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Good morning or good afternoon. Hello? Yeah. I'm about to call you.\n\nI called you, actually, and then I hang up the phone. I just wanted to make sure that I'm calling the right person. By the way, I'm Abby from in Springfield, Brisbane. Daniel asked me to reach out to you, sir, which is also from in Springfield, Brisbane. Wanted to make sure I'm talking to Matt Brandon in Gallery Group.\n\nOkay. Very good. He wants me to reach out to you to confirm because we've spoken with you in the past. I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct?\n\nWhat yeah. Which is this year this middle of this year, which is June this month. Is that correct? Or are you the one handling that as well? The IT support, something like that.\n\nAre you the one? IT? Okay. So so far so good. No IT review is required.\n\nAlright. No problem. I'll let him know, and I thank you so much for your time. 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I just missed a just missed call from this number. Yep. Yes. That's right. An IT review. No. I wouldn't be doing that. No. Yeah. Possibly. We have our own we have our own IT company that will pass for us. Yeah. Yeah. I think so. No worries. 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I just missed a just missed call from this number. Yep. Yes. That's right.\n\nAn IT review. No. I wouldn't be doing that. No. Yeah.\n\nPossibly. We have our own we have our own IT company that will pass for us. Yeah. Yeah. I think so.\n\nNo worries. Thanks.","paragraphs":[{"sentences":[{"text":"Uh-huh.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.01149370428174734},{"text":"I just missed a just missed call from this number.","start":5.04,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.07192167863249779},{"text":"Yep.","start":16.015,"end":16.515,"sentiment":"neutral","sentiment_score":0.025741785764694217},{"text":"Yes.","start":30.21,"end":30.45,"sentiment":"neutral","sentiment_score":0.06670410931110382},{"text":"That's right.","start":30.45,"end":31.27,"sentiment":"neutral","sentiment_score":0.1162240132689476}],"sentiment":"neutral","sentiment_score":-0.02552194402863582,"num_words":15,"start":4.7999997,"end":31.27},{"sentences":[{"text":"An IT review.","start":47.285,"end":48.505,"sentiment":"neutral","sentiment_score":-0.0062314920748273534},{"text":"No.","start":58.59,"end":58.83,"sentiment":"negative","sentiment_score":-0.377737820148468},{"text":"I wouldn't be doing that.","start":58.83,"end":59.95,"sentiment":"negative","sentiment_score":-0.38890312910079955},{"text":"No.","start":59.95,"end":60.45,"sentiment":"neutral","sentiment_score":-0.2418266236782074},{"text":"Yeah.","start":63.995003,"end":64.495,"sentiment":"neutral","sentiment_score":-0.029091205447912216}],"sentiment":"neutral","sentiment_score":-0.2374423428184607,"num_words":11,"start":47.285,"end":64.495},{"sentences":[{"text":"Possibly.","start":64.955,"end":65.355,"sentiment":"neutral","sentiment_score":-0.04568074271082878},{"text":"We have our own we have our own IT company that will pass for us.","start":65.355,"end":72.075,"sentiment":"neutral","sentiment_score":-0.03706244950493177},{"text":"Yeah.","start":72.075,"end":72.575,"sentiment":"neutral","sentiment_score":0.05245412886142731},{"text":"Yeah.","start":75.755005,"end":76.13694,"sentiment":"neutral","sentiment_score":0.013460252434015274},{"text":"I think so.","start":77.49694,"end":78.13694,"sentiment":"neutral","sentiment_score":0.09291599690914154}],"sentiment":"neutral","sentiment_score":-0.012235957774378005,"num_words":21,"start":64.955,"end":78.13694},{"sentences":[{"text":"No worries.","start":78.13694,"end":82.37694,"sentiment":"neutral","sentiment_score":0.12721610069274902},{"text":"Thanks.","start":82.37694,"end":82.87694,"sentiment":"neutral","sentiment_score":0.1431090235710144}],"sentiment":"neutral","sentiment_score":0.1325137416521708,"num_words":3,"start":78.13694,"end":82.87694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, sir. Good morning or good afternoon. Hello?