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No. Sure. You can actually miss. The thing is a few days back, Lance provided me with a quote, and the quote is actually expired, like, on July 17. So I was just checking in if you can just expand it the quote. Yep. 17 11 672. Right. Right. Right. Correct. No. The same item, actually, customer has approved, and he wanted to proceed ahead. So I just wanted to check if the quote can be just, you know, extended. You sure? Everything is in stock, I believe. Powerbox. And what's the yeah. Ten days. Yep. K. Not sure, like, when is the customer in. Actually, he has approved and he wants now, like, as I mentioned, he wanted to proceed with the order. I need to just confirm once with the customer. Like, is it okay if the product is in back order and will be received after ten days? Yep. Yep. I've been awesome. Mhmm. I believe pricing is same. Right? Mhmm. Okay. No. Actually, I need to confirm with the customer. And would it be okay if I reply to the same email I have got? Like, it I have received it on seventh, I think, July 2. Because I have it in my stock. Jonathan and Lance Jonathan and Lance were following up on this quote. Yep. Jonathan Garland. Jonathan Garland. C c is-.week@thecredeta.com.au and Chris Murray. Alright. No worries. And the last product is out of stock and ten days is is the lead time. Correct? Alright. Got you. No worries. And what's your good name, miss? Please. Thank you, Paige. Thank you for your assistance. Alright. Yep. 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Welcome to Dicker Das, leading distributor of security access and surveillance solutions. Please hold the line and your Daseke courier. This is Paige. Hello? Hi. Are you there? I'm good. How are you? Lance is he's away sick today. Is it something that I can help you with, or did you wanna wait till he's back? Yeah. Mhmm. Yeah. Do you have your quote ID on you? Mhmm. Yep. 672. Let me have a look at it. So I have the locks, the door controller, the exit button, and the power supply. Yeah. What I can do is you're needing all the same items, no changes? Yeah. Let me have a quick look. We can just okay. I think it should be okay. I'll just check if there's any issues with the pricing, and then I can help you process an order if you wish. It smells so good. The only thing we don't have is the power supply. Yeah. We don't have we don't have. Lead time is saying ten days. When do you need it by? Mhmm. I'll see if we have an alternative for this as well. That way, if if they're not happy to wait, I can see if we have an alternative. Everything is fine. Yeah. I can honor the quote. It's just that one part that, yeah, we've run out of stock of, but I'll just try to see if we've got an alternative for you in stock. Sorry. We have it's it's a higher capacity option. I don't know what, like, what did you need, but the one that you were quoted for was a 13.8 volts, 45 watts. And then there's an alternative that's 13.8 volts for a 100 watts. Does that sound like it would work for you or it's too Let me just check. Just because if you reply to that, it might only go to Lance. So let me just check that it's in our inbox that we all can see. Otherwise, no one will respond to you until Lance is returned. Pardon me? Mhmm. Is is Jonathan in the email thread? Is he cc'd into it? Mhmm. Yeah. Yep. Yep. You can reply to that and it'll reach all of us and then someone can respond for Lance seeing if he's away. Yep. Yep. Page. No problem. I'll keep an eye out for your email. Thank you. 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on the line, and someone will attend to you shortly. Welcome to Dicker Das, leading distributor of security access and surveillance solutions. Please hold the line and your Daseke courier. This is Paige. Hello?\n\nHi. Are you there? I'm good. How are you? Lance is he's away sick today.\n\nIs it something that I can help you with, or did you wanna wait till he's back? Yeah. Mhmm. Yeah. Do you have your quote ID on you?\n\nMhmm. Yep. 672. Let me have a look at it. So I have the locks, the door controller, the exit button, and the power supply.\n\nYeah. What I can do is you're needing all the same items, no changes? Yeah. Let me have a quick look. We can just okay.\n\nI think it should be okay. I'll just check if there's any issues with the pricing, and then I can help you process an order if you wish. It smells so good. The only thing we don't have is the power supply. Yeah.