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And have you And have you received our email yesterday in reference in setting up a direct debit? Oh, okay. I'm sure. Alright. Sure. But, anyway, we'll go ahead and process your payment. And then afterwards, if you still have the time, I can help you try to set up your direct debit if you would like it to. Are you going to use your Visa or your Mastercard for your $30 payment today? A Visa. Okay. Thank you so much. Let me just select Visa. And may I have your card number, please? Thank you. 4 56 oh, I'm sorry. Go ahead, please. 1127. Okay. Thank you. 443. Alright. Thank you so much. Please allow me to read back the number. 4564627124946518. Thank you. Alright. So the one time passcode has been sent. Kindly check if you got it to your phone number through text. Sure. Sure. No rush. Thank you. 252694. 252694. K. Oh, I see. Got it. There is like, it says incorrect code. But anyway, let me just submit this correct code. Thank you. The payment has been successfully processed. 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you so much for calling Airtel accounts. How may I help you today? Oh, sure. I would love to assist you. May I have your full name, please?\n\nOkay. Thank you, Dario. One moment. And have you And have you received our email yesterday in reference in setting up a direct debit? Oh, okay.\n\nI'm sure. Alright. Sure. But, anyway, we'll go ahead and process your payment. And then afterwards, if you still have the time, I can help you try to set up your direct debit if you would like it to.\n\nAre you going to use your Visa or your Mastercard for your $30 payment today? A Visa. Okay. Thank you so much. Let me just select Visa.\n\nAnd may I have your card number, please? Thank you. 4 56 oh, I'm sorry. Go ahead, please. 1127.\n\nOkay. Thank you. 443. Alright. Thank you so much.\n\nPlease allow me to read back the number. 4564627124946518. Thank you. Alright. So the one time passcode has been sent.\n\nKindly check if you got it to your phone number through text. Sure. Sure. No rush. Thank you.\n\n252694. 252694. K. Oh, I see. Got it.\n\nThere is like, it says incorrect code. But anyway, let me just submit this correct code. Thank you. The payment has been successfully processed. And, mister Zario, would you like me to try to help you set up your automatic payment to the new one?\n\nAlright. Sure. Sure. Anyway, every month, I'll just need I will just wait for your call to pass the payment. Okay?\n\nAlright. You're welcome. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling Airtel accounts.","start":1.28,"end":3.78,"sentiment":"positive","sentiment_score":0.7104096934199333},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.6060530642668406},{"text":"Oh, sure.","start":9.28,"end":9.84,"sentiment":"neutral","sentiment_score":0.28530140221118927},{"text":"I would love to assist you.","start":9.84,"end":11.12,"sentiment":"positive","sentiment_score":0.5761747658252716},{"text":"May I have your full name, please?","start":11.12,"end":13.059999,"sentiment":"neutral","sentiment_score":0.24484587141445704}],"sentiment":"positive","sentiment_score":0.5193506355943351,"num_words":29,"start":1.28,"end":13.059999},{"sentences":[{"text":"Okay.","start":18.095001,"end":18.494999,"sentiment":"neutral","sentiment_score":0.18463081121444705},{"text":"Thank you, Dario.","start":18.494999,"end":19.475,"sentiment":"positive","sentiment_score":0.4933994511763255},{"text":"One moment.","start":19.695,"end":20.435,"sentiment":"positive","sentiment_score":0.4354650378227234},{"text":"And have you And have you received our email yesterday in reference in setting up a direct debit?","start":24.575,"end":31.71,"sentiment":"neutral","sentiment_score":0.0644558042080866},{"text":"Oh, okay.","start":35.93,"end":36.33,"sentiment":"neutral","sentiment_score":-0.02950615994632244}],"sentiment":"neutral","sentiment_score":0.1398827460092994,"num_words":26,"start":18.095001,"end":36.33},{"sentences":[{"text":"I'm