{"metadata":{"transaction_key":"deprecated","request_id":"01a017ce-24bd-7db0-b92a-cb73d1642efb","sha256":"eb1b0833c3306c9876817651c4f274818cfeba77ba932bf556326be1ee4ae499","created":"2026-08-19T02:16:22.479Z","duration":383.97595,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":796,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":872,"output_tokens":874},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":872,"output_tokens":21}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. Good afternoon. This is from Arizona. Yeah. You already have the modem? Is it connected to the NTD box already? Is it connected to the NTD box already? Mhmm. Okay. Is it connected to the NTT box? Okay. Yeah. But is it yeah. Is it connected to the NTD box already? The box mounted on your wall? Yeah. Sorry? It should be connect the router should be connected at connected at the NTD box. Yeah. Connect the NTD box to the one port, w a n port on your router. Yeah. W a n. K. No. It should be w a n. Yes. Hello? Should be at the NTD box, the box on your wall. Can you see that one? Yeah. Can you check how many ports are there? How many ports are available? Okay. Can we try it to the first one, the Ethernet one? Sure. Can you see the indicator lights at the router? Is it switched on? Is there a light? How about the NTD box? Does it has drain lights? Yeah. There should be drain light. Mhmm. Is there available ports at the small one? Okay. Is it a black big one? Yeah. On our end, the service is still offline. That means it's not connected to the right box, I think. I'm going to email you shortly asking for a picture. Is that okay? Yeah. Let me just confirm the email. It's basilpjohnny@gmail.com. Okay. I'm going to request a picture of your setup there, then just send me the picture for me to have a reference and review and check. Yeah. No need for you to enter that one since the router is already preconfigured. You just need to connect it yeah. Connect the cables.","confidence":0.9951172,"words":[{"word":"yes","start":2.48,"end":2.72,"confidence":0.99121094,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08736533671617508},{"word":"hello","start":2.72,"end":3.22,"confidence":0.98999023,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.12131402641534804},{"word":"good","start":3.36,"end":3.6799998,"confidence":0.78125,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3895719647407532},{"word":"afternoon","start":3.6799998,"end":4.18,"confidence":0.5169678,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3164414167404175},{"word":"good","start":4.24,"end":4.72,"confidence":0.8457031,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4264690279960632},{"word":"afternoon","start":4.72,"end":5.2,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.34806200861930847},{"word":"this","start":5.2,"end":5.44,"confidence":0.9667969,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2248753011226654},{"word":"is","start":5.44,"end":5.68,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1740475744009018},{"word":"from","start":5.68,"end":6.18,"confidence":0.10864258,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15829628705978394},{"word":"arizona","start":6.96,"end":7.46,"confidence":0.5854492,"punctuated_word":"Arizona.","sentiment":"neutral","sentiment_score":0.10041633248329164},{"word":"yeah","start":8.32,"end":8.82,"confidence":0.9333496,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15598614513874054},{"word":"you","start":17.154999,"end":17.395,"confidence":0.52734375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01735607534646988},{"word":"already","start":17.395,"end":17.795,"confidence":0.9951172,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0023582279682159424},{"word":"have","start":17.795,"end":17.955,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0025797560811042786},{"word":"the","start":17.955,"end":18.115,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008637286722660065},{"word":"modem","start":18.115,"end":18.615,"confidence":0.9667969,"punctuated_word":"modem?","sentiment":"neutral","sentiment_score":-0.007355812471359968},{"word":"is","start":24.994999,"end":25.154999,"confidence":0.8256836,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.031634580343961716},{"word":"it","start":25.154999,"end":25.314999,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02400958351790905},{"word":"connected","start":25.314999,"end":25.814999,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.02065911516547203},{"word":"to","start":26.115,"end":26.275,"confidence":0.93408203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026152662932872772},{"word":"the","start":26.275,"end":26.355,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024983936920762066},{"word":"ntd","start":26.355,"end":26.835,"confidence":0.69506836,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":-0.024605510756373405},{"word":"box","start":26.835,"end":27.075,"confidence":0.9873047,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.05622098222374916},{"word":"already","start":27.075,"end":27.575,"confidence":0.98950195,"punctuated_word":"already?","sentiment":"neutral","sentiment_score":-0.05158006772398949},{"word":"is","start":29.18,"end":29.5,"confidence":0.9550781,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.036445703357458115},{"word":"it","start":29.5,"end":29.58,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03353811055421829},{"word":"connected","start":29.58,"end":29.980001,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.02779985219240189},{"word":"to","start":29.980001,"end":30.140001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030636660754680634},{"word":"the","start":30.140001,"end":30.300001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03117252141237259},{"word":"ntd","start":30.300001,"end":30.800001,"confidence":0.9975586,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":-0.028415581211447716},{"word":"box","start":30.86,"end":31.1,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.04079508036375046},{"word":"already","start":31.1,"end":31.6,"confidence":1.0,"punctuated_word":"already?","sentiment":"neutral","sentiment_score":-0.0442078672349453},{"word":"mhmm","start":40.695,"end":41.195,"confidence":0.90686035,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06419737637042999},{"word":"okay","start":46.454998,"end":46.954998,"confidence":0.9650879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03590729832649231},{"word":"is","start":47.735,"end":47.975,"confidence":0.72802734,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.035054754465818405},{"word":"it","start":47.975,"end":48.135,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03274933993816376},{"word":"connected","start":48.135,"end":48.535,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.029015082865953445},{"word":"to","start":48.535,"end":48.695,"confidence":0.98095703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.028132593259215355},{"word":"the","start":48.695,"end":48.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030972374603152275},{"word":"ntt","start":48.855,"end":49.335,"confidence":0.81347656,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":-0.03932665288448334},{"word":"box","start":49.335,"end":49.835,"confidence":0.9885254,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.04519188031554222},{"word":"okay","start":54.055,"end":54.555,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.039531268179416656},{"word":"yeah","start":58.04,"end":58.54,"confidence":0.96240234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04335388168692589},{"word":"but","start":59.64,"end":60.14,"confidence":0.9902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02269589528441429},{"word":"is","start":60.36,"end":60.52,"confidence":0.6645508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018223198130726814},{"word":"it","start":60.52,"end":60.84,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.013766523450613022},{"word":"yeah","start":61.16,"end":61.66,"confidence":0.99560547,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.008908926509320736},{"word":"is","start":61.72,"end":61.88,"confidence":0.97314453,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.014749272726476192},{"word":"it","start":61.88,"end":62.120003,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.009599350392818453},{"word":"connected","start":62.120003,"end":62.52,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.010410787537693976},{"word":"to","start":62.52,"end":62.68,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007711142301559448},{"word":"the","start":62.68,"end":62.84,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01312609761953354},{"word":"ntd","start":62.84,"end":63.32,"confidence":0.65844727,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":-0.020737435668706897},{"word":"box","start":63.32,"end":63.64,"confidence":0.98291016,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.018284324556589127},{"word":"already","start":63.64,"end":64.14,"confidence":0.86157227,"punctuated_word":"already?","sentiment":"neutral","sentiment_score":-0.011788077652454376},{"word":"the","start":64.840004,"end":65.08,"confidence":0.9951172,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.019921936094760895},{"word":"box","start":65.08,"end":65.48,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.01685917377471924},{"word":"mounted","start":65.48,"end":65.880005,"confidence":0.9980469,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":-0.019704250618815426},{"word":"on","start":65.880005,"end":66.04,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.016797073185443878},{"word":"your","start":66.04,"end":66.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03231202811002731},{"word":"wall","start":66.28,"end":66.76,"confidence":0.80322266,"punctuated_word":"wall?","sentiment":"neutral","sentiment_score":-0.02579537034034729},{"word":"yeah","start":66.76,"end":67.26,"confidence":0.96435547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.019272377714514732},{"word":"sorry","start":72.395,"end":72.895,"confidence":0.9855957,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.03270433098077774},{"word":"it","start":76.634995,"end":76.875,"confidence":0.7973633,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.0058007873594760895},{"word":"should","start":76.875,"end":77.115,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.02501857653260231},{"word":"be","start":77.115,"end":77.274994,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0012172982096672058},{"word":"connect","start":77.274994,"end":77.59499,"confidence":0.9921875,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.00001255422830581665},{"word":"the","start":77.674995,"end":77.835,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004931259900331497},{"word":"router","start":77.835,"end":78.314995,"confidence":0.9970703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.015342064201831818},{"word":"should","start":78.314995,"end":78.475,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03701326251029968},{"word":"be","start":78.475,"end":78.634995,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02080730721354485},{"word":"connected","start":78.634995,"end":79.11499,"confidence":0.9086914,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.0054418109357357025},{"word":"at","start":79.11499,"end":79.59499,"confidence":0.69433594,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0016374140977859497},{"word":"connected","start":79.755,"end":80.235,"confidence":0.9941406,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.009230222553014755},{"word":"at","start":80.235,"end":80.395,"confidence":0.93359375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0003524757921695709},{"word":"the","start":80.395,"end":80.55499,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005259715020656586},{"word":"ntd","start":80.55499,"end":81.05499,"confidence":0.8894043,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":-0.01102345809340477},{"word":"box","start":81.115,"end":81.615,"confidence":0.99121094,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.01118936948478222},{"word":"yeah","start":85.97,"end":86.29,"confidence":0.82470703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010604677721858025},{"word":"connect","start":86.29,"end":86.79,"confidence":0.98291016,"punctuated_word":"Connect","sentiment":"neutral","sentiment_score":0.0004273839294910431},{"word":"the","start":86.85,"end":87.09,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012239933013916016},{"word":"ntd","start":87.09,"end":87.57,"confidence":0.65270996,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.002285982482135296},{"word":"box","start":87.57,"end":87.89,"confidence":0.9770508,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.007883787155151367},{"word":"to","start":87.89,"end":88.21,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012841945514082909},{"word":"the","start":88.21,"end":88.45,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01025949977338314},{"word":"one","start":88.45,"end":88.77,"confidence":0.98291016,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0038357283920049663},{"word":"port","start":88.77,"end":89.27,"confidence":0.9091797,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":0.0027358708903193474},{"word":"w","start":89.33,"end":89.729996,"confidence":0.7709961,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.007765389978885651},{"word":"a","start":89.729996,"end":89.97,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00755295529961586},{"word":"n","start":89.97,"end":90.13,"confidence":0.99902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.004846667870879173},{"word":"port","start":90.13,"end":90.45,"confidence":0.96972656,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.0024897903203964233},{"word":"on","start":90.45,"end":90.69,"confidence":0.7373047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0026062168180942535},{"word":"your","start":90.69,"end":90.93,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007604688405990601},{"word":"router","start":90.93,"end":91.43,"confidence":0.9995117,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.0035245222970843315},{"word":"yeah","start":95.89,"end":96.369995,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0026766732335090637},{"word":"w","start":96.369995,"end":96.869995,"confidence":0.984375,"punctuated_word":"W","sentiment":"neutral","sentiment_score":-0.009655039757490158},{"word":"a","start":96.93,"end":97.17,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008314233273267746},{"word":"n","start":97.17,"end":97.67,"confidence":0.8664551,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.011939766816794872},{"word":"k","start":105.855,"end":106.355,"confidence":0.9411621,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.015798598527908325},{"word":"no","start":113.375,"end":113.615005,"confidence":0.829834,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04192328080534935},{"word":"it","start":113.615005,"end":113.775,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.035225287079811096},{"word":"should","start":113.775,"end":113.935005,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.02529226988554001},{"word":"be","start":113.935005,"end":114.33501,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03604687005281448},{"word":"w","start":114.33501,"end":114.735,"confidence":0.99902344,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.048447445034980774},{"word":"a","start":114.735,"end":114.975006,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.036118730902671814},{"word":"n","start":114.975006,"end":115.475006,"confidence":0.99609375,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.027517560869455338},{"word":"yes","start":133.345,"end":133.665,"confidence":0.98413086,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0005849730223417282},{"word":"hello","start":133.665,"end":134.165,"confidence":0.93115234,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.005721634719520807},{"word":"should","start":138.86499,"end":139.185,"confidence":0.55371094,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.0027080662548542023},{"word":"be","start":139.185,"end":139.42499,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0009349305182695388},{"word":"at","start":139.42499,"end":139.665,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.002377001568675041},{"word":"the","start":139.665,"end":139.985,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005404125899076462},{"word":"ntd","start":139.985,"end":140.485,"confidence":0.8376465,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":-0.0022763796150684357},{"word":"box","start":140.545,"end":140.94,"confidence":0.9020996,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.004756733775138855},{"word":"the","start":141.1,"end":141.42,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0003524255007505417},{"word":"box","start":141.42,"end":141.74,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.003745704889297486},{"word":"on","start":141.74,"end":141.90001,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.001637190580368042},{"word":"your","start":141.90001,"end":142.14,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0018392093479633331},{"word":"wall","start":142.14,"end":142.64,"confidence":0.99560547,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.00011719763278961182},{"word":"can","start":143.42,"end":143.66,"confidence":0.95947266,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0020560435950756073},{"word":"you","start":143.66,"end":143.74,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006143286824226379},{"word":"see","start":143.74,"end":143.98,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.00025985389947891235},{"word":"that","start":143.98,"end":144.22,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.003208639100193978},{"word":"one","start":144.22,"end":144.62,"confidence":0.99560547,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.008522464893758297},{"word":"yeah","start":144.62,"end":145.12,"confidence":0.9555664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012718021869659424},{"word":"can","start":150.7,"end":151.02,"confidence":0.8203125,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01524680107831955},{"word":"you","start":151.02,"end":151.