\n\nWe don't have we don't have. Lead time is saying ten days. When do you need it by? Mhmm. I'll see if we have an alternative for this as well.\n\nThat way, if if they're not happy to wait, I can see if we have an alternative. Everything is fine. Yeah. I can honor the quote. It's just that one part that, yeah, we've run out of stock of, but I'll just try to see if we've got an alternative for you in stock.\n\nSorry. We have it's it's a higher capacity option. I don't know what, like, what did you need, but the one that you were quoted for was a 13.8 volts, 45 watts. And then there's an alternative that's 13.8 volts for a 100 watts. Does that sound like it would work for you or it's too Let me just check.\n\nJust because if you reply to that, it might only go to Lance. So let me just check that it's in our inbox that we all can see. Otherwise, no one will respond to you until Lance is returned. Pardon me? Mhmm.\n\nIs is Jonathan in the email thread? Is he cc'd into it? Mhmm. Yeah. Yep.\n\nYep. You can reply to that and it'll reach all of us and then someone can respond for Lance seeing if he's away. Yep. Yep. Page.\n\nNo problem. I'll keep an eye out for your email. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Stay on the line, and someone will attend to you shortly.","start":0.16,"end":3.06,"sentiment":"neutral","sentiment_score":0.060380602424794975},{"text":"Welcome to Dicker Das, leading distributor of security access and surveillance solutions.","start":9.36,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.12993823985258737},{"text":"Please hold the line and your Daseke courier.","start":14.8550005,"end":19.175,"sentiment":"neutral","sentiment_score":0.058559964410960674},{"text":"This is Paige.","start":19.175,"end":20.075,"sentiment":"neutral","sentiment_score":0.051145609468221664},{"text":"Hello?","start":23.735,"end":24.235,"sentiment":"neutral","sentiment_score":0.02488579973578453}],"sentiment":"neutral","sentiment_score":0.08200708138091224,"num_words":35,"start":0.16,"end":24.235},{"sentences":[{"text":"Hi.","start":26.89,"end":26.97,"sentiment":"neutral","sentiment_score":0.03439746052026749},{"text":"Are you 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the one that you were quoted for was a 13.8 volts, 45 watts.","start":274.505,"end":287.1,"sentiment":"neutral","sentiment_score":-0.02740346132170247},{"text":"And then there's an alternative that's 13.8 volts for a 100 watts.","start":289.24002,"end":293.1,"sentiment":"neutral","sentiment_score":0.0052540332544595},{"text":"Does that sound like it would work for you or it's too Let me just check.","start":298.015,"end":317.41,"sentiment":"neutral","sentiment_score":-0.04170819709543139}],"sentiment":"neutral","sentiment_score":-0.04228675013873726,"num_words":60,"start":250.71501,"end":317.41},{"sentences":[{"text":"Just because if you reply to that, it might only go to Lance.","start":318.895,"end":321.69498,"sentiment":"neutral","sentiment_score":-0.05885405050447354},{"text":"So let me just check that it's in our inbox that we all can see.","start":321.69498,"end":327.055,"sentiment":"neutral","sentiment_score":-0.015113075574239096},{"text":"Otherwise, no one will respond to you until Lance is returned.","start":327.055,"end":330.03497,"sentiment":"neutral","sentiment_score":-0.2654645564881238},{"text":"Pardon me?","start":336.16,"end":336.97998,"sentiment":"neutral","sentiment_score":-0.08435207605361938},{"text":"Mhmm.","start":342.56,"end":343.06,"sentiment":"neutral","sentiment_score":-0.004238147288560867}],"sentiment":"neutral","sentiment_score":-0.09725836216516438,"num_words":42,"start":318.895,"end":343.06},{"sentences":[{"text":"Is is Jonathan in the email thread?","start":345.05502,"end":349.23502,"sentiment":"neutral","sentiment_score":-0.0058898064973098895},{"text":"Is he cc'd into it?","start":350.73502,"end":352.355,"sentiment":"neutral","sentiment_score":-0.004795846063643694},{"text":"Mhmm.","start":355.45502,"end":355.95502,"sentiment":"neutral","sentiment_score":-0.002925335196778178},{"text":"Yeah.","start":361.22998,"end":361.72998,"sentiment":"neutral","sentiment_score":0.030604785308241844},{"text":"Yep.","start":361.94998,"end":362.27,"sentiment":"neutral","sentiment_score":0.0518946647644043}],"sentiment":"neutral","sentiment_score":0.0009577492717653513,"num_words":15,"start":345.05502,"end":362.27},{"sentences":[{"text":"Yep.","start":362.27,"end":362.50998,"sentiment":"neutral","sentiment_score":0.07348545640707016},{"text":"You can reply to