work, so I don't have to have it at work. I can just bring it home because of this Internet issue. Yeah. Okay. Alright.\n\nOkay. Oh, Internet one is flashing green. Internet one is flashing green, but the router is still flashing red. Oh, okay. Okay.\n\nOkay. Okay. Thank you. Okay. 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left I I left home, it was on Ethernet one, and the router is router is light in red.","start":66.83,"end":78.335,"sentiment":"neutral","sentiment_score":-0.021261937051479305},{"text":"Even when I left, it was on WAN on the router.","start":78.875,"end":83.215,"sentiment":"neutral","sentiment_score":-0.06649091331796213}],"sentiment":"neutral","sentiment_score":-0.037598816744451015,"num_words":35,"start":22.974998,"end":83.215},{"sentences":[{"text":"And on the black box, I put a yellow cable on Ethernet one.","start":83.595,"end":89.01,"sentiment":"neutral","sentiment_score":-0.03919843183113979},{"text":"No.","start":100.085,"end":100.325,"sentiment":"neutral","sentiment_score":-0.1681063026189804},{"text":"It's still red.","start":100.325,"end":101.365,"sentiment":"neutral","sentiment_score":-0.18743417163689932},{"text":"It has been red since I've been calling you 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you.","start":204.72,"end":205.86,"sentiment":"neutral","sentiment_score":-0.32857319712638855}],"sentiment":"neutral","sentiment_score":-0.19075815928065115,"num_words":9,"start":112.725,"end":205.86},{"sentences":[{"text":"Mhmm.","start":219.515,"end":220.015,"sentiment":"neutral","sentiment_score":-0.0485282763838768},{"text":"So what do you want for me?","start":224.68,"end":226.45999,"sentiment":"neutral","sentiment_score":-0.046605980289833884},{"text":"Okay.","start":238.685,"end":239.165,"sentiment":"neutral","sentiment_score":-0.00420059822499752},{"text":"But it's properly connected because I've been checking and checking.","start":239.165,"end":244.22499,"sentiment":"neutral","sentiment_score":-0.05192433632910252},{"text":"Yeah.","start":244.36499,"end":244.86499,"sentiment":"neutral","sentiment_score":0.011812265031039717}],"sentiment":"neutral","sentiment_score":-0.04432009174488485,"num_words":20,"start":219.515,"end":244.86499},{"sentences":[{"text":"W a n and Ethernet one, and it's tightly connected.","start":245.72499,"end":250.97,"sentiment":"neutral","sentiment_score":0.003535686596296728},{"text":"It's still flashing red.","start":268.045,"end":269.98502,"sentiment":"neutral","sentiment_score":-0.018022806150838733},{"text":"Maybe once I get home, I'll take a photo and send.","start":270.125,"end":273.98502,"sentiment":"neutral","sentiment_score":0.03502006117593159},{"text":"Okay.","start":296.575,"end":297.075,"sentiment":"neutral","sentiment_score":0.05878129601478577},{"text":"Because I'm not sure because I might be finishing at nine today.","start":304.12003,"end":308.46002,"sentiment":"neutral","sentiment_score":-0.09634261671453714}],"sentiment":"neutral","sentiment_score":-0.019706415533284217,"num_words":38,"start":245.72499,"end":308.46002},{"sentences":[{"text":"So I'll just go home during my lunch break and take the photo and go back to work because I'll be finishing at nine.","start":308.92,"end":318.22,"sentiment":"neutral","sentiment_score":-0.09760973478356998},{"text":"I did a double yesterday.","start":319.425,"end":320.965,"sentiment":"neutral","sentiment_score":-0.32972919940948486},{"text":"I'm doing a double today, so that's why.","start":321.185,"end":324.085,"sentiment":"neutral","sentiment_score":-0.1464627254754305},{"text":"Mhmm.","start":328.865,"end":329.365,"sentiment":"positive","sentiment_score":0.4764145314693451},{"text":"Thank you.","start":331.585,"end":332.405,"sentiment":"positive","sentiment_score":0.7298685610294342}],"sentiment":"neutral","sentiment_score":-0.08067074455320836,"num_words":40,"start":308.92,"end":332.405},{"sentences":[{"text":"Around because, you know, even if I come here, I usually have my because where I live and where I work is, like, five minutes drive.","start":343.88998,"end":357.63,"sentiment":"neutral","sentiment_score":0.0026996941663897955},{"text":"So I just wanted to take a photo because my lunch is usually at work.","start":357.63,"end":362.44998,"sentiment":"neutral","sentiment_score":-0.024249875048796336},{"text":"So I