{"metadata":{"transaction_key":"deprecated","request_id":"019e8711-adee-71b1-a01c-6a647eedd1c1","sha256":"438c96818284d9f1f37cc8526a428a0bb8e59bd9ce9c2d1f9f11d88214d3e530","created":"2026-06-02T06:42:25.361Z","duration":227.80794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":750,"output_tokens":96},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":903,"output_tokens":905},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":903,"output_tokens":21}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Intel. Oh, okay. How are you today? May I have the account holder's name, please? How are you, Matthew Schilling? Let's have a look. You're Matthew Schilling. Are you the one in Spring Square? What's what's the address? Okay. I think I got the hang on. Hang on. I'm just Matthew Spring, was it? Sorry, mate. The showing. Okay. Got it. Not not s c h, was it? Oh, sorry about it. MATHEW? Uh-huh. It's a double pin. That's where the problem is. There we go. Alright. Matthew Schilling. I got it. I got it. Okay. Alright. Now with this one here, did you wanna set up a direct debit so it goes automatically, or you wanna how do you wanna do this? Or you just wanna pay it and that's it? Okay. So I'll get that sorted for you. No problem. Because this won't go through till about sometime next week. So I'll just add your details. Where are we? Here. Yep. Okay. You wanna go card or bank? Which one? Okay. No. No. It'll it'll save. It'll save sorry? Okay. So you want us to process the payment. Okay. So I need what can I just get one of the girls to give you a call? Because I'm not too sure how that works. You came across to tech support. Yeah. I'll get her to give you a call. Is that alright? It's it's the same number. It's the same number. Let me just check something. No. 1800 number. Yeah. 308408. Yeah. Maybe if you can call back in about half an hour, if that's alright with you. Well, I mean, I can't get them to give you a call. That's not a problem. You don't wanna save the card for direct debit. Is that right? Okay. Well, we can take it out straight away. It takes about five minutes to process. Oh, well, that's what I mean. So I'm I'm not sure. Sorry, mate. Yeah. Just just give a callback enough for now and then because at the moment, I think they're in a meeting. They're just finishing off a meeting. They'll be running about an hour an hour for now and probably just start from 06:00. They're here till 06:00. Yeah. Yeah. So yeah. Alright. No worries. Sorry, mate. I couldn't help you out, mate. Apologies for that. Alright. Cheers. Bye. Bye.","confidence":0.99316406,"words":[{"word":"good","start":0.16,"end":0.24,"confidence":0.5883789,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3330442011356354},{"word":"afternoon","start":0.24,"end":0.56,"confidence":0.82177734,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.258472740650177},{"word":"intel","start":0.56,"end":1.06,"confidence":0.5147705,"punctuated_word":"Intel.","sentiment":"neutral","sentiment_score":0.14021417498588562},{"word":"oh","start":6.8799996,"end":7.2799997,"confidence":0.798584,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12976372241973877},{"word":"okay","start":7.2799997,"end":7.7799997,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.11579646915197372},{"word":"how","start":7.9199996,"end":8.16,"confidence":0.8574219,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.12552495300769806},{"word":"are","start":8.16,"end":8.24,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1829882562160492},{"word":"you","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2220364660024643},{"word":"today","start":8.4,"end":8.9,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.24557897448539737},{"word":"may","start":10.88,"end":11.12,"confidence":0.99121094,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.1957961469888687},{"word":"i","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15231801569461825},{"word":"have","start":11.28,"end":11.599999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.18236249685287476},{"word":"the","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22436682879924777},{"word":"account","start":11.84,"end":12.16,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.2732584476470947},{"word":"holder's","start":12.16,"end":12.559999,"confidence":0.99316406,"punctuated_word":"holder's","sentiment":"neutral","sentiment_score":0.15845584869384766},{"word":"name","start":12.559999,"end":12.719999,"confidence":0.99658203,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.16047880053520203},{"word":"please","start":12.719999,"end":13.219999,"confidence":0.9980469,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.14756321907043457},{"word":"how","start":16.965,"end":17.205,"confidence":0.9604492,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.054184217005968094},{"word":"are","start":17.205,"end":17.365,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04702470824122429},{"word":"you","start":17.365,"end":17.525,"confidence":0.8444824,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.05410129576921463},{"word":"matthew","start":17.525,"end":18.025,"confidence":0.98828125,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":0.04958871752023697},{"word":"schilling","start":18.245,"end":18.725,"confidence":0.91276044,"punctuated_word":"Schilling?","sentiment":"neutral","sentiment_score":0.047772180289030075},{"word":"let's","start":18.725,"end":18.965,"confidence":1.0,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.03842412680387497},{"word":"have","start":18.965,"end":19.205,"confidence":0.99316406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04268888756632805},{"word":"a","start":19.205,"end":19.365,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04801731556653976},{"word":"look","start":19.365,"end":19.865,"confidence":0.99853516,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.04375656694173813},{"word":"you're","start":21.125,"end":21.625,"confidence":0.7817383,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.028768276795744896},{"word":"matthew","start":24.244999,"end":24.725,"confidence":0.9902344,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":0.029602833092212677},{"word":"schilling","start":24.725,"end":25.225,"confidence":0.92594403,"punctuated_word":"Schilling.","sentiment":"neutral","sentiment_score":0.024250244721770287},{"word":"are","start":25.365,"end":25.525002,"confidence":0.8964844,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.0206280630081892},{"word":"you","start":25.525002,"end":25.765,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023227285593748093},{"word":"the","start":25.765,"end":25.925,"confidence":0.59521484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01712678000330925},{"word":"one","start":25.925,"end":26.085,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.018518023192882534},{"word":"in","start":26.085,"end":26.585,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.016940204426646233},{"word":"spring","start":26.885,"end":27.385,"confidence":0.99121094,"punctuated_word":"Spring","sentiment":"neutral","sentiment_score":0.022009721025824547},{"word":"square","start":27.605,"end":28.105,"confidence":0.9980469,"punctuated_word":"Square?","sentiment":"neutral","sentiment_score":0.024551432579755783},{"word":"what's","start":34.38,"end":34.7,"confidence":0.97631836,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.01968899555504322},{"word":"what's","start":34.7,"end":34.94,"confidence":0.99658203,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.02092153951525688},{"word":"the","start":34.94,"end":35.18,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021608442068099976},{"word":"address","start":35.18,"end":35.68,"confidence":0.9995117,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.02252916246652603},{"word":"okay","start":42.315,"end":42.715,"confidence":0.7154541,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02192503958940506},{"word":"i","start":42.715,"end":42.875,"confidence":0.81640625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0008502360433340073},{"word":"think","start":42.875,"end":43.035,"confidence":0.44360352,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.003131236881017685},{"word":"i","start":43.035,"end":43.195,"confidence":0.9135742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01173887960612774},{"word":"got","start":43.195,"end":43.275,"confidence":0.49609375,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.017149964347481728},{"word":"the","start":43.275,"end":43.355,"confidence":0.78271484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023951049894094467},{"word":"hang","start":43.434998,"end":43.675,"confidence":0.97998047,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.02779301628470421},{"word":"on","start":43.675,"end":44.175,"confidence":0.99658203,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.03282824531197548},{"word":"hang","start":47.915,"end":48.155,"confidence":0.7895508,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.026049956679344177},{"word":"on","start":48.155,"end":48.315,"confidence":0.9782715,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.014240741729736328},{"word":"i'm","start":48.315,"end":48.395,"confidence":0.6269531,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0012746478896588087},{"word":"just","start":48.395,"end":48.895,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.004334308207035065},{"word":"matthew","start":50.555,"end":51.055,"confidence":0.90722656,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":0.0004950622096657753},{"word":"spring","start":51.515,"end":51.995,"confidence":0.6687012,"punctuated_word":"Spring,","sentiment":"neutral","sentiment_score":0.004364342894405127},{"word":"was","start":51.995,"end":52.235,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0095719201490283},{"word":"it","start":52.235,"end":52.735,"confidence":0.99902344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.0015431991778314114},{"word":"sorry","start":56.7,"end":56.86,"confidence":0.76220703,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.05936438217759133},{"word":"mate","start":56.86,"end":57.36,"confidence":0.9812012,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.045165687799453735},{"word":"the","start":60.14,"end":60.22,"confidence":0.52685547,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.014633320271968842},{"word":"showing","start":60.38,"end":60.86,"confidence":0.41638184,"punctuated_word":"showing.","sentiment":"neutral","sentiment_score":0.01163199171423912},{"word":"okay","start":60.86,"end":61.18,"confidence":0.9675293,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.031100545078516006},{"word":"got","start":61.18,"end":61.42,"confidence":0.6381836,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.037370260804891586},{"word":"it","start":61.42,"end":61.92,"confidence":0.939209,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.010971692390739918},{"word":"not","start":63.66,"end":63.98,"confidence":0.3852539,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.09252789616584778},{"word":"not","start":63.98,"end":64.06,"confidence":0.36132812,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11382532119750977},{"word":"s","start":64.7,"end":64.94,"confidence":0.43164062,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.03578060492873192},{"word":"c","start":64.94,"end":65.26,"confidence":0.9980469,"punctuated_word":"c","sentiment":"neutral","sentiment_score":-0.022552605718374252},{"word":"h","start":65.26,"end":65.58,"confidence":0.97753906,"punctuated_word":"h,","sentiment":"neutral","sentiment_score":-0.012575599364936352},{"word":"was","start":65.58,"end":65.74,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0168815515935421},{"word":"it","start":65.74,"end":66.24,"confidence":0.99853516,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.02687748149037361},{"word":"oh","start":68.145004,"end":68.385,"confidence":0.91552734,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.036391522735357285},{"word":"sorry","start":68.385,"end":68.625,"confidence":0.96777344,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.057231608778238297},{"word":"about","start":68.625,"end":68.945,"confidence":0.6230469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.08625967800617218},{"word":"it","start":68.945,"end":69.445,"confidence":0.7282715,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07179588079452515},{"word":"mathew","start":74.785,"end":76.565,"confidence":0.9469401,"punctuated_word":"MATHEW?","sentiment":"neutral","sentiment_score":-0.021206676959991455},{"word":"uh-huh","start":78.865,"end":79.365,"confidence":0.9998047,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.030034109950065613},{"word":"it's","start":80.32,"end":80.56,"confidence":0.8479004,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.13528019189834595},{"word":"a","start":80.56,"end":80.799995,"confidence":0.7895508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17509596049785614},{"word":"double","start":80.799995,"end":81.2,"confidence":0.98535156,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.1851956844329834},{"word":"pin","start":81.2,"end":81.439995,"confidence":0.5908203,"punctuated_word":"pin.","sentiment":"neutral","sentiment_score":-0.19793885946273804},{"word":"that's","start":81.439995,"end":81.68,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2530837059020996},{"word":"where","start":81.68,"end":81.92,"confidence":0.9951172,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.25288334488868713},{"word":"the","start":81.92,"end":82.08,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22447964549064636},{"word":"problem","start":82.08,"end":82.479996,"confidence":0.9873047,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.19709055125713348},{"word":"is","start":82.479996,"end":82.979996,"confidence":1.0,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.21760115027427673},{"word":"there","start":85.439995,"end":85.68,"confidence":0.7192383,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.12632380425930023},{"word":"we","start":85.68,"end":85.92,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1082373857498169},{"word":"go","start":85.92,"end":86.42,"confidence":0.9995117,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":-0.0908265858888626},{"word":"alright","start":87.2,"end":87.36,"confidence":0.74121094,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04563929885625839},{"word":"matthew","start":87.36,"end":87.759995,"confidence":0.7963867,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":0.032072633504867554},{"word":"schilling","start":87.759995,"end":88.08,"confidence":0.5088704,"punctuated_word":"Schilling.","sentiment":"neutral","sentiment_score":0.04834645986557007},{"word":"i","start":88.08,"end":88.159996,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11739253997802734},{"word":"got","start":88.159996,"end":88.32,"confidence":0.9091797,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1280779242515564},{"word":"it","start":88.32,"end":88.399994,"confidence":0.95043945,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.09341292828321456},{"word":"i","start":88.399994,"end":88.479996,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10556642711162569},{"word":"got","start":88.479996,"end":88.64,"confidence":0.96875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.09954814612865448},{"word":"it","start":88.64,"end":88.88,"confidence":0.9626465,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0864381343126297},{"word":"okay","start":88.88,"end":89.38,"confidence":0.7910156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08541226387023926},{"word":"alright","start":92.095,"end":92.415,"confidence":0.9946289,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1116713136434555},{"word":"now","start":92.415,"end":92.895,"confidence":0.99316406,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.1128612831234932},{"word":"with","start":92.895,"end":93.134995,"confidence":0.9667969,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11777324974536896},{"word":"this","start":93.134995,"end":93.295,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.10429920256137848},{"word":"one","start":93.295,"end":93.534996,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08514481782913208},{"word":"here","start":93.534996,"end":93.695,"confidence":0.9975586,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.0937664657831192},{"word":"did","start":93.695,"end":93.854996,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.08174566179513931},{"word":"you","start":93.854996,"end":94.015,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09665580093860626},{"word":"wanna","start":94.015,"end":94.515,"confidence":0.9951172,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.1123288720846176},{"word":"set","start":94.575,"end":94.814995,"confidence":0.9941406,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.0962141379714012},{"word":"up","start":94.814995,"end":95.055,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1058223322033882},{"word":"a","start":95.055,"end":95.454994,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12110022455453873},{"word":"direct","start":95.454994,"end":95.854996,"confidence":0.99609375,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.13400967419147491},{"word":"debit","start":95.854996,"end":96.095,"confidence":0.99316406,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.11693397164344788},{"word":"so","start":96.095,"end":96.255,"confidence":0.8774414,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.16279539465904236},{"word":"it","start":96.255,"end":96.415,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.176814466714859},{"word":"goes","start":96.415,"end":96.735,"confidence":0.99609375,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":0.17345643043518066},{"word":"automatically","start":96.735,"end":97.235,"confidence":0.7385254,"punctuated_word":"automatically,","sentiment":"neutral","sentiment_score":0.13983571529388428},{"word":"or","start":97.454994,"end":97.774994,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.11872315406799316},{"word":"you","start":97.774994,"end":97.935,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10404205322265624},{"word":"wanna","start":97.935,"end":98.255,"confidence":0.87890625,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