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I'm from accounts department. Okay. So how are you today, Tammy? Thank you so much for answering my phone call. And good to hear that your services is up and running. I'm just calling you to let you know that we've already rectified your invoice. If you could confirm if you got the new one showing the discounted amount. So, just for clarification, Tommy, your, network right now to your new premises is from NBN Network, which have a a standard price for the 50 MBPS of $95. It's not $99. And then the discounted period provided to you was three months, October, November, December for 15% discount. So from this month, expect to receive... Until December, to receive your bill with the discounted amount, $80.75. And then by January onwards, it will be... Go back to standard price of the plan, which is $95. Can you confirm if you've got the new invoice or the... Oh, okay. Yeah. That's what I'm trying to confirm because I've checked to our internal team if they offer you, like, $20 discount, and they said no. Oh, do you remember who offered you that $20 discount? Because we're Marinel. So she... Mhmm. Mhmm. Oh, okay. I got it. Because I remember I spoke to you twice. The first time that you called in is you advised that you're relocating, and then you called us back providing the new address and decided to transfer your services with the new address. And then I spoke to you... No connections? Yeah. Yeah. That's right. And, also, if you switch to other Internet service provider, you might be paying also a connection fee, which is a doubled cost on your end. But, anyway, we're happy to have you still with Airtel. And then I could see on here that, personally, I was the one who who offered you... Because this is like the regular deal that we're providing to our customers who is transferring their services to their new location, which is the 15% discount for three months. I was the one who offer you that. I even mentioned the three months, October, November, December. So now I do acknowledge you're telling me, Mary, now I was the one who offered you $20 for three months, specifically that amount. Oh, 15%. I do see here our... Because before I called you, I review our previous communication or previous call because I read your email. It says $20. And, also, check to our internal team if someone spoke to you and provided you the $20. But I could see on here what I offered to you is the 15% for three months. I'm so sorry for her... Maybe with a accent or something, but it's 15%. Yes. One five. 15%. All all our customers transferring to new location, we offer that kind of deal. 15% for three months. Reason why I've called you just to provide a clarification because I don't want to leave this as a grayed out on your part. So... Yeah. So it shows from your bill October, November, December with 15 discount from $95 standard price. It will go down to $80.75, and standard price will affect by next year, January, once the three months discounted period has been fulfilled. Let me just check here. January. We had you January 1. Oh, exact. Next year because you are in a twenty four month contract. So by January 2027, your contract will be finished. Now from then, your services will continue as usual if we did not receive any notice from you that you would like to cancel it, but it will be month to month since you already full flow that contract. Okay? And then if you need any assistance, please give us a call or send us an email, and we'll be more than happy to assist you always, Tammy. Thank you so much as well for your time. Please enjoy the rest of your day, and be safe always. 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Good afternoon. This is Airtel accounts. My name is Melissa. I'm speaking to Tammy Louie?\n\nHi. My name is Melissa. I'm calling from Airtel, your Internet service provider. I'm from accounts department. Okay.\n\nSo how are you today, Tammy? Thank you so much for answering my phone call. And good to hear that your services is up and running. I'm just calling you to let you know that we've already rectified your invoice. If you could confirm if you got the new one showing the discounted amount.\n\nSo, just for clarification, Tommy, your, network right now to your new premises is from NBN Network, which have a a standard price for the 50 MBPS of $95. It's not $99. And then the discounted period provided to you was three months, October, November, December for 15% discount. So from this month, expect to receive... Until December, to receive your bill with the discounted amount, $80.75.