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It's got here that your son will be setting up the Internet when he he gets home. Okay. Hang on a sec. Are you do you guys have the WhatsApp app? What's WhatsApp? I okay. Fair enough. Alright. So in that case, I will send you a text to (843) 835-0290. And if you could you're using your own router. I just need to know what router you're using and how you've set it up. Sorry? Yeah. But what model is it? Yep. Hang on a sec. 290. Your number, 0438358290? No. 430350290. Says user busy. Okay. Hang on a sec. Let's see if I I just sent a text. Hello? Did you get it? 0430350290. Okay. Alright. So if you just send me a photo of how you've got the Internet connected from the little black box to your Wi Fi. And on on the back of the Wi Fi, there's a sticker there that gives me the information of the type of Wi Fi you're using or router. If you can just send me that photo, that'll that'll help a lot. Now if you turn it upside down, there's a sticker there. You can send me a photo of that, and you should have a cable connected from the little black box, is it, from Lulu Networks to your router? Okay. So if you send me a photo of that little black box and where the where the cable's connected into the little black box and the other end of the cable to your router. Is it in in your router? Is it in the WA import? So the WAN port's connected to the little black box. Right? And were you able to put in the credentials that we sent you in the triple POE settings? No. Triple P o e. Yeah. Well, if you can't access it and put that in there, you're not gonna get Internet. Okay. Do you guys have a laptop? Okay. Alright. So send me those photos. And with with when you log in to the router interface, alright, you need to be connected to the Wi Fi of that router. Were you connect are you connected to the Wi Fi? And what it didn't let allow you to log in or something? Yeah. Yeah. Forget about there's no Internet connection. We need to connect to the Wi Fi so we can log in to the router, manipulate it, go to the triple POE settings of that router, and then put in the username and password that we sent you. Sorry? No. Well, depending on the that's why I'm waiting for that sticker to come on so I can help you out with that until I get a photo of that sticker. Okay? Do that will I just send you hello to that number? What are you what are you trying to do? But I've I've sent you the hello. You just open up the camera onto that and just send the photo, and that's it. Sorry? So how are you connected to the Wi Fi? With a laptop or your phone? With your Wi Fi, are you oh, okay. Hang on. So you're connected to the router via Wi Fi on a phone device or a laptop? Okay. Can you if you use a laptop, it's much better. But that little black box on on the wall, I can just see the power light. I can't see any other light. Well, then there's an issue with that box. See that little black power supply that goes onto it? Yeah. Can you pull that out for about thirty seconds and put it back in and see if those other two if the other light there should be at least well, now that you've connected the Ethernet cable there as well to your router, there should be three three lights on. Yeah. Dual band Wi Fi six model router. So that's good. Okay. Ppl.wifi.net. Okay. Now you've used this router elsewhere? So is this a brand new router, is it? Okay. Cool. Yeah. Go away with a little waffles just to double check and make sure they all have on the whole. If those are if the other light doesn't come on, then it's up and running. We need to find out what's wrong with it and send out a tick oh, well, the need Lineman will need to send out a technician. What's the actual address you have there? Unit. Yep. How was it? How was it today? Is are you guys with Gustavo? Oh, hang on. No. No. 401250 High Street, Thomas Town. Is somebody is there somebody else living in that same unit? Same one. And that's 401250 High Street, Thomastown. Oh, here's 403240 High Street. Okay. So this is these are those white buildings, the one next to each other. Right? Yeah. Because I was out there about a couple of hours ago. No. They had the three lights on, but you've only got the one light on and that so you still got the same thing. Right? No. But then then that's not good. Alright. Yeah. Yeah. And that's alright. I got that. Okay. I got a feeling that this building is gonna have issues. This happens when the when the builders don't put in the product properly. So you still just got the one light. Right? Okay. Let me just have a look at something here. Do you see that little white box? Yeah. Are you able to follow that? Okay. So where is the blah blah blah blah. Alright. The one that's plugged into the little black box that's got the little white cable with a green head on it, Are you able to pull that out and then put it back in? Yeah. Okay. Is it any of the other lights coming on? Alright. Yeah. That's definitely yep. Now it should be two other lights on the middle light. The power light in the middle light should be solid, and the third light, that looks like a little TV icon that should be flashing. Looks like we it looks like the the builders have done a lousy job installing these. Okay. That that white optic cable, where else is it plugged apart from the the little yeah. Yeah. Just double checking that all those are plugged in properly. Because you I mean yeah. And no light comes on. Alright. Look. We're gonna have to log a fault here, and we're gonna have to get Linda, and probably they might have to send out a technician to fix that up. But in the meantime, we also need to provision your router. So with that router there, you'll need to hook up to the Wi Fi first. You got t p link 989890 under Underscore5 g. So you'll need to connect to that. The PIN the PIN is 63813326. So everything is there. So you log in to that, then you open up your Google Chrome. It's gonna be your Google Chrome. And then you're gonna go on the URL section, the URL, not the search button, not the search engine. You gotta write down tplinkwifi.net. So if it's a brand new router, it'll ask you to create a password. Okay. So once you've created the password, then you gotta log back into the router. And once you've logged back into the router, you're gonna go to different stages to get to the triple POE settings. And then when you get to the triple POE settings, you put in the username and password that we sent to you via text. And once you put that in, you finish up the cycle. And that way, we've got the router done, and we just gotta wait for Linux to fix up everything else. So if it's something that they could fix up from their back end, then the the Internet will just come on. If they can't, they might have to send out a technician to probably change the box over or something like that. Yeah. Because, I mean, without those other two lights, it's just not gonna work. So leave that with me, and I'll get I'll get the team to log a file. And and, yeah, we'll try and get that resolved for you as soon as possible. Alright. Sorry about that, mate. Okay. Take care then. 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hello. Good afternoon, Intel. Okay. One second. Can I have the account holder's first name, please?\n\nAnd Amanda surname? Okay. You're Amanda Cooper with Linham Networks. It's got here that your son will be setting up the Internet when he he gets home. Okay.\n\nHang on a sec. Are you do you guys have the WhatsApp app? What's WhatsApp? I okay. Fair enough.\n\nAlright. So in that case, I will send you a text to (843) 835-0290. And if you could you're using your own router. I just need to know what router you're using and how you've set it up. Sorry?\n\nYeah. But what model is it? Yep. Hang on a sec. 290.\n\nYour number, 0438358290? No. 430350290. Says user busy. Okay.\n\nHang on a sec. Let's see if I I just sent a text. Hello? Did you get it? 0430350290.\n\nOkay. Alright. So if you just send me a photo of how you've got the Internet connected from the little black box to your Wi Fi. And on on the back of the Wi Fi, there's a sticker there that gives me the information of the type of Wi Fi you're using or router. If you can just send me that photo, that'll that'll help a lot.\n\nNow if you turn it upside down, there's a sticker there. You can send me a photo of that, and you should have a cable connected from the little black box, is it, from Lulu Networks to your router? Okay. So if you send me a photo of that little black box and where the where the cable's connected into the little black box and the other end of the cable to your router. Is it in in your router?\n\nIs it in the WA import? So the WAN port's connected to the little black box. Right? And were you able to put in the credentials that we sent you in the triple POE settings? No.\n\nTriple P o e. Yeah. Well, if you can't access it and put that in there, you're not gonna get Internet. Okay. Do you guys have a laptop?\n\nOkay. Alright. So send me those photos. And with with when you log in to the router interface, alright, you need to be connected to the Wi Fi of that router. Were you connect are you connected to the Wi Fi?\n\nAnd what it didn't let allow you to log in or something? Yeah. Yeah. Forget about there's no Internet connection. We need to connect to the Wi Fi so we can log in to the router, manipulate it, go to the triple POE settings of that router, and then put in the username and password that we sent you.\n\nSorry? No. Well, depending on the that's why I'm waiting for that sticker to come on so I can help you out with that until I get a photo of that sticker. Okay? Do that will I just send you hello to that number?\n\nWhat are you what are you trying to do? But I've I've sent you the hello. You just open up the camera onto that and just send the photo, and that's it. Sorry? So how are you connected to the Wi Fi?\n\nWith a laptop or your phone? With your Wi Fi, are you oh, okay. Hang on. So you're connected to the router via Wi Fi on a phone device or a laptop? Okay.\n\nCan you if you use a laptop, it's much better. But that little black box on on the wall, I can just see the power light. I can't see any other light. Well, then there's an issue with that box. See that little black power supply that goes onto it?\n\nYeah. Can you pull that out for about thirty seconds and put it back in and see if those other two if the other light there should be at least well, now that you've connected the Ethernet cable there as well to your router, there should be three three lights on. Yeah. Dual band Wi Fi six model router. So that's good.\n\nOkay. Ppl.wifi.net. Okay. Now you've used this router elsewhere? So is this a brand new router, is it?\n\nOkay. Cool. Yeah. Go away with a little waffles just to double check and make sure they all have on the whole. If those are if the other light doesn't come on, then it's up and running.\n\nWe need to find out what's wrong with it and send out a tick oh, well, the need Lineman will need to send out a technician. What's the actual address you have there? Unit. Yep. How was it?\n\nHow was it today? Is are you guys with Gustavo? Oh, hang on. No. No.\n\n401250 High Street, Thomas Town. Is somebody is there somebody else living in that same unit? Same one. And that's 401250 High Street, Thomastown. Oh, here's 403240 High Street.\n\nOkay. So this is these are those white buildings, the one next to each other. Right? Yeah. Because I was out there about a couple of hours ago.\n\nNo. They had the three lights on, but you've only got the one light on and that so you still got the same thing. Right? No. But then then that's not good.\n\nAlright. Yeah. Yeah. And that's alright. I got that.\n\nOkay. I got a feeling that this building is gonna have issues. This happens when the when the builders don't put in the product properly. So you still just got the one light. Right?\n\nOkay. Let me just have a look at something here. Do you see that little white box? Yeah. Are you able to follow that?\n\nOkay. So where is the blah blah blah blah. Alright. The one that's plugged into the little black box that's got the little white cable with a green head on it, Are you able to pull that out and then put it back in? Yeah.\n\nOkay. Is it any of the other lights coming on? Alright. Yeah. That's definitely yep.\n\nNow it should be two other lights on the middle light. The power light in the middle light should be solid, and the third light, that looks like a little TV icon that should be flashing. Looks like we it looks like the the builders have done a lousy job installing these. Okay. That that white optic cable, where else is it plugged apart from the the little yeah.\n\nYeah. Just double checking that all those are plugged in properly. Because you I mean yeah. And no light comes on. Alright.\n\nLook. We're gonna have to log a fault here, and we're gonna have to get Linda, and probably they might have to send out a technician to fix that up. But in the meantime, we also need to provision your router. So with that router there, you'll need to hook up to the Wi Fi first. You got t p link 989890 under Underscore5 g.\n\nSo you'll need to connect to that. The PIN the PIN is 63813326. So everything is there. So you log in to that, then you open up your Google Chrome. It's gonna be your Google Chrome.\n\nAnd then you're gonna go on the URL section, the URL, not the search button, not the search engine. You gotta write down tplinkwifi.net. So if it's a brand new router, it'll ask you to create a password. Okay. So once you've created the password, then you gotta log back into the router.\n\nAnd once you've logged back into the router, you're gonna go to different stages to get to the triple POE settings. And then when you get to the triple POE settings, you put in the username and password that we sent to you via text. And once you put that in, you finish up the cycle. And that way, we've got the router done, and we just gotta wait for Linux to fix up everything else. So if it's something that they could fix up from their back end, then the the Internet will just come on.\n\nIf they can't, they might have to send out a technician to probably change the box over or something like that. Yeah. Because, I mean, without those other two lights, it's just not gonna work. So leave that with me, and I'll get I'll get the team to log a file. And and, yeah, we'll try and get that resolved for you as soon as possible.\n\nAlright. Sorry about that, mate. Okay. Take care then. Bye.","paragraphs":[{"sentences":[{"text":"Good hello.","start":0.