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01299547217786312},{"word":"check","start":151.1,"end":151.6,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.006450902670621872},{"word":"how","start":152.54001,"end":152.78,"confidence":0.96875,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.019465383142232895},{"word":"many","start":152.78,"end":153.02,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.009639203548431396},{"word":"ports","start":153.02,"end":153.42,"confidence":1.0,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":-0.010253481566905975},{"word":"are","start":153.42,"end":153.58,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01099138893187046},{"word":"there","start":153.58,"end":154.065,"confidence":0.9550781,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.00935753621160984},{"word":"how","start":154.625,"end":154.785,"confidence":0.9790039,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.010963818989694118},{"word":"many","start":154.785,"end":155.02501,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.0042261648923158646},{"word":"ports","start":155.02501,"end":155.425,"confidence":1.0,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":-0.003367379307746887},{"word":"are","start":155.425,"end":155.585,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.006173769012093544},{"word":"available","start":155.585,"end":156.085,"confidence":0.9975586,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":-0.0038527632132172585},{"word":"okay","start":159.345,"end":159.66501,"confidence":0.7668457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011000151745975018},{"word":"can","start":159.66501,"end":159.905,"confidence":0.9941406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0007413290441036224},{"word":"we","start":159.905,"end":160.30501,"confidence":0.96240234,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0011221282184123993},{"word":"try","start":160.30501,"end":160.625,"confidence":0.9921875,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0029332898557186127},{"word":"it","start":160.625,"end":160.865,"confidence":0.8388672,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018793903291225433},{"word":"to","start":160.865,"end":160.945,"confidence":0.7680664,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021854225546121597},{"word":"the","start":160.945,"end":161.185,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017133846879005432},{"word":"first","start":161.185,"end":161.425,"confidence":0.9970703,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.010022316128015518},{"word":"one","start":161.425,"end":161.905,"confidence":0.7976074,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.011932427063584328},{"word":"the","start":161.905,"end":162.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019380368292331696},{"word":"ethernet","start":162.145,"end":162.645,"confidence":0.91748047,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.011215820908546448},{"word":"one","start":162.705,"end":163.205,"confidence":0.9980469,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.003566339612007141},{"word":"sure","start":166.76,"end":167.26,"confidence":0.95874023,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04345538467168808},{"word":"can","start":212.275,"end":212.435,"confidence":0.56933594,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.019245661795139313},{"word":"you","start":212.435,"end":212.595,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02007392980158329},{"word":"see","start":212.595,"end":212.83499,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03211620822548866},{"word":"the","start":212.83499,"end":212.995,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04078780114650726},{"word":"indicator","start":212.995,"end":213.495,"confidence":0.99902344,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":0.04793542996048927},{"word":"lights","start":213.555,"end":213.795,"confidence":0.7416992,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.028558792546391487},{"word":"at","start":213.795,"end":213.875,"confidence":0.70410156,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.022872162982821465},{"word":"the","start":213.875,"end":214.035,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029472973197698593},{"word":"router","start":214.035,"end":214.535,"confidence":0.98657227,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.018355172127485275},{"word":"is","start":214.595,"end":214.83499,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010769768618047236},{"word":"it","start":214.83499,"end":215.075,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01462206244468689},{"word":"switched","start":215.075,"end":215.47499,"confidence":0.76660156,"punctuated_word":"switched","sentiment":"neutral","sentiment_score":0.016669053584337234},{"word":"on","start":215.47499,"end":215.97499,"confidence":0.9980469,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":0.010884769260883331},{"word":"is","start":216.11499,"end":216.275,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01019835378974676},{"word":"there","start":216.275,"end":216.435,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.010260224342346191},{"word":"a","start":216.435,"end":216.595,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0063949814066290855},{"word":"light","start":216.595,"end":217.05,"confidence":0.9980469,"punctuated_word":"light?","sentiment":"neutral","sentiment_score":0.0052172779105603695},{"word":"how","start":221.05,"end":221.29001,"confidence":0.9970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.013191857375204563},{"word":"about","start":221.29001,"end":221.69,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.005376270506531},{"word":"the","start":221.69,"end":221.93001,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011506270617246628},{"word":"ntd","start":221.93001,"end":222.41,"confidence":0.782959,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.014535718597471714},{"word":"box","start":222.41,"end":222.91,"confidence":0.9909668,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.011014232411980627},{"word":"does","start":228.81,"end":229.05,"confidence":0.99121094,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.013937470503151417},{"word":"it","start":229.05,"end":229.21,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.014243125915527344},{"word":"has","start":229.21,"end":229.53,"confidence":0.69091797,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.007823007181286812},{"word":"drain","start":229.53,"end":229.85,"confidence":0.9243164,"punctuated_word":"drain","sentiment":"neutral","sentiment_score":0.003915969282388687},{"word":"lights","start":229.85,"end":230.35,"confidence":0.8935547,"punctuated_word":"lights?","sentiment":"neutral","sentiment_score":-0.0014849496074020865},{"word":"yeah","start":239.015,"end":239.175,"confidence":0.85791016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0491170659661293},{"word":"there","start":239.175,"end":239.495,"confidence":0.9970703,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.03137900307774544},{"word":"should","start":239.495,"end":239.735,"confidence":0.9970703,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03612636774778366},{"word":"be","start":239.735,"end":239.975,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01685003563761711},{"word":"drain","start":239.975,"end":240.375,"confidence":0.8964844,"punctuated_word":"drain","sentiment":"neutral","sentiment_score":-0.045991986989974976},{"word":"light","start":240.375,"end":240.875,"confidence":0.75683594,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.05691712349653244},{"word":"mhmm","start":244.615,"end":245.04,"confidence":0.99572754,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01930447295308113},{"word":"is","start":262.895,"end":263.055,"confidence":0.6220703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.06217199191451073},{"word":"there","start":263.055,"end":263.29498,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05452640354633331},{"word":"available","start":263.29498,"end":263.79498,"confidence":0.9873047,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.05027629435062408},{"word":"ports","start":264.095,"end":264.41498,"confidence":0.984375,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":-0.060343943536281586},{"word":"at","start":264.41498,"end":264.57498,"confidence":0.73779297,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.06983509659767151},{"word":"the","start":264.57498,"end":264.735,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.062331438064575195},{"word":"small","start":264.735,"end":265.055,"confidence":0.99902344,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.03986864537000656},{"word":"one","start":265.055,"end":265.555,"confidence":0.99853516,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.056412454694509506},{"word":"okay","start":278.37,"end":278.87,"confidence":0.91259766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.027824603021144867},{"word":"is","start":280.77,"end":281.00998,"confidence":0.8198242,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03265292942523956},{"word":"it","start":281.00998,"end":281.50998,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.039409950375556946},{"word":"a","start":281.96997,"end":282.12997,"confidence":0.7651367,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.046853940933942795},{"word":"black","start":282.12997,"end":282.61,"confidence":0.6845703,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.05600786954164505},{"word":"big","start":282.61,"end":282.93,"confidence":0.48754883,"punctuated_word":"big","sentiment":"neutral","sentiment_score":-0.07797372341156006},{"word":"one","start":282.93,"end":283.43,"confidence":0.99853516,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.08698844909667969},{"word":"yeah","start":288.625,"end":289.125,"confidence":0.9680176,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0013548340648412704},{"word":"on","start":318.79498,"end":318.955,"confidence":0.49145508,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.14213109016418457},{"word":"our","start":318.955,"end":319.19498,"confidence":0.7421875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.19091320037841797},{"word":"end","start":319.19498,"end":319.595,"confidence":0.98291016,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.2292666733264923},{"word":"the","start":319.595,"end":319.835,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30832815170288086},{"word":"service","start":319.835,"end":320.335,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.32225438952445984},{"word":"is","start":321.35498,"end":321.51498,"confidence":0.98535156,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4081284105777741},{"word":"still","start":321.51498,"end":321.91498,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.39832818508148193},{"word":"offline","start":321.91498,"end":322.41498,"confidence":0.9367676,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.31935471296310425},{"word":"that","start":322.47498,"end":322.715,"confidence":1.0,"punctuated_word":"That","sentiment":"negative","sentiment_score":-0.344635009765625},{"word":"means","start":322.715,"end":323.215,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.3254143297672272},{"word":"it's","start":323.435,"end":323.755,"confidence":0.80688477,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.34829092025756836},{"word":"not","start":323.755,"end":323.995,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31020739674568176},{"word":"connected","start":323.995,"end":324.47498,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.31323570013046265},{"word":"to","start":324.47498,"end":324.715,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3063131868839264},{"word":"the","start":324.715,"end":324.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2548961639404297},{"word":"right","start":324.875,"end":325.375,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.18082165718078613},{"word":"box","start":325.88,"end":326.38,"confidence":0.98706055,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.3296205401420593},{"word":"i","start":326.6,"end":326.68,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27572816610336304},{"word":"think","start":326.68,"end":327.18,"confidence":0.99853516,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":-0.23661372065544128},{"word":"i'm","start":335.08,"end":335.32,"confidence":0.92749023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13218092918395996},{"word":"going","start":335.32,"end":335.63998,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.13682138919830322},{"word":"to","start":335.63998,"end":335.8,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1365574151277542},{"word":"email","start":335.8,"end":336.2,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.12649938464164734},{"word":"you","start":336.2,"end":336.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06340603530406952},{"word":"shortly","start":336.68,"end":337.18,"confidence":0.98828125,"punctuated_word":"shortly","sentiment":"neutral","sentiment_score":0.10114704072475432},{"word":"asking","start":338.125,"end":338.445,"confidence":0.99902344,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.0881800577044487},{"word":"for","start":338.445,"end":338.525,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03179078921675682},{"word":"a","start":338.525,"end":338.76498,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04762063920497894},{"word":"picture","start":338.76498,"end":339.165,"confidence":0.9448242,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.05445696040987968},{"word":"is","start":339.165,"end":339.245,"confidence":0.9921875,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08430163562297821},{"word":"that","start":339.245,"end":339.485,"confidence":0.9350586,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09170117974281312},{"word":"okay","start":339.485,"end":339.985,"confidence":0.9975586,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.06656475365161896},{"word":"yeah","start":342.125,"end":342.625,"confidence":0.9362793,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13070189952850342},{"word":"let","start":342.685,"end":342.845,"confidence":0.90478516,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.12125957012176514},{"word":"me","start":342.845,"end":343.005,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1509811282157898},{"word":"just","start":343.005,"end":343.32498,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15231792628765106},{"word":"confirm","start":343.32498,"end":343.805,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.1653042435646057},{"word":"the","start":343.805,"end":343.965,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14128591120243073},{"word":"email","start":343.965,"end":344.285,"confidence":0.99560547,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.15433400869369507},{"word":"it's","start":344.285,"end":344.685,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.11140060424804688},{"word":"basilpjohnny@gmail.com","start":344.685,"end":347.185,"confidence":0.9352112,"punctuated_word":"basilpjohnny@gmail.com.","sentiment":"neutral","sentiment_score":0.10599807649850844},{"word":"okay","start":348.845,"end":349.245,"confidence":0.97265625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10719966888427734},{"word":"i'm","start":349.245,"end":349.485,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1151098906993866},{"word":"going","start":349.485,"end":349.725,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.12950772047042847},{"word":"to","start":349.725,"end":349.885,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12962432205677032},{"word":"request","start":349.885,"end":350.365,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.13302892446517944},{"word":"a","start":350.365,"end":350.445,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1276349127292633},{"word":"picture","start":350.445,"end":350.925,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.14383617043495178},{"word":"of","start":350.925,"end":351.085,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12735076248645782},{"word":"your","start":351.085,"end":351.32498,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11182458698749542},{"word":"setup","start":351.32498,"end":351.805,"confidence":0.8647461,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.18359504640102384},{"word":"there","start":351.805,"end":352.29,"confidence":0.6789551,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.12372101098299026},{"word":"then","start":352.45,"end":352.69,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0921778678894043},{"word":"just","start":352.69,"end":353.01,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12536829710006714},{"word":"send","start":353.01,"end":353.25,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1269529014825821},{"word":"me","start":353.25,"end":353.49002,"confidence":0.99121094,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.14976367354393005},{"word":"the","start":353.49002,"end":353.57,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1495552361011505},{"word":"picture","start":353.57,"end":354.07,"confidence":0.99902344,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.16241411864757538},{"word":"for","start":354.13,"end":354.29,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13843616843223572},{"word":"me","start":354.29,"end":354.45,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1215665191411972},{"word":"to","start":354.45,"end":354.61002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12818938493728638},{"word":"have","start":354.61002,"end":354.85,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14838150143623352},{"word":"a","start":354.85,"end":354.93002,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13430389761924744},{"word":"reference","start":354.93002,"end":355.41,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.12444014847278596},{"word":"and","start":355.41,"end":355.91,"confidence":0.9428711,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08942067623138428},{"word":"review","start":355.97,"end":356.45,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.1023341342806816},{"word":"and","start":356.45,"end":356.53,"confidence":0.9135742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0286133736371994},{"word":"check","start":356.53,"end":357.03,"confidence":0.9995117,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.05087080970406532},{"word":"yeah","start":364.13,"end":364.63,"confidence":0.9526367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14923635125160217},{"word":"no","start":364.93,"end":365.17,"confidence":0.7890625,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11581241339445114},{"word":"need","start":365.17,"end":365.41,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04638061672449112},{"word":"for","start":365.41,"end":365.65,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05012960731983185},{"word":"you","start":365.65,"end":365.81,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05163489282131195},{"word":"to","start":365.81,"end":366.31,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02637944370508194},{"word":"enter","start":366.82498,"end":367.145,"confidence":0.99902344,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.03821880370378494},{"word":"that","start":367.145,"end":367.465,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0497719869017601},{"word":"one","start":367.465,"end":367.785,"confidence":0.9873047,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05636337399482727},{"word":"since","start":367.785,"end":368.10498,"confidence":0.9633789,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.14292889833450317},{"word":"the","start":368.10498,"end":368.26498,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22152678668498993},{"word":"router","start":368.26498,"end":368.585,"confidence":0.9863281,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.14097696542739868},{"word":"is","start":368.585,"end":368.745,"confidence":0.70410156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.238550066947937},{"word":"already","start":368.745,"end":369.145,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.25259163975715637},{"word":"preconfigured","start":369.145,"end":369.645,"confidence":0.9851074,"punctuated_word":"preconfigured.","sentiment":"neutral","sentiment_score":0.1409117728471756},{"word":"you","start":371.225,"end":371.38498,"confidence":0.9760742,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.10039208829402924},{"word":"just","start":371.38498,"end":371.625,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.057170987129211426},{"word":"need","start":371.625,"end":371.865,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.012775853276252748},{"word":"to","start":371.865,"end":372.26498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02296370267868042},{"word":"connect","start":372.26498,"end":372.66498,"confidence":0.9716797,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.06542252004146576},{"word":"it","start":372.66498,"end":372.82498,"confidence":0.98095703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.021293722093105316},{"word":"yeah","start":373.065,"end":373.565,"confidence":0.9584961,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.005220865830779076},{"word":"connect","start":373.94498,"end":374.345,"confidence":0.99902344,"punctuated_word":"Connect","sentiment":"neutral","sentiment_score":-0.08857731521129608},{"word":"the","start":374.345,"end":374.505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0792640894651413},{"word":"cables","start":374.505,"end":375.005,"confidence":0.98706055,"punctuated_word":"cables.","sentiment":"neutral","sentiment_score":-0.04139181226491928}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. Good afternoon. This is from Arizona.