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Have you received our email instruction on how to set up your own router? We just sent it just now. Yeah. Sure. Mhmm. Yes. Hello. I'm still here. Mhmm. Yeah. Just leave it on. Then once the router lights are back on and stable, kindly connect to the router's Wi Fi even though it has no Internet connection for us to proceed with the setup. Mhmm. Router? Yeah. So once your device is connected now to the router, open a browser. Is it your computer or a laptop you're using? Okay. Open a browser on your iPad. Then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. Yeah. Copy the copy it as it is. HTTP. Mhmm. Yeah. It's it's HTTP. Yeah. Just copy that one as it is. Yeah. Is that the default it says default access at the back of your router? Mhmm. May I know the make and model of the router? Maybe that router is not compatible. Hawaii Huawei? Mhmm. Mhmm. Huawei. Is it dual band Wi Fi six router? Yeah. Sorry? Eight six. Mhmm. Mhmm. 659. Huawei a g six five nine gateway? That's it? Okay. Hang on. Let me just check the router. Hello? Yes. Thank you for waiting. So upon checking, the router has a PPPoE, authentication, which we'll be needing to establish a connection. Just wanted to ask, is this brand new or this is used already from Perfect? Okay. Because sometimes the router is not compatible for some reason because it's not, compatible with optic fiber upgrade connection or, router, is still locked in with the previous ISP because if ever this is the first time that we're going to use this kind of router. So I'm not sure yet if we can establish a connection, but I can walk you through it right now. Yeah. So yeah. In the address bar, type in the IP address. Yeah. Is your iPad still No. Yeah. It's you should be using the router's Wi Fi network even without Internet access to access the router interface during setup. Yeah. Maybe there's incorrect with the IP address that you're entering. It should be as it is, or you're not connected with the router's Wi Fi. Sure. Yes. I'm still here. Mhmm. Okay. Sure. Yes. I'm still here. Mhmm. Mhmm. And does it bring it? Mhmm. You're now at the router's interface. You're able to log in? Mhmm. Does it ask you a username and password? Admin for admin. Yeah. And let's mhmm. Okay. Yeah. Now kindly go to the one setting or Internet settings. Look for the p p p or PPPoE settings option usually under Internet or WAN settings. Then once there, it will ask you to select a connection type. Do select p p p o e, triple p o e, then it will ask you again a username and password. Just enter. Mhmm. It says VDSL. Okay. Mhmm. Mhmm. Mhmm. Yeah. Can you see PPPoE? Mhmm. Then is are is there a space where you can enter a username and password for the PPPoE? Yeah. Mhmm. Yeah. Please type in the username and password that I provided you over email via email. Yeah. Sure. Mhmm. Yeah. Username and password. Mhmm. It's the it says connecting. Yeah. Okay. Let's just wait for it. I think it's establishing the connection already. Because once you enter the username and password and click save or done, you need to wait a few minutes, then you should establish a connection after that. Yeah. Just make sure the username and password is correct and match what's we what we provided. Okay. Okay. Sure. Does it say successful? It's still connecting. Mhmm. Yeah. Yeah. Let's just skip those those IP before. What's important is the username and password was entered correctly, and the connection type is P p POE. No need for you to change those other up settings. Actually, I'm also checking on our end. Is it still offline? I think the reason might be because the router is a VDSL because that router is not compatible with optic fiber upgrade connection. Because, yeah, what we need for router is, like, a x 3,000 dual band Wi Fi six router k seven or similar model. Because if your current router is not compatible, it will not authenticate or connect successfully even if the PPPoE details are correct. So I think that might be the reason why even though the credentials are correct, we cannot establish the connection. It's still no Internet. Yeah. So so I think we just need to wait for the router, the one that we're going to provide. Yeah. Upon checking here, did you already paid for the delivery fee? Yeah. The $20. I'll just inform our back end team to to send you the router. So this is via standard postage. So usually, the router takes three to five business days to arrive. Then once the router arrives, you just need to connect it to the NTT box, like how we connect the router right now with the one one port at the back of your router, and the other end of the cable should be at the NTT box, the box on your wall. Okay. Anything else? Okay. Okay. I'll just update you as well when the router has been delivered has sent. Sure. Okay. Thank you. Bye. 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Good afternoon. This is Lorraine from Ertol tech support. How can I assist you? Okay.\n\nAnd may I have your full name, please, for me to check the account? Okay. Have you received our email instruction on how to set up your own router? We just sent it just now. Yeah.\n\nSure. Mhmm. Yes. Hello. I'm still here.\n\nMhmm. Yeah. Just leave it on. Then once the router lights are back on and stable, kindly connect to the router's Wi Fi even though it has no Internet connection for us to proceed with the setup. Mhmm.\n\nRouter? Yeah. So once your device is connected now to the router, open a browser. Is it your computer or a laptop you're using? Okay.\n\nOpen a browser on your iPad. Then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. Yeah. Copy the copy it as it is.\n\nHTTP. Mhmm. Yeah. It's it's HTTP. Yeah.\n\nJust copy that one as it is. Yeah. Is that the default it says default access at the back of your router? Mhmm. May I know the make and model of the router?\n\nMaybe that router is not compatible. Hawaii Huawei? Mhmm. Mhmm. Huawei.\n\nIs it dual band Wi Fi six router? Yeah. Sorry? Eight six. Mhmm.\n\nMhmm. 659. Huawei a g six five nine gateway? That's it? Okay.\n\nHang on. Let me just check the router. Hello? Yes. Thank you for waiting.\n\nSo upon checking, the router has a PPPoE, authentication, which we'll be needing to establish a connection. Just wanted to ask, is this brand new or this is used already from Perfect? Okay. Because sometimes the router is not compatible for some reason because it's not, compatible with optic fiber upgrade connection or, router, is still locked in with the previous ISP because if ever this is the first time that we're going to use this kind of router. So I'm not sure yet if we can establish a connection, but I can walk you through it right now.\n\nYeah. So yeah. In the address bar, type in the IP address. Yeah. Is your iPad still No.\n\nYeah. It's you should be using the router's Wi Fi network even without Internet access to access the router interface during setup. Yeah. Maybe there's incorrect with the IP address that you're entering. It should be as it is, or you're not connected with the router's Wi Fi.\n\nSure. Yes. I'm still here. Mhmm. Okay.\n\nSure. Yes. I'm still here. Mhmm. Mhmm.\n\nAnd does it bring it? Mhmm. You're now at the router's interface. You're able to log in? Mhmm.\n\nDoes it ask you a username and password? Admin for admin. Yeah. And let's mhmm. Okay.\n\nYeah. Now kindly go to the one setting or Internet settings. Look for the p p p or PPPoE settings option usually under Internet or WAN settings. Then once there, it will ask you to select a connection type. Do select p p p o e, triple p o e, then it will ask you again a username and password.\n\nJust enter. Mhmm. It says VDSL. Okay. Mhmm.\n\nMhmm. Mhmm. Yeah. Can you see PPPoE? Mhmm.\n\nThen is are is there a space where you can enter a username and password for the PPPoE? Yeah. Mhmm. Yeah. Please type in the username and password that I provided you over email via email.\n\nYeah. Sure. Mhmm. Yeah. Username and password.\n\nMhmm. It's the it says connecting. Yeah. Okay. Let's just wait for it.\n\nI think it's establishing the connection already. Because once you enter the username and password and click save or done, you need to wait a few minutes, then you should establish a connection after that. Yeah. Just make sure the username and password is correct and match what's we what we provided. Okay.\n\nOkay. Sure. Does it say successful? It's still connecting. Mhmm.\n\nYeah. Yeah. Let's just skip those those IP before. What's important is the username and password was entered correctly, and the connection type is P p POE. No need for you to change those other up settings.\n\nActually, I'm also checking on our end. Is it still offline? I think the reason might be because the router is a VDSL because that router is not compatible with optic fiber upgrade connection. Because, yeah, what we need for router is, like, a x 3,000 dual band Wi Fi six router k seven or similar model. Because if your current router is not compatible, it will not authenticate or connect successfully even if the PPPoE details are correct.\n\nSo I think that might be the reason why even though the credentials are correct, we cannot establish the connection. It's still no Internet. Yeah. So so I think we just need to wait for the router, the one that we're going to provide. Yeah.\n\nUpon checking here, did you already paid for the delivery fee? Yeah. The $20. I'll just inform our back end team to to send you the router. So this is via standard postage.\n\nSo usually, the router takes three to five business days to arrive. Then once the router arrives, you just need to connect it to the NTT box, like how we connect the router right now with the one one port at the back of your router, and the other end of the cable should be at the NTT box, the box on your wall. Okay. Anything else? Okay.\n\nOkay. I'll just update you as well when the router has been delivered has sent. Sure. Okay. Thank you.