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.2079978734254837},{"text":"Good afternoon, Intel.","start":2.72,"end":3.86,"sentiment":"neutral","sentiment_score":0.16564693550268808},{"text":"Okay.","start":10.88,"end":11.36,"sentiment":"neutral","sentiment_score":-0.04022878408432007},{"text":"One second.","start":11.36,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.02518867328763008},{"text":"Can I have the account holder's first name, please?","start":15.554999,"end":17.974998,"sentiment":"neutral","sentiment_score":0.005302722358869182}],"sentiment":"neutral","sentiment_score":0.05117970140760436,"num_words":17,"start":0.0,"end":17.974998},{"sentences":[{"text":"And Amanda surname?","start":26.914999,"end":28.855,"sentiment":"neutral","sentiment_score":0.001594321724648277},{"text":"Okay.","start":31.52,"end":31.92,"sentiment":"neutral","sentiment_score":0.024381572380661964},{"text":"You're Amanda Cooper with Linham Networks.","start":31.92,"end":35.06,"sentiment":"neutral","sentiment_score":0.03423444523165623},{"text":"It's got here that your son will be setting up the Internet when he he gets home.","start":36.56,"end":41.06,"sentiment":"neutral","sentiment_score":0.07731693851597168},{"text":"Okay.","start":50.795,"end":51.114998,"sentiment":"neutral","sentiment_score":-0.01485829334706068}],"sentiment":"neutral","sentiment_score":0.054789316798892936,"num_words":28,"start":26.914999,"end":51.114998},{"sentences":[{"text":"Hang on a sec.","start":51.114998,"end":52.175,"sentiment":"neutral","sentiment_score":-0.020997799932956696},{"text":"Are you do you guys have the WhatsApp app?","start":52.235,"end":55.135,"sentiment":"neutral","sentiment_score":-0.015667773886687227},{"text":"What's WhatsApp?","start":56.875,"end":59.910004,"sentiment":"neutral","sentiment_score":-0.05649753473699093},{"text":"I okay.","start":60.13,"end":66.37,"sentiment":"neutral","sentiment_score":-0.00567846652120352},{"text":"Fair enough.","start":66.37,"end":67.19,"sentiment":"neutral","sentiment_score":0.033051544800400734}],"sentiment":"neutral","sentiment_score":-0.014907898822505223,"num_words":19,"start":51.114998,"end":67.19},{"sentences":[{"text":"Alright.","start":67.81,"end":68.21,"sentiment":"neutral","sentiment_score":0.0612344853579998},{"text":"So in that case, I will send you a text to (843) 835-0290.","start":68.21,"end":78.525,"sentiment":"neutral","sentiment_score":0.06522795070822422},{"text":"And if you could you're using your own router.","start":79.145,"end":81.725,"sentiment":"neutral","sentiment_score":0.023077320721414354},{"text":"I just need to know what router you're using and how you've set it up.","start":82.985,"end":87.99,"sentiment":"neutral","sentiment_score":0.00261652876312534},{"text":"Sorry?","start":88.549995,"end":89.049995,"sentiment":"neutral","sentiment_score":-0.021381760016083717}],"sentiment":"neutral","sentiment_score":0.029096407756113853,"num_words":39,"start":67.81,"end":89.049995},{"sentences":[{"text":"Yeah.","start":93.27,"end":93.509995,"sentiment":"neutral","sentiment_score":0.0019899271428585052},{"text":"But what model is it?","start":93.509995,"end":94.89,"sentiment":"neutral","sentiment_score":-0.006645039841532707},{"text":"Yep.","start":101.225006,"end":101.465004,"sentiment":"neutral","sentiment_score":0.006667529698461294},{"text":"Hang on a 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busy.","start":126.56,"end":127.78,"sentiment":"neutral","sentiment_score":-0.2115875631570816},{"text":"Okay.","start":136.005,"end":136.485,"sentiment":"neutral","sentiment_score":-0.034262485802173615}],"sentiment":"neutral","sentiment_score":-0.09219524935663988,"num_words":9,"start":110.58501,"end":136.485},{"sentences":[{"text":"Hang on a sec.","start":136.485,"end":137.205,"sentiment":"neutral","sentiment_score":-0.03704922925680876},{"text":"Let's see if I I just sent a text.","start":137.205,"end":151.65,"sentiment":"neutral","sentiment_score":-0.022694843200345833},{"text":"Hello?","start":151.65,"end":151.97,"sentiment":"neutral","sentiment_score":-0.011406566947698591},{"text":"Did you get it?","start":151.97,"end":152.95,"sentiment":"neutral","sentiment_score":-0.026655844412744045},{"text":"0430350290.","start":160.66501,"end":164.285,"sentiment":"neutral","sentiment_score":-0.03955720737576485}],"sentiment":"neutral","sentiment_score":-0.026844087252883536,"num_words":19,"start":136.485,"end":164.285},{"sentences":[{"text":"Okay.","start":165.865,"end":166.365,"sentiment":"neutral","sentiment_score":0.04975578933954239},{"text":"Alright.","start":166.425,"end":166.74501,"sentiment":"neutral","sentiment_score":0.008914761245250702},{"text":"So if you just send me a photo of how you've got the Internet connected from the little black box to your Wi Fi.","start":166.74501,"end":174.925,"sentiment":"neutral","sentiment_score":0.08163018804043531},{"text":"And on on the back of the Wi Fi, there's a sticker there that gives me the information of the type of Wi Fi you're using or router.","start":176.05,"end":182.70999,"sentiment":"neutral","sentiment_score":0.04772635203387056},{"text":"If you can just send me that photo, that'll that'll help a lot.","start":183.09,"end":186.06999,"sentiment":"neutral","sentiment_score":0.23060076397198898}],"sentiment":"neutral","sentiment_score":0.09480511719611154,"num_words":67,"start":165.865,"end":186.06999},{"sentences":[{"text":"Now if you turn it upside down, there's a sticker there.","start":195.27501,"end":197.935,"sentiment":"neutral","sentiment_score":0.019423417662355034},{"text":"You can send me a photo of that, and you should have a cable connected from the little black box, is it, from Lulu Networks to your router?","start":199.035,"end":207.62,"sentiment":"neutral","sentiment_score":0.08926086926034518},{"text":"Okay.","start":211.84,"end":212.34,"sentiment":"neutral","sentiment_score":0.04496216773986816},{"text":"So if you send me a photo of that little black box and where the where the cable's connected into the little black box and the other end of the cable to your router.","start":213.36,"end":222.755,"sentiment":"neutral","sentiment_score":0.032132260501384735},{"text":"Is it in in your router?","start":222.755,"end":224.115,"sentiment":"neutral","sentiment_score":0.01762275320167343}],"sentiment":"neutral","sentiment_score":0.04945196846965701,"num_words":80,"start":195.27501,"end":224.115},{"sentences":[{"text":"Is it in the WA import?","start":224.115,"end":225.895,"sentiment":"neutral","sentiment_score":0.0023188573929170766},{"text":"So the WAN port's connected to the little black box.","start":239.48999,"end":241.89,"sentiment":"neutral","sentiment_score":0.01665389109402895},{"text":"Right?","start":241.89,"end":242.39,"sentiment":"neutral","sentiment_score":0.02058885619044304},{"text":"And were you able to put in the credentials that we sent you in the triple POE settings?","start":243.33,"end":248.105,"sentiment":"neutral","sentiment_score":-0.0004097325209942126},{"text":"No.","start":252.405,"end":252.645,"sentiment":"negative","sentiment_score":-0.4335046112537384}],"sentiment":"neutral","sentiment_score":-0.006662191253983312,"num_words":36,"start":224.115,"end":252.645},{"sentences":[{"text":"Triple P o e.","start":252.645,"end":257.125,"sentiment":"neutral","sentiment_score":-0.25848837569355965},{"text":"Yeah.","start":257.125,"end":257.445,"sentiment":"neutral","sentiment_score":-0.12696459889411926},{"text":"Well, if you can't access it and put that in there, you're not gonna get Internet.","start":257.445,"end":260.905,"sentiment":"negative","sentiment_score":-0.4294416345655918},{"text":"Okay.","start":274.255,"end":274.575,"sentiment":"neutral","sentiment_score":-0.07003620266914368},{"text":"Do you guys have a laptop?","start":274.575,"end":275.875,"sentiment":"neutral","sentiment_score":-0.04544254019856453}],"sentiment":"neutral","sentiment_score":-0.2990955606635128,"num_words":28,"start":252.645,"end":275.875},{"sentences":[{"text":"Okay.","start":280.335,"end":280.835,"sentiment":"neutral","sentiment_score":-0.013221276924014091},{"text":"Alright.","start":282.495,"end":282.815,"sentiment":"neutral","sentiment_score":0.05529982969164848},{"text":"So send me those photos.","start":282.815,"end":284.195,"sentiment":"neutral","sentiment_score":0.06211445704102516},{"text":"And with with when you log in to the router interface, alright, you need to be connected to the Wi Fi of that router.","start":285.135,"end":295.26,"sentiment":"neutral","sentiment_score":-0.0053708222694695},{"text":"Were you connect are you connected to the Wi Fi?","start":295.26,"end":297.6,"sentiment":"neutral","sentiment_score":-0.0043681801296770574}],"sentiment":"neutral","sentiment_score":0.004391934200212723,"num_words":41,"start":280.335,"end":297.6},{"sentences":[{"text":"And what it didn't let allow you to log in or something?","start":300.22,"end":303.345,"sentiment":"neutral","sentiment_score":-0.24138778448104858},{"text":"Yeah.","start":321.84,"end":322.0,"sentiment":"neutral","sentiment_score":-0.01778111793100834},{"text":"Yeah.","start":322.0,"end":322.5,"sentiment":"neutral","sentiment_score":-0.025499464944005013},{"text":"Forget about there's no Internet connection.","start":322.64,"end":324.56,"sentiment":"neutral","sentiment_score":-0.19634180019299188},{"text":"We need to connect to the Wi Fi so we can log in to the router, manipulate it, go to the triple POE settings of that router, and then put in the username and password that we sent you.","start":324.56,"end":336.555,"sentiment":"neutral","sentiment_score":-0.012181003124285966}],"sentiment":"neutral","sentiment_score":-0.07784820202801188,"num_words":59,"start":300.22,"end":336.555},{"sentences":[{"text":"Sorry?","start":341.63,"end":342.13,"sentiment":"neutral","sentiment_score":-0.026948178187012672},{"text":"No.","start":345.95,"end":346.35,"sentiment":"neutral","sentiment_score":-0.11883413791656494},{"text":"Well, depending on the that's why I'm waiting for that sticker to come on so I can help you out with that until I get a photo of that sticker.","start":346.35,"end":351.87,"sentiment":"neutral","sentiment_score":0.01900235153734684},{"text":"Okay?","start":351.87,"end":352.37,"sentiment":"neutral","sentiment_score":0.0055075641721487045},{"text":"Do that will I just send you hello to that number?","start":357.70502,"end":360.285,"sentiment":"neutral","sentiment_score":0.028958786024966023}],"sentiment":"neutral","sentiment_score":0.01700778273780915,"num_words":44,"start":341.63,"end":360.285},{"sentences":[{"text":"What are you what are you trying to do?","start":491.0,"end":492.645,"sentiment":"neutral","sentiment_score":-0.07895573725303014},{"text":"But I've I've sent you the hello.","start":498.485,"end":500.26498,"sentiment":"neutral","sentiment_score":-0.11128489460263934},{"text":"You just open up the camera onto that and just send the photo, and that's it.","start":501.365,"end":504.84,"sentiment":"neutral","sentiment_score":-0.18192899506539106},{"text":"Sorry?","start":517.08,"end":517.58,"sentiment":"neutral","sentiment_score":-0.0687435194849968},{"text":"So how are you connected to the Wi Fi?","start":525.875,"end":528.995,"sentiment":"neutral","sentiment_score":0.004337230283353064}],"sentiment":"neutral","sentiment_score":-0.10548019679706722,"num_words":42,"start":491.0,"end":528.995},{"sentences":[{"text":"With a laptop or your phone?","start":528.995,"end":531.97504,"sentiment":"neutral","sentiment_score":-0.006583028317739566},{"text":"With your Wi Fi, are you oh, okay.","start":534.515,"end":536.37,"sentiment":"neutral","sentiment_score":-0.0028557847253978252},{"text":"Hang on.","start":536.37,"end":544.45,"sentiment":"neutral","sentiment_score":-0.0022108773700892925},{"text":"So you're connected to the router via Wi Fi on a phone device or a laptop?","start":544.45,"end":550.67505,"sentiment":"neutral","sentiment_score":0.0012107681250199676},{"text":"Okay.","start":558.015,"end":558.335,"sentiment":"neutral","sentiment_score":0.05599880963563919}],"sentiment":"neutral","sentiment_score":0.00026075446018666935,"num_words":33,"start":528.995,"end":558.335},{"sentences":[{"text":"Can you if you use a laptop, it's much better.","start":558.335,"end":560.755,"sentiment":"neutral","sentiment_score":0.11336348131299019},{"text":"But that little black box on on the wall, I can just see the power light.","start":561.08,"end":564.44,"sentiment":"neutral","sentiment_score":-0.090674236882478},{"text":"I can't see any other light.","start":564.44,"end":565.82,"sentiment":"neutral","sentiment_score":-0.1802335778872172},{"text":"Well, then there's an issue with that box.","start":572.76,"end":574.695,"sentiment":"neutral","sentiment_score":-0.21802168525755405},{"text":"See that little black power supply that goes onto 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good.","start":614.165,"end":615.61005,"sentiment":"positive","sentiment_score":0.6886127591133118}],"sentiment":"neutral","sentiment_score":0.05968533855892958,"num_words":62,"start":587.815,"end":615.61005},{"sentences":[{"text":"Okay.","start":615.61005,"end":616.11005,"sentiment":"neutral","sentiment_score":0.2570791244506836},{"text":"Ppl.wifi.net.","start":616.17004,"end":618.41003,"sentiment":"neutral","sentiment_score":0.07952877134084702},{"text":"Okay.","start":618.41003,"end":618.91003,"sentiment":"neutral","sentiment_score":0.043972086161375046},{"text":"Now you've used this router elsewhere?","start":631.105,"end":633.125,"sentiment":"neutral","sentiment_score":0.0277933261046807},{"text":"So is this a brand new router, is it?","start":637.265,"end":639.445,"sentiment":"neutral","sentiment_score":0.05351891534196006}],"sentiment":"neutral","sentiment_score":0.057167232036590576,"num_words":18,"start":615.61005,"end":639.445},{"sentences":[{"text":"Okay.","start":640.625,"end":640.945,"sentiment":"neutral","sentiment_score":0.168863445520401},{"text":"Cool.","start":640.945,"end":641.445,"sentiment":"neutral","sentiment_score":0.233598530292511},{"text":"Yeah.","start":659.145,"end":659.385,"sentiment":"neutral","sentiment_score":0.07081883400678635},{"text":"Go away with a little waffles just to double check and make sure they all have on the whole.","start":659.385,"end":664.045,"sentiment":"neutral","sentiment_score":0.0764433272967213},{"text":"If those are if the other light doesn't come on, then it's up and running.","start":671.13,"end":673.85004,"sentiment":"neutral","sentiment_score":0.025100300398965675}],"sentiment":"neutral","sentiment_score":0.0622218522822132,"num_words":37,"start":640.625,"end":673.85004},{"sentences":[{"text":"We need to find out what's wrong with it and send out a tick oh, well, the need Lineman will need to send out a technician.","start":673.85004,"end":680.51,"sentiment":"neutral","sentiment_score":-0.10873326372641784},{"text":"What's the actual address you have there?","start":688.985,"end":690.765,"sentiment":"neutral","sentiment_score":0.0014137568484459604},{"text":"Unit.","start":694.825,"end":695.325,"sentiment":"neutral","sentiment_score":-0.0003819121047854423},{"text":"Yep.","start":700.425,"end":700.925,"sentiment":"neutral","sentiment_score":0.013742907904088495},{"text":"How was it?","start":711.45996,"end":712.44,"sentiment":"neutral","sentiment_score":0.07688292115926743}],"sentiment":"neutral","sentiment_score":-0.06771470525449044,"num_words":38,"start":673.85004,"end":712.44},{"sentences":[{"text":"How was it today?","start":713.13995,"end":714.27997,"sentiment":"neutral","sentiment_score":0.09052962251007557},{"text":"Is are you guys with Gustavo?","start":716.355,"end":720.135,"sentiment":"neutral","sentiment_score":0.0035852089834709964},{"text":"Oh, hang on.","start":725.555,"end":727.335,"sentiment":"neutral","sentiment_score":-0.016176904862125713},{"text":"No.","start":727.795,"end":727.955,"sentiment":"neutral","sentiment_score":-0.0480407178401947},{"text":"No.","start":727.955,"end":728.115,"sentiment":"neutral","sentiment_score":-0.04196525365114212}],"sentiment":"neutral","sentiment_score":0.016339537190894284,"num_words":15,"start":713.13995,"end":728.115},{"sentences":[{"text":"401250 High Street, Thomas Town.","start":728.115,"end":731.71,"sentiment":"neutral","sentiment_score":-0.023017614707350732},{"text":"Is somebody is there somebody else living in that same unit?","start":734.73,"end":738.02997,"sentiment":"neutral","sentiment_score":-0.025605202906511047},{"text":"Same one.","start":744.20496,"end":745.02496,"sentiment":"neutral","sentiment_score":-0.024038243107497692},{"text":"And that's 401250 High Street, Thomastown.","start":750.445,"end":753.26495,"sentiment":"neutral","sentiment_score":-0.002432302678547179},{"text":"Oh, here's 403240 High Street.","start":796.07,"end":798.70996,"sentiment":"neutral","sentiment_score":0.008766883704811334}],"sentiment":"neutral","sentiment_score":-0.014330385836917136,"num_words":29,"start":728.115,"end":798.70996},{"sentences":[{"text":"Okay.","start":798.70996,"end":799.20996,"sentiment":"neutral","sentiment_score":0.0047504534013569355},{"text":"So this is these are those white buildings, the one next to each other.","start":802.145,"end":805.745,"sentiment":"neutral","sentiment_score":-0.004417952349675553},{"text":"Right?","start":805.745,"end":806.245,"sentiment":"neutral","sentiment_score":0.004207078367471695},{"text":"Yeah.","start":807.105,"end":807.34503,"sentiment":"neutral","sentiment_score":-0.011672296561300756},{"text":"Because