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So I'm speaking to miss Amrit? Okay. And we're calling in reference to the early termination fee billed on your account. We talked to you earlier this morning. Your account is locked in for twenty four month contract. And sadly Okay. You you did not okay. Let me explain it to you. Mhmm. So if you don't want to sign the contract, how come you check all the terms and condition from the site? You are the one who process your order through our site. You selected twenty four month contract, and you agreed to all terms and condition. Reason why it's on your record It's upload the moment that you sign in, it's uploaded to your customer portal, but I can resend directly to your email address. And, also, earlier this morning, we've already sent you out your termination fee invoice along with your order receipt showing that you signed up for twenty four month contract. So the fee applies to your account, which is $199 plus GST. To to avoid complication, you have to settle this amount because you signed in for twenty four month contract. Sure. I will send you all the details and the sign agreement you agreed when you check out your order. Okay? You did not literally sign it, but you accepted it. So that's the thing. Because nowadays, we are online process. So you check out via online. You agreed to all terms and condition. It's showing from your order receipt that I have already sent you out, but I will resend it together with the contract that was uploaded to your customer portal access. Okay? Yeah. Sure. I will send it to you. I'm happy to send these details to you for your reference, and we request you to settle this amount to avoid any complication and ensure your closure account is completed. Yeah. Because if this cancellation or termination fee will not be settled, if there is no payment made within the time period, we have to forward this account to the collection team, the Marshall Collection Agency. The reason why we are working this to you to settle as early as you can so we could avoid any additional fees once it's transfer. Sure. Sure. I will send it to you, okay, to your email address. You're welcome. Have a good one. 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Good afternoon. This is Melissa from Airtel accounts. Am I speaking to mister Amrit Ka Or? Oh, are you answering the phone call in behalf of mister Amrit?\n\nOh, I'm so sorry. So I'm speaking to miss Amrit? Okay. And we're calling in reference to the early termination fee billed on your account. We talked to you earlier this morning.\n\nYour account is locked in for twenty four month contract. And sadly Okay. You you did not okay. Let me explain it to you. Mhmm.\n\nSo if you don't want to sign the contract, how come you check all the terms and condition from the site? You are the one who process your order through our site. You selected twenty four month contract, and you agreed to all terms and condition. Reason why it's on your record It's upload the moment that you sign in, it's uploaded to your customer portal, but I can resend directly to your email address. And, also, earlier this morning, we've already sent you out your termination fee invoice along with your order receipt showing that you signed up for twenty four month contract.\n\nSo the fee applies to your account, which is $199 plus GST. To to avoid complication, you have to settle this amount because you signed in for twenty four month contract. Sure. I will send you all the details and the sign agreement you agreed when you check out your order. Okay?\n\nYou did not literally sign it, but you accepted it. So that's the thing. Because nowadays, we are online process. So you check out via online. You agreed to all terms and condition.\n\nIt's showing from your order receipt that I have already sent you out, but I will resend it together with the contract that was uploaded to your customer portal access. Okay? Yeah. Sure. I will send it to you.\n\nI'm happy to send these details to you for your reference, and we request you to settle this amount to avoid any complication and ensure your closure account is completed. Yeah. Because if this cancellation or termination fee will not be settled, if there is no payment made within the time period, we have to forward this account to the collection team, the Marshall Collection Agency. The reason why we are working this to you to settle as early as you can so we could avoid any additional fees once it's transfer. Sure.