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The the person that you need to talk to is not there at the moment. Any reason why you wanna disconnect the service? Is that still giving you is that still giving you problems, is it? But I don't know where the VPN's coming from because it's not from us. We don't we don't do VPNs. So that's a problem. I'm I'm not sure what's going on there. Okay. Okay. Can you just can you hang on a sec? Is that alright? Alright. So I'll just put you on hold. Sorry to keep you waiting. Are you at home now? Yeah. Are you at home now? Alright. Can you I'm not sure what happened. Your your servers, your Netflix and all, that should all be working now. Everybody else's is. Oh, it would have been fixed about two or three weeks ago now. We did another I think they also did about a few days ago. They did a network reset as well. And some of the people that weren't getting the services are getting the services and people that were having slow Internet, now their Internet's good. And it had it had a lot to do with the NTD box on the on the wall. So they just unplugged that for about five seconds, plugged it back in, and everything came back to normal. Well, that that should all that should all be normal now. So you I think you should have a little white box on the wall. Yeah. That's the NTD box. There should be a little power supply that's plugged into it. You just pull it out for ten seconds and plug it back in, and you should be good to go. Yeah. Try that and just yeah. Just there's a after hours number. I don't know if you've got it. 0403763744 in case we're we're busy or it's you call after 6PM. Yeah. There's always a twenty four hour service there for you. So yeah. So we're always here. It's all you can call back and call back on our on our tech number, tech support number that's option 3, and our tech team will give you a call. I mean, it should be fixed. Everybody else is is watching Netflix. They're watching what do you what's the other one? Paramount. I think it was Foxtel that we're having problems with Foxtel. Everything just sort of went but every everybody now has gone back to normal. No. You need you need you need to you need to go to where the little white box is on the wall, and you need to pull you need to pull the power supply out for ten seconds and then put it back in. And then and then try to log in back with work. Because work, they've got your job should have a private VPN. I think they that normally would have blocked it, but they should unblock it now. Yes. Okay. I'll let I'll let the tech team know. Hang on a sec. I'll just tell them now. Okay. Hang on a sec. Turn up disconnect. The service on hold. Alright. So I've just texted them through Teams. I'll send a message, and that one the one disconnected yet. Okay? K. Alright. Thank you very much. Okay. 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afternoon. Intel. How are you? Yep. How do you spell your first name?\n\nN a I oh, n a r. Yep. N for Nelly or m for Mary? Nylon. Oh, so it's a m.\n\nMario Lascano. Lascano. Okay. Mario Lascano. The the person that you need to talk to is not there at the moment.\n\nAny reason why you wanna disconnect the service? Is that still giving you is that still giving you problems, is it? But I don't know where the VPN's coming from because it's not from us. We don't we don't do VPNs. So that's a problem.\n\nI'm I'm not sure what's going on there. Okay. Okay. Can you just can you hang on a sec? Is that alright?\n\nAlright. So I'll just put you on hold. Sorry to keep you waiting. Are you at home now? Yeah.\n\nAre you at home now? Alright. Can you I'm not sure what happened. Your your servers, your Netflix and all, that should all be working now. Everybody else's is.\n\nOh, it would have been fixed about two or three weeks ago now. We did another I think they also did about a few days ago. They did a network reset as well. And some of the people that weren't getting the services are getting the services and people that were having slow Internet, now their Internet's good. And it had it had a lot to do with the NTD box on the on the wall.\n\nSo they just unplugged that for about five seconds, plugged it back in, and everything came back to normal. Well, that that should all that should all be normal now. So you I think you should have a little white box on the wall. Yeah. That's the NTD box.\n\nThere should be a little power supply that's plugged into it. You just pull it out for ten seconds and plug it back in, and you should be good to go. Yeah. Try that and just yeah. Just there's a after hours number.\n\nI don't know if you've got it. 0403763744 in case we're we're busy or it's you call after 6PM. Yeah. There's always a twenty four hour service there for you. So yeah.\n\nSo we're always here. It's all you can call back and call back on our on our tech number, tech support number that's option 3, and our tech team will give you a call. I mean, it should be fixed. Everybody else is is watching Netflix. They're watching what do you what's the other one?\n\nParamount. I think it was Foxtel that we're having problems with Foxtel. Everything just sort of went but every everybody now has gone back to normal. No. You need you need you need to you need to go to where the little white box is on the wall, and you need to pull you need to pull the power supply out for ten seconds and then put it back in.\n\nAnd then and then try to log in back with work. Because work, they've got your job should have a private VPN. I think they that normally would have blocked it, but they should unblock it now. Yes. Okay.\n\nI'll let I'll let the tech team know. Hang on a sec. I'll just tell them now. Okay. Hang on a sec.