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Ron, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Barjeet Singh, to introduce our company and our services. Name of the company again, Rod, it's Cloud Solution IT. I yes, sir. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. And reason for my call today, Rod, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of October. Mhmm. Yeah. Yep. Yeah. We we are based in Melbourne, sir. Yes, sir. Yep. Yes, sir. Yep. We're hoping, sir, just in case you have any requirements or or help on your customer that you can no longer accompany DoorDruiser, we're hoping to do partnership with with with your company. Uh-huh. Mhmm. Alright. Okay. I'll be happy to send you our email, sir. Alright. I think, sir, the email that we got, this would be an old email, sir. Are are you still connected with the Deshant? Or yep. The the the email that we got, sir, that would be rodgreedy@bestion.com. Yep. If you want, sir, here's the thing. Maybe we could schedule something up. But because I understand you're busy right now, we could schedule something up on third week of October. The the the really, right now, the main goal of the meeting is just to give you a quick introduction or a quick summary for services. We only want to make sure just in case you have future requirements, we only want to make sure the name of our company would be on your list. Uh-huh. Uh-huh. I know, sir. The the the the meeting, sir, would only be online, sir. It's by by Teams. Alright. Mhmm. Yeah. Yep. Mhmm. Yeah. Good. Good. Alright. Okay. I'll be happy to send you our details. Yeah. I just said that that would be okay. Good thing is to explain everything. Now we have a better understanding. But but because some prospect or some people that I called, it's just they literally just gonna say that they are not interested and hung up the phone. But on your end, sir, you are you explained everything. Alright? And and and no complaint at all. Alright? Okay. No. No. Alright. But but thank you, Rod, for yep. Alright. I'll be sending the information, Rod, right after this call. Alright. Have a great day. Thank you. Alright. 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Yeah. Good morning. Ron, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Yeah. Ron, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Barjeet Singh, to introduce our company and our services. Name of the company again, Rod, it's Cloud Solution IT.\n\nI yes, sir. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. And reason for my call today, Rod, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of October.\n\nMhmm. Yeah. Yep. Yeah. We we are based in Melbourne, sir.\n\nYes, sir. Yep. Yes, sir. Yep. We're hoping, sir, just in case you have any requirements or or help on your customer that you can no longer accompany DoorDruiser, we're hoping to do partnership with with with your company.\n\nUh-huh. Mhmm. Alright. Okay. I'll be happy to send you our email, sir.\n\nAlright. I think, sir, the email that we got, this would be an old email, sir. Are are you still connected with the Deshant? Or yep. The the the email that we got, sir, that would be rodgreedy@bestion.com.\n\nYep. If you want, sir, here's the thing. Maybe we could schedule something up. But because I understand you're busy right now, we could schedule something up on third week of October. The the the really, right now, the main goal of the meeting is just to give you a quick introduction or a quick summary for services.\n\nWe only want to make sure just in case you have future requirements, we only want to make sure the name of our company would be on your list. Uh-huh. Uh-huh. I know, sir. The the the the meeting, sir, would only be online, sir.\n\nIt's by by Teams. Alright. Mhmm. Yeah. Yep.\n\nMhmm. Yeah. Good. Good. Alright.\n\nOkay. I'll be happy to send you our details. Yeah. I just said that that would be okay. Good thing is to explain everything.\n\nNow we have a better understanding. But but because some prospect or some people that I called, it's just they literally just gonna say that they are not interested and hung up the phone. But on your end, sir, you are you explained everything. Alright? And and and no complaint at all.\n\nAlright? Okay. No. No. Alright.\n\nBut but thank you, Rod, for yep. Alright. I'll be sending the information, Rod, right after this call. Alright. Have a great day.\n\nThank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.08662369847297668},{"text":"Yeah.","start":30.74,"end":30.9,"sentiment":"neutral","sentiment_score":0.21419405937194824},{"text":"Good morning.","start":30.9,"end":31.8,"sentiment":"positive","sentiment_score":0.49257320165634155},{"text":"Ron, it's, Ronald from Cloud Solution IT.","start":32.58,"end":36.28,"sentiment":"positive","sentiment_score":0.38754295451300486},{"text":"How are you doing today?","start":36.98,"end":38.28,"sentiment":"positive","sentiment_score":0.3617995738983154}],"sentiment":"positive","sentiment_score":0.3629851695150137,"num_words":16,"start":6.3999996,"end":38.28},{"sentences":[{"text":"Alright.","start":41.059998,"end":41.559998,"sentiment":"neutral","sentiment_score":0.10171091556549072},{"text":"Yeah.","start":42.1,"end":42.42,"sentiment":"neutral","sentiment_score":0.08713515102863312},{"text":"Ron, I hope you still 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phone.","start":456.56,"end":466.815,"sentiment":"neutral","sentiment_score":-0.2710395003003733},{"text":"But on your end, sir, you are you explained everything.","start":466.895,"end":471.135,"sentiment":"neutral","sentiment_score":0.02588932141661644},{"text":"Alright?","start":471.135,"end":471.535,"sentiment":"neutral","sentiment_score":0.11350548267364502},{"text":"And and and no complaint at 