\n\nSure. I will send it to you, okay, to your email address. You're welcome. Have a good one. 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Hi. Yes. Miss Brown recorded speaking. How can I help you? I am, Amrit. Yes. Yes. Yes. Yes. Look. I haven't signed I haven't signed any contract saying twenty four months, so I don't know. Who signed the contract on behalf of me saying twenty four months? That's the only thing. Right? The very first thing I the very first thing yeah. The very first thing is when I got the connection for the service or something, right, I already told them that I'm happy to have it monthly. I don't want to sign the contract, and they said okay. Yeah. Yes. No. Okay. Can you send me the contract again? You have the contract. Send me the contract. I can read it again because I have no paperwork on behalf of signing or doing whatever. Right? No. No. I don't. I need to I need to see you. They're working my contract, and then I can let you know. Otherwise, I'm not paying it. Sorry for that. Mhmm. Send me through. What complications what complications will come? That's fine. That's all good. Doesn't matter. 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Hi. Yes. Miss Brown recorded speaking. How can I help you?\n\nI am, Amrit. Yes. Yes. Yes. Yes.\n\nLook. I haven't signed I haven't signed any contract saying twenty four months, so I don't know. Who signed the contract on behalf of me saying twenty four months? That's the only thing. Right?\n\nThe very first thing I the very first thing yeah. The very first thing is when I got the connection for the service or something, right, I already told them that I'm happy to have it monthly. I don't want to sign the contract, and they said okay. Yeah. Yes.\n\nNo. Okay. Can you send me the contract again? You have the contract. Send me the contract.\n\nI can read it again because I have no paperwork on behalf of signing or doing whatever. Right? No. No. I don't.\n\nI need to I need to see you. They're working my contract, and then I can let you know. Otherwise, I'm not paying it. Sorry for that. Mhmm.\n\nSend me through. What complications what complications will come? That's fine. That's all good. Doesn't matter.\n\nThat's okay. Yeah. When I when I got my pay when I got my pay after fifteen days, I'll pay. Otherwise, I need to read the contract first, and then I can call it out. Thank you.\n\nThank you. Thank you very much. You too. Enjoy. 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Good afternoon. This is Melissa from Airtel accounts. Am I speaking to mister Amrit Ka Or?\n\nChannel 1: Hi. Yes. Miss Brown recorded speaking. How can I help you?\n\nChannel 0: Oh, are you answering the phone call in behalf of mister Amrit?\n\nChannel 1: I am, Amrit.\n\nChannel 0: Oh, I'm so sorry. So I'm speaking to miss Amrit?\n\nChannel 1: Yes.\n\nChannel 0: Okay. And we're calling in reference to the early termination fee billed on your\n\nChannel 1: Yes.\n\nChannel 0: account. We\n\nChannel 1: Yes.\n\nChannel 0: talked to you earlier this morning. Your\n\nChannel 1: Yes.\n\nChannel 0: account is locked in for twenty four month contract. And sadly\n\nChannel 1: Look. I haven't signed I haven't signed any contract saying twenty four months, so I don't know. Who signed the contract on behalf of me saying twenty four months?\n\nChannel 0: Okay.\n\nChannel 1: That's\n\nChannel 0: You\n\nChannel 1: the only thing. Right?\n\nChannel 0: you\n\nChannel 1: The\n\nChannel 0: did\n\nChannel 1: very\n\nChannel 0: not\n\nChannel 1: first thing I\n\nChannel 0: okay. Let\n\nChannel 1: the\n\nChannel 0: me\n\nChannel 1: very\n\nChannel 0: explain\n\nChannel 1: first\n\nChannel 0: it to\n\nChannel 1: thing\n\nChannel 0: you.\n\nChannel 1: yeah. The very first thing is when I got the connection for the service or something, right, I already told them that I'm happy to have it monthly. I don't want to sign the contract, and they said\n\nChannel 0: Mhmm. So if\n\nChannel 1: okay.\n\nChannel 0: you don't want to sign the contract, how come\n\nChannel 1: Yeah.\n\nChannel 0: you check all the terms and condition from the site? You are the one who process your order\n\nChannel 1: Yes.\n\nChannel 0: through our\n\nChannel 1: No.