that and it'll reach all of us and then someone can respond for Lance seeing if he's away.","start":362.50998,"end":368.37,"sentiment":"neutral","sentiment_score":0.003687440502372655},{"text":"Yep.","start":376.275,"end":376.675,"sentiment":"neutral","sentiment_score":0.056239720433950424},{"text":"Yep.","start":376.675,"end":377.175,"sentiment":"neutral","sentiment_score":0.06883173435926437},{"text":"Page.","start":381.55093,"end":382.05093,"sentiment":"neutral","sentiment_score":0.07896114140748978}],"sentiment":"neutral","sentiment_score":0.013793913217691274,"num_words":26,"start":362.27,"end":382.05093},{"sentences":[{"text":"No problem.","start":385.23093,"end":386.03094,"sentiment":"positive","sentiment_score":0.5433563888072968},{"text":"I'll keep an eye out for your email.","start":386.03094,"end":387.97095,"sentiment":"neutral","sentiment_score":0.2969759050756693},{"text":"Thank you.","start":389.39093,"end":390.19095,"sentiment":"positive","sentiment_score":0.6163104176521301},{"text":"Bye.","start":390.19095,"end":390.69095,"sentiment":"neutral","sentiment_score":-0.0965472087264061}],"sentiment":"positive","sentiment_score":0.353737972676754,"num_words":13,"start":385.23093,"end":390.69095}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Stay on the line, and someone will\n\nChannel 0: Fine.\n\nChannel 1: attend to you shortly. Welcome to Dicker Das, leading distributor of security access and surveillance solutions. Please hold the line and your Daseke courier. This is Paige. Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hi. Are you there?\n\nChannel 0: Yep. Good afternoon there. This is Ross with Tech Home. How's it going over there?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: That's great. I'm doing very well, miss. Well, I wanted to speak with Lance Liu.\n\nChannel 1: Lance is he's away sick today. Is it something\n\nChannel 0: Okay.\n\nChannel 1: that I can help you with, or did you wanna wait till he's back?\n\nChannel 0: Yeah. No. Sure. You can actually miss. The thing is\n\nChannel 1: Yeah.\n\nChannel 0: a few days back, Lance provided me with a quote,\n\nChannel 1: Mhmm.\n\nChannel 0: and the quote is actually expired, like, on July 17. So I was just checking in if you can just expand it the quote.\n\nChannel 1: Yeah. Do you have your quote ID on you?\n\nChannel 0: Yep. 17\n\nChannel 1: Mhmm.\n\nChannel 0: 11\n\nChannel 1: Yep.\n\nChannel 0: 672.\n\nChannel 1: 672. Let me have a look at it. So I have the locks, the door controller, the exit button,\n\nChannel 0: Right.\n\nChannel 1: and\n\nChannel 0: Right. Right.\n\nChannel 1: the power supply.\n\nChannel 0: Correct.\n\nChannel 1: Yeah. What I can do is you're needing all the same items, no changes?\n\nChannel 0: No. The same item, actually, customer has approved, and he wanted to proceed ahead. So I just wanted to check if the quote can be just, you know, extended.\n\nChannel 1: Yeah. Let me have a quick look. We can just okay. I think it should be okay. I'll just check if there's any issues with\n\nChannel 0: You\n\nChannel 1: the\n\nChannel 0: sure?\n\nChannel 1: pricing, and then I can help you process an order if you wish.\n\nChannel 0: Everything is in stock, I believe.\n\nChannel 1: It smells so good. The only thing we don't have is the power supply.\n\nChannel 0: Powerbox.\n\nChannel 1: Yeah. We don't have\n\nChannel 0: And what's\n\nChannel 1: we\n\nChannel 0: the\n\nChannel 1: don't\n\nChannel 0: yeah.\n\nChannel 1: have. Lead time is saying ten days. When\n\nChannel 0: Ten\n\nChannel 1: do you\n\nChannel 0: days.\n\nChannel 1: need it by?\n\nChannel 0: Yep. K. Not sure, like, when is the customer in. Actually, he has approved and he wants now, like, as I mentioned, he wanted to proceed with the order. I need to just confirm once with the customer.\n\nLike, is it okay if the product is in back order and will be received after ten days?\n\nChannel 1: Mhmm. I'll see if we have\n\nChannel 0: Yep.\n\nChannel 1: an alternative for this as well.\n\nChannel 0: Yep. I've been awesome.\n\nChannel 1: That way, if if they're not happy to wait, I can see if we have an\n\nChannel 0: Mhmm.\n\nChannel 1: alternative.\n\nChannel 0: I believe pricing is same. Right?\n\nChannel 1: Everything is fine. Yeah. I can honor the quote.\n\nChannel 0: Mhmm.\n\nChannel 1: It's just that one part that, yeah, we've run out of stock of, but I'll just try to see if we've got an alternative for you in stock. Sorry. We have it's it's a higher capacity option. I don't know what, like, what did you need, but the one that you were quoted for was a 13.8 volts, 45 watts. And then there's an alternative that's 13.8 volts for a 100 watts.