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello. Rod speaking. Hello. How can I help you? And and what do you guys do? As I said, it's a it's a while ago. I I can't recall it. But what what do you what do you do? And what do you what are you seeking to do? So the first and second week is not great because I've got some some conferences, but I do I do need to get an understanding of of exactly what it is you're trying to achieve apart from awareness. Are you wanting to offer us those services? Are you wanting us do you want to sell the services? Are you located in Australia? What you're based in Melbourne? Okay. So if I sent someone from my office in Melbourne to your office in Melbourne, they could they could talk. They could catch up. Okay. And what is it that you're trying to do with us? Because our business does all those things. So I'm I'm just curious what the what your what your outreach is for. What's the purpose of the business interaction? Right. Okay. Alright. I'll I'll tell you what. I'm not I'm not in a position to sort of catch up with you guys, but I've got no dramas with you sending me a direct email so I can have a look at your business and keep it in mind. We typically do not outsource any of our service lines. We self perform all of our service lines. And and the reason for that is our security requirements. Yeah. So if if you can send me through some stuff, I can have a look and and make an assessment if something pops up in the future where I think you might be able to play a role where for some reason we're not gonna do it in internally, then I can I can reach out? Okay. Have you got my email have you got my email address? That's it. Yep. That's right. That's it. That's it. The business. Yeah. Yep. Perfect. Yep. So just just Yeah. For sure. But if you if you send me through an email, I can read what's on your website. You know? And and I'm pretty clever bloke, and I'm familiar with the industry. I reckon I can work it out. I just I'm not willing to commit any time to this at the moment, mate, because I've just got other more pressing matters, and I don't have a need to to develop my supply chain. Yeah. Yeah. Yeah. I yeah. Yeah. I get that. I get that, mate. But I just have other things that I need to do, and I don't need to develop my digital service supply chain at at the moment. So happy that you reached out. Happy happy that you sent me some details. I can pass it to sort of the managers in in my offices, and they can be conscious of it and have it up their sleeves. But as I said, we we typically self perform. Even our federal government contracts actually state that we cannot subcontract that work. We must we must be self performing. So I'm not seeing an opportunity at this point in time, but things change. So yeah. Send send me through and then if and then if I have a need, mate, I can I can reach out to you? I tell I tell all of the service providers the same thing. Yep. Yep. But thanks. Yeah. Great. And, look, thanks thanks for the reach out. And I know these these things are tough because we do it ourselves, you know, cold approaches and those kind of things. So, yeah, sorry that I'm not willing to to catch up, but I can just enter the details and we'll go from there. Yeah. Okay. Have a great day, mate. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello.\n\nRod speaking. Hello. How can I help you? And and what do you guys do? As I said, it's a it's a while ago.\n\nI I can't recall it. But what what do you what do you do? And what do you what are you seeking to do? So the first and second week is not great because I've got some some conferences, but I do I do need to get an understanding of of exactly what it is you're trying to achieve apart from awareness. Are you wanting to offer us those services?\n\nAre you wanting us do you want to sell the services? Are you located in Australia? What you're based in Melbourne? Okay. So if I sent someone from my office in Melbourne to your office in Melbourne, they could they could talk.\n\nThey could catch up. Okay. And what is it that you're trying to do with us? Because our business does all those things. So I'm I'm just curious what the what your what your outreach is for.\n\nWhat's the purpose of the business interaction? Right. Okay. Alright. I'll I'll tell you what.\n\nI'm not I'm not in a position to sort of catch up with you guys, but I've got no dramas with you sending me a direct email so I can have a look at your business and keep it in mind. We typically do not outsource any of our service lines. We self perform all of our service lines. And and the reason for that is our security requirements. Yeah.\n\nSo if if you can send me through some stuff, I can have a look and and make an assessment if something pops up in the future where I think you might be able to play a role where for some reason we're not gonna do it in internally, then I can I can reach out? Okay. Have you got my email have you got my email address? That's it. Yep.\n\nThat's right. That's it. That's it. The business. Yeah.\n\nYep. Perfect. Yep. So just just Yeah. For sure.\n\nBut if you if you send me through an email, I can read what's on your website. You know? And and I'm pretty clever bloke, and I'm familiar with the industry. I reckon I can work it out. I just I'm not willing to commit any time to this at the moment, mate, because I've just got other more pressing matters, and I don't have a need to to develop my supply chain.\n\nYeah. Yeah. Yeah. I yeah. Yeah.\n\nI get that. I get that, mate. But I just have other things that I need to do, and I don't need to develop my digital service supply chain at at the moment. So happy that you reached out. Happy happy that you sent me some details.