sure.","start":36.33,"end":36.91,"sentiment":"neutral","sentiment_score":-0.033086166717112064},{"text":"Alright.","start":41.905003,"end":42.405003,"sentiment":"neutral","sentiment_score":0.03680283948779106},{"text":"Sure.","start":42.465,"end":42.785,"sentiment":"neutral","sentiment_score":0.06428619474172592},{"text":"But, anyway, we'll go ahead and process your payment.","start":42.785,"end":45.665,"sentiment":"neutral","sentiment_score":0.16428041872051027},{"text":"And then afterwards, if you still have the time, I can help you try to set up your direct debit if you would like it to.","start":45.665,"end":53.31,"sentiment":"neutral","sentiment_score":0.14605869668034407}],"sentiment":"neutral","sentiment_score":0.13617863033253413,"num_words":39,"start":36.33,"end":53.31},{"sentences":[{"text":"Are you going to use your Visa or your Mastercard for your $30 payment today?","start":53.31,"end":59.25,"sentiment":"neutral","sentiment_score":0.05251480763157209},{"text":"A Visa.","start":60.83,"end":61.550003,"sentiment":"neutral","sentiment_score":0.02852298505604267},{"text":"Okay.","start":61.550003,"end":61.95,"sentiment":"neutral","sentiment_score":0.10833561420440674},{"text":"Thank you so much.","start":61.95,"end":63.170002,"sentiment":"positive","sentiment_score":0.3935486301779747},{"text":"Let me just select 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Look. I just wanna pay my account, please. Darriel, d a r I l b u t e r a. I don't think I have I haven't checked my I haven't checked my emails anywhere.\n\nYes. Visa. 4564627124946518. It's Got that. Expiry, the 11/27.\n\nSecurity 443. That's right. That's right. Yes. Yeah.\n\nI'm trying to get to it. I'm not very good at it. I might lose you. I don't know. There we go.\n\nOkay. 252694. That's right. Yes. That's right.\n\n25 69 oh, sorry. I'll start again. Sorry. Don't give me the wrong number. 252649.\n\nNo. I'd rather keep it as it is so I can keep a record of my payouts that I've gotta pay. So I'd rather keep it as it is. No worries. 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How may I help you today?\n\nChannel 1: Yeah. Look. I just wanna pay my account, please.\n\nChannel 0: Oh, sure. I would love to assist you. May I have your full name, please?\n\nChannel 1: Darriel, d a r I l b u t e r a.\n\nChannel 0: Okay. Thank you, Dario. One moment. And have you And have you received our email yesterday in reference in setting up a direct debit?\n\nChannel 1: I don't think I have\n\nChannel 0: Oh, okay. I'm sure.\n\nChannel 1: I haven't checked my I haven't checked my emails anywhere.\n\nChannel 0: Alright. Sure. But, anyway, we'll go ahead and process your payment. And then afterwards, if you still have the time, I can help you try to set up your direct debit if you would like it to. Are you going to use\n\nChannel 1: Yes.\n\nChannel 0: your Visa or your Mastercard for your $30 payment today?\n\nChannel 1: Visa.\n\nChannel 0: A Visa. Okay. Thank you so much. Let me just select Visa. And may I have your card number, please?\n\nChannel 1: 4564627124946518.\n\nChannel 0: Thank you.\n\nChannel 1: It's\n\nChannel 0: 4 56 oh, I'm sorry. Go ahead, please.\n\nChannel 1: Got that. Expiry, the 11/27.\n\nChannel 0: 1127.\n\nChannel 1: Security\n\nChannel 0: Okay. Thank you.\n\nChannel 1: 443.\n\nChannel 0: 443.\n\nChannel 1: That's right.\n\nChannel 0: Alright. Thank you so much. Please allow me to read back the number. 4564627124946518.\n\nChannel 1: That's right. Yes.\n\nChannel 0: Thank you. Alright. So the one time passcode has been sent. Kindly check if you got it to your phone number through text.\n\nChannel 1: Yeah. I'm trying to get to it.\n\nChannel 0: Sure.\n\nChannel 1: I'm not\n\nChannel 0: Sure. No rush.\n\nChannel 1: very good at it. I might lose you. I don't know. There we go. Okay.\n\n252694.\n\nChannel 0: Thank you. 252694.\n\nChannel 1: That's right.\n\nChannel 0: 252694.\n\nChannel 1: Yes. That's right. 25\n\nChannel 0: K.\n\nChannel 1: 69 oh, sorry. I'll start again. Sorry. Don't give me the wrong number. 252649.\n\nChannel 0: Oh, I see. Got it. There is like, it says incorrect code. But anyway, let me just submit this correct code. Thank you.\n\nThe payment has been successfully processed. And, mister Zario, would you like me to try to help you set up your automatic payment to the\n\nChannel 1: No.