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I remembered, your ID, I unless you gave it to Kate sent it through to Caden last night, because I know that so for for your claim, we're we're gonna need a a certified copy of your ID. Your online one. Yes. I I knew Kate Caden showed it to me yesterday, and I knew I was talking to him about someone from, like, my claims little little team. And I just couldn't quite remember which client I was looking at. Cool. Is Yeah. If you can. Yeah. And can you do me a favor and send a photo of you with the ID under your chin? Cute selfie. I know. Yeah. If Hey. Yeah. No. No. I know. Yeah. It's just it allows me to to verify it electronically through through the government, and then I can certify it as a verified copy, which lets me send it to AIA from a a claims perspective. And, also, we we hold a copy on file. So yeah. Do you want me to send I'll just say yeah. If do you want me to send you a text message again or you can just send it? Perfect. Yeah. Absolutely. 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So sorry. Larissa Murphy again.\n\nChannel 1: Yep.\n\nChannel 0: I just remembered I had it in my notes to remind myself, and it wasn't till I hung up there. I remembered, your ID, I unless you gave it to Kate sent it through to Caden last night, because I know that so for for your claim, we're we're gonna need a\n\nChannel 1: Yes.\n\nChannel 0: a certified copy of your ID.\n\nChannel 1: Yeah. I've sent a photo on I just had a photo of it, and I did finance that. But I think I was out of date, but then I sent a screenshot of my gov one.\n\nChannel 0: Your online one. Yes. I I knew Kate Caden showed it to me yesterday, and I knew I was talking to him about someone from, like, my claims little little team. And I just couldn't quite remember which client I was looking at. Cool.\n\nChannel 1: If\n\nChannel 0: Is\n\nChannel 1: if not, I'll, like,\n\nChannel 0: Yeah.\n\nChannel 1: I'll be able to have the hard copy in oh, down now. So I'll be able to send that through if you want this set\n\nChannel 0: If\n\nChannel 1: up.\n\nChannel 0: you can. Yeah. And can you do me a favor and send a photo of you with the ID under your chin?\n\nChannel 1: Yeah. No worries. Yeah. I can do that.\n\nChannel 0: Cute selfie. I know. Yeah. If\n\nChannel 1: Isn't that funny having oh, can you on my superannuation? Or can you just send me a cell to the Google ID? I just\n\nChannel 0: Hey.\n\nChannel 1: signed that ten year ago.\n\nChannel 0: Yeah. No.\n\nChannel 1: Alright.\n\nChannel 0: No. I know.\n\nChannel 1: Yeah. I can't believe you. I'll hold that.\n\nChannel 0: Yeah. It's just it allows me to to verify it electronically through\n\nChannel 1: Cool.\n\nChannel 0: through the government, and then I can certify it as a verified copy, which lets me send it to AIA from a a claims perspective. And, also, we we hold a copy on file.\n\nChannel 1: Yeah. 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Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.012159505859017372}],"sentiment":"neutral","sentiment_score":0.012159505859017372,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hi, Scott.","start":1.52,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.022833963856101036},{"text":"So sorry.","start":2.1599998,"end":2.6399999,"sentiment":"neutral","sentiment_score":-0.15421973168849945},{"text":"Larissa Murphy 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Scott.","start":127.382935,"end":128.20294,"sentiment":"positive","sentiment_score":0.3468877971172333}],"sentiment":"positive","sentiment_score":0.3468877971172333,"channel":0,"num_words":2,"start":127.382935,"end":128.20294},{"sentences":[{"text":"Good.","start":128.46294,"end":128.86295,"sentiment":"positive","sentiment_score":0.3786417245864868},{"text":"See you.","start":128.86295,"end":129.18294,"sentiment":"neutral","sentiment_score":0.31876930594444275},{"text":"Bye.","start":129.18294,"end":129.68294,"sentiment":"neutral","sentiment_score":0.11754124611616136}],"sentiment":"neutral","sentiment_score":0.2834303956478834,"channel":1,"num_words":4,"start":128.46294,"end":129.68294},{"sentences":[{"text":"Bye.","start":129.86293,"end":130.36293,"sentiment":"neutral","sentiment_score":-0.08574991673231125}],"sentiment":"neutral","sentiment_score":-0.08574991673231125,"channel":0,"num_words":1,"start":129.86293,"end":130.36293}]},"summary":{"result":"success","short":"The customer, Larissa Murphy, calls the agent to request a copy of her ID and a photo of her gov one. She also asks the agent to send her a text message with the ID and confirms that she can send the photo. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I remembered, your ID, I unless you gave it to Kate sent it through to Caden last night, because I know that so for for your claim, we're we're gonna need a Yes. a certified copy of your ID. Yeah.","start_word":29,"end_word":68,"intents":[{"intent":"Confirming receipt of document","confidence_score":0.004892978}]},{"text":"a certified copy of your ID. Yeah.","start_word":62,"end_word":68,"intents":[{"intent":"Verifying information","confidence_score":0.0008395024}]},{"text":"I've sent a photo on I just had a photo of it, and I did finance that. But I think I was out of date, but then I sent a screenshot of my gov one. Your online one.","start_word":69,"end_word":106,"intents":[{"intent":"Sending screenshot","confidence_score":0.012332035}]},{"text":"So I'll be able to send that through if you want this set If up. you can.","start_word":167,"end_word":183,"intents":[{"intent":"Sending documents","confidence_score":0.0029354044}]},{"text":"It's just it allows me to to verify it electronically through Cool. through the government, and then I can certify it as a verified copy, which lets me send it to AIA from a a claims perspective. And, also, we we hold a copy on file. Yeah.","start_word":263,"end_word":309,"intents":[{"intent":"Verify copy","confidence_score":0.33954865}]},{"text":"Can Do I you want open me to the, send oh, yeah, the number?","start_word":313,"end_word":326,"intents":[{"intent":"Confirm cell phone number","confidence_score":0.01684073}]},{"text":"If do you want me to send you a text message again or you Please. can just Yeah. send it? Yeah. And I'll just send it straight to that. See you. Yep. Perfect. Yeah. Absolutely. I'll I'll send you a text message now. Yeah. Thanks.","start_word":331,"end_word":375,"intents":[{"intent":"Send text","confidence_score":0.108379364},{"intent":"Receive text message","confidence_score":0.0007527634}]},{"text":"Thank you so much for that. No.","start_word":377,"end_word":383,"intents":[{"intent":"Express gratitude","confidence_score":0.23126973}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Scott. So sorry. Larissa Murphy again. Yep. I just remembered I had it in my notes to remind myself, and it wasn't till I hung up there. I remembered, your ID, I unless you gave it to Kate sent it through to Caden last night, because I know that so for for your claim, we're we're gonna need a Yes. a certified copy of your ID. Yeah. I've sent a photo on I just had a photo of it, and I did finance that. But I think I was out of date, but then I sent a screenshot of my gov one. Your online one. Yes. I I knew Kate Caden showed it to me yesterday, and I knew I was talking to him about someone from, like, my claims little little team. And I just couldn't quite remember which client I was looking at. Cool. If Is if not, I'll, like, Yeah. I'll be able to have the hard copy in oh, down now. So I'll be able to send that through if you want this set If up. you can. Yeah. And can you do me a favor and send a photo of you with the ID under your chin? Yeah. No worries. Yeah.","start_word":0,"end_word":207,"sentiment":"neutral","sentiment_score":0.025270679965615273},{"text":"I can do that. Cute selfie.","start_word":208,"end_word":213,"sentiment":"positive","sentiment_score":0.5367318987846375},{"text":"I know. Yeah. If Isn't that funny having oh, can you on my superannuation? Or can you just send me a cell to the Google ID? I just Hey. signed that ten year ago. Yeah. No. Alright. No. I know. Yeah. I can't believe you. I'll hold that. Yeah. It's just it allows me to to verify it electronically through Cool. through the government, and then I can certify it as a verified copy, which lets me send it to AIA from a a claims perspective. And, also, we we hold a copy on file. Yeah. Yeah. So yeah. Can Do I you want open me to the, send oh, yeah, the number? I'll just say yeah. If do you want me to send you a text message again or you Please. can just Yeah. send it? Yeah. And I'll just send it straight to that. See you. Yep.","start_word":214,"end_word":362,"sentiment":"neutral","sentiment_score":0.04248712584376335},{"text":"Perfect.","start_word":363,"end_word":363,"sentiment":"positive","sentiment_score":0.4305486679077149},{"text":"Yeah. Absolutely. I'll I'll send you a text message now. Yeah.","start_word":364,"end_word":374,"sentiment":"neutral","sentiment_score":0.23636987805366516},{"text":"Thanks. Awesome. Thank you so much for that.","start_word":375,"end_word":382,"sentiment":"positive","sentiment_score":0.5675190091133118},{"text":"No. No. That's okay. Alright.","start_word":383,"end_word":387,"sentiment":"neutral","sentiment_score":0.007217084988951683},{"text":"Thanks, Scott. Good.","start_word":388,"end_word":390,"sentiment":"positive","sentiment_score":0.35747241973876953},{"text":"See you. Bye. Bye.","start_word":391,"end_word":394,"sentiment":"neutral","sentiment_score":0.2195633091032505}],"average":{"sentiment":"neutral","sentiment_score":0.06467996089103725}}}}