.1307828426361084},{"word":"how","start":98.335,"end":98.494995,"confidence":0.98095703,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.09983976185321808},{"word":"do","start":98.494995,"end":98.655,"confidence":0.99121094,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.09075453877449036},{"word":"you","start":98.655,"end":98.735,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11396054923534392},{"word":"wanna","start":98.735,"end":98.975,"confidence":0.99609375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.1353832483291626},{"word":"do","start":98.975,"end":99.134995,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10589691996574402},{"word":"this","start":99.134995,"end":99.375,"confidence":0.8618164,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.0798569917678833},{"word":"or","start":99.375,"end":99.534996,"confidence":0.9970703,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.07798270881175995},{"word":"you","start":99.534996,"end":99.615,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05335105583071709},{"word":"just","start":99.615,"end":99.854996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07994526624679565},{"word":"wanna","start":99.854996,"end":100.095,"confidence":0.99609375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.10096655786037444},{"word":"pay","start":100.095,"end":100.255,"confidence":0.9790039,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.06597812473773956},{"word":"it","start":100.255,"end":100.335,"confidence":0.53125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08066881448030472},{"word":"and","start":100.335,"end":100.494995,"confidence":0.7426758,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0838218480348587},{"word":"that's","start":100.494995,"end":100.735,"confidence":0.9941406,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.09076768159866332},{"word":"it","start":100.735,"end":101.235,"confidence":0.9909668,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.07596695423126221},{"word":"okay","start":104.74,"end":104.979996,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1099485009908676},{"word":"so","start":104.979996,"end":105.14,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1413174420595169},{"word":"i'll","start":105.14,"end":105.299995,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1781066358089447},{"word":"get","start":105.299995,"end":105.53999,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.17063447833061218},{"word":"that","start":105.53999,"end":105.7,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13802704215049744},{"word":"sorted","start":105.7,"end":106.02,"confidence":0.99902344,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":0.1507394164800644},{"word":"for","start":106.02,"end":106.17999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2061866968870163},{"word":"you","start":106.17999,"end":106.34,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1196494996547699},{"word":"no","start":106.34,"end":106.579994,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1108105331659317},{"word":"problem","start":106.579994,"end":106.979996,"confidence":0.99560547,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.06815338879823685},{"word":"because","start":106.979996,"end":107.21999,"confidence":0.98095703,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.033912964165210724},{"word":"this","start":107.21999,"end":107.38,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05895338952541351},{"word":"won't","start":107.38,"end":107.619995,"confidence":0.9116211,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.06423620879650116},{"word":"go","start":107.619995,"end":107.78,"confidence":0.98828125,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.07015514373779297},{"word":"through","start":107.78,"end":108.1,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.04242260009050369},{"word":"till","start":108.1,"end":108.34,"confidence":0.9394531,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.05174809694290161},{"word":"about","start":108.34,"end":108.84,"confidence":0.98535156,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.02634849399328232},{"word":"sometime","start":109.06,"end":109.46,"confidence":0.82177734,"punctuated_word":"sometime","sentiment":"neutral","sentiment_score":-0.020175762474536896},{"word":"next","start":109.46,"end":109.78,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0018606111407279968},{"word":"week","start":109.78,"end":110.28,"confidence":0.8498535,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.011219732463359833},{"word":"so","start":110.659996,"end":110.979996,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03791653737425804},{"word":"i'll","start":110.979996,"end":111.299995,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.057321708649396896},{"word":"just","start":111.299995,"end":111.7,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08417007327079773},{"word":"add","start":111.7,"end":111.85999,"confidence":0.9951172,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.05831737816333771},{"word":"your","start":111.85999,"end":112.35999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04086728394031525},{"word":"details","start":112.5,"end":113.0,"confidence":0.9975586,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":0.046046435832977295},{"word":"where","start":113.14,"end":113.38,"confidence":1.0,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.012814385816454887},{"word":"are","start":113.38,"end":113.619995,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.018716754391789436},{"word":"we","start":113.619995,"end":113.85999,"confidence":0.91967773,"punctuated_word":"we?","sentiment":"neutral","sentiment_score":0.028291931375861168},{"word":"here","start":113.85999,"end":114.17999,"confidence":0.8930664,"punctuated_word":"Here.","sentiment":"neutral","sentiment_score":0.02782299369573593},{"word":"yep","start":114.17999,"end":114.67999,"confidence":0.9995117,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03553556650876999},{"word":"okay","start":118.185,"end":118.425,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022942297160625454},{"word":"you","start":118.425,"end":118.585,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0070312898606061935},{"word":"wanna","start":118.585,"end":118.825,"confidence":0.9902344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.015839308500289917},{"word":"go","start":118.825,"end":119.145,"confidence":0.9614258,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.014583424665033816},{"word":"card","start":119.145,"end":119.385,"confidence":0.71875,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.015598502941429617},{"word":"or","start":119.385,"end":119.545,"confidence":0.9873047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.004992196336388588},{"word":"bank","start":119.545,"end":119.865,"confidence":0.9580078,"punctuated_word":"bank?","sentiment":"neutral","sentiment_score":0.016390275210142136},{"word":"which","start":119.865,"end":120.104996,"confidence":1.0,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.006530888378620148},{"word":"one","start":120.104996,"end":120.604996,"confidence":1.0,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.0003552241250872612},{"word":"okay","start":123.705,"end":124.205,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0073800599202513695},{"word":"no","start":125.784996,"end":126.025,"confidence":0.99072266,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16011372208595276},{"word":"no","start":126.025,"end":126.265,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17232820391654968},{"word":"it'll","start":126.265,"end":126.765,"confidence":0.9921875,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":-0.12969399988651276},{"word":"it'll","start":127.065,"end":127.565,"confidence":0.99658203,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.13443037867546082},{"word":"save","start":127.705,"end":128.205,"confidence":0.8366699,"punctuated_word":"save.","sentiment":"negative","sentiment_score":-0.35356324911117554},{"word":"it'll","start":128.985,"end":129.385,"confidence":0.9980469,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":-0.18020153045654297},{"word":"save","start":129.385,"end":129.705,"confidence":0.99609375,"punctuated_word":"save","sentiment":"neutral","sentiment_score":-0.24487558007240295},{"word":"sorry","start":129.945,"end":130.445,"confidence":0.9921875,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.1659037172794342},{"word":"okay","start":137.15999,"end":137.48,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00958746112883091},{"word":"so","start":137.48,"end":137.71999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008433636277914047},{"word":"you","start":137.71999,"end":137.79999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0045007094740867615},{"word":"want","start":137.79999,"end":138.04,"confidence":0.99609375,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.0044357553124427795},{"word":"us","start":138.04,"end":138.2,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.02005341649055481},{"word":"to","start":138.2,"end":138.43999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017937667667865753},{"word":"process","start":138.43999,"end":138.93999,"confidence":0.99902344,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.02458760142326355},{"word":"the","start":139.0,"end":139.23999,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016290824860334396},{"word":"payment","start":139.23999,"end":139.73999,"confidence":0.84594727,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.012897394597530363},{"word":"okay","start":140.92,"end":141.23999,"confidence":0.86572266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0492018386721611},{"word":"so","start":141.23999,"end":141.48,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.030173132196068764},{"word":"i","start":141.48,"end":141.56,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012695558369159698},{"word":"need","start":141.56,"end":141.95999,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03065665438771248},{"word":"what","start":142.04,"end":142.2,"confidence":0.82470703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.020397484302520752},{"word":"can","start":142.35999,"end":142.51999,"confidence":0.73583984,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.022673122584819794},{"word":"i","start":142.51999,"end":142.59999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02672138437628746},{"word":"just","start":142.59999,"end":142.84,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04049557447433472},{"word":"get","start":142.84,"end":143.23999,"confidence":0.99609375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.021236196160316467},{"word":"one","start":143.23999,"end":143.4,"confidence":0.97802734,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02833958901464939},{"word":"of","start":143.4,"end":143.48,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04243634641170502},{"word":"the","start":143.48,"end":143.64,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03581003099679947},{"word":"girls","start":143.64,"end":143.87999,"confidence":0.99316406,"punctuated_word":"girls","sentiment":"neutral","sentiment_score":0.0403195321559906},{"word":"to","start":143.87999,"end":144.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.045429740101099014},{"word":"give","start":144.04,"end":144.2,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0364304780960083},{"word":"you","start":144.2,"end":144.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02553685382008553},{"word":"a","start":144.28,"end":144.35999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.021830087527632713},{"word":"call","start":144.35999,"end":144.51999,"confidence":0.8149414,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.007865526713430882},{"word":"because","start":144.51999,"end":144.76,"confidence":0.9716797,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08567500114440918},{"word":"i'm","start":144.76,"end":144.92,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08664777129888535},{"word":"not","start":144.92,"end":145.15999,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06966869533061981},{"word":"too","start":145.15999,"end":145.31999,"confidence":0.98535156,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.09586167335510254},{"word":"sure","start":145.31999,"end":145.56,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.0818699449300766},{"word":"how","start":145.56,"end":145.71999,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.09760323166847228},{"word":"that","start":145.71999,"end":145.87999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03608511760830879},{"word":"works","start":145.87999,"end":146.37999,"confidence":1.0,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":-0.025195978581905365},{"word":"you","start":146.495,"end":146.735,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.009114483371376991},{"word":"came","start":146.735,"end":146.89499,"confidence":0.9770508,"punctuated_word":"came","sentiment":"neutral","sentiment_score":0.016602488234639168},{"word":"across","start":146.89499,"end":147.39499,"confidence":1.0,"punctuated_word":"across","sentiment":"neutral","sentiment_score":0.008244875818490982},{"word":"to","start":148.655,"end":148.81499,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013805815950036047},{"word":"tech","start":148.81499,"end":149.055,"confidence":0.9658203,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.031296923756599426},{"word":"support","start":149.055,"end":149.555,"confidence":0.98535156,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.023217473179101944},{"word":"yeah","start":150.655,"end":150.89499,"confidence":0.90112305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10510475933551788},{"word":"i'll","start":150.89499,"end":151.055,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1214672178030014},{"word":"get","start":151.055,"end":151.215,"confidence":0.9892578,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1379169225692749},{"word":"her","start":151.215,"end":151.375,"confidence":0.9658203,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.12783744931221008},{"word":"to","start":151.375,"end":151.53499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11659196019172668},{"word":"give","start":151.53499,"end":151.69499,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08149298280477524},{"word":"you","start":151.69499,"end":151.775,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10719446837902068},{"word":"a","start":151.775,"end":151.855,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0930665284395218},{"word":"call","start":151.855,"end":152.09499,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.07403793931007385},{"word":"is","start":152.09499,"end":152.17499,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.041290611028671265},{"word":"that","start":152.17499,"end":152.67499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.033510543406009674},{"word":"alright","start":155.45499,"end":155.95499,"confidence":0.99658203,"punctuated_word":"alright?","sentiment":"neutral","sentiment_score":0.012601661495864391},{"word":"it's","start":156.09499,"end":156.415,"confidence":0.8532715,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06882096081972122},{"word":"it's","start":156.415,"end":156.655,"confidence":0.9848633,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07913094758987427},{"word":"the","start":156.655,"end":156.97499,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10612151771783827},{"word":"same","start":156.97499,"end":157.215,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.18481437861919403},{"word":"number","start":157.215,"end":157.715,"confidence":0.9975586,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.0961429327726364},{"word":"it's","start":157.935,"end":158.17499,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0428168922662735},{"word":"the","start":158.17499,"end":158.415,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03630933910608291},{"word":"same","start":158.415,"end":158.655,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.03902261704206467},{"word":"number","start":158.655,"end":159.155,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.0183622632175684},{"word":"let","start":160.33499,"end":160.575,"confidence":0.96435547,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.029679862782359123},{"word":"me","start":160.575,"end":160.73499,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.030227921903133392},{"word":"just","start":160.73499,"end":160.97499,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.028820183128118515},{"word":"check","start":160.97499,"end":161.45499,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.023383457213640213},{"word":"something","start":161.45499,"end":161.95499,"confidence":0.99853516,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":0.015426214784383774},{"word":"no","start":166.29001,"end":166.61,"confidence":0.8786621,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.013430620543658732},{"word":"1800","start":166.61,"end":167.33,"confidence":0.99934894,"punctuated_word":"1800","sentiment":"neutral","sentiment_score":-0.0030224211513996124},{"word":"number","start":167.33,"end":167.83,"confidence":0.9926758,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.006682722829282284},{"word":"yeah","start":169.33,"end":169.57,"confidence":0.90405273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0066671352833509445},{"word":"308408","start":169.57,"end":171.67001,"confidence":0.9909668,"punctuated_word":"308408.","sentiment":"neutral","sentiment_score":0.008906640112400055},{"word":"yeah","start":172.77,"end":173.01001,"confidence":0.8647461,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04603353515267372},{"word":"maybe","start":173.01001,"end":173.49,"confidence":0.9741211,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.06888066232204437},{"word":"if","start":173.49,"end":173.57,"confidence":0.49609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08405424654483795},{"word":"you","start":173.57,"end":173.65001,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08902361243963242},{"word":"can","start":173.65001,"end":173.89,"confidence":0.96240