\n\nChannel 0: Okay.\n\nChannel 1: Does that sound\n\nChannel 0: No.\n\nChannel 1: like it would work for you or it's too\n\nChannel 0: Actually, I need to confirm with the customer. And would it be okay if I reply to the same email I have got? Like, it I have received it on seventh, I think, July 2.\n\nChannel 1: Let me just check. Just because if you reply to that, it might only go to Lance. So let me just check that it's in our inbox that we all can see. Otherwise, no one will respond to you until Lance is returned.\n\nChannel 0: Because I have it in my stock.\n\nChannel 1: Pardon me?\n\nChannel 0: Jonathan and Lance Jonathan and Lance were following up on this quote.\n\nChannel 1: Mhmm. Is is Jonathan in the email thread?\n\nChannel 0: Yep.\n\nChannel 1: Is he cc'd\n\nChannel 0: Jonathan\n\nChannel 1: into it?\n\nChannel 0: Garland. Jonathan Garland. C c\n\nChannel 1: Mhmm.\n\nChannel 0: is-.week@thecredeta.com.au and Chris Murray.\n\nChannel 1: Yeah. Yep. Yep. You can reply to that and it'll reach all of us and then someone can respond for Lance seeing if he's away.\n\nChannel 0: Alright. No worries. And the last product is out of stock and ten days is is the lead time. Correct?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Alright. Got you. No worries. And what's your good name, miss?\n\nChannel 1: Page.\n\nChannel 0: Please. Thank you, Paige. Thank you for your assistance.\n\nChannel 1: No problem. I'll keep an eye out for your\n\nChannel 0: Alright.\n\nChannel 1: email.\n\nChannel 0: Yep. Bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Stay on the line, and someone will","start":0.16,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.05433764947312219}],"sentiment":"neutral","sentiment_score":0.05433764947312219,"channel":1,"num_words":7,"start":0.16,"end":1.8399999},{"sentences":[{"text":"Fine.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06279011070728302}],"sentiment":"neutral","sentiment_score":0.06279011070728302,"channel":0,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"attend to you shortly.","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.07095577009022236},{"text":"Welcome to Dicker Das, leading distributor of security access and surveillance solutions.","start":9.36,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.12993823985258737},{"text":"Please hold the line and your Daseke 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She asks to confirm if the quote can be extended and offers to help process an order if needed. The customer is asked to confirm with the customer and provide the lead time for the lead product."},"intents":{"segments":[{"text":"a few days back, Lance provided me with a quote, Mhmm. and the quote is actually expired, like, on July 17. So I was just checking in if you can just expand it the quote. Yeah.","start_word":111,"end_word":146,"intents":[{"intent":"Provide quote","confidence_score":0.024169773}]},{"text":"I'll just check if there's any issues with You the sure? pricing, and then I can help you process an order if you wish.","start_word":248,"end_word":271,"intents":[{"intent":"Order order","confidence_score":0.00025423037}]},{"text":"I need to just confirm once with the customer. Like, is it okay if the product is in back order and will be received after ten days? Mhmm.","start_word":347,"end_word":374,"intents":[{"intent":"Confirm order and price","confidence_score":0.00022388503}]},{"text":"like it would work for you or it's too Actually, I need to confirm with the customer.","start_word":502,"end_word":518,"intents":[{"intent":"Confirm with customer","confidence_score":0.0016421257}]}]},"sentiments":{"segments":[{"text":"Stay on the line, and someone will Fine. attend to you shortly. Welcome to Dicker Das, leading distributor of security access and surveillance solutions. Please hold the line and your Daseke courier. This is Paige. Hello? Hello? Hi. Are you there? Yep. Good afternoon there. This is Ross with Tech Home. How's it going over there?","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.11067945510149002},{"text":"I'm good.","start_word":56,"end_word":57,"sentiment":"positive","sentiment_score":0.3804456889629364},{"text":"How are you?","start_word":58,"end_word":60,"sentiment":"neutral","sentiment_score":0.2589106559753418},{"text":"That's great. I'm doing very well, miss.","start_word":61,"end_word":67,"sentiment":"positive","sentiment_score":0.6431968212127686},{"text":"Well, I wanted to speak with Lance Liu. Lance is he's away sick today. Is it something Okay. that I can help you with, or did you wanna wait till he's back? Yeah. No. Sure. You can actually miss. The thing is Yeah. a few days back, Lance provided me with a quote, Mhmm. and the quote is actually expired, like, on July 17. So I was just checking in if you can just expand it the quote. Yeah. Do you have your quote ID on you? Yep. 17 Mhmm. 11 Yep. 672. 