\n\nYeah. You already have the modem? Is it connected to the NTD box already? Is it connected to the NTD box already? Mhmm.\n\nOkay. Is it connected to the NTT box? Okay. Yeah. But is it yeah.\n\nIs it connected to the NTD box already? The box mounted on your wall? Yeah. Sorry? It should be connect the router should be connected at connected at the NTD box.\n\nYeah. Connect the NTD box to the one port, w a n port on your router. Yeah. W a n. K.\n\nNo. It should be w a n. Yes. Hello? Should be at the NTD box, the box on your wall.\n\nCan you see that one? Yeah. Can you check how many ports are there? How many ports are available? Okay.\n\nCan we try it to the first one, the Ethernet one? Sure. Can you see the indicator lights at the router? Is it switched on? Is there a light?\n\nHow about the NTD box? Does it has drain lights? Yeah. There should be drain light. Mhmm.\n\nIs there available ports at the small one? Okay. Is it a black big one? Yeah. On our end, the service is still offline.\n\nThat means it's not connected to the right box, I think. I'm going to email you shortly asking for a picture. Is that okay? Yeah. Let me just confirm the email.\n\nIt's basilpjohnny@gmail.com. Okay. I'm going to request a picture of your setup there, then just send me the picture for me to have a reference and review and check. Yeah. No need for you to enter that one since the router is already preconfigured.\n\nYou just need to connect it yeah. Connect the cables.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.08736533671617508},{"text":"Hello.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.12131402641534804},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.3530066907405853},{"text":"Good afternoon.","start":4.24,"end":5.2,"sentiment":"positive","sentiment_score":0.38726551830768585},{"text":"This is from Arizona.","start":5.2,"end":7.46,"sentiment":"neutral","sentiment_score":0.1644088737666607}],"sentiment":"neutral","sentiment_score":0.23468592762947083,"num_words":10,"start":2.48,"end":7.46},{"sentences":[{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.15598614513874054},{"text":"You already have the modem?","start":17.154999,"end":18.615,"sentiment":"neutral","sentiment_score":-0.00671414053067565},{"text":"Is it connected to the NTD box already?","start":24.994999,"end":27.575,"sentiment":"neutral","sentiment_score":-0.03248080494813621},{"text":"Is it connected to the NTD box already?","start":29.18,"end":31.6,"sentiment":"neutral","sentiment_score":-0.03412642213515937},{"text":"Mhmm.","start":40.695,"end":41.195,"sentiment":"neutral","sentiment_score":-0.06419737637042999}],"sentiment":"neutral","sentiment_score":-0.020636510893540537,"num_words":23,"start":8.32,"end":41.195},{"sentences":[{"text":"Okay.","start":46.454998,"end":46.954998,"sentiment":"neutral","sentiment_score":-0.03590729832649231},{"text":"Is it connected to the NTT box?","start":47.735,"end":49.835,"sentiment":"neutral","sentiment_score":-0.034348954047475545},{"text":"Okay.","start":54.055,"end":54.555,"sentiment":"neutral","sentiment_score":-0.039531268179416656},{"text":"Yeah.","start":58.04,"end":58.54,"sentiment":"neutral","sentiment_score":-0.04335388168692589},{"text":"But is it yeah.","start":59.64,"end":61.66,"sentiment":"neutral","sentiment_score":-0.015898635843768716}],"sentiment":"neutral","sentiment_score":-0.030202119278588464,"num_words":14,"start":46.454998,"end":61.66},{"sentences":[{"text":"Is it connected to the NTD box already?","start":61.72,"end":64.14,"sentiment":"neutral","sentiment_score":-0.013300811056979},{"text":"The box mounted on your wall?","start":64.840004,"end":66.76,"sentiment":"neutral","sentiment_score":-0.021898305354019005},{"text":"Yeah.","start":66.76,"end":67.26,"sentiment":"neutral","sentiment_score":-0.019272377714514732},{"text":"Sorry?","start":72.395,"end":72.895,"sentiment":"neutral","sentiment_score":-0.03270433098077774},{"text":"It should be connect the router should be connected at connected at the NTD box.","start":76.634995,"end":81.615,"sentiment":"neutral","sentiment_score":0.0038848500698804855}],"sentiment":"neutral","sentiment_score":-0.007467750910549394,"num_words":31,"start":61.72,"end":81.615},{"sentences":[{"text":"Yeah.","start":85.97,"end":86.29,"sentiment":"neutral","sentiment_score":0.010604677721858025},{"text":"Connect the NTD box to the one port, w a n port on your router.","start":86.29,"end":91.43,"sentiment":"neutral","sentiment_score":0.005124782460431258},{"text":"Yeah.","start":95.89,"end":96.369995,"sentiment":"neutral","sentiment_score":0.0026766732335090637},{"text":"W a n.","start":96.369995,"end":97.67,"sentiment":"neutral","sentiment_score":-0.00996967994918426},{"text":"K.","start":105.855,"end":106.355,"sentiment":"neutral","sentiment_score":-0.015798598527908325}],"sentiment":"neutral","sentiment_score":0.00211644997554166,"num_words":21,"start":85.97,"end":106.355},{"sentences":[{"text":"No.","start":113.375,"end":113.615005,"sentiment":"neutral","sentiment_score":-0.04192328080534935},{"text":"It should be w a n.","start":113.615005,"end":115.475006,"sentiment":"neutral","sentiment_score":-0.03477469397087892},{"text":"Yes.","start":133.345,"end":133.665,"sentiment":"neutral","sentiment_score":0.0005849730223417282},{"text":"Hello?","start":133.665,"end":134.165,"sentiment":"neutral","sentiment_score":-0.005721634719520807},{"text":"Should be at the NTD box, the box on your wall.","start":138.86499,"end":142.64,"sentiment":"neutral","sentiment_score":0.0006189459765499288}],"sentiment":"neutral","sentiment_score":-0.012444985029287637,"num_words":20,"start":113.375,"end":142.64},{"sentences":[{"text":"Can you see that one?","start":143.42,"end":144.62,"sentiment":"neutral","sentiment_score":-0.00075832549482584},{"text":"Yeah.","start":144.62,"end":145.12,"sentiment":"neutral","sentiment_score":-0.012718021869659424},{"text":"Can you check how many ports are there?","start":150.7,"end":154.065,"sentiment":"neutral","sentiment_score":-0.011800021165981889},{"text":"How many ports are available?","start":154.625,"end":156.085,"sentiment":"neutral","sentiment_score":-0.005716779083013534},{"text":"Okay.","start":159.345,"end":159.66501,"sentiment":"neutral","sentiment_score":0.011000151745975018}],"sentiment":"neutral","sentiment_score":-0.006424678117036819,"num_words":20,"start":143.42,"end":159.66501},{"sentences":[{"text":"Can we try it to the first one, the Ethernet one?","start":159.66501,"end":163.205,"sentiment":"neutral","sentiment_score":0.009918409145691177},{"text":"Sure.","start":166.76,"end":167.26,"sentiment":"neutral","sentiment_score":0.04345538467168808},{"text":"Can you see the indicator lights at the router?","start":212.275,"end":214.535,"sentiment":"neutral","sentiment_score":0.02882423686484496},{"text":"Is it switched on?","start":214.595,"end":215.97499,"sentiment":"neutral","sentiment_score":0.013236413476988673},{"text":"Is there a light?","start":216.11499,"end":217.05,"sentiment":"neutral","sentiment_score":0.008017709362320602}],"sentiment":"neutral","sentiment_score":0.017137672703970094,"num_words":29,"start":159.66501,"end":217.05},{"sentences":[{"text":"How about the NTD box?","start":221.05,"end":222.91,"sentiment":"neutral","sentiment_score":0.011124869901686906},{"text":"Does it has drain lights?","start":228.81,"end":230.35,"sentiment":"neutral","sentiment_score":0.007686924654990435},{"text":"Yeah.","start":239.015,"end":239.175,"sentiment":"neutral","sentiment_score":-0.0491170659661293},{"text":"There should be drain light.","start":239.175,"end":240.875,"sentiment":"neutral","sentiment_score":-0.010450755059719086},{"text":"Mhmm.","start":244.615,"end":245.04,"sentiment":"neutral","sentiment_score":-0.01930447295308113}],"sentiment":"neutral","sentiment_score":-0.0015656671432011267,"num_words":17,"start":221.05,"end":245.04},{"sentences":[{"text":"Is there available ports at the small one?","start":262.895,"end":265.555,"sentiment":"neutral","sentiment_score":-0.05697078350931406},{"text":"Okay.","start":278.37,"end":278.87,"sentiment":"neutral","sentiment_score":-0.027824603021144867},{"text":"Is it a black big one?","start":280.77,"end":283.43,"sentiment":"neutral","sentiment_score":-0.05664781046410402},{"text":"Yeah.","start":288.625,"end":289.125,"sentiment":"neutral","sentiment_score":-0.0013548340648412704},{"text":"On our end, the service is still offline.","start":318.79498,"end":322.41498,"sentiment":"neutral","sentiment_score":-0.28983810171484947}],"sentiment":"neutral","sentiment_score":-0.1309807242359966,"num_words":24,"start":262.895,"end":322.41498},{"sentences":[{"text":"That means it's not connected to the right box, I think.","start":322.47498,"end":327.18,"sentiment":"neutral","sentiment_score":-0.2932524355975064},{"text":"I'm going to email you shortly asking for a picture.","start":335.08,"end":339.165,"sentiment":"neutral","sentiment_score":0.09186606407165528},{"text":"Is that okay?","start":339.165,"end":339.985,"sentiment":"neutral","sentiment_score":0.08085585633913676},{"text":"Yeah.","start":342.125,"end":342.625,"sentiment":"neutral","sentiment_score":0.13070189952850342},{"text":"Let me just confirm the email.","start":342.685,"end":344.285,"sentiment":"neutral","sentiment_score":0.1475804646809896}],"sentiment":"neutral","sentiment_score":-0.03381819013626345,"num_words":31,"start":322.47498,"end":344.285},{"sentences":[{"text":"It's basilpjohnny@gmail.com.","start":344.285,"end":347.185,"sentiment":"neutral","sentiment_score":0.10869934037327766},{"text":"Okay.","start":348.845,"end":349.245,"sentiment":"neutral","sentiment_score":0.10719966888427734},{"text":"I'm going to request a picture of your setup there, then just send me the picture for me to have a reference and review and check.","start":349.245,"end":357.03,"sentiment":"neutral","sentiment_score":0.12300084832196052},{"text":"Yeah.","start":364.13,"end":364.63,"sentiment":"neutral","sentiment_score":0.14923635125160217},{"text":"No need for you to enter that one since the router is already preconfigured.","start":364.93,"end":369.645,"sentiment":"neutral","sentiment_score":0.10683854722550937}],"sentiment":"neutral","sentiment_score":0.11744537314569409,"num_words":44,"start":344.285,"end":369.645},{"sentences":[{"text":"You just need to connect it yeah.","start":371.225,"end":373.565,"sentiment":"neutral","sentiment_score":0.007919731150780405},{"text":"Connect the cables.","start":373.94498,"end":375.005,"sentiment":"neutral","sentiment_score":-0.06974440564711888}],"sentiment":"neutral","sentiment_score":-0.015379509888589382,"num_words":10,"start":371.225,"end":375.005}]}}]},{"alternatives":[{"transcript":"Hello? Hey. Hello. Hi. Good afternoon. My name is Basil. You just called me before because I I just I just received a modem right now. At the moment, I have that. Can what is the password for this one? Sorry? I just got disconnected the modem at the moment. There's nothing nothing password. Nothing is mentioned in the box. Okay. One minute. I'm just running outside. IP address. Sorry. It's there. Okay. Let me check that one. MPP box or, like, the do we need to connect the MPP box first or directly with the LAN connection? Okay. So we need to connect the Ethernet. Okay. Where I need to connect? Hello? The other end where I need to connect? Okay. With the broadband I need to put or, like, where I need to put? It's the Ethernet one zero two three four. Just a minute. Yeah. It's connected right now. Do I need to do anything? MCP box. Green light. Not able to find anything, actually. It's connected to one minute. K. Fine. Okay. Fine. I don't know. Okay. Is this a small one or top one I need to put, actually? I'm not. There is a one small box, sir. What is what that is DigiSAT. On top of them, there is another body there. We're going to need to put that support. Let me try that one. What is the the username, will you? Like, That's it to Australia or at Australia two things are coming. Sir, can you please guide me? Can I can is there any possible I can do the video call or something? Okay. Fine. Yeah. Okay. I didn't write the password. Actually, what's the password? Password will be there'll be some username, admin, and the password. Something is showing. Okay. Fine. Then what is the my password like this? No. No. It's it's an open one or, like, doing it to put a password?","confidence":0.93603516,"words":[{"word":"hello","start":1.28,"end":1.78,"confidence":0.97436523,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.018134238198399544},{"word":"hey","start":6.48,"end":6.7999997,"confidence":0.72106934,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.16692644357681274},{"word":"hello","start":6.7999997,"end":7.12,"confidence":0.98876953,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.09550239145755768},{"word":"hi","start":7.12,"end":7.44,"confidence":0.99316406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.19735124707221985},{"word":"good","start":7.44,"end":7.7599998,"confidence":0.91015625,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3269362151622772},{"word":"afternoon","start":7.7599998,"end":8.26,"confidence":0.9980469,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.24699349701404572},{"word":"my","start":8.4,"end":8.559999,"confidence":0.8378906,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.07696447521448135},{"word":"name","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.10492881387472151},{"word":"is","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11516553908586502},{"word":"basil","start":8.96,"end":9.46,"confidence":0.95581055,"punctuated_word":"Basil.","sentiment":"neutral","sentiment_score":0.08160203695297241},{"word":"you","start":9.5199995,"end":9.679999,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.02867956832051277},{"word":"just","start":9.679999,"end":9.84,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.022676467895507812},{"word":"called","start":9.84,"end":10.08,"confidence":0.9902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.013238843530416489},{"word":"me","start":10.08,"end":10.32,"confidence":0.9951172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02150503545999527},{"word":"before","start":10.32,"end":10.639999,"confidence":0.98095703,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.02478782832622528},{"word":"because","start":10.639999,"end":11.139999,"confidence":0.8457031,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.00019308552145957947},{"word":"i","start":11.28,"end":11.78,"confidence":0.9316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0237860344350338},{"word":"i","start":11.92,"end":12.08,"confidence":0.89453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.038724787533283234},{"word":"just","start":12.08,"end":12.58,"confidence":0.96533203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.015285748988389967},{"word":"i","start":13.04,"end":13.28,"confidence":0.9506836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.042505137622356415},{"word":"just","start":13.28,"end":13.599999,"confidence":0.9863281,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008813448250293732},{"word":"received","start":13.599999,"end":14.0,"confidence":0.97998047,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.020619496703147888},{"word":"a","start":14.0,"end":14.08,"confidence":0.7167969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04242102801799774},{"word":"modem","start":14.08,"end":14.4,"confidence":0.99902344,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.04478953778743744},{"word":"right","start":14.4,"end":14.639999,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.052272576838731766},{"word":"now","start":14.639999,"end":15.139999,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.03674599528312683},{"word":"at","start":19.125,"end":19.205,"confidence":0.6328125,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.06315842270851135},{"word":"the","start":19.205,"end":19.285,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05014467611908913},{"word":"moment","start":19.285,"end":19.605,"confidence":0.96875,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.04950676858425141},{"word":"i","start":19.605,"end":19.765,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030011257156729695},{"word":"have","start":19.765,"end":20.005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.022648945450782776},{"word":"that","start":20.005,"end":20.165,"confidence":0.7734375,