can't stay in the house for long.","start":362.83,"end":365.63,"sentiment":"neutral","sentiment_score":-0.1480485995610555},{"text":"So maybe around 01:30, I can call and we can maybe spend ten minutes, and I'll only have only twenty minutes for my break left.","start":365.63,"end":376.615,"sentiment":"neutral","sentiment_score":0.06277127526700496},{"text":"Because I have only thirty minutes for my break until to 01:30 to 2PM.","start":379.155,"end":386.935,"sentiment":"neutral","sentiment_score":0.01788187013672931}],"sentiment":"neutral","sentiment_score":0.002175669552067692,"num_words":89,"start":343.88998,"end":386.935},{"sentences":[{"text":"No.","start":414.275,"end":414.51498,"sentiment":"neutral","sentiment_score":-0.05744906887412071},{"text":"Not unless not unless I bring my lunch back home.","start":414.51498,"end":419.58,"sentiment":"neutral","sentiment_score":-0.10756566599011422},{"text":"I call you at 01:30.","start":419.58,"end":421.36002,"sentiment":"neutral","sentiment_score":-0.01995069198310375},{"text":"When I'm on the phone with you, I'll be having my lunch, and then just know we will have only thirty minutes, and then I go back to work Yeah.","start":422.14,"end":432.935,"sentiment":"neutral","sentiment_score":0.007963305488616849},{"text":"I drive back to work.","start":434.11502,"end":435.715,"sentiment":"neutral","sentiment_score":-0.07078756913542747}],"sentiment":"neutral","sentiment_score":-0.026429369994302225,"num_words":51,"start":414.275,"end":435.715},{"sentences":[{"text":"So I can because I I do take my lunch with me to work, so I don't have to have it at work.","start":435.715,"end":442.535,"sentiment":"positive","sentiment_score":0.3450952703538148},{"text":"I can just bring it home because of this Internet 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okay.","start":496.065,"end":497.285,"sentiment":"neutral","sentiment_score":0.12832001969218254},{"text":"Okay.","start":515.37,"end":515.87,"sentiment":"neutral","sentiment_score":0.09727493673563004}],"sentiment":"neutral","sentiment_score":0.009614593391730026,"num_words":22,"start":480.55,"end":515.87},{"sentences":[{"text":"Okay.","start":525.135,"end":525.635,"sentiment":"neutral","sentiment_score":0.1635381281375885},{"text":"Okay.","start":545.77997,"end":546.26,"sentiment":"neutral","sentiment_score":0.21536624431610107},{"text":"Thank you.","start":546.26,"end":547.07996,"sentiment":"neutral","sentiment_score":0.2624384928494692},{"text":"Okay.","start":551.5889,"end":552.0689,"sentiment":"neutral","sentiment_score":0.18208548426628113},{"text":"Bye.","start":552.0689,"end":552.5689,"sentiment":"neutral","sentiment_score":0.12098823487758636}],"sentiment":"neutral","sentiment_score":0.20114251288274923,"num_words":6,"start":525.135,"end":552.5689}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good morning, Sophie. My name is Mary\n\nChannel 1: Sorry?\n\nChannel 0: from Airtel.\n\nChannel 1: Mhmm.\n\nChannel 0: I spoke with you briefly. How are you doing today?\n\nChannel 1: Mhmm. Good.\n\nChannel 0: Okay. Good. So I'm just following up regarding your Internet connection. May I confirm if you can now connect with your Internet?\n\nChannel 1: No.\n\nChannel 0: No. Sophie, are you currently at home right now?\n\nChannel 1: No.\n\nChannel 0: Okay. If I may ask, what time could you, would you be able to go back at home? Because we receive a response from the, from the network as, we need to, check on the Ethernet cable one,\n\nChannel 1: Mhmm.\n\nChannel 0: which where the light, should be, seeing as flashing green. It should be flashing green. So if cable is connected properly, it should be flashing green. Okay? If it's\n\nChannel 1: Before\n\nChannel 0: not\n\nChannel 1: I left\n\nChannel 0: flashing\n\nChannel 1: I\n\nChannel 0: green\n\nChannel 1: I left\n\nChannel 0: Okay.\n\nChannel 1: home, it was on Ethernet one, and the router is\n\nChannel 0: Okay.\n\nChannel 1: router is light in red. Even when I left, it was on WAN on the router. And on the black box, I put a yellow cable on Ethernet one.\n\nChannel 0: Okay. When you switched back the Ethernet cable one on the on ONT, Did you see a flashing green?\n\nChannel 1: No. It's still red. It has been red since I've been calling you guys.\n\nChannel 0: If I'm at if you have an extra Ethernet cable.