I was out there about a couple of hours ago.","start":807.34503,"end":811.84503,"sentiment":"neutral","sentiment_score":-0.04428501901301471}],"sentiment":"neutral","sentiment_score":-0.019703618101110414,"num_words":28,"start":798.70996,"end":811.84503},{"sentences":[{"text":"No.","start":818.73,"end":819.05,"sentiment":"neutral","sentiment_score":-0.1139950156211853},{"text":"They had the three lights on, but you've only got the one light on and that so you still got the same thing.","start":819.05,"end":829.44995,"sentiment":"neutral","sentiment_score":-0.10254619869848956},{"text":"Right?","start":829.44995,"end":829.785,"sentiment":"neutral","sentiment_score":-0.10045876353979112},{"text":"No.","start":835.625,"end":835.785,"sentiment":"negative","sentiment_score":-0.41860032081604},{"text":"But then then that's not good.","start":835.785,"end":837.485,"sentiment":"negative","sentiment_score":-0.5472271591424942}],"sentiment":"neutral","sentiment_score":-0.1960931132780388,"num_words":32,"start":818.73,"end":837.485},{"sentences":[{"text":"Alright.","start":838.185,"end":838.685,"sentiment":"neutral","sentiment_score":-0.047940365970134735},{"text":"Yeah.","start":839.94495,"end":840.105,"sentiment":"neutral","sentiment_score":-0.02460317686200142},{"text":"Yeah.","start":840.105,"end":840.345,"sentiment":"neutral","sentiment_score":0.016904745250940323},{"text":"And that's alright.","start":840.345,"end":841.065,"sentiment":"neutral","sentiment_score":0.01847268594428897},{"text":"I got that.","start":841.065,"end":841.88495,"sentiment":"neutral","sentiment_score":-0.006507548193136851}],"sentiment":"neutral","sentiment_score":-0.002193709369748831,"num_words":9,"start":838.185,"end":841.88495},{"sentences":[{"text":"Okay.","start":844.06,"end":844.3,"sentiment":"neutral","sentiment_score":-0.1194520741701126},{"text":"I got a feeling that this building is gonna have issues.","start":844.3,"end":847.04,"sentiment":"negative","sentiment_score":-0.5275057527151975},{"text":"This happens when the when the builders don't put in the product properly.","start":849.33997,"end":853.92,"sentiment":"negative","sentiment_score":-0.4386539069505838},{"text":"So you still just got the one light.","start":863.605,"end":865.52496,"sentiment":"neutral","sentiment_score":-0.1608795914798975},{"text":"Right?","start":865.52496,"end":866.02496,"sentiment":"neutral","sentiment_score":-0.05812043696641922}],"sentiment":"negative","sentiment_score":-0.3814609798000139,"num_words":34,"start":844.06,"end":866.02496},{"sentences":[{"text":"Okay.","start":868.96497,"end":869.28,"sentiment":"neutral","sentiment_score":-0.005331169813871384},{"text":"Let me just have a look at something here.","start":869.36005,"end":871.46,"sentiment":"neutral","sentiment_score":-0.0018555435041586559},{"text":"Do you see that little white box?","start":876.80005,"end":878.74005,"sentiment":"neutral","sentiment_score":-0.0020998160221746987},{"text":"Yeah.","start":881.45496,"end":881.95496,"sentiment":"neutral","sentiment_score":0.02834717556834221},{"text":"Are you able to follow that?","start":883.45496,"end":886.27496,"sentiment":"neutral","sentiment_score":0.020608766625324886}],"sentiment":"neutral","sentiment_score":0.004802916742240389,"num_words":24,"start":868.96497,"end":886.27496},{"sentences":[{"text":"Okay.","start":886.495,"end":886.995,"sentiment":"neutral","sentiment_score":-0.03998434916138649},{"text":"So where is the blah blah blah blah.","start":887.055,"end":889.295,"sentiment":"neutral","sentiment_score":-0.13293853495270014},{"text":"Alright.","start":889.295,"end":889.695,"sentiment":"neutral","sentiment_score":0.021672232076525688},{"text":"The one that's plugged into the little black box that's got the little white cable with a green head on it, Are you able to pull that out and then put it back in?","start":889.695,"end":898.59,"sentiment":"neutral","sentiment_score":0.013820235672242501},{"text":"Yeah.","start":900.97003,"end":901.47003,"sentiment":"neutral","sentiment_score":0.024297155439853668}],"sentiment":"neutral","sentiment_score":-0.013058560631341405,"num_words":45,"start":886.495,"end":901.47003},{"sentences":[{"text":"Okay.","start":911.805,"end":912.105,"sentiment":"neutral","sentiment_score":0.013434655964374542},{"text":"Is it any of the other lights coming on?","start":912.105,"end":914.78503,"sentiment":"neutral","sentiment_score":-0.009715195434788862},{"text":"Alright.","start":922.445,"end":922.945,"sentiment":"neutral","sentiment_score":0.06410970538854599},{"text":"Yeah.","start":926.62,"end":926.94,"sentiment":"neutral","sentiment_score":0.08657193183898926},{"text":"That's definitely yep.","start":926.94,"end":930.24,"sentiment":"neutral","sentiment_score":0.12259255101283391}],"sentiment":"neutral","sentiment_score":0.029630479154487452,"num_words":15,"start":911.805,"end":930.24},{"sentences":[{"text":"Now it should be two other lights on the middle light.","start":933.82,"end":936.72003,"sentiment":"neutral","sentiment_score":0.06093139269135215},{"text":"The power light in the middle light should be solid, and the third light, that looks like a little TV icon that should be flashing.","start":937.35504,"end":942.655,"sentiment":"neutral","sentiment_score":0.05298635536804795},{"text":"Looks like we it looks like the the builders have done a lousy job installing these.","start":956.25,"end":961.63,"sentiment":"negative","sentiment_score":-0.7181730717420578},{"text":"Okay.","start":964.065,"end":964.305,"sentiment":"neutral","sentiment_score":-0.07931956648826599},{"text":"That that white optic cable, where else is it plugged apart from the the little yeah.","start":964.305,"end":972.085,"sentiment":"neutral","sentiment_score":-0.06002573040314019}],"sentiment":"neutral","sentiment_score":-0.15268979995659943,"num_words":69,"start":933.82,"end":972.085},{"sentences":[{"text":"Yeah.","start":977.505,"end":978.0,"sentiment":"neutral","sentiment_score":-0.01218135841190815},{"text":"Just double checking that all those are plugged in properly.","start":978.08,"end":980.82,"sentiment":"neutral","sentiment_score":-0.014032500609755517},{"text":"Because you I mean yeah.","start":982.08,"end":985.94,"sentiment":"neutral","sentiment_score":-0.03986062742769718},{"text":"And no light comes on.","start":987.2,"end":988.82,"sentiment":"neutral","sentiment_score":-0.23603266179561616},{"text":"Alright.","start":991.92,"end":992.42,"sentiment":"neutral","sentiment_score":-0.25350672006607056}],"sentiment":"neutral","sentiment_score":-0.08115816048600456,"num_words":22,"start":977.505,"end":992.42},{"sentences":[{"text":"Look.","start":993.105,"end":993.265,"sentiment":"negative","sentiment_score":-0.3624979853630066},{"text":"We're gonna have to log a fault here, and we're gonna have to get Linda, and probably they might have to send out a technician to fix that up.","start":993.265,"end":1001.205,"sentiment":"negative","sentiment_score":-0.4154367868242593},{"text":"But in the meantime, we also need to provision your router.","start":1002.785,"end":1006.485,"sentiment":"neutral","sentiment_score":0.05109857242893089},{"text":"So with that router there, you'll need to hook up to the Wi Fi first.","start":1007.82,"end":1013.83997,"sentiment":"neutral","sentiment_score":0.07456959709525109},{"text":"You got t p link 989890 under Underscore5 g.","start":1014.3,"end":1022.075,"sentiment":"neutral","sentiment_score":0.028762010236581165}],"sentiment":"neutral","sentiment_score":-0.16108736089215828,"num_words":65,"start":993.105,"end":1022.075},{"sentences":[{"text":"So you'll need to connect to that.","start":1022.735,"end":1024.5751,"sentiment":"neutral","sentiment_score":0.04217779902475221},{"text":"The PIN the PIN is 63813326.","start":1024.5751,"end":1028.835,"sentiment":"neutral","sentiment_score":0.025127488809327286},{"text":"So everything is there.","start":1030.015,"end":1030.975,"sentiment":"neutral","sentiment_score":0.09299238584935665},{"text":"So you log in to that, then you open up your Google Chrome.","start":1030.975,"end":1034.515,"sentiment":"neutral","sentiment_score":0.07430760877636763},{"text":"It's gonna be your Google Chrome.","start":1034.895,"end":1036.79,"sentiment":"neutral","sentiment_score":0.03463794228931268}],"sentiment":"neutral","sentiment_score":0.05532793436820308,"num_words":36,"start":1022.735,"end":1036.79},{"sentences":[{"text":"And then you're gonna go on the URL section, the URL, not the search button, not the search engine.","start":1037.41,"end":1044.15,"sentiment":"neutral","sentiment_score":0.02357197631346552},{"text":"You gotta write down tplinkwifi.net.","start":1044.6901,"end":1047.8301,"sentiment":"neutral","sentiment_score":0.028443732112646104},{"text":"So if it's a brand new router, it'll ask you to create a password.","start":1048.13,"end":1053.0349,"sentiment":"neutral","sentiment_score":0.018173998155231987},{"text":"Okay.","start":1056.695,"end":1057.1749,"sentiment":"neutral","sentiment_score":0.05014745891094208},{"text":"So once you've created the password, then you gotta log back into the router.","start":1057.1749,"end":1061.755,"sentiment":"neutral","sentiment_score":0.04801931458392313}],"sentiment":"neutral","sentiment_score":0.029564906561852625,"num_words":53,"start":1037.41,"end":1061.755},{"sentences":[{"text":"And once you've logged back into the router, you're gonna go to different stages to get to the triple POE settings.","start":1064.76,"end":1074.4601,"sentiment":"neutral","sentiment_score":0.03657982924154827},{"text":"And then when you get to the triple POE settings, you put in the username and password that we sent to you via text.","start":1075.8,"end":1082.315,"sentiment":"neutral","sentiment_score":0.05664692617331942},{"text":"And once you put that in, you finish up the cycle.","start":1084.0549,"end":1086.715,"sentiment":"neutral","sentiment_score":0.10721625997261568},{"text":"And that way, we've got the router done, and we just gotta wait for Linux to fix up everything else.","start":1086.9349,"end":1093.4,"sentiment":"neutral","sentiment_score":0.07159894313663244},{"text":"So if it's something that they could fix up from their back end, then the the Internet will just come on.","start":1093.9401,"end":1101.0801,"sentiment":"neutral","sentiment_score":-0.04015271693822883}],"sentiment":"neutral","sentiment_score":0.04016343617485356,"num_words":97,"start":1064.76,"end":1101.0801},{"sentences":[{"text":"If they can't, they might have to send out a technician to probably change the box over or something like that.","start":1101.9401,"end":1107.4,"sentiment":"neutral","sentiment_score":-0.18842042131083353},{"text":"Yeah.","start":1110.345,"end":1110.585,"sentiment":"neutral","sentiment_score":-0.12839698791503906},{"text":"Because, I mean, without those other two lights, it's just not gonna work.","start":1110.585,"end":1114.765,"sentiment":"neutral","sentiment_score":-0.32886778849821824},{"text":"So leave that with me, and I'll get I'll get the team to log a file.","start":1117.625,"end":1123.0701,"sentiment":"neutral","sentiment_score":0.006590243894606829},{"text":"And and, yeah, we'll try and get that resolved for you as soon as possible.","start":1123.53,"end":1127.71,"sentiment":"neutral","sentiment_score":0.0650997961560885}],"sentiment":"neutral","sentiment_score":-0.11028130668582338,"num_words":66,"start":1101.9401,"end":1127.71},{"sentences":[{"text":"Alright.","start":1129.05,"end":1129.4501,"sentiment":"neutral","sentiment_score":-0.01882682554423809},{"text":"Sorry about that, mate.","start":1129.4501,"end":1130.67,"sentiment":"negative","sentiment_score":-0.35002320259809494},{"text":"Okay.","start":1132.25,"end":1132.73,"sentiment":"positive","sentiment_score":0.5574463605880737},{"text":"Take care then.","start":1132.73,"end":1133.53,"sentiment":"positive","sentiment_score":0.4788600007692973},{"text":"Bye.","start":1133.53,"end":1134.03,"sentiment":"neutral","sentiment_score":0.30254852771759033}],"sentiment":"neutral","sentiment_score":0.08776552546769381,"num_words":10,"start":1129.05,"end":1134.03}]}}]},{"alternatives":[{"transcript":"Already paid. Sorry. Hello? Hi. I'm having trouble with my Airtel. The Wi Fi is not connecting to the Internet. Amanda. Cooper, c, o o, p e r. Yes. Yes. We've tried doing that. We tried doing it yesterday and no go. So we're not sure what the issue is because the Wi Fi is on, but we're not connecting. What's the what what what's that? I don't have it. Do you have it, Coby? The app. The WhatsApp. WhatsApp. No. He doesn't have it either. Yep. Yeah. I've got it here. It's a wife Wi Fi six router a x 1,800 dual band. Where's that? Archer AX 23. Yes. That's weird because I mean, I'm talking to you, but should still come through. So I spoke to someone this morning. She sent through nope. No. Nothing's come through. Oh, yeah. Yep. It's come through now. Right. Okay. So the underneath where there's barcodes for the router or just the back where there's the ports? Yep. Yep. Yep. Okay. Yep. Yep. Yep. Yep. The can you say that COVID? That's w a n? It just says g e. I don't know what that means. Oh, no. It's connected. This is the WAN. Yeah. That's connected. Alright. Yeah. What? That's OOOE OOOPE. I couldn't access that. He couldn't access it. Right. So we couldn't access it. Why, Cody? I tried I tried going to the website. It just wouldn't it would just show me the password. It would be create new password, do that, and then it's just like no Internet access. We can't we can't hotspot it. The laptop will not allow us to hotspot. Yeah. Where am I? Yeah. I was. I remember it did let me log in using the username and the password. But after I did that, I tried did all the steps, tried setting it up, and then it just said there's no connection between the Internet and the, like, the actual thing. The Wi Fi? Yeah. What's the website I need to get to? What's the website? Like, is there a name for? Where where's the app? Can you just where am I sending the photos? K. Yep. Right. Okay. Can you send? I can't see, but that that it's all through the phone. That that so I haven't got my glasses on, so I'm just not okay. It's just a new number he sent it. Yeah. Oh, yeah. Sorry. That one. That's the number. Yeah. I know. But I can't see it. It's not there. Let's see if he sent it now. So that's Well, What do you have? I can if I cancel it, we're working. Both now. Yeah. I'm waiting. Let's just do it. If I can do it. Was it just did you correct the contacts? I'm trying to. You keep canceling, mate. Okay. Alright. There we go. So that. My son's getting very frustrated with me. Sorry. Okay. Just trying to send you the photos. You're trying to create trying to create the contact, but it's yeah. You you are. You fucking you're fucking I'm just trying to mail it to him. God. Sorry. Here we go. There we go. I'm sending them now. Sorry? I was trying it just then when it was on a laptop, but when I signed into it, it was on my phone. Yeah. Yeah. That's that's been happening the whole time. Like, we can't get it on. We tried everything, and it just won't come on. Yeah. So I've been thinking. Yeah. The cable the power cable. Yep. Yep. Yeah. So I'll just unplug it for about thirty seconds there. Alright. No. This is our first time setting it up. Yep. Plugged it back in. The lock's meant to be terminal? Yeah. It's just that's yeah. It's it's just staying as the one light on. Yeah. What's the address? Unit 401. Unit 401. 