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.029780570417642593},{"word":"can","start":20.165,"end":20.325,"confidence":0.5703125,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03783431649208069},{"word":"what","start":20.485,"end":20.645,"confidence":0.8461914,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.029118642210960388},{"word":"is","start":20.645,"end":20.805,"confidence":0.96240234,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04564369097352028},{"word":"the","start":20.805,"end":20.965,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.035079918801784515},{"word":"password","start":20.965,"end":21.365,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.03234599158167839},{"word":"for","start":21.365,"end":21.525,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01840483769774437},{"word":"this","start":21.525,"end":21.765,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.008330259472131729},{"word":"one","start":21.765,"end":22.265,"confidence":0.99902344,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.019140800461173058},{"word":"sorry","start":26.485,"end":26.985,"confidence":0.93774414,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.058866098523139954},{"word":"i","start":33.18,"end":33.34,"confidence":0.66796875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2546146512031555},{"word":"just","start":33.34,"end":33.58,"confidence":0.98828125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2390960454940796},{"word":"got","start":33.58,"end":34.08,"confidence":0.2322998,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2760528028011322},{"word":"disconnected","start":34.7,"end":35.2,"confidence":0.80908203,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.2646315097808838},{"word":"the","start":35.34,"end":35.420002,"confidence":0.92578125,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.371347576379776},{"word":"modem","start":35.420002,"end":35.82,"confidence":1.0,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.2299419343471527},{"word":"at","start":35.82,"end":35.9,"confidence":0.9980469,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.34755071997642517},{"word":"the","start":35.9,"end":36.06,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30921006202697754},{"word":"moment","start":36.06,"end":36.56,"confidence":0.7142334,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.24305181205272677},{"word":"there's","start":37.42,"end":37.82,"confidence":0.69140625,"punctuated_word":"There's","sentiment":"negative","sentiment_score":-0.3739627003669739},{"word":"nothing","start":37.82,"end":38.3,"confidence":0.93603516,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.4482853412628174},{"word":"nothing","start":38.3,"end":38.620003,"confidence":0.8413086,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.4664778709411621},{"word":"password","start":38.620003,"end":39.02,"confidence":0.8161621,"punctuated_word":"password.","sentiment":"negative","sentiment_score":-0.4352912902832031},{"word":"nothing","start":39.02,"end":39.260002,"confidence":0.9526367,"punctuated_word":"Nothing","sentiment":"negative","sentiment_score":-0.41148313879966736},{"word":"is","start":39.260002,"end":39.42,"confidence":0.95947266,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3469519317150116},{"word":"mentioned","start":39.42,"end":39.74,"confidence":0.93408203,"punctuated_word":"mentioned","sentiment":"negative","sentiment_score":-0.3413330614566803},{"word":"in","start":39.74,"end":39.82,"confidence":0.6894531,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.38029956817626953},{"word":"the","start":39.82,"end":39.9,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3618438243865967},{"word":"box","start":39.9,"end":40.4,"confidence":0.9086914,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.3327988386154175},{"word":"okay","start":50.545002,"end":50.785,"confidence":0.8859863,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04098621755838394},{"word":"one","start":50.785,"end":51.025,"confidence":0.9892578,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.058547623455524445},{"word":"minute","start":51.025,"end":51.265,"confidence":0.9592285,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":-0.06210969388484955},{"word":"i'm","start":51.265,"end":51.505,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07069488614797592},{"word":"just","start":51.505,"end":51.825,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07409237325191498},{"word":"running","start":51.825,"end":52.145,"confidence":0.5859375,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.04955139756202698},{"word":"outside","start":52.145,"end":52.645,"confidence":0.9921875,"punctuated_word":"outside.","sentiment":"neutral","sentiment_score":-0.06392531096935272},{"word":"ip","start":53.505,"end":53.905,"confidence":0.67626953,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.050230350345373154},{"word":"address","start":53.905,"end":54.405,"confidence":0.7357178,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.05360344052314758},{"word":"sorry","start":55.905,"end":56.405,"confidence":0.60632324,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06346619129180908},{"word":"it's","start":57.985,"end":58.145,"confidence":0.69641113,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.049487244337797165},{"word":"there","start":58.145,"end":58.645,"confidence":0.9584961,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.04478142410516739},{"word":"okay","start":59.27,"end":59.47,"confidence":0.91503906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012973591685295103},{"word":"let","start":59.47,"end":59.67,"confidence":0.96533203,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.014654263854026794},{"word":"me","start":59.67,"end":59.91,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.018825095146894455},{"word":"check","start":59.91,"end":60.149998,"confidence":0.96972656,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.016671160236001015},{"word":"that","start":60.149998,"end":60.39,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02035626955330372},{"word":"one","start":60.39,"end":60.89,"confidence":0.9748535,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.025725552812218663},{"word":"mpp","start":65.11,"end":65.59,"confidence":0.54125977,"punctuated_word":"MPP","sentiment":"neutral","sentiment_score":-0.0200931616127491},{"word":"box","start":65.59,"end":65.99,"confidence":0.7783203,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.025867870077490807},{"word":"or","start":65.99,"end":66.15,"confidence":0.3885498,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":-0.02861800044775009},{"word":"like","start":66.15,"end":66.65,"confidence":0.7338867,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.031819671392440796},{"word":"the","start":67.270004,"end":67.770004,"confidence":0.4099121,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028414111584424973},{"word":"do","start":68.549995,"end":68.71,"confidence":0.90625,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.035430796444416046},{"word":"we","start":68.71,"end":68.869995,"confidence":0.69384766,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.032457880675792694},{"word":"need","start":68.869995,"end":69.11,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.03691998124122619},{"word":"to","start":69.11,"end":69.19,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03551333025097847},{"word":"connect","start":69.19,"end":69.509995,"confidence":0.8359375,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.02662111259996891},{"word":"the","start":69.509995,"end":69.67,"confidence":0.75683594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030645053833723068},{"word":"mpp","start":69.67,"end":70.15,"confidence":0.98535156,"punctuated_word":"MPP","sentiment":"neutral","sentiment_score":-0.03322375565767288},{"word":"box","start":70.15,"end":70.65,"confidence":0.9951172,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.0299297533929348},{"word":"first","start":70.79,"end":71.29,"confidence":0.8857422,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.04367231950163841},{"word":"or","start":72.31,"end":72.47,"confidence":0.64941406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.029898222535848618},{"word":"directly","start":72.47,"end":72.869995,"confidence":0.9951172,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.03375463932752609},{"word":"with","start":72.869995,"end":73.03,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03164500743150711},{"word":"the","start":73.03,"end":73.11,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03017902746796608},{"word":"lan","start":73.11,"end":73.35,"confidence":0.72509766,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.03837830573320389},{"word":"connection","start":73.35,"end":73.85,"confidence":0.9790039,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":-0.02348194271326065},{"word":"okay","start":81.845,"end":82.245,"confidence":0.7766113,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0012319255620241163},{"word":"so","start":82.245,"end":82.565,"confidence":0.6245117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008358851075172424},{"word":"we","start":82.565,"end":82.725,"confidence":0.93603516,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.005623128265142441},{"word":"need","start":82.725,"end":82.885,"confidence":0.9760742,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.008805762976408005},{"word":"to","start":82.885,"end":82.965,"confidence":0.9267578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.001354023814201355},{"word":"connect","start":82.965,"end":83.285,"confidence":0.640625,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.00016607344150543213},{"word":"the","start":83.285,"end":83.365,"confidence":0.7368164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0009849034249782562},{"word":"ethernet","start":83.365,"end":83.865,"confidence":0.4066162,"punctuated_word":"Ethernet.","sentiment":"neutral","sentiment_score":-0.008246670477092266},{"word":"okay","start":118.8,"end":119.12,"confidence":0.8310547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.022788939997553825},{"word":"where","start":120.4,"end":120.56,"confidence":0.48583984,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.030426086857914925},{"word":"i","start":120.56,"end":120.64,"confidence":0.84472656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029160091653466225},{"word":"need","start":120.64,"end":121.14,"confidence":0.9902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.021010657772421837},{"word":"to","start":124.16,"end":124.41,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022213490679860115},{"word":"connect","start":124.41,"end":124.91,"confidence":0.75512695,"punctuated_word":"connect?","sentiment":"neutral","sentiment_score":-0.018399642780423164},{"word":"hello","start":131.005,"end":131.505,"confidence":0.9760742,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.010637597180902958},{"word":"the","start":134.925,"end":135.16501,"confidence":0.57666016,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.015045545995235445},{"word":"other","start":135.16501,"end":135.40501,"confidence":0.9550781,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.014362581074237823},{"word":"end","start":135.40501,"end":135.645,"confidence":0.9941406,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.011114012449979782},{"word":"where","start":135.645,"end":135.88501,"confidence":0.9370117,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.017483800649642944},{"word":"i","start":135.88501,"end":135.96501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016633594408631325},{"word":"need","start":135.96501,"end":136.125,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.013850659132003784},{"word":"to","start":136.125,"end":136.205,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014195644296705725},{"word":"connect","start":136.205,"end":136.705,"confidence":0.98706055,"punctuated_word":"connect?","sentiment":"neutral","sentiment_score":-0.010285713709890842},{"word":"okay","start":143.67,"end":144.17,"confidence":0.9729004,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.003954789601266384},{"word":"with","start":144.23,"end":144.55,"confidence":0.2919922,"punctuated_word":"With","sentiment":"neutral","sentiment_score":-0.015431297942996023},{"word":"the","start":144.55,"end":144.71,"confidence":0.8076172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013985967263579369},{"word":"broadband","start":144.71,"end":145.19,"confidence":0.95410156,"punctuated_word":"broadband","sentiment":"neutral","sentiment_score":-0.01574666053056717},{"word":"i","start":145.19,"end":145.27,"confidence":0.5961914,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030597370117902756},{"word":"need","start":145.27,"end":145.59,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.020785165950655937},{"word":"to","start":145.59,"end":145.75,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.020270593464374546},{"word":"put","start":145.75,"end":145.99,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.01698889769613743},{"word":"or","start":145.99,"end":146.23,"confidence":0.77905273,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":-0.03234509751200676},{"word":"like","start":146.23,"end":146.39,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02839631401002407},{"word":"where","start":146.39,"end":146.63,"confidence":0.9980469,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.015044597908854485},{"word":"i","start":146.63,"end":146.79,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020438138395547867},{"word":"need","start":146.79,"end":146.95,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.01317376270890236},{"word":"to","start":146.95,"end":147.2,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01121877320110798},{"word":"put","start":147.2,"end":147.7,"confidence":0.99902344,"punctuated_word":"put?","sentiment":"neutral","sentiment_score":-0.0175006240606308},{"word":"it's","start":155.045,"end":155.545,"confidence":0.8701172,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.00689511327072978},{"word":"the","start":155.685,"end":155.925,"confidence":0.4543457,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0034160837531089783},{"word":"ethernet","start":155.925,"end":156.405,"confidence":0.30249023,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":-0.0014908034354448318},{"word":"one","start":156.405,"end":156.80501,"confidence":0.86035156,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0016278531402349472},{"word":"zero","start":156.80501,"end":157.205,"confidence":0.9760742,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.0004224684089422226},{"word":"two","start":157.205,"end":157.445,"confidence":0.99316406,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.001561896875500679},{"word":"three","start":157.445,"end":157.945,"confidence":0.9951172,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.004095304757356644},{"word":"four","start":159.285,"end":159.785,"confidence":0.5706787,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":-0.0021619638428092003},{"word":"just","start":164.645,"end":164.885,"confidence":0.5390625,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.01490839198231697},{"word":"a","start":164.885,"end":165.045,"confidence":0.8857422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.018781039863824844},{"word":"minute","start":165.045,"end":165.545,"confidence":0.8642578,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":-0.003977885469794273},{"word":"yeah","start":202.94,"end":203.42,"confidence":0.6652832,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02768619917333126},{"word":"it's","start":203.42,"end":203.66,"confidence":0.9655762,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.051739029586315155},{"word":"connected","start":203.66,"end":204.06,"confidence":0.99316406,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.04009805992245674},{"word":"right","start":204.06,"end":204.3,"confidence":0.9951172,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.03174915164709091},{"word":"now","start":204.3,"end":204.8,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.011021550744771956},{"word":"do","start":208.06,"end":208.22,"confidence":0.5864258,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.1057167947292328},{"word":"i","start":208.22,"end":208.38,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09916581213474274},{"word":"need","start":208.38,"end":208.54,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.09796276688575745},{"word":"to","start":208.54,"end":208.62,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10251303762197496},{"word":"do","start":208.62,"end":208.78,"confidence":0.9892578,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12424890697002412},{"word":"anything","start":208.78,"end":209.28,"confidence":0.99365234,"punctuated_word":"anything?","sentiment":"neutral","sentiment_score":-0.055893030017614365},{"word":"mcp","start":224.47,"end":224.97,"confidence":0.5878906,"punctuated_word":"MCP","sentiment":"neutral","sentiment_score":0.009570697322487833},{"word":"box","start":225.11,"end":225.61,"confidence":0.9189453,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.009389553219079971},{"word":"green","start":232.47,"end":232.70999,"confidence":0.5986328,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":-0.007216021418571472},{"word":"light","start":232.70999,"end":233.20999,"confidence":0.59277344,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.03688744455575943},{"word":"not","start":234.69499,"end":235.015,"confidence":0.9326172,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.5019853115081787},{"word":"able","start":235.015,"end":235.25499,"confidence":1.0,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.4472267925739288},{"word":"to","start":235.25499,"end":235.33499,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5326937437057495},{"word":"find","start":235.33499,"end":235.655,"confidence":1.0,"punctuated_word":"find","sentiment":"negative","sentiment_score":-0.5541863441467285},{"word":"anything","start":235.655,"end":236.055,"confidence":0.8664551,"punctuated_word":"anything,","sentiment":"negative","sentiment_score":-0.6506313681602478},{"word":"actually","start":236.055,"end":236.555,"confidence":0.99560547,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.5478866100311279},{"word":"it's","start":237.17499,"end":237.25499,"confidence":0.7980957,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.10275566577911376},{"word":"connected","start":237.25499,"end":237.75499,"confidence":0.9589844,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.10689345002174376},{"word":"to","start":237.81499,"end":238.31499,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09304912388324738},{"word":"one","start":238.775,"end":239.095,"confidence":0.99121094,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.196428582072258},{"word":"minute","start":239.095,"end":239.595,"confidence":0.99609375,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":-0.010162187740206718},{"word":"k","start":241.575,"end":241.89499,"confidence":0.6500244,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.02868804894387722},{"word":"fine","start":241.89499,"end":242.39499,"confidence":0.9975586,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.08294342458248138},{"word":"okay","start":242.45499,"end":242.855,"confidence":0.98413086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.059218067675828934},{"word":"fine","start":242.855,"end":243.355,"confidence":0.9975586,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.05398992449045181},{"word":"i","start":254.29001,"end":254.53,"confidence":0.59521484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09975894540548325},{"word":"don't","start":254.53,"end":254.85,"confidence":0.9951172,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10020004212856291},{"word":"know","start":254.85,"end":255.01,"confidence":0.94873047,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.0865444615483284},{"word":"okay","start":255.01,"end":255.51,"confidence":0.7661133,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.030376821756362915},{"word":"is","start":256.21,"end":256.45,"confidence":0.6870117,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.020312096923589703},{"word":"this","start":256.45,"end":256.61002,"confidence":0.5498047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01861550100147724},{"word":"a","start":256.61002,"end":256.77,"confidence":0.9580078,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.019052404910326004},{"word":"small","start":256.77,"end":257.09,"confidence":0.99902344,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.013980597257614136},{"word":"one","start":257.09,"end":257.33002,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.024683957919478416},{"word":"or","start":257.33002,"end":257.49,"confidence":0.9707031,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03255141153931618},{"word":"top","start":257.49,"end":257.73,"confidence":0.640625,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.02078123763203621},{"word":"one","start":257.73,"end":257.97,"confidence":0.9350586,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02700362727046013},{"word":"i","start":257.97,"end":258.05,"confidence":0.80908203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04052209109067917},{"word":"need","start":258.05,"end":258.21,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.028655042871832848},{"word":"to","start":258.21,"end":258.37,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03243129700422287},{"word":"put","start":258.37,"end":258.53,"confidence":0.76538086,"punctuated_word":"put,","sentiment":"neutral","sentiment_score":-0.03600626438856125},{"word":"actually","start":258.53,"end":258.93,"confidence":0.90527344,"punctuated_word":"actually?","sentiment":"neutral","sentiment_score":-0.04171020910143852},{"word":"i'm","start":258.93,"end":259.17,"confidence":0.8383789,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12103163450956345},{"word":"not","start":259.17,"end":259.67,"confidence":0.70251465,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.10146915912628174},{"word":"there","start":267.895,"end":268.215,"confidence":0.6166992,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.03589610010385513},{"word":"is","start":268.215,"end":268.29498,"confidence":0.65283203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03359801322221756},{"word":"a","start":268.29498,"end":268.455,"confidence":0.7397461,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.031859468668699265},{"word":"one","start":268.455,"end":268.775,"confidence":0.8642578,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03787171468138695},{"word":"small","start":268.775,"end":269.175,"confidence":0.59814453,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.03465506061911583},{"word":"box","start":269.175,"end":269.495,"confidence":0.6090088,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.04766470938920975},{"word":"sir","start":269.495,"end":269.81497,"confidence":0.6508789,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.03464189171791077},{"word":"what","start":269.81497,"end":270.055,"confidence":0.8100586,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03474602848291397},{"word":"is","start":270.055,"end":270.29498,"confidence":0.5917969,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02614775113761425},{"word":"what","start":270.375,"end":270.455,"confidence":0.47021484,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.02596503123641014},{"word":"that","start":270.615,"end":270.85498,"confidence":0.98291016,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.016113851219415665},{"word":"is","start":270.85498,"end":271.09497,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0260657612234354},{"word":"digisat","start":271.09497,"end":271.59497,"confidence":0.6604248,"punctuated_word":"DigiSAT.","sentiment":"neutral","sentiment_score":-0.022347211837768555},{"word":"on","start":272.13498,"end":272.375,"confidence":0.6538086,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.03617826849222183},{"word":"top","start":272.375,"end":272.615,"confidence":0.99902344,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.039348892867565155},{"word":"of","start":272.615,"end":272.69498,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04748820140957832},{"word":"them","start":272.69498,"end":273.01498,"confidence":0.9482422,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":-0.0541204959154129},{"word":"there","start":273.01498,"end":273.175,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05435599759221077},{"word":"is","start":273.175,"end":273.335,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06687576323747635},{"word":"another","start":273.335,"end":273.735,"confidence":0.99316406,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.0525486096739769},{"word":"body","start":273.735,"end":274.055,"confidence":0.54003906,"punctuated_word":"body","sentiment":"neutral","sentiment_score":-0.07198172807693481},{"word":"there","start":274.055,"end":274.53,"confidence":0.89501953,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.0642455592751503},{"word":"we're","start":284.69,"end":284.93,"confidence":0.29937744,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.19056931138038635},{"word":"going","start":284.93,"end":285.16998,"confidence":0.62646484,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.18518410623073575},{"word":"to","start":285.16998,"end":285.33,"confidence":0.6582031,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.140206977725029},{"word":"need","start":285.33,"end":285.49,"confidence":0.8520508,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.137322336435318},{"word":"to","start":285.49,"end":285.81,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1399804800748825},{"word":"put","start":285.81,"end":285.97,"confidence":0.98095703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.13755843043327332},{"word":"that","start":285.97,"end":286.21,"confidence":0.9267578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15995875000953674},{"word":"support","start":286.21,"end":286.71,"confidence":0.76000977,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.13537725806236267},{"word":"let","start":288.945,"end":289.445,"confidence":0.4128418,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02123454213142395},{"word":"me","start":290.465,"end":290.785,"confidence":0.8510742,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.025258176028728485},{"word":"try","start":290.785,"end":291.105,"confidence":0.34838867,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.0102725550532341},{"word":"that","start":291.105,"end":291.605,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02059023082256317},{"word":"one","start":297.265,"end":297.765,"confidence":0.98339844,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.011406173929572104},{"word":"what","start":300.305,"end":300.465,"confidence":0.96240234,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.013012509793043137},{"word":"is","start":300.465,"end":300.785,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007015012204647064},{"word":"the","start":300.785,"end":301.285,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010612152516841888},{"word":"the","start":301.825,"end":302.065,"confidence":0.6845703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007304403930902481},{"word":"username","start":302.065,"end":302.565,"confidence":0.6960449,"punctuated_word":"username,","sentiment":"neutral","sentiment_score":0.007730418816208839},{"word":"will","start":302.70502,"end":302.86502,"confidence":0.58691406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.013691190630197523},{"word":"you","start":302.86502,"end":303.265,"confidence":0.59277344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.010257842019200323},{"word":"like","start":303.265,"end":303.765,"confidence":0.9165039,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.012715264223515987},{"word":"that's","start":304.51,"end":304.75,"confidence":0.58599854,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.025934306904673576},{"word":"it","start":304.75,"end":304.91,"confidence":0.46704102,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01297270879149437},{"word":"to","start":304.91,"end":305.07,"confidence":0.57666016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034647099673748016},{"word":"australia","start":305.07,"end":305.57,"confidence":0.89990234,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.021173641085624695},{"word":"or","start":305.63,"end":305.94998,"confidence":0.5541992,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.029628992080688477},{"word":"at","start":305.94998,"end":306.11,"confidence":0.3095703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05350803956389427},{"word":"australia","start":306.11,"end":306.59,"confidence":0.31030273,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.01594032719731331},{"word":"two","start":306.59,"end":306.83,"confidence":0.5620117,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.03275749459862709},{"word":"things","start":306.83,"end":307.07,"confidence":0.8120117,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.027172163128852844},{"word":"are","start":307.07,"end":307.22998,"confidence":0.98828125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.027474991977214813},{"word":"coming","start":307.22998,"end":307.72998,"confidence":0.85009766,"punctuated_word":"coming.","sentiment":"neutral","sentiment_score":-0.042780764400959015},{"word":"sir","start":328.065,"end":328.305,"confidence":0.6489258,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.021302636712789536},{"word":"can","start":328.305,"end":328.38498,"confidence":0.8964844,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.020360060036182404},{"word":"you","start":328.38498,"end":328.705,"confidence":0.83251953,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004241965711116791},{"word":"please","start":328.705,"end":328.945,"confidence":0.9941406,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.01167721301317215},{"word":"guide","start":328.945,"end":329.185,"confidence":0.9291992,"punctuated_word":"guide","sentiment":"neutral","sentiment_score":0.057922691106796265},{"word":"me","start":329.185,"end":329.685,"confidence":0.96118164,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.0787755474448204},{"word":"can","start":329.745,"end":329.985,"confidence":0.9243164,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.09165839105844498},{"word":"i","start":329.985,"end":330.065,"confidence":0.62890625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10607866197824478},{"word":"can","start":330.065,"end":330.565,"confidence":0.79296875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10883988440036774},{"word":"is","start":330.76,"end":330.92,"confidence":0.26489258,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10541094839572906},{"word":"there","start":330.92,"end":331.0,"confidence":0.26367188,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.0980621874332428},{"word":"any","start":331.0,"end":331.08002,"confidence":0.7373047,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.10723596811294556},{"word":"possible","start":331.08002,"end":331.56,"confidence":0.54345703,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.10214832425117493},{"word":"i","start":331.56,"end":331.64,"confidence":0.6689453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1187087893486023},{"word":"can","start":331.64,"end":331.80002,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12856338918209076},{"word":"do","start":331.80002,"end":331.96,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12637686729431152},{"word":"the","start":331.96,"end":332.2,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10258685052394868},{"word":"video","start":332.2,"end":332.7,"confidence":0.99609375,"punctuated_word":"video","sentiment":"neutral","sentiment_score":0.11835387349128725},{"word":"call","start":334.28003,"end":334.78003,"confidence":0.66552734,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1132037341594696},{"word":"or","start":336.36002,"end":336.86002,"confidence":0.96972656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09362877905368804},{"word":"something","start":338.44,"end":338.94,"confidence":0.9916992,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":0.05456187576055527},{"word":"okay","start":340.52002,"end":340.92,"confidence":0.9543457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08956284075975418},{"word":"fine","start":340.92,"end":341.42,"confidence":0.99316406,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.13953426480293274},{"word":"yeah","start":347.30502,"end":347.80502,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09823954850435256},{"word":"okay","start":352.58502,"end":353.08502,"confidence":0.9880371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13132382929325104},{"word":"i","start":356.02502,"end":356.185,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07431893050670624},{"word":"didn't","start":356.185,"end":356.505,"confidence":0.9921875,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":0.058796148747205734},{"word":"write","start":356.505,"end":356.825,"confidence":0.984375,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.01776012033224106},{"word":"the","start":356.825,"end":357.065,"confidence":0.94628906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01739376410841942},{"word":"password","start":357.065,"end":357.46503,"confidence":0.8183594,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.046255286782979965},{"word":"actually","start":357.46503,"end":357.96503,"confidence":0.95751953,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.055284857749938965},{"word":"what's","start":358.34,"end":358.5,"confidence":0.6796875,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.04998333379626274},{"word":"the","start":358.5,"end":358.66,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0541510246694088},{"word":"password","start":358.66,"end":359.06,"confidence":0.493042,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":0.03603759780526161},{"word":"password","start":359.06,"end":359.46002,"confidence":0.5073242,"punctuated_word":"Password","sentiment":"neutral","sentiment_score":0.05419395491480827},{"word":"will","start":359.46002,"end":359.62,"confidence":0.9892578,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07048369944095612},{"word":"be","start":359.62,"end":360.02002,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07125736773014069},{"word":"there'll","start":360.18002,"end":360.42,"confidence":0.8010254,"punctuated_word":"there'll","sentiment":"neutral","sentiment_score":0.06807798892259598},{"word":"be","start":360.42,"end":360.5,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09995557367801666},{"word":"some","start":360.5,"end":360.66,"confidence":0.8496094,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.07976114749908447},{"word":"username","start":360.66,"end":361.16,"confidence":0.58618164,"punctuated_word":"username,","sentiment":"neutral","sentiment_score":0.05494306981563568},{"word":"admin","start":361.46002,"end":361.86002,"confidence":0.9099121,"punctuated_word":"admin,","sentiment":"neutral","sentiment_score":0.080058254301548},{"word":"and","start":361.86002,"end":362.1,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08127489686012268},{"word":"the","start":362.1,"end":362.18002,"confidence":0.7734375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1053370237350464},{"word":"password","start":362.18002,"end":362.58002,"confidence":0.743042,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.06332112848758698},{"word":"something","start":362.58002,"end":362.90002,"confidence":0.96875,"punctuated_word":"Something","sentiment":"neutral","sentiment_score":0.08545937389135361},{"word":"is","start":362.90002,"end":362.98,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09091167151927948},{"word":"showing","start":362.98,"end":363.48,"confidence":0.9946289,"punctuated_word":"showing.","sentiment":"neutral","sentiment_score":0.07335498183965683},{"word":"okay","start":371.06,"end":371.38,"confidence":0.9855957,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12382067739963531},{"word":"fine","start":371.38,"end":371.7,"confidence":0.98950195,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.0985129177570343},{"word":"then","start":371.7,"end":371.86002,"confidence":0.97802734,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.01271100528538227},{"word":"what","start":371.86002,"end":372.02002,"confidence":0.9526367,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.018459133803844452},{"word":"is","start":372.02002,"end":372.18002,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02987920492887497},{"word":"the","start":372.18002,"end":372.42,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.053608186542987823},{"word":"my","start":372.42,"end":372.58002,"confidence":0.74658203,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0402127280831337},{"word":"password","start":372.58002,"end":373.06,"confidence":0.76953125,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.05600040405988693},{"word":"like","start":373.06,"end":373.30002,"confidence":0.8222656,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.00047526508569717407},{"word":"this","start":373.30002,"end":373.635,"confidence":0.7324219,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.0290871262550354},{"word":"no","start":376.035,"end":376.195,"confidence":0.97680664,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1872899234294891},{"word":"no","start":376.195,"end":376.595,"confidence":0.99365234,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06598898768424988},{"word":"it's","start":376.595,"end":376.915,"confidence":0.7050781,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02431192249059677},{"word":"it's","start":376.915,"end":377.075,"confidence":0.8354492,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02565714344382286},{"word":"an","start":377.075,"end":377.315,"confidence":0.5600586,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01854567229747772},{"word":"open","start":377.315,"end":377.635,"confidence":0.9921875,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.07884705066680908},{"word":"one","start":377.635,"end":377.875,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0011156052350997925},{"word":"or","start":377.875,"end":378.11502,"confidence":0.69555664,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":-0.06757073104381561},{"word":"like","start":378.11502,"end":378.515,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03756522387266159},{"word":"doing","start":378.515,"end":378.83502,"confidence":0.6669922,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.014627009630203249},{"word":"it","start":378.83502,"end":378.995,"confidence":0.92578125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.004832938313484192},{"word":"to","start":378.995,"end":379.155,"confidence":0.85839844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08282925933599472},{"word":"put","start":379.155,"end":379.315,"confidence":0.74365234,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.05095508694648743},{"word":"a","start":379.315,"end":379.39502,"confidence":0.7597656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03179106488823891},{"word":"password","start":379.39502,"end":379.89502,"confidence":0.96655273,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.09624477475881577}],"paragraphs":{"transcript":"\nHello? Hey. Hello. Hi. Good afternoon.