\n\nChannel 1: No. I don't.\n\nChannel 0: Yeah. Because on the network and and also on our end, the operational status is I mean, the the possible reason could be coming from the cable as the cable might not be properly connected. So to make sure we have to check if also check if you have an extra Ethernet cable, if in any case that the flashing ring will show up. Hello, Sophie? Hello, Sophie?\n\nCan you are you still on the line? Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello, Susan? Yes. Hello.\n\nChannel 1: Sorry.\n\nChannel 0: No worries. It's fine. Hello? Talking?\n\nChannel 1: Hello? I can't hear you.\n\nChannel 0: Yeah. Yeah. So, again, this could mean that the cable's not right, so we might be able to check on again the Ethernet cable.\n\nChannel 1: Mhmm. So what do you want for me?\n\nChannel 0: If in once you're at home, please check on again if the Ethernet cable is properly connected to the ether one port.\n\nChannel 1: Okay.\n\nChannel 0: I need\n\nChannel 1: But\n\nChannel 0: you\n\nChannel 1: it's\n\nChannel 0: to please\n\nChannel 1: properly\n\nChannel 0: check.\n\nChannel 1: connected because I've been checking and checking. Yeah. W a n and Ethernet\n\nChannel 0: So\n\nChannel 1: one, and\n\nChannel 0: uh-huh.\n\nChannel 1: it's tightly\n\nChannel 0: So how\n\nChannel 1: connected.\n\nChannel 0: so if the cable is connected properly, the flashing green I mean, the light should be flashing green.\n\nChannel 1: It's still flashing\n\nChannel 0: So if\n\nChannel 1: red.\n\nChannel 0: you\n\nChannel 1: Maybe once I get home, I'll take a photo and\n\nChannel 0: yes.\n\nChannel 1: send.\n\nChannel 0: Yes. Yes, please. So please call us back. Or once you're at home, I can give you a call if you will just give me a specific time to call so that I can also reply to the to the network as soon as possible so that I can also give them an update.\n\nChannel 1: Okay.\n\nChannel 0: Can I may I ask you the best time to call today?\n\nChannel 1: Because I'm not sure because I might be finishing at nine today. So I'll just go home during my lunch break and take the photo and go back to work because\n\nChannel 0: Oh\n\nChannel 1: I'll\n\nChannel 0: my\n\nChannel 1: be\n\nChannel 0: god.\n\nChannel 1: finishing\n\nChannel 0: I'm so sorry.\n\nChannel 1: at nine. I did\n\nChannel 0: I'm so\n\nChannel 1: a double\n\nChannel 0: sorry for\n\nChannel 1: yesterday.\n\nChannel 0: this, Hazel.\n\nChannel 1: I'm doing a double today, so that's why.\n\nChannel 0: Oh my gosh. You're a really hardworking person, Sophie.\n\nChannel 1: Mhmm.\n\nChannel 0: I really admire you for that.\n\nChannel 1: Thank you.\n\nChannel 0: Mhmm. So what time is your lunch so that I can wait for your call?\n\nChannel 1: Around because, you know, even if I come here, I usually have my because where I live and where I work is, like, five minutes drive. So I just wanted to take a photo because my lunch is usually at work. So I can't stay in the house for long. So\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: maybe\n\nChannel 0: Sure. Sure.\n\nChannel 1: around 01:30, I can call and we can maybe spend ten minutes, and I'll only have only twenty minutes for my break left.\n\nChannel 0: Oh my god. I'm so sorry\n\nChannel 1: Because\n\nChannel 0: for this\n\nChannel 1: I\n\nChannel 0: hassle\n\nChannel 1: have only\n\nChannel 0: for you.\n\nChannel 1: thirty\n\nChannel 0: It's okay.\n\nChannel 1: minutes for my break until to 01:30 to 2PM.\n\nChannel 0: Oh, okay. No worries. There's no need to call us back. You can take your lunch. You can take your lunch.\n\nYou you you can maximize your lunch. There's no need to call us. Just communicate us through email. Okay? I don't want to I don't want to take much of your time during your lunch.\n\nSo just once you have the photo and confirm that either the the green is flashing or not, you can\n\nChannel 1: No.\n\nChannel 0: reply\n\nChannel 1: Not\n\nChannel 0: to\n\nChannel 1: unless\n\nChannel 0: me via email.\n\nChannel 1: not unless I bring my lunch back home. I call you at 01:30. When I'm on the phone with you, I'll be having my lunch, and then just know we will have only thirty minutes, and then I go back to work Yeah. I\n\nChannel 0: Yeah.\n\nChannel 1: drive\n\nChannel 0: Oh my\n\nChannel 1: back\n\nChannel 0: gosh.