\n\nI can pass it to sort of the managers in in my offices, and they can be conscious of it and have it up their sleeves. But as I said, we we typically self perform. Even our federal government contracts actually state that we cannot subcontract that work. We must we must be self performing. So I'm not seeing an opportunity at this point in time, but things change.\n\nSo yeah. Send send me through and then if and then if I have a need, mate, I can I can reach out to you? I tell I tell all of the service providers the same thing. Yep. Yep.\n\nBut thanks. Yeah. Great. And, look, thanks thanks for the reach out. And I know these these things are tough because we do it ourselves, you know, cold approaches and those kind of things.\n\nSo, yeah, sorry that I'm not willing to to catch up, but I can just enter the details and we'll go from there. Yeah. Okay. Have a great day, mate. 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assessment if something pops up in the future where I think you might be able to play a role where for some reason we're not gonna do it in internally, then I can I can reach out?","start":252.76,"end":270.48502,"sentiment":"neutral","sentiment_score":0.1286871634822871},{"text":"Okay.","start":276.01,"end":276.51,"sentiment":"neutral","sentiment_score":0.1774238348007202},{"text":"Have you got my email have you got my email address?","start":277.53,"end":280.59003,"sentiment":"neutral","sentiment_score":0.042523239654573525},{"text":"That's it.","start":293.335,"end":293.895,"sentiment":"neutral","sentiment_score":-0.07538853771984577},{"text":"Yep.","start":293.895,"end":294.215,"sentiment":"neutral","sentiment_score":0.03455033525824547}],"sentiment":"neutral","sentiment_score":0.10894977303982621,"num_words":71,"start":252.76,"end":294.215},{"sentences":[{"text":"That's 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just just Yeah.","start":302.97,"end":336.76,"sentiment":"neutral","sentiment_score":0.13771905191242695},{"text":"For sure.","start":336.76,"end":337.24002,"sentiment":"neutral","sentiment_score":0.09963998198509216}],"sentiment":"neutral","sentiment_score":0.20353717688057157,"num_words":9,"start":301.69,"end":337.24002},{"sentences":[{"text":"But if you if you send me through an email, I can read what's on your website.","start":337.24002,"end":344.06,"sentiment":"neutral","sentiment_score":0.024342048474970984},{"text":"You know?","start":345.835,"end":346.155,"sentiment":"neutral","sentiment_score":0.01990504376590252},{"text":"And and I'm pretty clever bloke, and I'm familiar with the industry.","start":346.155,"end":349.515,"sentiment":"neutral","sentiment_score":0.22944089894493422},{"text":"I reckon I can work it out.","start":349.515,"end":350.975,"sentiment":"neutral","sentiment_score":0.2421776077577046},{"text":"I just I'm not willing to commit any time to this at the moment, mate, because I've just got other more pressing matters, and I don't have a need to to develop my supply chain.","start":351.67502,"end":362.72998,"sentiment":"negative","sentiment_score":-0.3812863000801631}],"sentiment":"neutral","sentiment_score":-0.11565563766515419,"num_words":73,"start":337.24002,"end":362.72998},{"sentences":[{"text":"Yeah.","start":367.19,"end":367.34998,"sentiment":"neutral","sentiment_score":0.008376387879252434},{"text":"Yeah.","start":367.34998,"end":367.50998,"sentiment":"neutral","sentiment_score":0.016128936782479286},{"text":"Yeah.","start":367.50998,"end":368.00998,"sentiment":"neutral","sentiment_score":0.017169158905744553},{"text":"I yeah.","start":368.63,"end":369.99,"sentiment":"neutral","sentiment_score":0.04709785804152489},{"text":"Yeah.","start":369.99,"end":370.22998,"sentiment":"neutral","sentiment_score":0.08713335543870926}],"sentiment":"neutral","sentiment_score":0.037167259181539215,"num_words":6,"start":367.19,"end":370.22998},{"sentences":[{"text":"I get that.","start":370.22998,"end":370.94998,"sentiment":"neutral","sentiment_score":0.08100082725286484},{"text":"I get that, mate.","start":370.94998,"end":371.91,"sentiment":"neutral","sentiment_score":0.05167393386363983},{"text":"But I just have other things that I need to do, and I don't need to develop my digital service supply chain at at the moment.","start":371.91,"end":381.20502,"sentiment":"neutral","sentiment_score":-0.12287452816963196},{"text":"So happy that you reached out.","start":381.20502,"end":383.145,"sentiment":"neutral","sentiment_score":0.23005954176187515},{"text":"Happy happy that you sent me some details.","start":383.685,"end":385.865,"sentiment":"positive","sentiment_score":0.6070603281259537}],"sentiment":"neutral","sentiment_score":0.07429362468897029,"num_words":47,"start":370.22998,"end":385.865},{"sentences":[{"text":"I can pass it to sort of the managers in in my offices, and they can be conscious of it and have it up their sleeves.","start":386.885,"end":393.66,"sentiment":"positive","sentiment_score":0.39716197894169736},{"text":"But as I said, we we typically self perform.","start":393.66,"end":397.2,"sentiment":"neutral","sentiment_score":0.040227760250369705},{"text":"Even our federal government contracts actually state that we cannot subcontract that work.","start":397.5,"end":402.88,"sentiment":"neutral","sentiment_score":0.02695001231936308},{"text":"We must we must be self performing.","start":403.1,"end":405.155,"sentiment":"neutral","sentiment_score":0.015221704861947469},{"text":"So I'm not seeing an opportunity at this point in time, but things change.","start":405.155,"end":412.915,"sentiment":"neutral","sentiment_score":-0.17973931719149863}],"sentiment":"neutral","sentiment_score":0.12505526011944681,"num_words":69,"start":386.885,"end":412.915},{"sentences":[{"text":"So yeah.","start":412.915,"end":414.27502,"sentiment":"neutral","sentiment_score":0.044117897748947144},{"text":"Send