234,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0855482816696167},{"word":"call","start":173.89,"end":174.05,"confidence":0.9658203,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0698038637638092},{"word":"back","start":174.05,"end":174.21,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.063494473695755},{"word":"in","start":174.21,"end":174.37001,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06740736216306686},{"word":"about","start":174.37001,"end":174.61,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.06549644470214844},{"word":"half","start":174.61,"end":174.85,"confidence":0.99902344,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.09663089364767076},{"word":"an","start":174.85,"end":174.93001,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07970570027828217},{"word":"hour","start":174.93001,"end":175.17001,"confidence":0.85253906,"punctuated_word":"hour,","sentiment":"neutral","sentiment_score":0.0950673446059227},{"word":"if","start":175.17001,"end":175.33,"confidence":0.9741211,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11009581387043},{"word":"that's","start":175.33,"end":175.49,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.07084052264690399},{"word":"alright","start":175.49,"end":175.81001,"confidence":0.99609375,"punctuated_word":"alright","sentiment":"neutral","sentiment_score":0.08254282921552658},{"word":"with","start":175.81001,"end":175.97,"confidence":0.9921875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07166944444179535},{"word":"you","start":175.97,"end":176.47,"confidence":0.9091797,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05603301152586937},{"word":"well","start":178.405,"end":178.805,"confidence":0.6640625,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.007854467257857323},{"word":"i","start":178.805,"end":178.965,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021689381450414658},{"word":"mean","start":178.965,"end":179.125,"confidence":0.9951172,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.03135449439287186},{"word":"i","start":179.125,"end":179.20499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10250282287597656},{"word":"can't","start":179.20499,"end":179.44499,"confidence":0.96899414,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.09934940189123154},{"word":"get","start":179.44499,"end":179.525,"confidence":0.73828125,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06497728824615479},{"word":"them","start":179.525,"end":179.765,"confidence":0.39257812,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.0430469885468483},{"word":"to","start":179.765,"end":179.84499,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.018569953739643097},{"word":"give","start":179.84499,"end":180.00499,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.010272614657878876},{"word":"you","start":180.00499,"end":180.08499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013915803283452988},{"word":"a","start":180.08499,"end":180.245,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008898299187421799},{"word":"call","start":180.245,"end":180.405,"confidence":0.98339844,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.03367263078689575},{"word":"that's","start":180.405,"end":180.64499,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.006564197596162558},{"word":"not","start":180.64499,"end":180.805,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.0058921873569488525},{"word":"a","start":180.805,"end":180.885,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.025113310664892197},{"word":"problem","start":180.885,"end":181.20499,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.005745109170675278},{"word":"you","start":181.20499,"end":181.36499,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08626033365726471},{"word":"don't","start":181.36499,"end":181.605,"confidence":0.9746094,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.061348821967840195},{"word":"wanna","start":181.605,"end":181.765,"confidence":0.9892578,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.05546712875366211},{"word":"save","start":181.765,"end":182.08499,"confidence":0.9941406,"punctuated_word":"save","sentiment":"neutral","sentiment_score":-0.0992867425084114},{"word":"the","start":182.08499,"end":182.165,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009777601808309557},{"word":"card","start":182.165,"end":182.48499,"confidence":0.97509766,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.0009884536266326904},{"word":"for","start":182.48499,"end":182.72499,"confidence":0.9614258,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009623873978853226},{"word":"direct","start":182.72499,"end":182.965,"confidence":0.9267578,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.01414521411061287},{"word":"debit","start":182.965,"end":183.28499,"confidence":0.9975586,"punctuated_word":"debit.","sentiment":"neutral","sentiment_score":0.013025058433413506},{"word":"is","start":183.28499,"end":183.44499,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.029354626312851902},{"word":"that","start":183.44499,"end":183.605,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03834939002990723},{"word":"right","start":183.605,"end":184.105,"confidence":0.99902344,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.0004022829234600067},{"word":"okay","start":189.38,"end":189.70001,"confidence":0.7331543,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05920390412211418},{"word":"well","start":189.70001,"end":189.86,"confidence":0.99658203,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.09346453845500946},{"word":"we","start":189.86,"end":190.02,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13931110501289368},{"word":"can","start":190.02,"end":190.26001,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1585426926612854},{"word":"take","start":190.26001,"end":190.5,"confidence":0.85839844,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.15432652831077576},{"word":"it","start":190.5,"end":190.66,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1360538899898529},{"word":"out","start":190.66,"end":191.06001,"confidence":0.94921875,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.16404321789741516},{"word":"straight","start":191.06001,"end":191.3,"confidence":0.9970703,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":0.15562954545021057},{"word":"away","start":191.3,"end":191.8,"confidence":0.91796875,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":0.1700643002986908},{"word":"it","start":192.18001,"end":192.34001,"confidence":0.9667969,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.17385344207286835},{"word":"takes","start":192.34001,"end":192.66,"confidence":1.0,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":0.15229342877864838},{"word":"about","start":192.66,"end":193.16,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.16044647991657257},{"word":"five","start":193.22,"end":193.54001,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.19028957188129425},{"word":"minutes","start":193.54001,"end":193.94,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.18216772377490997},{"word":"to","start":193.94,"end":194.1,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15845037996768951},{"word":"process","start":194.1,"end":194.6,"confidence":0.9980469,"punctuated_word":"process.","sentiment":"neutral","sentiment_score":0.11842753738164902},{"word":"oh","start":200.34001,"end":200.58,"confidence":0.7553711,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0071828849613666534},{"word":"well","start":200.58,"end":200.66,"confidence":0.9421387,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.017237378284335136},{"word":"that's","start":200.66,"end":200.90001,"confidence":0.9926758,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.03941822052001953},{"word":"what","start":200.90001,"end":201.06001,"confidence":0.5136719,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04995090141892433},{"word":"i","start":201.06001,"end":201.14001,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04104990139603615},{"word":"mean","start":201.14001,"end":201.3,"confidence":0.8955078,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":-0.04589886590838432},{"word":"so","start":201.3,"end":201.54001,"confidence":0.83447266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04463063180446625},{"word":"i'm","start":201.54001,"end":201.78001,"confidence":0.7709961,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04430665075778961},{"word":"i'm","start":201.78001,"end":202.02,"confidence":0.84228516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12079286575317384},{"word":"not","start":202.02,"end":202.18001,"confidence":0.9902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.115006685256958},{"word":"sure","start":202.18001,"end":202.42001,"confidence":0.99121094,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.11237898468971252},{"word":"sorry","start":202.42001,"end":202.66,"confidence":0.9995117,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.15340910851955414},{"word":"mate","start":202.66,"end":202.965,"confidence":0.9758301,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.1169939786195755},{"word":"yeah","start":203.605,"end":204.00499,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017908602952957153},{"word":"just","start":204.00499,"end":204.405,"confidence":0.9760742,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.037664078176021576},{"word":"just","start":204.405,"end":204.565,"confidence":0.72558594,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04060293361544609},{"word":"give","start":204.565,"end":204.805,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.03555665910243988},{"word":"a","start":204.805,"end":204.885,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02166355587542057},{"word":"callback","start":204.885,"end":205.285,"confidence":0.8881836,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.02829364873468876},{"word":"enough","start":205.285,"end":205.605,"confidence":0.51464844,"punctuated_word":"enough","sentiment":"neutral","sentiment_score":-0.04320912063121796},{"word":"for","start":205.605,"end":205.685,"confidence":0.9370117,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02974093332886696},{"word":"now","start":205.685,"end":205.925,"confidence":0.97265625,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.04256325215101242},{"word":"and","start":205.925,"end":206.08499,"confidence":0.5126953,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0349104143679142},{"word":"then","start":206.08499,"end":206.405,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.030484572052955627},{"word":"because","start":206.485,"end":206.72499,"confidence":0.9873047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.05846496671438217},{"word":"at","start":206.72499,"end":206.885,"confidence":0.9770508,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07745976746082306},{"word":"the","start":206.885,"end":206.965,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05162300169467926},{"word":"moment","start":206.965,"end":207.36499,"confidence":0.9748535,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.06499970704317093},{"word":"i","start":207.36499,"end":207.44499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07134273648262024},{"word":"think","start":207.44499,"end":207.605,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.05972428619861603},{"word":"they're","start":207.605,"end":207.765,"confidence":0.9890137,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.06992533802986145},{"word":"in","start":207.765,"end":207.925,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07306604087352753},{"word":"a","start":207.925,"end":208.00499,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06449636816978455},{"word":"meeting","start":208.00499,"end":208.50499,"confidence":0.9904785,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.05942641943693161},{"word":"they're","start":208.64499,"end":208.885,"confidence":0.93652344,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.01421857252717018},{"word":"just","start":208.885,"end":209.125,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0012516975402832031},{"word":"finishing","start":209.125,"end":209.44499,"confidence":1.0,"punctuated_word":"finishing","sentiment":"neutral","sentiment_score":-0.0064385682344436646},{"word":"off","start":209.44499,"end":209.605,"confidence":0.94628906,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.0024091266095638275},{"word":"a","start":209.605,"end":209.685,"confidence":0.89501953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.020997773855924606},{"word":"meeting","start":209.685,"end":210.00499,"confidence":0.9074707,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.004743654280900955},{"word":"they'll","start":210.00499,"end":210.165,"confidence":0.95825195,"punctuated_word":"They'll","sentiment":"neutral","sentiment_score":-0.014784663915634155},{"word":"be","start":210.165,"end":210.245,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.011789094656705856},{"word":"running","start":210.245,"end":210.485,"confidence":0.40795898,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.007055699825286865},{"word":"about","start":210.485,"end":210.72499,"confidence":0.9716797,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0033665113151073456},{"word":"an","start":210.72499,"end":210.805,"confidence":0.56591797,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.007216867059469223},{"word":"hour","start":210.805,"end":210.965,"confidence":0.8071289,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.00023756548762321472},{"word":"an","start":210.965,"end":211.205,"confidence":0.6074219,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.00574956089258194},{"word":"hour","start":211.205,"end":211.36499,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.00036044418811798096},{"word":"for","start":211.36499,"end":211.525,"confidence":0.8925781,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009717993438243866},{"word":"now","start":211.525,"end":211.765,"confidence":0.9580078,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.005477156490087509},{"word":"and","start":211.765,"end":212.165,"confidence":0.63134766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.008096935227513313},{"word":"probably","start":212.165,"end":212.485,"confidence":0.94628906,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.008743150159716606},{"word":"just","start":212.485,"end":212.72499,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.011651504784822464},{"word":"start","start":212.72499,"end":212.965,"confidence":0.4946289,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.007360909134149551},{"word":"from","start":212.965,"end":213.465,"confidence":0.84765625,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.015894075855612755},{"word":"06:00","start":215.36499,"end":216.08499,"confidence":0.8909912,"punctuated_word":"06:00.","sentiment":"neutral","sentiment_score":-0.004162780474871397},{"word":"they're","start":216.08499,"end":216.325,"confidence":0.9160156,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.009915436618030071},{"word":"here","start":216.325,"end":216.485,"confidence":0.9921875,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.004579368978738785},{"word":"till","start":216.485,"end":216.72499,"confidence":0.9902344,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.002154894173145294},{"word":"06:00","start":216.72499,"end":217.465,"confidence":0.9753418,"punctuated_word":"06:00.","sentiment":"neutral","sentiment_score":-0.0012222770601511002},{"word":"yeah","start":219.01,"end":219.41,"confidence":0.81274414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14658769965171814},{"word":"yeah","start":219.41,"end":219.73,"confidence":0.9260254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11440160870552064},{"word":"so","start":219.73,"end":219.85,"confidence":0.83740234,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08633919805288315},{"word":"yeah","start":219.97,"end":220.47,"confidence":0.9975586,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0044400654733181},{"word":"alright","start":221.09,"end":221.41,"confidence":0.96875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0672222375869751},{"word":"no","start":221.41,"end":221.56999,"confidence":0.9941406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.04471646994352341},{"word":"worries","start":221.56999,"end":221.89,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.02782572060823441},{"word":"sorry","start":221.89,"end":222.05,"confidence":0.9975586,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.1300899088382721},{"word":"mate","start":222.05,"end":222.20999,"confidence":0.7468262,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.12147747725248335},{"word":"i","start":222.20999,"end":222.29,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2300523817539215},{"word":"couldn't","start":222.29,"end":222.53,"confidence":1.0,"punctuated_word":"couldn't","sentiment":"neutral","sentiment_score":-0.1774715781211853},{"word":"help","start":222.53,"end":222.69,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.07673060894012451},{"word":"you","start":222.69,"end":222.85,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1043095961213112},{"word":"out","start":222.85,"end":222.93,"confidence":0.9460449,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.06991404294967651},{"word":"mate","start":222.93,"end":223.17,"confidence":0.8605957,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.08547694981098175},{"word":"apologies","start":223.17,"end":223.65,"confidence":0.99658203,"punctuated_word":"Apologies","sentiment":"neutral","sentiment_score":-0.1645517647266388},{"word":"for","start":223.65,"end":223.89,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.001478239893913269},{"word":"that","start":223.89,"end":224.37,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.03379647433757782},{"word":"alright","start":224.37,"end":224.87,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1207084059715271},{"word":"cheers","start":225.17,"end":225.49,"confidence":0.9954427,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.35942256450653076},{"word":"bye","start":225.49,"end":225.73,"confidence":0.9458008,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17595987021923065},{"word":"bye","start":225.73,"end":226.23,"confidence":0.91186523,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07050777971744537}],"paragraphs":{"transcript":"\nGood afternoon. Intel. Oh, okay. How are you today? May I have the account holder's name, please?