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Good afternoon. Hi. This is Abby. Uh-huh.\n\nThis is Abby calling from Techno One in Springfield, Brisbane. And Daniel asked me to reach out to you, but I wanted to make sure that I'm talking to the right Nadia. Your name is Nadia Bromley? W l s q dot org dot a u? Okay.\n\nMa'am, Daniel told me that we've spoken with you in the past, and I have a note here that shows you're coming up for an IT review towards the middle of this year. Is that correct? Next week. Do you have a date? Okay.\n\nSo it's assigned for to a different person already. Oh, so what is the name, ma'am, so I could call? Yeah. This number that I'm calling. No problem.\n\nOkay. Sure. Sure. Copy. Got it.\n\nThank you, ma'am. No problem. 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This is Nadia. Hi. Uh-huh. That's right.\n\nYep. Uh-huh. Yeah. I don't look after those directly, though. My chief operating officer is currently on lead that that she'll be having a look at that when she gets back probably the next week or the week after then.\n\nShe's back from leave next week. When she's gonna start progressing that, I'm not sure. That's right. Yes. Yeah.\n\nThat's right. How about you leave your contact details with me, and I can get Kelly to give you a ring if she needs to? Okay. Maybe do you just wanna send me an email? You can send it to ceo@wlsq.org.au.\n\nIf you could just send me an email with your details, that'd be great. Super. Thanks very much. 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This is Nadia.\n\nChannel 0: Hello, Nadia, ma'am. Good afternoon.\n\nChannel 1: Hi.\n\nChannel 0: Hi. This is Abby. Uh-huh. This is Abby calling from Techno One in Springfield, Brisbane.\n\nChannel 1: Uh-huh.\n\nChannel 0: And Daniel asked me to reach out to you, but I wanted to make sure that I'm talking to the right Nadia. Your name is Nadia Bromley?\n\nChannel 1: That's right.\n\nChannel 0: W l s q dot org dot a u?\n\nChannel 1: Yep. Uh-huh.\n\nChannel 0: Okay. Ma'am, Daniel told me that we've spoken with you in the past, and I have a note here that shows you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: Yeah. I don't look after those directly, though. My chief operating officer is currently on lead that that she'll be having a look at that when she gets back probably the next week or the week after then.\n\nChannel 0: Next week. Do you have a date?\n\nChannel 1: She's back from leave next week. When she's gonna start progressing that, I'm not sure.\n\nChannel 0: Okay. So it's assigned for to a different person already.\n\nChannel 1: That's right. Yes. Yeah. That's right.\n\nChannel 0: Oh, so what is the name, ma'am, so I could call?\n\nChannel 1: How about you leave your contact details with me, and I can get Kelly to give you a ring if she needs to?\n\nChannel 0: Yeah. This number that I'm calling. No problem.\n\nChannel 1: Okay. Maybe do you just wanna send me an email?\n\nChannel 0: Okay.\n\nChannel 1: You can send\n\nChannel 0: Sure.\n\nChannel 1: it\n\nChannel 0: Sure.\n\nChannel 1: to ceo@wlsq.org.au. If you could just send me an email with your details, that'd be great.\n\nChannel 0: Copy. Got it. Thank you, ma'am.\n\nChannel 1: Super.\n\nChannel 0: No problem.\n\nChannel 1: Thanks very much.\n\nChannel 0: Take\n\nChannel 1: Cheers.\n\nChannel 0: care.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.04320406913757324},{"text":"This is Nadia.","start":0.48,"end":1.38,"sentiment":"neutral","sentiment_score":0.04358294978737831}],"sentiment":"neutral","sentiment_score":0.043488229624927044,"channel":1,"num_words":4,"start":0.24,"end":1.38},{"sentences":[{"text":"Hello, Nadia, ma'am.","start":2.6399999,"end":3.84,"sentiment":"neutral","sentiment_score":0.13937541345755258},{"text":"Good 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Brisbane.","start":6.96,"end":9.86,"sentiment":"neutral","sentiment_score":0.04181651584804058}],"sentiment":"neutral","sentiment_score":0.054342041412989296,"channel":0,"num_words":15,"start":5.2799997,"end":9.86},{"sentences":[{"text":"Uh-huh.","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.011027896776795387}],"sentiment":"neutral","sentiment_score":0.011027896776795387,"channel":1,"num_words":1,"start":10.719999,"end":11.219999},{"sentences":[{"text":"And Daniel asked me to reach out to you, but I wanted to make sure that I'm talking to the right Nadia.","start":12.175,"end":17.635,"sentiment":"neutral","sentiment_score":-0.004753882954405112},{"text":"Your name is Nadia Bromley?","start":17.775,"end":19.555,"sentiment":"neutral","sentiment_score":0.010854207910597324}],"sentiment":"neutral","sentiment_score":-0.001863495757182439,"channel":0,"num_words":27,"start":12.175,"end":19.555},{"sentences":[{"text":"That's right.","start":19.955,"end":20.775,"sentiment":"neutral","sentiment_score":0.014309659134596586}],"sentiment":"neutral","sentiment_score":0.014309659134596586,"channel":1,"num_words":2,"start":19.955,"end":20.775},{"sentences":[{"text":"W l s q dot org dot a