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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about cybersecurity.\n\nChannel 1: Thanks. Please stay on the line.\n\nChannel 0: Oh, yes. Hi, Harry. Good morning to you.\n\nChannel 1: Sorry? Who's calling?\n\nChannel 0: Oh, yeah. It's Andrew from Vigilance AI. And I I was actually trying to reach you regarding cybersecurity because I I don't think that you still remember, but we have actually\n\nChannel 1: Who\n\nChannel 0: spoken\n\nChannel 1: who who you\n\nChannel 0: before.\n\nChannel 1: are calling? Who's you are calling?\n\nChannel 0: Oh, I'm sorry. What was that?\n\nChannel 1: Who who are who you are calling? To whom?\n\nChannel 0: Harry?\n\nChannel 1: No. No. No. Round number. Round number.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.04840395972132683},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.5,"sentiment":"neutral","sentiment_score":0.016805925872176886}],"sentiment":"neutral","sentiment_score":0.018664633745656294,"channel":1,"num_words":17,"start":0.16,"end":4.5},{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":5.7599998,"end":7.7,"sentiment":"neutral","sentiment_score":0.01428901795297861}],"sentiment":"neutral","sentiment_score":0.01428901795297861,"channel":0,"num_words":5,"start":5.7599998,"end":7.7},{"sentences":[{"text":"Thanks.","start":13.2,"end":13.7,"sentiment":"positive","sentiment_score":0.3430117666721344},{"text":"Please stay on the line.","start":13.84,"end":15.139999,"sentiment":"neutral","sentiment_score":0.12890003472566605}],"sentiment":"neutral","sentiment_score":0.16458532338341078,"channel":1,"num_words":6,"start":13.2,"end":15.139999},{"sentences":[{"text":"Oh, yes.","start":30.0,"end":30.74,"sentiment":"neutral","sentiment_score":0.07918334752321243},{"text":"Hi, Harry.","start":31.28,"end":31.86,"sentiment":"neutral","sentiment_score":0.18779104948043823},{"text":"Good morning to you.","start":32.48,"end":33.78,"sentiment":"positive","sentiment_score":0.3498924598097801}],"sentiment":"neutral","sentiment_score":0.24168982915580273,"channel":0,"num_words":8,"start":30.0,"end":33.78},{"sentences":[{"text":"Sorry?","start":34.420002,"end":34.920002,"sentiment":"neutral","sentiment_score":-0.035356588661670685},{"text":"Who's calling?","start":35.14,"end":35.96,"sentiment":"neutral","sentiment_score":-0.08123791217803955}],"sentiment":"neutral","sentiment_score":-0.06594413767258327,"channel":1,"num_words":3,"start":34.420002,"end":35.96},{"sentences":[{"text":"Oh, yeah.","start":36.88,"end":37.36,"sentiment":"neutral","sentiment_score":-0.03103781957179308},{"text":"It's Andrew from Vigilance AI.","start":37.36,"end":39.94,"sentiment":"neutral","sentiment_score":0.0691070705652237},{"text":"And I I was actually trying to reach you regarding cybersecurity because I I don't think that you still remember, but we have actually","start":40.4,"end":49.875,"sentiment":"neutral","sentiment_score":-0.11053581551338236}],"sentiment":"neutral","sentiment_score":-0.0764322535044724,"channel":0,"num_words":31,"start":36.88,"end":49.875},{"sentences":[{"text":"Who","start":50.015,"end":50.515,"sentiment":"neutral","sentiment_score":-0.16326074302196503}],"sentiment":"neutral","sentiment_score":-0.16326074302196503,"channel":1,"num_words":1,"start":50.015,"end":50.515},{"sentences":[{"text":"spoken","start":50.495,"end":50.895,"sentiment":"neutral","sentiment_score":-0.23556014895439148}],"sentiment":"neutral","sentiment_score":-0.23556014895439148,"channel":0,"num_words":1,"start":50.495,"end":50.895},{"sentences":[{"text":"who who