\n\nHow are you, Matthew Schilling? Let's have a look. You're Matthew Schilling. Are you the one in Spring Square? What's what's the address?\n\nOkay. I think I got the hang on. Hang on. I'm just Matthew Spring, was it? Sorry, mate.\n\nThe showing. Okay. Got it. Not not s c h, was it? Oh, sorry about it.\n\nMATHEW? Uh-huh. It's a double pin. That's where the problem is. There we go.\n\nAlright. Matthew Schilling. I got it. I got it. Okay.\n\nAlright. Now with this one here, did you wanna set up a direct debit so it goes automatically, or you wanna how do you wanna do this? Or you just wanna pay it and that's it? Okay. So I'll get that sorted for you.\n\nNo problem. Because this won't go through till about sometime next week. So I'll just add your details. Where are we? Here.\n\nYep. Okay. You wanna go card or bank? Which one? Okay.\n\nNo. No. It'll it'll save. It'll save sorry? Okay.\n\nSo you want us to process the payment. Okay. So I need what can I just get one of the girls to give you a call? Because I'm not too sure how that works. You came across to tech support.\n\nYeah. I'll get her to give you a call. Is that alright? It's it's the same number. It's the same number.\n\nLet me just check something. No. 1800 number. Yeah. 308408.\n\nYeah. Maybe if you can call back in about half an hour, if that's alright with you. Well, I mean, I can't get them to give you a call. That's not a problem. You don't wanna save the card for direct debit.\n\nIs that right? Okay. Well, we can take it out straight away. It takes about five minutes to process. Oh, well, that's what I mean.\n\nSo I'm I'm not sure. Sorry, mate. Yeah. Just just give a callback enough for now and then because at the moment, I think they're in a meeting. They're just finishing off a meeting.\n\nThey'll be running about an hour an hour for now and probably just start from 06:00. They're here till 06:00. Yeah. Yeah. So yeah.\n\nAlright. No worries. Sorry, mate. I couldn't help you out, mate. Apologies for that.\n\nAlright. Cheers. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.56,"sentiment":"neutral","sentiment_score":0.2957584708929062},{"text":"Intel.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.14021417498588562},{"text":"Oh, okay.","start":6.8799996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.12278009578585625},{"text":"How are you today?","start":7.9199996,"end":8.9,"sentiment":"neutral","sentiment_score":0.19403216242790222},{"text":"May I have the account holder's name, please?","start":10.88,"end":13.219999,"sentiment":"neutral","sentiment_score":0.18682497553527355}],"sentiment":"neutral","sentiment_score":0.19105998601983576,"num_words":17,"start":0.16,"end":13.219999},{"sentences":[{"text":"How are you, Matthew Schilling?","start":16.965,"end":18.725,"sentiment":"neutral","sentiment_score":0.05053422376513481},{"text":"Let's have a look.","start":18.725,"end":19.865,"sentiment":"neutral","sentiment_score":0.04322172421962023},{"text":"You're Matthew Schilling.","start":21.125,"end":25.225,"sentiment":"neutral","sentiment_score":0.027540451536575954},{"text":"Are you the one in Spring Square?","start":25.365,"end":28.105,"sentiment":"neutral","sentiment_score":0.020428787118622234},{"text":"What's what's the address?","start":34.38,"end":35.68,"sentiment":"neutral","sentiment_score":0.021187034901231527}],"sentiment":"neutral","sentiment_score":0.03199691390213759,"num_words":23,"start":16.965,"end":35.68},{"sentences":[{"text":"Okay.","start":42.315,"end":42.715,"sentiment":"neutral","sentiment_score":0.02192503958940506},{"text":"I think I got the hang on.","start":42.715,"end":44.175,"sentiment":"neutral","sentiment_score":-0.016777518338390758},{"text":"Hang on.","start":47.915,"end":48.315,"sentiment":"neutral","sentiment_score":-0.020145349204540253},{"text":"I'm just Matthew Spring, was it?","start":48.315,"end":52.735,"sentiment":"neutral","sentiment_score":0.003597246754604081},{"text":"Sorry, mate.","start":56.7,"end":57.36,"sentiment":"neutral","sentiment_score":-0.05226503498852253}],"sentiment":"neutral","sentiment_score":-0.012153048702101741,"num_words":18,"start":42.315,"end":57.36},{"sentences":[{"text":"The showing.","start":60.14,"end":60.86,"sentiment":"neutral","sentiment_score":0.013132655993103981},{"text":"Okay.","start":60.86,"end":61.18,"sentiment":"neutral","sentiment_score":0.031100545078516006},{"text":"Got it.","start":61.18,"end":61.92,"sentiment":"neutral","sentiment_score":0.024170976597815752},{"text":"Not not s c h, was it?","start":63.66,"end":66.24,"sentiment":"neutral","sentiment_score":-0.04586015149418797},{"text":"Oh, sorry about it.","start":68.145004,"end":69.445,"sentiment":"neutral","sentiment_score":-0.06291967257857323}],"sentiment":"neutral","sentiment_score":-0.029186996282078326,"num_words":16,"start":60.14,"end":69.445},{"sentences":[{"text":"MATHEW?","start":74.785,"end":76.565,"sentiment":"neutral","sentiment_score":-0.021206676959991455},{"text":"Uh-huh.","start":78.865,"end":79.365,"sentiment":"neutral","sentiment_score":-0.030034109950065613},{"text":"It's a double pin.","start":80.32,"end":81.439995,"sentiment":"neutral","sentiment_score":-0.17337767407298088},{"text":"That's where the problem is.","start":81.439995,"end":82.979996,"sentiment":"neutral","sentiment_score":-0.22902767956256867},{"text":"There we go.","start":85.439995,"end":86.42,"sentiment":"neutral","sentiment_score":-0.10846259196599324}],"sentiment":"neutral","sentiment_score":-0.15823411835091455,"num_words":14,"start":74.785,"end":86.42},{"sentences":[{"text":"Alright.","start":87.2,"end":87.36,"sentiment":"neutral","sentiment_score":0.04563929885625839},{"text":"Matthew Schilling.","start":87.36,"end":88.08,"sentiment":"neutral","sentiment_score":0.04020954668521881},{"text":"I got it.","start":88.08,"end":88.399994,"sentiment":"neutral","sentiment_score":0.11296113083759944},{"text":"I got it.","start":88.399994,"end":88.88,"sentiment":"neutral","sentiment_score":0.09718423585096995},{"text":"Okay.","start":88.88,"end":89.38,"sentiment":"neutral","sentiment_score":0.08541226387023926}],"sentiment":"neutral","sentiment_score":0.08419067561626434,"num_words":10,"start":87.2,"end":89.38},{"sentences":[{"text":"Alright.","start":92.095,"end":92.415,"sentiment":"neutral","sentiment_score":0.1116713136434555},{"text":"Now with this one here, did you wanna set up a direct debit so it goes automatically, or you wanna how do you wanna do this?","start":92.415,"end":99.375,"sentiment":"neutral","sentiment_score":0.11579991389925663},{"text":"Or you just wanna pay it and that's it?","start":99.375,"end":101.235,"sentiment":"neutral","sentiment_score":0.07882766798138618},{"text":"Okay.","start":104.74,"end":104.979996,"sentiment":"neutral","sentiment_score":0.1099485009908676},{"text":"So I'll get that sorted for you.","start":104.979996,"end":106.34,"sentiment":"neutral","sentiment_score":0.15780874448163168}],"sentiment":"neutral","sentiment_score":0.11469381361861121,"num_words":44,"start":92.095,"end":106.34},{"sentences":[{"text":"No problem.","start":106.34,"end":106.979996,"sentiment":"neutral","sentiment_score":0.08948196098208427},{"text":"Because this won't go through till about sometime next week.","start":106.979996,"end":110.28,"sentiment":"neutral","sentiment_score":-0.0354872316122055},{"text":"So I'll just add your details.","start":110.659996,"end":113.0,"sentiment":"neutral","sentiment_score":0.05410656953851382},{"text":"Where are we?","start":113.14,"end":113.85999,"sentiment":"neutral","sentiment_score":0.019941023861368496},{"text":"Here.","start":113.85999,"end":114.17999,"sentiment":"neutral","sentiment_score":0.02782299369573593}],"sentiment":"neutral","sentiment_score":0.010744413106956265,"num_words":22,"start":106.34,"end":114.17999},{"sentences":[{"text":"Yep.","start":114.17999,"end":114.67999,"sentiment":"neutral","sentiment_score":0.03553556650876999},{"text":"Okay.","start":118.185,"end":118.425,"sentiment":"neutral","sentiment_score":0.022942297160625454},{"text":"You wanna go card or bank?","start":118.425,"end":119.865,"sentiment":"neutral","sentiment_score":0.01240583291898171},{"text":"Which one?","start":119.865,"end":120.604996,"sentiment":"neutral","sentiment_score":0.0030878321267664433},{"text":"Okay.","start":123.705,"end":124.205,"sentiment":"neutral","sentiment_score":-0.0073800599202513695}],"sentiment":"neutral","sentiment_score":0.011973496865142475,"num_words":11,"start":114.17999,"end":124.205},{"sentences":[{"text":"No.","start":125.784996,"end":126.025,"sentiment":"neutral","sentiment_score":-0.16011372208595276},{"text":"No.","start":126.025,"end":126.265,"sentiment":"neutral","sentiment_score":-0.17232820391654968},{"text":"It'll it'll save.","start":126.265,"end":128.205,"sentiment":"neutral","sentiment_score":-0.2058958758910497},{"text":"It'll save sorry?","start":128.985,"end":130.445,"sentiment":"neutral","sentiment_score":-0.19699360926946005},{"text":"Okay.","start":137.15999,"end":137.48,"sentiment":"neutral","sentiment_score":-0.00958746112883091}],"sentiment":"neutral","sentiment_score":-0.17229976029031807,"num_words":9,"start":125.784996,"end":137.48},{"sentences":[{"text":"So you want us to process the payment.","start":137.48,"end":139.73999,"sentiment":"neutral","sentiment_score":0.010408539324998856},{"text":"Okay.","start":140.92,"end":141.23999,"sentiment":"neutral","sentiment_score":0.0492018386721611},{"text":"So I need what can I just get one of the girls to give you a call?","start":141.23999,"end":144.51999,"sentiment":"neutral","sentiment_score":0.028767487746389472},{"text":"Because I'm not too sure how that works.","start":144.51999,"end":146.37999,"sentiment":"neutral","sentiment_score":-0.07232592673972249},{"text":"You came across to tech support.","start":146.495,"end":149.555,"sentiment":"neutral","sentiment_score":0.017047010051707428}],"sentiment":"neutral","sentiment_score":0.0036298022838309406,"num_words":40,"start":137.48,"end":149.555},{"sentences":[{"text":"Yeah.","start":150.655,"end":150.89499,"sentiment":"neutral","sentiment_score":0.10510475933551788},{"text":"I'll get her to give you a call.","start":150.89499,"end":152.09499,"sentiment":"neutral","sentiment_score":0.10745068360120058},{"text":"Is that alright?","start":152.09499,"end":155.95499,"sentiment":"neutral","sentiment_score":0.029134271976848442},{"text":"It's it's the same number.","start":156.09499,"end":157.715,"sentiment":"neutral","sentiment_score":0.10700614750385284},{"text":"It's the same number.","start":157.935,"end":159.155,"sentiment":"neutral","sentiment_score":0.03412777790799737}],"sentiment":"neutral","sentiment_score":0.08207880443937722,"num_words":21,"start":150.655,"end":159.155},{"sentences":[{"text":"Let me just check something.","start":160.33499,"end":161.95499,"sentiment":"neutral","sentiment_score":0.025507527962327005},{"text":"No.","start":166.29001,"end":166.61,"sentiment":"neutral","sentiment_score":-0.013430620543658732},{"text":"1800 number.","start":166.61,"end":167.83,"sentiment":"neutral","sentiment_score":-0.004852571990340948},{"text":"Yeah.","start":169.33,"end":169.57,"sentiment":"neutral","sentiment_score":0.0066671352833509445},{"text":"308408.","start":169.57,"end":171.67001,"sentiment":"neutral","sentiment_score":0.008906640112400055}],"sentiment":"neutral","sentiment_score":0.011997565068304539,"num_words":10,"start":160.33499,"end":171.67001},{"sentences":[{"text":"Yeah.","start":172.77,"end":173.01001,"sentiment":"neutral","sentiment_score":0.04603353515267372},{"text":"Maybe if you can call back in about half an hour, if that's alright with you.","start":173.01001,"end":176.47,"sentiment":"neutral","sentiment_score":0.07851840672083199},{"text":"Well, I mean, I can't get them to give you a call.","start":178.405,"end":180.405,"sentiment":"neutral","sentiment_score":-0.035216551118840776},{"text":"That's not a problem.","start":180.405,"end":181.20499,"sentiment":"neutral","sentiment_score":-0.0017279541352763772},{"text":"You don't wanna save the card for direct debit.","start":181.20499,"end":183.28499,"sentiment":"neutral","sentiment_score":-0.030484225393997297}],"sentiment":"neutral","sentiment_score":0.01424903771840036,"num_words":42,"start":172.77,"end":183.28499},{"sentences":[{"text":"Is that right?","start":183.28499,"end":184.105,"sentiment":"neutral","sentiment_score":0.022433911139766376},{"text":"Okay.","start":189.38,"end":189.70001,"sentiment":"neutral","sentiment_score":0.05920390412211418},{"text":"Well, we can take it out straight away.","start":189.70001,"end":191.8,"sentiment":"neutral","sentiment_score":0.14642947725951672},{"text":"It takes about five minutes to process.","start":192.18001,"end":194.6,"sentiment":"neutral","sentiment_score":0.16227550911051886},{"text":"Oh, well, that's what I mean.","start":200.34001,"end":201.3,"sentiment":"neutral","sentiment_score":-0.033456358748177685}],"sentiment":"neutral","sentiment_score":0.08932527467608452,"num_words":25,"start":183.28499,"end":201.3},{"sentences":[{"text":"So I'm I'm not sure.","start":201.3,"end":202.42001,"sentiment":"neutral","sentiment_score":-0.08742316365242005},{"text":"Sorry, mate.","start":202.42001,"end":202.965,"sentiment":"neutral","sentiment_score":-0.13520154356956482},{"text":"Yeah.","start":203.605,"end":204.00499,"sentiment":"neutral","sentiment_score":-0.017908602952957153},{"text":"Just just give a callback enough for now and then because at the moment, I think they're in a meeting.","start":204.00499,"end":208.50499,"sentiment":"neutral","sentiment_score":-0.04976089000701904},{"text":"They're just finishing off a meeting.","start":208.64499,"end":210.00499,"sentiment":"neutral","sentiment_score":0.004615824669599533}],"sentiment":"neutral","sentiment_score":-0.04979265766108737,"num_words":34,"start":201.3,"end":210.00499},{"sentences":[{"text":"They'll be running about an hour an hour for now and probably just start from 06:00.","start":210.00499,"end":216.08499,"sentiment":"neutral","sentiment_score":-0.006206383550306782},{"text":"They're here till 06:00.","start":216.08499,"end":217.465,"sentiment":"neutral","sentiment_score":-0.0033905471209436655},{"text":"Yeah.","start":219.01,"end":219.41,"sentiment":"neutral","sentiment_score":0.14658769965171814},{"text":"Yeah.","start":219.41,"end":219.73,"sentiment":"neutral","sentiment_score":0.11440160870552064},{"text":"So yeah.","start":219.73,"end":220.47,"sentiment":"neutral","sentiment_score":0.045389631763100624}],"sentiment":"neutral","sentiment_score":0.009954343608114868,"num_words":24,"start":210.00499,"end":220.47},{"sentences":[{"text":"Alright.","start":221.09,"end":221.41,"sentiment":"neutral","sentiment_score":0.0672222375869751},{"text":"No worries.","start":221.41,"end":221.89,"sentiment":"neutral","sentiment_score":0.036271095275878906},{"text":"Sorry, mate.","start":221.89,"end":222.20999,"sentiment":"neutral","sentiment_score":-0.12578369304537773},{"text":"I couldn't help you out, mate.","start":222.20999,"end":223.17,"sentiment":"neutral","sentiment_score":-0.12399252628286679},{"text":"Apologies for that.","start":223.17,"end":224.37,"sentiment":"neutral","sentiment_score":-0.04407784342765808}],"sentiment":"neutral","sentiment_score":-0.07057083185229983,"num_words":14,"start":221.09,"end":224.37},{"sentences":[{"text":"Alright.","start":224.37,"end":224.87,"sentiment":"neutral","sentiment_score":0.1207084059715271},{"text":"Cheers.","start":225.17,"end":225.49,"sentiment":"positive","sentiment_score":0.35942256450653076},{"text":"Bye.","start":225.49,"end":225.73,"sentiment":"neutral","sentiment_score":0.17595987021923065},{"text":"Bye.","start":225.73,"end":226.23,"sentiment":"neutral","sentiment_score":-0.07050777971744537}],"sentiment":"neutral","sentiment_score":0.14639576524496078,"num_words":4,"start":224.37,"end":226.23}]}}]},{"alternatives":[{"transcript":"Yes. I need to pay my bill. Hi. Good. Thanks. Matthew Schilling. Jamisontown. Unit 7947 Jam Preston Street, Jamisontown. Shilling, s h I, l l, I n g. Alright. Got it. S h I, LLING. MATTH EW. I'll just tell you my card number and yeah. Card. Are you gonna take it out right now? No. I won't do it. I won't do it. No. I won't do it until until you're gonna take it right out right now. Yeah. Okay. Right. Oh, which number should I ring back? Because I normally get a fill a lovely lady. Is it the 1300 number? 