u?","start":21.135,"end":24.675,"sentiment":"neutral","sentiment_score":0.005455925569145216}],"sentiment":"neutral","sentiment_score":0.005455925569145216,"channel":0,"num_words":9,"start":21.135,"end":24.675},{"sentences":[{"text":"Yep.","start":24.195,"end":24.695,"sentiment":"neutral","sentiment_score":0.010285704396665096},{"text":"Uh-huh.","start":24.835,"end":25.335,"sentiment":"neutral","sentiment_score":0.008732601068913937}],"sentiment":"neutral","sentiment_score":0.009509152732789516,"channel":1,"num_words":2,"start":24.195,"end":25.335},{"sentences":[{"text":"Okay.","start":25.31,"end":25.63,"sentiment":"neutral","sentiment_score":0.03535103425383568},{"text":"Ma'am, Daniel told me that we've spoken with you in the past, and I have a note here that shows you're coming up for an IT review towards the middle of this year.","start":25.63,"end":35.17,"sentiment":"neutral","sentiment_score":0.032456682486967606},{"text":"Is that correct?","start":35.39,"end":36.29,"sentiment":"neutral","sentiment_score":0.019534241718550522}],"sentiment":"neutral","sentiment_score":0.03148714274268698,"channel":0,"num_words":37,"start":25.31,"end":36.29},{"sentences":[{"text":"Yeah.","start":36.78,"end":37.28,"sentiment":"neutral","sentiment_score":-0.045679617673158646},{"text":"I don't look after those directly, though.","start":38.22,"end":40.22,"sentiment":"neutral","sentiment_score":-0.10482323595455714},{"text":"My chief operating officer is currently on lead that that she'll be having a look at that when she gets back probably the next week or the week after 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ceo@wlsq.org.au.","start":79.064995,"end":83.19894,"sentiment":"neutral","sentiment_score":0.0634368509054184},{"text":"If you could just send me an email with your details, that'd be great.","start":83.19894,"end":85.53894,"sentiment":"neutral","sentiment_score":0.221909656056336}],"sentiment":"neutral","sentiment_score":0.2021005554124713,"channel":1,"num_words":16,"start":79.064995,"end":85.53894},{"sentences":[{"text":"Copy.","start":85.97,"end":86.47,"sentiment":"neutral","sentiment_score":0.210166335105896},{"text":"Got it.","start":86.69,"end":87.25,"sentiment":"neutral","sentiment_score":0.3075200319290161},{"text":"Thank you, ma'am.","start":87.25,"end":88.130005,"sentiment":"positive","sentiment_score":0.5641075174013773}],"sentiment":"positive","sentiment_score":0.41958815852801007,"channel":0,"num_words":6,"start":85.97,"end":88.130005},{"sentences":[{"text":"Super.","start":87.75894,"end":88.25894,"sentiment":"positive","sentiment_score":0.4631801247596741}],"sentiment":"positive","sentiment_score":0.4631801247596741,"channel":1,"num_words":1,"start":87.75894,"end":88.25894},{"sentences":[{"text":"No problem.","start":88.130005,"end":88.79,"sentiment":"positive","sentiment_score":0.5210402756929398}],"sentiment":"positive","sentiment_score":0.5210402756929398,"channel":0,"num_words":2,"start":88.130005,"end":88.79},{"sentences":[{"text":"Thanks very 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from Techno One in Brisbane is calling Nadia to confirm if she is referring to an IT review for her. Nadia confirms that she has a note and that Daniel had asked her to call in the past. Abby asks for Nadia's contact details and offers to have Kelly call if needed."},"intents":{"segments":[{"text":"Maybe do you just wanna send me an email? Okay.","start_word":222,"end_word":231,"intents":[{"intent":"Request email","confidence_score":0.010556779}]}]},"sentiments":{"segments":[{"text":"Hello. This is Nadia. Hello, Nadia, ma'am.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.1028396338224411},{"text":"Good afternoon.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.3758220374584198},{"text":"Hi. Hi. This is Abby. Uh-huh. This is Abby calling from Techno One in Springfield, Brisbane. Uh-huh. And Daniel asked me to reach out to you, but I wanted to make sure that I'm talking to the right Nadia. Your name is Nadia Bromley? That's right. W l s q dot org dot a u? Yep. Uh-huh. Okay. Ma'am, Daniel told me that we've spoken with you in the past, and I have a note here that shows you're coming up for an IT review towards the middle of this year. Is that correct? Yeah. I don't look after those directly, though. My chief operating officer is currently on lead that that she'll be having a look at that when she gets back probably the next week or the week after then. Next week. Do you have a date? She's back from leave next week. When she's gonna start progressing that, I'm not sure. Okay. So it's assigned for to a different person already. That's right. Yes. Yeah. That's right. Oh, so what is the name, ma'am, so I could call? How about you leave your contact details with me, and I can get Kelly to give you a ring if she needs to? Yeah. This number that I'm calling. No problem. Okay. Maybe do you just wanna send me an email? Okay. You can send Sure. it Sure. to ceo@wlsq.org.au. If you could just send me an email with your details, that'd be great. Copy. Got it.","start_word":9,"end_word":256,"sentiment":"neutral","sentiment_score":0.017429891973733902},{"text":"Thank you, ma'am. Super. No problem. Thanks very much. Take Cheers. care.","start_word":257,"end_word":268,"sentiment":"positive","sentiment_score":0.5504313111305237}],"average":{"sentiment":"neutral","sentiment_score":0.051243169779993755}}}}