you","start":50.655,"end":50.975,"sentiment":"neutral","sentiment_score":-0.2221833517154058}],"sentiment":"neutral","sentiment_score":-0.2221833517154058,"channel":1,"num_words":3,"start":50.655,"end":50.975},{"sentences":[{"text":"before.","start":50.895,"end":51.395,"sentiment":"neutral","sentiment_score":-0.1825251877307892}],"sentiment":"neutral","sentiment_score":-0.1825251877307892,"channel":0,"num_words":1,"start":50.895,"end":51.395},{"sentences":[{"text":"are calling?","start":50.975,"end":51.715,"sentiment":"neutral","sentiment_score":-0.18033112585544586},{"text":"Who's you are calling?","start":52.095,"end":53.235,"sentiment":"neutral","sentiment_score":-0.23199636489152908}],"sentiment":"neutral","sentiment_score":-0.214774618546168,"channel":1,"num_words":6,"start":50.975,"end":53.235},{"sentences":[{"text":"Oh, I'm sorry.","start":55.455,"end":56.255,"sentiment":"neutral","sentiment_score":-0.28247345487276715},{"text":"What was that?","start":56.255,"end":57.155,"sentiment":"neutral","sentiment_score":-0.3168676495552063}],"sentiment":"neutral","sentiment_score":-0.2996705522139867,"channel":0,"num_words":6,"start":55.455,"end":57.155},{"sentences":[{"text":"Who who are who you are calling?","start":57.455,"end":59.955,"sentiment":"neutral","sentiment_score":-0.30299961992672514},{"text":"To whom?","start":60.095,"end":60.915,"sentiment":"neutral","sentiment_score":-0.163971409201622}],"sentiment":"neutral","sentiment_score":-0.2721044619878133,"channel":1,"num_words":9,"start":57.455,"end":60.915},{"sentences":[{"text":"Harry?","start":61.210003,"end":61.710003,"sentiment":"neutral","sentiment_score":-0.14500650763511658}],"sentiment":"neutral","sentiment_score":-0.14500650763511658,"channel":0,"num_words":1,"start":61.210003,"end":61.710003},{"sentences":[{"text":"No.","start":63.989998,"end":64.31,"sentiment":"negative","sentiment_score":-0.3684684634208679},{"text":"No.","start":64.31,"end":64.549995,"sentiment":"negative","sentiment_score":-0.3714799880981446},{"text":"No.","start":64.549995,"end":64.79,"sentiment":"negative","sentiment_score":-0.35027599334716797},{"text":"Round number.","start":64.79,"end":65.689995,"sentiment":"neutral","sentiment_score":-0.23042082786560059},{"text":"Round number.","start":67.27,"end":68.009995,"sentiment":"neutral","sentiment_score":-0.09618407860398293}],"sentiment":"neutral","sentiment_score":-0.24906203682933534,"channel":1,"num_words":7,"start":63.989998,"end":68.009995}]},"summary":{"result":"success","short":"The agent is trying to reach Andrew regarding cybersecurity and asks who is calling. The caller, named Harry, reminds the agent that they were trying to reach him before and apologizes for not answering his question. The agent tries to clarify who is calling and what they are discussing."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.018829092383384705},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.3430117666721344},{"text":"Please stay on the line. Oh, yes. Hi, Harry. Good morning to you. Sorry? Who's calling? Oh, yeah. It's Andrew from Vigilance AI. And I I was actually trying to reach you regarding cybersecurity because I I don't think that you still remember, but we have actually Who spoken who who before. you are calling? Who's you are calling? Oh, I'm sorry. What was that? Who who are who you are calling? To whom? Harry?","start_word":23,"end_word":97,"sentiment":"neutral","sentiment_score":-0.08701180666685104},{"text":"No. No. No.","start_word":98,"end_word":100,"sentiment":"negative","sentiment_score":-0.3634081780910492},{"text":"Round number. Round number.","start_word":101,"end_word":104,"sentiment":"neutral","sentiment_score":-0.17357289791107178}],"average":{"sentiment":"neutral","sentiment_score":-0.07357536662708629}}}}