\n\nAnd then by January onwards, it will be... Go back to standard price of the plan, which is $95. Can you confirm if you've got the new invoice or the... Oh, okay. Yeah.\n\nThat's what I'm trying to confirm because I've checked to our internal team if they offer you, like, $20 discount, and they said no. Oh, do you remember who offered you that $20 discount? Because we're Marinel. So she... Mhmm.\n\nMhmm. Oh, okay. I got it. Because I remember I spoke to you twice. The first time that you called in is you advised that you're relocating, and then you called us back providing the new address and decided to transfer your services with the new address.\n\nAnd then I spoke to you... No connections? Yeah. Yeah. That's right.\n\nAnd, also, if you switch to other Internet service provider, you might be paying also a connection fee, which is a doubled cost on your end. But, anyway, we're happy to have you still with Airtel. And then I could see on here that, personally, I was the one who who offered you... Because this is like the regular deal that we're providing to our customers who is transferring their services to their new location, which is the 15% discount for three months. I was the one who offer you that.\n\nI even mentioned the three months, October, November, December. So now I do acknowledge you're telling me, Mary, now I was the one who offered you $20 for three months, specifically that amount. Oh, 15%. I do see here our... Because before I called you, I review our previous communication or previous call because I read your email.\n\nIt says $20. And, also, check to our internal team if someone spoke to you and provided you the $20. But I could see on here what I offered to you is the 15% for three months. I'm so sorry for her... Maybe with a accent or something, but it's 15%.\n\nYes. One five. 15%. All all our customers transferring to new location, we offer that kind of deal. 15% for three months.\n\nReason why I've called you just to provide a clarification because I don't want to leave this as a grayed out on your part. So... Yeah. So it shows from your bill October, November, December with 15 discount from $95 standard price. It will go down to $80.75, and standard price will affect by next year, January, once the three months discounted period has been fulfilled.\n\nLet me just check here. January. We had you January 1. Oh, exact. Next year because you are in a twenty four month contract.\n\nSo by January 2027, your contract will be finished. Now from then, your services will continue as usual if we did not receive any notice from you that you would like to cancel it, but it will be month to month since you already full flow that contract. Okay? And then if you need any assistance, please give us a call or send us an email, and we'll be more than happy to assist you always, Tammy. Thank you so much as well for your time.\n\nPlease enjoy the rest of your day, and be safe always. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.11167830228805542},{"text":"Good afternoon.","start":2.96,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.27030637860298157},{"text":"This is Airtel accounts.","start":3.76,"end":5.2,"sentiment":"neutral","sentiment_score":0.1441122703254223},{"text":"My name is Melissa.","start":5.2,"end":6.08,"sentiment":"neutral","sentiment_score":0.07731795124709606},{"text":"I'm speaking to Tammy Louie?","start":6.08,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05008287578821182}],"sentiment":"neutral","sentiment_score":0.11177664529532194,"num_words":16,"start":2.6399999,"end":7.8599997},{"sentences":[{"text":"Hi.","start":10.8,"end":11.12,"sentiment":"neutral","sentiment_score":0.02594587951898575},{"text":"My name is Melissa.","start":11.12,"end":12.015,"sentiment":"neutral","sentiment_score":0.022194469114765525},{"text":"I'm calling from Airtel, your 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okay.","start":84.0,"end":84.82,"sentiment":"neutral","sentiment_score":-0.09550809487700462},{"text":"Yeah.","start":87.92,"end":88.4,"sentiment":"neutral","sentiment_score":-0.09665337204933168}],"sentiment":"neutral","sentiment_score":-0.02330368769947778,"num_words":33,"start":70.505,"end":88.4},{"sentences":[{"text":"That's what I'm trying to confirm because I've checked to our internal team if they offer you, like, $20 discount, and they said no.","start":88.4,"end":101.745,"sentiment":"neutral","sentiment_score":-0.1465959738319119},{"text":"Oh, do you remember who offered you that $20 discount?","start":103.165,"end":107.905,"sentiment":"neutral","sentiment_score":-0.1375655375421047},{"text":"Because we're