\n\nChannel 1: to\n\nChannel 0: I'm\n\nChannel 1: work.\n\nChannel 0: so sorry.\n\nChannel 1: So I can because I I do take my lunch with me to work, so I don't have to have it at work. I can just bring it home because of this Internet issue.\n\nChannel 0: Mhmm. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Well, thank you so much. But, again, yeah, if you have done. But if you don't have, it's fine. You can communicate us via email as well.\n\nAlright?\n\nChannel 1: Okay. Alright.\n\nChannel 0: Thank you. So mhmm. So before we end this call, what we are confirming from you is to confirm if the Ethernet cable I mean, sorry, Ethernet one light is flashing green or not. You can also take a screenshot if it's or a photo or whatever, you can send it to me via email. Okay?\n\nChannel 1: Okay. Oh, Internet one\n\nChannel 0: Thank\n\nChannel 1: is\n\nChannel 0: you.\n\nChannel 1: flashing green. Internet one is flashing green, but the router is still flashing red.\n\nChannel 0: Yes. The please also confirm it later. Everything\n\nChannel 1: Oh,\n\nChannel 0: that is\n\nChannel 1: okay.\n\nChannel 0: everything that is that you found on your router. The flashing green should be I mean, the green light should be flashing. And if there's still a red or any light that you're seeing, just let us know through email as well.\n\nChannel 1: Okay.\n\nChannel 0: Or if it is convenient for you to call, you can also call us back with whichever option is convenient for you. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much. And I do really do apologize for this hassle for you, Tulpen. I hope that this will get fixed soon and you get connected to your Internet. But no worries. Everyone here is doing our best to get you con get connected with your Internet as soon as possible time.\n\nAlright?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you, Sophie, and have a great rest of your day. Goodbye for now.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.04430590569972992}],"sentiment":"neutral","sentiment_score":0.04430590569972992,"channel":1,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Good morning, Sophie.","start":2.6399999,"end":3.78,"sentiment":"neutral","sentiment_score":0.28165529171625775},{"text":"My name is Mary","start":3.9199998,"end":4.98,"sentiment":"neutral","sentiment_score":0.16110074147582054}],"sentiment":"neutral","sentiment_score":0.21276697729315078,"channel":0,"num_words":7,"start":2.6399999,"end":4.98},{"sentences":[{"text":"Sorry?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.11520551145076752}],"sentiment":"neutral","sentiment_score":0.11520551145076752,"channel":1,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"from Airtel.","start":5.2799997,"end":6.1,"sentiment":"neutral","sentiment_score":0.08895895257592201}],"sentiment":"neutral","sentiment_score":0.08895895257592201,"channel":0,"num_words":2,"start":5.2799997,"end":6.1},{"sentences":[{"text":"Mhmm.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.10566578805446623}],"sentiment":"neutral","sentiment_score":0.10566578805446623,"channel":1,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"I spoke with you briefly.","start":6.3999996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.1861468881368637},{"text":"How are you doing today?","start":8.88,"end":10.099999,"sentiment":"neutral","sentiment_score":0.28843627870082855}],"sentiment":"neutral","sentiment_score":0.23729158341884612,"channel":0,"num_words":10,"start":6.3999996,"end":10.099999},{"sentences":[{"text":"Mhmm.","start":11.04,"end":11.12,"sentiment":"neutral","sentiment_score":0.1166844591498375},{"text":"Good.","start":11.12,"end":11.62,"sentiment":"positive","sentiment_score":0.4111871421337128}],"sentiment":"neutral","sentiment_score":0.26393580064177513,"channel":1,"num_words":2,"start":11.04,"end":11.62},{"sentences":[{"text":"Okay.","start":13.04,"end":13.36,"sentiment":"positive","sentiment_score":0.34112679958343506},{"text":"Good.","start":13.36,"end":13.845,"sentiment":"positive","sentiment_score":0.4667896628379822},{"text":"So I'm just following up regarding your Internet connection.","start":13.925,"end":16.825,"sentiment":"neutral","sentiment_score":0.21688928537898594},{"text":"May I confirm if you can now connect with your