2 02. I'll just message it. What is it? 401 Slash 255 Street, Old Town. You are? What are we? With what? Sorry? No. It's just me and my mom. Yep. Yeah. Oh, yeah. Same same kind of problems or a bit different. Yeah. Yeah. I don't know. Couple of it has. Yeah. It's just the same one lot. Yes. This one. The lot linen one. Yep. Yep. From the black box? Yeah. I'll try that. Yeah. I'm just pulled it out, and I'm gonna try and pull it push it back in. Push it back in. Nah. This is the same. Yeah. Yeah. None of them are on. It's just the yeah, it's just the power button. Yeah. The one with the green head? It's not a black box. It's the optical receiver from Linum Linham Network. Yeah. Yeah. It seem to be plugged in properly. Yeah. No. Yeah. Yep. Yeah. Yeah. Yeah. Yeah. I've created a password for it. That's what you're wondering? Yeah. Yeah. Yeah. Yep. Mhmm. Yeah. Yeah. Yeah. Mhmm. Alright. Thank you. Yeah. No. It's all good. Alright. 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paid. Sorry. Hello? Hi. I'm having trouble with my Airtel.\n\nThe Wi Fi is not connecting to the Internet. Amanda. Cooper, c, o o, p e r. Yes. Yes.\n\nWe've tried doing that. We tried doing it yesterday and no go. So we're not sure what the issue is because the Wi Fi is on, but we're not connecting. What's the what what what's that? I don't have it.\n\nDo you have it, Coby? The app. The WhatsApp. WhatsApp. No.\n\nHe doesn't have it either. Yep. Yeah. I've got it here. It's a wife Wi Fi six router a x 1,800 dual band.\n\nWhere's that? Archer AX 23. Yes. That's weird because I mean, I'm talking to you, but should still come through. So I spoke to someone this morning.\n\nShe sent through nope. No. Nothing's come through. Oh, yeah. Yep.\n\nIt's come through now. Right. Okay. So the underneath where there's barcodes for the router or just the back where there's the ports? Yep.\n\nYep. Yep. Okay. Yep. Yep.\n\nYep. Yep. The can you say that COVID? That's w a n? It just says g e.\n\nI don't know what that means. Oh, no. It's connected. This is the WAN. Yeah.\n\nThat's connected. Alright. Yeah. What? That's OOOE OOOPE.\n\nI couldn't access that. He couldn't access it. Right. So we couldn't access it. Why, Cody?\n\nI tried I tried going to the website. It just wouldn't it would just show me the password. It would be create new password, do that, and then it's just like no Internet access. We can't we can't hotspot it. The laptop will not allow us to hotspot.\n\nYeah. Where am I? Yeah. I was. I remember it did let me log in using the username and the password.\n\nBut after I did that, I tried did all the steps, tried setting it up, and then it just said there's no connection between the Internet and the, like, the actual thing. The Wi Fi? Yeah. What's the website I need to get to? What's the website?\n\nLike, is there a name for? Where where's the app? Can you just where am I sending the photos? K. Yep.\n\nRight. Okay. Can you send? I can't see, but that that it's all through the phone. That that so I haven't got my glasses on, so I'm just not okay.\n\nIt's just a new number he sent it. Yeah. Oh, yeah. Sorry. That one.\n\nThat's the number. Yeah. I know. But I can't see it. It's not there.\n\nLet's see if he sent it now. So that's Well, What do you have? I can if I cancel it, we're working. Both now. Yeah.\n\nI'm waiting. Let's just do it. If I can do it. Was it just did you correct the contacts? I'm trying to.\n\nYou keep canceling, mate. Okay. Alright. There we go. So that.\n\nMy son's getting very frustrated with me. Sorry. Okay. Just trying to send you the photos. You're trying to create trying to create the contact, but it's yeah.\n\nYou you are. You fucking you're fucking I'm just trying to mail it to him. God. Sorry. Here we go.\n\nThere we go. I'm sending them now. Sorry? I was trying it just then when it was on a laptop, but when I signed into it, it was on my phone. Yeah.\n\nYeah. That's that's been happening the whole time. Like, we can't get it on. We tried everything, and it just won't come on. Yeah.\n\nSo I've been thinking. Yeah. The cable the power cable. Yep. Yep.\n\nYeah. So I'll just unplug it for about thirty seconds there. Alright. No. This is our first time setting it up.\n\nYep. Plugged it back in. The lock's meant to be terminal? Yeah. It's just that's yeah.\n\nIt's it's just staying as the one light on. Yeah. What's the address? Unit 401. Unit 401.\n\n2 02. I'll just message it. What is it? 401 Slash 255 Street, Old Town. You are?\n\nWhat are we? With what? Sorry? No. It's just me and my mom.\n\nYep. Yeah. Oh, yeah. Same same kind of problems or a bit different. Yeah.\n\nYeah. I don't know. Couple of it has. Yeah. It's just the same one lot.\n\nYes. This one. The lot linen one. Yep. Yep.\n\nFrom the black box? Yeah. I'll try that. Yeah. I'm just pulled it out, and I'm gonna try and pull it push it back in.\n\nPush it back in. Nah. This is the same. Yeah. Yeah.\n\nNone of them are on. It's just the yeah, it's just the power button. Yeah. The one with the green head? It's not a black box.\n\nIt's the optical receiver from Linum Linham Network. Yeah. Yeah. It seem to be plugged in properly. Yeah.\n\nNo. Yeah. Yep. Yeah. Yeah.\n\nYeah. Yeah. I've created a password for it. That's what you're wondering? Yeah.\n\nYeah. Yeah. Yep. Mhmm. Yeah.\n\nYeah. Yeah. Mhmm. Alright. Thank you.\n\nYeah. No. It's all good. Alright. It's good.","paragraphs":[{"sentences":[{"text":"Already paid.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.24919411540031433},{"text":"Sorry.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.13998204469680786},{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.14787743985652924},{"text":"Hi.","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":-0.03198074549436569},{"text":"I'm having trouble with my Airtel.","start":5.2,"end":6.98,"sentiment":"neutral","sentiment_score":-0.14727985113859177}],"sentiment":"neutral","sentiment_score":-0.011764739724722776,"num_words":11,"start":0.88,"end":6.98},{"sentences":[{"text":"The Wi Fi is not connecting to the Internet.","start":7.6,"end":9.94,"sentiment":"neutral","sentiment_score":-0.3178354418940014},{"text":"Amanda.","start":18.075,"end":18.575,"sentiment":"neutral","sentiment_score":0.0007734582759439945},{"text":"Cooper, c, o o, p e r.","start":29.31,"end":31.33,"sentiment":"neutral","sentiment_score":0.00013750521299828376},{"text":"Yes.","start":35.71,"end":36.21,"sentiment":"neutral","sentiment_score":0.0937291979789734},{"text":"Yes.","start":41.295,"end":41.614998,"sentiment":"neutral","sentiment_score":0.02189202979207039}],"sentiment":"neutral","sentiment_score":-0.14437693444779143,"num_words":19,"start":7.6,"end":41.614998},{"sentences":[{"text":"We've tried doing that.","start":41.614998,"end":42.575,"sentiment":"neutral","sentiment_score":-0.05035697855055332},{"text":"We tried doing it yesterday and no go.","start":42.575,"end":46.175,"sentiment":"neutral","sentiment_score":-0.13897140696644783},{"text":"So we're not sure what the issue is because the Wi Fi is on, but we're not connecting.","start":46.175,"end":50.355,"sentiment":"neutral","sentiment_score":-0.20499561809831196},{"text":"What's the what what what's that?","start":55.800003,"end":58.760002,"sentiment":"neutral","sentiment_score":-0.05674612118552128},{"text":"I don't have it.","start":58.760002,"end":59.56,"sentiment":"neutral","sentiment_score":-0.11808061972260475}],"sentiment":"neutral","sentiment_score":-0.14539798754267394,"num_words":40,"start":41.614998,"end":59.56},{"sentences":[{"text":"Do you have it, Coby?","start":59.56,"end":60.54,"sentiment":"neutral","sentiment_score":-0.0296746127307415},{"text":"The app.","start":61.16,"end":61.9,"sentiment":"neutral","sentiment_score":-0.024905232712626457},{"text":"The WhatsApp.","start":61.96,"end":62.7,"sentiment":"neutral","sentiment_score":-0.026206635870039463},{"text":"WhatsApp.","start":63.16,"end":63.66,"sentiment":"neutral","sentiment_score":-0.03222999349236488},{"text":"No.","start":64.6,"end":64.92,"sentiment":"neutral","sentiment_score":-0.14353668689727783}],"sentiment":"neutral","sentiment_score":-0.03876031647351655,"num_words":11,"start":59.56,"end":64.92},{"sentences":[{"text":"He doesn't have it either.","start":64.92,"end":66.14,"sentiment":"neutral","sentiment_score":-0.14727406799793244},{"text":"Yep.","start":82.155,"end":82.655,"sentiment":"neutral","sentiment_score":0.03330922871828079},{"text":"Yeah.","start":86.75,"end":86.99,"sentiment":"neutral","sentiment_score":0.014603844843804836},{"text":"I've got it here.","start":86.99,"end":88.05,"sentiment":"neutral","sentiment_score":0.011870176531374454},{"text":"It's a wife Wi Fi six router a x 1,800 dual band.","start":88.51,"end":92.61,"sentiment":"neutral","sentiment_score":-0.011303977963204185}],"sentiment":"neutral","sentiment_score":-0.033766273733066475,"num_words":23,"start":64.92,"end":92.61},{"sentences":[{"text":"Where's that?","start":95.63,"end":96.315,"sentiment":"neutral","sentiment_score":-0.0034774551168084145},{"text":"Archer AX 23.","start":96.795006,"end":98.495,"sentiment":"neutral","sentiment_score":0.0025610271841287613},{"text":"Yes.","start":114.22,"end":114.72,"sentiment":"neutral","sentiment_score":-0.011925449594855309},{"text":"That's weird because I mean, I'm talking to you, but should still come through.","start":130.295,"end":135.435,"sentiment":"neutral","sentiment_score":-0.23039082757064275},{"text":"So I spoke to someone this morning.","start":149.06,"end":150.66,"sentiment":"neutral","sentiment_score":-0.021632011979818344}],"sentiment":"neutral","sentiment_score":-0.12548492400458566,"num_words":27,"start":95.63,"end":150.66},{"sentences":[{"text":"She sent through nope.","start":150.66,"end":155.745,"sentiment":"neutral","sentiment_score":-0.0719676990993321},{"text":"No.","start":157.265,"end":157.50499,"sentiment":"neutral","sentiment_score":-0.28156280517578125},{"text":"Nothing's come through.","start":157.50499,"end":158.805,"sentiment":"neutral","sentiment_score":-0.2591754247744878},{"text":"Oh, yeah.","start":163.665,"end":164.22499,"sentiment":"neutral","sentiment_score":0.019511178135871887},{"text":"Yep.","start":164.22499,"end":164.545,"sentiment":"neutral","sentiment_score":0.061419256031513214}],"sentiment":"neutral","sentiment_score":-0.11331984214484692,"num_words":11,"start":150.66,"end":164.545},{"sentences":[{"text":"It's come through now.","start":164.545,"end":165.525,"sentiment":"neutral","sentiment_score":0.05681520141661167},{"text":"Right.","start":183.295,"end":183.795,"sentiment":"neutral","sentiment_score":0.1365569680929184},{"text":"Okay.","start":186.735,"end":187.235,"sentiment":"neutral","sentiment_score":0.06777843832969666},{"text":"So the underneath where there's barcodes for the router or just the back where there's the ports?","start":187.775,"end":194.915,"sentiment":"neutral","sentiment_score":0.025710191303754553},{"text":"Yep.","start":197.215,"end":197.67,"sentiment":"neutral","sentiment_score":0.03475707396864891}],"sentiment":"neutral","sentiment_score":0.03764277242589742,"num_words":24,"start":164.545,"end":197.67},{"sentences":[{"text":"Yep.","start":197.91,"end":198.15,"sentiment":"neutral","sentiment_score":0.06593891978263855},{"text":"Yep.","start":198.15,"end":198.65,"sentiment":"neutral","sentiment_score":0.08401881903409958},{"text":"Okay.","start":199.43,"end":199.93,"sentiment":"neutral","sentiment_score":0.09166598320007324},{"text":"Yep.","start":200.95,"end":201.45,"sentiment":"neutral","sentiment_score":0.09566406905651093},{"text":"Yep.","start":209.67,"end":210.17,"sentiment":"neutral","sentiment_score":0.04495181143283844}],"sentiment":"neutral","sentiment_score":0.07644792050123214,"num_words":5,"start":197.91,"end":210.17},{"sentences":[{"text":"Yep.","start":210.31,"end":210.81,"sentiment":"neutral","sentiment_score":0.04320405051112175},{"text":"Yep.","start":216.285,"end":216.785,"sentiment":"neutral","sentiment_score":0.04774362593889237},{"text":"The can you say that COVID?","start":226.96999,"end":228.98999,"sentiment":"neutral","sentiment_score":-0.037223738307754196},{"text":"That's w a n?","start":229.37,"end":230.51,"sentiment":"neutral","sentiment_score":-0.043774296529591084},{"text":"It just says g e.","start":231.68999,"end":232.89,"sentiment":"neutral","sentiment_score":-0.057641389220952986}],"sentiment":"neutral","sentiment_score":-0.035041110918802375,"num_words":17,"start":210.31,"end":232.89},{"sentences":[{"text":"I don't know what that means.","start":232.89,"end":234.59,"sentiment":"neutral","sentiment_score":-0.15090421587228775},{"text":"Oh, no.","start":235.305,"end":235.86499,"sentiment":"neutral","sentiment_score":-0.10088146105408669},{"text":"It's connected.","start":235.86499,"end":236.58499,"sentiment":"neutral","sentiment_score":-0.05238558165729046},{"text":"This is the WAN.","start":236.58499,"end":237.385,"sentiment":"neutral","sentiment_score":-0.019305344205349684},{"text":"Yeah.","start":237.385,"end":237.625,"sentiment":"neutral","sentiment_score":0.0023337630555033684}],"sentiment":"neutral","sentiment_score":-0.08578979962815841,"num_words":15,"start":232.89,"end":237.625},{"sentences":[{"text":"That's connected.","start":237.625,"end":238.44499,"sentiment":"neutral","sentiment_score":0.006480358075350523},{"text":"Alright.","start":239.465,"end":239.965,"sentiment":"neutral","sentiment_score":0.026913052424788475},{"text":"Yeah.","start":242.665,"end":243.165,"sentiment":"neutral","sentiment_score":0.0118632847443223},{"text":"What?","start":248.905,"end":249.385,"sentiment":"neutral","sentiment_score":-0.05696030706167221},{"text":"That's OOOE OOOPE.","start":249.385,"end":252.81,"sentiment":"neutral","sentiment_score":-0.2278256764014562}],"sentiment":"neutral","sentiment_score":-0.08608753536827862,"num_words":8,"start":237.625,"end":252.81},{"sentences":[{"text":"I couldn't access that.","start":253.83,"end":255.11,"sentiment":"negative","sentiment_score":-0.49953869730234146},{"text":"He couldn't access it.","start":255.11,"end":256.39,"sentiment":"neutral","sentiment_score":-0.32139111310243607},{"text":"Right.","start":256.39,"end":256.89,"sentiment":"neutral","sentiment_score":-0.13658934831619263},{"text":"So we couldn't access it.","start":261.75,"end":262.95,"sentiment":"negative","sentiment_score":-0.4482128918170929},{"text":"Why, Cody?","start":262.95,"end":263.69,"sentiment":"neutral","sentiment_score":-0.29021137952804565}],"sentiment":"negative","sentiment_score":-0.39011223800480366,"num_words":16,"start":253.83,"end":263.69},{"sentences":[{"text":"I tried I tried going to the website.","start":264.655,"end":266.415,"sentiment":"negative","sentiment_score":-0.3851403743028641},{"text":"It just wouldn't it would just show me the password.","start":266.415,"end":269.07498,"sentiment":"negative","sentiment_score":-0.5367889106273651},{"text":"It would be create new password, do that, and then it's just like no Internet access.","start":269.135,"end":273.79498,"sentiment":"negative","sentiment_score":-0.545708367601037},{"text":"We can't we can't hotspot it.","start":276.495,"end":277.85498,"sentiment":"negative","sentiment_score":-0.5261684656143188},{"text":"The laptop will not allow us to hotspot.","start":277.85498,"end":279.79498,"sentiment":"negative","sentiment_score":-0.529863566160202}],"sentiment":"negative","sentiment_score":-0.5120055271933476,"num_words":48,"start":264.655,"end":279.79498},{"sentences":[{"text":"Yeah.","start":285.26,"end":285.76,"sentiment":"neutral","sentiment_score":0.027436135336756703},{"text":"Where am I?","start":286.94,"end":287.84003,"sentiment":"neutral","sentiment_score":-0.005600670042137305},{"text":"Yeah.","start":297.595,"end":297.915,"sentiment":"neutral","sentiment_score":-0.02732236310839653},{"text":"I was.","start":297.915,"end":298.495,"sentiment":"neutral","sentiment_score":-0.04834428243339062},{"text":"I remember it did let me log in using the username and the password.","start":304.55502,"end":308.66,"sentiment":"neutral","sentiment_score":-0.15756245808941977}],"sentiment":"neutral","sentiment_score":-0.1104405340960338,"num_words":21,"start":285.26,"end":308.66},{"sentences":[{"text":"But after I did that, I tried did all the steps, tried setting it up, and then it just said there's no connection between the Internet