\n\nChannel 0: new one?\n\nChannel 1: I'd rather keep it as it is so I can keep a record of my payouts that I've gotta\n\nChannel 0: Alright.\n\nChannel 1: pay. So I'd rather keep it as it is.\n\nChannel 0: Sure. Sure. Anyway, every month, I'll just need I will just wait for your call to pass the payment. Okay?\n\nChannel 1: No worries. Thank you very much\n\nChannel 0: Alright.\n\nChannel 1: for your help.\n\nChannel 0: You're welcome. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling Airtel accounts.","start":1.28,"end":3.78,"sentiment":"positive","sentiment_score":0.7104096934199333},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.6060530642668406}],"sentiment":"positive","sentiment_score":0.6656854237828936,"channel":0,"num_words":14,"start":1.28,"end":5.14},{"sentences":[{"text":"Yeah.","start":5.6,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.07779819518327713},{"text":"Look.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.04741069674491882},{"text":"I just wanna pay my account, please.","start":6.08,"end":8.02,"sentiment":"neutral","sentiment_score":0.04354370651500566}],"sentiment":"neutral","sentiment_score":0.04777942639258173,"channel":1,"num_words":9,"start":5.6,"end":8.02},{"sentences":[{"text":"Oh, 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number.","start":181.985,"end":183.285,"sentiment":"neutral","sentiment_score":-0.12719235693415007},{"text":"252649.","start":183.585,"end":186.88501,"sentiment":"neutral","sentiment_score":-0.008748110383749008}],"sentiment":"neutral","sentiment_score":-0.08823963673785329,"channel":1,"num_words":14,"start":179.82501,"end":186.88501},{"sentences":[{"text":"Oh, I see.","start":187.36499,"end":188.325,"sentiment":"neutral","sentiment_score":-0.02466525013248126},{"text":"Got it.","start":188.325,"end":188.64499,"sentiment":"neutral","sentiment_score":-0.010034609586000443},{"text":"There is like, it says incorrect code.","start":188.64499,"end":190.95,"sentiment":"neutral","sentiment_score":-0.11991263819592339},{"text":"But anyway, let me just submit this correct code.","start":190.95,"end":194.39,"sentiment":"neutral","sentiment_score":0.026251451008849673},{"text":"Thank you.","start":194.39,"end":195.13,"sentiment":"positive","sentiment_score":0.37279973924160004}],"sentiment":"neutral","sentiment_score":0.002104743505301683,"channel":0,"num_words":23,"start":187.36499,"end":195.13},{"sentences":[{"text":"The payment has been successfully processed.","start":195.67,"end":198.01,"sentiment":"positive","sentiment_score":0.37667451798915863},{"text":"And, mister Zario, would you like me to try to help you set up your automatic payment to the","start":198.63,"end":204.63,"sentiment":"neutral","sentiment_score":0.1279059597536137}],"sentiment":"neutral","sentiment_score":0.1876104137301445,"channel":0,"num_words":25,"start":195.67,"end":204.63},{"sentences":[{"text":"No.","start":204.41,"end":204.91,"sentiment":"neutral","sentiment_score":-0.06064291670918465}],"sentiment":"neutral","sentiment_score":-0.06064291670918465,"channel":1,"num_words":1,"start":204.41,"end":204.91},{"sentences":[{"text":"new one?","start":204.63,"end":205.37,"sentiment":"neutral","sentiment_score":-0.08890877291560173}],"sentiment":"neutral","sentiment_score":-0.08890877291560173,"channel":0,"num_words":2,"start":204.63,"end":205.37},{"sentences":[{"text":"I'd rather keep it as it is so I can keep a record of my payouts that I've gotta","start":205.53,"end":210.015,"sentiment":"neutral","sentiment_score":0.05322847329080105}],"sentiment":"neutral","sentiment_score":0.05322847329080105,"channel":1,"num_words":19,"start":205.53,"end":210.015},{"sentences":[{"text":"Alright.","start":209.775,"end":210.275,"sentiment":"neutral","sentiment_score":0.04854074865579605}],"sentiment":"neutral","sentiment_score":0.04854074865579605,"channel":0,"num_words":1,"start":209.775,"end":210.275},{"sentences":[{"text":"pay.","start":210.395,"end":210.55501,"sentiment":"neutral","sentiment_score":0.05064735561609268},{"text":"So I'd rather keep it as it