send me through and then if and then if I have a need, mate, I can I can reach out to you?","start":414.27502,"end":419.16,"sentiment":"neutral","sentiment_score":0.13551749224248139},{"text":"I tell I tell all of the service providers the same thing.","start":419.24,"end":425.34,"sentiment":"neutral","sentiment_score":0.0030365788067380586},{"text":"Yep.","start":427.72,"end":428.22,"sentiment":"neutral","sentiment_score":0.08360344171524048},{"text":"Yep.","start":428.36002,"end":428.86002,"sentiment":"neutral","sentiment_score":0.12293758243322372}],"sentiment":"neutral","sentiment_score":0.08841328427959712,"num_words":39,"start":412.915,"end":428.86002},{"sentences":[{"text":"But thanks.","start":429.24,"end":430.62,"sentiment":"neutral","sentiment_score":0.21308504045009613},{"text":"Yeah.","start":431.875,"end":432.19498,"sentiment":"neutral","sentiment_score":0.21442876756191256},{"text":"Great.","start":432.19498,"end":432.435,"sentiment":"positive","sentiment_score":0.4120233356952667},{"text":"And, look, thanks thanks for the reach out.","start":432.435,"end":433.955,"sentiment":"positive","sentiment_score":0.4495374746620655},{"text":"And I know these these things are tough because we do it ourselves, you know, cold approaches and those kind of things.","start":433.955,"end":443.31497,"sentiment":"neutral","sentiment_score":-0.1414076668972319}],"sentiment":"neutral","sentiment_score":0.04523392087396454,"num_words":34,"start":429.24,"end":443.31497},{"sentences":[{"text":"So, yeah, sorry that I'm not willing to to catch up, but I can just enter the details and we'll go from there.","start":443.31497,"end":450.15,"sentiment":"neutral","sentiment_score":-0.07568280325959557},{"text":"Yeah.","start":479.71002,"end":480.21002,"sentiment":"neutral","sentiment_score":0.03615913540124893},{"text":"Okay.","start":490.72287,"end":491.04288,"sentiment":"positive","sentiment_score":0.408728301525116},{"text":"Have a great day, mate.","start":491.04288,"end":492.18286,"sentiment":"positive","sentiment_score":0.6423203527927399},{"text":"See you.","start":492.40286,"end":493.14288,"sentiment":"positive","sentiment_score":0.4868534058332443}],"sentiment":"neutral","sentiment_score":0.09029661054955795,"num_words":32,"start":443.31497,"end":493.14288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Hello. Rod speaking.\n\nChannel 0: Yeah. Good morning. Ron, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Hello. How can I help you?\n\nChannel 0: Alright. Yeah. Ron, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Barjeet Singh, to introduce our company and our services. Name of the company again, Rod, it's Cloud Solution IT.\n\nChannel 1: And and what do you guys do? As I said, it's a it's a while ago. I I can't recall it. But what what do you what do you do? And what do you what are you seeking to\n\nChannel 0: I\n\nChannel 1: do?\n\nChannel 0: yes, sir. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. And reason for my call today, Rod, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of October.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: the first and second week is not great because I've got some some conferences, but I\n\nChannel 0: Yeah.\n\nChannel 1: do I do need to get an understanding of of exactly what it is you're trying to achieve apart from awareness. Are you wanting to offer us those services? Are you wanting us do you want to sell the services? Are you located\n\nChannel 0: Yep.\n\nChannel 1: in Australia?\n\nChannel 0: Yeah. We we are\n\nChannel 1: What\n\nChannel 0: based in Melbourne, sir.\n\nChannel 1: you're based in Melbourne? Okay.\n\nChannel 0: Yes, sir.\n\nChannel 1: So if\n\nChannel 0: Yep.\n\nChannel 1: I sent someone from my office in Melbourne to your office in Melbourne, they could they could talk. They could catch up.\n\nChannel 0: Yes, sir.\n\nChannel 1: Okay. And what is it that you're trying to do with us? Because our business does all those things. So I'm I'm just curious what the what your\n\nChannel 0: Yep.\n\nChannel 1: what your outreach is for. What's the purpose of the business interaction?\n\nChannel 0: We're hoping, sir, just in case you have any requirements or or help on your customer that you can no longer accompany DoorDruiser, we're hoping to do partnership with with with your company.\n\nChannel 1: Right. Okay. Alright. I'll I'll tell you what. I'm\n\nChannel 0: Uh-huh.\n\nChannel 1: not I'm not in a position to sort of catch up with you guys, but I've got no dramas with you sending me a direct email so I can have a look at your business and keep it in mind. We typically\n\nChannel 0: Mhmm.\n\nChannel 1: do not outsource any of our service lines. We self perform all of our service lines. And and the reason for that is our security requirements. Yeah. So if if you can send me through some stuff, I can have a look and and make an assessment if something pops up in the future where I think you might be able to play a role where for some reason we're not gonna do it in internally, then I can I can reach out?\n\nChannel 0: Alright. Okay. I'll be happy to send you our email, sir.\n\nChannel 1: Okay.\n\nChannel 0: Alright.\n\nChannel 1: Have you got my email have you got my email address?\n\nChannel 0: I think, sir, the email that we got, this would be an old email, sir. Are are you still connected with the Deshant? Or\n\nChannel 1: That's it. Yep. That's right.\n\nChannel 0: yep.\n\nChannel 1: That's it. That's it. The\n\nChannel 0: The the\n\nChannel 1: business.\n\nChannel 0: the email\n\nChannel 1: Yeah.\n\nChannel 0: that we got, sir, that would be rodgreedy@bestion.com.