and the, like, the actual thing.","start":308.8,"end":319.04,"sentiment":"neutral","sentiment_score":-0.2619057781994343},{"text":"The Wi Fi?","start":319.04,"end":319.84003,"sentiment":"neutral","sentiment_score":-0.05084518219033877},{"text":"Yeah.","start":319.84003,"end":320.34003,"sentiment":"neutral","sentiment_score":-0.03565789386630058},{"text":"What's the website I need to get to?","start":337.11,"end":339.28998,"sentiment":"neutral","sentiment_score":-0.02958199824206531},{"text":"What's the website?","start":342.63,"end":343.59,"sentiment":"neutral","sentiment_score":-0.019643948102990787}],"sentiment":"neutral","sentiment_score":-0.18861204623541933,"num_words":47,"start":308.8,"end":343.59},{"sentences":[{"text":"Like, is there a name for?","start":343.59,"end":344.88998,"sentiment":"neutral","sentiment_score":-0.014577654656022787},{"text":"Where where's the app?","start":352.835,"end":354.595,"sentiment":"neutral","sentiment_score":0.002606611233204603},{"text":"Can you just where am I sending the 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okay.","start":373.9,"end":384.11502,"sentiment":"negative","sentiment_score":-0.35985112615994047}],"sentiment":"neutral","sentiment_score":-0.2500474750064313,"num_words":30,"start":360.915,"end":384.11502},{"sentences":[{"text":"It's just a new number he sent it.","start":418.88,"end":420.82,"sentiment":"neutral","sentiment_score":-0.17717059887945652},{"text":"Yeah.","start":421.84003,"end":422.34003,"sentiment":"neutral","sentiment_score":-0.03333103656768799},{"text":"Oh, yeah.","start":423.36002,"end":424.02002,"sentiment":"neutral","sentiment_score":-0.05614057742059231},{"text":"Sorry.","start":425.6,"end":426.1,"sentiment":"neutral","sentiment_score":-0.09154091030359268},{"text":"That one.","start":427.68,"end":428.32,"sentiment":"neutral","sentiment_score":-0.06940722838044167}],"sentiment":"neutral","sentiment_score":-0.12809516782207148,"num_words":14,"start":418.88,"end":428.32},{"sentences":[{"text":"That's the number.","start":428.32,"end":428.88,"sentiment":"neutral","sentiment_score":-0.04263371725877126},{"text":"Yeah.","start":428.88,"end":429.04,"sentiment":"neutral","sentiment_score":-0.04990477114915848},{"text":"I know.","start":429.04,"end":429.36002,"sentiment":"neutral","sentiment_score":-0.09523029625415802},{"text":"But I can't see it.","start":429.36002,"end":430.24,"sentiment":"neutral","sentiment_score":-0.2457064390182495},{"text":"It's not there.","start":430.24,"end":431.06,"sentiment":"neutral","sentiment_score":-0.2552911440531413}],"sentiment":"neutral","sentiment_score":-0.16876229590603284,"num_words":14,"start":428.32,"end":431.06},{"sentences":[{"text":"Let's see if he sent it now.","start":431.36002,"end":432.72,"sentiment":"neutral","sentiment_score":-0.11123740460191454},{"text":"So that's Well, What do you have?","start":432.72,"end":449.29,"sentiment":"neutral","sentiment_score":-0.08428634383848735},{"text":"I can if I cancel it, we're working.","start":449.83,"end":451.59,"sentiment":"neutral","sentiment_score":-0.19790962152183056},{"text":"Both now.","start":451.83,"end":452.65,"sentiment":"neutral","sentiment_score":-0.05255121551454067},{"text":"Yeah.","start":453.11,"end":453.27,"sentiment":"neutral","sentiment_score":-0.0023904480040073395}],"sentiment":"neutral","sentiment_score":-0.12237744361162185,"num_words":25,"start":431.36002,"end":453.27},{"sentences":[{"text":"I'm waiting.","start":453.27,"end":453.93,"sentiment":"neutral","sentiment_score":-0.04540467634797096},{"text":"Let's just do it.","start":456.87,"end":458.01,"sentiment":"neutral","sentiment_score":-0.05846008891239762},{"text":"If I can do it.","start":465.745,"end":467.285,"sentiment":"neutral","sentiment_score":-0.01791508086025715},{"text":"Was it just did you correct the contacts?","start":469.985,"end":472.83002,"sentiment":"neutral","sentiment_score":-0.012290115701034665},{"text":"I'm trying to.","start":472.97,"end":473.69,"sentiment":"neutral","sentiment_score":-0.3060543934504191}],"sentiment":"neutral","sentiment_score":-0.06503223720937967,"num_words":22,"start":453.27,"end":473.69},{"sentences":[{"text":"You keep canceling, mate.","start":473.69,"end":475.15002,"sentiment":"negative","sentiment_score":-0.6978713423013687},{"text":"Okay.","start":475.29,"end":475.79,"sentiment":"neutral","sentiment_score":-0.2580508291721344},{"text":"Alright.","start":476.01,"end":476.51,"sentiment":"neutral","sentiment_score":-0.17607662081718445},{"text":"There we go.","start":476.89,"end":477.79,"sentiment":"neutral","sentiment_score":-0.14921146631240845},{"text":"So that.","start":478.33002,"end":481.07,"sentiment":"negative","sentiment_score":-0.37675002217292786}],"sentiment":"negative","sentiment_score":-0.4024315693161704,"num_words":11,"start":473.69,"end":481.07},{"sentences":[{"text":"My son's getting very frustrated with me.","start":487.685,"end":489.76498,"sentiment":"negative","sentiment_score":-0.7141393423080444},{"text":"Sorry.","start":489.76498,"end":490.26498,"sentiment":"neutral","sentiment_score":-0.32620036602020264},{"text":"Okay.","start":490.72498,"end":491.22498,"sentiment":"neutral","sentiment_score":-0.14874686300754547},{"text":"Just trying to send you the photos.","start":492.88498,"end":494.66498,"sentiment":"neutral","sentiment_score":-0.13105534549270356},{"text":"You're trying to create trying to create the contact, but it's yeah.","start":494.72498,"end":501.19,"sentiment":"neutral","sentiment_score":-0.10411933623254299}],"sentiment":"neutral","sentiment_score":-0.2728836456579821,"num_words":28,"start":487.685,"end":501.19},{"sentences":[{"text":"You you are.","start":505.65002,"end":506.47,"sentiment":"negative","sentiment_score":-0.5646692415078481},{"text":"You fucking you're fucking I'm just trying to mail it to 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phone.","start":551.97,"end":556.79,"sentiment":"neutral","sentiment_score":-0.06485107095669145},{"text":"Yeah.","start":561.17,"end":561.67,"sentiment":"neutral","sentiment_score":-0.030522333458065987}],"sentiment":"neutral","sentiment_score":-0.05416727147530764,"num_words":32,"start":518.195,"end":561.67},{"sentences":[{"text":"Yeah.","start":565.97504,"end":566.295,"sentiment":"neutral","sentiment_score":-0.11936954408884048},{"text":"That's that's been happening the whole time.","start":566.295,"end":568.135,"sentiment":"neutral","sentiment_score":-0.2508996043886457},{"text":"Like, we can't get it on.","start":568.135,"end":569.255,"sentiment":"neutral","sentiment_score":-0.20401212324698767},{"text":"We tried everything, and it just won't come on.","start":569.255,"end":571.59503,"sentiment":"neutral","sentiment_score":-0.2294562558333079},{"text":"Yeah.","start":575.655,"end":576.135,"sentiment":"neutral","sentiment_score":-0.06974928081035614}],"sentiment":"neutral","sentiment_score":-0.21810812906672558,"num_words":24,"start":565.97504,"end":576.135},{"sentences":[{"text":"So I've been thinking.","start":576.135,"end":577.275,"sentiment":"neutral","sentiment_score":-0.041986746713519096},{"text":"Yeah.","start":585.89,"end":586.13,"sentiment":"neutral","sentiment_score":-0.013745583593845367},{"text":"The cable the power cable.","start":586.13,"end":587.75,"sentiment":"neutral","sentiment_score":-0.01907089166343212},{"text":"Yep.","start":590.37,"end":590.87,"sentiment":"neutral","sentiment_score":0.020978868007659912},{"text":"Yep.","start":600.365,"end":600.865,"sentiment":"neutral","sentiment_score":0.02067245915532112}],"sentiment":"neutral","sentiment_score":-0.019616308466841776,"num_words":12,"start":576.135,"end":600.865},{"sentences":[{"text":"Yeah.","start":603.245,"end":603.565,"sentiment":"neutral","sentiment_score":0.03117995336651802},{"text":"So I'll just unplug it for about thirty seconds there.","start":603.565,"end":606.24,"sentiment":"neutral","sentiment_score":0.014430357702076435},{"text":"Alright.","start":608.08,"end":608.58,"sentiment":"neutral","sentiment_score":0.0586547777056694},{"text":"No.","start":634.63995,"end":634.8,"sentiment":"neutral","sentiment_score":-0.014082594774663448},{"text":"This is our first time setting it up.","start":634.8,"end":636.66,"sentiment":"neutral","sentiment_score":0.051144052762538195}],"sentiment":"neutral","sentiment_score":0.029962292162790186,"num_words":21,"start":603.245,"end":636.66},{"sentences":[{"text":"Yep.","start":639.51996,"end":640.01996,"sentiment":"neutral","sentiment_score":0.10791514813899994},{"text":"Plugged it back in.","start":643.27997,"end":644.42,"sentiment":"neutral","sentiment_score":0.21144040301442146},{"text":"The lock's meant to be terminal?","start":655.885,"end":657.185,"sentiment":"neutral","sentiment_score":0.05230647511780262},{"text":"Yeah.","start":663.83,"end":664.33,"sentiment":"neutral","sentiment_score":0.07502679526805878},{"text":"It's just that's yeah.","start":665.35,"end":666.55,"sentiment":"neutral","sentiment_score":0.07640277873724699}],"sentiment":"neutral","sentiment_score":0.10300959507003427,"num_words":16,"start":639.51996,"end":666.55},{"sentences":[{"text":"It's it's just staying as the one light on.","start":666.55,"end":669.13,"sentiment":"neutral","sentiment_score":0.05375136766168806},{"text":"Yeah.","start":681.77496,"end":682.27496,"sentiment":"neutral","sentiment_score":0.004764990881085396},{"text":"What's the address?","start":694.65,"end":695.55005,"sentiment":"neutral","sentiment_score":0.0003270552648852269},{"text":"Unit 401.","start":697.815,"end":699.09503,"sentiment":"neutral","sentiment_score":0.002466013189405203},{"text":"Unit 401.","start":699.09503,"end":700.29504,"sentiment":"neutral","sentiment_score":0.0041756415739655495}],"sentiment":"neutral","sentiment_score":0.029575986773980892,"num_words":17,"start":666.55,"end":700.29504},{"sentences":[{"text":"2 02.","start":700.29504,"end":701.09503,"sentiment":"neutral","sentiment_score":0.004699086071923375},{"text":"I'll just message it.","start":701.09503,"end":702.315,"sentiment":"neutral","sentiment_score":0.02284906804561615},{"text":"What is it?","start":703.895,"end":704.715,"sentiment":"neutral","sentiment_score":0.020079850529630978},{"text":"401 Slash 255 Street, Old Town.","start":705.41504,"end":711.76,"sentiment":"neutral","sentiment_score":0.017255904929091532},{"text":"You are?","start":714.94,"end":715.60004,"sentiment":"neutral","sentiment_score":0.02485730405896902}],"sentiment":"neutral","sentiment_score":0.018487296094570088,"num_words":17,"start":700.29504,"end":715.60004},{"sentences":[{"text":"What are we?","start":721.5,"end":722.265,"sentiment":"neutral","sentiment_score":-0.0033176780367890992},{"text":"With what?","start":722.425,"end":723.245,"sentiment":"neutral","sentiment_score":-0.009980745147913694},{"text":"Sorry?","start":725.945,"end":726.445,"sentiment":"neutral","sentiment_score":-0.022143028676509857},{"text":"No.","start":739.88,"end":740.12006,"sentiment":"neutral","sentiment_score":-0.054360531270504},{"text":"It's just me and my mom.","start":740.12006,"end":741.82,"sentiment":"neutral","sentiment_score":-0.04094766639173031}],"sentiment":"neutral","sentiment_score":-0.027084929438737724,"num_words":13,"start":721.5,"end":741.82},{"sentences":[{"text":"Yep.","start":753.995,"end":754.495,"sentiment":"neutral","sentiment_score":0.008750423789024353},{"text":"Yeah.","start":806.11005,"end":806.61005,"sentiment":"neutral","sentiment_score":-0.001872992143034935},{"text":"Oh, yeah.","start":812.26495,"end":813.005,"sentiment":"neutral","sentiment_score":-0.07030299678444862},{"text":"Same same kind of problems or a bit different.","start":814.505,"end":817.005,"sentiment":"neutral","sentiment_score":-0.12756768614053726},{"text":"Yeah.","start":821.46497,"end":821.88,"sentiment":"neutral","sentiment_score":-0.06254859268665314}],"sentiment":"neutral","sentiment_score":-0.09602759499102831,"num_words":14,"start":753.995,"end":821.88},{"sentences":[{"text":"Yeah.","start":825.16003,"end":825.64,"sentiment":"neutral","sentiment_score":-0.09908315539360046},{"text":"I don't know.","start":825.64,"end":826.52,"sentiment":"neutral","sentiment_score":-0.15658831596374512},{"text":"Couple of it has.","start":826.52,"end":827.5,"sentiment":"neutral","sentiment_score":-0.12900680303573608},{"text":"Yeah.","start":830.52,"end":830.76,"sentiment":"neutral","sentiment_score":-0.1389082968235016},{"text":"It's just the same one lot.","start":830.76,"end":832.38,"sentiment":"neutral","sentiment_score":-0.1720201000571251}],"sentiment":"neutral","sentiment_score":-0.15039361417293548,"num_words":15,"start":825.16003,"end":832.38},{"sentences":[{"text":"Yes.","start":866.435,"end":866.755,"sentiment":"neutral","sentiment_score":0.0005120802670717239},{"text":"This one.","start":866.755,"end":867.57495,"sentiment":"neutral","sentiment_score":-0.052406195551157},{"text":"The lot linen one.","start":879.59,"end":881.21,"sentiment":"neutral","sentiment_score":0.000542899826541543},{"text":"Yep.","start":882.47003,"end":882.97003,"sentiment":"neutral","sentiment_score":0.04389175772666931},{"text":"Yep.","start":895.685,"end":896.185,"sentiment":"neutral","sentiment_score":0.05735050141811371}],"sentiment":"neutral","sentiment_score":-0.00009849470936589771,"num_words":9,"start":866.435,"end":896.185},{"sentences":[{"text":"From the black box?","start":899.44495,"end":900.82495,"sentiment":"neutral","sentiment_score":-0.022331397980451584},{"text":"Yeah.","start":901.76495,"end":902.08496,"sentiment":"neutral","sentiment_score":0.04449049010872841},{"text":"I'll try that.","start":902.08496,"end":902.985,"sentiment":"neutral","sentiment_score":0.042360289643208184},{"text":"Yeah.","start":904.23004,"end":904.47003,"sentiment":"neutral","sentiment_score":0.05858969688415527},{"text":"I'm just pulled it out, and I'm gonna try and pull it push it back in.","start":904.47003,"end":908.49,"sentiment":"neutral","sentiment_score":0.04067909508012235}],"sentiment":"neutral","sentiment_score":0.03166803941130638,"num_words":25,"start":899.44495,"end":908.49},{"sentences":[{"text":"Push it back in.","start":910.47003,"end":911.53,"sentiment":"neutral","sentiment_score":0.02547378046438098},{"text":"Nah.","start":915.27,"end":915.67004,"sentiment":"neutral","sentiment_score":-0.0365559458732605},{"text":"This is the same.","start":915.67004,"end":916.81,"sentiment":"neutral","sentiment_score":-0.028843603562563658},{"text":"Yeah.","start":943.52997,"end":943.93,"sentiment":"neutral","sentiment_score":-0.0178988017141819},{"text":"Yeah.","start":943.93,"end":944.17,"sentiment":"neutral","sentiment_score":-0.05119110271334648}],"sentiment":"neutral","sentiment_score":-0.0108295584266836,"num_words":11,"start":910.47003,"end":944.17},{"sentences":[{"text":"None of them are on.","start":944.17,"end":945.05,"sentiment":"neutral","sentiment_score":-0.21515370905399323},{"text":"It's just the yeah, it's just the power button.","start":945.05,"end":947.905,"sentiment":"neutral","sentiment_score":-0.16477911008728874},{"text":"Yeah.","start":961.245,"end":961.65,"sentiment":"neutral","sentiment_score":-0.1892661899328232},{"text":"The one with the green head?","start":970.05005,"end":971.27,"sentiment":"neutral","sentiment_score":-0.0359416858603557},{"text":"It's not a black box.","start":973.09,"end":974.69,"sentiment":"neutral","sentiment_score":-0.06471841037273407}],"sentiment":"neutral","sentiment_score":-0.12643418819285357,"num_words":26,"start":944.17,"end":974.69},{"sentences":[{"text":"It's the optical receiver from Linum Linham Network.","start":974.69,"end":978.795,"sentiment":"neutral","sentiment_score":-0.0163109905552119},{"text":"Yeah.","start":981.415,"end":981.915,"sentiment":"neutral","sentiment_score":-0.0011326149106025696},{"text":"Yeah.","start":982.45496,"end":982.615,"sentiment":"neutral","sentiment_score":-0.0023733340203762054},{"text":"It seem to be plugged in