is.","start":210.55501,"end":213.05501,"sentiment":"neutral","sentiment_score":0.11041152756661177}],"sentiment":"neutral","sentiment_score":0.10377106401655409,"channel":1,"num_words":9,"start":210.395,"end":213.05501},{"sentences":[{"text":"Sure.","start":213.455,"end":213.855,"sentiment":"neutral","sentiment_score":0.14971628785133362},{"text":"Sure.","start":213.855,"end":214.095,"sentiment":"neutral","sentiment_score":0.14123229682445526},{"text":"Anyway, every month, I'll just need I will just wait for your call to pass the payment.","start":214.095,"end":219.455,"sentiment":"neutral","sentiment_score":0.11084258468712077},{"text":"Okay?","start":219.455,"end":219.955,"sentiment":"neutral","sentiment_score":0.10295742750167848}],"sentiment":"neutral","sentiment_score":0.11391149759292603,"channel":0,"num_words":20,"start":213.455,"end":219.955},{"sentences":[{"text":"No worries.","start":220.235,"end":220.71501,"sentiment":"neutral","sentiment_score":0.19944673031568527},{"text":"Thank you very much","start":220.71501,"end":221.435,"sentiment":"positive","sentiment_score":0.41556355357170105}],"sentiment":"positive","sentiment_score":0.34352461248636246,"channel":1,"num_words":6,"start":220.235,"end":221.435},{"sentences":[{"text":"Alright.","start":221.40894,"end":221.90894,"sentiment":"positive","sentiment_score":0.4218563437461853}],"sentiment":"positive","sentiment_score":0.4218563437461853,"channel":0,"num_words":1,"start":221.40894,"end":221.90894},{"sentences":[{"text":"for your help.","start":221.435,"end":222.175,"sentiment":"positive","sentiment_score":0.5318982402483622}],"sentiment":"positive","sentiment_score":0.5318982402483622,"channel":1,"num_words":3,"start":221.435,"end":222.175},{"sentences":[{"text":"You're welcome.","start":222.36893,"end":223.16893,"sentiment":"positive","sentiment_score":0.5613276660442352},{"text":"Have a good one, and be safe.","start":223.16893,"end":224.94893,"sentiment":"positive","sentiment_score":0.5715215035847255},{"text":"Bye bye.","start":225.00893,"end":225.74893,"sentiment":"neutral","sentiment_score":0.032993149012327194}],"sentiment":"positive","sentiment_score":0.47175383229147305,"channel":0,"num_words":11,"start":222.36893,"end":225.74893}]},"summary":{"result":"success","short":"The customer calls Airtel to pay their account and provides their personal information. The agent confirms the payment and offers to help set up automatic payments, but the customer declines and decides to keep their current payment. The agent confirms the payment and the call ends."},"intents":{"segments":[{"text":"I just wanna pay my account, please. Oh, sure.","start_word":16,"end_word":24,"intents":[{"intent":"Assist with payment","confidence_score":0.0363945}]},{"text":"May I have your full name, please?","start_word":31,"end_word":37,"intents":[{"intent":"Provide full name","confidence_score":0.19515273}]},{"text":"And have you And have you received our email yesterday in reference in setting up a direct debit?","start_word":56,"end_word":73,"intents":[{"intent":"Set up direct debit","confidence_score":0.061690968},{"intent":"Confirm receipt of email","confidence_score":0.022675497}]},{"text":"But, anyway, we'll go ahead and process your payment. And then afterwards, if you still have the time, I can help you try to set up your direct debit if you would like it to.","start_word":95,"end_word":129,"intents":[{"intent":"Process payment","confidence_score":0.3818493}]},{"text":"And may I have your card number, please?","start_word":159,"end_word":166,"intents":[{"intent":"Provide card number","confidence_score":0.42852458}]},{"text":"So the one time passcode has been sent. Kindly check if you got it to your phone number through text. Yeah.","start_word":213,"end_word":233,"intents":[{"intent":"Verify passcode","confidence_score":0.08844106},{"intent":"Confirm passcode","confidence_score":0.050594088}]},{"text":"There is like, it says incorrect code. But anyway, let me just submit this correct code. Thank you.","start_word":292,"end_word":309,"intents":[{"intent":"Submit incorrect code","confidence_score":0.036481746}]},{"text":"The payment has been successfully processed. And, mister Zario, would