\n\nTurn up disconnect. The service on hold. Alright. So I've just texted them through Teams. I'll send a message, and that one the one disconnected yet.\n\nOkay? K. Alright. Thank you very much. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.71999997,"end":1.36,"sentiment":"neutral","sentiment_score":0.20960623025894165},{"text":"Intel.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.08704051375389099},{"text":"How are you?","start":6.08,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.19428076346715292},{"text":"Yep.","start":25.945,"end":26.445,"sentiment":"neutral","sentiment_score":0.00003604249650379643},{"text":"How do you spell your first name?","start":26.585,"end":28.204998,"sentiment":"neutral","sentiment_score":-0.0018034794900034154}],"sentiment":"neutral","sentiment_score":0.0768933536242652,"num_words":14,"start":0.71999997,"end":28.204998},{"sentences":[{"text":"N a I oh, n a r.","start":31.800001,"end":37.0,"sentiment":"neutral","sentiment_score":-0.005051501261602555},{"text":"Yep.","start":37.0,"end":37.5,"sentiment":"neutral","sentiment_score":0.002476169029250741},{"text":"N for Nelly or m for 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alright?","start":122.94,"end":123.76,"sentiment":"neutral","sentiment_score":-0.0274972307185332}],"sentiment":"neutral","sentiment_score":-0.1406693561849269,"num_words":22,"start":107.244995,"end":123.76},{"sentences":[{"text":"Alright.","start":124.94,"end":125.340004,"sentiment":"neutral","sentiment_score":-0.0028551965951919556},{"text":"So I'll just put you on hold.","start":125.340004,"end":126.880005,"sentiment":"neutral","sentiment_score":-0.03247816089008536},{"text":"Sorry to keep you waiting.","start":382.12,"end":383.18,"sentiment":"neutral","sentiment_score":-0.1791728287935257},{"text":"Are you at home now?","start":383.31998,"end":384.46,"sentiment":"neutral","sentiment_score":-0.07901321202516556},{"text":"Yeah.","start":387.0,"end":387.24,"sentiment":"neutral","sentiment_score":0.0493517741560936}],"sentiment":"neutral","sentiment_score":-0.07746214488227117,"num_words":19,"start":124.94,"end":387.24},{"sentences":[{"text":"Are you at home now?","start":387.24,"end":388.37997,"sentiment":"neutral","sentiment_score":0.029945416003465654},{"text":"Alright.","start":391.63998,"end":392.12,"sentiment":"neutral","sentiment_score":0.18014177680015564},{"text":"Can you I'm not sure what happened.","start":392.12,"end":395.255,"sentiment":"neutral","sentiment_score":-0.07438130783183235},{"text":"Your your servers, your Netflix and all, that should all be working now.","start":395.255,"end":399.01498,"sentiment":"neutral","sentiment_score":0.1831057329590504},{"text":"Everybody else's is.","start":399.01498,"end":400.395,"sentiment":"neutral","sentiment_score":-0.011836336925625801}],"sentiment":"neutral","sentiment_score":0.0742781110236357,"num_words":29,"start":387.24,"end":400.395},{"sentences":[{"text":"Oh, it would have been fixed about two or three weeks ago now.","start":404.215,"end":407.35498,"sentiment":"neutral","sentiment_score":-0.13356672112758344},{"text":"We did another I think they also did about a few days ago.","start":412.56998,"end":417.94998,"sentiment":"neutral","sentiment_score":-0.14507539799580207},{"text":"They did a network reset as well.","start":418.49,"end":421.31,"sentiment":"neutral","sentiment_score":-0.18647644562380655},{"text":"And some of the people that weren't getting the services are getting the services and people that were having slow Internet, now their Internet's good.","start":422.945,"end":430.225,"sentiment":"neutral","sentiment_score":0.09666637461632491},{"text":"And it had it had a lot to do with the NTD box on the on the wall.","start":430.225,"end":434.08502,"sentiment":"neutral","sentiment_score":-0.004115985292527411}],"sentiment":"neutral","sentiment_score":-0.034014618918789846,"num_words":76,"start":404.215,"end":434.08502},{"sentences":[{"text":"So they just unplugged that for about five seconds, plugged it back in, and everything came back to normal.","start":434.99,"end":439.49,"sentiment":"neutral","sentiment_score":0.052387387540779616},{"text":"Well, that that should all that should all be normal now.","start":445.39,"end":448.43,"sentiment":"neutral","sentiment_score":0.2663061185316606},{"text":"So you I think you should have a little white box on the wall.","start":448.43,"end":451.79498,"sentiment":"neutral","sentiment_score":0.15508173459342547},{"text":"Yeah.","start":453.13498,"end":453.29498,"sentiment":"neutral","sentiment_score":0.21208317577838895},{"text":"That's the NTD box.","start":453.29498,"end":454.755,"sentiment":"neutral","sentiment_score":0.20758990198373795}],"sentiment":"neutral","sentiment_score":0.14567989255396688,"num_words":49,"start":434.99,"end":454.755},{"sentences":[{"text":"There should be a little power supply that's plugged into it.","start":454.815,"end":457.875,"sentiment":"neutral","sentiment_score":0.15774728493257004},{"text":"You just pull it out for ten seconds and plug it back in, and you should be good to go.","start":458.335,"end":462.35498,"sentiment":"neutral","sentiment_score":0.2591187201440334},{"text":"Yeah.","start":465.4,"end":465.56,"sentiment":"neutral","sentiment_score":0.11692323535680772},{"text":"Try that and just yeah.","start":465.56,"end":468.04,"sentiment":"neutral","sentiment_score":0.09372157752513885},{"text":"Just there's a after hours number.","start":468.04,"end":469.72,"sentiment":"neutral","sentiment_score":0.03276672959327698}],"sentiment":"neutral","sentiment_score":0.17906339622514192,"num_words":43,"start":454.815,"end":469.72},{"sentences":[{"text":"I don't know if you've got it.","start":469.72,"end":470.68,"sentiment":"neutral","sentiment_score":-0.008075382460707001},{"text":"0403763744 in case we're we're busy or it's you call after 