672. Let me have a look at it. So I have the locks, the door controller, the exit button, Right. and Right. Right. the power supply. Correct. Yeah. What I can do is you're needing all the same items, no changes? No. The same item, actually, customer has approved, and he wanted to proceed ahead. So I just wanted to check if the quote can be just, you know, extended. Yeah. Let me have a quick look. We can just okay.","start_word":68,"end_word":241,"sentiment":"neutral","sentiment_score":-0.01918182149529457},{"text":"I think it should be okay.","start_word":242,"end_word":247,"sentiment":"positive","sentiment_score":0.5061109662055969},{"text":"I'll just check if there's any issues with You the sure? pricing, and then I can help you process an order if you wish.","start_word":248,"end_word":271,"sentiment":"neutral","sentiment_score":0.09927241504192352},{"text":"Everything is in stock, I believe. It smells so good.","start_word":272,"end_word":281,"sentiment":"positive","sentiment_score":0.6311130523681641},{"text":"The only thing we don't have is the power supply. Powerbox. Yeah. We don't have And what's we the don't yeah. have. Lead time is saying ten days. When Ten do you days. need it by? Yep. K. Not sure, like, when is the customer in. Actually, he has approved and he wants now, like, as I mentioned, he wanted to proceed with the order. I need to just confirm once with the customer. Like, is it okay if the product is in back order and will be received after ten days? Mhmm. I'll see if we have Yep. an alternative for this as well. Yep.","start_word":282,"end_word":387,"sentiment":"neutral","sentiment_score":-0.02570098452270031},{"text":"I've been awesome.","start_word":388,"end_word":390,"sentiment":"positive","sentiment_score":0.5039347410202026},{"text":"That way, if if they're not happy to wait, I can see if we have an Mhmm. alternative. I believe pricing is same. Right? Everything is fine. Yeah. I can honor the quote. Mhmm. It's just that one part that, yeah, we've run out of stock of, but I'll just try to see if we've got an alternative for you in stock. Sorry. We have it's it's a higher capacity option. I don't know what, like, what did you need, but the one that you were quoted for was a 13.8 volts, 45 watts. And then there's an alternative that's 13.8 volts for a 100 watts. Okay. Does that sound No. like it would work for you or it's too Actually, I need to confirm with the customer. And would it be okay if I reply to the same email I have got? Like, it I have received it on seventh, I think, July 2. Let me just check. Just because if you reply to that, it might only go to Lance. So let me just check that it's in our inbox that we all can see. Otherwise, no one will respond to you until Lance is returned. Because I have it in my stock. Pardon me? Jonathan and Lance Jonathan and Lance were following up on this quote. Mhmm. Is is Jonathan in the email thread? Yep. Is he cc'd Jonathan into it? Garland. Jonathan Garland. C c Mhmm. is-.week@thecredeta.com.au and Chris Murray. Yeah. Yep. Yep. You can reply to that and it'll reach all of us and then someone can respond for Lance seeing if he's away. Alright. No worries. And the last product is out of stock and ten days is is the lead time. Correct? Yep. Yep. Alright. Got you. No worries. And what's your good name, miss? Page. Please.","start_word":391,"end_word":694,"sentiment":"neutral","sentiment_score":-0.004125097172187739},{"text":"Thank you, Paige. Thank you for your assistance. No problem.","start_word":695,"end_word":704,"sentiment":"positive","sentiment_score":0.7312650680541992},{"text":"I'll keep an eye out for your Alright. email. Yep. Bye.","start_word":705,"end_word":715,"sentiment":"neutral","sentiment_score":0.2474493533372879},{"text":"Thank you. Bye.","start_word":716,"end_word":718,"sentiment":"positive","sentiment_score":0.4876543879508972}],"average":{"sentiment":"neutral","sentiment_score":0.044596049086223055}}}}