you like me to try to help you set up your automatic payment to the No. new one?","start_word":310,"end_word":337,"intents":[{"intent":"Set up automatic payment","confidence_score":0.032719634}]}]},"sentiments":{"segments":[{"text":"Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.662824809551239},{"text":"Yeah. Look. I just wanna pay my account, please. Oh, sure.","start_word":14,"end_word":24,"sentiment":"neutral","sentiment_score":0.10329842567443848},{"text":"I would love to assist you.","start_word":25,"end_word":30,"sentiment":"positive","sentiment_score":0.5722572207450867},{"text":"May I have your full name, please? Darriel, d a r I l b u t e r a. Okay.","start_word":31,"end_word":50,"sentiment":"neutral","sentiment_score":0.11891714483499528},{"text":"Thank you, Dario. One moment.","start_word":51,"end_word":55,"sentiment":"positive","sentiment_score":0.4631009697914123},{"text":"And have you And have you received our email yesterday in reference in setting up a direct debit? I don't think I have Oh, okay. I'm sure. I haven't checked my I haven't checked my emails anywhere. Alright. Sure. But, anyway, we'll go ahead and process your payment. And then afterwards, if you still have the time, I can help you try to set up your direct debit if you would like it to. Are you going to use Yes. your Visa or your Mastercard for your $30 payment today? Visa. A Visa. Okay.","start_word":56,"end_word":149,"sentiment":"neutral","sentiment_score":0.04660944640636444},{"text":"Thank you so much.","start_word":150,"end_word":153,"sentiment":"positive","sentiment_score":0.3913739323616028},{"text":"Let me just select Visa. And may I have your card number, please? 4564627124946518. Thank you. It's 4 56 oh, I'm sorry. Go ahead, please. Got that. Expiry, the 11/27. 1127. Security Okay. Thank you. 443. 443. That's right. Alright.","start_word":154,"end_word":193,"sentiment":"neutral","sentiment_score":0.06360264867544174},{"text":"Thank you so much.","start_word":194,"end_word":197,"sentiment":"positive","sentiment_score":0.4729807078838349},{"text":"Please allow me to read back the number. 4564627124946518. That's right.","start_word":198,"end_word":208,"sentiment":"neutral","sentiment_score":0.12069525027816946},{"text":"Yes. Thank you.","start_word":209,"end_word":211,"sentiment":"positive","sentiment_score":0.5279006958007812},{"text":"Alright. So the one time passcode has been sent. Kindly check if you got it to your phone number through text. Yeah. I'm trying to get to it. Sure. I'm not Sure.","start_word":212,"end_word":243,"sentiment":"neutral","sentiment_score":0.018211087211966515},{"text":"No rush. very good at it. I might lose you.","start_word":244,"end_word":253,"sentiment":"negative","sentiment_score":-0.546728253364563},{"text":"I don't know. There we go. Okay. 252694. Thank you. 252694. That's right. 252694. Yes. That's right. 25 K. 69 oh, sorry. I'll start again. Sorry. Don't give me the wrong number. 252649. Oh, I see. Got it. There is like, it says incorrect code. But anyway, let me just submit this correct code.","start_word":254,"end_word":307,"sentiment":"neutral","sentiment_score":-0.032559968531131744},{"text":"Thank you. The payment has been successfully processed.","start_word":308,"end_word":315,"sentiment":"positive","sentiment_score":0.3775691092014313},{"text":"And, mister Zario, would you like me to try to help you set up your automatic payment to the No. new one? I'd rather keep it as it is so I can keep a record of my payouts that I've gotta Alright. pay. So I'd rather keep it as it is. Sure. Sure. Anyway, every month, I'll just need I will just wait for your call to pass the payment. Okay? No worries.","start_word":316,"end_word":388,"sentiment":"neutral","sentiment_score":0.0922553762793541},{"text":"Thank you very much Alright. for your help. You're welcome. Have a good one, and be safe.","start_word":389,"end_word":405,"sentiment":"positive","sentiment_score":0.5282180309295654},{"text":"Bye bye.","start_word":406,"end_word":407,"sentiment":"neutral","sentiment_score":0.14040550589561462}],"average":{"sentiment":"neutral","sentiment_score":0.10085051914431016}}}}