\n\nChannel 0: site. You selected twenty four month contract, and you agreed to all terms and condition. Reason why it's on your record\n\nChannel 1: Okay. Can you send me the contract again? You have the contract. Send me the contract. I can read it again because I have no paperwork on behalf of signing or doing whatever.\n\nChannel 0: It's\n\nChannel 1: Right?\n\nChannel 0: upload the moment that you sign in, it's uploaded to your customer portal, but I can resend directly to your email address. And, also, earlier this morning, we've already sent you out your termination fee invoice along with your order receipt showing that you signed up for twenty four month contract. So the fee applies to your account, which is $199 plus GST. To to avoid complication, you have to settle this amount because you signed in for\n\nChannel 1: No.\n\nChannel 0: twenty four month contract.\n\nChannel 1: No. I don't. I need to I need to see you. They're working my contract, and then I can let you know. Otherwise, I'm not\n\nChannel 0: Sure.\n\nChannel 1: paying it. Sorry\n\nChannel 0: I\n\nChannel 1: for\n\nChannel 0: will\n\nChannel 1: that.\n\nChannel 0: send you all the details and the sign agreement you agreed when you check out your order. Okay? You did not literally sign it, but you accepted it. So that's the thing. Because nowadays, we are online process.\n\nSo you check out via online. You agreed to all terms and condition. It's showing from your order receipt that I have already sent you out, but I will resend it together with the contract that was uploaded to your customer portal access. Okay?\n\nChannel 1: Mhmm. Send me\n\nChannel 0: Yeah.\n\nChannel 1: through.\n\nChannel 0: Sure. I will send it to you. I'm happy to send these details to you for your reference, and we request you to settle this amount to avoid any complication and ensure your closure account is\n\nChannel 1: What complications\n\nChannel 0: completed.\n\nChannel 1: what complications will come?\n\nChannel 0: Yeah. Because if this cancellation or termination fee will not be settled, if there is no payment made within the time period, we have to forward this account to the collection team, the Marshall\n\nChannel 1: That's\n\nChannel 0: Collection\n\nChannel 1: fine.\n\nChannel 0: Agency.\n\nChannel 1: That's all\n\nChannel 0: The\n\nChannel 1: good.\n\nChannel 0: reason\n\nChannel 1: Doesn't\n\nChannel 0: why\n\nChannel 1: matter. That's\n\nChannel 0: we\n\nChannel 1: okay.\n\nChannel 0: are working this to you to settle as early as you can so we could avoid any additional fees\n\nChannel 1: Yeah. When\n\nChannel 0: once\n\nChannel 1: I\n\nChannel 0: it's\n\nChannel 1: when\n\nChannel 0: transfer.\n\nChannel 1: I got my pay when I got my pay after fifteen days, I'll pay. Otherwise, I need to read the contract first, and then I\n\nChannel 0: Sure.\n\nChannel 1: can call it out.\n\nChannel 0: Sure. I will\n\nChannel 1: Thank\n\nChannel 0: send\n\nChannel 1: you.\n\nChannel 0: it to you, okay, to your email address. You're\n\nChannel 1: Thank you. Thank\n\nChannel 0: welcome.\n\nChannel 1: you very\n\nChannel 0: Have\n\nChannel 1: much.\n\nChannel 0: a good one. Bye bye.\n\nChannel 1: You too. Enjoy. Welcome.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.022617876529693604}],"sentiment":"neutral","sentiment_score":0.022617876529693604,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.12226984649896622},{"text":"Good afternoon.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.22073298692703247},{"text":"This is Melissa from Airtel accounts.","start":3.52,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.1832254851857821},{"text":"Am I speaking to mister Amrit Ka 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The representative reminds Mr. Or that he has already signed a contract and that he has not yet paid the fee. The representative offers to resend the contract and explains that if Mr. Or does not pay within the time period, the account will be transferred to the collection team."