\n\nMy name is Basil. You just called me before because I I just I just received a modem right now. At the moment, I have that. Can what is the password for this one? Sorry?\n\nI just got disconnected the modem at the moment. There's nothing nothing password. Nothing is mentioned in the box. Okay. One minute.\n\nI'm just running outside. IP address. Sorry. It's there. Okay.\n\nLet me check that one. MPP box or, like, the do we need to connect the MPP box first or directly with the LAN connection? Okay. So we need to connect the Ethernet. Okay.\n\nWhere I need to connect? Hello? The other end where I need to connect? Okay. With the broadband I need to put or, like, where I need to put?\n\nIt's the Ethernet one zero two three four. Just a minute. Yeah. It's connected right now. Do I need to do anything?\n\nMCP box. Green light. Not able to find anything, actually. It's connected to one minute. K.\n\nFine. Okay. Fine. I don't know. Okay.\n\nIs this a small one or top one I need to put, actually? I'm not. There is a one small box, sir. What is what that is DigiSAT. On top of them, there is another body there.\n\nWe're going to need to put that support. Let me try that one. What is the the username, will you? Like, That's it to Australia or at Australia two things are coming. Sir, can you please guide me?\n\nCan I can is there any possible I can do the video call or something? Okay. Fine. Yeah. Okay.\n\nI didn't write the password. Actually, what's the password? Password will be there'll be some username, admin, and the password. Something is showing. Okay.\n\nFine. Then what is the my password like this? No. No. It's it's an open one or, like, doing it to put a password?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.018134238198399544},{"text":"Hey.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.16692644357681274},{"text":"Hello.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.09550239145755768},{"text":"Hi.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.19735124707221985},{"text":"Good afternoon.","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":0.28696485608816147}],"sentiment":"neutral","sentiment_score":0.17530733874688545,"num_words":6,"start":1.28,"end":8.26},{"sentences":[{"text":"My name is Basil.","start":8.4,"end":9.46,"sentiment":"neutral","sentiment_score":0.09466521628201008},{"text":"You just called me before because I I just I just received a modem right now.","start":9.5199995,"end":15.139999,"sentiment":"neutral","sentiment_score":0.012253439519554377},{"text":"At the moment, I have that.","start":19.125,"end":20.165,"sentiment":"neutral","sentiment_score":-0.040875106739501156},{"text":"Can what is the password for this one?","start":20.165,"end":22.265,"sentiment":"neutral","sentiment_score":-0.028237307211384177},{"text":"Sorry?","start":26.485,"end":26.985,"sentiment":"neutral","sentiment_score":-0.058866098523139954}],"sentiment":"neutral","sentiment_score":0.001277162879705429,"num_words":35,"start":8.4,"end":26.985},{"sentences":[{"text":"I just got disconnected the modem at the moment.","start":33.18,"end":36.56,"sentiment":"neutral","sentiment_score":-0.2817219015624788},{"text":"There's nothing nothing password.","start":37.42,"end":39.02,"sentiment":"negative","sentiment_score":-0.4310043007135391},{"text":"Nothing is mentioned in the box.","start":39.02,"end":40.4,"sentiment":"negative","sentiment_score":-0.3624517271916072},{"text":"Okay.","start":50.545002,"end":50.785,"sentiment":"neutral","sentiment_score":-0.04098621755838394},{"text":"One minute.","start":50.785,"end":51.265,"sentiment":"neutral","sentiment_score":-0.060328658670186996}],"sentiment":"neutral","sentiment_score":-0.2998121915893121,"num_words":22,"start":33.18,"end":51.265},{"sentences":[{"text":"I'm just running outside.","start":51.265,"end":52.645,"sentiment":"neutral","sentiment_score":-0.06456599198281765},{"text":"IP address.","start":53.505,"end":54.405,"sentiment":"neutral","sentiment_score":-0.05191689543426037},{"text":"Sorry.","start":55.905,"end":56.405,"sentiment":"neutral","sentiment_score":-0.06346619129180908},{"text":"It's there.","start":57.985,"end":58.645,"sentiment":"neutral","sentiment_score":-0.04713433422148228},{"text":"Okay.","start":59.27,"end":59.47,"sentiment":"neutral","sentiment_score":-0.012973591685295103}],"sentiment":"neutral","sentiment_score":-0.05328062102198601,"num_words":10,"start":51.265,"end":59.47},{"sentences":[{"text":"Let me check that one.","start":59.47,"end":60.89,"sentiment":"neutral","sentiment_score":-0.01924646832048893},{"text":"MPP box or, like, the do we need to connect the MPP box first or directly with the LAN connection?","start":65.11,"end":73.85,"sentiment":"neutral","sentiment_score":-0.031328197196125986},{"text":"Okay.","start":81.845,"end":82.245,"sentiment":"neutral","sentiment_score":-0.0012319255620241163},{"text":"So we need to connect the Ethernet.","start":82.245,"end":83.865,"sentiment":"neutral","sentiment_score":-0.004357031280440944},{"text":"Okay.","start":118.8,"end":119.12,"sentiment":"neutral","sentiment_score":-0.022788939997553825}],"sentiment":"neutral","sentiment_score":-0.02286224617787144,"num_words":34,"start":59.47,"end":119.12},{"sentences":[{"text":"Where I need to connect?","start":120.4,"end":124.91,"sentiment":"neutral","sentiment_score":-0.024241993948817254},{"text":"Hello?","start":131.005,"end":131.505,"sentiment":"neutral","sentiment_score":-0.010637597180902958},{"text":"The other end where I need to connect?","start":134.925,"end":136.705,"sentiment":"neutral","sentiment_score":-0.014121443964540958},{"text":"Okay.","start":143.67,"end":144.17,"sentiment":"neutral","sentiment_score":0.003954789601266384},{"text":"With the broadband I need to put or, like, where I need to put?","start":144.23,"end":147.7,"sentiment":"neutral","sentiment_score":-0.019423090054520538}],"sentiment":"neutral","sentiment_score":-0.017682330682873726,"num_words":29,"start":120.4,"end":147.7},{"sentences":[{"text":"It's the Ethernet one zero two three four.","start":155.045,"end":159.785,"sentiment":"neutral","sentiment_score":-0.0026033188332803547},{"text":"Just a minute.","start":164.645,"end":165.545,"sentiment":"neutral","sentiment_score":-0.012555772438645363},{"text":"Yeah.","start":202.94,"end":203.42,"sentiment":"neutral","sentiment_score":0.02768619917333126},{"text":"It's connected right now.","start":203.42,"end":204.8,"sentiment":"neutral","sentiment_score":0.028141172602772713},{"text":"Do I need to do anything?","start":208.06,"end":209.28,"sentiment":"neutral","sentiment_score":-0.0975833913932244}],"sentiment":"neutral","sentiment_score":-0.02289742394350469,"num_words":22,"start":155.045,"end":209.28},{"sentences":[{"text":"MCP box.","start":224.47,"end":225.61,"sentiment":"neutral","sentiment_score":0.009480125270783901},{"text":"Green light.","start":232.47,"end":233.20999,"sentiment":"neutral","sentiment_score":-0.02205173298716545},{"text":"Not able to find anything, actually.","start":234.69499,"end":236.555,"sentiment":"negative","sentiment_score":-0.5391016950209936},{"text":"It's connected to one minute.","start":237.17499,"end":239.595,"sentiment":"neutral","sentiment_score":-0.10185780189931393},{"text":"K.","start":241.575,"end":241.89499,"sentiment":"neutral","sentiment_score":0.02868804894387722}],"sentiment":"neutral","sentiment_score":-0.23377214663196355,"num_words":16,"start":224.47,"end":241.89499},{"sentences":[{"text":"Fine.","start":241.89499,"end":242.39499,"sentiment":"neutral","sentiment_score":0.08294342458248138},{"text":"Okay.","start":242.45499,"end":242.855,"sentiment":"neutral","sentiment_score":0.059218067675828934},{"text":"Fine.","start":242.855,"end":243.355,"sentiment":"neutral","sentiment_score":0.05398992449045181},{"text":"I don't know.","start":254.29001,"end":255.01,"sentiment":"neutral","sentiment_score":-0.09550114969412486},{"text":"Okay.","start":255.01,"end":255.51,"sentiment":"neutral","sentiment_score":-0.030376821756362915}],"sentiment":"neutral","sentiment_score":-0.017246979155710763,"num_words":7,"start":241.89499,"end":255.51},{"sentences":[{"text":"Is this a small one or top one I need to put, actually?","start":256.21,"end":258.93,"sentiment":"neutral","sentiment_score":-0.02740813376238713},{"text":"I'm not.","start":258.93,"end":259.67,"sentiment":"neutral","sentiment_score":-0.11125039681792259},{"text":"There is a one small box, sir.","start":267.895,"end":269.81497,"sentiment":"neutral","sentiment_score":-0.03659813691462789},{"text":"What is what that is DigiSAT.","start":269.81497,"end":271.59497,"sentiment":"neutral","sentiment_score":-0.025230939189593},{"text":"On top of them, there is another body there.","start":272.13498,"end":274.53,"sentiment":"neutral","sentiment_score":-0.05412705739339193}],"sentiment":"neutral","sentiment_score":-0.0398249362872259,"num_words":37,"start":256.21,"end":274.53},{"sentences":[{"text":"We're going to need to put that support.","start":284.69,"end":286.71,"sentiment":"neutral","sentiment_score":-0.15326970629394054},{"text":"Let me try that one.","start":288.945,"end":297.765,"sentiment":"neutral","sentiment_score":0.017752335593104362},{"text":"What is the the username, will you?","start":300.305,"end":303.265,"sentiment":"neutral","sentiment_score":0.0031036378017493655},{"text":"Like, That's it to Australia or at Australia two things are coming.","start":303.265,"end":307.72998,"sentiment":"neutral","sentiment_score":-0.02805881613555054},{"text":"Sir, can you please guide me?","start":328.065,"end":329.685,"sentiment":"neutral","sentiment_score":0.032380019004146256}],"sentiment":"neutral","sentiment_score":-0.03310779440461805,"num_words":38,"start":284.69,"end":329.685},{"sentences":[{"text":"Can I can is there any possible I can do the video call or something?","start":329.745,"end":338.94,"sentiment":"neutral","sentiment_score":0.10502790162960689},{"text":"Okay.","start":340.52002,"end":340.92,"sentiment":"neutral","sentiment_score":0.08956284075975418},{"text":"Fine.","start":340.92,"end":341.42,"sentiment":"neutral","sentiment_score":0.13953426480293274},{"text":"Yeah.","start":347.30502,"end":347.80502,"sentiment":"neutral","sentiment_score":0.09823954850435256},{"text":"Okay.","start":352.58502,"end":353.08502,"sentiment":"neutral","sentiment_score":0.13132382929325104}],"sentiment":"neutral","sentiment_score":0.10705678988444178,"num_words":19,"start":329.745,"end":353.08502},{"sentences":[{"text":"I didn't write the password.","start":356.02502,"end":357.46503,"sentiment":"neutral","sentiment_score":0.04290485009551048},{"text":"Actually, what's the password?","start":357.46503,"end":359.06,"sentiment":"neutral","sentiment_score":0.04886420350521803},{"text":"Password will be there'll be some username, admin, and the password.","start":359.06,"end":362.58002,"sentiment":"neutral","sentiment_score":0.07533310048959473},{"text":"Something is showing.","start":362.58002,"end":363.48,"sentiment":"neutral","sentiment_score":0.08324200908342998},{"text":"Okay.","start":371.06,"end":371.38,"sentiment":"neutral","sentiment_score":0.12382067739963531}],"sentiment":"neutral","sentiment_score":0.06717466143891215,"num_words":24,"start":356.02502,"end":371.38},{"sentences":[{"text":"Fine.","start":371.38,"end":371.7,"sentiment":"neutral","sentiment_score":0.0985129177570343},{"text":"Then what is the my password like this?","start":371.7,"end":373.635,"sentiment":"neutral","sentiment_score":-0.02675756416283548},{"text":"No.","start":376.035,"end":376.195,"sentiment":"neutral","sentiment_score":-0.1872899234294891},{"text":"No.","start":376.195,"end":376.595,"sentiment":"neutral","sentiment_score":-0.06598898768424988},{"text":"It's it's an open one or, like, doing it to put a password?","start":376.595,"end":379.89502,"sentiment":"neutral","sentiment_score":-0.01605266733811452}],"sentiment":"neutral","sentiment_score":-0.02406296591895322,"num_words":24,"start":371.38,"end":379.89502}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. Good afternoon. This is from\n\nChannel 1: Hey. Hello.\n\nChannel 0: Arizona.\n\nChannel 1: Hi. Good afternoon.\n\nChannel 0: Yeah.\n\nChannel 1: My name is Basil. You just called me before because I I just I just received a modem right now.\n\nChannel 0: You already have the modem?\n\nChannel 1: At the moment, I have that. Can what is the password for this one?\n\nChannel 0: Is it connected to the NTD\n\nChannel 1: Sorry?\n\nChannel 0: box already? Is it connected to the NTD box already?\n\nChannel 1: I just got disconnected the modem at the moment. There's nothing nothing password. Nothing is mentioned in the box.\n\nChannel 0: Mhmm. Okay. Is it connected to the NTT box?\n\nChannel 1: Okay. One minute. I'm just running outside. IP address.\n\nChannel 0: Okay.\n\nChannel 1: Sorry. It's\n\nChannel 0: Yeah.\n\nChannel 1: there. Okay. Let\n\nChannel 0: But\n\nChannel 1: me check that\n\nChannel 0: is\n\nChannel 1: one.\n\nChannel 0: it yeah. Is it connected to the NTD box already? The box\n\nChannel 1: MPP\n\nChannel 0: mounted\n\nChannel 1: box\n\nChannel 0: on\n\nChannel 1: or,\n\nChannel 0: your\n\nChannel 1: like,\n\nChannel 0: wall? Yeah.\n\nChannel 1: the do we need to connect the MPP box first or\n\nChannel 0: Sorry?\n\nChannel 1: directly with the LAN connection?\n\nChannel 0: It should be connect the router should be connected at connected at the NTD box.\n\nChannel 1: Okay. So we need to connect the Ethernet.\n\nChannel 0: Yeah. Connect the NTD box to the one port, w a n port on your router. Yeah. W a n. K.\n\nNo. It should be w a n.\n\nChannel 1: Okay. Where I need to connect? Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: The other end where I need to connect?\n\nChannel 0: Should be at the NTD box, the box on your wall. Can you\n\nChannel 1: Okay.\n\nChannel 0: see that one?\n\nChannel 1: With the\n\nChannel 0: Yeah.\n\nChannel 1: broadband I need to put or, like, where I need to put?\n\nChannel 0: Can you check how many ports are there? How many ports\n\nChannel 1: It's\n\nChannel 0: are available?\n\nChannel 1: the Ethernet one zero two three four.\n\nChannel 0: Okay. Can we try it to the first one, the Ethernet one?\n\nChannel 1: Just a minute.\n\nChannel 0: Sure.\n\nChannel 1: Yeah. It's connected right now. Do I need to do anything?\n\nChannel 0: Can you see the indicator lights at the router? Is it switched on? Is there a light? How about the NTD box?\n\nChannel 1: MCP box.\n\nChannel 0: Does it has drain lights?\n\nChannel 1: Green light. Not able to find anything, actually. It's connected to one\n\nChannel 0: Yeah.\n\nChannel 1: minute.\n\nChannel 0: There should be drain light.\n\nChannel 1: K. Fine. Okay. Fine.\n\nChannel 0: Mhmm.\n\nChannel 1: I don't know. Okay. Is this a small one or top one I need to put, actually? I'm not.\n\nChannel 0: Is there available ports at the small one?\n\nChannel 1: There is a one small box, sir. What is what that is DigiSAT. On top of them, there is another body there.\n\nChannel 0: Okay. Is it a black big one?\n\nChannel 1: We're going to need to put that support.\n\nChannel 0: Yeah.\n\nChannel 1: Let me try that one. What is the the username, will you? Like, That's it to Australia or at Australia two things are coming.\n\nChannel 0: On our end, the service is still offline. That means it's not connected to the right box, I think.\n\nChannel 1: Sir, can you please guide me? Can I can is there any possible I can do the video call\n\nChannel 0: I'm going to email you\n\nChannel 1: or\n\nChannel 0: shortly asking\n\nChannel 1: something?\n\nChannel 0: for a picture. Is that okay?\n\nChannel 1: Okay. Fine.\n\nChannel 0: Yeah. Let me just confirm the email. It's basilpjohnny@gmail.com.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I'm going to request a picture of your setup there, then\n\nChannel 1: Okay.\n\nChannel 0: just send me the picture for me to have a reference and review\n\nChannel 1: I didn't\n\nChannel 0: and\n\nChannel 1: write\n\nChannel 0: check.\n\nChannel 1: the password. Actually, what's the password? Password will be there'll be some username, admin, and the password. Something is showing.\n\nChannel 0: Yeah. No need for you to enter that one since the router is already preconfigured.\n\nChannel 1: Okay.\n\nChannel 0: You\n\nChannel 1: Fine.\n\nChannel 0: just need\n\nChannel 1: Then what\n\nChannel 0: to\n\nChannel 1: is the\n\nChannel 0: connect\n\nChannel 1: my password\n\nChannel 0: it\n\nChannel 1: like\n\nChannel 0: yeah.\n\nChannel 1: this?\n\nChannel 0: Connect the cables.\n\nChannel 1: No. No. It's it's an open one or, like, doing it to put a password?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.018134238198399544}],"sentiment":"neutral","sentiment_score":0.018134238198399544,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.08736533671617508},{"text":"Hello.