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.25690019130706787},{"text":"Good afternoon.","start":1.5999999,"end":2.32,"sentiment":"positive","sentiment_score":0.5370357930660248},{"text":"This is Lorraine from Ertol tech support.","start":2.32,"end":4.74,"sentiment":"positive","sentiment_score":0.46719008684158325},{"text":"How can I assist you?","start":4.7999997,"end":6.1,"sentiment":"positive","sentiment_score":0.3883565545082092},{"text":"Okay.","start":33.72,"end":33.96,"sentiment":"neutral","sentiment_score":0.07955069094896317}],"sentiment":"positive","sentiment_score":0.4139147405512631,"num_words":16,"start":1.1999999,"end":33.96},{"sentences":[{"text":"And may I have your full name, please, for me to check the 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No.","start":666.95,"end":683.14,"sentiment":"neutral","sentiment_score":-0.0036463942378759384}],"sentiment":"neutral","sentiment_score":0.008621872545012997,"num_words":18,"start":654.945,"end":683.14},{"sentences":[{"text":"Yeah.","start":683.52,"end":683.92,"sentiment":"neutral","sentiment_score":0.026622748002409935},{"text":"It's you should be using the router's Wi Fi network even without Internet access to access the router interface during setup.","start":683.92,"end":692.74,"sentiment":"neutral","sentiment_score":0.04005640585507665},{"text":"Yeah.","start":708.92,"end":709.42,"sentiment":"neutral","sentiment_score":-0.1951240748167038},{"text":"Maybe there's incorrect with the IP address that you're entering.","start":709.72,"end":715.63995,"sentiment":"neutral","sentiment_score":-0.2699297070503235},{"text":"It should be as it is, or you're not connected with the router's Wi 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here.","start":935.355,"end":939.855,"sentiment":"neutral","sentiment_score":-0.002054195948100338},{"text":"Mhmm.","start":940.705,"end":940.955,"sentiment":"neutral","sentiment_score":-0.008577438071370125},{"text":"Okay.","start":940.955,"end":941.455,"sentiment":"neutral","sentiment_score":0.008803246542811394}],"sentiment":"neutral","sentiment_score":0.00190241910084816,"num_words":7,"start":776.42,"end":941.455},{"sentences":[{"text":"Sure.","start":945.035,"end":945.535,"sentiment":"neutral","sentiment_score":0.03308362141251564},{"text":"Yes.","start":1094.6599,"end":1094.8999,"sentiment":"neutral","sentiment_score":0.02014340832829475},{"text":"I'm still here.","start":1094.8999,"end":1095.88,"sentiment":"neutral","sentiment_score":0.008623186343659958},{"text":"Mhmm.","start":1096.02,"end":1096.52,"sentiment":"neutral","sentiment_score":0.01159626990556717},{"text":"Mhmm.","start":1103.235,"end":1103.735,"sentiment":"neutral","sentiment_score":0.015423091128468512}],"sentiment":"neutral","sentiment_score":0.015159421400832278,"num_words":7,"start":945.035,"end":1103.735},{"sentences":[{"text":"And does it bring it?","start":1104.515,"end":1105.875,"sentiment":"neutral","sentiment_score":0.009651746973395348},{"text":"Mhmm.","start":1105.875,"end":1106.375,"sentiment":"neutral","sentiment_score":-0.018173113465309143},{"text":"You're now at the router's interface.","start":1124.745,"end":1126.845,"sentiment":"neutral","sentiment_score":0.015196857818712791},{"text":"You're able to log in?","start":1126.905,"end":1128.285,"sentiment":"neutral","sentiment_score":0.045223722234368324},{"text":"Mhmm.","start":1133.865,"end":1134.365,"sentiment":"neutral","sentiment_score":-0.03659515455365181}],"sentiment":"neutral","sentiment_score":0.017266123607340787,"num_words":18,"start":1104.515,"end":1134.365},{"sentences":[{"text":"Does it ask you a username and password?","start":1136.665,"end":1139.085,"sentiment":"neutral","sentiment_score":-0.02372268820181489},{"text":"Admin for admin.","start":1139.465,"end":1141.0599,"sentiment":"neutral","sentiment_score":-0.0009127712498108546},{"text":"Yeah.","start":1141.44,"end":1141.94,"sentiment":"neutral","sentiment_score":0.03197690472006798},{"text":"And let's mhmm.","start":1144.24,"end":1147.12,"sentiment":"neutral","sentiment_score":0.014998750605930885},{"text":"Okay.","start":1147.12,"end":1147.62,"sentiment":"neutral","sentiment_score":0.014296026900410652}],"sentiment":"neutral","sentiment_score":-0.006328164745355025,"num_words":16,"start":1136.665,"end":1147.62},{"sentences":[{"text":"Yeah.","start":1148.4,"end":1148.9,"sentiment":"neutral","sentiment_score":0.007167564705014229},{"text":"Now kindly go to the one setting or Internet settings.","start":1149.52,"end":1156.835,"sentiment":"neutral","sentiment_score":0.02642882112413645},{"text":"Look for the p p p or PPPoE settings option usually under Internet or WAN settings.","start":1159.935,"end":1165.875,"sentiment":"neutral","sentiment_score":0.02234806341584772},{"text":"Then once there, it will ask you to select a connection type.","start":1167.135,"end":1172.54,"sentiment":"neutral","sentiment_score":0.03859615713978807},{"text":"Do select p p p o e, triple p o e, then it will ask you again a username and password.","start":1173.56,"end":1179.74,"sentiment":"neutral","sentiment_score":0.13762643188238144}],"sentiment":"neutral","sentiment_score":0.06637222909679015,"num_words":60,"start":1148.4,"end":1179.74},{"sentences":[{"text":"Just enter.","start":1180.8401,"end":1181.5801,"sentiment":"neutral","sentiment_score":0.02042134664952755},{"text":"Mhmm.","start":1215.7351,"end":1216.2351,"sentiment":"neutral","sentiment_score":-0.0338156595826149},{"text":"It says VDSL.","start":1217.7351,"end":1218.875,"sentiment":"neutral","sentiment_score":-0.04535014058152834},{"text":"Okay.","start":1222.6151,"end":1223.1151,"sentiment":"neutral","sentiment_score":0.00671648234128952},{"text":"Mhmm.","start":1223.495,"end":1223.995,"sentiment":"neutral","sentiment_score":0.013061733916401865}],"sentiment":"neutral","sentiment_score":-0.013655646471306682,"num_words":8,"start":1180.8401,"end":1223.995},{"sentences":[{"text":"Mhmm.","start":1242.195,"end":1242.695,"sentiment":"neutral","sentiment_score":-0.0019360054284334185},{"text":"Mhmm.","start":1250.755,"end":1251.255,"sentiment":"neutral","sentiment_score":0.001397117506712675},{"text":"Yeah.","start":1254.2749,"end":1254.7749,"sentiment":"neutral","sentiment_score":0.02674931287765503},{"text":"Can you see PPPoE?","start":1258.25,"end":1259.39,"sentiment":"neutral","sentiment_score":0.026098634582012892},{"text":"Mhmm.","start":1265.77,"end":1266.27,"sentiment":"neutral","sentiment_score":0.018630456179380417}],"sentiment":"neutral","sentiment_score":0.018654427432920784,"num_words":8,"start":1242.195,"end":1266.27},{"sentences":[{"text":"Then is are is there a space where you can enter a username and password for the PPPoE?","start":1266.7301,"end":1273.79,"sentiment":"neutral","sentiment_score":0.01812387369055715},{"text":"Yeah.","start":1280.145,"end":1280.645,"sentiment":"neutral","sentiment_score":0.023491203784942627},{"text":"Mhmm.","start":1330.755,"end":1331.255,"sentiment":"neutral","sentiment_score":0.014219233766198158},{"text":"Yeah.","start":1334.515,"end":1335.015,"sentiment":"neutral","sentiment_score":0.07237827777862549},{"text":"Please type in the username and password that I provided you over email via email.","start":1335.235,"end":1341.895,"sentiment":"neutral","sentiment_score":0.07569852670033773}],"sentiment":"neutral","sentiment_score":0.04366100950735725,"num_words":36,"start":1266.7301,"end":1341.895},{"sentences":[{"text":"Yeah.","start":1345.54,"end":1345.78,"sentiment":"neutral","sentiment_score":0.12155581265687944},{"text":"Sure.","start":1345.78,"end":1346.28,"sentiment":"neutral","sentiment_score":0.12485139071941376},{"text":"Mhmm.","start":1497.01,"end":1497.51,"sentiment":"neutral","sentiment_score":0.07542360574007034},{"text":"Yeah.","start":1503.275,"end":1503.755,"sentiment":"neutral","sentiment_score":0.07958066463470459},{"text":"Username and password.","start":1503.755,"end":1504.975,"sentiment":"neutral","sentiment_score":0.06604230403900146}],"sentiment":"neutral","sentiment_score":0.08564834083829607,"num_words":7,"start":1345.54,"end":1504.975},{"sentences":[{"text":"Mhmm.","start":1507.515,"end":1508.015,"sentiment":"neutral","sentiment_score":0.02908945456147194},{"text":"It's the it says connecting.","start":1514.42,"end":1516.6,"sentiment":"neutral","sentiment_score":-0.05756488144397735},{"text":"Yeah.","start":1519.14,"end":1519.46,"sentiment":"neutral","sentiment_score":-0.01182909682393074},{"text":"Okay.","start":1519.46,"end":1519.96,"sentiment":"neutral","sentiment_score":0.07579804956912994},{"text":"Let's just wait for it.","start":1520.98,"end":1522.6799,"sentiment":"neutral","sentiment_score":0.17498957812786103}],"sentiment":"neutral","sentiment_score":0.05232168390200688,"num_words":13,"start":1507.515,"end":1522.6799},{"sentences":[{"text":"I think it's establishing the connection already.","start":1523.78,"end":1526.6799,"sentiment":"neutral","sentiment_score":0.3061814840350832},{"text":"Because once you enter the username and password and click save or done, you need to wait a few minutes, then you should establish a connection after that.","start":1530.915,"end":1543.59,"sentiment":"neutral","sentiment_score":0.15718330496123858},{"text":"Yeah.","start":1547.27,"end":1547.77,"sentiment":"neutral","sentiment_score":0.24121490120887756},{"text":"Just make sure the username and password is correct and match what's we what we provided.","start":1549.6699,"end":1557.2899,"sentiment":"neutral","sentiment_score":0.2810464110225439},{"text":"Okay.","start":1594.785,"end":1595.285,"sentiment":"neutral","sentiment_score":0.09756356477737428}],"sentiment":"neutral","sentiment_score":0.2147155465944758,"num_words":53,"start":1523.78,"end":1595.285},{"sentences":[{"text":"Okay.","start":1619.325,"end":1619.725,"sentiment":"neutral","sentiment_score":0.08914407342672348},{"text":"Sure.","start":1619.725,"end":1620.225,"sentiment":"neutral","sentiment_score":0.08141297847032547},{"text":"Does it say successful?","start":1665.235,"end":1666.5349,"sentiment":"neutral","sentiment_score":0.10538510419428349},{"text":"It's still connecting.","start":1679.7949,"end":1687.6025,"sentiment":"neutral","sentiment_score":0.03652519111831983},{"text":"Mhmm.","start":1694.845,"end":1695.345,"sentiment":"neutral","sentiment_score":0.007385428063571453}],"sentiment":"neutral","sentiment_score":0.07090584700927138,"num_words":10,"start":1619.325,"end":1695.345},{"sentences":[{"text":"Yeah.","start":1704.125,"end":1704.625,"sentiment":"neutral","sentiment_score":0.02006014809012413},{"text":"Yeah.","start":1705.245,"end":1705.725,"sentiment":"neutral","sentiment_score":0.01837627775967121},{"text":"Let's just skip those those IP before.","start":1705.725,"end":1709.6649,"sentiment":"neutral","sentiment_score":-0.03475723096302578},{"text":"What's important is the username and password was entered correctly, and the connection type is P p POE.","start":1710.13,"end":1716.87,"sentiment":"neutral","sentiment_score":0.025213609281409945},{"text":"No need for you to change those other up settings.","start":1717.4099,"end":1721.75,"sentiment":"neutral","sentiment_score":-0.08417100012302399}],"sentiment":"neutral","sentiment_score":-0.016019708785303944,"num_words":37,"start":1704.125,"end":1721.75},{"sentences":[{"text":"Actually, I'm also checking on our end.","start":1741.9199,"end":1744.32,"sentiment":"neutral","sentiment_score":-0.04609620730791773},{"text":"Is it still