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The representative fromraiser asks if Neil is available and learns that he is not. The representative fromraiser suggests trying to call again later and ends the call."},"intents":{"segments":[{"text":"This is Mary calling from Vigilance AI. Is he available? What is it in regards to?","start_word":24,"end_word":39,"intents":[{"intent":"Request information","confidence_score":0.013054206}]}]},"sentiments":{"segments":[{"text":"Welcome to Brews and Trotts School.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.3970206081867218},{"text":"This is Cassie. Yes, Cassie.","start_word":6,"end_word":10,"sentiment":"neutral","sentiment_score":0.251863569021225},{"text":"Good morning.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.5613377094268799},{"text":"I'm looking for Neil McLeod. What is it in regards to? This is Mary calling from Vigilance AI. Is he available? What is it in regards to? Just following up on the email that we sent to Neil. What is it Can you in able regards to to? He is can you able to in transfer meetings the today. oh, alright. Maybe I'll just try to ring back again.","start_word":13,"end_word":81,"sentiment":"neutral","sentiment_score":0.02861730195581913}],"average":{"sentiment":"neutral","sentiment_score":0.0937665592540394}}}}