properly.","start":982.615,"end":984.855,"sentiment":"neutral","sentiment_score":-0.05122748602713857},{"text":"Yeah.","start":984.855,"end":985.355,"sentiment":"neutral","sentiment_score":-0.07112894207239151}],"sentiment":"neutral","sentiment_score":-0.0313175120908353,"num_words":18,"start":974.69,"end":985.355},{"sentences":[{"text":"No.","start":989.415,"end":989.915,"sentiment":"negative","sentiment_score":-0.3832920789718628},{"text":"Yeah.","start":1001.54004,"end":1002.04004,"sentiment":"neutral","sentiment_score":-0.08766254037618637},{"text":"Yep.","start":1021.565,"end":1022.065,"sentiment":"neutral","sentiment_score":0.028747811913490295},{"text":"Yeah.","start":1029.63,"end":1030.13,"sentiment":"neutral","sentiment_score":0.07633095979690552},{"text":"Yeah.","start":1035.23,"end":1035.73,"sentiment":"neutral","sentiment_score":0.03039939701557159}],"sentiment":"neutral","sentiment_score":-0.06709529012441635,"num_words":5,"start":989.415,"end":1035.73},{"sentences":[{"text":"Yeah.","start":1044.765,"end":1045.265,"sentiment":"neutral","sentiment_score":0.033620499074459076},{"text":"Yeah.","start":1053.58,"end":1053.9,"sentiment":"neutral","sentiment_score":0.04859885200858116},{"text":"I've created a password for it.","start":1053.9,"end":1055.34,"sentiment":"neutral","sentiment_score":0.05243761713306109},{"text":"That's what you're wondering?","start":1055.34,"end":1056.4,"sentiment":"neutral","sentiment_score":0.04573367442935705},{"text":"Yeah.","start":1062.5399,"end":1063.0399,"sentiment":"neutral","sentiment_score":0.05782118067145347}],"sentiment":"neutral","sentiment_score":0.04904622555925296,"num_words":13,"start":1044.765,"end":1063.0399},{"sentences":[{"text":"Yeah.","start":1070.885,"end":1071.385,"sentiment":"neutral","sentiment_score":0.02708343416452408},{"text":"Yeah.","start":1075.045,"end":1075.545,"sentiment":"neutral","sentiment_score":0.05558593198657036},{"text":"Yep.","start":1082.885,"end":1083.385,"sentiment":"neutral","sentiment_score":0.1068439483642578},{"text":"Mhmm.","start":1098.0399,"end":1098.5399,"sentiment":"neutral","sentiment_score":-0.03920692577958107},{"text":"Yeah.","start":1101.815,"end":1102.315,"sentiment":"neutral","sentiment_score":-0.08567549288272858}],"sentiment":"neutral","sentiment_score":0.01292617917060852,"num_words":5,"start":1070.885,"end":1102.315},{"sentences":[{"text":"Yeah.","start":1107.415,"end":1107.915,"sentiment":"neutral","sentiment_score":-0.0932416245341301},{"text":"Yeah.","start":1116.87,"end":1117.37,"sentiment":"neutral","sentiment_score":-0.08352755755186081},{"text":"Mhmm.","start":1123.51,"end":1124.01,"sentiment":"neutral","sentiment_score":0.027202509343624115},{"text":"Alright.","start":1128.105,"end":1128.345,"sentiment":"neutral","sentiment_score":0.2199357748031616},{"text":"Thank you.","start":1128.345,"end":1129.085,"sentiment":"neutral","sentiment_score":0.32757917046546936}],"sentiment":"neutral","sentiment_score":0.12092124049862225,"num_words":6,"start":1107.415,"end":1129.085},{"sentences":[{"text":"Yeah.","start":1130.905,"end":1131.065,"sentiment":"neutral","sentiment_score":-0.13722717761993408},{"text":"No.","start":1131.065,"end":1131.305,"sentiment":"neutral","sentiment_score":-0.11083268374204636},{"text":"It's all good.","start":1131.305,"end":1132.125,"sentiment":"positive","sentiment_score":0.8131824135780334},{"text":"Alright.","start":1133.705,"end":1134.025,"sentiment":"positive","sentiment_score":0.43017610907554626},{"text":"It's good.","start":1134.025,"end":1134.6849,"sentiment":"neutral","sentiment_score":0.3034367002546787}],"sentiment":"positive","sentiment_score":0.40356711111962795,"num_words":8,"start":1130.905,"end":1134.6849}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good\n\nChannel 1: Already paid. Sorry.\n\nChannel 0: hello.\n\nChannel 1: Hello?\n\nChannel 0: Good afternoon, Intel.\n\nChannel 1: Hi. I'm having trouble with my Airtel. The Wi Fi is not connecting to the Internet.\n\nChannel 0: Okay. One second. Can I have the account holder's first name, please?\n\nChannel 1: Amanda.\n\nChannel 0: And Amanda surname?\n\nChannel 1: Cooper, c, o o, p e r.\n\nChannel 0: Okay. You're Amanda Cooper with Linham Networks.\n\nChannel 1: Yes.\n\nChannel 0: It's got here that your son will be setting up the Internet when he he gets home.\n\nChannel 1: Yes. We've tried doing that. We tried doing it yesterday and no go. So we're not sure what the issue is because the Wi Fi is on, but we're not connecting.\n\nChannel 0: Okay. Hang on a sec. Are you do you guys have the WhatsApp app?\n\nChannel 1: What's the\n\nChannel 0: What's\n\nChannel 1: what what what's that? I don't have it.\n\nChannel 0: WhatsApp?\n\nChannel 1: Do you have it, Coby?\n\nChannel 0: I\n\nChannel 1: The app. The WhatsApp. WhatsApp. No. He doesn't have it either.\n\nChannel 0: okay. Fair enough. Alright. So in that case, I will send you a text to (843) 835-0290. And if you could you're using your own router.\n\nChannel 1: Yep.\n\nChannel 0: I just need to know what router you're using and\n\nChannel 1: Yeah.\n\nChannel 0: how you've\n\nChannel 1: I've got\n\nChannel 0: set\n\nChannel 1: it\n\nChannel 0: it\n\nChannel 1: here.\n\nChannel 0: up.\n\nChannel 1: It's\n\nChannel 0: Sorry?\n\nChannel 1: a wife Wi Fi six router a x 1,800 dual band.\n\nChannel 0: Yeah. But what model is it?\n\nChannel 1: Where's that? Archer AX 23.\n\nChannel 0: Yep. Hang on a sec. 290. Your number, 0438358290?\n\nChannel 1: Yes.\n\nChannel 0: No. 430350290. Says user busy.\n\nChannel 1: That's weird because I mean, I'm talking to you, but should still come through.\n\nChannel 0: Okay. Hang on a sec. Let's see if I\n\nChannel 1: So I spoke to someone this morning.\n\nChannel 0: I just\n\nChannel 1: She\n\nChannel 0: sent\n\nChannel 1: sent\n\nChannel 0: a\n\nChannel 1: through\n\nChannel 0: text. Hello? Did you get it?\n\nChannel 1: nope. No. Nothing's come through.\n\nChannel 0: 0430350290.\n\nChannel 1: Oh, yeah. Yep. It's come through now.\n\nChannel 0: Okay. Alright. So if you just send me a photo of how you've got the Internet connected from the little black box to your Wi Fi. And on on the back of the Wi Fi, there's a sticker there that gives me the information of the type of Wi Fi you're using or router. If you\n\nChannel 1: Right.\n\nChannel 0: can just send me that photo, that'll that'll help a lot.\n\nChannel 1: Okay. So the underneath where there's barcodes for the router or just the back where there's the ports?\n\nChannel 0: Now if you turn it upside down, there's a sticker\n\nChannel 1: Yep.\n\nChannel 0: there.\n\nChannel 1: Yep. Yep.\n\nChannel 0: You can send\n\nChannel 1: Okay.\n\nChannel 0: me a photo of that,\n\nChannel 1: Yep.\n\nChannel 0: and you should have a cable connected from the little black box, is it, from Lulu Networks to your router?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay. So if you send me a photo of that little black box\n\nChannel 1: Yep.\n\nChannel 0: and where the where the cable's connected into the little black box and the other end of the cable to your router. Is it in in your router? Is it in the WA import?\n\nChannel 1: The can you say that COVID? That's w a n? It just says g e. I don't know what that means. Oh, no.\n\nIt's connected. This is the WAN. Yeah. That's connected. Alright.\n\nChannel 0: So the WAN port's connected to the little black box. Right?\n\nChannel 1: Yeah.\n\nChannel 0: And were you able to put in the credentials that we sent you in the triple POE settings?\n\nChannel 1: What? That's OOOE OOOPE.\n\nChannel 0: No. Triple P\n\nChannel 1: I couldn't access that.\n\nChannel 0: o\n\nChannel 1: He couldn't access it. Right.\n\nChannel 0: e. Yeah. Well, if you can't access it and put that in there, you're not gonna get Internet.\n\nChannel 1: So we couldn't access it. Why, Cody? I tried I tried going to the website. It just wouldn't it would just show me the password. It would be create new password, do that, and then it's just like no Internet access.\n\nChannel 0: Okay. Do you guys have a laptop?\n\nChannel 1: We can't we can't hotspot it. The laptop will not allow us to hotspot.\n\nChannel 0: Okay. Alright. So send me those photos. And\n\nChannel 1: Yeah. Where\n\nChannel 0: with\n\nChannel 1: am I?\n\nChannel 0: with when you log in to the router interface, alright, you need to be connected to the Wi Fi of that router. Were you connect are you connected to the Wi Fi?\n\nChannel 1: Yeah. I was.\n\nChannel 0: And what it didn't let allow you to log in or something?\n\nChannel 1: I remember it did let me log in using the username and the password. But after I did that, I tried did all the steps, tried setting it up, and then it just said there's no connection between the Internet and the, like, the actual thing. The Wi Fi? Yeah.\n\nChannel 0: Yeah. Yeah. Forget about there's no Internet connection. We need to connect to the Wi Fi so we can log in to the router, manipulate it, go to the triple POE settings of that router, and then put in the username and password that we sent you.\n\nChannel 1: What's the website I need to get to?\n\nChannel 0: Sorry?\n\nChannel 1: What's the website? Like, is there a name for?\n\nChannel 0: No. Well, depending on the that's why I'm waiting for that sticker to come on so I can help you out with that until I get a photo of that sticker. Okay?\n\nChannel 1: Where where's the app? Can you just where am I sending the photos?\n\nChannel 0: Do that will I just send you hello to that number?\n\nChannel 1: K. Yep. Right. Okay. Can you send?\n\nI can't see, but that that it's all through the phone. That that so I haven't got my glasses on, so I'm just not okay. It's just a new number he sent it. Yeah. Oh, yeah.\n\nSorry. That one. That's the number. Yeah. I know.\n\nBut I can't see it. It's not there. Let's see if he sent it now. So that's Well, What do you have? I can if I cancel it, we're working.\n\nBoth now. Yeah. I'm waiting. Let's just do it. If I can do it.\n\nWas it just did you correct the contacts? I'm trying to. You keep canceling, mate. Okay. Alright.\n\nThere we go. So that. My son's getting very frustrated with me. Sorry. Okay.\n\nChannel 0: What are you what are you trying to do?\n\nChannel 1: Just trying to send you the photos. You're trying to create trying to create the contact, but\n\nChannel 0: But I've I've sent\n\nChannel 1: it's\n\nChannel 0: you the hello.\n\nChannel 1: yeah.\n\nChannel 0: You just open up the camera onto that and just send the photo, and that's it.\n\nChannel 1: You you are. You fucking you're fucking I'm just trying to mail it to him. God. Sorry. Here we go.\n\nChannel 0: Sorry?\n\nChannel 1: There we go. I'm sending them now.\n\nChannel 0: So how are you connected to the Wi Fi? With a laptop or your phone?\n\nChannel 1: Sorry?\n\nChannel 0: With your Wi Fi, are you oh, okay. Hang on. So you're connected to the router via Wi Fi on a phone device or a laptop?\n\nChannel 1: I was trying it just then when it was on a laptop, but when I signed into it, it was on my phone.\n\nChannel 0: Okay. Can you if you use a laptop, it's much better. But\n\nChannel 1: Yeah.\n\nChannel 0: that little black box on on the wall, I can just see the power light. I can't see any other light.\n\nChannel 1: Yeah. That's that's been happening the whole time. Like, we can't get it on. We tried everything, and it just won't come on.\n\nChannel 0: Well, then there's an issue with that box.\n\nChannel 1: Yeah. So I've been thinking.\n\nChannel 0: See that little black power supply that goes onto it?\n\nChannel 1: Yeah. The cable the power cable.\n\nChannel 0: Yeah. Can you pull that out for about\n\nChannel 1: Yep.\n\nChannel 0: thirty seconds and put it back in and see if those other two if the other light there should be at least well, now that you've connected the Ethernet cable there as well to your router, there should\n\nChannel 1: Yep.\n\nChannel 0: be three three lights on.\n\nChannel 1: Yeah. So I'll just unplug it for about thirty seconds there. Alright.\n\nChannel 0: Yeah. Dual band Wi Fi six model router. So that's good. Okay. Ppl.wifi.net.\n\nOkay. Now you've used this router elsewhere?\n\nChannel 1: No. This is our first time setting it up.\n\nChannel 0: So is this a brand new router, is it?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Cool.\n\nChannel 1: Plugged it back in. The lock's meant to be terminal?\n\nChannel 0: Yeah. Go away with a little waffles just to double check and make sure they all have on the whole.\n\nChannel 1: Yeah. It's just that's yeah. It's it's just staying as the one light on.\n\nChannel 0: If those are if the other light doesn't come on, then it's up and running. We need to find out what's wrong with it and send out a tick oh, well, the need Lineman will need to send out a technician.\n\nChannel 1: Yeah.\n\nChannel 0: What's the actual address you have there?\n\nChannel 1: What's\n\nChannel 0: Unit.\n\nChannel 1: the address? Unit 401. Unit 401. 2\n\nChannel 0: Yep.\n\nChannel 1: 02. I'll just message it. What is it? 401 Slash 255 Street, Old Town.\n\nChannel 0: How was it? How was it today?\n\nChannel 1: You are?\n\nChannel 0: Is are you guys with Gustavo?\n\nChannel 1: What are we? With what?\n\nChannel 0: Oh, hang\n\nChannel 1: Sorry?\n\nChannel 0: on. No. No. 401250 High Street, Thomas Town. Is somebody is there somebody else living in that same unit?\n\nChannel 1: No. It's just me and my mom.\n\nChannel 0: Same one. And that's 401250 High Street, Thomastown.\n\nChannel 1: Yep.\n\nChannel 0: Oh, here's 403240 High Street. Okay. So this is these are those white buildings, the one next to each other. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because I was out there about a couple of hours ago.\n\nChannel 1: Oh, yeah. Same same kind of problems or a bit different.\n\nChannel 0: No. They had the three lights on,\n\nChannel 1: Yeah.\n\nChannel 0: but you've only got the one light on and that\n\nChannel 1: Yeah. I don't know. Couple of it has.\n\nChannel 0: so you still got the same thing. Right?\n\nChannel 1: Yeah. It's just the same one lot.\n\nChannel 0: No. But then then that's not good. Alright. Yeah. Yeah.\n\nAnd that's alright. I got that. Okay. I got a feeling that this building is gonna have issues. This happens when the when the builders don't put in the product properly.\n\nSo you still just got the one light. Right?\n\nChannel 1: Yes. This one.\n\nChannel 0: Okay. Let me just have a look at something here. Do you see that little white box?\n\nChannel 1: The lot linen one.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Are you able to follow that? Okay. So where is the blah blah blah blah. Alright. The one that's plugged into the little black box that's got the little white cable with a green head on it,\n\nChannel 1: Yep.\n\nChannel 0: Are you able to pull that out and then put it back in?\n\nChannel 1: From the black box?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I'll try that. Yeah. I'm just pulled it out, and I'm gonna try and pull it push it back in. Push it back in.\n\nChannel 0: Okay. Is it any of the other lights coming on?\n\nChannel 1: Nah. This is the same.\n\nChannel 0: Alright. Yeah. That's definitely yep. Now it should be two other lights on the middle light. The power light in the middle light should be solid, and the third light, that looks like a little TV icon that should be flashing.\n\nChannel 1: Yeah. Yeah. None of them are on. It's just the yeah, it's just the power button.\n\nChannel 0: Looks like we it looks like the the builders have done a lousy job installing these.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. That that white optic cable, where else is it plugged apart from the the\n\nChannel 1: The one\n\nChannel 0: little\n\nChannel 1: with the green head?\n\nChannel 0: yeah.\n\nChannel 1: It's not a black box. It's the optical receiver from Linum Linham\n\nChannel 0: Yeah. Just double\n\nChannel 1: Network.\n\nChannel 0: checking that all those are plugged in properly.\n\nChannel 1: Yeah.