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Good afternoon. This is Airtel accounts. How may I help you today? Oh, what's the number, please?\n\nOh, I'm so sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and the mobile plan services within Australia. We don't support any other phone number asides with Australian phone number.\n\nSo you have to contact your local network, which I believe Airtel India. It just so happen we have the same name Airtel, but we're not affiliated. We are separate entity. Yeah. Your engine number.\n\nSo you would be able to use her now, Charlie as well, something like that? Okay. Yeah. To get support, please contact your local network, Air To Linda. Okay.\n\nThank you so much. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.2472863495349884},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.4060073792934418},{"text":"This is Airtel accounts.","start":1.68,"end":3.04,"sentiment":"positive","sentiment_score":0.3743732273578644},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.39394333958625793},{"text":"Oh, what's the number, please?","start":11.2,"end":12.66,"sentiment":"neutral","sentiment_score":0.0002799744252115488}],"sentiment":"neutral","sentiment_score":0.2734363292887186,"num_words":18,"start":0.64,"end":12.66},{"sentences":[{"text":"Oh, I'm so sorry.","start":18.285,"end":19.245,"sentiment":"neutral","sentiment_score":-0.091116389259696},{"text":"You have reached a wrong phone number.","start":19.245,"end":20.925,"sentiment":"neutral","sentiment_score":-0.22839339716093882},{"text":"This is Airtel Australia.","start":20.925,"end":22.465,"sentiment":"neutral","sentiment_score":-0.080948730930686},{"text":"What we do is to provide Internet services and the mobile plan services within Australia.","start":22.765,"end":28.064999,"sentiment":"neutral","sentiment_score":-0.05278024872144063},{"text":"We don't support any other phone number asides with Australian phone number.","start":28.93,"end":33.27,"sentiment":"neutral","sentiment_score":-0.16767032568653426}],"sentiment":"neutral","sentiment_score":-0.12120861666543144,"num_words":42,"start":18.285,"end":33.27},{"sentences":[{"text":"So you have to contact your local network, which I believe Airtel India.","start":33.73,"end":38.870003,"sentiment":"neutral","sentiment_score":-0.07910902339678544},{"text":"It just so happen we have the same name Airtel, but we're not affiliated.","start":39.09,"end":44.455,"sentiment":"neutral","sentiment_score":-0.07007338399333614},{"text":"We are separate entity.","start":44.675,"end":45.895,"sentiment":"neutral","sentiment_score":-0.08656740561127663},{"text":"Yeah.","start":52.995003,"end":53.395,"sentiment":"neutral","sentiment_score":0.034894153475761414},{"text":"Your engine number.","start":53.395,"end":54.535,"sentiment":"neutral","sentiment_score":0.02602852260073026}],"sentiment":"neutral","sentiment_score":-0.06407813089234489,"num_words":35,"start":33.73,"end":54.535},{"sentences":[{"text":"So you would be able to use her now, Charlie as well, something like that?","start":54.995003,"end":59.149998,"sentiment":"neutral","sentiment_score":0.07301238334427278},{"text":"Okay.","start":65.93,"end":66.409996,"sentiment":"neutral","sentiment_score":0.04000352323055267},{"text":"Yeah.","start":66.409996,"end":66.89,"sentiment":"neutral","sentiment_score":0.04378892481327057},{"text":"To get support, please contact your local network, Air To Linda.","start":66.89,"end":71.39,"sentiment":"neutral","sentiment_score":0.027207011018287052},{"text":"Okay.","start":73.43887,"end":73.838875,"sentiment":"neutral","sentiment_score":0.21933850646018985}],"sentiment":"neutral","sentiment_score":0.05853771813342284,"num_words":29,"start":54.995003,"end":73.838875},{"sentences":[{"text":"Thank you so much.","start":73.838875,"end":75.058876,"sentiment":"positive","sentiment_score":0.6623902469873428},{"text":"Have a good one.","start":75.11887,"end":76.17888,"sentiment":"positive","sentiment_score":0.6181755065917969}],"sentiment":"positive","sentiment_score":0.6402828767895699,"num_words":8,"start":73.838875,"end":76.17888}]}}]},{"alternatives":[{"transcript":"Oh, hello, ma'am. 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hello, ma'am. I wanted to ask you regarding my item number. So so my it's an Indian item number. Okay. Okay.\n\nGot it. Got it. Because I wanted to activate my number again. So yeah. I'll call them.\n\nYeah. Yeah, ma'am. So it's just my number is being active for, like, more than a year. So yeah. No problem, ma'am.\n\nWill do. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hello, ma'am.","start":6.0,"end":6.96,"sentiment":"neutral","sentiment_score":0.0370527816315492},{"text":"I wanted to ask you regarding my item number.","start":6.96,"end":10.099999,"sentiment":"neutral","sentiment_score":0.018951899165080652},{"text":"So so my it's an Indian item number.","start":11.679999,"end":15.795,"sentiment":"neutral","sentiment_score":-0.012731691589578986},{"text":"Okay.","start":47.445,"end":47.845,"sentiment":"neutral","sentiment_score":-0.00009076949208974838},{"text":"Okay.","start":47.845,"end":48.245,"sentiment":"neutral","sentiment_score":0.007726187817752361}],"sentiment":"neutral","sentiment_score":0.00852306013588201,"num_words":22,"start":6.0,"end":48.245},{"sentences":[{"text":"Got it.","start":48.245,"end":48.485,"sentiment":"neutral","sentiment_score":0.023121923208236694},{"text":"Got it.","start":48.485,"end":48.885,"sentiment":"neutral","sentiment_score":0.030930660665035248},{"text":"Because I wanted to activate my number again.","start":48.885,"end":51.925,"sentiment":"neutral","sentiment_score":0.024538994766771793},{"text":"So yeah.","start":51.925,"end":53.065,"sentiment":"neutral","sentiment_score":0.0276653990149498},{"text":"I'll call them.","start":54.004997,"end":55.17,"sentiment":"neutral","sentiment_score":0.016878619169195492}],"sentiment":"neutral","sentiment_score":0.02414022243636496,"num_words":17,"start":48.245,"end":55.17},{"sentences":[{"text":"Yeah.","start":55.17,"end":55.67,"sentiment":"neutral","sentiment_score":0.07637561112642288},{"text":"Yeah, ma'am.","start":60.69,"end":61.25,"sentiment":"neutral","sentiment_score":0.05926269851624966},{"text":"So it's just my number is being active for, like, more than a year.","start":61.25,"end":64.95,"sentiment":"neutral","sentiment_score":0.019786437042057514},{"text":"So yeah.","start":65.57,"end":67.27,"sentiment":"neutral","sentiment_score":0.03354254364967346},{"text":"No problem, ma'am.","start":72.188934,"end":73.32893,"sentiment":"neutral","sentiment_score":0.21459645529588064}],"sentiment":"neutral","sentiment_score":0.05376298090612346,"num_words":22,"start":55.17,"end":73.32893},{"sentences":[{"text":"Will do.","start":73.38894,"end":73.94894,"sentiment":"neutral","sentiment_score":0.21944940090179443},{"text":"Thank you.","start":73.94894,"end":74.768936,"sentiment":"positive","sentiment_score":0.6553903818130493},{"text":"You too.","start":76.34894,"end":76.82893,"sentiment":"neutral","sentiment_score":0.30055147409439087},{"text":"Bye.","start":76.82893,"end":77.32893,"sentiment":"neutral","sentiment_score":0.13699927926063538}],"sentiment":"positive","sentiment_score":0.3553973989827292,"num_words":7,"start":73.38894,"end":77.32893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Oh, hello, ma'am. I wanted to ask you regarding my item number.\n\nChannel 0: Oh, what's the\n\nChannel 1: So\n\nChannel 0: number, please?\n\nChannel 1: so my it's an Indian item number.\n\nChannel 0: Oh, I'm so sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and the mobile plan services within Australia. We don't support any other phone number asides with Australian phone number.\n\nSo you have to contact your local network, which I believe Airtel India. It just so happen we have the same name Airtel, but we're not affiliated. We are separate entity.\n\nChannel 1: Okay. Okay. Got it. Got it. Because I wanted to activate my number again.\n\nSo yeah.\n\nChannel 0: Yeah. Your engine\n\nChannel 1: I'll\n\nChannel 0: number.\n\nChannel 1: call\n\nChannel 0: So\n\nChannel 1: them. Yeah.\n\nChannel 0: you would be able to use her now, Charlie as well, something like that?\n\nChannel 1: Yeah, ma'am. So it's just my number is being active for, like, more than a year. So\n\nChannel 0: Okay. Yeah.\n\nChannel 1: yeah.\n\nChannel 0: To get support, please contact your local network, Air To Linda.\n\nChannel 1: No problem, ma'am. Will\n\nChannel 0: Okay.\n\nChannel 1: do.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: so much. Have a good one.\n\nChannel 1: You too. 