{"metadata":{"transaction_key":"deprecated","request_id":"019d9475-18da-7b51-942d-b1560cfc6931","sha256":"affb9f9562d58ef1246d6a49359e8dd84e80890a193c68736b0f6852313d373a","created":"2026-04-16T04:03:16.778Z","duration":21.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":58,"output_tokens":58},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":58,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Amelia. This is Dana from Oku Financial. We had you booked in this afternoon to go through your annual review. If you can call the office back on 130160796. Thank you so much.","confidence":0.9955753,"words":[{"word":"hi","start":7.44,"end":7.68,"confidence":0.9920336,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.134994238615036},{"word":"amelia","start":7.68,"end":8.16,"confidence":0.9561789,"punctuated_word":"Amelia.","sentiment":"neutral","sentiment_score":0.13501796126365662},{"word":"this","start":8.16,"end":8.32,"confidence":0.99846554,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1339859515428543},{"word":"is","start":8.32,"end":8.48,"confidence":0.9990114,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13311967253684998},{"word":"dana","start":8.48,"end":8.72,"confidence":0.81398547,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.1552724391222},{"word":"from","start":8.72,"end":8.96,"confidence":0.99094725,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20759615302085876},{"word":"oku","start":8.96,"end":9.28,"confidence":0.37718248,"punctuated_word":"Oku","sentiment":"neutral","sentiment_score":0.1495264172554016},{"word":"financial","start":9.28,"end":9.76,"confidence":0.96659565,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.1484082043170929},{"word":"we","start":9.76,"end":9.92,"confidence":0.99781173,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.23839426040649417},{"word":"had","start":9.92,"end":10.08,"confidence":0.98042744,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.2233976274728775},{"word":"you","start":10.08,"end":10.16,"confidence":0.91295,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20531794428825376},{"word":"booked","start":10.16,"end":10.4,"confidence":0.9245257,"punctuated_word":"booked","sentiment":"positive","sentiment_score":0.34160086512565613},{"word":"in","start":10.4,"end":10.559999,"confidence":0.96374536,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2598302364349365},{"word":"this","start":10.559999,"end":10.639999,"confidence":0.52049434,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.30171456933021545},{"word":"afternoon","start":10.639999,"end":11.04,"confidence":0.9871939,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":0.24263325333595276},{"word":"to","start":11.04,"end":11.12,"confidence":0.96728057,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2526796758174896},{"word":"go","start":11.12,"end":11.28,"confidence":0.9961563,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2687779366970062},{"word":"through","start":11.28,"end":11.44,"confidence":0.9175429,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.24423418939113617},{"word":"your","start":11.44,"end":11.599999,"confidence":0.99294746,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.26332011818885803},{"word":"annual","start":11.599999,"end":11.92,"confidence":0.9870896,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.20989280939102173},{"word":"review","start":11.92,"end":12.42,"confidence":0.98972154,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.15548144280910492},{"word":"if","start":12.476937,"end":12.716937,"confidence":0.9872016,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.09579559415578842},{"word":"you","start":12.716937,"end":12.796937,"confidence":0.9998517,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09599236398935318},{"word":"can","start":12.796937,"end":12.876937,"confidence":0.99899966,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05031806230545044},{"word":"call","start":12.876937,"end":12.956937,"confidence":0.9989054,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07288946211338043},{"word":"the","start":12.956937,"end":13.196938,"confidence":0.9955753,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08519507199525833},{"word":"office","start":13.196938,"end":13.436937,"confidence":0.9983059,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.1601668745279312},{"word":"back","start":13.436937,"end":13.676937,"confidence":0.9982401,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.08426807075738907},{"word":"on","start":13.676937,"end":13.836937,"confidence":0.86812073,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07382052391767502},{"word":"130160796","start":13.836937,"end":16.156937,"confidence":0.9976444,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.16612271964550018},{"word":"thank","start":16.156937,"end":16.396936,"confidence":0.99987376,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8100458979606628},{"word":"you","start":16.396936,"end":16.556938,"confidence":0.99991477,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8303050994873047},{"word":"so","start":16.556938,"end":16.636936,"confidence":0.99967694,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7724922895431519},{"word":"much","start":16.636936,"end":17.136936,"confidence":0.99973,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.526310384273529}],"paragraphs":{"transcript":"\nHi, Amelia. This is Dana from Oku Financial. We had you booked in this afternoon to go through your annual review. If you can call the office back on 130160796. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi, Amelia.","start":7.44,"end":8.16,"sentiment":"neutral","sentiment_score":0.1350060999393463},{"text":"This is Dana from Oku Financial.","start":8.16,"end":9.76,"sentiment":"neutral","sentiment_score":0.15465147296587625},{"text":"We had you booked in this afternoon to go through your annual review.","start":9.76,"end":12.42,"sentiment":"neutral","sentiment_score":0.24671345605300024},{"text":"If you can call the office back on 130160796.","start":12.476937,"end":16.156937,"sentiment":"neutral","sentiment_score":0.09828541593419181},{"text":"Thank you so much.","start":16.156937,"end":17.136936,"sentiment":"positive","sentiment_score":0.7347884178161621}],"sentiment":"neutral","sentiment_score":0.2420270112069214,"num_words":34,"start":7.44,"end":17.136936}]}}]},{"alternatives":[{"transcript":"Hi. This is Amelia. Leave a message.","confidence":0.99674565,"words":[{"word":"hi","start":1.92,"end":2.1599998,"confidence":0.99674565,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04084780812263489},{"word":"this","start":2.1599998,"end":2.3999999,"confidence":0.9969657,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.034346140921115875},{"word":"is","start":2.3999999,"end":2.56,"confidence":0.99857926,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.039075009524822235},{"word":"amelia","start":2.56,"end":3.06,"confidence":0.8512087,"punctuated_word":"Amelia.","sentiment":"neutral","sentiment_score":0.03480915725231171},{"word":"leave","start":3.4399998,"end":3.6799998,"confidence":0.7788877,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":0.007824106141924858},{"word":"a","start":3.6799998,"end":3.84,"confidence":0.90773726,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.002035975456237793},{"word":"message","start":3.84,"end":4.34,"confidence":0.99901754,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.008178452029824257}],"paragraphs":{"transcript":"\nHi. This is Amelia. Leave a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04084780812263489},{"text":"This is Amelia.","start":2.1599998,"end":3.06,"sentiment":"neutral","sentiment_score":0.03607676923274994},{"text":"Leave a message.","start":3.4399998,"end":4.34,"sentiment":"neutral","sentiment_score":0.006012844542662303}],"sentiment":"neutral","sentiment_score":0.023873807064124515,"num_words":7,"start":1.92,"end":4.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Amelia. Leave a message.\n\nChannel 0: Hi, Amelia. This is Dana from Oku Financial. We had you booked in this afternoon to go through your annual review. If you can call the office back on 130160796. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04084780812263489},{"text":"This is Amelia.","start":2.1599998,"end":3.06,"sentiment":"neutral","sentiment_score":0.03607676923274994},{"text":"Leave a message.","start":3.4399998,"end":4.34,"sentiment":"neutral","sentiment_score":0.006012844542662303}],"sentiment":"neutral","sentiment_score":0.023873807064124515,"channel":1,"num_words":7,"start":1.92,"end":4.34},{"sentences":[{"text":"Hi, Amelia.","start":7.44,"end":8.16,"sentiment":"neutral","sentiment_score":0.1350060999393463},{"text":"This is Dana from Oku Financial.","start":8.16,"end":9.76,"sentiment":"neutral","sentiment_score":0.15465147296587625},{"text":"We had you booked in this afternoon to go through your annual review.","start":9.76,"end":12.42,"sentiment":"neutral","sentiment_score":0.24671345605300024},{"text":"If you can call the office back on 130160796.","start":12.476937,"end":16.156937,"sentiment":"neutral","sentiment_score":0.09828541593419181},{"text":"Thank you so much.","start":16.156937,"end":17.136936,"sentiment":"positive","sentiment_score":0.7347884178161621}],"sentiment":"neutral","sentiment_score":0.2420270112069214,"channel":0,"num_words":34,"start":7.44,"end":17.136936}]},"summary":{"result":"success","short":"Hi. This is Amelia. Leave a message. Hi, Amelia. This is Dana from Oku Financial. We had you booked in this afternoon to go through your annual review. If you can call the office back on 130160796. Thank you so much."},"intents":{"segments":[{"text":"Thank you so much.","start_word":37,"end_word":40,"intents":[{"intent":"Request call back","confidence_score":0.29473677}]}]},"sentiments":{"segments":[{"text":"Hi. This is Amelia. Leave a message. Hi, Amelia. This is Dana from Oku Financial. We had you booked in this afternoon to go through your annual review. If you can call the office back on 130160796.","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.1369013488292694},{"text":"Thank you so much.","start_word":37,"end_word":40,"sentiment":"positive","sentiment_score":0.7983340620994568}],"average":{"sentiment":"neutral","sentiment_score":0.19392141802557583}}}}