Marinel.","start":108.925,"end":111.0,"sentiment":"neutral","sentiment_score":-0.06521118432283401},{"text":"So 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might be paying also a connection fee, which is a doubled cost on your end.","start":160.815,"end":171.31,"sentiment":"neutral","sentiment_score":-0.025133027193637993},{"text":"But, anyway, we're happy to have you still with Airtel.","start":171.31,"end":174.37,"sentiment":"positive","sentiment_score":0.6792489573359489},{"text":"And then I could see on here that, personally, I was the one who who offered you...","start":175.15,"end":180.825,"sentiment":"neutral","sentiment_score":0.1446380457457374},{"text":"Because this is like the regular deal that we're providing to our customers who is transferring their services to their new location, which is the 15% discount for three months.","start":180.825,"end":193.7,"sentiment":"neutral","sentiment_score":0.25604359060525894},{"text":"I was the one who offer you 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I've called you just to provide a clarification because I don't want to leave this as a grayed out on your part.","start":259.615,"end":266.675,"sentiment":"neutral","sentiment_score":-0.14393344164515534},{"text":"So...","start":268.895,"end":269.395,"sentiment":"neutral","sentiment_score":0.09197185188531876},{"text":"Yeah.","start":271.85498,"end":272.25497,"sentiment":"neutral","sentiment_score":0.15277379751205444},{"text":"So it shows from your bill October, November, December with 15 discount from $95 standard price.","start":272.25497,"end":280.34,"sentiment":"neutral","sentiment_score":0.12189292907714844},{"text":"It will go down to $80.75, and standard price will affect by next year, January, once the three months discounted period has been 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Tammy.","start":334.21002,"end":342.87003,"sentiment":"neutral","sentiment_score":0.20864517082061088},{"text":"Thank you so much as well for your time.","start":345.57498,"end":347.57498,"sentiment":"positive","sentiment_score":0.645399636692471}],"sentiment":"neutral","sentiment_score":0.10435467436476502,"num_words":86,"start":309.25,"end":347.57498},{"sentences":[{"text":"Please enjoy the rest of your day, and be safe always.","start":347.57498,"end":350.315,"sentiment":"positive","sentiment_score":0.5445048592307351},{"text":"Thank you.","start":351.895,"end":352.455,"sentiment":"positive","sentiment_score":0.7160900235176086},{"text":"Bye.","start":352.455,"end":352.955,"sentiment":"neutral","sentiment_score":-0.08685992658138275}],"sentiment":"positive","sentiment_score":0.5239195408565658,"num_words":14,"start":347.57498,"end":352.955}]}}]},{"alternatives":[{"transcript":"Hello. Tammy speaking. Yeah. Who are you where are you calling from? Yes. Good thing. Yes. Mhmm. So I haven't checked, to be honest. I'm still at work. So what happened to the $20 discount? Correct. Mary Nell. So it changed from $20 to 20% back to $20. Obviously, the 20% is higher, so I'd be getting more of a discount. So I thought I'd meet in the middle and go back to the $20, but Correct. Correct. Because I didn't wanna pay the call out fee of the the termination fee. If it was you that I spoke to, I explicitly remember you saying 20%. Okay. So it's definitely 15 percent. Okay. Mhmm. No. That's fine. I'm I'm okay with 15%. And when does my contract finish? And then from there, will it just be a month to month, or will I need to sign up for another contract? Okay. No problem. Okay. Okay. Thanks so much for verifying that. Thank you. 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Tammy speaking. Yeah. Who are you where are you calling from? Yes.\n\nGood thing. Yes. Mhmm. So I haven't checked, to be honest. I'm still at work.\n\nSo what happened to the $20 discount? Correct. Mary Nell. So it changed from $20 to 20% back to $20. Obviously, the 20% is higher, so I'd be getting more of a discount.\n\nSo I thought I'd meet in the middle and go back to the $20, but Correct. Correct. Because I didn't wanna pay the call out fee of the the termination fee. If it was you that I spoke to, I explicitly remember you saying 20%. Okay.\n\nSo it's definitely 15 percent. Okay. Mhmm. No. That's fine.\n\nI'm I'm okay with 15%. And when does my contract finish? And then from there, will it just be a month to month, or will I need to sign up for another contract? Okay. No problem.\n\nOkay. Okay. Thanks so much for verifying that. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.029023855924606323},{"text":"Tammy speaking.","start":0.96,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.05386878550052643},{"text":"Yeah.","start":8.32,"end":8.639999,"sentiment":"neutral","sentiment_score":0.007606840692460537},{"text":"Who are you where are you calling from?","start":8.639999,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.004831768688745797},{"text":"Yes.","start":17.385,"end":17.885,"sentiment":"neutral","sentiment_score":0.1040622666478157}],"sentiment":"neutral","sentiment_score":0.01613664498122839,"num_words":13,"start":0.64,"end":17.885},{"sentences":[{"text":"Good 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Tammy\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. My name is Melissa. I'm speaking to Tammy\n\nChannel 1: speaking.\n\nChannel 0: Louie?\n\nChannel 1: Yeah. Who are you where are you calling from?\n\nChannel 0: Hi. My name is Melissa. I'm calling from Airtel, your Internet service provider. I'm from accounts department.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So how are you today, Tammy? Thank you so\n\nChannel 1: Good\n\nChannel 0: much for\n\nChannel 1: thing.\n\nChannel 0: answering my phone call. And good to hear that your services is up and running. I'm just calling you to let you know that we've already rectified your invoice. If you could confirm if you got the new one showing the discounted amount. So, just for clarification, Tommy, your, network right now to your new premises is from NBN Network, which\n\nChannel 1: Yes.\n\nChannel 0: have a a standard price for the 50 MBPS of $95. It's not $99. And\n\nChannel 1: Mhmm.\n\nChannel 0: then the discounted period provided to you was three months, October, November, December for 15% discount. So from this month, expect to receive... Until December, to receive your bill with the discounted amount, $80.75. And then by January onwards, it will be... Go back to standard price of the plan, which is $95.\n\nCan you confirm\n\nChannel 1: So\n\nChannel 0: if you've got the new invoice\n\nChannel 1: I haven't checked, to\n\nChannel 0: or\n\nChannel 1: be honest. I'm still at work.\n\nChannel 0: the... Oh,\n\nChannel 1: So\n\nChannel 0: okay.\n\nChannel 1: what happened to the $20 discount?\n\nChannel 0: Yeah. That's what I'm trying to confirm because I've checked to our internal team if they offer you, like, $20 discount,\n\nChannel 1: Correct.\n\nChannel 0: and they said no. Oh, do you remember who offered you that $20 discount?\n\nChannel 1: Mary\n\nChannel 0: Because\n\nChannel 1: Nell.\n\nChannel 0: we're Marinel.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: it changed\n\nChannel 0: she...\n\nChannel 1: from $20 to 20% back to $20. Obviously, the 20% is higher, so I'd be getting\n\nChannel 0: Mhmm.\n\nChannel 1: more of a discount. So I thought I'd meet in the middle and go back to the $20,\n\nChannel 0: Mhmm.\n\nChannel 1: but\n\nChannel 0: Oh, okay. I got it. Because I remember I spoke to you twice. The first time that you called in is you advised that you're relocating, and then you called us back providing the new address and\n\nChannel 1: Correct.\n\nChannel 0: decided to transfer your services\n\nChannel 1: Correct.\n\nChannel 0: with the new address. And then\n\nChannel 1: Because\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: spoke\n\nChannel 1: didn't\n\nChannel 0: to\n\nChannel 1: wanna\n\nChannel 0: you...\n\nChannel 1: pay the call out fee of the the termination\n\nChannel 0: No connections?\n\nChannel 1: fee.\n\nChannel 0: Yeah. Yeah. That's right. And, also, if you switch to other Internet service provider, you might be paying also a connection fee, which is a doubled cost on your end. But, anyway, we're happy to have you still with Airtel.\n\nAnd then I could see on here that, personally, I was the one who who offered you... Because this is like the regular deal that we're providing to our customers who is transferring their services to their new location, which is the 15% discount for three months. I was the one who offer you that. I even mentioned the three months, October, November, December. So now I do acknowledge you're telling me, Mary, now I was the one who offered you $20 for three months, specifically that amount.\n\nChannel 1: If it was you that I spoke to, I explicitly remember you saying 20%.\n\nChannel 0: Oh, 15%. I do see here our... Because before I called you, I review our previous communication or previous call because I read your email. It says $20. And, also, check to our internal team if someone spoke to you and provided you the $20.\n\nBut I could see on here what I offered to you is the 15% for three months. I'm so sorry for her... Maybe with a accent or something, but it's 15%.