offline?","start":1744.32,"end":1745.5399,"sentiment":"neutral","sentiment_score":-0.051519300788640976},{"text":"I think the reason might be because the router is a VDSL because that router is not compatible with optic fiber upgrade connection.","start":1746.08,"end":1756.155,"sentiment":"neutral","sentiment_score":-0.23649690721345984},{"text":"Because, yeah, what we need for router is, like, a x 3,000 dual band Wi Fi six router k seven or similar model.","start":1758.6951,"end":1768.1,"sentiment":"neutral","sentiment_score":-0.02773183932446915},{"text":"Because if your current router is not compatible, it will not authenticate or connect successfully even if the PPPoE details are correct.","start":1768.8799,"end":1779.0349,"sentiment":"neutral","sentiment_score":-0.23008753596381706}],"sentiment":"neutral","sentiment_score":-0.14769541285932064,"num_words":79,"start":1741.9199,"end":1779.0349},{"sentences":[{"text":"So I think that might be the reason why even though the credentials are correct, we cannot establish the connection.","start":1780.0549,"end":1786.7749,"sentiment":"neutral","sentiment_score":-0.23136611580848693},{"text":"It's still no Internet.","start":1786.7749,"end":1788.1549,"sentiment":"neutral","sentiment_score":-0.2913348600268364},{"text":"Yeah.","start":1792.12,"end":1792.62,"sentiment":"neutral","sentiment_score":-0.004854923114180565},{"text":"So so I think we just need to wait for the router, the one that we're going to provide.","start":1797.32,"end":1806.5399,"sentiment":"neutral","sentiment_score":-0.016086150352892122},{"text":"Yeah.","start":1813.0249,"end":1813.5249,"sentiment":"neutral","sentiment_score":0.02819980680942535}],"sentiment":"neutral","sentiment_score":-0.13499897176192865,"num_words":45,"start":1780.0549,"end":1813.5249},{"sentences":[{"text":"Upon checking here, did you already paid for the delivery fee?","start":1814.625,"end":1818.6449,"sentiment":"neutral","sentiment_score":0.002480086955157193},{"text":"Yeah.","start":1820.5449,"end":1821.0449,"sentiment":"neutral","sentiment_score":0.029594533145427704},{"text":"The $20.","start":1821.105,"end":1822.4049,"sentiment":"neutral","sentiment_score":0.02220554742962122},{"text":"I'll just inform our back end team to to send you the router.","start":1824.07,"end":1831.69,"sentiment":"neutral","sentiment_score":0.03785834088921547},{"text":"So this is via standard postage.","start":1831.83,"end":1834.1699,"sentiment":"neutral","sentiment_score":0.029427924193441868}],"sentiment":"neutral","sentiment_score":0.023333713976722775,"num_words":33,"start":1814.625,"end":1834.1699},{"sentences":[{"text":"So usually, the router takes three to five business days to arrive.","start":1834.7899,"end":1838.25,"sentiment":"neutral","sentiment_score":0.02785339718684554},{"text":"Then once the router arrives, you just need to connect it to the NTT box, like how we connect the router right now with the one one port at the back of your router, and the other end of the cable should be at the NTT box, the box on your wall.","start":1838.7649,"end":1859.38,"sentiment":"neutral","sentiment_score":0.043928612381792985},{"text":"Okay.","start":1864.0,"end":1864.5,"sentiment":"neutral","sentiment_score":0.20040738582611084},{"text":"Anything else?","start":1864.88,"end":1865.86,"sentiment":"neutral","sentiment_score":0.22071900963783264},{"text":"Okay.","start":1869.225,"end":1869.725,"sentiment":"neutral","sentiment_score":0.3292751908302307}],"sentiment":"neutral","sentiment_score":0.05278895891216748,"num_words":68,"start":1834.7899,"end":1869.725},{"sentences":[{"text":"Okay.","start":1870.825,"end":1871.3049,"sentiment":"neutral","sentiment_score":0.24506846070289612},{"text":"I'll just update you as well when the router has been delivered has sent.","start":1871.3049,"end":1876.525,"sentiment":"neutral","sentiment_score":0.19505931703107698},{"text":"Sure.","start":1878.1849,"end":1878.591,"sentiment":"positive","sentiment_score":0.454631507396698},{"text":"Okay.","start":1878.8309,"end":1879.0709,"sentiment":"positive","sentiment_score":0.4405784606933594},{"text":"Thank you.","start":1879.0709,"end":1879.891,"sentiment":"positive","sentiment_score":0.733476996421814}],"sentiment":"neutral","sentiment_score":0.28095067684587677,"num_words":19,"start":1870.825,"end":1879.891},{"sentences":[{"text":"Bye.","start":1880.111,"end":1880.2659,"sentiment":"positive","sentiment_score":0.5158352255821228},{"text":"Have a great day.","start":1880.2659,"end":1881.4109,"sentiment":"positive","sentiment_score":0.54736621491611}],"sentiment":"positive","sentiment_score":0.5410600170493126,"num_words":5,"start":1880.111,"end":1881.4109}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I just I just set up my wireless connection with my Internet. I'm waiting for a router to get sent to me. I have my own modem at home, and I was just wondering if you can please help me set up the Internet service until my router gets delivered because I need to use the Internet. Yes. Emmanuel Nadi. Let me oh, you already sent it? Just give me a second. Alright. Just give me one second. Let me just I'm just looking at the the Are you there? Hello? Yeah. Sorry. See, once I reset the my my my modem. Do I have to turn it off or leave it on? Okay. It's not letting me Okay. So I so I'm done there. So even if there's no Internet, so how do I log in to the modem my the my modem? How do I log in to the so how do you do that? Yeah. I'm using my iPad. Okay. Just give me a second. Look for that. Do I have to put WWW or do I just put the the HTTP? To to the IP address on the back of the modem. Yeah. Yeah. HTTP and then alright. One nine two. Yeah. That's not working. Are you there? It's Hawaii. Yeah. Yeah. Yeah. Yeah. I use this plate. This is what I used before. Yeah. Yeah. So it's you wanna you wanna give me the model number? Sir, the model number is h g six five nine. Home and getaway. So H HForHector, and then GForGary, and then 659659. Yeah. Gateway. Yeah. That's the one. Yeah. Yeah. Gateway. Yeah. That's the at the name of it. Yeah. Yep. Brand new ish. So yeah. Is that okay? We can we can try that. Yeah. Yep. Okay. Just give me one second. Yes. You want me to disconnect? Because I can I'm I'm using I would I'll be using my hotspot on my phone. Do I need that or no? Yeah. Okay. So because the IP address that I'm I'm putting in, it's not yeah. It's not letting me yeah. It's not letting me it's not nothing. It's not doing anything. Just bear with me one second. So l d n. F x u r. Are you there? Yes. So I'm just trying to log in to the the the modem itself. And if yeah. I'm just trying to do that. So just bear with me for a second. Yeah. Are you there? Hello? Yes. I I went to the the IP address for the for the router. Yes. Yes. So yeah. See, I have some information here. So looking at the Internet status, it say at the bottom, Internet unavailable. WLAN device, which is four. So what what do I go next from there? So I managed to get to the IP address. So I gotta sorry. Give me one second. Yes. Yeah. Okay. I'm in there. I'm in there now. Yeah. Thank you. One second. One second. Sorry. I'm just I'll just give you the option that I have here. So under the Internet settings, so there's there's Internet underscore TRO69, a DSL. And then there's Internet d underscore t R69 VDSL. I don't know what that is. Yeah. VDSL and then VID. And then you have the e e there's another one with the ETH, the Internet, which is yeah. Yeah. But I think also I've got the on the on the WAN, I have the I'm using the the the Ethernet cable, the yellow one. So I'm not yeah. So do I also be the e project? Is it the one? So this restart the PPOE? Social on the right click. There's three PPE. They all have PPE at the bottom. CPVOE. There's there's only there's three there's three options. So there's delete, edit, and restart PPOE. So I clicked edit, and then it I clicked edit. And then at the bottom of it, there's so there's PPE information, PPE notification mode, PPE trigger mode, Internet, and Internet password. Give me one second. I've done that. Yeah. I've done I've I've put in the the password that you provided. Yeah. I've done that. Yeah. It's saying connecting, but nothing's connected. Yeah. It's been saying that for a while now. Yeah. Oh, okay. Also, I'm looking at another one here, which is the another Internet. So I have IP routing PPP. And then there's a number which is MRU and then MSS. Should I put in should I put in the also, the I'm a have to change that as well. Give me one second. I think I'm a do the let's see if that works as well. Yep. That's all that's I think that's working now, I think. Just one second. So it says yeah. So Internet IPV four status connected, IP address onto server blah blah blah. So it's doing IP IP v six status connecting still waiting for that. It's still working, I guess. Doesn't doesn't say that yet. Yeah. Because there's two, obviously, access type, which is the inter the Ethernet. And then the second option below the access type is IP and then v four status that says connected. And it says IPv4 address, so I have the address there. And then the I p v four primary DNS server, what is the numb yeah. Yeah. So, obviously, I didn't change those. I mean, those are just the things that I've obviously, once it says connected, those are the ones that came up. So let's see. No. It says no connection. Is there anything I need to do after that? Okay. I see. I see. I see. Alrighty. So I just have Alright. No problem. It's already done yet. It's already done. Yes. No worries. That's fine. Yeah. Thanks for your help. Alright. Thank you. No worries there. Thank 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Hi. I just I just set up my wireless connection with my Internet. I'm waiting for a router to get sent to me. I have my own modem at home, and I was just wondering if you can please help me set up the Internet service until my router gets delivered because I need to use the Internet.\n\nYes. Emmanuel Nadi. Let me oh, you already sent it? Just give me a second. Alright.\n\nJust give me one second. Let me just I'm just looking at the the Are you there? Hello? Yeah. Sorry.\n\nSee, once I reset the my my my modem. Do I have to turn it off or leave it on? Okay. It's not letting me Okay. So I so I'm done there.\n\nSo even if there's no Internet, so how do I log in to the modem my the my modem? How do I log in to the so how do you do that? Yeah. I'm using my iPad. Okay.\n\nJust give me a second. Look for that. Do I have to put WWW or do I just put the the HTTP? To to the IP address on the back of the modem. Yeah.\n\nYeah. HTTP and then alright. One nine two. Yeah. That's not working.