\n\nChannel 1: Uh-huh. I just missed a just missed call from this number.\n\nChannel 0: Yeah. I'm about to call you. I called you, actually, and then I hang up the phone. I just wanted to make sure that I'm calling the right person. By the way, I'm Abby from\n\nChannel 1: Yep.\n\nChannel 0: in Springfield, Brisbane. Daniel asked me to reach out to you, sir, which is also from in Springfield, Brisbane. Wanted to make sure I'm talking to Matt Brandon in Gallery Group.\n\nChannel 1: Yes. That's right.\n\nChannel 0: Okay. Very good. He wants me to reach out to you to confirm because we've spoken with you in the past. I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: An IT review.\n\nChannel 0: What yeah. Which is this year this middle of this year, which is June this month. Is that correct? Or are you the one handling that as well?\n\nChannel 1: No. I wouldn't be doing that. No.\n\nChannel 0: The IT support, something like that. Are you the one?\n\nChannel 1: Yeah. Possibly. We have our own we have our own IT company\n\nChannel 0: IT?\n\nChannel 1: that will pass for us. Yeah.\n\nChannel 0: Okay. So so far so good. No IT review\n\nChannel 1: Yeah.\n\nChannel 0: is required. Alright.\n\nChannel 1: I think\n\nChannel 0: No problem.\n\nChannel 1: so. No\n\nChannel 0: I'll let him know, and I thank you so much for your time. Take care, sir.\n\nChannel 1: worries. Thanks.","paragraphs":[{"sentences":[{"text":"Hello, sir.","start":0.56,"end":1.54,"sentiment":"neutral","sentiment_score":0.14690141379833221},{"text":"Good morning or good afternoon.","start":1.5999999,"end":3.46,"sentiment":"positive","sentiment_score":0.382997065782547},{"text":"Hello?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.10287660360336304}],"sentiment":"neutral","sentiment_score":0.2889580950140953,"channel":0,"num_words":8,"start":0.56,"end":5.14},{"sentences":[{"text":"Uh-huh.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.01149370428174734},{"text":"I just missed a just missed call from this 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says you're coming up for an IT review towards the middle of this year.","start":38.48,"end":44.98,"sentiment":"neutral","sentiment_score":0.015402917144820094},{"text":"Is that correct?","start":45.760002,"end":46.545,"sentiment":"neutral","sentiment_score":0.017716847981015842}],"sentiment":"neutral","sentiment_score":0.08705749280158091,"channel":0,"num_words":44,"start":31.84,"end":46.545},{"sentences":[{"text":"An IT review.","start":47.285,"end":48.505,"sentiment":"neutral","sentiment_score":-0.0062314920748273534}],"sentiment":"neutral","sentiment_score":-0.0062314920748273534,"channel":1,"num_words":3,"start":47.285,"end":48.505},{"sentences":[{"text":"What yeah.","start":48.144997,"end":49.745,"sentiment":"neutral","sentiment_score":0.006110577844083309},{"text":"Which is this year this middle of this year, which is June this month.","start":49.745,"end":54.164997,"sentiment":"neutral","sentiment_score":0.0077970983859683785},{"text":"Is that correct?","start":54.545,"end":55.445,"sentiment":"neutral","sentiment_score":0.010913841426372528},{"text":"Or are you the one handling that as well?","start":55.504997,"end":58.085,"sentiment":"neutral","sentiment_score":-0.016454970981511805}],"sentiment":"neutral","sentiment_score":0.00021526137632983073,"channel":0,"num_words":28,"start":48.144997,"end":58.085},{"sentences":[{"text":"No.","start":58.59,"end":58.83,"sentiment":"negative","sentiment_score":-0.377737820148468},{"text":"I wouldn't be doing that.","start":58.83,"end":59.95,"sentiment":"negative","sentiment_score":-0.38890312910079955},{"text":"No.","start":59.95,"end":60.45,"sentiment":"neutral","sentiment_score":-0.2418266236782074}],"sentiment":"negative","sentiment_score":-0.3662971556186676,"channel":1,"num_words":7,"start":58.59,"end":60.45},{"sentences":[{"text":"The IT