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Linda.","start":66.89,"end":71.39,"sentiment":"neutral","sentiment_score":0.027207011018287052}],"sentiment":"neutral","sentiment_score":0.027207011018287052,"channel":0,"num_words":11,"start":66.89,"end":71.39},{"sentences":[{"text":"No problem, ma'am.","start":72.188934,"end":73.32893,"sentiment":"neutral","sentiment_score":0.21459645529588064},{"text":"Will","start":73.38894,"end":73.62894,"sentiment":"neutral","sentiment_score":0.2034776210784912}],"sentiment":"neutral","sentiment_score":0.21181674674153328,"channel":1,"num_words":4,"start":72.188934,"end":73.62894},{"sentences":[{"text":"Okay.","start":73.43887,"end":73.838875,"sentiment":"neutral","sentiment_score":0.21933850646018985}],"sentiment":"neutral","sentiment_score":0.21933850646018985,"channel":0,"num_words":1,"start":73.43887,"end":73.838875},{"sentences":[{"text":"do.","start":73.62894,"end":73.94894,"sentiment":"neutral","sentiment_score":0.23542118072509768}],"sentiment":"neutral","sentiment_score":0.23542118072509768,"channel":1,"num_words":1,"start":73.62894,"end":73.94894},{"sentences":[{"text":"Thank","start":73.838875,"end":74.158875,"sentiment":"positive","sentiment_score":0.60321044921875}],"sentiment":"positive","sentiment_score":0.60321044921875,"channel":0,"num_words":1,"start":73.838875,"end":74.158875},{"sentences":[{"text":"Thank","start":73.94894,"end":74.268936,"sentiment":"positive","sentiment_score":0.6685161590576172}],"sentiment":"positive","sentiment_score":0.6685161590576172,"channel":1,"num_words":1,"start":73.94894,"end":74.268936},{"sentences":[{"text":"you","start":74.158875,"end":74.39888,"sentiment":"positive","sentiment_score":0.7087247371673584}],"sentiment":"positive","sentiment_score":0.7087247371673584,"channel":0,"num_words":1,"start":74.158875,"end":74.39888},{"sentences":[{"text":"you.","start":74.268936,"end":74.768936,"sentiment":"positive","sentiment_score":0.6422646045684814}],"sentiment":"positive","sentiment_score":0.6422646045684814,"channel":1,"num_words":1,"start":74.268936,"end":74.768936},{"sentences":[{"text":"so 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The representative explains that Airtel is separate from Australia and advises the customer to contact their local network for support. The customer thanks the representative and ends the call."},"intents":{"segments":[{"text":"I wanted to ask you regarding my item number.","start_word":16,"end_word":24,"intents":[{"intent":"Ask about item number","confidence_score":0.37242287}]},{"text":"What we do is to provide Internet services and the mobile plan services within Australia.","start_word":53,"end_word":67,"intents":[{"intent":"Provide internet services","confidence_score":0.095895655}]},{"text":"So you have to contact your local network, which I believe Airtel India. It just so happen we have the same name Airtel, but we're not affiliated. We are separate entity. Okay.","start_word":80,"end_word":111,"intents":[{"intent":"Contact local network","confidence_score":0.38343412},{"intent":"Contact local network","confidence_score":0.6296083}]},{"text":"Because I wanted to activate my number again. So yeah. Yeah.","start_word":117,"end_word":127,"intents":[{"intent":"Activate number","confidence_score":0.48429435}]},{"text":"you would be able to use her now, Charlie as well, something like that? Yeah, ma'am.","start_word":136,"end_word":151,"intents":[{"intent":"Use engine","confidence_score":0.5906362}]},{"text":"To get support, please contact your local network, Air To Linda. No problem, ma'am.","start_word":170,"end_word":183,"intents":[{"intent":"Request support","confidence_score":0.0005632198}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2472863495349884},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.38644787669181824},{"text":"Oh, hello, ma'am. I wanted to ask you regarding my item number. Oh, what's the So number, please? so my it's an Indian item number. Oh, I'm so sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and the mobile plan services within Australia. We don't support any other phone number asides with Australian phone number. So you have to contact your local network, which I believe Airtel India. It just so happen we have the same name Airtel, but we're not affiliated. We are separate entity. Okay. Okay. Got it. Got it. Because I wanted to activate my number again. So yeah. Yeah. Your engine I'll number. call So them. Yeah. you would be able to use her now, Charlie as well, something like that? Yeah, ma'am. So it's just my number is being active for, like, more than a year. So Okay. Yeah. yeah. To get support, please contact your local network, Air To Linda. No problem, ma'am. Will Okay. do.","start_word":13,"end_word":186,"sentiment":"neutral","sentiment_score":-0.012203955091536043},{"text":"Thank Thank you you. so much. Have a good one.","start_word":187,"end_word":196,"sentiment":"positive","sentiment_score":0.6387621164321899},{"text":"You too. Bye.","start_word":197,"end_word":199,"sentiment":"neutral","sentiment_score":0.2368350625038147}],"average":{"sentiment":"neutral","sentiment_score":0.04900292750005122}}}}