6PM.","start":470.68,"end":479.045,"sentiment":"neutral","sentiment_score":-0.00016458914615213885},{"text":"Yeah.","start":479.045,"end":479.205,"sentiment":"neutral","sentiment_score":0.1134028434753418},{"text":"There's always a twenty four hour service there for you.","start":479.205,"end":481.705,"sentiment":"neutral","sentiment_score":0.16871102303266525},{"text":"So yeah.","start":483.285,"end":483.845,"sentiment":"neutral","sentiment_score":0.21487975120544434}],"sentiment":"neutral","sentiment_score":0.06786780716356589,"num_words":32,"start":469.72,"end":483.845},{"sentences":[{"text":"So we're always here.","start":483.845,"end":485.225,"sentiment":"neutral","sentiment_score":0.2664771117269993},{"text":"It's all you can call back and call back on our on our tech number, tech support number that's option 3, and our tech team will give you a call.","start":486.565,"end":494.74002,"sentiment":"neutral","sentiment_score":0.14846136644482613},{"text":"I mean, it should be fixed.","start":495.76,"end":497.04,"sentiment":"neutral","sentiment_score":0.14900158097346625},{"text":"Everybody else is is watching Netflix.","start":497.04,"end":498.98,"sentiment":"neutral","sentiment_score":0.13273704734941325},{"text":"They're watching what do you what's the other one?","start":499.6,"end":501.78,"sentiment":"neutral","sentiment_score":-0.023097757457031146}],"sentiment":"neutral","sentiment_score":0.12731457078321415,"num_words":55,"start":483.845,"end":501.78},{"sentences":[{"text":"Paramount.","start":503.36002,"end":503.86002,"sentiment":"neutral","sentiment_score":-0.015516958199441431},{"text":"I think it was Foxtel that we're having problems with Foxtel.","start":506.265,"end":509.005,"sentiment":"neutral","sentiment_score":-0.09139266576279294},{"text":"Everything just sort of went but every everybody now has gone back to 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but they should unblock it now.","start":549.52,"end":553.62006,"sentiment":"neutral","sentiment_score":-0.08422913079460462},{"text":"Yes.","start":559.095,"end":559.595,"sentiment":"neutral","sentiment_score":-0.018062423914670944},{"text":"Okay.","start":576.9,"end":577.38,"sentiment":"neutral","sentiment_score":-0.043770939111709595}],"sentiment":"neutral","sentiment_score":-0.04394019032135988,"num_words":39,"start":541.575,"end":577.38},{"sentences":[{"text":"I'll let I'll let the tech team know.","start":577.38,"end":580.9,"sentiment":"neutral","sentiment_score":-0.015214144019410014},{"text":"Hang on a sec.","start":580.9,"end":581.7,"sentiment":"neutral","sentiment_score":-0.020045418292284012},{"text":"I'll just tell them now.","start":581.7,"end":583.08,"sentiment":"neutral","sentiment_score":-0.021721583604812623},{"text":"Okay.","start":586.34,"end":586.84,"sentiment":"neutral","sentiment_score":-0.008262542076408863},{"text":"Hang on a 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Good afternoon. This is Marlon. I'm just calling I'm doing good. Thanks. I'm just calling regarding my Airtel account Internet account. Yeah. Because I I think I did I did a call two weeks ago requesting for my account to be terminated. It's m a r l o n. M a r? Yeah. L o n. Marlon. M for Mary. Marlon. Mary. Yeah. Yeah. That's probably it. This is I mentioned last time, this is regarding this GOIT upgrade. Yeah. So it's giving me issues with my Netflix and the I can't work from home because it detects a VPN, and it does not allow me. That that's what that yeah. That's what's coming up on the NetNix, and that's what our IP because I work in the parliamentary services, the RIP. That's what they detected. Yeah. Yeah. Yep. Hello? Yeah. I'm at home. So when was that fixed? Because it's in just last week. I can't access it. Mhmm. Yeah. What what about my working from home network? Yep. Mhmm. Okay. I'll I'll try that. So Yeah. Yeah. Because it's just last week, it's it's not working. And now I'm in front of my laptop, my my company's laptop, my work laptop. I'm trying to log in. This is working before that upgrade. Yeah. Okay. I'll I'll do that. I'll let you know. I'll do yeah. Okay. Okay. I'll do that. Okay. I'll do that. I'll let you know if there's still an issue. I think I think the the the guy that I spoke last time, they scheduled the termination on '20 seven of my account. Can you put hold on that? Not to disconnect my account because I'm going to try it first. Yeah. Mhmm. Okay. All good. Thank you. Thank you. I'm going to test this one and restart my box. Okay. All good. Thank you. Thank you. Thanks. 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Good afternoon. This is Marlon. I'm just calling I'm doing good. Thanks.\n\nI'm just calling regarding my Airtel account Internet account. Yeah. Because I I think I did I did a call two weeks ago requesting for my account to be terminated. It's m a r l o n. M a r?\n\nYeah. L o n. Marlon. M for Mary. Marlon.\n\nMary. Yeah. Yeah. That's probably it. This is I mentioned last time, this is regarding this GOIT upgrade.\n\nYeah. So it's giving me issues with my Netflix and the I can't work from home because it detects a VPN, and it does not allow me. That that's what that yeah. That's what's coming up on the NetNix, and that's what our IP because I work in the parliamentary services, the RIP. That's what they detected.\n\nYeah. Yeah. Yep. Hello? Yeah.\n\nI'm at home. So when was that fixed? Because it's in just last week. I can't access it. Mhmm.\n\nYeah. What what about my working from home network? Yep. Mhmm. Okay.\n\nI'll I'll try that. So Yeah. Yeah. Because it's just last week, it's it's not working. And now I'm in front of my laptop, my my company's laptop, my work laptop.\n\nI'm trying to log in. This is working before that upgrade. Yeah. Okay. I'll I'll do that.