support, something like that.","start":61.04,"end":63.2,"sentiment":"neutral","sentiment_score":-0.2075783982872963},{"text":"Are you the one?","start":63.2,"end":64.18,"sentiment":"neutral","sentiment_score":-0.10348450578749178}],"sentiment":"neutral","sentiment_score":-0.1659408412873745,"channel":0,"num_words":10,"start":61.04,"end":64.18},{"sentences":[{"text":"Yeah.","start":63.995003,"end":64.495,"sentiment":"neutral","sentiment_score":-0.029091205447912216},{"text":"Possibly.","start":64.955,"end":65.355,"sentiment":"neutral","sentiment_score":-0.04568074271082878},{"text":"We have our own we have our own IT company","start":65.355,"end":70.875,"sentiment":"neutral","sentiment_score":-0.040362883172929284}],"sentiment":"neutral","sentiment_score":-0.03986673165733615,"channel":1,"num_words":12,"start":63.995003,"end":70.875},{"sentences":[{"text":"IT?","start":70.56,"end":71.06,"sentiment":"neutral","sentiment_score":-0.04770664870738983}],"sentiment":"neutral","sentiment_score":-0.04770664870738983,"channel":0,"num_words":1,"start":70.56,"end":71.06},{"sentences":[{"text":"that will pass for us.","start":70.875,"end":72.075,"sentiment":"neutral","sentiment_score":-0.03046158216893673},{"text":"Yeah.","start":72.075,"end":72.575,"sentiment":"neutral","sentiment_score":0.05245412886142731}],"sentiment":"neutral","sentiment_score":-0.01664229699720939,"channel":1,"num_words":6,"start":70.875,"end":72.575},{"sentences":[{"text":"Okay.","start":73.274994,"end":73.595,"sentiment":"neutral","sentiment_score":0.09119680523872375},{"text":"So so far so good.","start":73.595,"end":74.954994,"sentiment":"neutral","sentiment_score":0.192911696434021},{"text":"No IT review","start":74.954994,"end":75.994995,"sentiment":"neutral","sentiment_score":0.0037301679452260337}],"sentiment":"neutral","sentiment_score":0.11854953236050075,"channel":0,"num_words":9,"start":73.274994,"end":75.994995},{"sentences":[{"text":"Yeah.","start":75.755005,"end":76.13694,"sentiment":"neutral","sentiment_score":0.013460252434015274}],"sentiment":"neutral","sentiment_score":0.013460252434015274,"channel":1,"num_words":1,"start":75.755005,"end":76.13694},{"sentences":[{"text":"is required.","start":75.994995,"end":76.735,"sentiment":"neutral","sentiment_score":-0.007331409491598606},{"text":"Alright.","start":77.034996,"end":77.534996,"sentiment":"neutral","sentiment_score":0.0713396817445755}],"sentiment":"neutral","sentiment_score":0.018892287587126095,"channel":0,"num_words":3,"start":75.994995,"end":77.534996},{"sentences":[{"text":"I think","start":77.49694,"end":77.97694,"sentiment":"neutral","sentiment_score":0.05995965749025345}],"sentiment":"neutral","sentiment_score":0.05995965749025345,"channel":1,"num_words":2,"start":77.49694,"end":77.97694},{"sentences":[{"text":"No problem.","start":77.674995,"end":78.314995,"sentiment":"neutral","sentiment_score":0.1535678431391716}],"sentiment":"neutral","sentiment_score":0.1535678431391716,"channel":0,"num_words":2,"start":77.674995,"end":78.314995},{"sentences":[{"text":"so.","start":77.97694,"end":78.13694,"sentiment":"neutral","sentiment_score":0.15882867574691772},{"text":"No","start":78.13694,"end":78.63694,"sentiment":"neutral","sentiment_score":0.15457603335380554}],"sentiment":"neutral","sentiment_score":0.15670235455036163,"channel":1,"num_words":2,"start":77.97694,"end":78.63694},{"sentences":[{"text":"I'll let him know, and I thank you so much for your time.","start":78.314995,"end":81.115,"sentiment":"positive","sentiment_score":0.4309431314468384},{"text":"Take care, sir.","start":81.115,"end":82.095,"sentiment":"neutral","sentiment_score":0.25097233553727466}],"sentiment":"positive","sentiment_score":0.3971986072137952,"channel":0,"num_words":16,"start":78.314995,"end":82.095},{"sentences":[{"text":"worries.","start":81.97694,"end":82.37694,"sentiment":"neutral","sentiment_score":0.0998561680316925},{"text":"Thanks.","start":82.37694,"end":82.87694,"sentiment":"neutral","sentiment_score":0.1431090235710144}],"sentiment":"neutral","sentiment_score":0.12148259580135345,"channel":1,"num_words":2,"start":81.97694,"end":82.87694}]},"summary":{"result":"success","short":"A representative from Yep. in Springfield, Brisbane calls a customer to confirm their IT review appointment for June. The customer confirms that they have a note that the representative is coming up for an IT review and the representative assures the customer that they have their own IT company. The call ends with the representative thanking the customer for their time."