\n\nAre you there? It's Hawaii. Yeah. Yeah. Yeah.\n\nYeah. I use this plate. This is what I used before. Yeah. Yeah.\n\nSo it's you wanna you wanna give me the model number? Sir, the model number is h g six five nine. Home and getaway. So H HForHector, and then GForGary, and then 659659. Yeah.\n\nGateway. Yeah. That's the one. Yeah. Yeah.\n\nGateway. Yeah. That's the at the name of it. Yeah. Yep.\n\nBrand new ish. So yeah. Is that okay? We can we can try that. Yeah.\n\nYep. Okay. Just give me one second. Yes. You want me to disconnect?\n\nBecause I can I'm I'm using I would I'll be using my hotspot on my phone. Do I need that or no? Yeah. Okay. So because the IP address that I'm I'm putting in, it's not yeah.\n\nIt's not letting me yeah. It's not letting me it's not nothing. It's not doing anything. Just bear with me one second. So l d n.\n\nF x u r. Are you there? Yes. So I'm just trying to log in to the the the modem itself. And if yeah.\n\nI'm just trying to do that. So just bear with me for a second. Yeah. Are you there? Hello?\n\nYes. I I went to the the IP address for the for the router. Yes. Yes. So yeah.\n\nSee, I have some information here. So looking at the Internet status, it say at the bottom, Internet unavailable. WLAN device, which is four. So what what do I go next from there? So I managed to get to the IP address.\n\nSo I gotta sorry. Give me one second. Yes. Yeah. Okay.\n\nI'm in there. I'm in there now. Yeah. Thank you. One second.\n\nOne second. Sorry. I'm just I'll just give you the option that I have here. So under the Internet settings, so there's there's Internet underscore TRO69, a DSL. And then there's Internet d underscore t R69 VDSL.\n\nI don't know what that is. Yeah. VDSL and then VID. And then you have the e e there's another one with the ETH, the Internet, which is yeah. Yeah.\n\nBut I think also I've got the on the on the WAN, I have the I'm using the the the Ethernet cable, the yellow one. So I'm not yeah. So do I also be the e project? Is it the one? So this restart the PPOE?\n\nSocial on the right click. There's three PPE. They all have PPE at the bottom. CPVOE. There's there's only there's three there's three options.\n\nSo there's delete, edit, and restart PPOE. So I clicked edit, and then it I clicked edit. And then at the bottom of it, there's so there's PPE information, PPE notification mode, PPE trigger mode, Internet, and Internet password. Give me one second. I've done that.\n\nYeah. I've done I've I've put in the the password that you provided. Yeah. I've done that. Yeah.\n\nIt's saying connecting, but nothing's connected. Yeah. It's been saying that for a while now. Yeah. Oh, okay.\n\nAlso, I'm looking at another one here, which is the another Internet. So I have IP routing PPP. And then there's a number which is MRU and then MSS. Should I put in should I put in the also, the I'm a have to change that as well. Give me one second.\n\nI think I'm a do the let's see if that works as well. Yep. That's all that's I think that's working now, I think. Just one second. So it says yeah.\n\nSo Internet IPV four status connected, IP address onto server blah blah blah. So it's doing IP IP v six status connecting still waiting for that. It's still working, I guess. Doesn't doesn't say that yet. Yeah.\n\nBecause there's two, obviously, access type, which is the inter the Ethernet. And then the second option below the access type is IP and then v four status that says connected. And it says IPv4 address, so I have the address there. And then the I p v four primary DNS server, what is the numb yeah. Yeah.\n\nSo, obviously, I didn't change those. I mean, those are just the things that I've obviously, once it says connected, those are the ones that came up. So let's see. No. It says no connection.\n\nIs there anything I need to do after that? Okay. I see. I see. I see.\n\nAlrighty. So I just have Alright. No problem. It's already done yet. It's already done.\n\nYes. No worries. That's fine. Yeah. Thanks for your help.\n\nAlright. Thank you. No worries there. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.12713271379470825},{"text":"Hi.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.12504518032073977},{"text":"I just I just set up my wireless connection with my Internet.","start":7.7599998,"end":12.34,"sentiment":"neutral","sentiment_score":0.14510308454434076},{"text":"I'm waiting for a router to get sent to me.","start":13.905,"end":17.765,"sentiment":"neutral","sentiment_score":0.08237208500504493},{"text":"I have my own modem at home, and I was just wondering if you can please help me set up the Internet service until my router gets delivered because I need to use the 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that.","start":652.635,"end":653.915,"sentiment":"neutral","sentiment_score":0.08891793712973595},{"text":"Yeah.","start":653.915,"end":654.075,"sentiment":"neutral","sentiment_score":0.12805840373039246}],"sentiment":"neutral","sentiment_score":0.0699458638827006,"num_words":15,"start":618.445,"end":654.075},{"sentences":[{"text":"Yep.","start":654.075,"end":654.51,"sentiment":"neutral","sentiment_score":0.09898145496845244},{"text":"Okay.","start":662.11,"end":662.51,"sentiment":"neutral","sentiment_score":0.01938628777861595},{"text":"Just give me one second.","start":662.51,"end":663.73,"sentiment":"neutral","sentiment_score":0.017755497805774213},{"text":"Yes.","start":675.535,"end":675.935,"sentiment":"neutral","sentiment_score":0.04526965692639351},{"text":"You want me to disconnect?","start":675.935,"end":677.07495,"sentiment":"neutral","sentiment_score":-0.06933832988142967}],"sentiment":"neutral","sentiment_score":-0.007252058515755029,"num_words":13,"start":654.075,"end":677.07495},{"sentences":[{"text":"Because I can I'm I'm using I would I'll be using my hotspot on my phone.","start":677.13495,"end":681.235,"sentiment":"neutral","sentiment_score":-0.03311534645035863},{"text":"Do I need that or no?","start":681.72,"end":683.26,"sentiment":"neutral","sentiment_score":-0.046292965610822044},{"text":"Yeah.","start":689.88,"end":690.38,"sentiment":"neutral","sentiment_score":0.018201131373643875},{"text":"Okay.","start":693.64,"end":694.14,"sentiment":"neutral","sentiment_score":-0.05467907711863518},{"text":"So because the IP address that I'm I'm putting in, it's not yeah.","start":694.575,"end":699.935,"sentiment":"neutral","sentiment_score":-0.2733065359867536}],"sentiment":"neutral","sentiment_score":-0.11883962839036374,"num_words":37,"start":677.13495,"end":699.935},{"sentences":[{"text":"It's not letting me yeah.","start":699.935,"end":704.97504,"sentiment":"negative","sentiment_score":-0.5154910504817962},{"text":"It's not letting me it's not nothing.","start":704.97504,"end":707.375,"sentiment":"negative","sentiment_score":-0.4758350465978895},{"text":"It's not doing anything.","start":707.375,"end":708.51,"sentiment":"negative","sentiment_score":-0.4953671768307686},{"text":"Just bear with me one second.","start":769.42004,"end":770.94,"sentiment":"neutral","sentiment_score":-0.08274270718296368},{"text":"So l d n.","start":770.94,"end":772.64,"sentiment":"neutral","sentiment_score":-0.010732401628047228}],"sentiment":"neutral","sentiment_score":-0.3241982744433559,"num_words":26,"start":699.935,"end":772.64},{"sentences":[{"text":"F x u r.","start":783.545,"end":786.685,"sentiment":"neutral","sentiment_score":0.0017354699084535241},{"text":"Are you there?","start":929.76,"end":933.38,"sentiment":"neutral","sentiment_score":-0.007640235126018524},{"text":"Yes.","start":936.48,"end":936.72003,"sentiment":"neutral","sentiment_score":0.019841795787215233},{"text":"So I'm just trying to log in to the the the modem itself.","start":936.72003,"end":940.02,"sentiment":"neutral","sentiment_score":-0.011594039889482351},{"text":"And if yeah.","start":941.12,"end":941.84,"sentiment":"neutral","sentiment_score":-0.010188675175110498}],"sentiment":"neutral","sentiment_score":-0.0073927322519011796,"num_words":24,"start":783.545,"end":941.84},{"sentences":[{"text":"I'm just trying to do that.","start":941.84,"end":942.72003,"sentiment":"neutral","sentiment_score":-0.03002335379521052},{"text":"So just bear with me for a second.","start":942.72003,"end":944.26,"sentiment":"neutral","sentiment_score":-0.022498444886878133},{"text":"Yeah.","start":1091.49,"end":1091.89,"sentiment":"neutral","sentiment_score":0.019135992974042892},{"text":"Are you there?","start":1091.89,"end":1092.63,"sentiment":"neutral","sentiment_score":0.01673747630168994},{"text":"Hello?","start":1094.85,"end":1095.35,"sentiment":"neutral","sentiment_score":0.010109459981322289}],"sentiment":"neutral","sentiment_score":-0.014772094737150167,"num_words":19,"start":941.84,"end":1095.35},{"sentences":[{"text":"Yes.","start":1096.13,"end":1096.63,"sentiment":"neutral","sentiment_score":0.02943895012140274},{"text":"I I went to the the IP address for the for the router.","start":1096.69,"end":1101.89,"sentiment":"neutral","sentiment_score":0.011089143271629628},{"text":"Yes.","start":1101.89,"end":1102.39,"sentiment":"neutral","sentiment_score":0.02585657685995102},{"text":"Yes.","start":1103.89,"end":1104.39,"sentiment":"neutral","sentiment_score":0.030726008117198944},{"text":"So yeah.","start":1104.685,"end":1106.765,"sentiment":"neutral","sentiment_score":-0.001051632221788168}],"sentiment":"neutral","sentiment_score":0.01267095184367564,"num_words":18,"start":1096.13,"end":1106.765},{"sentences":[{"text":"See, I have some information here.","start":1106.765,"end":1108.765,"sentiment":"neutral","sentiment_score":-0.03251306091745695},{"text":"So looking at the Internet status, it say at the bottom, Internet unavailable.","start":1108.765,"end":1114.305,"sentiment":"neutral","sentiment_score":-0.07715258030937268},{"text":"WLAN device, which is four.","start":1116.4451,"end":1119.905,"sentiment":"neutral","sentiment_score":-0.0561197817325592},{"text":"So what what do I go next from there?","start":1120.74,"end":1122.92,"sentiment":"neutral","sentiment_score":-0.04344035271141264},{"text":"So I managed to get to the IP address.","start":1129.94,"end":1131.96,"sentiment":"neutral","sentiment_score":0.02638693360818757}],"sentiment":"neutral","sentiment_score":-0.03886051405043829,"num_words":42,"start":1106.765,"end":1131.96},{"sentences":[{"text":"So I gotta sorry.","start":1132.26,"end":1135.005,"sentiment":"neutral","sentiment_score":-0.03675570199266076},{"text":"Give me one