\n\nI'll let you know. I'll do yeah. Okay. Okay. I'll do that.\n\nOkay. I'll do that. I'll let you know if there's still an issue. I think I think the the the guy that I spoke last time, they scheduled the termination on '20 seven of my account. Can you put hold on that?\n\nNot to disconnect my account because I'm going to try it first. Yeah. Mhmm. Okay. All good.\n\nThank you. Thank you. I'm going to test this one and restart my box. Okay. All good.\n\nThank you. Thank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.14052779972553253},{"text":"Good afternoon.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.28272417187690735},{"text":"This is Marlon.","start":4.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.2178803582986196},{"text":"I'm just calling I'm doing good.","start":6.16,"end":8.0,"sentiment":"positive","sentiment_score":0.42200986047585803},{"text":"Thanks.","start":8.0,"end":8.5,"sentiment":"positive","sentiment_score":0.5839025974273682}],"sentiment":"positive","sentiment_score":0.34427530605059403,"num_words":13,"start":2.96,"end":8.5},{"sentences":[{"text":"I'm just calling regarding my Airtel account Internet account.","start":9.5199995,"end":13.78,"sentiment":"neutral","sentiment_score":0.06847679904765552},{"text":"Yeah.","start":15.835,"end":16.235,"sentiment":"neutral","sentiment_score":-0.009212138131260872},{"text":"Because I I think I did I did a call two weeks ago requesting for my account to be terminated.","start":16.235,"end":25.295,"sentiment":"neutral","sentiment_score":-0.07937289029359818},{"text":"It's m a r l o n.","start":28.85,"end":31.51,"sentiment":"neutral","sentiment_score":-0.0024922725944114582},{"text":"M a r?","start":34.45,"end":35.59,"sentiment":"neutral","sentiment_score":-0.005820194569726785}],"sentiment":"neutral","sentiment_score":-0.02538213111110963,"num_words":40,"start":9.5199995,"end":35.59},{"sentences":[{"text":"Yeah.","start":37.89,"end":38.39,"sentiment":"neutral","sentiment_score":0.0024335598573088646},{"text":"L o n.","start":38.45,"end":39.43,"sentiment":"neutral","sentiment_score":-0.0010250840956966083},{"text":"Marlon.","start":39.65,"end":40.15,"sentiment":"neutral","sentiment_score":-0.00025147642008960247},{"text":"M for 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upgrade.","start":77.814995,"end":85.034996,"sentiment":"neutral","sentiment_score":-0.08445383235812187}],"sentiment":"neutral","sentiment_score":-0.06424598548457855,"num_words":18,"start":49.805,"end":85.034996},{"sentences":[{"text":"Yeah.","start":88.19,"end":88.69,"sentiment":"neutral","sentiment_score":-0.08211487531661987},{"text":"So it's giving me issues with my Netflix and the I can't work from home because it detects a VPN, and it does not allow me.","start":88.75,"end":101.73,"sentiment":"neutral","sentiment_score":-0.19113653640334421},{"text":"That that's what that yeah.","start":106.655,"end":109.775,"sentiment":"neutral","sentiment_score":-0.2605150744318962},{"text":"That's what's coming up on the NetNix, and that's what our IP because I work in the parliamentary services, the RIP.","start":109.775,"end":117.635,"sentiment":"neutral","sentiment_score":-0.11722819719995771},{"text":"That's what they detected.","start":118.07,"end":119.369995,"sentiment":"neutral","sentiment_score":-0.06879153568297625}],"sentiment":"neutral","sentiment_score":-0.15949471013849242,"num_words":57,"start":88.19,"end":119.369995},{"sentences":[{"text":"Yeah.","start":124.07,"end":124.57,"sentiment":"neutral","sentiment_score":-0.016844414174556732},{"text":"Yeah.","start":127.189995,"end":127.689995,"sentiment":"neutral","sentiment_score":-0.03473691642284393},{"text":"Yep.","start":383.995,"end":384.495,"sentiment":"neutral","sentiment_score":0.05900675058364868},{"text":"Hello?","start":385.195,"end":385.695,"sentiment":"neutral","sentiment_score":0.03549393638968468},{"text":"Yeah.","start":389.675,"end":389.915,"sentiment":"neutral","sentiment_score":0.07307415455579758}],"sentiment":"neutral","sentiment_score":0.023198702186346055,"num_words":5,"start":124.07,"end":389.915},{"sentences":[{"text":"I'm at home.","start":389.915,"end":390.815,"sentiment":"neutral","sentiment_score":0.07869437461098035},{"text":"So when was that fixed?","start":401.49,"end":403.83,"sentiment":"neutral","sentiment_score":-0.08556651473045349},{"text":"Because it's in just last week.","start":407.33,"end":409.00998,"sentiment":"neutral","sentiment_score":-0.20795047779877981},{"text":"I can't access it.","start":409.00998,"end":410.355,"sentiment":"negative","sentiment_score":-0.44666165113449097},{"text":"Mhmm.","start":422.27502,"end":422.77502,"sentiment":"neutral","sentiment_score":0.007087274454534054}],"sentiment":"neutral","sentiment_score":-0.16942166561554922,"num_words":19,"start":389.915,"end":422.77502},{"sentences":[{"text":"Yeah.","start":440.475,"end":440.795,"sentiment":"neutral","sentiment_score":0.05602222681045532},{"text":"What what about my working from home network?","start":440.795,"end":445.695,"sentiment":"neutral","sentiment_score":0.040759341325610876},{"text":"Yep.","start":452.42,"end":452.92,"sentiment":"neutral","sentiment_score":0.16208496689796448},{"text":"Mhmm.","start":458.42,"end":458.92,"sentiment":"neutral","sentiment_score":0.24443967640399933},{"text":"Okay.","start":463.22,"end":463.72,"sentiment":"neutral","sentiment_score":0.17050865292549133}],"sentiment":"neutral","sentiment_score":0.07992752113689978,"num_words":12,"start":440.475,"end":463.72},{"sentences":[{"text":"I'll I'll try that.","start":463.86002,"end":465.32,"sentiment":"neutral","sentiment_score":0.14370149746537209},{"text":"So Yeah.","start":465.78,"end":510.57,"sentiment":"neutral","sentiment_score":0.011602431535720825},{"text":"Yeah.","start":514.87,"end":515.19,"sentiment":"neutral","sentiment_score":-0.10875333845615388},{"text":"Because