Internet?","start":18.405,"end":21.145,"sentiment":"neutral","sentiment_score":0.14355985549363223}],"sentiment":"neutral","sentiment_score":0.19723083823919296,"channel":0,"num_words":22,"start":13.04,"end":21.145},{"sentences":[{"text":"No.","start":22.974998,"end":23.474998,"sentiment":"neutral","sentiment_score":-0.0785282552242279}],"sentiment":"neutral","sentiment_score":-0.0785282552242279,"channel":1,"num_words":1,"start":22.974998,"end":23.474998},{"sentences":[{"text":"No.","start":24.725,"end":25.225,"sentiment":"neutral","sentiment_score":-0.0454457625746727},{"text":"Sophie, are you currently at home right now?","start":26.085,"end":28.47,"sentiment":"neutral","sentiment_score":-0.03973411791957915}],"sentiment":"neutral","sentiment_score":-0.04036874510347843,"channel":0,"num_words":9,"start":24.725,"end":28.47},{"sentences":[{"text":"No.","start":28.5,"end":29.0,"sentiment":"neutral","sentiment_score":-0.0545860230922699}],"sentiment":"neutral","sentiment_score":-0.0545860230922699,"channel":1,"num_words":1,"start":28.5,"end":29.0},{"sentences":[{"text":"Okay.","start":32.309998,"end":32.809998,"sentiment":"neutral","sentiment_score":-0.011498671025037766},{"text":"If I may ask, what time could you, would you be able to go back at home?","start":34.629997,"end":40.629997,"sentiment":"neutral","sentiment_score":-0.011911735705593052},{"text":"Because we receive a response from the, from the network as, we need to, check on the Ethernet cable one,","start":40.629997,"end":51.295,"sentiment":"neutral","sentiment_score":-0.025149891152977943}],"sentiment":"neutral","sentiment_score":-0.018868315817886276,"channel":0,"num_words":38,"start":32.309998,"end":51.295},{"sentences":[{"text":"Mhmm.","start":52.235,"end":52.735,"sentiment":"neutral","sentiment_score":-0.004943583160638809}],"sentiment":"neutral","sentiment_score":-0.004943583160638809,"channel":1,"num_words":1,"start":52.235,"end":52.735},{"sentences":[{"text":"which where the light, should be, seeing as flashing green.","start":52.395,"end":57.41,"sentiment":"neutral","sentiment_score":-0.014087613206356764},{"text":"It should be flashing green.","start":57.95,"end":59.57,"sentiment":"neutral","sentiment_score":0.003255533240735531},{"text":"So if cable is connected properly, it should be flashing green.","start":59.95,"end":63.07,"sentiment":"neutral","sentiment_score":0.0030458089472217994},{"text":"Okay?","start":63.07,"end":63.57,"sentiment":"neutral","sentiment_score":-0.0030198341701179743},{"text":"If it's","start":66.59,"end":67.15,"sentiment":"neutral","sentiment_score":-0.0063423593528568745}],"sentiment":"neutral","sentiment_score":-0.003682728286768342,"channel":0,"num_words":29,"start":52.395,"end":67.15},{"sentences":[{"text":"Before","start":66.83,"end":67.31,"sentiment":"neutral","sentiment_score":-0.00965319387614727}],"sentiment":"neutral","sentiment_score":-0.00965319387614727,"channel":1,"num_words":1,"start":66.83,"end":67.31},{"sentences":[{"text":"not","start":67.15,"end":67.55,"sentiment":"neutral","sentiment_score":-0.018908843398094177}],"sentiment":"neutral","sentiment_score":-0.018908843398094177,"channel":0,"num_words":1,"start":67.15,"end":67.55},{"sentences":[{"text":"I 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properly. Mary suggested checking the Ethernet cable and taking a photo of the connection. Mary also instructed Sophie to confirm if the flashing green light is flashing and to send a screenshot of the connection."},"intents":{"segments":[{"text":"So I'm just following up regarding your Internet connection. May I confirm if you can now connect with your Internet? No. No.","start_word":26,"end_word":47,"intents":[{"intent":"Connect internet","confidence_score":0.22047004}]},{"text":"So, again, this could mean that the cable's not right, so we might be able to check on again the Ethernet cable. Mhmm.","start_word":317,"end_word":339,"intents":[{"intent":"Check cable connection","confidence_score":0.36781168},{"intent":"Assist with cable connection","confidence_score":0.000044336968}]},{"text":"So what time is your lunch so that I can wait for your call?","start_word":585,"end_word":598,"intents":[{"intent":"Schedule lunch","confidence_score":0.22053233}]},{"text":"So before we end this call, what we are confirming from you is to confirm if the Ethernet cable I mean, sorry, Ethernet one light is flashing green or not. You can also take a screenshot if it's or a photo or whatever, you can send it to me via email. Okay?","start_word":916,"end_word":967,"intents":[{"intent":"Confirm connection","confidence_score":0.1279859}]}]},"sentiments":{"segments":[{"text":"Hello? Good morning, Sophie. My name is Mary from Sorry? Airtel. Mhmm. I spoke with you briefly. How are you doing today? Mhmm.