\n\nChannel 1: Yep. Perfect. Yep. So\n\nChannel 0: Yep. If you want,\n\nChannel 1: just\n\nChannel 0: sir,\n\nChannel 1: just\n\nChannel 0: here's the thing. Maybe we could schedule something up. But because I understand you're busy right now, we could schedule something up on third week of October. The the the really, right now, the main goal of the meeting is just to give you a quick introduction or a quick summary for services. We only want to make sure just in case you have future requirements, we only want to make sure the name of our company would be on your list.\n\nChannel 1: Yeah. For sure. But if you if you send me through an email, I can read what's on your website.\n\nChannel 0: Uh-huh.\n\nChannel 1: You know? And and I'm pretty clever bloke, and I'm familiar with the industry. I reckon I can work it out. I just I'm not willing to commit any time to this at the moment, mate, because I've just got other more pressing matters, and I don't\n\nChannel 0: Uh-huh. I\n\nChannel 1: have\n\nChannel 0: know, sir.\n\nChannel 1: a need to\n\nChannel 0: The\n\nChannel 1: to\n\nChannel 0: the\n\nChannel 1: develop my supply chain.\n\nChannel 0: the the meeting, sir, would only be online, sir. It's\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: by by Teams.\n\nChannel 1: I yeah. Yeah. I get that. I get that, mate. But I just have other things that I need to do, and I don't need to develop my digital service supply chain at at the moment.\n\nSo happy\n\nChannel 0: Alright.\n\nChannel 1: that you reached\n\nChannel 0: Mhmm.\n\nChannel 1: out. Happy happy that you sent me some details. I can pass it to sort of the managers in in my offices, and they can be conscious of it and have it up their sleeves. But as I said, we we typically self perform. Even our federal government contracts actually state that we cannot subcontract that work.\n\nWe must we must be self performing. So\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: Yep.\n\nChannel 1: not seeing an opportunity at this point in time, but things change.\n\nChannel 0: Mhmm.\n\nChannel 1: So yeah. Send\n\nChannel 0: Yeah. Good.\n\nChannel 1: send\n\nChannel 0: Good.\n\nChannel 1: me through and then if and then if I have a need, mate, I can I can reach out to you? I tell I tell all of the service providers the same thing.\n\nChannel 0: Alright. Okay.\n\nChannel 1: Yep. Yep.\n\nChannel 0: I'll be happy\n\nChannel 1: But\n\nChannel 0: to send you our details.\n\nChannel 1: thanks. Yeah. Great. And, look, thanks thanks for the reach out. And I know these these things are tough because we do it ourselves, you know, cold approaches and those kind of things.\n\nSo, yeah, sorry that I'm not willing to to catch up, but\n\nChannel 0: Yeah.\n\nChannel 1: I can just enter the details and we'll go from there.\n\nChannel 0: I just said that that would be okay. Good thing is to explain everything. Now we have a better understanding. But but because some prospect or some people that I called, it's just they literally just gonna say that they are not interested and hung up the phone. But on your end, sir, you are you explained everything.\n\nAlright? And and and no complaint at all. Alright? Okay. No.\n\nNo. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: But but thank you, Rod, for yep. Alright. I'll be sending the information, Rod, right after this call.\n\nChannel 1: Okay. Have a great day,\n\nChannel 0: Alright.\n\nChannel 1: mate.\n\nChannel 0: Have\n\nChannel 1: See\n\nChannel 0: a great\n\nChannel 1: you.\n\nChannel 0: day. Thank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.052760813385248184},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.038520036498084664}],"sentiment":"neutral","sentiment_score":0.03935772925615311,"channel":1,"num_words":17,"start":0.16,"end":4.9},{"sentences":[{"text":"Ronald.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.08662369847297668}],"sentiment":"neutral","sentiment_score":0.08662369847297668,"channel":0,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"Thanks.","start":12.4,"end":12.9,"sentiment":"positive","sentiment_score":0.3752204179763794},{"text":"Please stay on the line.","start":13.3949995,"end":14.615,"sentiment":"neutral","sentiment_score":0.20740688741207122},{"text":"Hello.","start":28.74,"end":28.98,"sentiment":"neutral","sentiment_score":0.0858522430062294},{"text":"Rod speaking.","start":28.98,"end":29.72,"sentiment":"neutral","sentiment_score":0.08930795639753342}],"sentiment":"neutral","sentiment_score":0.1863025567597813,"channel":1,"num_words":9,"start":12.4,"end":29.72},{"sentences":[{"text":"Yeah.","start":30.74,"end":30.9,"sentiment":"neutral","sentiment_score":0.21419405937194824},{"text":"Good morning.","start":30.9,"end":31.8,"sentiment":"positive","sentiment_score":0.49257320165634155},{"text":"Ron, it's, Ronald from Cloud Solution IT.","start":32.58,"end":36.28,"sentiment":"positive","sentiment_score":0.38754295451300486},{"text":"How are you doing today?","start":36.98,"end":38.28,"sentiment":"positive","sentiment_score":0.3617995738983154}],"sentiment":"positive","sentiment_score":0.38140926758448285,"channel":0,"num_words":15,"start":30.74,"end":38.28},{"sentences":[{"text":"Hello.","start":39.3,"end":39.62,"sentiment":"neutral","sentiment_score":0.14727431535720825},{"text":"How can I help you?","start":39.62,"end":41.385,"sentiment":"neutral","sentiment_score":0.16087640523910524}],"sentiment":"neutral","sentiment_score":0.15860939025878906,"channel":1,"num_words":6,"start":39.3,"end":41.385},{"sentences":[{"text":"Alright.","start":41.059998,"end":41.559998,"sentiment":"neutral","sentiment_score":0.10171091556549072},{"text":"Yeah.","start":42.1,"end":42.42,"sentiment":"neutral","sentiment_score":0.08713515102863312},{"text":"Ron, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":42.82,"end":50.364998,"sentiment":"neutral","sentiment_score":0.09583020303398371},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Barjeet