},"intents":{"segments":[{"text":"Can you send me the contract again? You have the contract.","start_word":243,"end_word":253,"intents":[{"intent":"Request contract information","confidence_score":0.049497664}]},{"text":"No. I don't. I need to I need to see you. They're working my contract, and then I can let you know. Otherwise, I'm not Sure. paying it. Sorry I for will that. send you all the details and the sign agreement you agreed when you check out your order. Okay?","start_word":360,"end_word":410,"intents":[{"intent":"Obtain contract information","confidence_score":0.0008763897}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Melissa from Airtel accounts. Am I speaking to mister Amrit Ka Or? Hi. Yes. Miss Brown recorded speaking. How can I help you? Oh, are you answering the phone call in behalf of mister Amrit? I am, Amrit. Oh, I'm so sorry. So I'm speaking to miss Amrit? Yes. Okay. And we're calling in reference to the early termination fee billed on your Yes. account. We Yes. talked to you earlier this morning. Your Yes. account is locked in for twenty four month contract. And sadly Look.","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":-0.0011541721178218722},{"text":"I haven't signed I haven't signed any contract saying twenty four months, so I don't know.","start_word":93,"end_word":108,"sentiment":"negative","sentiment_score":-0.4167802035808563},{"text":"Who signed the contract on behalf of me saying twenty four months? Okay. That's You the only thing. Right? you did The very not first thing I okay. Let the me very explain first it to you. thing yeah. The very first thing is when I got the connection for the service or something, right, I already told them that I'm happy to have it monthly.","start_word":109,"end_word":174,"sentiment":"neutral","sentiment_score":-0.11811182647943495},{"text":"I don't want to sign the contract, and they said Mhmm.","start_word":175,"end_word":185,"sentiment":"negative","sentiment_score":-0.4384609758853912},{"text":"So if okay. you don't want to sign the contract, how come Yeah. you check all the terms and condition from the site? You are the one who process your order Yes. through our No. site. You selected twenty four month contract, and you agreed to all terms and condition. Reason why it's on your record Okay. Can you send me the contract again? You have the contract. Send me the contract. I can read it again because I have no paperwork on behalf of signing or doing whatever. It's Right? upload the moment that you sign in, it's uploaded to your customer portal, but I can resend directly to your email address. And, also, earlier this morning, we've already sent you out your termination fee invoice along with your order receipt showing that you signed up for twenty four month contract. So the fee applies to your account, which is $199 plus GST. To to avoid complication, you have to settle this amount because you signed in for No. twenty four month contract. No. I don't. I need to I need to see you. They're working my contract, and then I can let you know. Otherwise, I'm not Sure. paying it. Sorry I for will that. send you all the details and the sign agreement you agreed when you check out your order. Okay? You did not literally sign it, but you accepted it. So that's the thing. Because nowadays, we are online process. So you check out via online. You agreed to all terms and condition. It's showing from your order receipt that I have already sent you out, but I will resend it together with the contract that was uploaded to your customer portal access. Okay? Mhmm. Send me Yeah. through. Sure. I will send it to you. I'm happy to send these details to you for your reference, and we request you to settle this amount to avoid any complication and ensure your closure account is What complications completed. what complications will come? Yeah. Because if this cancellation or termination fee will not be settled, if there is no payment made within the time period, we have to forward this account to the collection team, the Marshall That's Collection fine. Agency. That's all The good. reason Doesn't why matter. That's we okay. are working this to you to settle as early as you can so we could avoid any additional fees Yeah. When once I it's when transfer. I got my pay when I got my pay after fifteen days, I'll pay. Otherwise, I need to read the contract first, and then I Sure. can call it out. Sure. I will Thank send you. it to you, okay, to your email address. You're Thank you.","start_word":186,"end_word":644,"sentiment":"neutral","sentiment_score":-0.014341099004612216},{"text":"Thank welcome. you very Have much. a good one.","start_word":645,"end_word":653,"sentiment":"positive","sentiment_score":0.5033291578292847},{"text":"Bye bye. You too. Enjoy. Welcome.","start_word":654,"end_word":659,"sentiment":"neutral","sentiment_score":0.275895893573761}],"average":{"sentiment":"neutral","sentiment_score":-0.030035190734515303}}}}