second.","start":1135.005,"end":1136.065,"sentiment":"neutral","sentiment_score":-0.043947722762823105},{"text":"Yes.","start":1139.8049,"end":1140.3049,"sentiment":"neutral","sentiment_score":0.014102978631854056},{"text":"Yeah.","start":1141.4049,"end":1141.9049,"sentiment":"neutral","sentiment_score":0.0293105561286211},{"text":"Okay.","start":1143.725,"end":1144.125,"sentiment":"neutral","sentiment_score":0.03087759017944336}],"sentiment":"neutral","sentiment_score":-0.022592961280183357,"num_words":11,"start":1132.26,"end":1144.125},{"sentences":[{"text":"I'm in there.","start":1144.125,"end":1144.7649,"sentiment":"neutral","sentiment_score":0.017141288767258327},{"text":"I'm in there now.","start":1144.7649,"end":1145.79,"sentiment":"neutral","sentiment_score":0.017956829629838467},{"text":"Yeah.","start":1145.87,"end":1146.37,"sentiment":"neutral","sentiment_score":0.015960123389959335},{"text":"Thank you.","start":1177.01,"end":1177.67,"sentiment":"positive","sentiment_score":0.6230486333370209},{"text":"One second.","start":1180.61,"end":1181.25,"sentiment":"neutral","sentiment_score":0.024540971964597702}],"sentiment":"neutral","sentiment_score":0.11953254323452711,"num_words":12,"start":1144.125,"end":1181.25},{"sentences":[{"text":"One second.","start":1181.25,"end":1181.91,"sentiment":"neutral","sentiment_score":-0.0013476815074682236},{"text":"Sorry.","start":1187.73,"end":1187.89,"sentiment":"neutral","sentiment_score":-0.12701034545898438},{"text":"I'm just I'll just give you the option that I have here.","start":1187.89,"end":1190.47,"sentiment":"neutral","sentiment_score":0.010516790362695852},{"text":"So under the Internet settings, so there's there's Internet underscore TRO69, a DSL.","start":1191.585,"end":1202.325,"sentiment":"neutral","sentiment_score":-0.03037719500179474},{"text":"And then there's Internet d underscore t R69 VDSL.","start":1206.76,"end":1212.62,"sentiment":"neutral","sentiment_score":-0.060345890621344246}],"sentiment":"neutral","sentiment_score":-0.02544650742532434,"num_words":37,"start":1181.25,"end":1212.62},{"sentences":[{"text":"I don't know what that is.","start":1213.24,"end":1214.62,"sentiment":"neutral","sentiment_score":-0.21250923971335092},{"text":"Yeah.","start":1220.625,"end":1220.865,"sentiment":"neutral","sentiment_score":-0.02352521196007729},{"text":"VDSL and then VID.","start":1220.865,"end":1222.645,"sentiment":"neutral","sentiment_score":-0.0267555289901793},{"text":"And then you have the e e there's another one with the ETH, the Internet, which is yeah.","start":1223.425,"end":1229.935,"sentiment":"neutral","sentiment_score":0.013012597544325722},{"text":"Yeah.","start":1236.53,"end":1236.77,"sentiment":"neutral","sentiment_score":0.028234615921974186}],"sentiment":"neutral","sentiment_score":-0.038104713149368766,"num_words":30,"start":1213.24,"end":1236.77},{"sentences":[{"text":"But I think also I've got the on the on the WAN, I have the I'm using the the the Ethernet cable, the yellow one.","start":1236.77,"end":1244.63,"sentiment":"neutral","sentiment_score":-0.0066883958526887},{"text":"So I'm not yeah.","start":1245.09,"end":1246.21,"sentiment":"neutral","sentiment_score":-0.07307545095682144},{"text":"So do I also be the e project?","start":1246.21,"end":1250.245,"sentiment":"neutral","sentiment_score":0.006313722697086632},{"text":"Is it the one?","start":1250.245,"end":1250.885,"sentiment":"neutral","sentiment_score":0.013764361618086696},{"text":"So this restart the PPOE?","start":1250.885,"end":1253.0651,"sentiment":"neutral","sentiment_score":0.004599510971456766}],"sentiment":"neutral","sentiment_score":-0.007194498200829991,"num_words":46,"start":1236.77,"end":1253.0651},{"sentences":[{"text":"Social on the right click.","start":1255.765,"end":1257.0651,"sentiment":"neutral","sentiment_score":0.037389664351940154},{"text":"There's three PPE.","start":1261.07,"end":1262.4299,"sentiment":"neutral","sentiment_score":0.011107100600687167},{"text":"They all have PPE at the bottom.","start":1262.4299,"end":1264.45,"sentiment":"neutral","sentiment_score":0.008254103096468108},{"text":"CPVOE.","start":1277.775,"end":1278.275,"sentiment":"neutral","sentiment_score":-0.005848205182701349},{"text":"There's there's only there's three there's three options.","start":1302.645,"end":1310.485,"sentiment":"neutral","sentiment_score":0.006853093393146992}],"sentiment":"neutral","sentiment_score":0.013626036966646401,"num_words":24,"start":1255.765,"end":1310.485},{"sentences":[{"text":"So there's delete, edit, and restart PPOE.","start":1310.485,"end":1313.465,"sentiment":"neutral","sentiment_score":0.014564249132360731},{"text":"So I clicked edit, and then it I clicked edit.","start":1314.405,"end":1318.64,"sentiment":"neutral","sentiment_score":0.017095917649567128},{"text":"And then at the bottom of it, there's so there's PPE information, PPE notification mode, PPE trigger mode, Internet, and Internet password.","start":1319.1,"end":1333.175,"sentiment":"neutral","sentiment_score":0.020260760094970465},{"text":"Give me one second.","start":1343.395,"end":1349.4299,"sentiment":"neutral","sentiment_score":0.07514303037896752},{"text":"I've done that.","start":1488.28,"end":1489.5,"sentiment":"neutral","sentiment_score":0.25046974917252857}],"sentiment":"neutral","sentiment_score":0.03849189155532614,"num_words":46,"start":1310.485,"end":1489.5},{"sentences":[{"text":"Yeah.","start":1498.335,"end":1498.575,"sentiment":"neutral","sentiment_score":0.11978186666965485},{"text":"I've done I've I've put in the the password that you provided.","start":1498.575,"end":1502.675,"sentiment":"neutral","sentiment_score":0.10467283055186272},{"text":"Yeah.","start":1506.495,"end":1506.735,"sentiment":"neutral","sentiment_score":0.10901482403278352},{"text":"I've done that.","start":1506.735,"end":1507.455,"sentiment":"neutral","sentiment_score":0.13221660256385803},{"text":"Yeah.","start":1507.455,"end":1507.955,"sentiment":"neutral","sentiment_score":0.06766095757484436}],"sentiment":"neutral","sentiment_score":0.10828785681062275,"num_words":18,"start":1498.335,"end":1507.955},{"sentences":[{"text":"It's saying connecting, but nothing's connected.","start":1508.975,"end":1511.955,"sentiment":"neutral","sentiment_score":-0.0765894918392102},{"text":"Yeah.","start":1517.5801,"end":1517.9,"sentiment":"neutral","sentiment_score":-0.04993358254432678},{"text":"It's been saying that for a while now.","start":1517.9,"end":1519.68,"sentiment":"neutral","sentiment_score":-0.06633625295944512},{"text":"Yeah.","start":1520.8601,"end":1521.3601,"sentiment":"neutral","sentiment_score":0.11714470386505128},{"text":"Oh, okay.","start":1545.8099,"end":1546.55,"sentiment":"neutral","sentiment_score":0.21872275322675705}],"sentiment":"neutral","sentiment_score":-0.02697613038536575,"num_words":18,"start":1508.975,"end":1546.55},{"sentences":[{"text":"Also, I'm looking at another one here, which is the another Internet.","start":1560.145,"end":1565.85,"sentiment":"neutral","sentiment_score":0.033605975254128374},{"text":"So I have IP routing PPP.","start":1566.71,"end":1569.13,"sentiment":"neutral","sentiment_score":0.04044894129037857},{"text":"And then there's a number which is MRU and then MSS.","start":1571.75,"end":1576.905,"sentiment":"neutral","sentiment_score":0.02799804542552341},{"text":"Should I put in should I put in the also, the I'm a have to change that as well.","start":1580.8251,"end":1590.7201,"sentiment":"neutral","sentiment_score":0.005546216019674351},{"text":"Give me one second.","start":1590.7201,"end":1591.6001,"sentiment":"neutral","sentiment_score":0.02115361811593175}],"sentiment":"neutral","sentiment_score":0.02199877744827133,"num_words":52,"start":1560.145,"end":1591.6001},{"sentences":[{"text":"I think I'm a do the let's see if that works as well.","start":1591.6001,"end":1599.14,"sentiment":"neutral","sentiment_score":0.09858046070887493},{"text":"Yep.","start":1611.8551,"end":1612.3551,"sentiment":"neutral","sentiment_score":0.2578105926513672},{"text":"That's all that's I think that's working now, I think.","start":1612.415,"end":1615.95,"sentiment":"positive","sentiment_score":0.37283262610435486},{"text":"Just one second.","start":1616.0299,"end":1616.9299,"sentiment":"neutral","sentiment_score":0.08265940596659978},{"text":"So it says yeah.","start":1619.5499,"end":1621.1499,"sentiment":"neutral","sentiment_score":0.0748291751369834}],"sentiment":"neutral","sentiment_score":0.18757992778574267,"num_words":31,"start":1591.6001,"end":1621.1499},{"sentences":[{"text":"So Internet IPV four status connected, IP address onto server blah blah blah.","start":1621.1499,"end":1628.11,"sentiment":"neutral","sentiment_score":0.03891263952335486},{"text":"So it's doing IP IP v six status connecting still waiting for that.","start":1628.11,"end":1633.315,"sentiment":"neutral","sentiment_score":0.08252365915821148},{"text":"It's still working, I guess.","start":1671.6749,"end":1673.94,"sentiment":"neutral","sentiment_score":0.2236779361963272},{"text":"Doesn't doesn't say that yet.","start":1674.2599,"end":1676.0399,"sentiment":"neutral","sentiment_score":-0.03199866339564324},{"text":"Yeah.","start":1681.94,"end":1682.1799,"sentiment":"neutral","sentiment_score":0.07677334547042847}],"sentiment":"neutral","sentiment_score":0.07064436736038408,"num_words":37,"start":1621.1499,"end":1682.1799},{"sentences":[{"text":"Because there's two, obviously, access type, which is the inter the Ethernet.","start":1682.1799,"end":1686.84,"sentiment":"neutral","sentiment_score":0.03237387087816993},{"text":"And then the second option below the access type is IP and then v four status that says connected.","start":1687.425,"end":1694.165,"sentiment":"neutral","sentiment_score":0.028072183167463856},{"text":"And it says IPv4 address, so I have the address there.","start":1694.785,"end":1699.925,"sentiment":"neutral","sentiment_score":0.011328964409503069},{"text":"And then the I p v four primary DNS server, what is the numb yeah.","start":1700.48,"end":1714.66,"sentiment":"neutral","sentiment_score":0.009318510008354982},{"text":"Yeah.","start":1722.925,"end":1723.245,"sentiment":"neutral","sentiment_score":-0.015756942331790924}],"sentiment":"neutral","sentiment_score":0.020180987017550344,"num_words":58,"start":1682.1799,"end":1723.245},{"sentences":[{"text":"So, obviously, I didn't change those.","start":1723.245,"end":1725.3251,"sentiment":"neutral","sentiment_score":-0.07523974621047576},{"text":"I mean, those are just the things that I've obviously, once it says connected, those are the ones that came up.","start":1725.3251,"end":1729.905,"sentiment":"neutral","sentiment_score":-0.041676144514765055},{"text":"So let's see.","start":1733.64,"end":1735.8,"sentiment":"neutral","sentiment_score":-0.017540896621843178},{"text":"No.","start":1735.8,"end":1736.28,"sentiment":"neutral","sentiment_score":-0.13234485685825348},{"text":"It says no