1800 number? Alright. Okay. Alright. Okay. Not not if you're gonna not take it out straight away. The girls the girls who I normally speak to just go straight away. Do it. Yeah. I'll take a okay. When do you finish work? Alright. Oh, lovely. Alright. No problem. Alright. Bye bye. That's okay. Bye bye. Bye.","confidence":0.99121094,"words":[{"word":"yes","start":2.8799999,"end":3.3799999,"confidence":0.9951172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11381614953279497},{"word":"i","start":3.4399998,"end":3.6799998,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.038145776838064194},{"word":"need","start":3.6799998,"end":3.9199998,"confidence":0.9941406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.02571801096200943},{"word":"to","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029153047129511833},{"word":"pay","start":4.08,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.02603934332728386},{"word":"my","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.022898390889167786},{"word":"bill","start":4.96,"end":5.46,"confidence":0.9995117,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":0.04756252840161323},{"word":"hi","start":8.0,"end":8.5,"confidence":0.90405273,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17909502983093262},{"word":"good","start":9.12,"end":9.36,"confidence":0.9716797,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6066766977310181},{"word":"thanks","start":9.36,"end":9.86,"confidence":0.9951172,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5465568900108337},{"word":"matthew","start":13.755,"end":14.255,"confidence":0.984375,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":0.027664706110954285},{"word":"schilling","start":14.635,"end":15.135,"confidence":0.9042969,"punctuated_word":"Schilling.","sentiment":"neutral","sentiment_score":0.02627532184123993},{"word":"jamisontown","start":30.37,"end":30.87,"confidence":0.8129883,"punctuated_word":"Jamisontown.","sentiment":"neutral","sentiment_score":0.0160650797188282},{"word":"unit","start":36.93,"end":37.41,"confidence":0.99316406,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.010033419355750084},{"word":"7947","start":37.41,"end":38.85,"confidence":0.9532471,"punctuated_word":"7947","sentiment":"neutral","sentiment_score":0.014494402334094048},{"word":"jam","start":38.85,"end":39.09,"confidence":0.60791016,"punctuated_word":"Jam","sentiment":"neutral","sentiment_score":0.015145841985940931},{"word":"preston","start":39.57,"end":40.07,"confidence":0.80810547,"punctuated_word":"Preston","sentiment":"neutral","sentiment_score":0.0123843252658844},{"word":"street","start":40.21,"end":40.53,"confidence":0.8947754,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.012561156414449217},{"word":"jamisontown","start":40.53,"end":41.03,"confidence":0.99902344,"punctuated_word":"Jamisontown.","sentiment":"neutral","sentiment_score":0.020700054243206974},{"word":"shilling","start":53.305,"end":53.805,"confidence":0.8666992,"punctuated_word":"Shilling,","sentiment":"neutral","sentiment_score":-0.003447202732786536},{"word":"s","start":53.864998,"end":54.265,"confidence":1.0,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.004514752887189388},{"word":"h","start":54.265,"end":54.585,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.004404610954225063},{"word":"i","start":54.585,"end":54.824997,"confidence":0.9250488,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.0034131433349102736},{"word":"l","start":54.824997,"end":55.065,"confidence":0.9980469,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.0027538053691387177},{"word":"l","start":55.065,"end":55.305,"confidence":0.9980469,"punctuated_word":"l,","sentiment":"neutral","sentiment_score":-0.004126106388866901},{"word":"i","start":55.305,"end":55.545,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0057070557959377766},{"word":"n","start":55.545,"end":55.864998,"confidence":0.9970703,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.006289740093052387},{"word":"g","start":55.864998,"end":56.364998,"confidence":0.99365234,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":-0.007511827163398266},{"word":"alright","start":57.864998,"end":58.364998,"confidence":0.93652344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.020269300788640976},{"word":"got","start":62.48,"end":62.98,"confidence":0.99609375,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":-0.02745969593524933},{"word":"it","start":64.16,"end":64.66,"confidence":0.7548828,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.09509459137916564},{"word":"s","start":66.24,"end":66.74,"confidence":0.921875,"punctuated_word":"S","sentiment":"neutral","sentiment_score":-0.017853233963251114},{"word":"h","start":66.8,"end":67.3,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.013332068920135498},{"word":"i","start":68.48,"end":68.98,"confidence":0.953125,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.07062925398349762},{"word":"lling","start":69.04,"end":70.42,"confidence":0.9970703,"punctuated_word":"LLING.","sentiment":"neutral","sentiment_score":-0.02916521206498146},{"word":"matth","start":77.225,"end":79.225,"confidence":0.9386719,"punctuated_word":"MATTH","sentiment":"neutral","sentiment_score":-0.03036685660481453},{"word":"ew","start":79.225,"end":80.045,"confidence":0.97351074,"punctuated_word":"EW.","sentiment":"neutral","sentiment_score":-0.05605601891875267},{"word":"i'll","start":100.645,"end":100.884995,"confidence":0.83984375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09699389338493349},{"word":"just","start":100.884995,"end":101.384995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03725335747003555},{"word":"tell","start":101.924995,"end":102.16499,"confidence":0.99316406,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.047609422355890274},{"word":"you","start":102.16499,"end":102.405,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.056061647832393646},{"word":"my","start":102.405,"end":102.905,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06094574183225632},{"word":"card","start":103.204994,"end":103.524994,"confidence":0.97802734,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.05709485709667206},{"word":"number","start":103.524994,"end":103.84499,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.043794043362140656},{"word":"and","start":103.84499,"end":104.34499,"confidence":0.89453125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03235708922147751},{"word":"yeah","start":107.935,"end":108.435,"confidence":0.97802734,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05670034512877464},{"word":"card","start":122.09,"end":122.59,"confidence":0.5786133,"punctuated_word":"Card.","sentiment":"neutral","sentiment_score":-0.005090788938105106},{"word":"are","start":123.61,"end":123.85,"confidence":0.97998047,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.006818760186433792},{"word":"you","start":123.85,"end":124.009995,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024083049967885017},{"word":"gonna","start":124.009995,"end":124.33,"confidence":0.98095703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.030023103579878807},{"word":"take","start":124.33,"end":124.49,"confidence":0.9970703,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.043024297803640366},{"word":"it","start":124.49,"end":124.729996,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04100031033158302},{"word":"out","start":124.729996,"end":124.97,"confidence":0.99609375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.03336546570062637},{"word":"right","start":124.97,"end":125.21,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.018745657056570053},{"word":"now","start":125.21,"end":125.71,"confidence":0.9980469,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.03372817486524582},{"word":"no","start":127.255,"end":127.494995,"confidence":0.8288574,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.32108476758003235},{"word":"i","start":127.494995,"end":127.575,"confidence":0.9838867,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.42877715826034546},{"word":"won't","start":127.575,"end":127.814995,"confidence":0.99609375,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.3565447926521301},{"word":"do","start":127.814995,"end":128.315,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.179300457239151},{"word":"it","start":128.69499,"end":128.855,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.17958763241767883},{"word":"i","start":128.855,"end":129.015,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14997988939285278},{"word":"won't","start":129.015,"end":129.33499,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.1864541620016098},{"word":"do","start":129.33499,"end":129.83499,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.18663261830806732},{"word":"it","start":130.215,"end":130.61499,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.12974894046783447},{"word":"no","start":130.61499,"end":131.015,"confidence":0.94433594,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3061177134513855},{"word":"i","start":131.015,"end":131.175,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32702550292015076},{"word":"won't","start":131.175,"end":131.415,"confidence":0.99902344,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.26832979917526245},{"word":"do","start":131.415,"end":131.575,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2784264087677002},{"word":"it","start":131.575,"end":131.735,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2752626836299896},{"word":"until","start":131.735,"end":132.235,"confidence":0.99902344,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.25892889499664307},{"word":"until","start":133.095,"end":133.495,"confidence":0.9970703,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.20689164102077484},{"word":"you're","start":133.495,"end":133.735,"confidence":0.9838867,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.20235344767570496},{"word":"gonna","start":133.735,"end":133.97499,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.17924371361732483},{"word":"take","start":133.97499,"end":134.215,"confidence":0.9980469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.19324937462806704},{"word":"it","start":134.215,"end":134.375,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.23817911744117737},{"word":"right","start":134.375,"end":134.535,"confidence":0.99609375,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.27765223383903503},{"word":"out","start":134.535,"end":134.855,"confidence":0.97265625,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.19279512763023376},{"word":"right","start":134.855,"end":135.095,"confidence":0.88720703,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.21066954731941223},{"word":"now","start":135.095,"end":135.595,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.22228200733661652},{"word":"yeah","start":140.18,"end":140.68,"confidence":0.88012695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00017932927585206926},{"word":"okay","start":146.42,"end":146.92,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022389009594917297},{"word":"right","start":150.26,"end":150.76,"confidence":0.9914551,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.07294042408466339},{"word":"oh","start":152.53499,"end":153.015,"confidence":0.84399414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03047797456383705},{"word":"which","start":153.015,"end":153.415,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.035158634185791016},{"word":"number","start":153.415,"end":153.735,"confidence":0.9604492,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.024187974631786343},{"word":"should","start":153.735,"end":153.97499,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.021626140922307968},{"word":"i","start":153.97499,"end":154.135,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019723735749721527},{"word":"ring","start":154.135,"end":154.375,"confidence":0.9980469,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.017400752753019333},{"word":"back","start":154.375,"end":154.875,"confidence":0.9875488,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":0.01335013099014759},{"word":"because","start":155.015,"end":155.33499,"confidence":0.9760742,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.014341035857796667},{"word":"i","start":155.33499,"end":155.415,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011880779638886452},{"word":"normally","start":155.415,"end":155.815,"confidence":0.9980469,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":0.0214458592236042},{"word":"get","start":155.815,"end":155.97499,"confidence":0.9091797,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0055929627269506454},{"word":"a","start":155.97499,"end":156.135,"confidence":0.8618164,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011922439560294151},{"word":"fill","start":156.135,"end":156.53499,"confidence":0.38842773,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":0.11051695793867113},{"word":"a","start":156.69499,"end":156.775,"confidence":0.97998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17982147634029388},{"word":"lovely","start":156.775,"end":157.25499,"confidence":0.99902344,"punctuated_word":"lovely","sentiment":"neutral","sentiment_score":0.1745968759059906},{"word":"lady","start":157.25499,"end":157.75499,"confidence":0.99853516,"punctuated_word":"lady.","sentiment":"neutral","sentiment_score":0.05857129022479057},{"word":"is","start":162.935,"end":163.095,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01251130737364292},{"word":"it","start":163.095,"end":163.25499,"confidence":0.9770508,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.008471935987472534},{"word":"the","start":163.25499,"end":163.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006605521775782108},{"word":"1300","start":163.415,"end":164.61499,"confidence":0.9996745,"punctuated_word":"1300","sentiment":"neutral","sentiment_score":0.005198078695684671},{"word":"number","start":164.61499,"end":165.11499,"confidence":0.9970703,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.0019313325174152851},{"word":"1800","start":167.5,"end":168.22,"confidence":0.9946289,"punctuated_word":"1800","sentiment":"neutral","sentiment_score":-0.0000895308330655098},{"word":"number","start":168.22,"end":168.72,"confidence":0.9086914,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.0018317010253667831},{"word":"alright","start":176.45999,"end":176.95999,"confidence":0.9284668,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08137847483158112},{"word":"okay","start":178.22,"end":178.72,"confidence":0.9802246,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.057162754237651825},{"word":"alright","start":179.34,"end":179.84,"confidence":0.76660156,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.048053544014692307},{"word":"okay","start":181.855,"end":182.355,"confidence":0.9394531,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.031142419204115868},{"word":"not","start":184.255,"end":184.735,"confidence":0.49609375,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.13516366481781006},{"word":"not","start":184.735,"end":185.055,"confidence":0.9667969,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18050745129585263},{"word":"if","start":185.055,"end":185.295,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.18537557125091553},{"word":"you're","start":185.295,"end":185.375,"confidence":0.90283203,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.2003614902496338},{"word":"gonna","start":185.375,"end":185.875,"confidence":0.99121094,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.23196691274642944},{"word":"not","start":185.935,"end":186.095,"confidence":0.9165039,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16074800491333008},{"word":"take","start":186.095,"end":186.33499,"confidence":0.9980469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.17873920500278473},{"word":"it","start":186.33499,"end":186.495,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1932228058576584},{"word":"out","start":186.495,"end":186.975,"confidence":0.9902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.2047785222530365},{"word":"straight","start":186.975,"end":187.215,"confidence":0.97509766,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.25347912311553955},{"word":"away","start":187.215,"end":187.715,"confidence":0.8354492,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.15649493038654327},{"word":"the","start":195.135,"end":195.295,"confidence":0.9863281,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.08654720336198807},{"word":"girls","start":195.295,"end":195.795,"confidence":0.9970703,"punctuated_word":"girls","sentiment":"neutral","sentiment_score":0.05751924216747284},{"word":"the","start":196.72,"end":196.87999,"confidence":0.53564453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0807306244969368},{"word":"girls","start":196.87999,"end":197.2,"confidence":0.69189453,"punctuated_word":"girls","sentiment":"neutral","sentiment_score":0.04905529320240021},{"word":"who","start":197.2,"end":197.44,"confidence":0.9921875,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.06814303249120712},{"word":"i","start":197.44,"end":197.59999,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04540381580591202},{"word":"normally","start":197.59999,"end":198.0,"confidence":0.99902344,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":0.07463093101978302},{"word":"speak","start":198.0,"end":198.23999,"confidence":0.9970703,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.02985813468694687},{"word":"to","start":198.23999,"end":198.48,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02736888825893402},{"word":"just","start":198.48,"end":198.72,"confidence":0.97509766,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.041177161037921906},{"word":"go","start":198.72,"end":199.22,"confidence":0.7817383,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.05608564615249634},{"word":"straight","start":199.28,"end":199.51999,"confidence":0.99609375,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":0.0763779729604721},{"word":"away","start":199.51999,"end":200.0,"confidence":0.7680664,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":0.05435873940587044},{"word":"do","start":200.0,"end":200.23999,"confidence":0.99316406,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.04987211525440216},{"word":"it","start":200.23999,"end":200.73999,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.03731399029493332},{"word":"yeah","start":201.59999,"end":202.09999,"confidence":0.8894043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06124616041779518},{"word":"i'll","start":203.44,"end":203.51999,"confidence":0.75756836,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.053692691028118134},{"word":"take","start":203.51999,"end":203.76,"confidence":0.99121094,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.023192578926682472},{"word":"a","start":203.76,"end":204.26,"confidence":0.52246094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015290130861103536},{"word":"okay","start":208.8,"end":209.3,"confidence":0.83496094,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02070443704724312},{"word":"when","start":212.475,"end":212.715,"confidence":0.9873047,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.003160875290632248},{"word":"do","start":212.715,"end":212.875,"confidence":0.98095703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.017284080386161804},{"word":"you","start":212.875,"end":213.035,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01905182935297489},{"word":"finish","start":213.035,"end":213.435,"confidence":0.9838867,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":-0.016448644921183586},{"word":"work","start":213.435,"end":213.935,"confidence":0.9980469,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":-0.012436394579708576},{"word":"alright","start":217.435,"end":217.935,"confidence":0.8598633,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10265745967626572},{"word":"oh","start":218.075,"end":218.315,"confidence":0.9550781,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2566392421722412},{"word":"lovely","start":218.315,"end":218.815,"confidence":0.99853516,"punctuated_word":"lovely.","sentiment":"neutral","sentiment_score":0.30023226141929626},{"word":"alright","start":219.77295,"end":219.93294,"confidence":0.98339844,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09580057859420776},{"word":"no","start":219.93294,"end":220.33295,"confidence":0.97265625,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06612495332956314},{"word":"problem","start":220.33295,"end":220.83295,"confidence":0.6939697,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.050123266875743866},{"word":"alright","start":221.61295,"end":222.11295,"confidence":0.9819336,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.021528348326683044},{"word":"bye","start":222.49294,"end":222.73294,"confidence":0.82470703,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":-0.07087057828903198},{"word":"bye","start":222.73294,"end":223.21294,"confidence":0.92285156,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.0654575452208519},{"word":"that's","start":223.21294,"end":223.45294,"confidence":0.9279785,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.08211960643529892},{"word":"okay","start":223.45294,"end":223.95294,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.02885814756155014},{"word":"bye","start":224.33295,"end":224.57294,"confidence":0.99316406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.07953762263059616},{"word":"bye","start":224.57294,"end":225.07294,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.14434614777565002},{"word":"bye","start":225.61295,"end":226.11295,"confidence":0.9592285,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08082517236471176}],"paragraphs":{"transcript":"\nYes. I need to pay my bill. Hi. Good. Thanks.