Singh, to introduce our company and our services.","start":50.825,"end":61.600002,"sentiment":"neutral","sentiment_score":0.1367381057805485},{"text":"Name of the company again, Rod, it's Cloud Solution IT.","start":62.54,"end":65.68,"sentiment":"neutral","sentiment_score":0.11669421195983887}],"sentiment":"neutral","sentiment_score":0.11662923674734813,"channel":0,"num_words":63,"start":41.059998,"end":65.68},{"sentences":[{"text":"And and what do you guys do?","start":68.665,"end":70.424995,"sentiment":"neutral","sentiment_score":0.05128424082483564},{"text":"As I said, it's a it's a while ago.","start":70.424995,"end":72.185,"sentiment":"neutral","sentiment_score":-0.0646334547135565},{"text":"I I can't recall it.","start":72.185,"end":73.625,"sentiment":"neutral","sentiment_score":-0.1361669421195984},{"text":"But what what do you what do you do?","start":73.625,"end":75.305,"sentiment":"neutral","sentiment_score":-0.09734465016259088},{"text":"And what do you what are you seeking to","start":75.305,"end":76.985,"sentiment":"neutral","sentiment_score":-0.021254652904139623}],"sentiment":"neutral","sentiment_score":-0.05053691909863399,"channel":1,"num_words":39,"start":68.665,"end":76.985},{"sentences":[{"text":"I","start":76.954994,"end":77.454994,"sentiment":"neutral","sentiment_score":0.010273903608322144}],"sentiment":"neutral","sentiment_score":0.010273903608322144,"channel":0,"num_words":1,"start":76.954994,"end":77.454994},{"sentences":[{"text":"do?","start":76.985,"end":77.485,"sentiment":"neutral","sentiment_score":-0.00009283795952796936}],"sentiment":"neutral","sentiment_score":-0.00009283795952796936,"channel":1,"num_words":1,"start":76.985,"end":77.485},{"sentences":[{"text":"yes, sir.","start":77.835,"end":78.655,"sentiment":"neutral","sentiment_score":0.06034097447991371},{"text":"Sir, once again, cloud solution IT, we are a managed service provider.","start":79.115,"end":83.695,"sentiment":"neutral","sentiment_score":0.10383429316182931},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more.","start":84.59,"end":97.25,"sentiment":"neutral","sentiment_score":0.14438290715217592},{"text":"And reason for my call today, Rod, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":97.725,"end":108.705,"sentiment":"neutral","sentiment_score":0.15881436181565126},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of October.","start":109.485,"end":115.63,"sentiment":"neutral","sentiment_score":0.16585091017186643}],"sentiment":"neutral","sentiment_score":0.1467159011641915,"channel":0,"num_words":89,"start":77.835,"end":115.63},{"sentences":[{"text":"So","start":120.09,"end":120.59,"sentiment":"neutral","sentiment_score":-0.05586275830864906}],"sentiment":"neutral","sentiment_score":-0.05586275830864906,"channel":1,"num_words":1,"start":120.09,"end":120.59},{"sentences":[{"text":"Mhmm.","start":123.689995,"end":124.189995,"sentiment":"neutral","sentiment_score":-0.10027043521404266}],"sentiment":"neutral","sentiment_score":-0.10027043521404266,"channel":0,"num_words":1,"start":123.689995,"end":124.189995},{"sentences":[{"text":"the first and second week is not great because I've got some some conferences, but I","start":124.095,"end":130.41501,"sentiment":"neutral","sentiment_score":-0.3105081534013152}],"sentiment":"neutral","sentiment_score":-0.3105081534013152,"channel":1,"num_words":16,"start":124.095,"end":130.41501},{"sentences":[{"text":"Yeah.","start":130.405,"end":130.905,"sentiment":"neutral","sentiment_score":-0.1735890656709671}],"sentiment":"neutral","sentiment_score":-0.1735890656709671,"channel":0,"num_words":1,"start":130.405,"end":130.905},{"sentences":[{"text":"do I do need to get an understanding of of exactly what it is you're trying to achieve apart from awareness.","start":130.41501,"end":138.29,"sentiment":"neutral","sentiment_score":-0.13188240570681437},{"text":"Are you wanting to offer us those services?","start":139.87,"end":143.56999,"sentiment":"neutral","sentiment_score":-0.0713356900960207},{"text":"Are you wanting us do you want to sell the services?","start":143.95,"end":147.73,"sentiment":"neutral","sentiment_score":-0.13094852458346973},{"text":"Are you located","start":148.27,"end":149.06999,"sentiment":"neutral","sentiment_score":-0.04691989719867706}],"sentiment":"neutral","sentiment_score":-0.11445138378198756,"channel":1,"num_words":43,"start":130.41501,"end":149.06999},{"sentences":[{"text":"Yep.","start":148.88,"end":149.38,"sentiment":"neutral","sentiment_score":-0.0356154590845108}],"sentiment":"neutral","sentiment_score":-0.0356154590845108,"channel":0,"num_words":1,"start":148.88,"end":149.38},{"sentences":[{"text":"in Australia?","start":149.06999,"end":149.81,"sentiment":"neutral","sentiment_score":-0.0011587822809815407}],"sentiment":"neutral","sentiment_score":-0.0011587822809815407,"channel":1,"num_words":2,"start":149.06999,"end":149.81},{"sentences":[{"text":"Yeah.","start":150.64,"end":150.95999,"sentiment":"neutral","sentiment_score":0.01709064468741417},{"text":"We we are","start":150.95999,"end":151.44,"sentiment":"neutral","sentiment_score":0.0072168173889319105}],"sentiment":"neutral","sentiment_score":0.009685274213552475,"channel":0,"num_words":4,"start":150.64,"end":151.44},{"sentences":[{"text":"What","start":151.265,"end":151.585,"sentiment":"neutral","sentiment_score":0.01346068363636732}],"sentiment":"neutral","sentiment_score":0.01346068363636732,"channel":1,"num_words":1,"start":151.265,"end":151.585},{"sentences":[{"text":"based in Melbourne, sir.","start":151.44,"end":152.81999,"sentiment":"neutral","sentiment_score":0.018633556086570024}],"sentiment":"neutral","sentiment_score":0.018633556086570024,"channel":0,"num_words":4,"start":151.44,"end":152.81999},{"sentences":[{"text":"you're based