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Stacy. Good afternoon. This is Abby from TectonOne. I actually dialed this number, and I wanted to reach out to mister Chris Chadwick. Am I calling the right person right now?\n\nOh, alright. Probably, he's not the one that I need to speak to. It should be the IT team or IT department. Are you the one who I can speak with about it? Mhmm.\n\nYeah. For IT services, basically. We wanted to reach out to check a quick gap analysis for IT. Wow. Okay.\n\nOkay. Yeah. Alright. Okay. No problem.\n\nI'm ready. Mhmm. Okay. Alright. Got it.\n\nInquiries@ggm g m e dot net dot a u. Okay. Got it. And I will address this to who? Uh-huh.\n\nStacy. Okay. Got it. Thank you. Thank you, ma'am.\n\nTake care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Stacy.","start":21.915,"end":22.715,"sentiment":"neutral","sentiment_score":0.19382858276367188},{"text":"Good afternoon.","start":22.715,"end":23.455,"sentiment":"positive","sentiment_score":0.4360160082578659},{"text":"This is Abby from TectonOne.","start":23.515,"end":25.215,"sentiment":"positive","sentiment_score":0.362076997756958},{"text":"I actually dialed this number, and I wanted to reach out to mister Chris Chadwick.","start":26.715,"end":31.53,"sentiment":"neutral","sentiment_score":0.15808010796705882},{"text":"Am I calling the right person right now?","start":32.79,"end":35.69,"sentiment":"neutral","sentiment_score":0.05596199003048241}],"sentiment":"neutral","sentiment_score":0.18403036595555022,"num_words":32,"start":21.915,"end":35.69},{"sentences":[{"text":"Oh, alright.","start":41.27,"end":42.09,"sentiment":"neutral","sentiment_score":-0.10122870653867722},{"text":"Probably, he's not the one that I need to speak 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You're speaking with Stacy. You I mean, he he does work for the business. Yes. But, unfortunately, he's on break at the moment. LIT team. What where was what was the business you're calling from again? I do apologize. Let me let me okay. So I am just in sales. I they don't have a direct line. I have I can give you an email address that I'm in, and I see the emails come through. And I can, yeah, forward it to our IT team so they can Yep. Reach out. Yeah. So it's inquiries @gme.net.au. Yes, please. So you can address it just to make sure that I see that email and forward it to the best our IT team. Attention it to Stacy. No. No problem. Thank you. 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South. You're speaking with Stacy. You I mean, he he does work for the business. Yes. But, unfortunately, he's on break at the moment.\n\nLIT team. What where was what was the business you're calling from again? I do apologize. Let me let me okay. So I am just in sales.\n\nI they don't have a direct line. I have I can give you an email address that I'm in, and I see the emails come through. And I can, yeah, forward it to our IT team so they can Yep. Reach out. Yeah.\n\nSo it's inquiries @gme.net.au. Yes, please. So you can address it just to make sure that I see that email and forward it to the best our IT team. Attention it to Stacy. No.\n\nNo problem. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"GMA South.","start":18.855,"end":19.574999,"sentiment":"neutral","sentiment_score":0.017653643153607845},{"text":"You're speaking with Stacy.","start":19.574999,"end":20.795,"sentiment":"neutral","sentiment_score":0.02303957985714078},{"text":"You I mean, he he does work for the business.","start":34.370003,"end":37.33,"sentiment":"neutral","sentiment_score":0.02997549930587411},{"text":"Yes.","start":37.33,"end":37.57,"sentiment":"neutral","sentiment_score":-0.01840946078300476},{"text":"But, unfortunately, he's on break at the moment.","start":37.57,"end":39.83,"sentiment":"negative","sentiment_score":-0.3634062148630619}],"sentiment":"neutral","sentiment_score":-0.0999375432357192,"num_words":25,"start":18.855,"end":39.83},{"sentences":[{"text":"LIT team.","start":53.41,"end":54.95,"sentiment":"neutral","sentiment_score":-0.0865703895688057},{"text":"What where was what was the business you're calling from again?","start":55.329998,"end":57.73,"sentiment":"neutral","sentiment_score":-0.07734904302792116},{"text":"I do apologize.","start":57.73,"end":58.71,"sentiment":"neutral","sentiment_score":-0.14514221251010895},{"text":"Let me let me okay.","start":73.215,"end":75.475,"sentiment":"neutral","sentiment_score":-0.023712572827935218},{"text":"So I am just in sales.","start":75.775,"end":78.53,"sentiment":"neutral","sentiment_score":-0.04459692910313606}],"sentiment":"neutral","sentiment_score":-0.0683537529160579,"num_words":27,"start":53.41,"end":78.53},{"sentences":[{"text":"I