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.17221060395240784},{"text":"Good. Okay. Good.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.40636786818504333},{"text":"So I'm just following up regarding your Internet connection. May I confirm if you can now connect with your Internet? No. No. Sophie, are you currently at home right now? No. Okay. If I may ask, what time could you, would you be able to go back at home? Because we receive a response from the, from the network as, we need to, check on the Ethernet cable one, Mhmm. which where the light, should be, seeing as flashing green. It should be flashing green. So if cable is connected properly, it should be flashing green. Okay? If it's Before not I left flashing green I I left Okay. home, it was on Ethernet one, and the router is Okay. router is light in red. Even when I left, it was on WAN on the router. And on the black box, I put a yellow cable on Ethernet one. Okay. When you switched back the Ethernet cable one on the on ONT, Did you see a flashing green? No. It's still red. It has been red since I've been calling you guys. If I'm at if you have an extra Ethernet cable. No. I don't. Yeah. Because on the network and and also on our end, the operational status is I mean, the the possible reason could be coming from the cable as the cable might not be properly connected. So to make sure we have to check if also check if you have an extra Ethernet cable, if in any case that the flashing ring will show up. Hello, Sophie? Hello, Sophie? Can you are you still on the line? Hello? Hello? Hello, Susan? Yes. Hello. Sorry. No worries. It's fine. Hello? Talking? Hello?","start_word":26,"end_word":310,"sentiment":"neutral","sentiment_score":-0.0563481278325382},{"text":"I can't hear you.","start_word":311,"end_word":314,"sentiment":"negative","sentiment_score":-0.336638480424881},{"text":"Yeah. Yeah. So, again, this could mean that the cable's not right, so we might be able to check on again the Ethernet cable. Mhmm. So what do you want for me? If in once you're at home, please check on again if the Ethernet cable is properly connected to the ether one port. Okay. I need But you it's to please properly check. connected because I've been checking and checking. Yeah. W a n and Ethernet So one, and uh-huh. it's tightly So how connected. so if the cable is connected properly, the flashing green I mean, the light should be flashing green. It's still flashing So if red. you Maybe once I get home, I'll take a photo and yes. send. Yes. Yes, please. So please call us back. Or once you're at home, I can give you a call if you will just give me a specific time to call so that I can also reply to the to the network as soon as possible so that I can also give them an update. Okay. Can I may I ask you the best time to call today? Because I'm not sure because I might be finishing at nine today. So I'll just go home during my lunch break and take the photo and go back to work because Oh I'll my be god.","start_word":315,"end_word":540,"sentiment":"neutral","sentiment_score":-0.023157194256782532},{"text":"finishing I'm so sorry.","start_word":541,"end_word":544,"sentiment":"negative","sentiment_score":-0.43624359369277954},{"text":"at nine.","start_word":545,"end_word":546,"sentiment":"neutral","sentiment_score":-0.22707656025886536},{"text":"I did I'm so a double sorry for yesterday.","start_word":547,"end_word":555,"sentiment":"negative","sentiment_score":-0.3693957030773163},{"text":"this, Hazel. I'm doing a double today, so that's why. Oh my gosh.","start_word":556,"end_word":568,"sentiment":"neutral","sentiment_score":-0.03756635234906123},{"text":"You're a really hardworking person, Sophie. Mhmm. I really admire you for that. Thank you.","start_word":569,"end_word":583,"sentiment":"positive","sentiment_score":0.5454930663108826},{"text":"Mhmm. So what time is your lunch so that I can wait for your call? Around because, you know, even if I