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.12131402641534804},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.3530066907405853},{"text":"Good afternoon.","start":4.24,"end":5.2,"sentiment":"positive","sentiment_score":0.38726551830768585},{"text":"This is from","start":5.2,"end":6.18,"sentiment":"neutral","sentiment_score":0.18573972086111704}],"sentiment":"neutral","sentiment_score":0.24960477153460184,"channel":0,"num_words":9,"start":2.48,"end":6.18},{"sentences":[{"text":"Hey.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.16692644357681274},{"text":"Hello.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.09550239145755768}],"sentiment":"neutral","sentiment_score":0.1312144175171852,"channel":1,"num_words":2,"start":6.48,"end":7.12},{"sentences":[{"text":"Arizona.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.10041633248329164}],"sentiment":"neutral","sentiment_score":0.10041633248329164,"channel":0,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"Hi.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.19735124707221985},{"text":"Good afternoon.","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":0.28696485608816147}],"sentiment":"neutral","sentiment_score":0.2570936530828476,"channel":1,"num_words":3,"start":7.12,"end":8.26},{"sentences":[{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.15598614513874054}],"sentiment":"neutral","sentiment_score":0.15598614513874054,"channel":0,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"My name is Basil.","start":8.4,"end":9.46,"sentiment":"neutral","sentiment_score":0.09466521628201008},{"text":"You just called me before because I I just I just received a modem right now.","start":9.5199995,"end":15.139999,"sentiment":"neutral","sentiment_score":0.012253439519554377}],"sentiment":"neutral","sentiment_score":0.028735794872045518,"channel":1,"num_words":20,"start":8.4,"end":15.139999},{"sentences":[{"text":"You already have the modem?","start":17.154999,"end":18.615,"sentiment":"neutral","sentiment_score":-0.00671414053067565}],"sentiment":"neutral","sentiment_score":-0.00671414053067565,"channel":0,"num_words":5,"start":17.154999,"end":18.615},{"sentences":[{"text":"At the moment, I have that.","start":19.125,"end":20.165,"sentiment":"neutral","sentiment_score":-0.040875106739501156},{"text":"Can what is the password for this one?","start":20.165,"end":22.265,"sentiment":"neutral","sentiment_score":-0.028237307211384177}],"sentiment":"neutral","sentiment_score":-0.0336535070091486,"channel":1,"num_words":14,"start":19.125,"end":22.265},{"sentences":[{"text":"Is it connected to the NTD","start":24.994999,"end":26.835,"sentiment":"neutral","sentiment_score":-0.025340898272891838}],"sentiment":"neutral","sentiment_score":-0.025340898272891838,"channel":0,"num_words":6,"start":24.994999,"end":26.835},{"sentences":[{"text":"Sorry?","start":26.485,"end":26.985,"sentiment":"neutral","sentiment_score":-0.058866098523139954}],"sentiment":"neutral","sentiment_score":-0.058866098523139954,"channel":1,"num_words":1,"start":26.485,"end":26.985},{"sentences":[{"text":"box already?","start":26.835,"end":27.575,"sentiment":"neutral","sentiment_score":-0.053900524973869324},{"text":"Is it connected to the NTD box already?","start":29.18,"end":31.6,"sentiment":"neutral","sentiment_score":-0.03412642213515937}],"sentiment":"neutral","sentiment_score":-0.03808124270290136,"channel":0,"num_words":10,"start":26.835,"end":31.6},{"sentences":[{"text":"I just got disconnected the modem at the moment.","start":33.18,"end":36.56,"sentiment":"neutral","sentiment_score":-0.2817219015624788},{"text":"There's nothing nothing password.","start":37.42,"end":39.02,"sentiment":"negative","sentiment_score":-0.4310043007135391},{"text":"Nothing is mentioned in the box.","start":39.02,"end":40.4,"sentiment":"negative","sentiment_score":-0.3624517271916072}],"sentiment":"negative","sentiment_score":-0.33864340421400574,"channel":1,"num_words":19,"start":33.18,"end":40.4},{"sentences":[{"text":"Mhmm.","start":40.695,"end":41.195,"sentiment":"neutral","sentiment_score":-0.06419737637042999},{"text":"Okay.","start":46.454998,"end":46.954998,"sentiment":"neutral","sentiment_score":-0.03590729832649231},{"text":"Is it connected to the NTT box?","start":47.735,"end":49.835,"sentiment":"neutral","sentiment_score":-0.034348954047475545}],"sentiment":"neutral","sentiment_score":-0.0378385947810279,"channel":0,"num_words":9,"start":40.695,"end":49.835},{"sentences":[{"text":"Okay.","start":50.545002,"end":50.785,"sentiment":"neutral","sentiment_score":-0.04098621755838394},{"text":"One minute.","start":50.785,"end":51.265,"sentiment":"neutral","sentiment_score":-0.060328658670186996},{"text":"I'm just running outside.","start":51.265,"end":52.645,"sentiment":"neutral","sentiment_score":-0.06456599198281765},{"text":"IP address.","start":53.505,"end":54.405,"sentiment":"neutral","sentiment_score":-0.05191689543426037}],"sentiment":"neutral","sentiment_score":-0.05819347707761659,"channel":1,"num_words":9,"start":50.545002,"end":54.405},{"sentences":[{"text":"Okay.","start":54.055,"end":54.555,"sentiment":"neutral","sentiment_score":-0.039531268179416656}],"sentiment":"neutral","sentiment_score":-0.039531268179416656,"channel":0,"num_words":1,"start":54.055,"end":54.555},{"sentences":[{"text":"Sorry.","start":55.905,"end":56.405,"sentiment":"neutral","sentiment_score":-0.06346619129180908},{"text":"It's","start":57.985,"end":58.145,"sentiment":"neutral","sentiment_score":-0.049487244337797165}],"sentiment":"neutral","sentiment_score":-0.056476717814803123,"channel":1,"num_words":2,"start":55.905,"end":58.145},{"sentences":[{"text":"Yeah.","start":58.04,"end":58.54,"sentiment":"neutral","sentiment_score":-0.04335388168692589}],"sentiment":"neutral","sentiment_score":-0.04335388168692589,"channel":0,"num_words":1,"start":58.04,"end":58.54},{"sentences":[{"text":"there.","start":58.145,"end":58.645,"sentiment":"neutral","sentiment_score":-0.04478142410516739},{"text":"Okay.","start":59.27,"end":59.47,"sentiment":"neutral","sentiment_score":-0.012973591685295103},{"text":"Let","start":59.47,"end":59.67,"sentiment":"neutral","sentiment_score":-0.014654263854026794}],"sentiment":"neutral","sentiment_score":-0.024136426548163097,"channel":1,"num_words":3,"start":58.145,"end":59.67},{"sentences":[{"text":"But","start":59.64,"end":60.14,"sentiment":"neutral","sentiment_score":-0.02269589528441429}],"sentiment":"neutral","sentiment_score":-0.02269589528441429,"channel":0,"num_words":1,"start":59.64,"end":60.14},{"sentences":[{"text":"me check that","start":59.67,"end":60.39,"sentiment":"neutral","sentiment_score":-0.018617508312066395}],"sentiment":"neutral","sentiment_score":-0.018617508312066395,"channel":1,"num_words":3,"start":59.67,"end":60.39},{"sentences":[{"text":"is","start":60.36,"end":60.52,"sentiment":"neutral","sentiment_score":-0.018223198130726814}],"sentiment":"neutral","sentiment_score":-0.018223198130726814,"channel":0,"num_words":1,"start":60.36,"end":60.52},{"sentences":[{"text":"one.","start":60.39,"end":60.89,"sentiment":"neutral","sentiment_score":-0.025725552812218663}],"sentiment":"neutral","sentiment_score":-0.025725552812218663,"channel":1,"num_words":1,"start":60.39,"end":60.89},{"sentences":[{"text":"it yeah.","start":60.52,"end":61.66,"sentiment":"neutral","sentiment_score":-0.011337724979966879},{"text":"Is it connected to the NTD box already?","start":61.72,"end":64.14,"sentiment":"neutral","sentiment_score":-0.013300811056979},{"text":"The box","start":64.840004,"end":65.48,"sentiment":"neutral","sentiment_score":-0.018390554934740067}],"sentiment":"neutral","sentiment_score":-0.013821920690437159,"channel":0,"num_words":12,"start":60.52,"end":65.48},{"sentences":[{"text":"MPP","start":65.11,"end":65.59,"sentiment":"neutral","sentiment_score":-0.0200931616127491}],"sentiment":"neutral","sentiment_score":-0.0200931616127491,"channel":1,"num_words":1,"start":65.11,"end":65.59},{"sentences":[{"text":"mounted","start":65.48,"end":65.880005,"sentiment":"neutral","sentiment_score":-0.019704250618815426}],"sentiment":"neutral","sentiment_score":-0.019704250618815426,"channel":0,"num_words":1,"start":65.48,"end":65.880005},{"sentences":[{"text":"box","start":65.59,"end":65.99,"sentiment":"neutral","sentiment_score":-0.025867870077490807}],"sentiment":"neutral","sentiment_score":-0.025867870077490807,"channel":1,"num_words":1,"start":65.59,"end":65.99},{"sentences":[{"text":"on","start":65.880005,"end":66.04,"sentiment":"neutral","sentiment_score":-0.016797073185443878}],"sentiment":"neutral","sentiment_score":-0.016797073185443878,"channel":0,"num_words":1,"start":65.880005,"end":66.04},{"sentences":[{"text":"or,","start":65.99,"end":66.15,"sentiment":"neutral","sentiment_score":-0.02861800044775009}],"sentiment":"neutral","sentiment_score":-0.02861800044775009,"channel":1,"num_words":1,"start":65.99,"end":66.15},{"sentences":[{"text":"your","start":66.04,"end":66.28,"sentiment":"neutral","sentiment_score":-0.03231202811002731}],"sentiment":"neutral","sentiment_score":-0.03231202811002731,"channel":0,"num_words":1,"start":66.04,"end":66.28},{"sentences":[{"text":"like,","start":66.15,"end":66.65,"sentiment":"neutral","sentiment_score":-0.031819671392440796}],"sentiment":"neutral","sentiment_score":-0.031819671392440796,"channel":1,"num_words":1,"start":66.15,"end":66.65},{"sentences":[{"text":"wall?","start":66.28,"end":66.76,"sentiment":"neutral","sentiment_score":-0.02579537034034729},{"text":"Yeah.","start":66.76,"end":67.26,"sentiment":"neutral","sentiment_score":-0.019272377714514732}],"sentiment":"neutral","sentiment_score":-0.02253387402743101,"channel":0,"num_words":2,"start":66.28,"end":67.26},{"sentences":[{"text":"the do we need to connect the MPP box first or","start":67.270004,"end":72.47,"sentiment":"neutral","sentiment_score":-0.03297511979260228}],"sentiment":"neutral","sentiment_score":-0.03297511979260228,"channel":1,"num_words":11,"start":67.270004,"end":72.47},{"sentences":[{"text":"Sorry?","start":72.395,"end":72.895,"sentiment":"neutral","sentiment_score":-0.03270433098077774}],"sentiment":"neutral","sentiment_score":-0.03270433098077774,"channel":0,"num_words":1,"start":72.395,"end":72.895},{"sentences":[{"text":"directly with the LAN connection?","start":72.47,"end":73.85,"sentiment":"neutral","sentiment_score":-0.03148778453469277}],"sentiment":"neutral","sentiment_score":-0.03148778453469277,"channel":1,"num_words":5,"start":72.47,"end":73.85},{"sentences":[{"text":"It should be connect the router should be connected at connected at the NTD box.","start":76.634995,"end":81.615,"sentiment":"neutral","sentiment_score":0.0038848500698804855}],"sentiment":"neutral","sentiment_score":0.0038848500698804855,"channel":0,"num_words":15,"start":76.634995,"end":81.615},{"sentences":[{"text":"Okay.","start":81.845,"end":82.245,"sentiment":"neutral","sentiment_score":-0.0012319255620241163},{"text":"So we need to connect the Ethernet.","start":82.245,"end":83.865,"sentiment":"neutral","sentiment_score":-0.004357031280440944}],"sentiment":"neutral","sentiment_score":-0.00396639306563884,"channel":1,"num_words":8,"start":81.845,"end":83.865},{"sentences":[{"text":"Yeah.","start":85.97,"end":86.29,"sentiment":"neutral","sentiment_score":0.010604677721858025},{"text":"Connect the NTD box to the one port, w a n port on your router.","start":86.29,"end":91.43,"sentiment":"neutral","sentiment_score":0.005124782460431258},{"text":"Yeah.","start":95.89,"end":96.369995,"sentiment":"neutral","sentiment_score":0.0026766732335090637},{"text":"W a n.","start":96.369995,"end":97.67,"sentiment":"neutral","sentiment_score":-0.00996967994918426},{"text":"K.","start":105.855,"end":106.355,"sentiment":"neutral","sentiment_score":-0.015798598527908325}],"sentiment":"neutral","sentiment_score":0.00211644997554166,"channel":0,"num_words":21,"start":85.97,"end":106.355},{"sentences":[{"text":"No.","start":113.375,"end":113.615005,"sentiment":"neutral","sentiment_score":-0.04192328080534935},{"text":"It should be w a n.","start":113.615005,"end":115.475006,"sentiment":"neutral","sentiment_score":-0.03477469397087892}],"sentiment":"neutral","sentiment_score":-0.03579592066151755,"channel":0,"num_words":7,"start":113.375,"end":115.475006},{"sentences":[{"text":"Okay.","start":118.8,"end":119.12,"sentiment":"neutral","sentiment_score":-0.022788939997553825},{"text":"Where I need to connect?","start":120.4,"end":124.91,"sentiment":"neutral","sentiment_score":-0.024241993948817254},{"text":"Hello?","start":131.005,"end":131.505,"sentiment":"neutral","sentiment_score":-0.010637597180902958}],"sentiment":"neutral","sentiment_score":-0.022090929560363293,"channel":1,"num_words":7,"start":118.8,"end":131.505},{"sentences":[{"text":"Yes.","start":133.345,"end":133.665,"sentiment":"neutral","sentiment_score":0.0005849730223417282},{"text":"Hello?","start":133.665,"end":134.165,"sentiment":"neutral","sentiment_score":-0.005721634719520807}],"sentiment":"neutral","sentiment_score":-0.0025683308485895395,"channel":0,"num_words":2,"start":133.345,"end":134.165},{"sentences":[{"text":"The other end where I need to connect?","start":134.925,"end":136.705,"sentiment":"neutral","sentiment_score":-0.014121443964540958}],"sentiment":"neutral","sentiment_score":-0.014121443964540958,"channel":1,"num_words":8,"start":134.925,"end":136.705},{"sentences":[{"text":"Should be at the NTD box, the box on your wall.","start":138.86499,"end":142.64,"sentiment":"neutral","sentiment_score":0.0006189459765499288},{"text":"Can you","start":143.42,"end":143.74,"sentiment":"neutral","sentiment_score":0.004099665209650993}],"sentiment":"neutral","sentiment_score":0.001154441243180862,"channel":0,"num_words":13,"start":138.86499,"end":143.74},{"sentences":[{"text":"Okay.","start":143.67,"end":144.17,"sentiment":"neutral","sentiment_score":0.003954789601266384}],"sentiment":"neutral","sentiment_score":0.003954789601266384,"channel":1,"num_words":1,"start":143.67,"end":144.17},{"sentences":[{"text":"see that one?","start":143.74,"end":144.62,"sentiment":"neutral","sentiment_score":-0.003996985964477062}],"sentiment":"neutral","sentiment_score":-0.003996985964477062,"channel":0,"num_words":3,"start":143.74,"end":144.62},{"sentences":[{"text":"With the","start":144.23,"end":144.71,"sentiment":"neutral","sentiment_score":-0.014708632603287697}],"sentiment":"neutral","sentiment_score":-0.014708632603287697,"channel":1,"num_words":2,"start":144.23,"end":144.71},{"sentences":[{"text":"Yeah.","start":144.62,"end":145.12,"sentiment":"neutral","sentiment_score":-0.012718021869659424}],"sentiment":"neutral","sentiment_score":-0.012718021869659424,"channel":0,"num_words":1,"start":144.62,"end":145.12},{"sentences":[{"text":"broadband I need to put or, like, where I need to put?","start":144.71,"end":147.7,"sentiment":"neutral","sentiment_score":-0.020208832963059347}],"sentiment":"neutral","sentiment_score":-0.020208832963059347,"channel":1,"num_words":12,"start":144.71,"end":147.7},{"sentences":[{"text":"Can you check how many ports are there?","start":150.7,"end":154.065,"sentiment":"neutral","sentiment_score":-0.011800021165981889},{"text":"How many ports","start":154.625,"end":155.425,"sentiment":"neutral","sentiment_score":-0.006185787729918957}],"sentiment":"neutral","sentiment_score":-0.01026886659251018,"channel":0,"num_words":11,"start":150.7,"end":155.425},{"sentences":[{"text":"It's","start":155.045,"end":155.545,"sentiment":"neutral","sentiment_score":-0.00689511327072978}],"sentiment":"neutral","sentiment_score":-0.00689511327072978,"channel":1,"num_words":1,"start":155.045,"end":155.545},{"sentences":[{"text":"are available?","start":155.425,"end":156.085,"sentiment":"neutral","sentiment_score":-0.005013266112655401}],"sentiment":"neutral","sentiment_score":-0.005013266112655401,"channel":0,"num_words":2,"start":155.425,"end":156.085},{"sentences":[{"text":"the Ethernet one zero two three four.","start":155.685,"end":159.785,"sentiment":"neutral","sentiment_score":-0.001990205342216151}],"sentiment":"neutral","sentiment_score":-0.001990205342216151,"channel":1,"num_words":7,"start":155.685,"end":159.785},{"sentences":[{"text":"Okay.","start":159.345,"end":159.66501,"sentiment":"neutral","sentiment_score":0.011000151745975018},{"text":"Can we try it to the first one, the Ethernet one?","start":159.66501,"end":163.205,"sentiment":"neutral","sentiment_score":0.009918409145691177}],"sentiment":"neutral","sentiment_score":0.010008554362381497,"channel":0,"num_words":12,"start":159.345,"end":163.205},{"sentences":[{"text":"Just a minute.","start":164.645,"end":165.545,"sentiment":"neutral","sentiment_score":-0.012555772438645363}],"sentiment":"neutral","sentiment_score":-0.012555772438645363,"channel":1,"num_words":3,"start":164.645,"end":165.545},{"sentences":[{"text":"Sure.","start":166.76,"end":167.26,"sentiment":"neutral","sentiment_score":0.04345538467168808}],"sentiment":"neutral","sentiment_score":0.04345538467168808,"channel":0,"num_words":1,"start":166.76,"end":167.26},{"sentences":[{"text":"Yeah.","start":202.94,"end":203.42,"sentiment":"neutral","sentiment_score":0.02768619917333126},{"text":"It's connected right now.","start":203.42,"end":204.8,"sentiment":"neutral","sentiment_score":0.028141172602772713},{"text":"Do I need to do anything?","start":208.06,"end":209.28,"sentiment":"neutral","sentiment_score":-0.0975833913932244}],"sentiment":"neutral","sentiment_score":-0.04047722352499312,"channel":1,"num_words":11,"start":202.94,"end":209.28},{"sentences":[{"text":"Can you see the indicator lights at the router?","start":212.275,"end":214.535,"sentiment":"neutral","sentiment_score":0.02882423686484496},{"text":"Is it switched on?","start":214.595,"end":215.97499,"sentiment":"neutral","sentiment_score":0.013236413476988673},{"text":"Is there a light?","start":216.11499,"end":217.05,"sentiment":"neutral","sentiment_score":0.008017709362320602},{"text":"How about the NTD box?","start":221.05,"end":222.91,"sentiment":"neutral","sentiment_score":0.011124869901686906}],"sentiment":"neutral","sentiment_score":0.018184498756785284,"channel":0,"num_words":22,"start":212.275,"end":222.91},{"sentences":[{"text":"MCP box.","start":224.47,"end":225.61,"sentiment":"neutral","sentiment_score":0.009480125270783901}],"sentiment":"neutral","sentiment_score":0.009480125270783901,"channel":1,"num_words":2,"start":224.47,"end":225.61},{"sentences":[{"text":"Does it has drain lights?","start":228.81,"end":230.35,"sentiment":"neutral","sentiment_score":0.007686924654990435}],"sentiment":"neutral","sentiment_score":0.007686924654990435,"channel":0,"num_words":5,"start":228.81,"end":230.35},{"sentences":[{"text":"Green light.","start":232.47,"end":233.20999,"sentiment":"neutral","sentiment_score":-0.02205173298716545},{"text":"Not able to find anything, actually.","start":234.69499,"end":236.555,"sentiment":"negative","sentiment_score":-0.5391016950209936},{"text":"It's connected to