they don't have a direct line.","start":79.55,"end":84.13,"sentiment":"neutral","sentiment_score":-0.08609335124492645},{"text":"I have I can give you an email address that I'm in, and I see the emails come through.","start":85.55,"end":91.73,"sentiment":"neutral","sentiment_score":0.04669231646939328},{"text":"And I can, yeah, forward it to our IT team so they can Yep.","start":92.685005,"end":99.345,"sentiment":"neutral","sentiment_score":0.03322021330573729},{"text":"Reach out.","start":99.645004,"end":100.385,"sentiment":"neutral","sentiment_score":0.061527419835329056},{"text":"Yeah.","start":100.845,"end":101.345,"sentiment":"neutral","sentiment_score":0.03026108630001545}],"sentiment":"neutral","sentiment_score":0.020997662010580995,"num_words":43,"start":79.55,"end":101.345},{"sentences":[{"text":"So it's inquiries @gme.net.au.","start":101.405,"end":111.43,"sentiment":"neutral","sentiment_score":0.010804098332300782},{"text":"Yes, please.","start":120.85,"end":121.67,"sentiment":"neutral","sentiment_score":0.05662034638226032},{"text":"So you can address it just to make sure that I see that email and forward it to the best our IT team.","start":124.575,"end":130.83499,"sentiment":"neutral","sentiment_score":0.04887632515443408},{"text":"Attention it to Stacy.","start":131.135,"end":132.435,"sentiment":"neutral","sentiment_score":0.018475070130079985},{"text":"No.","start":137.10887,"end":137.42886,"sentiment":"neutral","sentiment_score":0.18112483620643616}],"sentiment":"neutral","sentiment_score":0.045165814158013635,"num_words":34,"start":101.405,"end":137.42886},{"sentences":[{"text":"No problem.","start":137.42886,"end":138.06886,"sentiment":"neutral","sentiment_score":0.2505345046520233},{"text":"Thank you.","start":138.06886,"end":138.80887,"sentiment":"neutral","sentiment_score":0.3216073215007782},{"text":"Bye.","start":139.18887,"end":139.68887,"sentiment":"neutral","sentiment_score":0.0928303524851799}],"sentiment":"neutral","sentiment_score":0.24742280095815658,"num_words":5,"start":137.42886,"end":139.68887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: GMA South. You're speaking with Stacy.\n\nChannel 0: Hi, Stacy. Good afternoon. This is Abby from TectonOne. I actually dialed this number, and I wanted to reach out to mister Chris Chadwick. Am I calling the right person\n\nChannel 1: You\n\nChannel 0: right\n\nChannel 1: I\n\nChannel 0: now?\n\nChannel 1: mean, he he does work for the business. Yes. But, unfortunately, he's on break at the moment.\n\nChannel 0: Oh, alright. Probably, he's not the one that I need to speak to. It should be the IT team or IT department. Are you the one who I can speak with about\n\nChannel 1: LIT\n\nChannel 0: it?\n\nChannel 1: team. What where was what\n\nChannel 0: Mhmm.\n\nChannel 1: was the business you're calling from again? I do apologize.\n\nChannel 0: Yeah. For IT services, basically. We wanted to reach out to check a quick gap analysis for IT.\n\nChannel 1: Let me let me okay. So I am just in sales. I they don't have a direct line.\n\nChannel 0: Wow. Okay.\n\nChannel 1: I have I can give you an email address that I'm in, and I see the emails come through.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: And I can, yeah, forward it to our IT team so they can\n\nChannel 0: Alright.\n\nChannel 1: Yep.\n\nChannel 0: Okay. No problem.\n\nChannel 1: Reach\n\nChannel 0: I'm\n\nChannel 1: out.\n\nChannel 0: ready.\n\nChannel 1: Yeah. So it's inquiries\n\nChannel 0: Mhmm.\n\nChannel 1: @gme.net.au.\n\nChannel 0: Okay. Alright. Got it. Inquiries@ggm g m e dot net dot a u. Okay.\n\nGot\n\nChannel 1: Yes,\n\nChannel 0: it.\n\nChannel 1: please.\n\nChannel 0: And I will address this to who?\n\nChannel 1: So you can address it just to make sure that I see that email and forward it to the best our IT team. Attention\n\nChannel 0: Uh-huh.\n\nChannel 1: it to Stacy.\n\nChannel 0: Stacy. Okay. Got it. Thank you. Thank you, ma'am.\n\nTake care.\n\nChannel 1: No. No problem. Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"GMA South.","start":18.855,"end":19.574999,"sentiment":"neutral","sentiment_score":0.017653643153607845},{"text":"You're speaking with Stacy.","start":19.574999,"end":20.795,"sentiment":"neutral","sentiment_score":0.02303957985714078}],"sentiment":"neutral","sentiment_score":0.021244267622629803,"channel":1,"num_words":6,"start":18.855,"end":20.795},{"sentences":[{"text":"Hi, Stacy.","start":21.915,"end":22.715,"sentiment":"neutral","sentiment_score":0.19382858276367188},{"text":"Good afternoon.","start":22.715,"end":23.455,"sentiment":"positive","sentiment_score":0.4360160082578659},{"text":"This is Abby from TectonOne.","start":23.515,"end":25.215,"sentiment":"positive","sentiment_score":0.362076997756958},{"text":"I actually dialed this number, and I wanted to reach out to mister Chris 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I will address this to who?","start":121.31,"end":124.05,"sentiment":"neutral","sentiment_score":0.022625098271029338}],"sentiment":"neutral","sentiment_score":0.022625098271029338,"channel":0,"num_words":7,"start":121.31,"end":124.05},{"sentences":[{"text":"So you can address it just to make sure that I see that email and forward it to the best our IT team.","start":124.575,"end":130.83499,"sentiment":"neutral","sentiment_score":0.04887632515443408},{"text":"Attention","start":131.135,"end":131.615,"sentiment":"neutral","sentiment_score":0.00063372403383255}],"sentiment":"neutral","sentiment_score":0.04686621677440902,"channel":1,"num_words":24,"start":124.575,"end":131.615},{"sentences":[{"text":"Uh-huh.","start":131.56894,"end":132.06894,"sentiment":"neutral","sentiment_score":-0.0010465566301718354}],"sentiment":"neutral","sentiment_score":-0.0010465566301718354,"channel":0,"num_words":1,"start":131.56894,"end":132.06894},{"sentences":[{"text":"it to 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representative from TectonOne called a business looking for Mr. Chris Chadwick. The representative was unable to reach the right person and instead asked for an email address to forward to the IT department. The representative provided the email address and thanked the caller before ending the call."},"intents":{"segments":[{"text":"This is Abby from TectonOne. I actually dialed this number, and I wanted to reach out to mister Chris Chadwick. Am I calling the right person You right I now?","start_word":10,"end_word":39,"intents":[{"intent":"Verify caller identity","confidence_score":0.0015609165}]},{"text":"We wanted to reach out to check a quick gap analysis for IT. Let me let me okay.","start_word":112,"end_word":129,"intents":[{"intent":"Check gap analysis","confidence_score":0.09880698}]},{"text":"I have I can give you an email address that I'm in, and I see the emails come through. Okay. Yeah.","start_word":145,"end_word":165,"intents":[{"intent":"Address email","confidence_score":0.26287985},{"intent":"Send email","confidence_score":0.014369348},{"intent":"Address email","confidence_score":0.30919826}]},{"text":"And I can, yeah, forward it to our IT team so they can Alright.","start_word":166,"end_word":179,"intents":[{"intent":"Forward email","confidence_score":0.55113846}]}]},"sentiments":{"segments":[{"text":"GMA South. You're speaking with Stacy. Hi, Stacy.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.0738658457994461},{"text":"Good afternoon.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.4372897148132324},{"text":"This is Abby from TectonOne. I actually dialed this number, and I wanted to reach out to mister Chris Chadwick. Am I calling the right person You right I now? mean, he he does work for the business. Yes.","start_word":10,"end_word":48,"sentiment":"neutral","sentiment_score":0.13449102640151978},{"text":"But, unfortunately, he's on break at the moment.","start_word":49,"end_word":56,"sentiment":"negative","sentiment_score":-0.3359760642051697},{"text":"Oh, alright. Probably, he's not the one that I need to speak to. It should be the IT team or IT department. Are you the one who I can speak with about LIT it? team. What where was what Mhmm. was the business you're calling from again? I do apologize. Yeah. For IT services, basically. We wanted to reach out to check a quick gap analysis for IT. Let me let me okay. So I am just in sales. I they don't have a direct line. Wow. Okay. I have I can give you an email address that I'm in, and I see the emails come through. Okay. Yeah. And I can, yeah, forward it to our IT team so they can Alright. Yep. Okay. No problem. Reach I'm out. ready. Yeah. So it's inquiries Mhmm. @gme.net.au. Okay. Alright. Got it. Inquiries@ggm g m e dot net dot a u. Okay. Got Yes, it. please. And I will address this to who? So you can address it just to make sure that I see that email and forward it to the best our IT team. Attention Uh-huh. it to Stacy. Stacy. Okay. Got it.","start_word":57,"end_word":250,"sentiment":"neutral","sentiment_score":-0.007984805852174759},{"text":"Thank you. Thank you, ma'am.","start_word":251,"end_word":255,"sentiment":"positive","sentiment_score":0.4448319971561432},{"text":"Take care. No. No problem. Thank Bye you. bye. Bye.","start_word":256,"end_word":265,"sentiment":"neutral","sentiment_score":0.24501961469650269}],"average":{"sentiment":"neutral","sentiment_score":0.030205138678689604}}}}