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Hello. Good morning. This is Maureen from Ertau tech support. Am I speaking with Akash Datta?\n\nYeah. Just wanted to confirm regarding your cancellation. So it was mentioned here that you're you're allocated to a new address? Yeah. And you don't want us to proceed with the new address?\n\nWe can if that's available, if that's serviceable with Ertel so that okay. Just wanted to confirm, is it today that we're going to cancel the service? I'm sorry? No. We can cancel it within this day or in this following days.\n\nWe can back the day. Mhmm. Okay. Okay. Hang on.\n\nLet me just put you on hold to check your account. Hello, Akash? Hello? Yes. Thank you for waiting.\n\nSo after checking your account, you have no outstanding balance, and your contract has been fulfilled. So we can now proceed with the cancellation within this day. So once we have successfully canceled the account, our accounts department will send you an email confirmation then. Then that's it. 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you.","start":69.98,"end":70.72,"sentiment":"neutral","sentiment_score":0.1670004427433014}],"sentiment":"neutral","sentiment_score":0.13939458628495535,"channel":1,"num_words":3,"start":69.5,"end":70.72},{"sentences":[{"text":"Hello, Akash?","start":97.885,"end":98.945,"sentiment":"neutral","sentiment_score":0.07808390259742737},{"text":"Hello?","start":101.965,"end":102.465,"sentiment":"neutral","sentiment_score":0.03806595131754875}],"sentiment":"neutral","sentiment_score":0.06474458550413449,"channel":0,"num_words":3,"start":97.885,"end":102.465},{"sentences":[{"text":"Yes.","start":102.07,"end":102.549995,"sentiment":"neutral","sentiment_score":0.07801884412765503},{"text":"Yes.","start":102.549995,"end":102.869995,"sentiment":"neutral","sentiment_score":0.10535690933465958},{"text":"Yes.","start":102.869995,"end":103.369995,"sentiment":"neutral","sentiment_score":0.1342310905456543}],"sentiment":"neutral","sentiment_score":0.1058689480026563,"channel":1,"num_words":3,"start":102.07,"end":103.369995},{"sentences":[{"text":"Yes.","start":103.645,"end":104.145,"sentiment":"neutral","sentiment_score":0.20120254158973697},{"text":"Thank you for waiting.","start":104.284996,"end":105.345,"sentiment":"positive","sentiment_score":0.38661082088947296},{"text":"So after checking your account, you have no outstanding balance, and your contract has been fulfilled.","start":105.485,"end":111.46,"sentiment":"neutral","sentiment_score":0.28517803736031055},{"text":"So we can now proceed with the cancellation within this day.","start":111.52,"end":115.38,"sentiment":"neutral","sentiment_score":0.3115144385532899},{"text":"So once we have successfully canceled the account, our accounts department will send you an email confirmation then.","start":115.52,"end":122.74,"sentiment":"neutral","sentiment_score":0.2853608984086249}],"sentiment":"neutral","sentiment_score":0.2974729883670807,"channel":0,"num_words":50,"start":103.645,"end":122.74},{"sentences":[{"text":"Then that's it.","start":123.205,"end":124.345,"sentiment":"neutral","sentiment_score":0.2445832888285319},{"text":"Nothing no need to do anything on your end.","start":124.805,"end":127.545,"sentiment":"neutral","sentiment_score":0.22301573554674783}],"sentiment":"neutral","sentiment_score":0.22840762386719385,"channel":0,"num_words":12,"start":123.205,"end":127.545},{"sentences":[{"text":"Amazing.","start":127.99888,"end":128.39888,"sentiment":"positive","sentiment_score":0.6479421854019165},{"text":"Thank you so much.","start":128.39888,"end":129.37888,"sentiment":"positive","sentiment_score":0.6999917775392532}],"sentiment":"positive","sentiment_score":0.6895818591117859,"channel":1,"num_words":5,"start":127.99888,"end":129.37888},{"sentences":[{"text":"Okay.","start":129.765,"end":130.085,"sentiment":"positive","sentiment_score":0.39107125997543335},{"text":"Thank you.","start":130.085,"end":130.645,"sentiment":"positive","sentiment_score":0.47621142864227295},{"text":"Bye.","start":130.645,"end":130.885,"sentiment":"positive","sentiment_score":0.38713106513023376},{"text":"Have a great day.","start":130.885,"end":131.945,"sentiment":"positive","sentiment_score":0.6192239075899124}],"sentiment":"positive","sentiment_score":0.5259401015937328,"channel":0,"num_words":8,"start":129.765,"end":131.945},{"sentences":[{"text":"You too.","start":131.91887,"end":132.47888,"sentiment":"neutral","sentiment_score":0.29248636960983276},{"text":"Bye.","start":132.47888,"end":132.97888,"sentiment":"neutral","sentiment_score":0.12411339581012726}],"sentiment":"neutral","sentiment_score":0.23636204500993094,"channel":1,"num_words":3,"start":131.91887,"end":132.97888}]},"summary":{"result":"success","short":"A representative from Erutive tech support calls Akash D Mobile to confirm his cancellation and confirm his new address. The representative informs Akash that he has no outstanding balance and his contract has been fulfilled, so they can cancel his account within the day and receive an email confirmation. The call ends with the representative thanking Akash and wishing him a good day."},"intents":{"segments":[{"text":"Just wanted to confirm regarding your cancellation. So it was mentioned here that you're you're allocated to a new address? Yes. Yeah.","start_word":21,"end_word":42,"intents":[{"intent":"Confirm cancellation","confidence_score":0.17228287}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good morning. This is Maureen from Ertau tech support. Am I speaking with Akash Datta? Yes. Speaking. Yeah. Just wanted to confirm regarding your cancellation. So it was mentioned here that you're you're allocated to a new address? Yes. Yeah. And you don't want us to proceed with the new address? We can if that's available, if that's serviceable with Ertel No. so Thank that you. okay. Just wanted to confirm, is it today that we're going to cancel the service? It it's not possible to backdate. Right? I'm sorry? Can you backdate it to '12 to June? No. We can cancel it within this day or in this following days. We Yeah. can Today back is the day. Mhmm. Okay. Okay. Hang on. Let me just put you on hold to check your fine. account. Okay. Thank you. Hello, Akash? Hello? Yes. Yes. Yes. Yes.","start_word":0,"end_word":148,"sentiment":"neutral","sentiment_score":0.0056703221052885056},{"text":"Thank you for waiting.","start_word":149,"end_word":152,"sentiment":"positive","sentiment_score":0.3855727016925812},{"text":"So after checking your account, you have no outstanding balance, and your contract has been fulfilled. So we can now proceed with the cancellation within this day. So once we have successfully canceled the account, our accounts department will send you an email confirmation then. Then that's it. Nothing no need to do anything on your end.","start_word":153,"end_word":209,"sentiment":"neutral","sentiment_score":0.2764386534690857},{"text":"Amazing. Thank you so much. Okay. Thank you. Bye. Have a great day.","start_word":210,"end_word":222,"sentiment":"positive","sentiment_score":0.5639352202415466},{"text":"You too. Bye.","start_word":223,"end_word":225,"sentiment":"neutral","sentiment_score":0.22383567690849304}],"average":{"sentiment":"neutral","sentiment_score":0.10846873525450354}}}}