\n\nMatthew Schilling. Jamisontown. Unit 7947 Jam Preston Street, Jamisontown. Shilling, s h I, l l, I n g. Alright.\n\nGot it. S h I, LLING. MATTH EW. I'll just tell you my card number and yeah. Card.\n\nAre you gonna take it out right now? No. I won't do it. I won't do it. No.\n\nI won't do it until until you're gonna take it right out right now. Yeah. Okay. Right. Oh, which number should I ring back?\n\nBecause I normally get a fill a lovely lady. Is it the 1300 number? 1800 number? Alright. Okay.\n\nAlright. Okay. Not not if you're gonna not take it out straight away. The girls the girls who I normally speak to just go straight away. Do it.\n\nYeah. I'll take a okay. When do you finish work? Alright. Oh, lovely.\n\nAlright. No problem. Alright. Bye bye. That's okay.\n\nBye bye. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.11381614953279497},{"text":"I need to pay my bill.","start":3.4399998,"end":5.46,"sentiment":"neutral","sentiment_score":0.03158618292460839},{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.17909502983093262},{"text":"Good.","start":9.12,"end":9.36,"sentiment":"positive","sentiment_score":0.6066766977310181},{"text":"Thanks.","start":9.36,"end":9.86,"sentiment":"positive","sentiment_score":0.5465568900108337}],"sentiment":"neutral","sentiment_score":0.16356618646532298,"num_words":10,"start":2.8799999,"end":9.86},{"sentences":[{"text":"Matthew Schilling.","start":13.755,"end":15.135,"sentiment":"neutral","sentiment_score":0.026970013976097107},{"text":"Jamisontown.","start":30.37,"end":30.87,"sentiment":"neutral","sentiment_score":0.0160650797188282},{"text":"Unit 7947 Jam Preston Street, Jamisontown.","start":36.93,"end":41.03,"sentiment":"neutral","sentiment_score":0.01421986659988761},{"text":"Shilling, s h I, l l, I n g.","start":53.305,"end":56.364998,"sentiment":"neutral","sentiment_score":-0.004685360524389479},{"text":"Alright.","start":57.864998,"end":58.364998,"sentiment":"neutral","sentiment_score":0.020269300788640976}],"sentiment":"neutral","sentiment_score":0.007022387544183354,"num_words":19,"start":13.755,"end":58.364998},{"sentences":[{"text":"Got it.","start":62.48,"end":64.66,"sentiment":"neutral","sentiment_score":-0.06127714365720748},{"text":"S h I, LLING.","start":66.24,"end":70.42,"sentiment":"neutral","sentiment_score":-0.03274494223296642},{"text":"MATTH EW.","start":77.225,"end":80.045,"sentiment":"neutral","sentiment_score":-0.0432114377617836},{"text":"I'll just tell you my card number and yeah.","start":100.645,"end":108.435,"sentiment":"neutral","sentiment_score":0.04171218971411387},{"text":"Card.","start":122.09,"end":122.59,"sentiment":"neutral","sentiment_score":-0.005090788938105106}],"sentiment":"neutral","sentiment_score":0.001686777039948437,"num_words":18,"start":62.48,"end":122.59},{"sentences":[{"text":"Are you gonna take it out right now?","start":123.61,"end":125.71,"sentiment":"neutral","sentiment_score":-0.028848602436482906},{"text":"No.","start":127.255,"end":127.494995,"sentiment":"neutral","sentiment_score":-0.32108476758003235},{"text":"I won't do it.","start":127.494995,"end":128.855,"sentiment":"neutral","sentiment_score":-0.28605251014232635},{"text":"I won't do it.","start":128.855,"end":130.61499,"sentiment":"neutral","sentiment_score":-0.1632039025425911},{"text":"No.","start":130.61499,"end":131.015,"sentiment":"neutral","sentiment_score":-0.3061177134513855}],"sentiment":"neutral","sentiment_score":-0.1475009417368306,"num_words":18,"start":123.61,"end":131.015},{"sentences":[{"text":"I won't do it until until you're gonna take it right out right now.","start":131.015,"end":135.595,"sentiment":"neutral","sentiment_score":-0.23794924999986375},{"text":"Yeah.","start":140.18,"end":140.68,"sentiment":"neutral","sentiment_score":-0.00017932927585206926},{"text":"Okay.","start":146.42,"end":146.92,"sentiment":"neutral","sentiment_score":0.022389009594917297},{"text":"Right.","start":150.26,"end":150.76,"sentiment":"neutral","sentiment_score":0.07294042408466339},{"text":"Oh, which number should I ring back?","start":152.53499,"end":154.875,"sentiment":"neutral","sentiment_score":0.023132191970944405}],"sentiment":"neutral","sentiment_score":-0.12809225215823972,"num_words":24,"start":131.015,"end":154.875},{"sentences":[{"text":"Because I normally get a fill a lovely lady.","start":155.015,"end":157.75499,"sentiment":"neutral","sentiment_score":0.06540996415747537},{"text":"Is it the 1300 number?","start":162.935,"end":165.11499,"sentiment":"neutral","sentiment_score":0.006943635269999504},{"text":"1800 number?","start":167.5,"end":168.72,"sentiment":"neutral","sentiment_score":-0.0009606159292161465},{"text":"Alright.","start":176.45999,"end":176.95999,"sentiment":"neutral","sentiment_score":0.08137847483158112},{"text":"Okay.","start":178.22,"end":178.72,"sentiment":"neutral","sentiment_score":0.057162754237651825}],"sentiment":"neutral","sentiment_score":0.042223769498782024,"num_words":18,"start":155.015,"end":178.72},{"sentences":[{"text":"Alright.","start":179.34,"end":179.84,"sentiment":"neutral","sentiment_score":-0.048053544014692307},{"text":"Okay.","start":181.855,"end":182.355,"sentiment":"neutral","sentiment_score":-0.031142419204115868},{"text":"Not not if you're gonna not take it out straight away.","start":184.255,"end":187.715,"sentiment":"neutral","sentiment_score":-0.18916706198995764},{"text":"The girls the girls who I normally speak to just go straight away.","start":195.135,"end":200.0,"sentiment":"neutral","sentiment_score":0.057481283465257056},{"text":"Do it.","start":200.0,"end":200.73999,"sentiment":"neutral","sentiment_score":0.04359305277466774}],"sentiment":"neutral","sentiment_score":-0.04734253051823804,"num_words":28,"start":179.34,"end":200.73999},{"sentences":[{"text":"Yeah.","start":201.59999,"end":202.09999,"sentiment":"neutral","sentiment_score":-0.06124616041779518},{"text":"I'll take a okay.","start":203.44,"end":209.3,"sentiment":"neutral","sentiment_score":-0.017867740942165256},{"text":"When do you finish work?","start":212.475,"end":213.935,"sentiment":"neutral","sentiment_score":-0.013676364906132221},{"text":"Alright.","start":217.435,"end":217.935,"sentiment":"neutral","sentiment_score":0.10265745967626572},{"text":"Oh, lovely.","start":218.075,"end":218.815,"sentiment":"neutral","sentiment_score":0.27843575179576874}],"sentiment":"neutral","sentiment_score":0.035263847273129686,"num_words":13,"start":201.59999,"end":218.815},{"sentences":[{"text":"Alright.","start":219.77295,"end":219.93294,"sentiment":"neutral","sentiment_score":0.09580057859420776},{"text":"No problem.","start":219.93294,"end":220.83295,"sentiment":"neutral","sentiment_score":0.0581241101026535},{"text":"Alright.","start":221.61295,"end":222.11295,"sentiment":"neutral","sentiment_score":0.021528348326683044},{"text":"Bye bye.","start":222.49294,"end":223.21294,"sentiment":"neutral","sentiment_score":-0.06816406175494194},{"text":"That's okay.","start":223.21294,"end":223.95294,"sentiment":"neutral","sentiment_score":-0.05548887699842453}],"sentiment":"neutral","sentiment_score":-0.0017160912975668907,"num_words":8,"start":219.77295,"end":223.95294},{"sentences":[{"text":"Bye bye.","start":224.33295,"end":225.07294,"sentiment":"neutral","sentiment_score":0.11194188520312309},{"text":"Bye.","start":225.61295,"end":226.11295,"sentiment":"neutral","sentiment_score":0.08082517236471176}],"sentiment":"neutral","sentiment_score":0.10156964759031932,"num_words":3,"start":224.33295,"end":226.11295}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Intel.\n\nChannel 1: Yes. I need to pay my bill.\n\nChannel 0: Oh, okay. How\n\nChannel 1: Hi.\n\nChannel 0: are you today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: May I have the account holder's name, please?\n\nChannel 1: Matthew Schilling.\n\nChannel 0: How are you, Matthew Schilling? Let's have a look. You're Matthew Schilling. Are you the one in Spring Square?\n\nChannel 1: Jamisontown.\n\nChannel 0: What's what's the address?\n\nChannel 1: Unit 7947 Jam Preston Street, Jamisontown.\n\nChannel 0: Okay. I think I got the hang on. Hang on. I'm just Matthew Spring, was it?\n\nChannel 1: Shilling, s h I, l l, I n g.\n\nChannel 0: Sorry, mate.\n\nChannel 1: Alright.\n\nChannel 0: The showing. Okay. Got it.\n\nChannel 1: Got\n\nChannel 0: Not not\n\nChannel 1: it.\n\nChannel 0: s c h, was it?\n\nChannel 1: S h\n\nChannel 0: Oh, sorry\n\nChannel 1: I,\n\nChannel 0: about it.\n\nChannel 1: LLING.\n\nChannel 0: MATHEW?\n\nChannel 1: MATTH\n\nChannel 0: Uh-huh.\n\nChannel 1: EW.\n\nChannel 0: It's a double pin. That's where the problem is. There we go. Alright. Matthew Schilling.\n\nI got it. I got it. Okay. Alright. Now with this one here, did you wanna set up a direct debit so it goes automatically, or you wanna how do you wanna do this?\n\nOr you just wanna pay it and that's\n\nChannel 1: I'll\n\nChannel 0: it?\n\nChannel 1: just tell you my card number and\n\nChannel 0: Okay. So I'll get that sorted for you. No problem. Because this won't go through\n\nChannel 1: yeah.\n\nChannel 0: till about sometime next week. So I'll just add your details. Where are we? Here. Yep.\n\nOkay. You wanna go card or bank? Which one?\n\nChannel 1: Card. Are\n\nChannel 0: Okay.\n\nChannel 1: you gonna take it out right now?\n\nChannel 0: No. No. It'll it'll\n\nChannel 1: No. I won't\n\nChannel 0: save.\n\nChannel 1: do it. I\n\nChannel 0: It'll\n\nChannel 1: won't do\n\nChannel 0: save sorry?\n\nChannel 1: it. No. I won't do it until until you're gonna take it right out right now.\n\nChannel 0: Okay. So you want us to process the payment.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So I need what can I just get one of the girls to give you a call? Because I'm not too sure how that works.\n\nChannel 1: Okay.\n\nChannel 0: You came across to tech support.\n\nChannel 1: Right.\n\nChannel 0: Yeah. I'll get her to give you a call. Is that\n\nChannel 1: Oh, which number should I ring back? Because I normally\n\nChannel 0: alright?\n\nChannel 1: get a\n\nChannel 0: It's\n\nChannel 1: fill\n\nChannel 0: it's the\n\nChannel 1: a lovely\n\nChannel 0: same number.\n\nChannel 1: lady.\n\nChannel 0: It's the same number. Let me just check something.\n\nChannel 1: Is it the 1300 number?\n\nChannel 0: No. 1800 number.\n\nChannel 1: 1800 number?\n\nChannel 0: Yeah. 308408. Yeah. Maybe if you can call back in about half an hour, if that's alright with you.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Well, I mean, I can't\n\nChannel 1: Alright.\n\nChannel 0: get them to give you a call. That's not a problem. You don't wanna save\n\nChannel 1: Okay.\n\nChannel 0: the card for direct debit. Is that right?\n\nChannel 1: Not not if you're gonna not take it out straight away.\n\nChannel 0: Okay. Well, we can take it out straight away. It takes about five minutes to process.\n\nChannel 1: The girls the girls who I normally speak to just go straight away. Do it.\n\nChannel 0: Oh, well, that's what I mean. So I'm\n\nChannel 1: Yeah.\n\nChannel 0: I'm not sure. Sorry, mate.\n\nChannel 1: I'll take\n\nChannel 0: Yeah.\n\nChannel 1: a\n\nChannel 0: Just just give a callback enough for now and then because at the moment, I think they're in a meeting. They're\n\nChannel 1: okay.\n\nChannel 0: just finishing off a meeting. They'll be running about an hour an hour for now and probably\n\nChannel 1: When\n\nChannel 0: just\n\nChannel 1: do\n\nChannel 0: start\n\nChannel 1: you\n\nChannel 0: from\n\nChannel 1: finish work?\n\nChannel 0: 06:00. They're here till 06:00.\n\nChannel 1: Alright. Oh, lovely.\n\nChannel 0: Yeah. Yeah. So\n\nChannel 1: Alright. No\n\nChannel 0: yeah.\n\nChannel 1: problem.\n\nChannel 0: Alright. No worries.\n\nChannel 1: Alright.\n\nChannel 0: Sorry, mate. I couldn't\n\nChannel 1: Bye\n\nChannel 0: help you\n\nChannel 1: bye.\n\nChannel 0: out, mate. Apologies\n\nChannel 1: That's okay.\n\nChannel 0: for that.\n\nChannel 1: Bye\n\nChannel 0: Alright.\n\nChannel 1: bye.\n\nChannel 0: Cheers. Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.56,"sentiment":"neutral","sentiment_score":0.2957584708929062},{"text":"Intel.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.14021417498588562}],"sentiment":"neutral","sentiment_score":0.24391037225723267,"channel":0,"num_words":3,"start":0.16,"end":1.06},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.11381614953279497},{"text":"I need to pay my bill.","start":3.4399998,"end":5.46,"sentiment":"neutral","sentiment_score":0.03158618292460839}],"sentiment":"neutral","sentiment_score":0.04333332101149218,"channel":1,"num_words":7,"start":2.8799999,"end":5.46},{"sentences":[{"text":"Oh, okay.","start":6.8799996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.12278009578585625},{"text":"How","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":0.12552495300769806}],"sentiment":"neutral","sentiment_score":0.12369504819313686,"channel":0,"num_words":3,"start":6.8799996,"end":8.16},{"sentences":[{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.17909502983093262}],"sentiment":"neutral","sentiment_score":0.17909502983093262,"channel":1,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"are you today?","start":8.16,"end":8.9,"sentiment":"neutral","sentiment_score":0.21686789890130362}],"sentiment":"neutral","sentiment_score":0.21686789890130362,"channel":0,"num_words":3,"start":8.16,"end":8.9},{"sentences":[{"text":"Good.","start":9.12,"end":9.36,"sentiment":"positive","sentiment_score":0.6066766977310181},{"text":"Thanks.","start":9.36,"end":9.86,"sentiment":"positive","sentiment_score":0.5465568900108337}],"sentiment":"positive","sentiment_score":0.5766167938709259,"channel":1,"num_words":2,"start":9.12,"end":9.86},{"sentences":[{"text":"May I have the account holder's name, please?","start":10.88,"end":13.219999,"sentiment":"neutral","sentiment_score":0.18682497553527355}],"sentiment":"neutral","sentiment_score":0.18682497553527355,"channel":0,"num_words":8,"start":10.88,"end":13.219999},{"sentences":[{"text":"Matthew Schilling.","start":13.755,"end":15.135,"sentiment":"neutral","sentiment_score":0.026970013976097107}],"sentiment":"neutral","sentiment_score":0.026970013976097107,"channel":1,"num_words":2,"start":13.755,"end":15.135},{"sentences":[{"text":"How are you, Matthew Schilling?","start":16.965,"end":18.725,"sentiment":"neutral","sentiment_score":0.05053422376513481},{"text":"Let's have a look.","start":18.725,"end":19.865,"sentiment":"neutral","sentiment_score":0.04322172421962023},{"text":"You're Matthew Schilling.","start":21.125,"end":25.225,"sentiment":"neutral","sentiment_score":0.027540451536575954},{"text":"Are you the one in Spring Square?","start":25.365,"end":28.105,"sentiment":"neutral","sentiment_score":0.020428787118622234}],"sentiment":"neutral","sentiment_score":0.03427267790232834,"channel":0,"num_words":19,"start":16.965,"end":28.105},{"sentences":[{"text":"Jamisontown.","start":30.37,"end":30.87,"sentiment":"neutral","sentiment_score":0.0160650797188282}],"sentiment":"neutral","sentiment_score":0.0160650797188282,"channel":1,"num_words":1,"start":30.37,"end":30.87},{"sentences":[{"text":"What's what's the address?","start":34.38,"end":35.68,"sentiment":"neutral","sentiment_score":0.021187034901231527}],"sentiment":"neutral","sentiment_score":0.021187034901231527,"channel":0,"num_words":4,"start":34.38,"end":35.68},{"sentences":[{"text":"Unit 7947 Jam Preston Street, Jamisontown.","start":36.93,"end":41.03,"sentiment":"neutral","sentiment_score":0.01421986659988761}],"sentiment":"neutral","sentiment_score":0.01421986659988761,"channel":1,"num_words":6,"start":36.93,"end":41.03},{"sentences":[{"text":"Okay.","start":42.315,"end":42.715,"sentiment":"neutral","sentiment_score":0.02192503958940506},{"text":"I think I got the hang on.","start":42.715,"end":44.175,"sentiment":"neutral","sentiment_score":-0.016777518338390758},{"text":"Hang on.","start":47.915,"end":48.315,"sentiment":"neutral","sentiment_score":-0.020145349204540253},{"text":"I'm just Matthew Spring, was it?","start":48.315,"end":52.735,"sentiment":"neutral","sentiment_score":0.003597246754604081}],"sentiment":"neutral","sentiment_score":-0.007139050416299142,"channel":0,"num_words":16,"start":42.315,"end":52.735},{"sentences":[{"text":"Shilling, s h I, l l, I n g.","start":53.305,"end":56.364998,"sentiment":"neutral","sentiment_score":-0.004685360524389479}],"sentiment":"neutral","sentiment_score":-0.004685360524389479,"channel":1,"num_words":9,"start":53.305,"end":56.364998},{"sentences":[{"text":"Sorry, mate.","start":56.7,"end":57.36,"sentiment":"neutral","sentiment_score":-0.05226503498852253}],"sentiment":"neutral","sentiment_score":-0.05226503498852253,"channel":0,"num_words":2,"start":56.7,"end":57.36},{"sentences":[{"text":"Alright.","start":57.864998,"end":58.364998,"sentiment":"neutral","sentiment_score":0.020269300788640976}],"sentiment":"neutral","sentiment_score":0.020269300788640976,"channel":1,"num_words":1,"start":57.864998,"end":58.364998},{"sentences":[{"text":"The