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Carrie speaking. I do. I'm sorry. I'm getting absolutely smashed with work, so I have to keep working for a bit longer.\n\nWell, I appreciate you. Thank you so much, and I'm sorry to make you around. Okay. Thanks for understanding. I'll talk to you tomorrow.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.020831361413002018},{"text":"Carrie speaking.","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.016998762264847755},{"text":"I do.","start":12.4,"end":12.88,"sentiment":"neutral","sentiment_score":-0.007135259918868542},{"text":"I'm sorry.","start":12.88,"end":13.7,"sentiment":"neutral","sentiment_score":-0.1890702098608017},{"text":"I'm getting absolutely smashed with work, so I have to keep working for a bit longer.","start":14.275,"end":19.095,"sentiment":"negative","sentiment_score":-0.488119475543499}],"sentiment":"negative","sentiment_score":-0.3542388548831577,"num_words":23,"start":1.52,"end":19.095},{"sentences":[{"text":"Well, I appreciate you.","start":25.875,"end":26.755001,"sentiment":"neutral","sentiment_score":0.28671132400631905},{"text":"Thank you so much, and I'm sorry to make you around.","start":26.755001,"end":29.095,"sentiment":"neutral","sentiment_score":0.14989871701056307},{"text":"Okay.","start":33.78,"end":34.28,"sentiment":"neutral","sentiment_score":0.19302408397197723},{"text":"Thanks for understanding.","start":34.34,"end":35.399998,"sentiment":"positive","sentiment_score":0.3644413352012634},{"text":"I'll talk to you tomorrow.","start":35.54,"end":36.6,"sentiment":"neutral","sentiment_score":0.18184962272644042}],"sentiment":"neutral","sentiment_score":0.20797197443122664,"num_words":24,"start":25.875,"end":36.6},{"sentences":[{"text":"Okay.","start":37.54,"end":37.94,"sentiment":"neutral","sentiment_score":0.11498080939054488},{"text":"Bye.","start":37.94,"end":38.44,"sentiment":"neutral","sentiment_score":0.1058168038725853}],"sentiment":"neutral","sentiment_score":0.1103988066315651,"num_words":2,"start":37.54,"end":38.44}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Carrie speaking.\n\nChannel 0: Hi, Carrie. It's Jenna from Oakview. I just saw a message come through from Maddie that you spoke to her, and you have to reschedule. So\n\nChannel 1: I do. I'm sorry. I'm getting\n\nChannel 0: that's okay.\n\nChannel 1: absolutely smashed with work, so I have to keep working for a bit longer.\n\nChannel 0: That that's fine. I can I will change that in my calendar and resend that invite for tomorrow?\n\nChannel 1: Well, I appreciate you. Thank you so much, and I'm sorry to make\n\nChannel 0: You're\n\nChannel 1: you around.\n\nChannel 0: no. Of course not. That's absolutely fine. Thank you for phoning us back.\n\nChannel 1: Okay. Thanks for understanding.\n\nChannel 0: Okay.\n\nChannel 1: I'll talk to you tomorrow.\n\nChannel 0: You're at bye.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.020831361413002018},{"text":"Carrie speaking.","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.016998762264847755}],"sentiment":"neutral","sentiment_score":0.01827629531423251,"channel":1,"num_words":3,"start":1.52,"end":2.82},{"sentences":[{"text":"Hi, Carrie.","start":3.6799998,"end":4.5,"sentiment":"neutral","sentiment_score":0.05130477994680405},{"text":"It's Jenna from Oakview.","start":4.88,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.04737674631178379},{"text":"I just saw a message come through from Maddie that you spoke to her, and you have to 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Maddie apologizes for the inconvenience and promises to reschedule the appointment. They confirm the date and time and end the call politely."},"intents":{"segments":[{"text":"I just saw a message come through from Maddie that you spoke to her, and you have to reschedule. So I do.","start_word":9,"end_word":30,"intents":[{"intent":"Reschedule appointment","confidence_score":0.014432194}]},{"text":"I'm sorry. I'm getting that's okay. absolutely smashed with work, so I have to keep working for a bit longer. That that's fine.","start_word":31,"end_word":53,"intents":[{"intent":"Apologize for inconvenience","confidence_score":0.10706642}]},{"text":"I can I will change that in my calendar and resend that invite for tomorrow?","start_word":54,"end_word":68,"intents":[{"intent":"Change appointment","confidence_score":0.44653258}]}]},"sentiments":{"segments":[{"text":"Hello. Carrie speaking. Hi, Carrie. It's Jenna from Oakview. 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