connection.","start":1736.28,"end":1738.14,"sentiment":"neutral","sentiment_score":-0.14658759534358978}],"sentiment":"neutral","sentiment_score":-0.05994158400488751,"num_words":35,"start":1723.245,"end":1738.14},{"sentences":[{"text":"Is there anything I need to do after that?","start":1738.2001,"end":1740.2201,"sentiment":"neutral","sentiment_score":-0.09554710487524669},{"text":"Okay.","start":1758.31,"end":1758.81,"sentiment":"neutral","sentiment_score":-0.06724616140127182},{"text":"I see.","start":1790.01,"end":1790.49,"sentiment":"neutral","sentiment_score":-0.09327996149659157},{"text":"I see.","start":1790.49,"end":1790.8099,"sentiment":"neutral","sentiment_score":-0.05469818599522114},{"text":"I see.","start":1790.8099,"end":1791.5499,"sentiment":"neutral","sentiment_score":-0.03216095641255379}],"sentiment":"neutral","sentiment_score":-0.08046551956795156,"num_words":16,"start":1738.2001,"end":1791.5499},{"sentences":[{"text":"Alrighty.","start":1794.415,"end":1794.915,"sentiment":"neutral","sentiment_score":0.02465861476957798},{"text":"So I just have Alright.","start":1797.135,"end":1809.9601,"sentiment":"neutral","sentiment_score":0.0027098048478364943},{"text":"No problem.","start":1811.2201,"end":1811.9601,"sentiment":"neutral","sentiment_score":0.06157379597425461},{"text":"It's already done yet.","start":1818.74,"end":1819.9401,"sentiment":"neutral","sentiment_score":-0.0002309249248355627},{"text":"It's already done.","start":1819.9401,"end":1821.0,"sentiment":"neutral","sentiment_score":0.01711927354335785}],"sentiment":"neutral","sentiment_score":0.014119290125866732,"num_words":15,"start":1794.415,"end":1821.0},{"sentences":[{"text":"Yes.","start":1845.76,"end":1846.26,"sentiment":"neutral","sentiment_score":0.04931586608290672},{"text":"No worries.","start":1860.605,"end":1861.485,"sentiment":"neutral","sentiment_score":0.15740546584129333},{"text":"That's fine.","start":1861.485,"end":1862.125,"sentiment":"neutral","sentiment_score":0.20922090858221054},{"text":"Yeah.","start":1862.125,"end":1862.625,"sentiment":"neutral","sentiment_score":0.1861315667629242},{"text":"Thanks for your help.","start":1867.2001,"end":1868.42,"sentiment":"positive","sentiment_score":0.5754708796739578}],"sentiment":"neutral","sentiment_score":0.327058370038867,"num_words":10,"start":1845.76,"end":1868.42},{"sentences":[{"text":"Alright.","start":1869.12,"end":1869.6,"sentiment":"neutral","sentiment_score":0.31598567962646484},{"text":"Thank you.","start":1869.6,"end":1870.34,"sentiment":"positive","sentiment_score":0.43471620976924896},{"text":"No worries there.","start":1876.72,"end":1877.36,"sentiment":"neutral","sentiment_score":0.30784634749094647},{"text":"Thank you.","start":1877.36,"end":1877.9609,"sentiment":"positive","sentiment_score":0.721264511346817}],"sentiment":"positive","sentiment_score":0.4439357705414295,"num_words":8,"start":1869.12,"end":1877.9609}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Lorraine from Ertol tech support. How can I assist you?\n\nChannel 1: Yeah. Hi. I just I just set up my wireless connection with my Internet. I'm waiting for a router to get sent to me. I have my own modem at home, and I was just wondering if you can please help me set up the Internet service until my router gets delivered because I need to use the Internet.\n\nChannel 0: Okay. And may I have your full name, please, for me to check the account?\n\nChannel 1: Yes. Emmanuel Nadi.\n\nChannel 0: Okay. Have you received our email instruction on how to set up your own router? We just sent it just now.\n\nChannel 1: Let me oh, you already sent\n\nChannel 0: Yeah.\n\nChannel 1: it? Just give me a second.\n\nChannel 0: Sure.\n\nChannel 1: Alright. Just give me one second. Let me just I'm just looking at the the\n\nChannel 0: Mhmm.\n\nChannel 1: Are you there? Hello?\n\nChannel 0: Yes. Hello. I'm still here.\n\nChannel 1: Yeah. Sorry. See, once I reset the my my my modem. Do I have to turn it off or leave it on?\n\nChannel 0: Mhmm. Yeah. Just leave it on. Then once the router lights are back on and stable, kindly connect to the router's Wi Fi even though it has no Internet connection for us to proceed with the setup.\n\nChannel 1: Okay. It's not letting me Okay. So I so I'm done there. So even if there's\n\nChannel 0: Mhmm.\n\nChannel 1: no Internet, so how do I log in to the modem my the my modem? How do I log in to the so how do you do\n\nChannel 0: Router?\n\nChannel 1: that?\n\nChannel 0: Yeah. So once your device is connected now to the router, open a browser. Is\n\nChannel 1: Yeah.\n\nChannel 0: it your computer or a laptop you're using?\n\nChannel 1: I'm using my iPad.\n\nChannel 0: Okay. Open a browser on your iPad. Then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar.\n\nChannel 1: Okay. Just give me a second. Look for that. Do I have to put WWW or do I just put the the HTTP?\n\nChannel 0: Yeah. Copy the copy it as it is.\n\nChannel 1: To to the IP\n\nChannel 0: HTTP.\n\nChannel 1: address on the back of the modem.\n\nChannel 0: Mhmm. Yeah. It's it's HTTP.\n\nChannel 1: Yeah. Yeah. HTTP\n\nChannel 0: Yeah.\n\nChannel 1: and then\n\nChannel 0: Just copy that one as it is.\n\nChannel 1: alright. One nine two. Yeah. That's not working. Are you\n\nChannel 0: Yeah. Is that the default it says default access at the back of your router?\n\nChannel 1: there?\n\nChannel 0: Mhmm. May I know the make and model of the router? Maybe that router is not compatible.\n\nChannel 1: It's Hawaii.\n\nChannel 0: Hawaii Huawei?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. I use\n\nChannel 0: Mhmm.\n\nChannel 1: this plate. This is what I used before. Yeah. Yeah.\n\nChannel 0: Mhmm. Huawei. Is it dual band Wi Fi six router?\n\nChannel 1: So it's you wanna you wanna give me the model number? Sir, the model number is h g six five nine.\n\nChannel 0: Yeah.\n\nChannel 1: Home\n\nChannel 0: Sorry?\n\nChannel 1: and getaway. So H\n\nChannel 0: Eight six.\n\nChannel 1: HForHector, and then GForGary,\n\nChannel 0: Mhmm.\n\nChannel 1: and then 659659.\n\nChannel 0: Mhmm. 659. Huawei a g six five nine gateway?\n\nChannel 1: Yeah. Gateway. Yeah. That's the one. Yeah.\n\nChannel 0: That's it?\n\nChannel 1: Yeah. Gateway. Yeah. That's the at the name of it. Yeah.\n\nChannel 0: Okay. Hang on. Let me just check the router. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon checking, the router has a PPPoE, authentication, which we'll be needing to establish a connection. Just wanted to ask, is this brand new or this is used already from Perfect?\n\nChannel 1: Brand new ish.\n\nChannel 0: Okay. Because sometimes the router is not compatible for some reason because it's not, compatible with optic fiber upgrade connection or, router, is still locked in with the previous ISP because if ever this is the first time that we're going to use this kind of router. So I'm not sure yet if we can establish a connection, but I can walk you through it right now.\n\nChannel 1: So yeah. Is that okay? We can we can try that. Yeah. Yep.\n\nChannel 0: Yeah. So yeah. In the address bar, type in the IP address.\n\nChannel 1: Okay. Just give me one second.\n\nChannel 0: Yeah. Is your iPad still\n\nChannel 1: Yes. You want me to disconnect? Because I can I'm I'm using I would I'll be using my hotspot on my phone. Do I need that or\n\nChannel 0: No.\n\nChannel 1: no?\n\nChannel 0: Yeah. It's you should be using the router's Wi Fi network even without Internet access\n\nChannel 1: Yeah.\n\nChannel 0: to access the router interface during setup.\n\nChannel 1: Okay. So because the IP address that I'm I'm putting in, it's not yeah. It's not letting me yeah. It's not letting me it's not nothing. It's not doing anything.\n\nChannel 0: Yeah. Maybe there's incorrect with the IP address that you're entering. It should be as it is, or you're not connected with the router's Wi Fi.\n\nChannel 1: Just bear with me one second. So l d n.\n\nChannel 0: Sure.\n\nChannel 1: F x u r. Are you there?\n\nChannel 0: Yes. I'm still\n\nChannel 1: Yes. So I'm just trying to log in to the the the modem\n\nChannel 0: here.\n\nChannel 1: itself.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: And if yeah. I'm just trying to do that. So just bear with me for a second.\n\nChannel 0: Sure.\n\nChannel 1: Yeah. Are you there?\n\nChannel 0: Yes.\n\nChannel 1: Hello?\n\nChannel 0: I'm still here. Mhmm.\n\nChannel 1: Yes. I I went to the the IP address for the for the router. Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes.\n\nChannel 0: And\n\nChannel 1: So\n\nChannel 0: does it bring it? Mhmm.\n\nChannel 1: yeah. See, I have some information here. So looking at the Internet status, it say at the bottom, Internet unavailable. WLAN device, which is four. So what what do I go next from there?\n\nChannel 0: You're now at the router's interface. You're able to log in?\n\nChannel 1: So I managed to get to the IP address. So I gotta\n\nChannel 0: Mhmm.\n\nChannel 1: sorry. Give me one second.\n\nChannel 0: Does it ask you a username and password? Admin\n\nChannel 1: Yes.\n\nChannel 0: for admin.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. I'm\n\nChannel 0: And\n\nChannel 1: in\n\nChannel 0: let's\n\nChannel 1: there. I'm in there now. Yeah.\n\nChannel 0: mhmm. Okay. Yeah. Now kindly go to the one setting or Internet settings. Look for the p p p or PPPoE settings option usually under Internet or WAN settings.\n\nThen once there, it will ask you to select a connection type. Do select p p p o e, triple p o e, then\n\nChannel 1: Thank\n\nChannel 0: it\n\nChannel 1: you.\n\nChannel 0: will ask you again a username and password.\n\nChannel 1: One\n\nChannel 0: Just\n\nChannel 1: second.\n\nChannel 0: enter.\n\nChannel 1: One second. Sorry. I'm just I'll just give you the option that I have here. So under the Internet settings, so there's there's Internet underscore TRO69, a DSL. And then there's Internet d underscore t R69 VDSL.\n\nI don't know what that is.\n\nChannel 0: Mhmm. It says VDSL.\n\nChannel 1: Yeah. VDSL and then VID.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Mhmm.\n\nChannel 1: then you have the e e there's another one with the ETH, the Internet, which is yeah. Yeah. But I think also I've got the on the on the WAN, I have the I'm using\n\nChannel 0: Mhmm.\n\nChannel 1: the the the Ethernet cable, the yellow one. So I'm not yeah. So do I also be the e project? Is it the one?\n\nChannel 0: Mhmm.\n\nChannel 1: So this restart the PPOE?\n\nChannel 0: Yeah.\n\nChannel 1: Social on the right click.\n\nChannel 0: Can you see PPPoE?\n\nChannel 1: There's three PPE. They all have PPE at the bottom.\n\nChannel 0: Mhmm. Then is are is there a space where you can enter a username and password for the PPPoE?