it's just last week, it's it's not working.","start":515.19,"end":518.09,"sentiment":"neutral","sentiment_score":-0.26730550991164315},{"text":"And now I'm in front of my laptop, my my company's laptop, my work laptop.","start":518.87,"end":525.96497,"sentiment":"neutral","sentiment_score":-0.11072909931341807}],"sentiment":"neutral","sentiment_score":-0.11540092143320269,"num_words":31,"start":463.86002,"end":525.96497},{"sentences":[{"text":"I'm trying to log in.","start":526.105,"end":527.725,"sentiment":"neutral","sentiment_score":-0.0838895469903946},{"text":"This is working before that upgrade.","start":527.785,"end":530.045,"sentiment":"neutral","sentiment_score":-0.08509687334299088},{"text":"Yeah.","start":534.52,"end":535.02,"sentiment":"neutral","sentiment_score":-0.009929412044584753},{"text":"Okay.","start":535.08,"end":535.48,"sentiment":"neutral","sentiment_score":-0.0007031187415122986},{"text":"I'll I'll do that.","start":535.48,"end":536.78,"sentiment":"neutral","sentiment_score":-0.004366165187093429}],"sentiment":"neutral","sentiment_score":-0.056360362737905234,"num_words":17,"start":526.105,"end":536.78},{"sentences":[{"text":"I'll let you know.","start":536.92,"end":537.72003,"sentiment":"neutral","sentiment_score":0.0017146351747214794},{"text":"I'll do yeah.","start":537.72003,"end":540.78,"sentiment":"neutral","sentiment_score":-0.015923676701883476},{"text":"Okay.","start":541.96,"end":542.46,"sentiment":"neutral","sentiment_score":-0.011498496867716312},{"text":"Okay.","start":545.08,"end":545.48,"sentiment":"neutral","sentiment_score":0.013722294941544533},{"text":"I'll do that.","start":545.48,"end":546.38,"sentiment":"neutral","sentiment_score":0.02965539259215196}],"sentiment":"neutral","sentiment_score":0.004189790536959966,"num_words":12,"start":536.92,"end":546.38},{"sentences":[{"text":"Okay.","start":554.215,"end":554.695,"sentiment":"neutral","sentiment_score":-0.004191771149635315},{"text":"I'll do that.","start":554.695,"end":555.675,"sentiment":"neutral","sentiment_score":0.010201588893930117},{"text":"I'll let you know if there's still an issue.","start":556.375,"end":558.715,"sentiment":"neutral","sentiment_score":-0.020301549798912473},{"text":"I think I think the the the guy that I spoke last time, they scheduled the termination on '20 seven of my account.","start":559.175,"end":569.13,"sentiment":"neutral","sentiment_score":-0.08745171696595523},{"text":"Can you put hold on that?","start":569.13,"end":570.99,"sentiment":"neutral","sentiment_score":-0.04638673054675261}],"sentiment":"neutral","sentiment_score":-0.05823835300370341,"num_words":42,"start":554.215,"end":570.99},{"sentences":[{"text":"Not to disconnect my account because I'm going to try it first.","start":574.875,"end":578.735,"sentiment":"neutral","sentiment_score":-0.06668751500546932},{"text":"Yeah.","start":581.755,"end":582.255,"sentiment":"neutral","sentiment_score":-0.01392823364585638},{"text":"Mhmm.","start":592.60004,"end":593.10004,"sentiment":"neutral","sentiment_score":-0.010894907638430595},{"text":"Okay.","start":610.105,"end":610.605,"sentiment":"neutral","sentiment_score":0.025254935026168823},{"text":"All good.","start":612.58496,"end":613.40497,"sentiment":"neutral","sentiment_score":0.06413126364350319}],"sentiment":"neutral","sentiment_score":-0.0395032858256908,"num_words":17,"start":574.875,"end":613.40497},{"sentences":[{"text":"Thank you.","start":615.4409,"end":615.92096,"sentiment":"neutral","sentiment_score":0.19158478826284409},{"text":"Thank you.","start":615.92096,"end":616.48096,"sentiment":"neutral","sentiment_score":0.25339776277542114},{"text":"I'm going to test this one and restart my box.","start":616.48096,"end":620.10095,"sentiment":"neutral","sentiment_score":0.09775315672159195},{"text":"Okay.","start":620.5609,"end":620.8809,"sentiment":"neutral","sentiment_score":0.1630498170852661},{"text":"All good.","start":620.8809,"end":621.36096,"sentiment":"neutral","sentiment_score":0.26517151296138763}],"sentiment":"neutral","sentiment_score":0.15064055954708772,"num_words":17,"start":615.4409,"end":621.36096},{"sentences":[{"text":"Thank you.","start":621.36096,"end":622.10095,"sentiment":"positive","sentiment_score":0.48465071618556976},{"text":"Thank you.","start":622.72095,"end":623.28094,"sentiment":"neutral","sentiment_score":0.21621453016996384},{"text":"Thanks.","start":623.28094,"end":623.6809,"sentiment":"positive","sentiment_score":0.8086344003677368},{"text":"Bye.","start":623.6809,"end":624.1809,"sentiment":"neutral","sentiment_score":-0.07505400478839874}],"sentiment":"positive","sentiment_score":0.3558851480484009,"num_words":6,"start":621.36096,"end":624.1809}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Intel.\n\nChannel 1: Hi. Good afternoon. This is Marlon.\n\nChannel 0: How\n\nChannel 1: I'm\n\nChannel 0: are you?\n\nChannel 1: just calling I'm doing good. Thanks. I'm just calling regarding my Airtel account Internet account. Yeah. Because I I think I did I did a call two weeks ago requesting for my account to be terminated.\n\nChannel 0: Yep. How do you spell your first name?\n\nChannel 1: It's m a r l o n.\n\nChannel 0: N a I\n\nChannel 1: M a r?\n\nChannel 0: oh, n a r. Yep.\n\nChannel 1: Yeah. L o n. Marlon.\n\nChannel 0: N for Nelly or m for Mary?\n\nChannel 1: M for Mary.\n\nChannel 0: Nylon.\n\nChannel 1: Marlon. Mary. Yeah.\n\nChannel 0: Oh, so it's a m.\n\nChannel 1: Yeah.\n\nChannel 0: Mario Lascano.\n\nChannel 1: That's probably it.\n\nChannel 0: Lascano. Okay. Mario Lascano. The the person that you need to talk to is not there at the moment. Any reason why you wanna disconnect the service?\n\nChannel 1: This is I mentioned last time, this is regarding this GOIT\n\nChannel 0: Is\n\nChannel 1: upgrade.\n\nChannel 0: that still giving you is that still giving you problems, is it?\n\nChannel 1: Yeah. So it's giving me issues with my Netflix and the I can't work from home because it detects a VPN, and it does not allow\n\nChannel 0: But\n\nChannel 1: me.\n\nChannel 0: I don't know where the VPN's coming from because it's not from us. We don't we don't do VPNs. So that's\n\nChannel 1: That\n\nChannel 0: a problem.\n\nChannel 1: that's what\n\nChannel 0: I'm I'm not sure what's\n\nChannel 1: that\n\nChannel 0: going on there.\n\nChannel 1: yeah. That's what's coming up on the NetNix, and that's what our IP because I work in the parliamentary services, the RIP. That's what they\n\nChannel 0: Okay.\n\nChannel 1: detected.\n\nChannel 0: Okay. Can you just can you hang on a sec? Is that alright?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. So I'll just put you on hold.\n\nChannel 1: Yeah.\n\nChannel 0: Sorry to keep you waiting. Are you at home now?\n\nChannel 1: Yep. Hello?\n\nChannel 0: Yeah. Are you at home now?\n\nChannel 1: Yeah. I'm at home.\n\nChannel 0: Alright. Can you I'm not sure what happened. Your your servers, your Netflix and all, that should all be working now. Everybody else's is.\n\nChannel 1: So when was that fixed?\n\nChannel 0: Oh, it would have been fixed about two or three weeks ago now.\n\nChannel 1: Because it's in just last week. I can't access it.\n\nChannel 0: We did another I think they also did about a few days ago. They did a network reset as well.\n\nChannel 1: Mhmm.\n\nChannel 0: And some of the people that weren't getting the services are getting the services and people that were having slow Internet, now their Internet's good. And it had it had a lot to do with the NTD box on the on the wall. So they just unplugged that for about five seconds, plugged it back in, and everything came back to normal.\n\nChannel 1: Yeah. What what about my working from home network?\n\nChannel 0: Well, that that should all that should all be normal now. So you I think you should have a little white box on the wall.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. That's the NTD box. There should be a little power supply that's plugged into it. You\n\nChannel 1: Mhmm.\n\nChannel 0: just pull it out for ten seconds and plug it back in, and you should be good to go.\n\nChannel 1: Okay. I'll I'll try that.\n\nChannel 0: Yeah. Try\n\nChannel 1: So\n\nChannel 0: that and just yeah. Just there's a after hours number. I don't know if you've got it. 0403763744 in case we're we're busy or it's you call after 6PM. Yeah.\n\nThere's always a twenty four hour service there for you. So yeah. So we're always here. It's all you can call back and call back on our on our tech number, tech support number that's option 3, and our tech team will give you a call. I mean, it should be fixed.\n\nEverybody else is is watching Netflix. They're watching what do you what's the other one? Paramount. I think it was Foxtel that we're having problems with Foxtel. Everything\n\nChannel 1: Yeah.\n\nChannel 0: just sort of went but every everybody now has gone back to normal.\n\nChannel 1: Yeah. Because it's just last week, it's it's not working. And now I'm in front of my laptop, my my company's laptop, my work laptop. I'm trying to log in. This is working\n\nChannel 0: No. You\n\nChannel 1: before\n\nChannel 0: need\n\nChannel 1: that\n\nChannel 0: you need\n\nChannel 1: upgrade.\n\nChannel 0: you need to you need to go to where the little white box is on the wall,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Okay.\n\nChannel 0: you need\n\nChannel 1: I'll\n\nChannel 0: to pull\n\nChannel 1: I'll do that. I'll\n\nChannel 0: you\n\nChannel 1: let\n\nChannel 0: need\n\nChannel 1: you\n\nChannel 0: to\n\nChannel 1: know.\n\nChannel 0: pull\n\nChannel 1: I'll\n\nChannel 0: the power\n\nChannel 1: do\n\nChannel 0: supply out for ten seconds and\n\nChannel 1: yeah.\n\nChannel 0: then put it back in. And then\n\nChannel 1: Okay.\n\nChannel 0: and then try to log in back with work.\n\nChannel 1: Okay. I'll do that.\n\nChannel 0: Because work, they've got your job should have a private VPN. I think they that normally would have blocked it, but they should unblock it now.\n\nChannel 1: Okay. I'll do that. I'll let you know if there's still an issue.\n\nChannel 0: Yes.\n\nChannel 1: I think I think the the the guy that I spoke last time, they scheduled the termination on '20 seven of my account. Can you put hold on that? Not to disconnect my account because\n\nChannel 0: Okay.\n\nChannel 1: I'm going\n\nChannel 0: I'll\n\nChannel 1: to\n\nChannel 0: let\n\nChannel 1: try it first.\n\nChannel 0: I'll let the tech team know. Hang on a sec. I'll\n\nChannel 1: Yeah.\n\nChannel 0: just tell them now. Okay. Hang on a sec.\n\nChannel 1: Mhmm.\n\nChannel 0: Turn up disconnect. The service on hold. Alright. So I've just texted them\n\nChannel 1: Okay.\n\nChannel 0: through Teams. I'll send a message, and that\n\nChannel 1: All\n\nChannel 0: one\n\nChannel 1: good.\n\nChannel 0: the one disconnected yet. Okay?\n\nChannel 1: Thank you. Thank you. I'm going\n\nChannel 0: K.\n\nChannel 1: to test this one and restart my box. Okay. All good.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you very much. Okay.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.71999997,"end":1.36,"sentiment":"neutral","sentiment_score":0.20960623025894165},{"text":"Intel.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.08704051375389099}],"sentiment":"neutral","sentiment_score":0.16875099142392477,"channel":0,"num_words":3,"start":0.71999997,"end":1.86},{"sentences":[{"text":"Hi.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.14052779972553253},{"text":"Good afternoon.