in 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but thank you, Rod, for yep.","start":479.78998,"end":482.28998,"sentiment":"neutral","sentiment_score":0.28352817999465124},{"text":"Alright.","start":485.4829,"end":485.9229,"sentiment":"neutral","sentiment_score":0.08973513543605804},{"text":"I'll be sending the information, Rod, right after this call.","start":485.9229,"end":489.74292,"sentiment":"neutral","sentiment_score":0.23675977885723115}],"sentiment":"neutral","sentiment_score":0.24677945466505158,"channel":0,"num_words":18,"start":479.78998,"end":489.74292},{"sentences":[{"text":"Okay.","start":490.72287,"end":491.04288,"sentiment":"positive","sentiment_score":0.408728301525116},{"text":"Have a great 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The customer is busy and unable to commit to a meeting, but agrees to receive an email with more information. The representative explains that they cannot subcontract work and emphasizes the importance of providing detailed information to the customer."},"intents":{"segments":[{"text":"Ron, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Barjeet Singh, to introduce our company and our services.","start_word":50,"end_word":100,"intents":[{"intent":"Introduce company","confidence_score":0.2731021},{"intent":"Arrange meeting","confidence_score":0.6609561}]},{"text":"do I do need to get an understanding of of exactly what it is you're trying to achieve apart from awareness. Are you wanting to offer us those services? Are you wanting us do you want to sell the services? Are you located Yep.","start_word":260,"end_word":303,"intents":[{"intent":"Understand purpose","confidence_score":0.34254315}]},{"text":"And what is it that you're trying to do with us? Because our business does all those things. So I'm I'm just curious what the what your Yep. what your outreach is for. What's the purpose of the business interaction? We're hoping, sir, just in case you have any requirements or or help on your customer that you can no longer accompany DoorDruiser, we're hoping to do partnership with with with your company. Right.","start_word":350,"end_word":423,"intents":[{"intent":"Inquire about business","confidence_score":0.064084075}]},{"text":"We're hoping, sir, just in case you have any requirements or or help on your customer that you can no longer accompany DoorDruiser, we're hoping to do partnership with with with your company. Right.","start_word":390,"end_word":423,"intents":[{"intent":"Connect with business","confidence_score":0.00031785932}]},{"text":"We're hoping, sir, just in case you have any requirements or or help on your customer that you can no longer accompany DoorDruiser, we're hoping to do partnership with with with your company. Right. Okay.","start_word":390,"end_word":424,"intents":[{"intent":"Offer help","confidence_score":0.0009779428},{"intent":"Express intention to partner","confidence_score":0.010174913}]},{"text":"do not outsource any of our service lines. We self perform all of our service lines. And and the reason for that is our security requirements. Yeah.","start_word":476,"end_word":502,"intents":[{"intent":"Give reason for not working","confidence_score":0.0000130385}]},{"text":"I'll be happy to send you our email, sir. Okay.","start_word":561,"end_word":570,"intents":[{"intent":"Send email","confidence_score":0.2982125}]},{"text":"Have you got my email have you got my email address?","start_word":572,"end_word":582,"intents":[{"intent":"Confirm email","confidence_score":0.09572145},{"intent":"Confirm email","confidence_score":0.05417563},{"intent":"Inquire about email","confidence_score":0.01059573}]},{"text":"If you want, just sir, just here's the thing. Maybe we could schedule something up. But because I understand you're busy right now, we could schedule something up on third week of October.","start_word":637,"end_word":669,"intents":[{"intent":"Schedule meeting","confidence_score":0.54782206}]},{"text":"I tell I tell all of the service providers the same thing. Alright. Okay.","start_word":976,"end_word":989,"intents":[{"intent":"Provide information","confidence_score":0.01123962}]},{"text":"I'll be happy But to send you our details. thanks. 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How are you doing today?","start_word":28,"end_word":41,"sentiment":"positive","sentiment_score":0.40126001834869385},{"text":"Hello. How can I help you? Alright. Yeah. Ron, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Barjeet Singh, to introduce our company and our services. Name of the company again, Rod, it's Cloud Solution IT. And and what do you guys do? As I said, it's a it's a while ago. I I can't recall it. But what what do you what do you do? And what do you what are you seeking to I do? yes, sir. Sir, once again, cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. And reason for my call today, Rod, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of October. So Mhmm. the first and second week is not great because I've got some some conferences, but I Yeah. do I do need to get an understanding of of exactly what it is you're trying to achieve apart from awareness. Are you wanting to offer us those services? Are you wanting us do you want to sell the services? Are you located Yep. in Australia? Yeah. We we are What based in Melbourne, sir. you're based in Melbourne? Okay. Yes, sir. So if Yep. I sent someone from my office in Melbourne to your office in Melbourne, they could they could talk. They could catch up. Yes, sir. Okay. And what is it that you're trying to do with us? Because our business does all those things. So I'm I'm just curious what the what your Yep. what your outreach is for. What's the purpose of the business interaction? We're hoping, sir, just in case you have any requirements