\n\nChannel 1: Okay. So it's definitely 15\n\nChannel 0: Yes. One five. 15%.\n\nChannel 1: percent. Okay.\n\nChannel 0: All all our customers transferring to new location, we offer that kind of deal. 15% for three months. Reason why I've called you just to provide a clarification because I don't want to leave this as a grayed out on your part.\n\nChannel 1: Mhmm. No. That's fine.\n\nChannel 0: So...\n\nChannel 1: I'm I'm okay with 15%.\n\nChannel 0: Yeah. So it shows from your bill October, November, December with 15 discount from $95 standard price. It will go down to $80.75, and standard price will affect by next year, January, once the three months discounted period has been fulfilled.\n\nChannel 1: And when does my contract finish?\n\nChannel 0: Let me just check here. January. We had you January 1. Oh, exact. Next year because you are in a twenty four month contract.\n\nSo by January 2027, your contract will be finished.\n\nChannel 1: And then from there, will it just be a month to month, or will I need to sign up for another contract?\n\nChannel 0: Now from then, your services will continue as usual if we did not receive any notice from you that you would like to cancel it, but it will be month to month since\n\nChannel 1: Okay.\n\nChannel 0: you\n\nChannel 1: No\n\nChannel 0: already\n\nChannel 1: problem.\n\nChannel 0: full flow that contract. Okay? And\n\nChannel 1: Okay.\n\nChannel 0: then if you need any assistance, please give us a call or send us an email, and we'll be more than happy to assist you always, Tammy.\n\nChannel 1: Okay. Thanks so much for verifying that.\n\nChannel 0: Thank you so much as well for your time. Please enjoy the rest of your day, and be safe always.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.029023855924606323},{"text":"Tammy","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.033641181886196136}],"sentiment":"neutral","sentiment_score":0.03133251890540123,"channel":1,"num_words":2,"start":0.64,"end":1.46},{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.11167830228805542},{"text":"Good afternoon.","start":2.96,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.27030637860298157},{"text":"This is Airtel accounts.","start":3.76,"end":5.2,"sentiment":"neutral","sentiment_score":0.1441122703254223},{"text":"My name is Melissa.","start":5.2,"end":6.08,"sentiment":"neutral","sentiment_score":0.07731795124709606},{"text":"I'm speaking to 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a customer named Tammy to inform her that her new internet service provider is NBN Network and that her bill will be reduced from $80.75 to $80.75 per month. The representative confirms the customer's new address and explains that the discount will be given to her until January 2021. The customer confirms her previous communication with the representative and thanks them for their help."},"intents":{"segments":[{"text":"If you could confirm if you got the new one showing the discounted amount.","start_word":89,"end_word":102,"intents":[{"intent":"Confirm new plan","confidence_score":0.056773353}]},{"text":"That's what I'm trying to confirm because I've checked to our internal team if they offer you, like, $20 discount, Correct. and they said no.","start_word":223,"end_word":247,"intents":[{"intent":"Check internal team","confidence_score":0.0734466}]},{"text":"That's what I'm trying to confirm because I've checked to our internal team if they offer you, like, $20 discount, Correct. and they said no. Oh, do you remember who offered you that $20 discount? Mary Because Nell.","start_word":223,"end_word":260,"intents":[{"intent":"Offer discount","confidence_score":0.025193192}]},{"text":"So So it changed she... from $20 to 20% back to $20.","start_word":264,"end_word":275,"intents":[{"intent":"Change payment plan","confidence_score":0.10423315}]},{"text":"But I could see on here what I offered to you is the 15% for three months.","start_word":563,"end_word":579,"intents":[{"intent":"Clarify pricing details and confirmation","confidence_score":0.0000051788843}]}]},"sentiments":{"segments":[{"text":"Hello. Tammy Hi. Good afternoon. This is Airtel accounts. My name is Melissa. I'm speaking to Tammy speaking. Louie? Yeah. Who are you where are you calling from? Hi. My name is Melissa. I'm calling from Airtel, your Internet service provider. I'm from accounts department. Yes. Okay. So how are you today, Tammy?","start_word":0,"end_word":52,"sentiment":"neutral","sentiment_score":0.08527623116970062},{"text":"Thank you so Good much for thing. answering my phone call. And good to hear that your services is up and