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.28272417187690735},{"text":"This is Marlon.","start":4.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.2178803582986196}],"sentiment":"neutral","sentiment_score":0.226602869729201,"channel":1,"num_words":6,"start":2.96,"end":4.98},{"sentences":[{"text":"How","start":6.08,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.18198281526565552}],"sentiment":"neutral","sentiment_score":0.18198281526565552,"channel":0,"num_words":1,"start":6.08,"end":6.3199997},{"sentences":[{"text":"I'm","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.195112869143486}],"sentiment":"neutral","sentiment_score":0.195112869143486,"channel":1,"num_words":1,"start":6.16,"end":6.48},{"sentences":[{"text":"are you?","start":6.3199997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.2004297375679016}],"sentiment":"neutral","sentiment_score":0.2004297375679016,"channel":0,"num_words":2,"start":6.3199997,"end":6.8999996},{"sentences":[{"text":"just calling I'm doing good.","start":6.48,"end":8.0,"sentiment":"positive","sentiment_score":0.46738925874233245},{"text":"Thanks.","start":8.0,"end":8.5,"sentiment":"positive","sentiment_score":0.5839025974273682},{"text":"I'm just calling regarding my Airtel account Internet account.","start":9.5199995,"end":13.78,"sentiment":"neutral","sentiment_score":0.06847679904765552},{"text":"Yeah.","start":15.835,"end":16.235,"sentiment":"neutral","sentiment_score":-0.009212138131260872},{"text":"Because I I think I did I did a call two weeks ago requesting for my account to be terminated.","start":16.235,"end":25.295,"sentiment":"neutral","sentiment_score":-0.07937289029359818}],"sentiment":"neutral","sentiment_score":0.05390194829346405,"channel":1,"num_words":36,"start":6.48,"end":25.295},{"sentences":[{"text":"Yep.","start":25.945,"end":26.445,"sentiment":"neutral","sentiment_score":0.00003604249650379643},{"text":"How do you spell your first 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r.","start":35.88,"end":37.0,"sentiment":"neutral","sentiment_score":-0.006445082253776491},{"text":"Yep.","start":37.0,"end":37.5,"sentiment":"neutral","sentiment_score":0.002476169029250741}],"sentiment":"neutral","sentiment_score":-0.004660831997171044,"channel":0,"num_words":5,"start":35.88,"end":37.5},{"sentences":[{"text":"Yeah.","start":37.89,"end":38.39,"sentiment":"neutral","sentiment_score":0.0024335598573088646},{"text":"L o n.","start":38.45,"end":39.43,"sentiment":"neutral","sentiment_score":-0.0010250840956966083},{"text":"Marlon.","start":39.65,"end":40.15,"sentiment":"neutral","sentiment_score":-0.00025147642008960247}],"sentiment":"neutral","sentiment_score":-0.0001786337699741125,"channel":1,"num_words":5,"start":37.89,"end":40.15},{"sentences":[{"text":"N for Nelly or m for Mary?","start":42.185,"end":44.285,"sentiment":"neutral","sentiment_score":-0.0013632454377199923}],"sentiment":"neutral","sentiment_score":-0.0013632454377199923,"channel":0,"num_words":7,"start":42.185,"end":44.285},{"sentences":[{"text":"M for Mary.","start":45.085003,"end":46.145,"sentiment":"neutral","sentiment_score":-0.0013424104545265436}],"sentiment":"neutral","sentiment_score":-0.0013424104545265436,"channel":1,"num_words":3,"start":45.085003,"end":46.145},{"sentences":[{"text":"Nylon.","start":46.825,"end":47.325,"sentiment":"neutral","sentiment_score":-0.0009209462441504002}],"sentiment":"neutral","sentiment_score":-0.0009209462441504002,"channel":0,"num_words":1,"start":46.825,"end":47.325},{"sentences":[{"text":"Marlon.","start":48.765,"end":49.265,"sentiment":"neutral","sentiment_score":0.002147587947547436},{"text":"Mary.","start":49.805,"end":50.305,"sentiment":"neutral","sentiment_score":0.0009991233237087729},{"text":"Yeah.","start":50.445,"end":50.945,"sentiment":"neutral","sentiment_score":0.001646110787987709}],"sentiment":"neutral","sentiment_score":0.0015976073530813062,"channel":1,"num_words":3,"start":48.765,"end":50.945},{"sentences":[{"text":"Oh, so it's a 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customer, Mario Lascano, called Intel about issues with his Netflix and internet account. The agent, Marlon, helped him troubleshoot the issues and suggested a network reset. The agent also advised Mario to check his work laptop and to call the tech team if the issue persisted."},"intents":{"segments":[{"text":"How do you spell your first name?","start_word":50,"end_word":56,"intents":[{"intent":"Provide name","confidence_score":0.32463363}]},{"text":"The the person that you need to talk to is not there at the moment. Any reason why you wanna disconnect the service? This is I mentioned last time, this is regarding this GOIT Is upgrade. that still giving you is that still giving you problems, is it? Yeah.","start_word":109,"end_word":157,"intents":[{"intent":"Provide reason for disconnection","confidence_score":0.009871039}]},{"text":"Can you just can you hang on a sec? Is that alright? Yeah.","start_word":248,"end_word":260,"intents":[{"intent":"Confirm connection","confidence_score":0.021236647}]},{"text":"So I'll just put you on hold. Yeah. Sorry to keep you waiting. Are you at home now?","start_word":262,"end_word":279,"intents":[{"intent":"End call","confidence_score":0.086790554}]},{"text":"And some of the people that weren't getting the services are getting the services and people that were having slow Internet, now their Internet's good. And it had it had a lot to do with the NTD box on the on the wall. So they just unplugged that for about five seconds, plugged it back in, and everything came back to normal. Yeah.","start_word":365,"end_word":427,"intents":[{"intent":"Fix connectivity issues","confidence_score":0.037538305}]},{"text":"You before need that you need upgrade. you need to you need to go to where the little white box is on the wall, Yeah.","start_word":665,"end_word":689,"intents":[{"intent":"Upgrade","confidence_score":0.045054942}]},{"text":"I'm going K. to test this one and restart my box. Okay. All good.","start_word":880,"end_word":893,"intents":[{"intent":"Restart box","confidence_score":0.026660258}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Intel. Hi. Good afternoon. This is Marlon. How I'm are you?