\n\nChannel 0: Because you\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: It\n\nChannel 0: mean\n\nChannel 1: seem to be plugged in properly. Yeah.\n\nChannel 0: yeah. And no light comes on.\n\nChannel 1: No.\n\nChannel 0: Alright. Look. We're gonna have to log a fault here, and we're gonna have to get Linda, and probably they might have to send out a technician to fix that up.\n\nChannel 1: Yeah.\n\nChannel 0: But in the meantime, we also need to provision your router. So with that router there, you'll need to hook up to the Wi Fi first. You got t p link 989890 under Underscore5\n\nChannel 1: Yep.\n\nChannel 0: g. So you'll need to connect to that. The PIN the PIN is 63813326.\n\nChannel 1: Yeah.\n\nChannel 0: So everything is there. So you log in to that, then you open up your Google Chrome. It's gonna\n\nChannel 1: Yeah.\n\nChannel 0: be your Google Chrome. And then you're gonna go on the URL section, the URL, not the search button, not the search engine. You\n\nChannel 1: Yeah.\n\nChannel 0: gotta write down tplinkwifi.net. So if it's a brand new router, it'll ask you to create a password.\n\nChannel 1: Yeah. I've created a password for it. That's what you're wondering?\n\nChannel 0: Okay. So once you've created the password, then you gotta log back into the router.\n\nChannel 1: Yeah.\n\nChannel 0: And once you've logged back into the router, you're gonna\n\nChannel 1: Yeah.\n\nChannel 0: go to different stages to get to the triple POE settings.\n\nChannel 1: Yeah.\n\nChannel 0: And then when you get to the triple POE settings, you put in the username and password that we sent to you via text.\n\nChannel 1: Yep.\n\nChannel 0: And once you put that in, you finish up the cycle. And that way, we've got the router done, and we just gotta wait for Linux to fix up everything else. So if it's something that they could fix up from their back end, then\n\nChannel 1: Mhmm.\n\nChannel 0: the the Internet will just come on.\n\nChannel 1: Yeah.\n\nChannel 0: If they can't, they might have to send out a technician to probably change the box over or something like that.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because, I mean, without those other two lights, it's just not gonna work.\n\nChannel 1: Yeah.\n\nChannel 0: So leave that with me, and I'll get I'll get the team to log a file.\n\nChannel 1: Mhmm.\n\nChannel 0: And and, yeah, we'll try and get that resolved for you as soon as possible.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Alright. Sorry about that, mate.\n\nChannel 1: Yeah. No. It's all good.\n\nChannel 0: Okay. Take care then. Bye.\n\nChannel 1: Alright. It's good.","paragraphs":[{"sentences":[{"text":"Good","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.2662745416164398}],"sentiment":"neutral","sentiment_score":0.2662745416164398,"channel":0,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Already paid.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.24919411540031433},{"text":"Sorry.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.13998204469680786}],"sentiment":"neutral","sentiment_score":0.21279009183247885,"channel":1,"num_words":3,"start":0.88,"end":2.6599998},{"sentences":[{"text":"hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.1497212052345276}],"sentiment":"neutral","sentiment_score":0.1497212052345276,"channel":0,"num_words":1,"start":2.32,"end":2.72},{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.14787743985652924}],"sentiment":"neutral","sentiment_score":0.14787743985652924,"channel":1,"num_words":1,"start":2.72,"end":3.22},{"sentences":[{"text":"Good afternoon, Intel.","start":2.72,"end":3.86,"sentiment":"neutral","sentiment_score":0.16564693550268808}],"sentiment":"neutral","sentiment_score":0.16564693550268808,"channel":0,"num_words":3,"start":2.72,"end":3.86},{"sentences":[{"text":"Hi.","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":-0.03198074549436569},{"text":"I'm having trouble with my Airtel.","start":5.2,"end":6.98,"sentiment":"neutral","sentiment_score":-0.14727985113859177},{"text":"The Wi Fi is not connecting to the Internet.","start":7.6,"end":9.94,"sentiment":"neutral","sentiment_score":-0.3178354418940014}],"sentiment":"neutral","sentiment_score":-0.23601117683574557,"channel":1,"num_words":16,"start":4.16,"end":9.94},{"sentences":[{"text":"Okay.","start":10.88,"end":11.36,"sentiment":"neutral","sentiment_score":-0.04022878408432007},{"text":"One second.","start":11.36,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.02518867328763008},{"text":"Can I have the account holder's first name, please?","start":15.554999,"end":17.974998,"sentiment":"neutral","sentiment_score":0.005302722358869182}],"sentiment":"neutral","sentiment_score":-0.0035734691191464663,"channel":0,"num_words":12,"start":10.88,"end":17.974998},{"sentences":[{"text":"Amanda.","start":18.075,"end":18.575,"sentiment":"neutral","sentiment_score":0.0007734582759439945}],"sentiment":"neutral","sentiment_score":0.0007734582759439945,"channel":1,"num_words":1,"start":18.075,"end":18.575},{"sentences":[{"text":"And Amanda surname?","start":26.914999,"end":28.855,"sentiment":"neutral","sentiment_score":0.001594321724648277}],"sentiment":"neutral","sentiment_score":0.001594321724648277,"channel":0,"num_words":3,"start":26.914999,"end":28.855},{"sentences":[{"text":"Cooper, c, o o, p e r.","start":29.31,"end":31.33,"sentiment":"neutral","sentiment_score":0.00013750521299828376}],"sentiment":"neutral","sentiment_score":0.00013750521299828376,"channel":1,"num_words":7,"start":29.31,"end":31.33},{"sentences":[{"text":"Okay.","start":31.52,"end":31.92,"sentiment":"neutral","sentiment_score":0.024381572380661964},{"text":"You're Amanda Cooper with Linham Networks.","start":31.92,"end":35.06,"sentiment":"neutral","sentiment_score":0.03423444523165623}],"sentiment":"neutral","sentiment_score":0.03282689196722848,"channel":0,"num_words":7,"start":31.52,"end":35.06},{"sentences":[{"text":"Yes.","start":35.71,"end":36.21,"sentiment":"neutral","sentiment_score":0.0937291979789734}],"sentiment":"neutral","sentiment_score":0.0937291979789734,"channel":1,"num_words":1,"start":35.71,"end":36.21},{"sentences":[{"text":"It's got here that your son will be setting up the Internet when he he gets home.","start":36.56,"end":41.06,"sentiment":"neutral","sentiment_score":0.07731693851597168}],"sentiment":"neutral","sentiment_score":0.07731693851597168,"channel":0,"num_words":17,"start":36.56,"end":41.06},{"sentences":[{"text":"Yes.","start":41.295,"end":41.614998,"sentiment":"neutral","sentiment_score":0.02189202979207039},{"text":"We've tried doing that.","start":41.614998,"end":42.575,"sentiment":"neutral","sentiment_score":-0.05035697855055332},{"text":"We tried doing it yesterday and no go.","start":42.575,"end":46.175,"sentiment":"neutral","sentiment_score":-0.13897140696644783},{"text":"So we're not sure what the issue is because the Wi Fi is on, but we're not connecting.","start":46.175,"end":50.355,"sentiment":"neutral","sentiment_score":-0.20499561809831196}],"sentiment":"neutral","sentiment_score":-0.16068478277133358,"channel":1,"num_words":31,"start":41.295,"end":50.355},{"sentences":[{"text":"Okay.","start":50.795,"end":51.114998,"sentiment":"neutral","sentiment_score":-0.01485829334706068},{"text":"Hang on a sec.","start":51.114998,"end":52.175,"sentiment":"neutral","sentiment_score":-0.020997799932956696},{"text":"Are you do you guys have the WhatsApp app?","start":52.235,"end":55.135,"sentiment":"neutral","sentiment_score":-0.015667773886687227}],"sentiment":"neutral","sentiment_score":-0.01713281843279089,"channel":0,"num_words":14,"start":50.795,"end":55.135},{"sentences":[{"text":"What's the","start":55.800003,"end":56.920002,"sentiment":"neutral","sentiment_score":-0.023101075552403927}],"sentiment":"neutral","sentiment_score":-0.023101075552403927,"channel":1,"num_words":2,"start":55.800003,"end":56.920002},{"sentences":[{"text":"What's","start":56.875,"end":57.33,"sentiment":"neutral","sentiment_score":-0.06190195679664612}],"sentiment":"neutral","sentiment_score":-0.06190195679664612,"channel":0,"num_words":1,"start":56.875,"end":57.33},{"sentences":[{"text":"what what what's that?","start":57.0,"end":58.760002,"sentiment":"neutral","sentiment_score":-0.07356864400207996},{"text":"I don't have it.","start":58.760002,"end":59.56,"sentiment":"neutral","sentiment_score":-0.11808061972260475}],"sentiment":"neutral","sentiment_score":-0.09582463186234236,"channel":1,"num_words":8,"start":57.0,"end":59.56},{"sentences":[{"text":"WhatsApp?","start":59.410004,"end":59.910004,"sentiment":"neutral","sentiment_score":-0.05109311267733574}],"sentiment":"neutral","sentiment_score":-0.05109311267733574,"channel":0,"num_words":1,"start":59.410004,"end":59.910004},{"sentences":[{"text":"Do you have it, Coby?","start":59.56,"end":60.54,"sentiment":"neutral","sentiment_score":-0.0296746127307415}],"sentiment":"neutral","sentiment_score":-0.0296746127307415,"channel":1,"num_words":5,"start":59.56,"end":60.54},{"sentences":[{"text":"I","start":60.13,"end":60.63,"sentiment":"neutral","sentiment_score":-0.02227336168289185}],"sentiment":"neutral","sentiment_score":-0.02227336168289185,"channel":0,"num_words":1,"start":60.13,"end":60.63},{"sentences":[{"text":"The app.","start":61.16,"end":61.9,"sentiment":"neutral","sentiment_score":-0.024905232712626457},{"text":"The WhatsApp.","start":61.96,"end":62.7,"sentiment":"neutral","sentiment_score":-0.026206635870039463},{"text":"WhatsApp.","start":63.16,"end":63.66,"sentiment":"neutral","sentiment_score":-0.03222999349236488},{"text":"No.","start":64.6,"end":64.92,"sentiment":"neutral","sentiment_score":-0.14353668689727783},{"text":"He doesn't have it either.","start":64.92,"end":66.14,"sentiment":"neutral","sentiment_score":-0.14727406799793244}],"sentiment":"neutral","sentiment_score":-0.09221461432223971,"channel":1,"num_words":11,"start":61.16,"end":66.14},{"sentences":[{"text":"okay.","start":65.97,"end":66.37,"sentiment":"neutral","sentiment_score":0.01091642864048481},{"text":"Fair enough.","start":66.37,"end":67.19,"sentiment":"neutral","sentiment_score":0.033051544800400734},{"text":"Alright.","start":67.81,"end":68.21,"sentiment":"neutral","sentiment_score":0.0612344853579998},{"text":"So in that case, I will send you a text to (843) 835-0290.","start":68.21,"end":78.525,"sentiment":"neutral","sentiment_score":0.06522795070822422},{"text":"And if you could you're using your own router.","start":79.145,"end":81.725,"sentiment":"neutral","sentiment_score":0.023077320721414354}],"sentiment":"neutral","sentiment_score":0.04591974035765116,"channel":0,"num_words":26,"start":65.97,"end":81.725},{"sentences":[{"text":"Yep.","start":82.155,"end":82.655,"sentiment":"neutral","sentiment_score":0.03330922871828079}],"sentiment":"neutral","sentiment_score":0.03330922871828079,"channel":1,"num_words":1,"start":82.155,"end":82.655},{"sentences":[{"text":"I just need to know what router you're using and","start":82.985,"end":85.805,"sentiment":"neutral","sentiment_score":-0.0006888293661177156}],"sentiment":"neutral","sentiment_score":-0.0006888293661177156,"channel":0,"num_words":10,"start":82.985,"end":85.805},{"sentences":[{"text":"Yeah.","start":86.75,"end":86.99,"sentiment":"neutral","sentiment_score":0.014603844843804836}],"sentiment":"neutral","sentiment_score":0.014603844843804836,"channel":1,"num_words":1,"start":86.75,"end":86.99},{"sentences":[{"text":"how you've","start":86.825,"end":87.305,"sentiment":"neutral","sentiment_score":0.011847329791635275}],"sentiment":"neutral","sentiment_score":0.011847329791635275,"channel":0,"num_words":2,"start":86.825,"end":87.305},{"sentences":[{"text":"I've 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wife Wi Fi six router a x 1,800 dual band.","start":88.99,"end":92.61,"sentiment":"neutral","sentiment_score":-0.010858073237944733}],"sentiment":"neutral","sentiment_score":-0.010858073237944733,"channel":1,"num_words":11,"start":88.99,"end":92.61},{"sentences":[{"text":"Yeah.","start":93.27,"end":93.509995,"sentiment":"neutral","sentiment_score":0.0019899271428585052},{"text":"But what model is it?","start":93.509995,"end":94.89,"sentiment":"neutral","sentiment_score":-0.006645039841532707}],"sentiment":"neutral","sentiment_score":-0.005205878677467505,"channel":0,"num_words":6,"start":93.27,"end":94.89},{"sentences":[{"text":"Where's that?","start":95.63,"end":96.315,"sentiment":"neutral","sentiment_score":-0.0034774551168084145},{"text":"Archer AX 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talking to you, but should still come through.","start":130.295,"end":135.435,"sentiment":"neutral","sentiment_score":-0.23039082757064275}],"sentiment":"neutral","sentiment_score":-0.23039082757064275,"channel":1,"num_words":14,"start":130.295,"end":135.435},{"sentences":[{"text":"Okay.","start":136.005,"end":136.485,"sentiment":"neutral","sentiment_score":-0.034262485802173615},{"text":"Hang on a sec.","start":136.485,"end":137.205,"sentiment":"neutral","sentiment_score":-0.03704922925680876},{"text":"Let's see if I","start":137.205,"end":138.265,"sentiment":"neutral","sentiment_score":-0.013177408603951335}],"sentiment":"neutral","sentiment_score":-0.026129893027246,"channel":0,"num_words":9,"start":136.005,"end":138.265},{"sentences":[{"text":"So I spoke to someone this 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The agent is trying to troubleshoot by suggesting connecting via the Wi Fi app or laptop, but the customer is frustrated with the process. The agent explains the process and provides instructions for logging into the router, as well as provisioning the router and troubleshooting issues."},"intents":{"segments":[{"text":"Can I have the account holder's first name, please? Amanda.","start_word":28,"end_word":37,"intents":[{"intent":"Provide account number","confidence_score":0.00042413897}]},{"text":"It's got here that your son will be setting up the Internet when he he gets home. Yes.","start_word":56,"end_word":73,"intents":[{"intent":"Set up internet","confidence_score":0.24757998}]},{"text":"So in that case, I will send you a text to (843) 835-0290. And if you could you're using your own router. Yep.","start_word":151,"end_word":173,"intents":[{"intent":"Provide message","confidence_score":0.0005922578}]},{"text":"But what model is it? Where's that? Archer AX 23.","start_word":208,"end_word":217,"intents":[{"intent":"Provide router model","confidence_score":0.26301575}]},{"text":"So if you just send me a photo of how you've got the Internet connected from the little black box to your Wi Fi.","start_word":292,"end_word":315,"intents":[{"intent":"Send a photo","confidence_score":0.0021362053}]},{"text":"with when you log in to the router interface, alright, you need to be connected to the Wi Fi of that router. Were you connect are you connected to the Wi Fi? Yeah. I was.","start_word":642,"end_word":676,"intents":[{"intent":"Fix router connection","confidence_score":0.17348579}]},{"text":"Well, then there's an issue with that box. Yeah.","start_word":1188,"end_word":1196,"intents":[{"intent":"Report a problem","confidence_score":0.0014884146}]},{"text":"We need to find out what's wrong with it and send out a tick oh, well, the need Lineman will need to send out a technician. Yeah.","start_word":1382,"end_word":1408,"intents":[{"intent":"Fix router problem","confidence_score":0.012198538}]},{"text":"I got a feeling that this building is gonna have issues. This happens when the when the builders don't put in the product properly.","start_word":1601,"end_word":1624,"intents":[{"intent":"Fix product issues","confidence_score":0.008805879}]},{"text":"So with that router there, you'll need to hook up to the Wi Fi first.","start_word":1941,"end_word":1955,"intents":[{"intent":"Connect router to wi-fi","confidence_score":0.08958598}]},{"text":"So if it's a brand new router, it'll ask you to create a password. Yeah.","start_word":2029,"end_word":2043,"intents":[{"intent":"Create password","confidence_score":0.8336592}]},{"text":"So if it's something that they could fix up from their back end, then Mhmm. the the Internet will just come on. Yeah. If they can't, they might have to send out a technician to probably change the box over or something like that. Yeah.","start_word":2149,"end_word":2193,"intents":[{"intent":"Fix router","confidence_score":0.25974005}]},{"text":"If they can't, they might have to send out a technician to probably change the box over or something like that. Yeah.","start_word":2172,"end_word":2193,"intents":[{"intent":"Fix box","confidence_score":0.06591137}]},{"text":"And and, yeah, we'll try and get that resolved for you as soon as possible. Alright.","start_word":2226,"end_word":2241,"intents":[{"intent":"Resolve issue","confidence_score":0.122163795}]}]},"sentiments":{"segments":[{"text":"Good Already paid. Sorry. hello. Good Hello? afternoon, Intel. Hi. I'm having trouble with my Airtel. The Wi Fi is not connecting to the Internet. Okay. One second. Can I have the account holder's first name, please? Amanda. And Amanda surname? Cooper, c, o o, p e r. Okay. You're Amanda Cooper with Linham Networks. Yes. It's got here that your son will be setting up the Internet when he he gets home. Yes. We've tried doing that. We tried doing it yesterday and no go. So we're not sure what the issue is because the Wi Fi is on, but we're not connecting. Okay. Hang on a sec. Are you do you guys have the WhatsApp app? What's the What's what what what's that? I don't have it. WhatsApp? Do you have it, Coby? I The app. The WhatsApp. WhatsApp. No. He doesn't have it either. okay. Fair enough. Alright. So in that case, I will send you a text to (843) 835-0290. And if you could you're using your own router. Yep. I just need to know what router you're using and Yeah. how you've I've got set it it here. up. It's Sorry? a wife Wi Fi six router a x 1,800 dual band. Yeah. But what model is it? Where's that? Archer AX 23. Yep. Hang on a sec. 290. Your number, 0438358290? Yes. No. 430350290. Says user busy. That's weird because I mean, I'm talking to you, but should still come through. Okay. Hang on a sec. Let's see if I So I spoke to someone this morning. I just She sent sent a through text. Hello? Did you get it? nope. No. Nothing's come through. 