or or help on your customer that you can no longer accompany DoorDruiser, we're hoping to do partnership with with with your company. Right. Okay. Alright. I'll I'll tell you what. I'm Uh-huh. not I'm not in a position to sort of catch up with you guys, but I've got no dramas with you sending me a direct email so I can have a look at your business and keep it in mind. We typically Mhmm. do not outsource any of our service lines. We self perform all of our service lines. And and the reason for that is our security requirements. Yeah. So if if you can send me through some stuff, I can have a look and and make an assessment if something pops up in the future where I think you might be able to play a role where for some reason we're not gonna do it in internally, then I can I can reach out? Alright. Okay.","start_word":42,"end_word":560,"sentiment":"neutral","sentiment_score":0.06050238138161643},{"text":"I'll be happy to send you our email, sir.","start_word":561,"end_word":569,"sentiment":"positive","sentiment_score":0.5611715316772461},{"text":"Okay. Alright. Have you got my email have you got my email address? I think, sir, the email that we got, this would be an old email, sir. Are are you still connected with the Deshant? Or That's it. Yep. That's right. yep. That's it. That's it. The The the business. the email Yeah. that we got, sir, that would be rodgreedy@bestion.com. Yep.","start_word":570,"end_word":632,"sentiment":"neutral","sentiment_score":0.0023460927463713147},{"text":"Perfect.","start_word":633,"end_word":633,"sentiment":"positive","sentiment_score":0.5629945397377014},{"text":"Yep. So Yep. If you want, just sir, just here's the thing. Maybe we could schedule something up. But because I understand you're busy right now, we could schedule something up on third week of October. The the the really, right now, the main goal of the meeting is just to give you a quick introduction or a quick summary for services. We only want to make sure just in case you have future requirements, we only want to make sure the name of our company would be on your list. Yeah. For sure. But if you if you send me through an email, I can read what's on your website. Uh-huh. You know? And and I'm pretty clever bloke, and I'm familiar with the industry. I reckon I can work it out.","start_word":634,"end_word":766,"sentiment":"neutral","sentiment_score":0.13953544199466705},{"text":"I just I'm not willing to commit any time to this at the moment, mate, because I've just got other more pressing matters, and I don't Uh-huh.","start_word":767,"end_word":793,"sentiment":"negative","sentiment_score":-0.43705472350120544},{"text":"I have know, sir. a need to The to the develop my supply chain. the the meeting, sir, would only be online, sir. It's Yeah. Yeah. Yeah. by by Teams. I yeah. Yeah. I get that. I get that, mate. But I just have other things that I need to do, and I don't need to develop my digital service supply chain at at the moment. So happy Alright. that you reached Mhmm. out.","start_word":794,"end_word":867,"sentiment":"neutral","sentiment_score":-0.026058961813514296},{"text":"Happy happy that you sent me some details. I can pass it to sort of the managers in in my offices, and they can be conscious of it and have it up their sleeves.","start_word":868,"end_word":901,"sentiment":"positive","sentiment_score":0.4472452104091644},{"text":"But as I said, we we typically self perform. Even our federal government contracts actually state that we cannot subcontract that work. We must we must be self performing. So Yeah. I'm Yep. not seeing an opportunity at this point in time, but things change. Mhmm. So yeah. Send Yeah.","start_word":902,"end_word":951,"sentiment":"neutral","sentiment_score":-0.02070439420640469},{"text":"Good.","start_word":952,"end_word":952,"sentiment":"positive","sentiment_score":0.3663809299468994},{"text":"send Good. me through and then if and then if I have a need, mate, I can I can reach out to you? I tell I tell all of the service providers the same thing. Alright. Okay. Yep. Yep. I'll be happy But to send you our details. thanks. Yeah.","start_word":953,"end_word":1002,"sentiment":"neutral","sentiment_score":0.11705372482538225},{"text":"Great. And, look, thanks thanks for the reach out.","start_word":1003,"end_word":1011,"sentiment":"positive","sentiment_score":0.4258219003677368},{"text":"And I know these these things are tough because we do it ourselves, you know, cold approaches and those kind of things. So, yeah, sorry that I'm not willing to to catch up, but Yeah. I can just enter the details and we'll go from there. I just said that that would be okay. Good thing is to explain everything. Now we have a better understanding. But but because some prospect or some people that I called, it's just they literally just gonna say that they are not interested and hung up the phone. But on your end, sir, you are you explained everything. Alright? And and and no complaint at all. Alright? Okay. No. No. Alright. Yeah. But but thank you, Rod, for yep. Alright. I'll be sending the information, Rod, right after this call.","start_word":1012,"end_word":1147,"sentiment":"neutral","sentiment_score":-0.02441510815611657},{"text":"Okay. Have a great day, Alright. mate. Have See a great you.","start_word":1148,"end_word":1159,"sentiment":"positive","sentiment_score":0.5544001460075378},{"text":"day.","start_word":1160,"end_word":1160,"sentiment":"neutral","sentiment_score":0.3283778429031372},{"text":"Thank you. Alright.","start_word":1161,"end_word":1163,"sentiment":"positive","sentiment_score":0.5350077152252197},{"text":"Bye bye.","start_word":1164,"end_word":1165,"sentiment":"neutral","sentiment_score":0.22554700076580048}],"average":{"sentiment":"neutral","sentiment_score":0.06752853018645866}}}}