showing.","start":60.14,"end":60.86,"sentiment":"neutral","sentiment_score":0.013132655993103981},{"text":"Okay.","start":60.86,"end":61.18,"sentiment":"neutral","sentiment_score":0.031100545078516006},{"text":"Got it.","start":61.18,"end":61.92,"sentiment":"neutral","sentiment_score":0.024170976597815752}],"sentiment":"neutral","sentiment_score":0.021141562052071093,"channel":0,"num_words":5,"start":60.14,"end":61.92},{"sentences":[{"text":"Got","start":62.48,"end":62.98,"sentiment":"neutral","sentiment_score":-0.02745969593524933}],"sentiment":"neutral","sentiment_score":-0.02745969593524933,"channel":1,"num_words":1,"start":62.48,"end":62.98},{"sentences":[{"text":"Not not","start":63.66,"end":64.06,"sentiment":"neutral","sentiment_score":-0.10317660868167877}],"sentiment":"neutral","sentiment_score":-0.10317660868167877,"channel":0,"num_words":2,"start":63.66,"end":64.06},{"sentences":[{"text":"it.","start":64.16,"end":64.66,"sentiment":"neutral","sentiment_score":-0.09509459137916564}],"sentiment":"neutral","sentiment_score":-0.09509459137916564,"channel":1,"num_words":1,"start":64.16,"end":64.66},{"sentences":[{"text":"s c h, was it?","start":64.7,"end":66.24,"sentiment":"neutral","sentiment_score":-0.022933568619191647}],"sentiment":"neutral","sentiment_score":-0.022933568619191647,"channel":0,"num_words":5,"start":64.7,"end":66.24},{"sentences":[{"text":"S h","start":66.24,"end":67.3,"sentiment":"neutral","sentiment_score":-0.015592651441693306}],"sentiment":"neutral","sentiment_score":-0.015592651441693306,"channel":1,"num_words":2,"start":66.24,"end":67.3},{"sentences":[{"text":"Oh, sorry","start":68.145004,"end":68.625,"sentiment":"neutral","sentiment_score":-0.04681156575679779}],"sentiment":"neutral","sentiment_score":-0.04681156575679779,"channel":0,"num_words":2,"start":68.145004,"end":68.625},{"sentences":[{"text":"I,","start":68.48,"end":68.98,"sentiment":"neutral","sentiment_score":-0.07062925398349762}],"sentiment":"neutral","sentiment_score":-0.07062925398349762,"channel":1,"num_words":1,"start":68.48,"end":68.98},{"sentences":[{"text":"about it.","start":68.625,"end":69.445,"sentiment":"neutral","sentiment_score":-0.07902777940034866}],"sentiment":"neutral","sentiment_score":-0.07902777940034866,"channel":0,"num_words":2,"start":68.625,"end":69.445},{"sentences":[{"text":"LLING.","start":69.04,"end":70.42,"sentiment":"neutral","sentiment_score":-0.02916521206498146}],"sentiment":"neutral","sentiment_score":-0.02916521206498146,"channel":1,"num_words":1,"start":69.04,"end":70.42},{"sentences":[{"text":"MATHEW?","start":74.785,"end":76.565,"sentiment":"neutral","sentiment_score":-0.021206676959991455}],"sentiment":"neutral","sentiment_score":-0.021206676959991455,"channel":0,"num_words":1,"start":74.785,"end":76.565},{"sentences":[{"text":"MATTH","start":77.225,"end":79.225,"sentiment":"neutral","sentiment_score":-0.03036685660481453}],"sentiment":"neutral","sentiment_score":-0.03036685660481453,"channel":1,"num_words":1,"start":77.225,"end":79.225},{"sentences":[{"text":"Uh-huh.","start":78.865,"end":79.365,"sentiment":"neutral","sentiment_score":-0.030034109950065613}],"sentiment":"neutral","sentiment_score":-0.030034109950065613,"channel":0,"num_words":1,"start":78.865,"end":79.365},{"sentences":[{"text":"EW.","start":79.225,"end":80.045,"sentiment":"neutral","sentiment_score":-0.05605601891875267}],"sentiment":"neutral","sentiment_score":-0.05605601891875267,"channel":1,"num_words":1,"start":79.225,"end":80.045},{"sentences":[{"text":"It's a double pin.","start":80.32,"end":81.439995,"sentiment":"neutral","sentiment_score":-0.17337767407298088},{"text":"That's where the problem is.","start":81.439995,"end":82.979996,"sentiment":"neutral","sentiment_score":-0.22902767956256867},{"text":"There we go.","start":85.439995,"end":86.42,"sentiment":"neutral","sentiment_score":-0.10846259196599324},{"text":"Alright.","start":87.2,"end":87.36,"sentiment":"neutral","sentiment_score":0.04563929885625839},{"text":"Matthew Schilling.","start":87.36,"end":88.08,"sentiment":"neutral","sentiment_score":0.04020954668521881}],"sentiment":"neutral","sentiment_score":-0.1358652318517367,"channel":0,"num_words":15,"start":80.32,"end":88.08},{"sentences":[{"text":"I got it.","start":88.08,"end":88.399994,"sentiment":"neutral","sentiment_score":0.11296113083759944},{"text":"I got it.","start":88.399994,"end":88.88,"sentiment":"neutral","sentiment_score":0.09718423585096995},{"text":"Okay.","start":88.88,"end":89.38,"sentiment":"neutral","sentiment_score":0.08541226387023926},{"text":"Alright.","start":92.095,"end":92.415,"sentiment":"neutral","sentiment_score":0.1116713136434555},{"text":"Now with this one here, did you wanna set up a direct debit so it goes automatically, or you wanna how do you wanna do this?","start":92.415,"end":99.375,"sentiment":"neutral","sentiment_score":0.11579991389925663}],"sentiment":"neutral","sentiment_score":0.11289168938117869,"channel":0,"num_words":34,"start":88.08,"end":99.375},{"sentences":[{"text":"Or you just wanna pay it and that's","start":99.375,"end":100.735,"sentiment":"neutral","sentiment_score":0.07918525720015168}],"sentiment":"neutral","sentiment_score":0.07918525720015168,"channel":0,"num_words":8,"start":99.375,"end":100.735},{"sentences":[{"text":"I'll","start":100.645,"end":100.884995,"sentiment":"neutral","sentiment_score":0.09699389338493349}],"sentiment":"neutral","sentiment_score":0.09699389338493349,"channel":1,"num_words":1,"start":100.645,"end":100.884995},{"sentences":[{"text":"it?","start":100.735,"end":101.235,"sentiment":"neutral","sentiment_score":0.07596695423126221}],"sentiment":"neutral","sentiment_score":0.07596695423126221,"channel":0,"num_words":1,"start":100.735,"end":101.235},{"sentences":[{"text":"just tell you my card number and","start":100.884995,"end":104.34499,"sentiment":"neutral","sentiment_score":0.04787373702440943}],"sentiment":"neutral","sentiment_score":0.04787373702440943,"channel":1,"num_words":7,"start":100.884995,"end":104.34499},{"sentences":[{"text":"Okay.","start":104.74,"end":104.979996,"sentiment":"neutral","sentiment_score":0.1099485009908676},{"text":"So I'll get that sorted for you.","start":104.979996,"end":106.34,"sentiment":"neutral","sentiment_score":0.15780874448163168},{"text":"No problem.","start":106.34,"end":106.979996,"sentiment":"neutral","sentiment_score":0.08948196098208427},{"text":"Because this won't go through","start":106.979996,"end":108.1,"sentiment":"neutral","sentiment_score":-0.05393606126308441}],"sentiment":"neutral","sentiment_score":0.0749262218674024,"channel":0,"num_words":15,"start":104.74,"end":108.1},{"sentences":[{"text":"yeah.","start":107.935,"end":108.435,"sentiment":"neutral","sentiment_score":-0.05670034512877464}],"sentiment":"neutral","sentiment_score":-0.05670034512877464,"channel":1,"num_words":1,"start":107.935,"end":108.435},{"sentences":[{"text":"till about sometime next week.","start":108.1,"end":110.28,"sentiment":"neutral","sentiment_score":-0.0170384019613266},{"text":"So I'll just add your details.","start":110.659996,"end":113.0,"sentiment":"neutral","sentiment_score":0.05410656953851382},{"text":"Where are we?","start":113.14,"end":113.85999,"sentiment":"neutral","sentiment_score":0.019941023861368496},{"text":"Here.","start":113.85999,"end":114.17999,"sentiment":"neutral","sentiment_score":0.02782299369573593},{"text":"Yep.","start":114.17999,"end":114.67999,"sentiment":"neutral","sentiment_score":0.03553556650876999}],"sentiment":"neutral","sentiment_score":0.022664314950816333,"channel":0,"num_words":16,"start":108.1,"end":114.67999},{"sentences":[{"text":"Okay.","start":118.185,"end":118.425,"sentiment":"neutral","sentiment_score":0.022942297160625454},{"text":"You wanna go card or bank?","start":118.425,"end":119.865,"sentiment":"neutral","sentiment_score":0.01240583291898171},{"text":"Which one?","start":119.865,"end":120.604996,"sentiment":"neutral","sentiment_score":0.0030878321267664433}],"sentiment":"neutral","sentiment_score":0.011505884325338734,"channel":0,"num_words":9,"start":118.185,"end":120.604996},{"sentences":[{"text":"Card.","start":122.09,"end":122.59,"sentiment":"neutral","sentiment_score":-0.005090788938105106},{"text":"Are","start":123.61,"end":123.85,"sentiment":"neutral","sentiment_score":-0.006818760186433792}],"sentiment":"neutral","sentiment_score":-0.005954774562269449,"channel":1,"num_words":2,"start":122.09,"end":123.85},{"sentences":[{"text":"Okay.","start":123.705,"end":124.205,"sentiment":"neutral","sentiment_score":-0.0073800599202513695}],"sentiment":"neutral","sentiment_score":-0.0073800599202513695,"channel":0,"num_words":1,"start":123.705,"end":124.205},{"sentences":[{"text":"you gonna take it out right now?","start":123.85,"end":125.71,"sentiment":"neutral","sentiment_score":-0.031995722757918496}],"sentiment":"neutral","sentiment_score":-0.031995722757918496,"channel":1,"num_words":7,"start":123.85,"end":125.71},{"sentences":[{"text":"No.","start":125.784996,"end":126.025,"sentiment":"neutral","sentiment_score":-0.16011372208595276},{"text":"No.","start":126.025,"end":126.265,"sentiment":"neutral","sentiment_score":-0.17232820391654968},{"text":"It'll it'll","start":126.265,"end":127.565,"sentiment":"neutral","sentiment_score":-0.13206218928098679}],"sentiment":"neutral","sentiment_score":-0.149141576141119,"channel":0,"num_words":4,"start":125.784996,"end":127.565},{"sentences":[{"text":"No.","start":127.255,"end":127.494995,"sentiment":"neutral","sentiment_score":-0.32108476758003235},{"text":"I won't","start":127.494995,"end":127.814995,"sentiment":"negative","sentiment_score":-0.3926609754562378}],"sentiment":"negative","sentiment_score":-0.3688022394975026,"channel":1,"num_words":3,"start":127.255,"end":127.814995},{"sentences":[{"text":"save.","start":127.705,"end":128.205,"sentiment":"negative","sentiment_score":-0.35356324911117554}],"sentiment":"negative","sentiment_score":-0.35356324911117554,"channel":0,"num_words":1,"start":127.705,"end":128.205},{"sentences":[{"text":"do it.","start":127.814995,"end":128.855,"sentiment":"neutral","sentiment_score":-0.17944404482841492},{"text":"I","start":128.855,"end":129.015,"sentiment":"neutral","sentiment_score":-0.14997988939285278}],"sentiment":"neutral","sentiment_score":-0.16962265968322754,"channel":1,"num_words":3,"start":127.814995,"end":129.015},{"sentences":[{"text":"It'll","start":128.985,"end":129.385,"sentiment":"neutral","sentiment_score":-0.18020153045654297}],"sentiment":"neutral","sentiment_score":-0.18020153045654297,"channel":0,"num_words":1,"start":128.985,"end":129.385},{"sentences":[{"text":"won't do","start":129.015,"end":129.83499,"sentiment":"neutral","sentiment_score":-0.18654339015483856}],"sentiment":"neutral","sentiment_score":-0.18654339015483856,"channel":1,"num_words":2,"start":129.015,"end":129.83499},{"sentences":[{"text":"save sorry?","start":129.385,"end":130.445,"sentiment":"neutral","sentiment_score":-0.20538964867591858}],"sentiment":"neutral","sentiment_score":-0.20538964867591858,"channel":0,"num_words":2,"start":129.385,"end":130.445},{"sentences":[{"text":"it.","start":130.215,"end":130.61499,"sentiment":"neutral","sentiment_score":-0.12974894046783447},{"text":"No.","start":130.61499,"end":131.015,"sentiment":"neutral","sentiment_score":-0.3061177134513855},{"text":"I won't do it until until you're gonna take it right out right now.","start":131.015,"end":135.595,"sentiment":"neutral","sentiment_score":-0.23794924999986375}],"sentiment":"neutral","sentiment_score":-0.23544725961983204,"channel":1,"num_words":16,"start":130.215,"end":135.595},{"sentences":[{"text":"Okay.","start":137.15999,"end":137.48,"sentiment":"neutral","sentiment_score":-0.00958746112883091},{"text":"So you want us to process the payment.","start":137.48,"end":139.73999,"sentiment":"neutral","sentiment_score":0.010408539324998856}],"sentiment":"neutral","sentiment_score":0.008186761496795548,"channel":0,"num_words":9,"start":137.15999,"end":139.73999},{"sentences":[{"text":"Yeah.","start":140.18,"end":140.68,"sentiment":"neutral","sentiment_score":-0.00017932927585206926}],"sentiment":"neutral","sentiment_score":-0.00017932927585206926,"channel":1,"num_words":1,"start":140.18,"end":140.68},{"sentences":[{"text":"Okay.","start":140.92,"end":141.23999,"sentiment":"neutral","sentiment_score":0.0492018386721611},{"text":"So I need what can I just get one of the girls to give you a call?","start":141.23999,"end":144.51999,"sentiment":"neutral","sentiment_score":0.028767487746389472},{"text":"Because I'm not too sure how that works.","start":144.51999,"end":146.37999,"sentiment":"neutral","sentiment_score":-0.07232592673972249}],"sentiment":"neutral","sentiment_score":-0.0015522416752691446,"channel":0,"num_words":26,"start":140.92,"end":146.37999},{"sentences":[{"text":"Okay.","start":146.42,"end":146.92,"sentiment":"neutral","sentiment_score":0.022389009594917297}],"sentiment":"neutral","sentiment_score":0.022389009594917297,"channel":1,"num_words":1,"start":146.42,"end":146.92},{"sentences":[{"text":"You came across to tech support.","start":146.495,"end":149.555,"sentiment":"neutral","sentiment_score":0.017047010051707428}],"sentiment":"neutral","sentiment_score":0.017047010051707428,"channel":0,"num_words":6,"start":146.495,"end":149.555},{"sentences":[{"text":"Right.","start":150.26,"end":150.76,"sentiment":"neutral","sentiment_score":0.07294042408466339}],"sentiment":"neutral","sentiment_score":0.07294042408466339,"channel":1,"num_words":1,"start":150.26,"end":150.76},{"sentences":[{"text":"Yeah.","start":150.655,"end":150.89499,"sentiment":"neutral","sentiment_score":0.10510475933551788},{"text":"I'll get her to give you a call.","start":150.89499,"end":152.09499,"sentiment":"neutral","sentiment_score":0.10745068360120058},{"text":"Is that","start":152.09499,"end":152.67499,"sentiment":"neutral","sentiment_score":0.03740057721734047}],"sentiment":"neutral","sentiment_score":0.09450103477998213,"channel":0,"num_words":11,"start":150.655,"end":152.67499},{"sentences":[{"text":"Oh, which number should I ring back?","start":152.53499,"end":154.875,"sentiment":"neutral","sentiment_score":0.023132191970944405},{"text":"Because I normally","start":155.015,"end":155.815,"sentiment":"neutral","sentiment_score":0.01588922490676244}],"sentiment":"neutral","sentiment_score":0.020959301851689816,"channel":1,"num_words":10,"start":152.53499,"end":155.815},{"sentences":[{"text":"alright?","start":155.45499,"end":155.95499,"sentiment":"neutral","sentiment_score":0.012601661495864391}],"sentiment":"neutral","sentiment_score":0.012601661495864391,"channel":0,"num_words":1,"start":155.45499,"end":155.95499},{"sentences":[{"text":"get a","start":155.815,"end":156.135,"sentiment":"neutral","sentiment_score":0.008757701143622398}],"sentiment":"neutral","sentiment_score":0.008757701143622398,"channel":1,"num_words":2,"start":155.815,"end":156.135},{"sentences":[{"text":"It's","start":156.09499,"end":156.415,"sentiment":"neutral","sentiment_score":0.06882096081972122}],"sentiment":"neutral","sentiment_score":0.06882096081972122,"channel":0,"num_words":1,"start":156.09499,"end":156.415},{"sentences":[{"text":"fill","start":156.135,"end":156.53499,"sentiment":"neutral","sentiment_score":0.11051695793867113}],"sentiment":"neutral","sentiment_score":0.11051695793867113,"channel":1,"num_words":1,"start":156.135,"end":156.53499},{"sentences":[{"text":"it's the","start":156.415,"end":156.97499,"sentiment":"neutral","sentiment_score":0.09262623265385628}],"sentiment":"neutral","sentiment_score":0.09262623265385628,"channel":0,"num_words":2,"start":156.415,"end":156.97499},{"sentences":[{"text":"a lovely","start":156.69499,"end":157.25499,"sentiment":"neutral","sentiment_score":0.17720917612314224}],"sentiment":"neutral","sentiment_score":0.17720917612314224,"channel":1,"num_words":2,"start":156.69499,"end":157.25499},{"sentences":[{"text":"same number.","start":156.97499,"end":157.715,"sentiment":"neutral","sentiment_score":0.14047865569591522}],"sentiment":"neutral","sentiment_score":0.14047865569591522,"channel":0,"num_words":2,"start":156.97499,"end":157.715},{"sentences":[{"text":"lady.","start":157.25499,"end":157.75499,"sentiment":"neutral","sentiment_score":0.05857129022479057}],"sentiment":"neutral","sentiment_score":0.05857129022479057,"channel":1,"num_words":1,"start":157.25499,"end":157.75499},{"sentences":[{"text":"It's the same number.","start":157.935,"end":159.155,"sentiment":"neutral","sentiment_score":0.03412777790799737},{"text":"Let me just check something.","start":160.33499,"end":161.95499,"sentiment":"neutral","sentiment_score":0.025507527962327005}],"sentiment":"neutral","sentiment_score":0.029338750160402723,"channel":0,"num_words":9,"start":157.935,"end":161.95499},{"sentences":[{"text":"Is it the 1300 number?","start":162.935,"end":165.11499,"sentiment":"neutral","sentiment_score":0.006943635269999504}],"sentiment":"neutral","sentiment_score":0.006943635269999504,"channel":1,"num_words":5,"start":162.935,"end":165.11499},{"sentences":[{"text":"No.","start":166.29001,"end":166.61,"sentiment":"neutral","sentiment_score":-0.013430620543658732},{"text":"1800 number.","start":166.61,"end":167.83,"sentiment":"neutral","sentiment_score":-0.004852571990340948}],"sentiment":"neutral","sentiment_score":-0.0077119215081135435,"channel":0,"num_words":3,"start":166.29001,"end":167.83},{"sentences":[{"text":"1800 number?","start":167.5,"end":168.72,"sentiment":"neutral","sentiment_score":-0.0009606159292161465}],"sentiment":"neutral","sentiment_score":-0.0009606159292161465,"channel":1,"num_words":2,"start":167.5,"end":168.72},{"sentences":[{"text":"Yeah.","start":169.33,"end":169.57,"sentiment":"neutral","sentiment_score":0.0066671352833509445},{"text":"308408.","start":169.57,"end":171.67001,"sentiment":"neutral","sentiment_score":0.008906640112400055},{"text":"Yeah.","start":172.77,"end":173.01001,"sentiment":"neutral","sentiment_score":0.04603353515267372},{"text":"Maybe if you can call back in about half an hour, if that's alright with