{"metadata":{"transaction_key":"deprecated","request_id":"01a0c15d-3093-7881-9286-e5ade65ec0f2","sha256":"c91578315a7294fe96aec0e02df31a9ec0a8278260acdc86004e22fce0c6547b","created":"2026-09-21T00:28:26.047Z","duration":10.367937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":54},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":3}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Kim Annasley from Nepean City. Sorry I can't take your call right now, but if you leave your name and number, I'll get back to you as soon as possible. Have a great day.","confidence":1.0,"words":[{"word":"hi","start":0.56,"end":0.71999997,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1572573184967041},{"word":"you've","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.17212097346782684},{"word":"reached","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.18571737408638},{"word":"kim","start":1.36,"end":1.5999999,"confidence":0.9013672,"punctuated_word":"Kim","sentiment":"neutral","sentiment_score":0.12561871111392975},{"word":"annasley","start":1.5999999,"end":2.08,"confidence":0.51708984,"punctuated_word":"Annasley","sentiment":"neutral","sentiment_score":0.195882111787796},{"word":"from","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2489912211894989},{"word":"nepean","start":2.32,"end":2.8,"confidence":0.81608075,"punctuated_word":"Nepean","sentiment":"neutral","sentiment_score":0.17117449641227722},{"word":"city","start":2.8,"end":3.3,"confidence":0.9802246,"punctuated_word":"City.","sentiment":"neutral","sentiment_score":0.20393815636634827},{"word":"sorry","start":3.4399998,"end":3.6799998,"confidence":0.97509766,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.10662488639354706},{"word":"i","start":3.6799998,"end":3.84,"confidence":0.6088867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1416848599910736},{"word":"can't","start":3.84,"end":4.16,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1741304248571396},{"word":"take","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.2373194396495819},{"word":"your","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.26163312792778015},{"word":"call","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3054799735546112},{"word":"right","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.10017947107553482},{"word":"now","start":4.96,"end":5.12,"confidence":0.8300781,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.10390152037143709},{"word":"but","start":5.12,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.02905753254890442},{"word":"if","start":5.2799997,"end":5.44,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11171689629554749},{"word":"you","start":5.44,"end":5.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09822922199964523},{"word":"leave","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.09336526691913603},{"word":"your","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10828863084316254},{"word":"name","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.10309919714927672},{"word":"and","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17928706109523773},{"word":"number","start":6.3199997,"end":6.56,"confidence":0.9921875,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.1890680491924286},{"word":"i'll","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2441842257976532},{"word":"get","start":6.7999997,"end":6.8799996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.14920097589492798},{"word":"back","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.14660653471946716},{"word":"to","start":7.12,"end":7.2,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19514980912208557},{"word":"you","start":7.2,"end":7.3599997,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.268059641122818},{"word":"as","start":7.3599997,"end":7.44,"confidence":0.9716797,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.18688815832138064},{"word":"soon","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.16332373023033142},{"word":"as","start":7.68,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14246289432048798},{"word":"possible","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.20454826951026917},{"word":"have","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7320456504821777},{"word":"a","start":8.72,"end":8.8,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7522740364074707},{"word":"great","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8058224320411682},{"word":"day","start":9.04,"end":9.54,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5151358246803284}],"paragraphs":{"transcript":"\nHi. You've reached Kim Annasley from Nepean City. Sorry I can't take your call right now, but if you leave your name and number, I'll get back to you as soon as possible. Have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.1572573184967041},{"text":"You've reached Kim Annasley from Nepean City.","start":0.71999997,"end":3.3,"sentiment":"neutral","sentiment_score":0.18620614920343673},{"text":"Sorry I can't take your call right now, but if you leave your name and number, I'll get back to you as soon as possible.","start":3.4399998,"end":8.34,"sentiment":"neutral","sentiment_score":0.04726329565048218},{"text":"Have a great day.","start":8.48,"end":9.54,"sentiment":"positive","sentiment_score":0.7013194859027863}],"sentiment":"neutral","sentiment_score":0.14723137021064758,"num_words":37,"start":0.56,"end":9.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Kim Annasley from Nepean City. Sorry I can't take your call right now, but if you leave your name and number, I'll get back to you as soon as possible. Have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.1572573184967041},{"text":"You've reached Kim Annasley from Nepean City.","start":0.71999997,"end":3.3,"sentiment":"neutral","sentiment_score":0.18620614920343673},{"text":"Sorry I can't take your call right now, but if you leave your name and number, I'll get back to you as soon as possible.","start":3.4399998,"end":8.34,"sentiment":"neutral","sentiment_score":0.04726329565048218},{"text":"Have a great day.","start":8.48,"end":9.54,"sentiment":"positive","sentiment_score":0.7013194859027863}],"sentiment":"neutral","sentiment_score":0.14723137021064758,"channel":1,"num_words":37,"start":0.56,"end":9.54}]},"summary":{"result":"success","short":"Hi. You've reached Kim Annasley from Nepean City. Sorry I can't take your call right now, but if you leave your name and number, I'll get back to you as soon as possible. Have a great day."},"intents":{"segments":[{"text":"Have a great day.","start_word":33,"end_word":36,"intents":[{"intent":"Contact","confidence_score":0.015449093}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Kim Annasley from Nepean City. Sorry I can't take your call right now, but if you leave your name and number, I'll get back to you as soon as possible.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.0922393798828125},{"text":"Have a great day.","start_word":33,"end_word":36,"sentiment":"positive","sentiment_score":0.7642167806625366}],"average":{"sentiment":"neutral","sentiment_score":0.1669035311098452}}}}