one","start":237.17499,"end":239.095,"sentiment":"neutral","sentiment_score":-0.12478170543909073}],"sentiment":"neutral","sentiment_score":-0.31482003815472126,"channel":1,"num_words":12,"start":232.47,"end":239.095},{"sentences":[{"text":"Yeah.","start":239.015,"end":239.175,"sentiment":"neutral","sentiment_score":-0.0491170659661293}],"sentiment":"neutral","sentiment_score":-0.0491170659661293,"channel":0,"num_words":1,"start":239.015,"end":239.175},{"sentences":[{"text":"minute.","start":239.095,"end":239.595,"sentiment":"neutral","sentiment_score":-0.010162187740206718}],"sentiment":"neutral","sentiment_score":-0.010162187740206718,"channel":1,"num_words":1,"start":239.095,"end":239.595},{"sentences":[{"text":"There should be drain light.","start":239.175,"end":240.875,"sentiment":"neutral","sentiment_score":-0.010450755059719086}],"sentiment":"neutral","sentiment_score":-0.010450755059719086,"channel":0,"num_words":5,"start":239.175,"end":240.875},{"sentences":[{"text":"K.","start":241.575,"end":241.89499,"sentiment":"neutral","sentiment_score":0.02868804894387722},{"text":"Fine.","start":241.89499,"end":242.39499,"sentiment":"neutral","sentiment_score":0.08294342458248138},{"text":"Okay.","start":242.45499,"end":242.855,"sentiment":"neutral","sentiment_score":0.059218067675828934},{"text":"Fine.","start":242.855,"end":243.355,"sentiment":"neutral","sentiment_score":0.05398992449045181}],"sentiment":"neutral","sentiment_score":0.05620986642315984,"channel":1,"num_words":4,"start":241.575,"end":243.355},{"sentences":[{"text":"Mhmm.","start":244.615,"end":245.04,"sentiment":"neutral","sentiment_score":-0.01930447295308113}],"sentiment":"neutral","sentiment_score":-0.01930447295308113,"channel":0,"num_words":1,"start":244.615,"end":245.04},{"sentences":[{"text":"I don't know.","start":254.29001,"end":255.01,"sentiment":"neutral","sentiment_score":-0.09550114969412486},{"text":"Okay.","start":255.01,"end":255.51,"sentiment":"neutral","sentiment_score":-0.030376821756362915},{"text":"Is this a small one or top one I need to put, actually?","start":256.21,"end":258.93,"sentiment":"neutral","sentiment_score":-0.02740813376238713},{"text":"I'm not.","start":258.93,"end":259.67,"sentiment":"neutral","sentiment_score":-0.11125039681792259}],"sentiment":"neutral","sentiment_score":-0.04714141070450607,"channel":1,"num_words":19,"start":254.29001,"end":259.67},{"sentences":[{"text":"Is there available ports at the small one?","start":262.895,"end":265.555,"sentiment":"neutral","sentiment_score":-0.05697078350931406}],"sentiment":"neutral","sentiment_score":-0.05697078350931406,"channel":0,"num_words":8,"start":262.895,"end":265.555},{"sentences":[{"text":"There is a one small box, sir.","start":267.895,"end":269.81497,"sentiment":"neutral","sentiment_score":-0.03659813691462789},{"text":"What is what that is DigiSAT.","start":269.81497,"end":271.59497,"sentiment":"neutral","sentiment_score":-0.025230939189593},{"text":"On top of them, there is another body there.","start":272.13498,"end":274.53,"sentiment":"neutral","sentiment_score":-0.05412705739339193}],"sentiment":"neutral","sentiment_score":-0.0406689140945673,"channel":1,"num_words":22,"start":267.895,"end":274.53},{"sentences":[{"text":"Okay.","start":278.37,"end":278.87,"sentiment":"neutral","sentiment_score":-0.027824603021144867},{"text":"Is it a black big one?","start":280.77,"end":283.43,"sentiment":"neutral","sentiment_score":-0.05664781046410402}],"sentiment":"neutral","sentiment_score":-0.05253020940082414,"channel":0,"num_words":7,"start":278.37,"end":283.43},{"sentences":[{"text":"We're going to need to put that support.","start":284.69,"end":286.71,"sentiment":"neutral","sentiment_score":-0.15326970629394054}],"sentiment":"neutral","sentiment_score":-0.15326970629394054,"channel":1,"num_words":8,"start":284.69,"end":286.71},{"sentences":[{"text":"Yeah.","start":288.625,"end":289.125,"sentiment":"neutral","sentiment_score":-0.0013548340648412704}],"sentiment":"neutral","sentiment_score":-0.0013548340648412704,"channel":0,"num_words":1,"start":288.625,"end":289.125},{"sentences":[{"text":"Let me try that one.","start":288.945,"end":297.765,"sentiment":"neutral","sentiment_score":0.017752335593104362},{"text":"What is the the username, will you?","start":300.305,"end":303.265,"sentiment":"neutral","sentiment_score":0.0031036378017493655},{"text":"Like, That's it to Australia or at Australia two things are coming.","start":303.265,"end":307.72998,"sentiment":"neutral","sentiment_score":-0.02805881613555054}],"sentiment":"neutral","sentiment_score":-0.009425777127034962,"channel":1,"num_words":24,"start":288.945,"end":307.72998},{"sentences":[{"text":"On our end, the service is still offline.","start":318.79498,"end":322.41498,"sentiment":"neutral","sentiment_score":-0.28983810171484947},{"text":"That means it's not connected to the right box, I think.","start":322.47498,"end":327.18,"sentiment":"neutral","sentiment_score":-0.2932524355975064}],"sentiment":"neutral","sentiment_score":-0.2918148213311246,"channel":0,"num_words":19,"start":318.79498,"end":327.18},{"sentences":[{"text":"Sir, can you please guide me?","start":328.065,"end":329.685,"sentiment":"neutral","sentiment_score":0.032380019004146256},{"text":"Can I can is there any possible I can do the video call","start":329.745,"end":334.78003,"sentiment":"neutral","sentiment_score":0.10978675920229691}],"sentiment":"neutral","sentiment_score":0.0853425254555125,"channel":1,"num_words":19,"start":328.065,"end":334.78003},{"sentences":[{"text":"I'm going to email you","start":335.08,"end":336.68,"sentiment":"neutral","sentiment_score":0.11909303069114685}],"sentiment":"neutral","sentiment_score":0.11909303069114685,"channel":0,"num_words":5,"start":335.08,"end":336.68},{"sentences":[{"text":"or","start":336.36002,"end":336.86002,"sentiment":"neutral","sentiment_score":0.09362877905368804}],"sentiment":"neutral","sentiment_score":0.09362877905368804,"channel":1,"num_words":1,"start":336.36002,"end":336.86002},{"sentences":[{"text":"shortly asking","start":336.68,"end":338.445,"sentiment":"neutral","sentiment_score":0.09466354921460152}],"sentiment":"neutral","sentiment_score":0.09466354921460152,"channel":0,"num_words":2,"start":336.68,"end":338.445},{"sentences":[{"text":"something?","start":338.44,"end":338.94,"sentiment":"neutral","sentiment_score":0.05456187576055527}],"sentiment":"neutral","sentiment_score":0.05456187576055527,"channel":1,"num_words":1,"start":338.44,"end":338.94},{"sentences":[{"text":"for a picture.","start":338.445,"end":339.165,"sentiment":"neutral","sentiment_score":0.04462279627720515},{"text":"Is that okay?","start":339.165,"end":339.985,"sentiment":"neutral","sentiment_score":0.08085585633913676}],"sentiment":"neutral","sentiment_score":0.06273932630817096,"channel":0,"num_words":6,"start":338.445,"end":339.985},{"sentences":[{"text":"Okay.","start":340.52002,"end":340.92,"sentiment":"neutral","sentiment_score":0.08956284075975418},{"text":"Fine.","start":340.92,"end":341.42,"sentiment":"neutral","sentiment_score":0.13953426480293274}],"sentiment":"neutral","sentiment_score":0.11454855278134346,"channel":1,"num_words":2,"start":340.52002,"end":341.42},{"sentences":[{"text":"Yeah.","start":342.125,"end":342.625,"sentiment":"neutral","sentiment_score":0.13070189952850342},{"text":"Let me just confirm the email.","start":342.685,"end":344.285,"sentiment":"neutral","sentiment_score":0.1475804646809896},{"text":"It's basilpjohnny@gmail.com.","start":344.285,"end":347.185,"sentiment":"neutral","sentiment_score":0.10869934037327766}],"sentiment":"neutral","sentiment_score":0.13706481870677736,"channel":0,"num_words":9,"start":342.125,"end":347.185},{"sentences":[{"text":"Yeah.","start":347.30502,"end":347.80502,"sentiment":"neutral","sentiment_score":0.09823954850435256}],"sentiment":"neutral","sentiment_score":0.09823954850435256,"channel":1,"num_words":1,"start":347.30502,"end":347.80502},{"sentences":[{"text":"Okay.","start":348.845,"end":349.245,"sentiment":"neutral","sentiment_score":0.10719966888427734},{"text":"I'm going to request a picture of your setup there, then","start":349.245,"end":352.69,"sentiment":"neutral","sentiment_score":0.12885556505485016}],"sentiment":"neutral","sentiment_score":0.12705090704063574,"channel":0,"num_words":12,"start":348.845,"end":352.69},{"sentences":[{"text":"Okay.","start":352.58502,"end":353.08502,"sentiment":"neutral","sentiment_score":0.13132382929325104}],"sentiment":"neutral","sentiment_score":0.13132382929325104,"channel":1,"num_words":1,"start":352.58502,"end":353.08502},{"sentences":[{"text":"just send me the picture for me to have a reference and review","start":352.69,"end":356.45,"sentiment":"neutral","sentiment_score":0.1308558967251044}],"sentiment":"neutral","sentiment_score":0.1308558967251044,"channel":0,"num_words":13,"start":352.69,"end":356.45},{"sentences":[{"text":"I didn't","start":356.02502,"end":356.505,"sentiment":"neutral","sentiment_score":0.06655753962695599}],"sentiment":"neutral","sentiment_score":0.06655753962695599,"channel":1,"num_words":2,"start":356.02502,"end":356.505},{"sentences":[{"text":"and","start":356.45,"end":356.53,"sentiment":"neutral","sentiment_score":0.0286133736371994}],"sentiment":"neutral","sentiment_score":0.0286133736371994,"channel":0,"num_words":1,"start":356.45,"end":356.53},{"sentences":[{"text":"write","start":356.505,"end":356.825,"sentiment":"neutral","sentiment_score":0.01776012033224106}],"sentiment":"neutral","sentiment_score":0.01776012033224106,"channel":1,"num_words":1,"start":356.505,"end":356.825},{"sentences":[{"text":"check.","start":356.53,"end":357.03,"sentiment":"neutral","sentiment_score":0.05087080970406532}],"sentiment":"neutral","sentiment_score":0.05087080970406532,"channel":0,"num_words":1,"start":356.53,"end":357.03},{"sentences":[{"text":"the password.","start":356.825,"end":357.46503,"sentiment":"neutral","sentiment_score":0.03182452544569969},{"text":"Actually, what's the password?","start":357.46503,"end":359.06,"sentiment":"neutral","sentiment_score":0.04886420350521803},{"text":"Password will be there'll be some username, admin, and the password.","start":359.06,"end":362.58002,"sentiment":"neutral","sentiment_score":0.07533310048959473},{"text":"Something is showing.","start":362.58002,"end":363.48,"sentiment":"neutral","sentiment_score":0.08324200908342998}],"sentiment":"neutral","sentiment_score":0.06687479987740516,"channel":1,"num_words":20,"start":356.825,"end":363.48},{"sentences":[{"text":"Yeah.","start":364.13,"end":364.63,"sentiment":"neutral","sentiment_score":0.14923635125160217},{"text":"No need for you to enter that one since the router is already preconfigured.","start":364.93,"end":369.645,"sentiment":"neutral","sentiment_score":0.10683854722550937}],"sentiment":"neutral","sentiment_score":0.10966506749391555,"channel":0,"num_words":15,"start":364.13,"end":369.645},{"sentences":[{"text":"Okay.","start":371.06,"end":371.38,"sentiment":"neutral","sentiment_score":0.12382067739963531}],"sentiment":"neutral","sentiment_score":0.12382067739963531,"channel":1,"num_words":1,"start":371.06,"end":371.38},{"sentences":[{"text":"You","start":371.225,"end":371.38498,"sentiment":"neutral","sentiment_score":0.10039208829402924}],"sentiment":"neutral","sentiment_score":0.10039208829402924,"channel":0,"num_words":1,"start":371.225,"end":371.38498},{"sentences":[{"text":"Fine.","start":371.38,"end":371.7,"sentiment":"neutral","sentiment_score":0.0985129177570343}],"sentiment":"neutral","sentiment_score":0.0985129177570343,"channel":1,"num_words":1,"start":371.38,"end":371.7},{"sentences":[{"text":"just need","start":371.38498,"end":371.865,"sentiment":"neutral","sentiment_score":0.034973420202732086}],"sentiment":"neutral","sentiment_score":0.034973420202732086,"channel":0,"num_words":2,"start":371.38498,"end":371.865},{"sentences":[{"text":"Then what","start":371.7,"end":372.02002,"sentiment":"neutral","sentiment_score":-0.0028740642592310905}],"sentiment":"neutral","sentiment_score":-0.0028740642592310905,"channel":1,"num_words":2,"start":371.7,"end":372.02002},{"sentences":[{"text":"to","start":371.865,"end":372.26498,"sentiment":"neutral","sentiment_score":-0.02296370267868042}],"sentiment":"neutral","sentiment_score":-0.02296370267868042,"channel":0,"num_words":1,"start":371.865,"end":372.26498},{"sentences":[{"text":"is the","start":372.02002,"end":372.42,"sentiment":"neutral","sentiment_score":-0.041743695735931396}],"sentiment":"neutral","sentiment_score":-0.041743695735931396,"channel":1,"num_words":2,"start":372.02002,"end":372.42},{"sentences":[{"text":"connect","start":372.26498,"end":372.66498,"sentiment":"neutral","sentiment_score":-0.06542252004146576}],"sentiment":"neutral","sentiment_score":-0.06542252004146576,"channel":0,"num_words":1,"start":372.26498,"end":372.66498},{"sentences":[{"text":"my password","start":372.42,"end":373.06,"sentiment":"neutral","sentiment_score":-0.048106566071510315}],"sentiment":"neutral","sentiment_score":-0.048106566071510315,"channel":1,"num_words":2,"start":372.42,"end":373.06},{"sentences":[{"text":"it","start":372.66498,"end":372.82498,"sentiment":"neutral","sentiment_score":-0.021293722093105316}],"sentiment":"neutral","sentiment_score":-0.021293722093105316,"channel":0,"num_words":1,"start":372.66498,"end":372.82498},{"sentences":[{"text":"like","start":373.06,"end":373.30002,"sentiment":"neutral","sentiment_score":0.00047526508569717407}],"sentiment":"neutral","sentiment_score":0.00047526508569717407,"channel":1,"num_words":1,"start":373.06,"end":373.30002},{"sentences":[{"text":"yeah.","start":373.065,"end":373.565,"sentiment":"neutral","sentiment_score":-0.005220865830779076}],"sentiment":"neutral","sentiment_score":-0.005220865830779076,"channel":0,"num_words":1,"start":373.065,"end":373.565},{"sentences":[{"text":"this?","start":373.30002,"end":373.635,"sentiment":"neutral","sentiment_score":-0.0290871262550354}],"sentiment":"neutral","sentiment_score":-0.0290871262550354,"channel":1,"num_words":1,"start":373.30002,"end":373.635},{"sentences":[{"text":"Connect the cables.","start":373.94498,"end":375.005,"sentiment":"neutral","sentiment_score":-0.06974440564711888}],"sentiment":"neutral","sentiment_score":-0.06974440564711888,"channel":0,"num_words":3,"start":373.94498,"end":375.005},{"sentences":[{"text":"No.","start":376.035,"end":376.195,"sentiment":"neutral","sentiment_score":-0.1872899234294891},{"text":"No.","start":376.195,"end":376.595,"sentiment":"neutral","sentiment_score":-0.06598898768424988},{"text":"It's it's an open one or, like, doing it to put a password?","start":376.595,"end":379.89502,"sentiment":"neutral","sentiment_score":-0.01605266733811452}],"sentiment":"neutral","sentiment_score":-0.030797572433948518,"channel":1,"num_words":15,"start":376.035,"end":379.89502}]},"summary":{"result":"success","short":"The customer receives a call from a representative from Hey. Arizona, who asks about the customer's modem and router connection. The customer confirms that the modem is connected to the NTD box and asks about the ports available for the Ethernet and MCP boxes. The representative guides the customer through setting up the router and sends a picture to review."},"intents":{"segments":[{"text":"Can you see the indicator lights at the router? Is it switched on?","start_word":310,"end_word":322,"intents":[{"intent":"Get help with router setup","confidence_score":0.0007945313}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.07560452818870544},{"text":"Good afternoon. Good afternoon.","start_word":3,"end_word":6,"sentiment":"positive","sentiment_score":0.35750800371170044},{"text":"This is from Hey. Hello. Arizona. Hi. Good afternoon. Yeah. My name is Basil. You just called me before because I I just I just received a modem right now. You already have the modem? At the moment, I have that. Can what is the password for this one? Is it connected to the NTD Sorry? box already? Is it connected to the NTD box already? I just got disconnected the modem at the moment.","start_word":7,"end_word":81,"sentiment":"neutral","sentiment_score":-0.00912169460207224},{"text":"There's nothing nothing password. Nothing is mentioned in the box.","start_word":82,"end_word":91,"sentiment":"negative","sentiment_score":-0.38676735758781433},{"text":"Mhmm. Okay. Is it connected to the NTT box? Okay. One minute. I'm just running outside. IP address. Okay. Sorry. It's Yeah. there. Okay. Let But me check that is one. it yeah. Is it connected to the NTD box already? The box MPP mounted box on or, your like, wall? Yeah. the do we need to connect the MPP box first or Sorry? directly with the LAN connection? It should be connect the router should be connected at connected at the NTD box. Okay. So we need to connect the Ethernet. Yeah. Connect the NTD box to the one port, w a n port on your router. Yeah. W a n. K. No. It should be w a n. Okay. Where I need to connect? Hello? Yes. Hello? The other end where I need to connect? Should be at the NTD box, the box on your wall. Can you Okay. see that one? With the Yeah. broadband I need to put or, like, where I need to put? Can you check how many ports are there? How many ports It's are available? the Ethernet one zero two three four. Okay. Can we try it to the first one, the Ethernet one? Just a minute. Sure. Yeah. It's connected right now. Do I need to do anything? Can you see the indicator lights at the router? Is it switched on? Is there a light? How about the NTD box? MCP box. Does it has drain lights? Green light.","start_word":92,"end_word":339,"sentiment":"neutral","sentiment_score":-0.013290254632011056},{"text":"Not able to find anything, actually.","start_word":340,"end_word":345,"sentiment":"negative","sentiment_score":-0.5422616600990295},{"text":"It's connected to one Yeah. minute. There should be drain light. K. Fine. Okay. Fine. Mhmm. I don't know. Okay. Is this a small one or top one I need to put, actually? I'm not. Is there available ports at the small one? There is a one small box, sir. What is what that is DigiSAT. On top of them, there is another body there. Okay. Is it a black big one? We're going to need to put that support. Yeah. Let me try that one. What is the the username, will you? Like, That's it to Australia or at Australia two things are coming. On our end, the service is still offline. That means it's not connected to the right box, I think. Sir, can you please guide me? Can I can is there any possible I can do the video call I'm going to email you or shortly asking something? for a picture. Is that okay? Okay. Fine. Yeah. Let me just confirm the email. It's basilpjohnny@gmail.com. Yeah. Okay. I'm going to request a picture of your setup there, then Okay. just send me the picture for me to have a reference and review I didn't and write check. the password. Actually, what's the password? Password will be there'll be some username, admin, and the password. Something is showing. Yeah. No need for you to enter that one since the router is already preconfigured. Okay. You Fine. just need Then what to is the connect my password it like yeah. this? Connect the cables. No. No. It's it's an open one or, like, doing it to put a password?","start_word":346,"end_word":616,"sentiment":"neutral","sentiment_score":0.002248047196350964}],"average":{"sentiment":"neutral","sentiment_score":-0.014136233646209508}}}}