},"intents":{"segments":[{"text":"I'm about to call you. I called you, actually, and then I hang up the phone. I just wanted to make sure that I'm calling the right person. By the way, I'm Abby from Yep. in Springfield, Brisbane. Daniel asked me to reach out to you, sir, which is also from in Springfield, Brisbane. Wanted to make sure I'm talking to Matt Brandon in Gallery Group. Yes.","start_word":20,"end_word":86,"intents":[{"intent":"Confirm identity","confidence_score":0.584014},{"intent":"Confirm identity","confidence_score":0.24120314}]},{"text":"By the way, I'm Abby from Yep. in Springfield, Brisbane. Daniel asked me to reach out to you, sir, which is also from in Springfield, Brisbane. Wanted to make sure I'm talking to Matt Brandon in Gallery Group. Yes.","start_word":48,"end_word":86,"intents":[{"intent":"Confirm address","confidence_score":0.077306665}]},{"text":"I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct? An IT review.","start_word":110,"end_word":135,"intents":[{"intent":"Schedule it review","confidence_score":0.011305758}]},{"text":"We have our own we have our own IT company IT? that will pass for us. Yeah.","start_word":183,"end_word":199,"intents":[{"intent":"Pass it company","confidence_score":0.004221803}]}]},"sentiments":{"segments":[{"text":"Hello, sir.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1495690643787384},{"text":"Good morning or good afternoon.","start_word":2,"end_word":6,"sentiment":"positive","sentiment_score":0.3813043534755707},{"text":"Hello? Uh-huh. I just missed a just missed call from this number. Yeah. I'm about to call you. I called you, actually, and then I hang up the phone. I just wanted to make sure that I'm calling the right person. By the way, I'm Abby from Yep. in Springfield, Brisbane. Daniel asked me to reach out to you, sir, which is also from in Springfield, Brisbane. Wanted to make sure I'm talking to Matt Brandon in Gallery Group. Yes. That's right. Okay.","start_word":7,"end_word":89,"sentiment":"neutral","sentiment_score":0.016106700524687767},{"text":"Very good.","start_word":90,"end_word":91,"sentiment":"positive","sentiment_score":0.45538386702537537},{"text":"He wants me to reach out to you to confirm because we've spoken with you in the past. I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct? An IT review. What yeah. Which is this year this middle of this year, which is June this month. Is that correct? Or are you the one handling that as well?","start_word":92,"end_word":163,"sentiment":"neutral","sentiment_score":0.03597836196422577},{"text":"No. I wouldn't be doing that.","start_word":164,"end_word":169,"sentiment":"negative","sentiment_score":-0.3736117780208587},{"text":"No. The IT support, something like that. Are you the one? Yeah. Possibly. We have our own we have our own IT company IT? that will pass for us. Yeah. Okay. So so far so good. No IT review Yeah. is required. Alright. I think No problem. so.","start_word":170,"end_word":217,"sentiment":"neutral","sentiment_score":-0.01313010323792696},{"text":"No I'll let him know, and I thank you so much for your time.","start_word":218,"end_word":231,"sentiment":"positive","sentiment_score":0.3815247118473053},{"text":"Take care, sir. worries. Thanks.","start_word":232,"end_word":236,"sentiment":"neutral","sentiment_score":0.20672182738780975}],"average":{"sentiment":"neutral","sentiment_score":0.04219149673601052}}}}