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This is Tina.\n\nChannel 0: Oh, hi, Minu?\n\nChannel 1: Yeah. That's what I said.\n\nChannel 0: Hi. Yeah. This is Andrew from Vigilance AI, and I was trying to follow-up with you. I don't know if you still remember, but we have spoken a few months ago. At the time, you were busy.\n\nSo I sent you an email with some information about our AI MDR platform called Vigilance. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo.\n\nChannel 1: Look here. I look after AI delivery, but not not anything around the cyber, etcetera. So I told them I'm not the right person anyway to to progress that. You've you've do you wanna send me something again and I'll forward it to the right people?\n\nChannel 0: Oh, yeah. That's actually what you told me last time. But, yeah, it's alright. 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confirm, your email, is that the same one where I'm going to send it to?","start":59.120003,"end":65.78,"sentiment":"neutral","sentiment_score":0.03507540943591218}],"sentiment":"neutral","sentiment_score":0.03294811973517591,"channel":0,"num_words":33,"start":54.4,"end":65.78},{"sentences":[{"text":"Mhmm.","start":66.0,"end":66.5,"sentiment":"neutral","sentiment_score":0.006953044794499874}],"sentiment":"neutral","sentiment_score":0.006953044794499874,"channel":1,"num_words":1,"start":66.0,"end":66.5},{"sentences":[{"text":"May I know that danish@thesmithfamily.com.eu?","start":66.4,"end":72.445,"sentiment":"neutral","sentiment_score":0.010909975692629813}],"sentiment":"neutral","sentiment_score":0.010909975692629813,"channel":0,"num_words":5,"start":66.4,"end":72.445},{"sentences":[{"text":"Yeah.","start":72.545006,"end":72.785,"sentiment":"neutral","sentiment_score":0.051990754902362823},{"text":"That's 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you.","start":80.025,"end":80.685005,"sentiment":"positive","sentiment_score":0.4343714714050293}],"sentiment":"neutral","sentiment_score":0.20367025666766697,"channel":0,"num_words":18,"start":74.665,"end":80.685005},{"sentences":[{"text":"Okay.","start":80.385,"end":80.885,"sentiment":"neutral","sentiment_score":0.2968563139438629},{"text":"Thanks.","start":80.94501,"end":81.44501,"sentiment":"positive","sentiment_score":0.5223954916000366}],"sentiment":"positive","sentiment_score":0.40962590277194977,"channel":1,"num_words":2,"start":80.385,"end":81.44501},{"sentences":[{"text":"Have a great day, Amy.","start":82.185005,"end":83.23194,"sentiment":"positive","sentiment_score":0.6209502995014191}],"sentiment":"positive","sentiment_score":0.6209502995014191,"channel":0,"num_words":5,"start":82.185005,"end":83.23194}]},"summary":{"result":"success","short":"An agent from Carrefourance AI named Andrew calls a customer named Minu to follow up on their previous conversation about their AI MDR platform, but Minu is busy and unable to discuss further. Andrew suggests sending an email with information and promises to forward it to the right people. He confirms Minu's email address and promises to send an update email."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI, and I was trying to follow-up with you. I don't know if you still remember, but we have spoken a few months ago. At the time, you were busy. So I sent you an email with some information about our AI MDR platform called Vigilance. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Look here.","start_word":14,"end_word":86,"intents":[{"intent":"Follow-up","confidence_score":0.30000284},{"intent":"Schedule demo","confidence_score":0.3613194}]},{"text":"You've you've do you wanna send me something again and I'll forward it to the right people? Oh, yeah.","start_word":114,"end_word":132,"intents":[{"intent":"Send email","confidence_score":0.22754191}]},{"text":"So just want to confirm, your email, is that the same one where I'm going to send it to? Mhmm.","start_word":145,"end_word":164,"intents":[{"intent":"Confirm email","confidence_score":0.6658573}]},{"text":"I'm going to send you an update email, and hopefully, we can talk again. Thank you.","start_word":175,"end_word":190,"intents":[{"intent":"Discuss","confidence_score":0.0054806327}]}]},"sentiments":{"segments":[{"text":"Hi. This is Tina. Oh, hi, Minu? Yeah. That's what I said. Hi. Yeah. This is Andrew from Vigilance AI, and I was trying to follow-up with you. I don't know if you still remember, but we have spoken a few months ago. At the time, you were busy. So I sent you an email with some information about our AI MDR platform called Vigilance. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Look here. I look after AI delivery, but not not anything around the cyber, etcetera. So I told them I'm not the right person anyway to to progress that. You've you've do you wanna send me something again and I'll forward it to the right people? Oh, yeah. That's actually what you told me last time. But, yeah, it's alright. So just want to confirm, your email, is that the same one where I'm going to send it to? Mhmm. May I know that danish@thesmithfamily.com.eu? Yeah. That's right. Alright. Yeah. I'm going to send you an update email, and hopefully, we can talk again.","start_word":0,"end_word":188,"sentiment":"neutral","sentiment_score":0.026933683082461357},{"text":"Thank you.","start_word":189,"end_word":190,"sentiment":"positive","sentiment_score":0.4150181710720062},{"text":"Okay.","start_word":191,"end_word":191,"sentiment":"neutral","sentiment_score":0.2968563139438629},{"text":"Thanks. Have a great day, Amy.","start_word":192,"end_word":197,"sentiment":"positive","sentiment_score":0.6319982409477234}],"average":{"sentiment":"neutral","sentiment_score":0.05261164469434725}}}}