{"metadata":{"transaction_key":"deprecated","request_id":"01a0c21b-a96d-77f3-b8ea-61ea55f0c15c","sha256":"798bbd2f208b81140211e8ea8b91abe0f74b19fd69632b05b92839b82d896d05","created":"2026-09-21T03:56:29.123Z","duration":52.27194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":64,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":70},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Amira from Goddard Green Force.","confidence":0.98535156,"words":[{"word":"hi","start":7.9199996,"end":8.4,"confidence":0.98657227,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17121830582618713},{"word":"this","start":8.4,"end":8.72,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1640445590019226},{"word":"is","start":8.72,"end":9.12,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18153776228427887},{"word":"amira","start":9.12,"end":9.62,"confidence":0.80029297,"punctuated_word":"Amira","sentiment":"neutral","sentiment_score":0.26067596673965454},{"word":"from","start":9.76,"end":10.16,"confidence":0.98535156,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.33645099401474},{"word":"goddard","start":10.16,"end":10.559999,"confidence":0.79003906,"punctuated_word":"Goddard","sentiment":"neutral","sentiment_score":0.29595237970352173},{"word":"green","start":10.559999,"end":10.88,"confidence":0.7128906,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.2930847704410553},{"word":"force","start":10.88,"end":11.38,"confidence":0.6777344,"punctuated_word":"Force.","sentiment":"neutral","sentiment_score":0.26324403285980225}],"paragraphs":{"transcript":"\nHi. This is Amira from Goddard Green Force.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.9199996,"end":8.4,"sentiment":"neutral","sentiment_score":0.17121830582618713},{"text":"This is Amira from Goddard Green Force.","start":8.4,"end":11.38,"sentiment":"neutral","sentiment_score":0.2564272092921393}],"sentiment":"neutral","sentiment_score":0.2457760963588953,"num_words":8,"start":7.9199996,"end":11.38}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"if","start":0.64,"end":0.96,"confidence":0.6298828,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.02556559070944786},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03353433310985565},{"word":"record","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0459212064743042},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03360042721033096},{"word":"name","start":1.68,"end":2.1599998,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0419316329061985},{"word":"and","start":2.1599998,"end":2.32,"confidence":0.8286133,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03271123021841049},{"word":"reason","start":2.32,"end":2.6399999,"confidence":0.99609375,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.024154525250196457},{"word":"for","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.029401881620287895},{"word":"calling","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.038816019892692566},{"word":"i'll","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01967764087021351},{"word":"see","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.024177519604563713},{"word":"if","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.021461591124534607},{"word":"this","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03230786696076393},{"word":"person","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.046168312430381775},{"word":"is","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.020623354241251945},{"word":"available","start":4.72,"end":5.22,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.03338395059108734},{"word":"thanks","start":16.385,"end":16.885,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5764927864074707},{"word":"please","start":17.265,"end":17.664999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0014124363660812378},{"word":"stay","start":17.664999,"end":18.065,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.022949889302253723},{"word":"on","start":18.065,"end":18.225,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.026270106434822083},{"word":"the","start":18.225,"end":18.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14097025990486145},{"word":"line","start":18.385,"end":18.885,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.10109591484069824},{"word":"i'm","start":40.815,"end":41.135,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3447911739349365},{"word":"sorry","start":41.135,"end":41.614998,"confidence":0.984375,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3875750005245209},{"word":"this","start":41.614998,"end":41.855,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6274434328079224},{"word":"person","start":41.855,"end":42.255,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5628727674484253},{"word":"is","start":42.255,"end":42.415,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5530461072921753},{"word":"not","start":42.415,"end":42.655,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5216759443283081},{"word":"available","start":42.655,"end":43.155,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5052856206893921},{"word":"if","start":43.535,"end":43.695,