running.","start_word":53,"end_word":74,"sentiment":"positive","sentiment_score":0.6504696607589722},{"text":"I'm just calling you to let you know that we've already rectified your invoice. If you could confirm if you got the new one showing the discounted amount. So, just for clarification, Tommy, your, network right now to your new premises is from NBN Network, which Yes. have a a standard price for the 50 MBPS of $95. It's not $99. And Mhmm. then the discounted period provided to you was three months, October, November, December for 15% discount. So from this month, expect to receive... Until December, to receive your bill with the discounted amount, $80.75. And then by January onwards, it will be... Go back to standard price of the plan, which is $95. Can you confirm So if you've got the new invoice I haven't checked, to or be honest. I'm still at work. the... Oh, So okay. what happened to the $20 discount? Yeah. That's what I'm trying to confirm because I've checked to our internal team if they offer you, like, $20 discount, Correct. and they said no. Oh, do you remember who offered you that $20 discount? Mary Because Nell. we're Marinel. So So it changed she... from $20 to 20% back to $20. Obviously, the 20% is higher, so I'd be getting Mhmm. more of a discount. So I thought I'd meet in the middle and go back to the $20, Mhmm. but Oh, okay. I got it. Because I remember I spoke to you twice. The first time that you called in is you advised that you're relocating, and then you called us back providing the new address and Correct. decided to transfer your services Correct. with the new address. And then Because I I spoke didn't to wanna you... pay the call out fee of the the termination No connections? fee. Yeah. Yeah. That's right. And, also, if you switch to other Internet service provider, you might be paying also a connection fee, which is a doubled cost on your end.","start_word":75,"end_word":404,"sentiment":"neutral","sentiment_score":-0.008973008687749053},{"text":"But, anyway, we're happy to have you still with Airtel.","start_word":405,"end_word":414,"sentiment":"positive","sentiment_score":0.6357543468475342},{"text":"And then I could see on here that, personally, I was the one who who offered you... Because this is like the regular deal that we're providing to our customers who is transferring their services to their new location, which is the 15% discount for three months. I was the one who offer you that. I even mentioned the three months, October, November, December. So now I do acknowledge you're telling me, Mary, now I was the one who offered you $20 for three months, specifically that amount. If it was you that I spoke to, I explicitly remember you saying 20%. Oh, 15%. I do see here our... Because before I called you, I review our previous communication or previous call because I read your email. It says $20. And, also, check to our internal team if someone spoke to you and provided you the $20. But I could see on here what I offered to you is the 15% for three months. I'm so sorry for her... Maybe with a accent or something, but it's 15%. Okay. So it's definitely 15 Yes. One five. 15%. percent. Okay. All all our customers transferring to new location, we offer that kind of deal. 15% for three months. Reason why I've called you just to provide a clarification because I don't want to leave this as a grayed out on your part. Mhmm. No. That's fine. So... I'm I'm okay with 15%. Yeah. So it shows from your bill October, November, December with 15 discount from $95 standard price. It will go down to $80.75, and standard price will affect by next year, January, once the three months discounted period has been fulfilled. And when does my contract finish? Let me just check here. January. We had you January 1. Oh, exact. Next year because you are in a twenty four month contract. So by January 2027, your contract will be finished. And then from there, will it just be a month to month, or will I need to sign up for another contract? Now from then, your services will continue as usual if we did not receive any notice from you that you would like to cancel it, but it will be month to month since Okay. you No already problem. full flow that contract. Okay? And Okay. then if you need any assistance, please give us a call or send us an email, and we'll be more than happy to assist you always, Tammy. Okay.","start_word":415,"end_word":830,"sentiment":"neutral","sentiment_score":0.053401668184401035},{"text":"Thanks so much for verifying that. Thank you so much as well for your time. Please enjoy the rest of your day, and be safe always. Thank you. Bye. Thank you. 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