0430350290. Oh, yeah. Yep. It's come through now. Okay. Alright. So if you just send me a photo of how you've got the Internet connected from the little black box to your Wi Fi. And on on the back of the Wi Fi, there's a sticker there that gives me the information of the type of Wi Fi you're using or router. If you Right. can just send me that photo, that'll that'll help a lot. Okay. So the underneath where there's barcodes for the router or just the back where there's the ports? Now if you turn it upside down, there's a sticker Yep. there. Yep. Yep. You can send Okay. me a photo of that, Yep. and you should have a cable connected from the little black box, is it, from Lulu Networks to your router? Yep. Yep. Okay. So if you send me a photo of that little black box Yep. and where the where the cable's connected into the little black box and the other end of the cable to your router. Is it in in your router? Is it in the WA import? The can you say that COVID? That's w a n? It just says g e. I don't know what that means. Oh, no. It's connected. This is the WAN. Yeah. That's connected. Alright. So the WAN port's connected to the little black box. Right? Yeah. And were you able to put in the credentials that we sent you in the triple POE settings? What? That's OOOE OOOPE.","start_word":0,"end_word":535,"sentiment":"neutral","sentiment_score":-0.006378510390033028},{"text":"No. Triple P I couldn't access that.","start_word":536,"end_word":542,"sentiment":"negative","sentiment_score":-0.4568737745285034},{"text":"o He couldn't access it. Right. e. Yeah.","start_word":543,"end_word":550,"sentiment":"neutral","sentiment_score":-0.215722918510437},{"text":"Well, if you can't access it and put that in there, you're not gonna get Internet. So we couldn't access it.","start_word":551,"end_word":571,"sentiment":"negative","sentiment_score":-0.44123148918151855},{"text":"Why, Cody?","start_word":572,"end_word":573,"sentiment":"neutral","sentiment_score":-0.29018306732177734},{"text":"I tried I tried going to the website. It just wouldn't it would just show me the password. It would be create new password, do that, and then it's just like no Internet access.","start_word":574,"end_word":607,"sentiment":"negative","sentiment_score":-0.5062124133110046},{"text":"Okay. Do you guys have a laptop?","start_word":608,"end_word":614,"sentiment":"neutral","sentiment_score":-0.05366102606058121},{"text":"We can't we can't hotspot it. The laptop will not allow us to hotspot.","start_word":615,"end_word":628,"sentiment":"negative","sentiment_score":-0.526961088180542},{"text":"Okay. Alright. So send me those photos. And Yeah. Where with am I? with when you log in to the router interface, alright, you need to be connected to the Wi Fi of that router. Were you connect are you connected to the Wi Fi? Yeah. I was. And what it didn't let allow you to log in or something? I remember it did let me log in using the username and the password. But after I did that, I tried did all the steps, tried setting it up, and then it just said there's no connection between the Internet and the, like, the actual thing. The Wi Fi? Yeah. Yeah. Yeah. Forget about there's no Internet connection. We need to connect to the Wi Fi so we can log in to the router, manipulate it, go to the triple POE settings of that router, and then put in the username and password that we sent you. What's the website I need to get to? Sorry? What's the website? Like, is there a name for? No. Well, depending on the that's why I'm waiting for that sticker to come on so I can help you out with that until I get a photo of that sticker. Okay? Where where's the app? Can you just where am I sending the photos? Do that will I just send you hello to that number? K. Yep. Right. Okay. Can you send? I can't see, but that that it's all through the phone.","start_word":629,"end_word":877,"sentiment":"neutral","sentiment_score":-0.06983967870473862},{"text":"That that so I haven't got my glasses on, so I'm just not okay.","start_word":878,"end_word":891,"sentiment":"negative","sentiment_score":-0.36569181084632874},{"text":"It's just a new number he sent it. Yeah. Oh, yeah. Sorry. That one. That's the number. Yeah. I know. But I can't see it. It's not there. Let's see if he sent it now. So that's Well, What do you have? I can if I cancel it, we're working. Both now. Yeah. I'm waiting. Let's just do it. If I can do it. Was it just did you correct the contacts? I'm trying to.","start_word":892,"end_word":966,"sentiment":"neutral","sentiment_score":-0.11825776080290476},{"text":"You keep canceling, mate.","start_word":967,"end_word":970,"sentiment":"negative","sentiment_score":-0.6772880554199219},{"text":"Okay. Alright. There we go.","start_word":971,"end_word":975,"sentiment":"neutral","sentiment_score":-0.17921209335327148},{"text":"So that. My son's getting very frustrated with me.","start_word":976,"end_word":984,"sentiment":"negative","sentiment_score":-0.6312162280082703},{"text":"Sorry. Okay. What are you what are you trying to do? Just trying to send you the photos. You're trying to create trying to create the contact, but But I've I've sent it's you the hello. yeah. You just open up the camera onto that and just send the photo, and that's it.","start_word":985,"end_word":1037,"sentiment":"neutral","sentiment_score":-0.1332409679889679},{"text":"You you are. You fucking you're fucking I'm just trying to mail it to him.","start_word":1038,"end_word":1052,"sentiment":"negative","sentiment_score":-0.7219324707984924},{"text":"God. Sorry. Here we go. Sorry? There we go. I'm sending them now. So how are you connected to the Wi Fi? With a laptop or your phone? Sorry? With your Wi Fi, are you oh, okay. Hang on. So you're connected to the router via Wi Fi on a phone device or a laptop? I was trying it just then when it was on a laptop, but when I signed into it, it was on my phone. Okay. Can you if you use a laptop, it's much better. But Yeah. that little black box on on the wall, I can just see the power light. I can't see any other light. Yeah. That's that's been happening the whole time. Like, we can't get it on. We tried everything, and it just won't come on. Well, then there's an issue with that box. Yeah. So I've been thinking. See that little black power supply that goes onto it? Yeah. The cable the power cable. Yeah. Can you pull that out for about Yep. thirty seconds and put it back in and see if those other two if the other light there should be at least well, now that you've connected the Ethernet cable there as well to your router, there should Yep. be three three lights on. Yeah. So I'll just unplug it for about thirty seconds there. Alright. Yeah. Dual band Wi Fi six model router.","start_word":1053,"end_word":1289,"sentiment":"neutral","sentiment_score":-0.04333922266960144},{"text":"So that's good.","start_word":1290,"end_word":1292,"sentiment":"positive","sentiment_score":0.7138937711715698},{"text":"Okay. Ppl.wifi.net. Okay. Now you've used this router elsewhere? No. This is our first time setting it up. So is this a brand new router, is it? Yep. Okay. Cool. Plugged it back in. The lock's meant to be terminal? Yeah. Go away with a little waffles just to double check and make sure they all have on the whole. Yeah. It's just that's yeah. It's it's just staying as the one light on. If those are if the other light doesn't come on, then it's up and running. We need to find out what's wrong with it and send out a tick oh, well, the need Lineman will need to send out a technician. Yeah. What's the actual address you have there? What's Unit. the address? Unit 401. Unit 401. 2 Yep. 02. I'll just message it. What is it? 401 Slash 255 Street, Old Town. How was it? How was it today? You are? Is are you guys with Gustavo? What are we? With what? Oh, hang Sorry? on. No. No. 401250 High Street, Thomas Town. Is somebody is there somebody else living in that same unit? No. It's just me and my mom. Same one. And that's 401250 High Street, Thomastown. Yep. Oh, here's 403240 High Street. Okay. So this is these are those white buildings, the one next to each other. Right? Yeah. Yeah. Because I was out there about a couple of hours ago. Oh, yeah. Same same kind of problems or a bit different. No. They had the three lights on, Yeah. but you've only got the one light on and that Yeah. I don't know. Couple of it has. so you still got the same thing. Right? Yeah. It's just the same one lot.","start_word":1293,"end_word":1583,"sentiment":"neutral","sentiment_score":-0.006959049962460995},{"text":"No. But then then that's not good.","start_word":1584,"end_word":1590,"sentiment":"negative","sentiment_score":-0.5397804379463196},{"text":"Alright. Yeah. Yeah. And that's alright. I got that. Okay.","start_word":1591,"end_word":1600,"sentiment":"neutral","sentiment_score":-0.017587380640907212},{"text":"I got a feeling that this building is gonna have issues. This happens when the when the builders don't put in the product properly.","start_word":1601,"end_word":1624,"sentiment":"negative","sentiment_score":-0.48034149408340454},{"text":"So you still just got the one light. Right? Yes. This one. Okay. Let me just have a look at something here. Do you see that little white box? The lot linen one. Yeah. Yep. Are you able to follow that? Okay. So where is the blah blah blah blah. Alright. The one that's plugged into the little black box that's got the little white cable with a green head on it, Yep. Are you able to pull that out and then put it back in? From the black box? Yeah. Yeah. I'll try that. Yeah. I'm just pulled it out, and I'm gonna try and pull it push it back in. Push it back in. Okay. Is it any of the other lights coming on? Nah. This is the same. Alright. Yeah. That's definitely yep. Now it should be two other lights on the middle light. The power light in the middle light should be solid, and the third light, that looks like a little TV icon that should be flashing. Yeah. Yeah. None of them are on. It's just the yeah, it's just the power button.","start_word":1625,"end_word":1812,"sentiment":"neutral","sentiment_score":-0.00836770050227642},{"text":"Looks like we it looks like the the builders have done a lousy job installing these.","start_word":1813,"end_word":1828,"sentiment":"negative","sentiment_score":-0.725362241268158},{"text":"Yeah. Okay. That that white optic cable, where else is it plugged apart from the the The one little with the green head? yeah. It's not a black box. It's the optical receiver from Linum Linham Yeah. Just double Network. checking that all those are plugged in properly. Yeah. Because you Yeah. I It mean seem to be plugged in properly. Yeah. yeah. And no light comes on.","start_word":1829,"end_word":1896,"sentiment":"neutral","sentiment_score":-0.05702522397041321},{"text":"No.","start_word":1897,"end_word":1897,"sentiment":"negative","sentiment_score":-0.3832920789718628},{"text":"Alright.","start_word":1898,"end_word":1898,"sentiment":"neutral","sentiment_score":-0.25350672006607056},{"text":"Look. We're gonna have to log a fault here, and we're gonna have to get Linda, and probably they might have to send out a technician to fix that up.","start_word":1899,"end_word":1928,"sentiment":"negative","sentiment_score":-0.4180560410022736},{"text":"Yeah. But in the meantime, we also need to provision your router. So with that router there, you'll need to hook up to the Wi Fi first. You got t p link 989890 under Underscore5 Yep. g. So you'll need to connect to that. The PIN the PIN is 63813326. Yeah. So everything is there. So you log in to that, then you open up your Google Chrome. It's gonna Yeah. be your Google Chrome. And then you're gonna go on the URL section, the URL, not the search button, not the search engine. You Yeah. gotta write down tplinkwifi.net. So if it's a brand new router, it'll ask you to create a password. Yeah. I've created a password for it. That's what you're wondering? Okay. So once you've created the password, then you gotta log back into the router. Yeah. And once you've logged back into the router, you're gonna Yeah. go to different stages to get to the triple POE settings. Yeah. And then when you get to the triple POE settings, you put in the username and password that we sent to you via text. Yep. And once you put that in, you finish up the cycle. And that way, we've got the router done, and we just gotta wait for Linux to fix up everything else. So if it's something that they could fix up from their back end, then Mhmm. the the Internet will just come on. Yeah. If they can't, they might have to send out a technician to probably change the box over or something like that. Yeah. Yeah. Because, I mean, without those other two lights, it's just not gonna work. Yeah. So leave that with me, and I'll get I'll get the team to log a file. Mhmm. And and, yeah, we'll try and get that resolved for you as soon as possible. Alright. Thank you. Alright.","start_word":1929,"end_word":2244,"sentiment":"neutral","sentiment_score":0.01195349808357939},{"text":"Sorry about that, mate.","start_word":2245,"end_word":2248,"sentiment":"negative","sentiment_score":-0.3437129557132721},{"text":"Yeah. No.","start_word":2249,"end_word":2250,"sentiment":"neutral","sentiment_score":-0.17525188624858856},{"text":"It's all good. Okay. Take care then.","start_word":2251,"end_word":2257,"sentiment":"positive","sentiment_score":0.6633672118186951},{"text":"Bye.","start_word":2258,"end_word":2258,"sentiment":"neutral","sentiment_score":0.30254852771759033},{"text":"Alright. It's good.","start_word":2259,"end_word":2261,"sentiment":"positive","sentiment_score":0.6018226146697998}],"average":{"sentiment":"neutral","sentiment_score":-0.06432718857922001}}}}