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.33220216631889343},{"word":"you","start":43.695,"end":43.855,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20767022669315335},{"word":"would","start":43.855,"end":44.015,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.21641698479652405},{"word":"like","start":44.015,"end":44.255,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.19546566903591156},{"word":"to","start":44.255,"end":44.335,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23903807997703552},{"word":"leave","start":44.335,"end":44.575,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2482198029756546},{"word":"an","start":44.575,"end":44.735,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2377602905035019},{"word":"additional","start":44.735,"end":45.215,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2503584027290344},{"word":"message","start":45.215,"end":45.715,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.28138747811317444},{"word":"please","start":45.775,"end":46.175,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2427287399768829},{"word":"reply","start":46.175,"end":46.575,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.32122308015823364},{"word":"after","start":46.575,"end":46.895,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.16263723373413086},{"word":"the","start":46.895,"end":46.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1941744089126587},{"word":"tone","start":46.975,"end":47.475,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12894180417060852}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.22,"sentiment":"neutral","sentiment_score":-0.03146481770090759},{"text":"Thanks.","start":16.385,"end":16.885,"sentiment":"positive","sentiment_score":0.5764927864074707},{"text":"Please stay on the line.","start":17.265,"end":18.885,"sentiment":"neutral","sentiment_score":0.04879479110240936},{"text":"I'm sorry.","start":40.815,"end":41.614998,"sentiment":"negative","sentiment_score":-0.3661830872297287},{"text":"This person is not available.","start":41.614998,"end":43.155,"sentiment":"negative","sentiment_score":-0.5540647745132447}],"sentiment":"neutral","sentiment_score":-0.10985035821795464,"num_words":29,"start":0.64,"end":43.155},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.535,"end":47.475,"sentiment":"neutral","sentiment_score":-0.23273031200681413}],"sentiment":"neutral","sentiment_score":-0.23273031200681413,"num_words":14,"start":43.535,"end":47.475}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. This is Amira from Goddard Green Force.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.22,"sentiment":"neutral","sentiment_score":-0.03146481770090759}],"sentiment":"neutral","sentiment_score":-0.03146481770090759,"channel":1,"num_words":16,"start":0.64,"end":5.22},{"sentences":[{"text":"Hi.","start":7.9199996,"end":8.4,"sentiment":"neutral","sentiment_score":0.17121830582618713},{"text":"This is Amira from Goddard Green Force.","start":8.4,"end":11.38,"sentiment":"neutral","sentiment_score":0.2564272092921393}],"sentiment":"neutral","sentiment_score":0.2457760963588953,"channel":0,"num_words":8,"start":7.9199996,"end":11.38},{"sentences":[{"text":"Thanks.","start":16.385,"end":16.885,"sentiment":"positive","sentiment_score":0.5764927864074707},{"text":"Please stay on the line.","start":17.265,"end":18.885,"sentiment":"neutral","sentiment_score":0.04879479110240936},{"text":"I'm sorry.","start":40.815,"end":41.614998,"sentiment":"negative","sentiment_score":-0.3661830872297287},{"text":"This person is not available.","start":41.614998,"end":43.155,"sentiment":"negative","sentiment_score":-0.5540647745132447},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.535,"end":47.475,"sentiment":"neutral","sentiment_score":-0.23273031200681413}],"sentiment":"neutral","sentiment_score":-0.2200165804889467,"channel":1,"num_words":27,"start":16.385,"end":47.475}]},"summary":{"result":"success","short":"The customer called Goddard Green Force and was greeted by Amira. When the customer left a message, Amira informed them that the person they wanted to speak to is not available and to leave an additional message after the tone."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi.","start_word":1,"end_word":17,"intents":[{"intent":"Record name and reason","confidence_score":0.01982462}]},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"intents":[{"intent":"Avoid leaving message","confidence_score":0.0000015807808},{"intent":"Provide advice","confidence_score":0.00024150319}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi. This is Amira from Goddard Green Force.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.08221352845430374},{"text":"Thanks.","start_word":24,"end_word":24,"sentiment":"positive","sentiment_score":0.5764927864074707},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":0.057511650025844574},{"text":"I'm sorry. This person is not available.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.4622848331928253},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"sentiment":"neutral","sentiment_score":-0.23667457699775696}],"average":{"sentiment":"neutral","sentiment_score":-0.06423424312046595}}}}