come here, I usually have my because where I live and where I work is, like, five minutes drive. So I just wanted to take a photo because my lunch is usually at work. So I can't stay in the house for long. So Mhmm. Yeah. maybe Sure. Sure. around 01:30, I can call and we can maybe spend ten minutes, and I'll only have only twenty minutes for my break left. Oh my god. I'm so sorry Because for this I hassle have only for you. thirty It's okay. minutes for my break until to 01:30 to 2PM. Oh, okay. No worries. There's no need to call us back. You can take your lunch. You can take your lunch.","start_word":584,"end_word":725,"sentiment":"neutral","sentiment_score":0.040929049253463745},{"text":"You you you can maximize your lunch.","start_word":726,"end_word":732,"sentiment":"positive","sentiment_score":0.404517114162445},{"text":"There's no need to call us. Just communicate us through email. Okay? I don't want to I don't want to take much of your time during your lunch. So just once you have the photo and confirm that either the the green is flashing or not, you can No. reply Not to unless me via email. not unless I bring my lunch back home. I call you at 01:30. When I'm on the phone with you, I'll be having my lunch, and then just know we will have only thirty minutes, and then I go back to work Yeah. I Yeah. drive Oh my back gosh. to I'm work. so sorry.","start_word":733,"end_word":843,"sentiment":"neutral","sentiment_score":-0.03484470769762993},{"text":"So I can because I I do take my lunch with me to work, so I don't have to have it at work.","start_word":844,"end_word":866,"sentiment":"positive","sentiment_score":0.3396664261817932},{"text":"I can just bring it home because of this Internet issue. Mhmm. Yes. Yeah. Yeah.","start_word":867,"end_word":881,"sentiment":"neutral","sentiment_score":0.17978671193122864},{"text":"Well, thank you so much.","start_word":882,"end_word":886,"sentiment":"positive","sentiment_score":0.6276276111602783},{"text":"But, again, yeah, if you have done. But if you don't have, it's fine. You can communicate us via email as well. Alright? Okay. Alright.","start_word":887,"end_word":911,"sentiment":"neutral","sentiment_score":0.23076139390468595},{"text":"Thank you.","start_word":912,"end_word":913,"sentiment":"positive","sentiment_score":0.4560337960720062},{"text":"So mhmm. So before we end this call, what we are confirming from you is to confirm if the Ethernet cable I mean, sorry, Ethernet one light is flashing green or not. You can also take a screenshot if it's or a photo or whatever, you can send it to me via email. Okay? Okay. Oh, Internet one Thank is you. flashing green. Internet one is flashing green, but the router is still flashing red. Yes. The please also confirm it later. Everything Oh, that is okay. everything that is that you found on your router. The flashing green should be I mean, the green light should be flashing. And if there's still a red or any light that you're seeing, just let us know through email as well. Okay. Or if it is convenient for you to call, you can also call us back with whichever option is convenient for you. Okay? Okay.","start_word":914,"end_word":1067,"sentiment":"neutral","sentiment_score":0.06160544604063034},{"text":"Thank you so much.","start_word":1068,"end_word":1071,"sentiment":"positive","sentiment_score":0.3870801031589508},{"text":"And I do really do apologize for this hassle for you, Tulpen. I hope that this will get fixed soon and you get connected to your Internet. But no worries.","start_word":1072,"end_word":1101,"sentiment":"neutral","sentiment_score":0.019877810031175613},{"text":"Everyone here is doing our best to get you con get connected with your Internet as soon as possible time.","start_word":1102,"end_word":1121,"sentiment":"positive","sentiment_score":0.38063478469848633},{"text":"Alright? Okay.","start_word":1122,"end_word":1123,"sentiment":"neutral","sentiment_score":0.213340625166893},{"text":"Thank you. Thank you, Sophie, and have a great rest of your day.","start_word":1124,"end_word":1136,"sentiment":"positive","sentiment_score":0.7797174774683439},{"text":"Goodbye for now. Okay. Bye. Bye bye.","start_word":1137,"end_word":1143,"sentiment":"neutral","sentiment_score":0.1808376312255859}],"average":{"sentiment":"neutral","sentiment_score":0.037756763849191646}}}}