you.","start":173.01001,"end":176.47,"sentiment":"neutral","sentiment_score":0.07851840672083199}],"sentiment":"neutral","sentiment_score":0.0693632535832493,"channel":0,"num_words":19,"start":169.33,"end":176.47},{"sentences":[{"text":"Alright.","start":176.45999,"end":176.95999,"sentiment":"neutral","sentiment_score":0.08137847483158112},{"text":"Okay.","start":178.22,"end":178.72,"sentiment":"neutral","sentiment_score":0.057162754237651825}],"sentiment":"neutral","sentiment_score":0.06927061453461647,"channel":1,"num_words":2,"start":176.45999,"end":178.72},{"sentences":[{"text":"Well, I mean, I can't","start":178.405,"end":179.44499,"sentiment":"neutral","sentiment_score":-0.049408326670527455}],"sentiment":"neutral","sentiment_score":-0.049408326670527455,"channel":0,"num_words":5,"start":178.405,"end":179.44499},{"sentences":[{"text":"Alright.","start":179.34,"end":179.84,"sentiment":"neutral","sentiment_score":-0.048053544014692307}],"sentiment":"neutral","sentiment_score":-0.048053544014692307,"channel":1,"num_words":1,"start":179.34,"end":179.84},{"sentences":[{"text":"get them to give you a call.","start":179.44499,"end":180.405,"sentiment":"neutral","sentiment_score":-0.025079568581921712},{"text":"That's not a problem.","start":180.405,"end":181.20499,"sentiment":"neutral","sentiment_score":-0.0017279541352763772},{"text":"You don't wanna save","start":181.20499,"end":182.08499,"sentiment":"neutral","sentiment_score":-0.0755907567217946}],"sentiment":"neutral","sentiment_score":-0.032322121566782394,"channel":0,"num_words":15,"start":179.44499,"end":182.08499},{"sentences":[{"text":"Okay.","start":181.855,"end":182.355,"sentiment":"neutral","sentiment_score":-0.031142419204115868}],"sentiment":"neutral","sentiment_score":-0.031142419204115868,"channel":1,"num_words":1,"start":181.855,"end":182.355},{"sentences":[{"text":"the card for direct debit.","start":182.08499,"end":183.28499,"sentiment":"neutral","sentiment_score":0.005600999668240547},{"text":"Is that right?","start":183.28499,"end":184.105,"sentiment":"neutral","sentiment_score":0.022433911139766376}],"sentiment":"neutral","sentiment_score":0.011913341470062733,"channel":0,"num_words":8,"start":182.08499,"end":184.105},{"sentences":[{"text":"Not not if you're gonna not take it out straight away.","start":184.255,"end":187.715,"sentiment":"neutral","sentiment_score":-0.18916706198995764}],"sentiment":"neutral","sentiment_score":-0.18916706198995764,"channel":1,"num_words":11,"start":184.255,"end":187.715},{"sentences":[{"text":"Okay.","start":189.38,"end":189.70001,"sentiment":"neutral","sentiment_score":0.05920390412211418},{"text":"Well, we can take it out straight away.","start":189.70001,"end":191.8,"sentiment":"neutral","sentiment_score":0.14642947725951672},{"text":"It takes about five minutes to process.","start":192.18001,"end":194.6,"sentiment":"neutral","sentiment_score":0.16227550911051886}],"sentiment":"neutral","sentiment_score":0.1479105178732425,"channel":0,"num_words":16,"start":189.38,"end":194.6},{"sentences":[{"text":"The girls the girls who I normally speak to just go straight away.","start":195.135,"end":200.0,"sentiment":"neutral","sentiment_score":0.057481283465257056},{"text":"Do it.","start":200.0,"end":200.73999,"sentiment":"neutral","sentiment_score":0.04359305277466774}],"sentiment":"neutral","sentiment_score":0.05562951937317848,"channel":1,"num_words":15,"start":195.135,"end":200.73999},{"sentences":[{"text":"Oh, well, that's what I mean.","start":200.34001,"end":201.3,"sentiment":"neutral","sentiment_score":-0.033456358748177685},{"text":"So I'm","start":201.3,"end":201.78001,"sentiment":"neutral","sentiment_score":-0.04446864128112793}],"sentiment":"neutral","sentiment_score":-0.03620942938141525,"channel":0,"num_words":8,"start":200.34001,"end":201.78001},{"sentences":[{"text":"Yeah.","start":201.59999,"end":202.09999,"sentiment":"neutral","sentiment_score":-0.06124616041779518}],"sentiment":"neutral","sentiment_score":-0.06124616041779518,"channel":1,"num_words":1,"start":201.59999,"end":202.09999},{"sentences":[{"text":"I'm not sure.","start":201.78001,"end":202.42001,"sentiment":"neutral","sentiment_score":-0.11605951189994812},{"text":"Sorry, mate.","start":202.42001,"end":202.965,"sentiment":"neutral","sentiment_score":-0.13520154356956482}],"sentiment":"neutral","sentiment_score":-0.1237163245677948,"channel":0,"num_words":5,"start":201.78001,"end":202.965},{"sentences":[{"text":"I'll take","start":203.44,"end":203.76,"sentiment":"neutral","sentiment_score":-0.0384426349774003}],"sentiment":"neutral","sentiment_score":-0.0384426349774003,"channel":1,"num_words":2,"start":203.44,"end":203.76},{"sentences":[{"text":"Yeah.","start":203.605,"end":204.00499,"sentiment":"neutral","sentiment_score":-0.017908602952957153}],"sentiment":"neutral","sentiment_score":-0.017908602952957153,"channel":0,"num_words":1,"start":203.605,"end":204.00499},{"sentences":[{"text":"a","start":203.76,"end":204.26,"sentiment":"neutral","sentiment_score":-0.015290130861103536}],"sentiment":"neutral","sentiment_score":-0.015290130861103536,"channel":1,"num_words":1,"start":203.76,"end":204.26},{"sentences":[{"text":"Just just give a callback enough for now and then because at the moment, I think they're in a meeting.","start":204.00499,"end":208.50499,"sentiment":"neutral","sentiment_score":-0.04976089000701904},{"text":"They're","start":208.64499,"end":208.885,"sentiment":"neutral","sentiment_score":0.01421857252717018}],"sentiment":"neutral","sentiment_score":-0.046714248933962414,"channel":0,"num_words":21,"start":204.00499,"end":208.885},{"sentences":[{"text":"okay.","start":208.8,"end":209.3,"sentiment":"neutral","sentiment_score":0.02070443704724312}],"sentiment":"neutral","sentiment_score":0.02070443704724312,"channel":1,"num_words":1,"start":208.8,"end":209.3},{"sentences":[{"text":"just finishing off a meeting.","start":208.885,"end":210.00499,"sentiment":"neutral","sentiment_score":0.0026952750980854035},{"text":"They'll be running about an hour an hour for now and probably","start":210.00499,"end":212.485,"sentiment":"neutral","sentiment_score":-0.005019405546287696}],"sentiment":"neutral","sentiment_score":-0.002750381827354431,"channel":0,"num_words":17,"start":208.885,"end":212.485},{"sentences":[{"text":"When","start":212.475,"end":212.715,"sentiment":"neutral","sentiment_score":-0.003160875290632248}],"sentiment":"neutral","sentiment_score":-0.003160875290632248,"channel":1,"num_words":1,"start":212.475,"end":212.715},{"sentences":[{"text":"just","start":212.485,"end":212.72499,"sentiment":"neutral","sentiment_score":-0.011651504784822464}],"sentiment":"neutral","sentiment_score":-0.011651504784822464,"channel":0,"num_words":1,"start":212.485,"end":212.72499},{"sentences":[{"text":"do","start":212.715,"end":212.875,"sentiment":"neutral","sentiment_score":-0.017284080386161804}],"sentiment":"neutral","sentiment_score":-0.017284080386161804,"channel":1,"num_words":1,"start":212.715,"end":212.875},{"sentences":[{"text":"start","start":212.72499,"end":212.965,"sentiment":"neutral","sentiment_score":-0.007360909134149551}],"sentiment":"neutral","sentiment_score":-0.007360909134149551,"channel":0,"num_words":1,"start":212.72499,"end":212.965},{"sentences":[{"text":"you","start":212.875,"end":213.035,"sentiment":"neutral","sentiment_score":-0.01905182935297489}],"sentiment":"neutral","sentiment_score":-0.01905182935297489,"channel":1,"num_words":1,"start":212.875,"end":213.035},{"sentences":[{"text":"from","start":212.965,"end":213.465,"sentiment":"neutral","sentiment_score":-0.015894075855612755}],"sentiment":"neutral","sentiment_score":-0.015894075855612755,"channel":0,"num_words":1,"start":212.965,"end":213.465},{"sentences":[{"text":"finish work?","start":213.035,"end":213.935,"sentiment":"neutral","sentiment_score":-0.014442519750446081}],"sentiment":"neutral","sentiment_score":-0.014442519750446081,"channel":1,"num_words":2,"start":213.035,"end":213.935},{"sentences":[{"text":"06:00.","start":215.36499,"end":216.08499,"sentiment":"neutral","sentiment_score":-0.004162780474871397},{"text":"They're here till 06:00.","start":216.08499,"end":217.465,"sentiment":"neutral","sentiment_score":-0.0033905471209436655}],"sentiment":"neutral","sentiment_score":-0.003544993791729212,"channel":0,"num_words":5,"start":215.36499,"end":217.465},{"sentences":[{"text":"Alright.","start":217.435,"end":217.935,"sentiment":"neutral","sentiment_score":0.10265745967626572},{"text":"Oh, lovely.","start":218.075,"end":218.815,"sentiment":"neutral","sentiment_score":0.27843575179576874}],"sentiment":"neutral","sentiment_score":0.2198429877559344,"channel":1,"num_words":3,"start":217.435,"end":218.815},{"sentences":[{"text":"Yeah.","start":219.01,"end":219.41,"sentiment":"neutral","sentiment_score":0.14658769965171814},{"text":"Yeah.","start":219.41,"end":219.73,"sentiment":"neutral","sentiment_score":0.11440160870552064},{"text":"So","start":219.73,"end":219.85,"sentiment":"neutral","sentiment_score":0.08633919805288315}],"sentiment":"neutral","sentiment_score":0.11577616880337398,"channel":0,"num_words":3,"start":219.01,"end":219.85},{"sentences":[{"text":"Alright.","start":219.77295,"end":219.93294,"sentiment":"neutral","sentiment_score":0.09580057859420776},{"text":"No","start":219.93294,"end":220.33295,"sentiment":"neutral","sentiment_score":0.06612495332956314}],"sentiment":"neutral","sentiment_score":0.08096276596188545,"channel":1,"num_words":2,"start":219.77295,"end":220.33295},{"sentences":[{"text":"yeah.","start":219.97,"end":220.47,"sentiment":"neutral","sentiment_score":0.0044400654733181}],"sentiment":"neutral","sentiment_score":0.0044400654733181,"channel":0,"num_words":1,"start":219.97,"end":220.47},{"sentences":[{"text":"problem.","start":220.33295,"end":220.83295,"sentiment":"neutral","sentiment_score":0.050123266875743866}],"sentiment":"neutral","sentiment_score":0.050123266875743866,"channel":1,"num_words":1,"start":220.33295,"end":220.83295},{"sentences":[{"text":"Alright.","start":221.09,"end":221.41,"sentiment":"neutral","sentiment_score":0.0672222375869751},{"text":"No worries.","start":221.41,"end":221.89,"sentiment":"neutral","sentiment_score":0.036271095275878906}],"sentiment":"neutral","sentiment_score":0.04658814271291097,"channel":0,"num_words":3,"start":221.09,"end":221.89},{"sentences":[{"text":"Alright.","start":221.61295,"end":222.11295,"sentiment":"neutral","sentiment_score":0.021528348326683044}],"sentiment":"neutral","sentiment_score":0.021528348326683044,"channel":1,"num_words":1,"start":221.61295,"end":222.11295},{"sentences":[{"text":"Sorry, mate.","start":221.89,"end":222.20999,"sentiment":"neutral","sentiment_score":-0.12578369304537773},{"text":"I couldn't","start":222.20999,"end":222.53,"sentiment":"neutral","sentiment_score":-0.2037619799375534}],"sentiment":"neutral","sentiment_score":-0.16477283649146557,"channel":0,"num_words":4,"start":221.89,"end":222.53},{"sentences":[{"text":"Bye","start":222.49294,"end":222.73294,"sentiment":"neutral","sentiment_score":-0.07087057828903198}],"sentiment":"neutral","sentiment_score":-0.07087057828903198,"channel":1,"num_words":1,"start":222.49294,"end":222.73294},{"sentences":[{"text":"help you","start":222.53,"end":222.85,"sentiment":"neutral","sentiment_score":-0.09052010253071785}],"sentiment":"neutral","sentiment_score":-0.09052010253071785,"channel":0,"num_words":2,"start":222.53,"end":222.85},{"sentences":[{"text":"bye.","start":222.73294,"end":223.21294,"sentiment":"neutral","sentiment_score":-0.0654575452208519}],"sentiment":"neutral","sentiment_score":-0.0654575452208519,"channel":1,"num_words":1,"start":222.73294,"end":223.21294},{"sentences":[{"text":"out, mate.","start":222.85,"end":223.17,"sentiment":"neutral","sentiment_score":-0.07769549638032913},{"text":"Apologies","start":223.17,"end":223.65,"sentiment":"neutral","sentiment_score":-0.1645517647266388}],"sentiment":"neutral","sentiment_score":-0.10664758582909901,"channel":0,"num_words":3,"start":222.85,"end":223.65},{"sentences":[{"text":"That's okay.","start":223.21294,"end":223.95294,"sentiment":"neutral","sentiment_score":-0.05548887699842453}],"sentiment":"neutral","sentiment_score":-0.05548887699842453,"channel":1,"num_words":2,"start":223.21294,"end":223.95294},{"sentences":[{"text":"for that.","start":223.65,"end":224.37,"sentiment":"neutral","sentiment_score":0.016159117221832275}],"sentiment":"neutral","sentiment_score":0.016159117221832275,"channel":0,"num_words":2,"start":223.65,"end":224.37},{"sentences":[{"text":"Bye","start":224.33295,"end":224.57294,"sentiment":"neutral","sentiment_score":0.07953762263059616}],"sentiment":"neutral","sentiment_score":0.07953762263059616,"channel":1,"num_words":1,"start":224.33295,"end":224.57294},{"sentences":[{"text":"Alright.","start":224.37,"end":224.87,"sentiment":"neutral","sentiment_score":0.1207084059715271}],"sentiment":"neutral","sentiment_score":0.1207084059715271,"channel":0,"num_words":1,"start":224.37,"end":224.87},{"sentences":[{"text":"bye.","start":224.57294,"end":225.07294,"sentiment":"neutral","sentiment_score":0.14434614777565002}],"sentiment":"neutral","sentiment_score":0.14434614777565002,"channel":1,"num_words":1,"start":224.57294,"end":225.07294},{"sentences":[{"text":"Cheers.","start":225.17,"end":225.49,"sentiment":"positive","sentiment_score":0.35942256450653076},{"text":"Bye.","start":225.49,"end":225.73,"sentiment":"neutral","sentiment_score":0.17595987021923065}],"sentiment":"neutral","sentiment_score":0.2676912173628807,"channel":0,"num_words":2,"start":225.17,"end":225.73},{"sentences":[{"text":"Bye.","start":225.61295,"end":226.11295,"sentiment":"neutral","sentiment_score":0.08082517236471176}],"sentiment":"neutral","sentiment_score":0.08082517236471176,"channel":1,"num_words":1,"start":225.61295,"end":226.11295},{"sentences":[{"text":"Bye.","start":225.73,"end":226.23,"sentiment":"neutral","sentiment_score":-0.07050777971744537}],"sentiment":"neutral","sentiment_score":-0.07050777971744537,"channel":0,"num_words":1,"start":225.73,"end":226.23}]},"summary":{"result":"success","short":"The customer, Matthew Schilling, wants to pay his bill and provides his account holder's name and address. The agent asks if he wants to pay with a debit card or bank, and the customer chooses debit card. The agent takes the payment and informs the customer that it will take about five minutes to process. The call ends with the agent apologizing for the delay and reminding the customer to call back in an hour if he needs to speak to a different representative."},"intents":{"segments":[{"text":"I need to pay my bill. Oh, okay.","start_word":4,"end_word":11,"intents":[{"intent":"Pay bill","confidence_score":0.81445986}]},{"text":"So you want us to process the payment. Yeah.","start_word":263,"end_word":271,"intents":[{"intent":"Process payment","confidence_score":0.53522015}]},{"text":"You came across to tech support. Right.","start_word":299,"end_word":305,"intents":[{"intent":"Request technical assistance","confidence_score":0.014975312}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Intel. Yes. I need to pay my bill. Oh, okay. How Hi. are you today?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.13864591717720032},{"text":"Good. Thanks.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.5766167640686035},{"text":"May I have the account holder's name, please? Matthew Schilling. How are you, Matthew Schilling? Let's have a look. You're Matthew Schilling. Are you the one in Spring Square? Jamisontown. What's what's the address? Unit 7947 Jam Preston Street, Jamisontown. Okay. I think I got the hang on. Hang on. I'm just Matthew Spring, was it? Shilling, s h I, l l, I n g. Sorry, mate. Alright. The showing. Okay. Got it. Got Not not it. s c h, was it? S h Oh, sorry I, about it. LLING. MATHEW? MATTH Uh-huh. EW. It's a double pin. That's where the problem is. There we go. Alright. Matthew Schilling. I got it. I got it. Okay. Alright. Now with this one here, did you wanna set up a direct debit so it goes automatically, or you wanna how do you wanna do this? Or you just wanna pay it and that's I'll it? just tell you my card number and Okay. So I'll get that sorted for you. No problem. Because this won't go through yeah. till about sometime next week. So I'll just add your details. Where are we? Here. Yep. Okay. You wanna go card or bank? Which one? Card. Are Okay. you gonna take it out right now? No. No. It'll it'll No.","start_word":19,"end_word":234,"sentiment":"neutral","sentiment_score":0.015085983090102673},{"text":"I won't save.","start_word":235,"end_word":237,"sentiment":"negative","sentiment_score":-0.3675896525382995},{"text":"do it. I It'll won't do save sorry? it. No. I won't do it until until you're gonna take it right out right now. Okay. So you want us to process the payment. Yeah. Okay. So I need what can I just get one of the girls to give you a call? Because I'm not too sure how that works. Okay. You came across to tech support. Right. Yeah. I'll get her to give you a call. Is that Oh, which number should I ring back? Because I normally alright? get a It's fill it's the a lovely same number. lady. It's the same number. Let me just check something. Is it the 1300 number? No. 1800 number. 1800 number? Yeah. 308408. Yeah. Maybe if you can call back in about half an hour, if that's alright with you. Alright. Okay. Well, I mean, I can't Alright. get them to give you a call. That's not a problem. You don't wanna save Okay. the card for direct debit. Is that right? Not not if you're gonna not take it out straight away. Okay. Well, we can take it out straight away. It takes about five minutes to process. The girls the girls who I normally speak to just go straight away. Do it. Oh, well, that's what I mean. So I'm Yeah. I'm not sure. Sorry, mate. I'll take Yeah. a Just just give a callback enough for now and then because at the moment, I think they're in a meeting. They're okay. just finishing off a meeting. They'll be running about an hour an hour for now and probably When just do start you from finish work? 06:00. They're here till 06:00. Alright. Oh, lovely. Yeah. Yeah. So Alright. No yeah. problem. Alright. No worries. Alright. Sorry, mate. I couldn't Bye help you bye. out, mate. Apologies That's okay. for that. Bye Alright. bye.","start_word":238,"end_word":552,"sentiment":"neutral","sentiment_score":-0.011030735659398256},{"text":"Cheers.","start_word":553,"end_word":553,"sentiment":"positive","sentiment_score":0.35942256450653076},{"text":"Bye. Bye. Bye.","start_word":554,"end_word":556,"sentiment":"neutral","sentiment_score":0.13147935022910437}],"average":{"sentiment":"neutral","sentiment_score":0.006892348126153261}}}}