\n\nChannel 1: CPVOE.\n\nChannel 0: Yeah.\n\nChannel 1: There's there's only there's three there's three options. So there's delete, edit, and restart PPOE. So I clicked edit, and then it I clicked edit. And then at the bottom of it, there's so there's PPE information, PPE notification mode, PPE trigger mode,\n\nChannel 0: Mhmm.\n\nChannel 1: Internet, and Internet password.\n\nChannel 0: Yeah. Please type in the username and password that I provided you over email via email.\n\nChannel 1: Give me one\n\nChannel 0: Yeah. Sure.\n\nChannel 1: second. I've done that.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. I've done I've I've put in the the password that you provided.\n\nChannel 0: Yeah. Username and password.\n\nChannel 1: Yeah. I've done that. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: It's saying connecting, but nothing's connected.\n\nChannel 0: It's the it says connecting.\n\nChannel 1: Yeah. It's been saying that for a while\n\nChannel 0: Yeah.\n\nChannel 1: now.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Let's just wait for it. I think it's establishing the connection already. Because once you enter the username and password and click save or done, you need to wait a few minutes, then you should establish a connection after that.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah. Just make sure the username and password is correct and match what's we what we provided.\n\nChannel 1: Also, I'm looking at another one here, which is the another Internet. So I have IP routing PPP. And then there's a number which is MRU and then MSS. Should I put in should I put in the also, the I'm a have to change that as well. Give me one second.\n\nI think I'm a do the\n\nChannel 0: Okay.\n\nChannel 1: let's see if that works as well. Yep. That's all that's I think that's working now, I think. Just one second.\n\nChannel 0: Okay.\n\nChannel 1: So it\n\nChannel 0: Sure.\n\nChannel 1: says yeah. So Internet IPV four status connected, IP address onto server blah blah blah. So it's doing IP IP v six status connecting still waiting for that.\n\nChannel 0: Does it say successful?\n\nChannel 1: It's still working, I guess. Doesn't doesn't say that yet.\n\nChannel 0: It's still\n\nChannel 1: Yeah. Because there's two, obviously, access type, which is the inter the Ethernet.\n\nChannel 0: connecting.\n\nChannel 1: And then the second option below the access type is IP and then v four status that says connected. And\n\nChannel 0: Mhmm.\n\nChannel 1: it says IPv4 address, so I have the address there. And then the I p v four primary DNS server,\n\nChannel 0: Yeah.\n\nChannel 1: what is the\n\nChannel 0: Yeah. Let's just skip those those IP before. What's important is the username and password was entered\n\nChannel 1: numb\n\nChannel 0: correctly, and\n\nChannel 1: yeah.\n\nChannel 0: the connection type is P p POE. No need for you to change those other up settings.\n\nChannel 1: Yeah. So, obviously, I didn't change those. I mean, those are just the things that I've obviously, once it says connected, those are the ones that came up. So let's see. No.\n\nIt says no connection. Is there anything I need to do after that?\n\nChannel 0: Actually, I'm also checking on our end. Is it still offline? I think the reason might be because the router is a VDSL because that router is not compatible with optic fiber upgrade connection.\n\nChannel 1: Okay.\n\nChannel 0: Because, yeah, what we need for router is, like, a x 3,000 dual band Wi Fi six router k seven or similar model. Because if your current router is not compatible, it will not authenticate or connect successfully even if the PPPoE details are correct. So I think that might be the reason why even though the credentials are correct, we cannot establish the connection. It's still no Internet.\n\nChannel 1: I see. I see. I see.\n\nChannel 0: Yeah.\n\nChannel 1: Alrighty. So I\n\nChannel 0: So\n\nChannel 1: just have\n\nChannel 0: so I think we just need to wait for the router, the one that we're going to provide.\n\nChannel 1: Alright. No problem.\n\nChannel 0: Yeah. Upon checking here, did you already paid for the delivery fee?\n\nChannel 1: It's already done yet. It's already done.\n\nChannel 0: Yeah. The $20. I'll just inform our back end team to to send you the router. So this is via standard postage. So usually, the router takes three to five business days to arrive.\n\nThen once the router arrives, you just need to connect it to the NTT box, like\n\nChannel 1: Yes.\n\nChannel 0: how we connect the router right now with the one one port at the back of your router, and the other end of the cable should be at the NTT box, the box on your wall.\n\nChannel 1: No worries. That's fine. Yeah.\n\nChannel 0: Okay. Anything else?\n\nChannel 1: Thanks for your help. Alright.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. I'll just update you as well when the router has been delivered has sent.\n\nChannel 1: No worries there. Thank you.\n\nChannel 0: Sure. Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.25690019130706787},{"text":"Good afternoon.","start":1.5999999,"end":2.32,"sentiment":"positive","sentiment_score":0.5370357930660248},{"text":"This is Lorraine from Ertol tech support.","start":2.32,"end":4.74,"sentiment":"positive","sentiment_score":0.46719008684158325},{"text":"How can I assist you?","start":4.7999997,"end":6.1,"sentiment":"positive","sentiment_score":0.3883565545082092}],"sentiment":"positive","sentiment_score":0.4362056771914164,"channel":0,"num_words":15,"start":1.1999999,"end":6.1},{"sentences":[{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.12713271379470825},{"text":"Hi.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.12504518032073977},{"text":"I just I just set up my wireless connection with my Internet.","start":7.7599998,"end":12.34,"sentiment":"neutral","sentiment_score":0.14510308454434076},{"text":"I'm waiting for a router to get sent to me.","start":13.905,"end":17.765,"sentiment":"neutral","sentiment_score":0.08237208500504493},{"text":"I have my own modem at home, and I was just wondering if you can please help me set up the Internet service until my router gets delivered because I need to use the Internet.","start":18.865,"end":30.94,"sentiment":"neutral","sentiment_score":0.08281241740499223}],"sentiment":"neutral","sentiment_score":0.09687407403174093,"channel":1,"num_words":59,"start":6.3999996,"end":30.94},{"sentences":[{"text":"Okay.","start":33.72,"end":33.96,"sentiment":"neutral","sentiment_score":0.07955069094896317},{"text":"And may I have your full name, please, for me to check the account?","start":33.96,"end":37.02,"sentiment":"neutral","sentiment_score":0.07237001455255918}],"sentiment":"neutral","sentiment_score":0.07284872631231944,"channel":0,"num_words":15,"start":33.72,"end":37.02},{"sentences":[{"text":"Yes.","start":37.4,"end":37.9,"sentiment":"neutral","sentiment_score":0.049793533980846405},{"text":"Emmanuel Nadi.","start":38.28,"end":39.260002,"sentiment":"neutral","sentiment_score":0.05089269578456879}],"sentiment":"neutral","sentiment_score":0.050526308516661324,"channel":1,"num_words":3,"start":37.4,"end":39.260002},{"sentences":[{"text":"Okay.","start":42.2,"end":42.615,"sentiment":"neutral","sentiment_score":0.06675218045711517},{"text":"Have you received our email instruction on how to set up your own router?","start":43.335003,"end":48.615,"sentiment":"neutral","sentiment_score":0.07766256907156535},{"text":"We just sent it just now.","start":48.615,"end":50.475002,"sentiment":"neutral","sentiment_score":0.03845451151331266}],"sentiment":"neutral","sentiment_score":0.06594072459709077,"channel":0,"num_words":21,"start":42.2,"end":50.475002},{"sentences":[{"text":"Let me oh, you already sent","start":53.26,"end":56.559998,"sentiment":"neutral","sentiment_score":0.02702159093072017}],"sentiment":"neutral","sentiment_score":0.02702159093072017,"channel":1,"num_words":6,"start":53.26,"end":56.559998},{"sentences":[{"text":"Yeah.","start":56.375,"end":56.875,"sentiment":"neutral","sentiment_score":0.02412510477006435}],"sentiment":"neutral","sentiment_score":0.02412510477006435,"channel":0,"num_words":1,"start":56.375,"end":56.875},{"sentences":[{"text":"it?","start":57.1,"end":57.6,"sentiment":"neutral","sentiment_score":0.015015214681625366},{"text":"Just give me a 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there?","start":152.61499,"end":153.355,"sentiment":"neutral","sentiment_score":0.0063604870811104774},{"text":"Hello?","start":154.69499,"end":155.19499,"sentiment":"neutral","sentiment_score":0.008490572683513165}],"sentiment":"neutral","sentiment_score":0.006893008481711149,"channel":1,"num_words":4,"start":152.61499,"end":155.19499},{"sentences":[{"text":"Yes.","start":157.395,"end":157.715,"sentiment":"neutral","sentiment_score":0.02703055925667286},{"text":"Hello.","start":157.715,"end":157.955,"sentiment":"neutral","sentiment_score":0.020165884867310524},{"text":"I'm still here.","start":157.955,"end":158.935,"sentiment":"neutral","sentiment_score":0.015551708017786344}],"sentiment":"neutral","sentiment_score":0.018770313635468484,"channel":0,"num_words":5,"start":157.395,"end":158.935},{"sentences":[{"text":"Yeah.","start":158.855,"end":159.17499,"sentiment":"neutral","sentiment_score":-0.026381362229585648},{"text":"Sorry.","start":159.17499,"end":159.67499,"sentiment":"neutral","sentiment_score":-0.08886632323265076},{"text":"See, once I reset the my my my modem.","start":159.81499,"end":168.29001,"sentiment":"neutral","sentiment_score":-0.10286940220329496},{"text":"Do I have to turn it off or leave it on?","start":169.95,"end":172.05,"sentiment":"neutral","sentiment_score":-0.10442090847275474}],"sentiment":"neutral","sentiment_score":-0.09953192265873606,"channel":1,"num_words":22,"start":158.855,"end":172.05},{"sentences":[{"text":"Mhmm.","start":172.34999,"end":172.67,"sentiment":"neutral","sentiment_score":-0.00533719826489687},{"text":"Yeah.","start":172.67,"end":172.98999,"sentiment":"neutral","sentiment_score":0.015517003834247587},{"text":"Just leave it on.","start":172.98999,"end":174.45,"sentiment":"neutral","sentiment_score":0.002253278158605098},{"text":"Then once the router lights are back on and stable, kindly connect to the router's Wi Fi even though it has no Internet connection for us to proceed with the setup.","start":177.02501,"end":188.085,"sentiment":"neutral","sentiment_score":0.027132213836716067}],"sentiment":"neutral","sentiment_score":0.023251122895728896,"channel":0,"num_words":37,"start":172.34999,"end":188.085},{"sentences":[{"text":"Okay.","start":189.885,"end":190.385,"sentiment":"neutral","sentiment_score":-0.0740220844745636},{"text":"It's