{"metadata":{"transaction_key":"deprecated","request_id":"01a0c196-509e-79d1-9750-3348181bab2b","sha256":"feee4ac993e4040bc81cbe32ac83dde620eb06395363b9023f538f5e347f526c","created":"2026-09-21T01:30:49.857Z","duration":7.2719374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Craig Armstrong. If you leave your number and a short message, I'll get back to you as soon as I can.","confidence":0.97314453,"words":[{"word":"hi","start":0.79999995,"end":1.12,"confidence":0.64501953,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2313215732574463},{"word":"you've","start":1.12,"end":1.36,"confidence":0.9812012,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.22293393313884735},{"word":"reached","start":1.36,"end":1.5999999,"confidence":0.9902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.22420471906661987},{"word":"craig","start":1.5999999,"end":1.8399999,"confidence":0.3647461,"punctuated_word":"Craig","sentiment":"neutral","sentiment_score":0.1443362832069397},{"word":"armstrong","start":1.8399999,"end":2.34,"confidence":0.7380371,"punctuated_word":"Armstrong.","sentiment":"neutral","sentiment_score":0.1823457777500153},{"word":"if","start":3.1999998,"end":3.28,"confidence":0.5229492,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2267535775899887},{"word":"you","start":3.28,"end":3.4399998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10911646485328674},{"word":"leave","start":3.4399998,"end":3.6799998,"confidence":0.8330078,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.006213679909706116},{"word":"your","start":3.6799998,"end":3.9199998,"confidence":0.5732422,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06141224503517151},{"word":"number","start":3.9199998,"end":4.24,"confidence":0.98535156,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.012326568365097046},{"word":"and","start":4.24,"end":4.48,"confidence":0.9326172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06763309240341187},{"word":"a","start":4.48,"end":4.56,"confidence":0.9350586,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0511755496263504},{"word":"short","start":4.56,"end":4.7999997,"confidence":0.99609375,"punctuated_word":"short","sentiment":"neutral","sentiment_score":0.12512525916099548},{"word":"message","start":4.7999997,"end":5.2799997,"confidence":0.99072266,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.05651107430458069},{"word":"i'll","start":5.2799997,"end":5.44,"confidence":0.99560547,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21186213195323944},{"word":"get","start":5.44,"end":5.6,"confidence":0.97314453,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.129185289144516},{"word":"back","start":5.6,"end":5.7599998,"confidence":0.9951172,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.130214661359787},{"word":"to","start":5.7599998,"end":5.84,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24702031910419464},{"word":"you","start":5.84,"end":5.92,"confidence":0.9428711,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3761215806007385},{"word":"as","start":5.92,"end":6.0,"confidence":0.77978516,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.20022191107273105},{"word":"soon","start":6.0,"end":6.24,"confidence":0.9980469,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1785670816898346},{"word":"as","start":6.24,"end":6.3999996,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.185440331697464},{"word":"i","start":6.3999996,"end":6.6499996,"confidence":0.5048828,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4066296815872192},{"word":"can","start":6.6499996,"end":7.1499996,"confidence":0.7619629,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.1373332440853119}],"paragraphs":{"transcript":"\nHi. You've reached Craig Armstrong. If you leave your number and a short message, I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.2313215732574463},{"text":"You've reached Craig Armstrong.","start":1.12,"end":2.34,"sentiment":"neutral","sentiment_score":0.19345517829060555},{"text":"If you leave your number and a short message, I'll get back to you as soon as I can.","start":3.1999998,"end":7.1499996,"sentiment":"neutral","sentiment_score":0.1516728024733694}],"sentiment":"neutral","sentiment_score":0.16195523055891195,"num_words":24,"start":0.79999995,"end":7.1499996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Craig Armstrong. If you leave your number and a short message, I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.2313215732574463},{"text":"You've reached Craig Armstrong.","start":1.12,"end":2.34,"sentiment":"neutral","sentiment_score":0.19345517829060555},{"text":"If you leave your number and a short message, I'll get back to you as soon as I can.","start":3.1999998,"end":7.1499996,"sentiment":"neutral","sentiment_score":0.1516728024733694}],"sentiment":"neutral","sentiment_score":0.16195523055891195,"channel":1,"num_words":24,"start":0.79999995,"end":7.1499996}]},"summary":{"result":"success","short":"Hi. You've reached Craig Armstrong. If you leave your number and a short message, I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"If you leave your number and a short message, I'll get back to you as soon as I can.","start_word":5,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.3120199},{"intent":"Return call","confidence_score":0.49684563}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Craig Armstrong. If you leave your number and a short message, I'll get back to you as soon as I can.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.1683766543865204}],"average":{"sentiment":"neutral","sentiment_score":0.16837664806481564}}}}