{"metadata":{"transaction_key":"deprecated","request_id":"019ece29-0678-7181-985f-8493cb128cfd","sha256":"cc6af6f671e662245a5b6beb99fc00aa9299688865bbdacc0b974817c539f23c","created":"2026-06-16T02:00:56.341Z","duration":7.4879375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished record","confidence":1.0,"words":[{"word":"been","start":0.24,"end":0.39999998,"confidence":0.6723633,"punctuated_word":"Been","sentiment":"negative","sentiment_score":-0.7516325116157532},{"word":"forwarded","start":0.39999998,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8125234246253967},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7790814638137817},{"word":"voice","start":0.96,"end":1.1999999,"confidence":0.9921875,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7667277455329895},{"word":"mail","start":1.1999999,"end":1.5999999,"confidence":0.9995117,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7433867454528809},{"word":"the","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8332436680793762},{"word":"person","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8017018437385559},{"word":"you're","start":2.1599998,"end":2.3999999,"confidence":0.9880371,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8192639350891113},{"word":"trying","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8450971841812134},{"word":"to","start":2.72,"end":2.8,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8159050345420837},{"word":"reach","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8400334119796753},{"word":"is","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8731353282928467},{"word":"not","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8790194988250732},{"word":"available","start":3.4399998,"end":3.9399998,"confidence":0.9970703,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8150484561920166},{"word":"at","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.37841811776161194},{"word":"the","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36234790086746216},{"word":"tone","start":4.4,"end":4.9,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.3294025659561157},{"word":"please","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3549867868423462},{"word":"record","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3887990117073059},{"word":"your","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.32117024064064026},{"word":"message","start":5.7599998,"end":6.2599998,"confidence":0.9970703,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3016657829284668},{"word":"when","start":6.3199997,"end":6.48,"confidence":0.9980469,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.16664350032806396},{"word":"you","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1983179003000259},{"word":"have","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1507110446691513},{"word":"finished","start":6.7999997,"end":7.12,"confidence":0.9980469,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.18213365972042084},{"word":"record","start":7.12,"end":7.44,"confidence":0.7192383,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.16583351790905}],"paragraphs":{"transcript":"\nBeen forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished record","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.5999999,"sentiment":"negative","sentiment_score":-0.7706703782081604},{"text":"The person you're trying to reach is not available.","start":1.5999999,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.8358275956577725},{"text":"At the tone, please record your message.","start":4.08,"end":6.2599998,"sentiment":"negative","sentiment_score":-0.3481129152434213},{"text":"When you have finished record","start":6.3199997,"end":7.44,"sentiment":"neutral","sentiment_score":-0.17272792458534242}],"sentiment":"negative","sentiment_score":-0.5644703954458237,"num_words":26,"start":0.24,"end":7.44}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished record","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.5999999,"sentiment":"negative","sentiment_score":-0.7706703782081604},{"text":"The person you're trying to reach is not available.","start":1.5999999,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.8358275956577725},{"text":"At the tone, please record your message.","start":4.08,"end":6.2599998,"sentiment":"negative","sentiment_score":-0.3481129152434213},{"text":"When you have finished record","start":6.3199997,"end":7.44,"sentiment":"neutral","sentiment_score":-0.17272792458534242}],"sentiment":"negative","sentiment_score":-0.5644703954458237,"channel":1,"num_words":26,"start":0.24,"end":7.44}]},"summary":{"result":"success","short":"Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished record"},"intents":{"segments":[{"text":"At the tone, please record your message.","start_word":14,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.8502544}]}]},"sentiments":{"segments":[{"text":"Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.6622336506843567},{"text":"When you have finished record","start_word":21,"end_word":25,"sentiment":"neutral","sentiment_score":-0.2030963897705078}],"average":{"sentiment":"negative","sentiment_score":-0.5947135476505055}}}}