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.1965266913175583},{"text":"just calling I'm doing good. Thanks.","start_word":13,"end_word":18,"sentiment":"positive","sentiment_score":0.518822968006134},{"text":"I'm just calling regarding my Airtel account Internet account. Yeah. Because I I think I did I did a call two weeks ago requesting for my account to be terminated. Yep. How do you spell your first name? It's m a r l o n. N a I M a r? oh, n a r. Yep. Yeah. L o n. Marlon. N for Nelly or m for Mary? M for Mary. Nylon. Marlon. Mary. Yeah. Oh, so it's a m. Yeah. Mario Lascano. That's probably it. Lascano. Okay. Mario Lascano. The the person that you need to talk to is not there at the moment. Any reason why you wanna disconnect the service? This is I mentioned last time, this is regarding this GOIT Is upgrade. that still giving you is that still giving you problems, is it? Yeah. So it's giving me issues with my Netflix and the I can't work from home because it detects a VPN, and it does not allow But me. I don't know where the VPN's coming from because it's not from us. We don't we don't do VPNs. So that's That a problem. that's what I'm I'm not sure what's that going on there. yeah. That's what's coming up on the NetNix, and that's what our IP because I work in the parliamentary services, the RIP. That's what they Okay. detected. Okay. Can you just can you hang on a sec? Is that alright? Yeah. Alright. So I'll just put you on hold. Yeah. Sorry to keep you waiting. Are you at home now? Yep. Hello? Yeah. Are you at home now? Yeah. I'm at home. Alright. Can you I'm not sure what happened. Your your servers, your Netflix and all, that should all be working now. Everybody else's is. So when was that fixed? Oh, it would have been fixed about two or three weeks ago now. Because it's in just last week.","start_word":19,"end_word":339,"sentiment":"neutral","sentiment_score":-0.08476010960674732},{"text":"I can't access it.","start_word":340,"end_word":343,"sentiment":"negative","sentiment_score":-0.4388165473937988},{"text":"We did another I think they also did about a few days ago. They did a network reset as well. Mhmm. And some of the people that weren't getting the services are getting the services and people that were having slow Internet, now their Internet's good. And it had it had a lot to do with the NTD box on the on the wall. So they just unplugged that for about five seconds, plugged it back in, and everything came back to normal. Yeah. What what about my working from home network? Well, that that should all that should all be normal now. So you I think you should have a little white box on the wall. Yep. Yeah. That's the NTD box. There should be a little power supply that's plugged into it. You Mhmm. just pull it out for ten seconds and plug it back in, and you should be good to go. Okay. I'll I'll try that. Yeah. Try So that and just yeah. Just there's a after hours number. I don't know if you've got it. 0403763744 in case we're we're busy or it's you call after 6PM. Yeah. There's always a twenty four hour service there for you. So yeah. So we're always here. It's all you can call back and call back on our on our tech number, tech support number that's option 3, and our tech team will give you a call. I mean, it should be fixed. Everybody else is is watching Netflix. They're watching what do you what's the other one? Paramount. I think it was Foxtel that we're having problems with Foxtel. Everything Yeah. just sort of went but every everybody now has gone back to normal. Yeah. Because it's just last week, it's it's not working. And now I'm in front of my laptop, my my company's laptop, my work laptop. I'm trying to log in. This is working No. You before need that you need upgrade. you need to you need to go to where the little white box is on the wall, Yeah. and Okay. you need I'll to pull I'll do that. I'll you let need you to know. pull I'll the power do supply out for ten seconds and yeah. then put it back in. And then Okay. and then try to log in back with work. Okay. I'll do that. Because work, they've got your job should have a private VPN. I think they that normally would have blocked it, but they should unblock it now. Okay. I'll do that. I'll let you know if there's still an issue. Yes. I think I think the the the guy that I spoke last time, they scheduled the termination on '20 seven of my account. Can you put hold on that? Not to disconnect my account because Okay. I'm going I'll to let try it first. I'll let the tech team know. Hang on a sec. I'll Yeah. just tell them now. Okay. Hang on a sec. Mhmm. Turn up disconnect. The service on hold. Alright. So I've just texted them Okay. through Teams. I'll send a message, and that All one good. the one disconnected yet. Okay? Thank you. Thank you. I'm going K. to test this one and restart my box. Okay. All good. Alright.","start_word":344,"end_word":894,"sentiment":"neutral","sentiment_score":0.02690965889153593},{"text":"Thank Thank you. you very much.","start_word":895,"end_word":900,"sentiment":"positive","sentiment_score":0.482199490070343},{"text":"Okay. Thank Bye. you.","start_word":901,"end_word":904,"sentiment":"neutral","sentiment_score":0.2397739291191101},{"text":"Thanks. Bye.","start_word":905,"end_word":906,"sentiment":"positive","sentiment_score":0.6234435439109802}],"average":{"sentiment":"neutral","sentiment_score":-0.005481816337494079}}}}