not letting me Okay.","start":209.375,"end":236.735,"sentiment":"neutral","sentiment_score":-0.20308525264263153},{"text":"So I so I'm done there.","start":236.735,"end":240.415,"sentiment":"neutral","sentiment_score":-0.083551786839962},{"text":"So even if there's","start":240.415,"end":241.295,"sentiment":"neutral","sentiment_score":-0.0712122367694974}],"sentiment":"neutral","sentiment_score":-0.11722550098784268,"channel":1,"num_words":16,"start":189.885,"end":241.295},{"sentences":[{"text":"Mhmm.","start":241.2,"end":241.7,"sentiment":"neutral","sentiment_score":-0.0787527859210968}],"sentiment":"neutral","sentiment_score":-0.0787527859210968,"channel":0,"num_words":1,"start":241.2,"end":241.7},{"sentences":[{"text":"no Internet, so how do I log in to the modem my the my modem?","start":241.295,"end":245.05,"sentiment":"neutral","sentiment_score":-0.11284882674614588},{"text":"How do I log in to the so how do you do","start":245.05,"end":248.73,"sentiment":"neutral","sentiment_score":-0.029688659744958084}],"sentiment":"neutral","sentiment_score":-0.07588875252339575,"channel":1,"num_words":27,"start":241.295,"end":248.73},{"sentences":[{"text":"Router?","start":248.72,"end":249.22,"sentiment":"neutral","sentiment_score":-0.0352211557328701}],"sentiment":"neutral","sentiment_score":-0.0352211557328701,"channel":0,"num_words":1,"start":248.72,"end":249.22},{"sentences":[{"text":"that?","start":248.73,"end":249.23,"sentiment":"neutral","sentiment_score":-0.027551617473363876}],"sentiment":"neutral","sentiment_score":-0.027551617473363876,"channel":1,"num_words":1,"start":248.73,"end":249.23},{"sentences":[{"text":"Yeah.","start":249.51999,"end":250.01999,"sentiment":"neutral","sentiment_score":0.0014674961566925049},{"text":"So once your device is connected now to the router, open a browser.","start":250.16,"end":256.125,"sentiment":"neutral","sentiment_score":-0.008509041741490364},{"text":"Is","start":256.825,"end":256.98502,"sentiment":"neutral","sentiment_score":-0.0002686548978090286}],"sentiment":"neutral","sentiment_score":-0.0072945800920327505,"channel":0,"num_words":15,"start":249.51999,"end":256.98502},{"sentences":[{"text":"Yeah.","start":256.88998,"end":257.295,"sentiment":"neutral","sentiment_score":-0.00335736945271492}],"sentiment":"neutral","sentiment_score":-0.00335736945271492,"channel":1,"num_words":1,"start":256.88998,"end":257.295},{"sentences":[{"text":"it your computer or a laptop you're using?","start":256.98502,"end":259.565,"sentiment":"neutral","sentiment_score":-0.01469880947843194}],"sentiment":"neutral","sentiment_score":-0.01469880947843194,"channel":0,"num_words":8,"start":256.98502,"end":259.565},{"sentences":[{"text":"I'm using my iPad.","start":259.93503,"end":261.315,"sentiment":"neutral","sentiment_score":-0.008707980392500758}],"sentiment":"neutral","sentiment_score":-0.008707980392500758,"channel":1,"num_words":4,"start":259.93503,"end":261.315},{"sentences":[{"text":"Okay.","start":262.345,"end":262.825,"sentiment":"neutral","sentiment_score":0.014579478651285172},{"text":"Open a browser on your iPad.","start":262.825,"end":264.585,"sentiment":"neutral","sentiment_score":0.015469517869253954},{"text":"Then in the address bar, type the IP address printed on the back of your router.","start":264.585,"end":269.46,"sentiment":"neutral","sentiment_score":0.0045820497907698154},{"text":"Usually, something like one nine two dot one six eight dot one dot one or similar.","start":270.80002,"end":276.1,"sentiment":"neutral","sentiment_score":-0.01919565803837031}],"sentiment":"neutral","sentiment_score":-0.003241567848584591,"channel":0,"num_words":39,"start":262.345,"end":276.1},{"sentences":[{"text":"Okay.","start":276.72,"end":277.22,"sentiment":"neutral","sentiment_score":0.01701219007372856},{"text":"Just give me a second.","start":277.28,"end":278.34,"sentiment":"neutral","sentiment_score":-0.010936056077480317},{"text":"Look for that.","start":278.64,"end":279.46,"sentiment":"neutral","sentiment_score":-0.027721574530005455},{"text":"Do I have to put WWW or do I just put the the HTTP?","start":354.47,"end":359.05002,"sentiment":"neutral","sentiment_score":-0.05512654249157224}],"sentiment":"neutral","sentiment_score":-0.03880888733850873,"channel":1,"num_words":23,"start":276.72,"end":359.05002},{"sentences":[{"text":"Yeah.","start":360.445,"end":360.945,"sentiment":"neutral","sentiment_score":-0.011615102179348469},{"text":"Copy the copy it as it is.","start":361.48502,"end":364.065,"sentiment":"neutral","sentiment_score":0.035045904240437915}],"sentiment":"neutral","sentiment_score":0.029213278437964618,"channel":0,"num_words":8,"start":360.445,"end":364.065},{"sentences":[{"text":"To to the IP","start":365.35,"end":366.47,"sentiment":"neutral","sentiment_score":0.020615446846932173}],"sentiment":"neutral","sentiment_score":0.020615446846932173,"channel":1,"num_words":4,"start":365.35,"end":366.47},{"sentences":[{"text":"HTTP.","start":366.445,"end":366.945,"sentiment":"neutral","sentiment_score":0.017334511503577232}],"sentiment":"neutral","sentiment_score":0.017334511503577232,"channel":0,"num_words":1,"start":366.445,"end":366.945},{"sentences":[{"text":"address on the back of the 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just wait for it.","start":1520.98,"end":1522.6799,"sentiment":"neutral","sentiment_score":0.17498957812786103},{"text":"I think it's establishing the connection already.","start":1523.78,"end":1526.6799,"sentiment":"neutral","sentiment_score":0.3061814840350832},{"text":"Because once you enter the username and password and click save or done, you need to wait a few minutes, then you should establish a connection after that.","start":1530.915,"end":1543.59,"sentiment":"neutral","sentiment_score":0.15718330496123858}],"sentiment":"neutral","sentiment_score":0.1854837704449892,"channel":0,"num_words":40,"start":1520.98,"end":1543.59},{"sentences":[{"text":"Oh, okay.","start":1545.8099,"end":1546.55,"sentiment":"neutral","sentiment_score":0.21872275322675705}],"sentiment":"neutral","sentiment_score":0.21872275322675705,"channel":1,"num_words":2,"start":1545.8099,"end":1546.55},{"sentences":[{"text":"Yeah.","start":1547.27,"end":1547.77,"sentiment":"neutral","sentiment_score":0.24121490120887756},{"text":"Just make sure the username and password is correct and match what's we what we provided.","start":1549.6699,"end":1557.2899,"sentiment":"neutral","sentiment_score":0.2810464110225439}],"sentiment":"neutral","sentiment_score":0.2787033810335047,"channel":0,"num_words":17,"start":1547.27,"end":1557.2899},{"sentences":[{"text":"Also, I'm looking at another one here, which is the another Internet.","start":1560.145,"end":1565.85,"sentiment":"neutral","sentiment_score":0.033605975254128374},{"text":"So I have IP routing PPP.","start":1566.71,"end":1569.13,"sentiment":"neutral","sentiment_score":0.04044894129037857},{"text":"And then there's a number which is MRU and then MSS.","start":1571.75,"end":1576.905,"sentiment":"neutral","sentiment_score":0.02799804542552341},{"text":"Should I put in should I put in the also, the I'm a have to change that as well.","start":1580.8251,"end":1590.7201,"sentiment":"neutral","sentiment_score":0.005546216019674351},{"text":"Give me one second.","start":1590.7201,"end":1591.6001,"sentiment":"neutral","sentiment_score":0.02115361811593175}],"sentiment":"neutral","sentiment_score":0.02199877744827133,"channel":1,"num_words":52,"start":1560.145,"end":1591.6001},{"sentences":[{"text":"I think I'm a do 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yeah.","start":1619.87,"end":1621.1499,"sentiment":"neutral","sentiment_score":0.08017463237047195},{"text":"So Internet IPV four status connected, IP address onto server blah blah blah.","start":1621.1499,"end":1628.11,"sentiment":"neutral","sentiment_score":0.03891263952335486},{"text":"So it's doing IP IP v six status connecting still waiting for that.","start":1628.11,"end":1633.315,"sentiment":"neutral","sentiment_score":0.08252365915821148}],"sentiment":"neutral","sentiment_score":0.06210789812861809,"channel":1,"num_words":28,"start":1619.87,"end":1633.315},{"sentences":[{"text":"Does it say successful?","start":1665.235,"end":1666.5349,"sentiment":"neutral","sentiment_score":0.10538510419428349}],"sentiment":"neutral","sentiment_score":0.10538510419428349,"channel":0,"num_words":4,"start":1665.235,"end":1666.5349},{"sentences":[{"text":"It's still working, I guess.","start":1671.6749,"end":1673.94,"sentiment":"neutral","sentiment_score":0.2236779361963272},{"text":"Doesn't doesn't say that yet.","start":1674.2599,"end":1676.0399,"sentiment":"neutral","sentiment_score":-0.03199866339564324}],"sentiment":"neutral","sentiment_score":0.09583963640034199,"channel":1,"num_words":10,"start":1671.6749,"end":1676.0399},{"sentences":[{"text":"It's still","start":1679.7949,"end":1680.5,"sentiment":"neutral","sentiment_score":0.03044450841844082}],"sentiment":"neutral","sentiment_score":0.03044450841844082,"channel":0,"num_words":2,"start":1679.7949,"end":1680.5},{"sentences":[{"text":"Yeah.","start":1681.94,"end":1682.1799,"sentiment":"neutral","sentiment_score":0.07677334547042847},{"text":"Because there's two, obviously, access type, which is the inter the 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server,","start":1700.48,"end":1704.02,"sentiment":"neutral","sentiment_score":0.011260493192821741}],"sentiment":"neutral","sentiment_score":0.010842746263369918,"channel":1,"num_words":20,"start":1695.1051,"end":1704.02},{"sentences":[{"text":"Yeah.","start":1704.125,"end":1704.625,"sentiment":"neutral","sentiment_score":0.02006014809012413}],"sentiment":"neutral","sentiment_score":0.02006014809012413,"channel":0,"num_words":1,"start":1704.125,"end":1704.625},{"sentences":[{"text":"what is the","start":1704.16,"end":1705.06,"sentiment":"neutral","sentiment_score":-0.012616530060768127}],"sentiment":"neutral","sentiment_score":-0.012616530060768127,"channel":1,"num_words":3,"start":1704.16,"end":1705.06},{"sentences":[{"text":"Yeah.","start":1705.245,"end":1705.725,"sentiment":"neutral","sentiment_score":0.01837627775967121},{"text":"Let's just skip those those IP before.","start":1705.725,"end":1709.6649,"sentiment":"neutral","sentiment_score":-0.03475723096302578},{"text":"What's important is the username and password was entered","start":1710.13,"end":1713.09,"sentiment":"neutral","sentiment_score":0.021352199087333348}],"sentiment":"neutral","sentiment_score":-0.0019267380703240633,"channel":0,"num_words":17,"start":1705.245,"end":1713.09},{"sentences":[{"text":"numb","start":1712.9601,"end":1713.4601,"sentiment":"neutral","sentiment_score":0.0319390743970871}],"sentiment":"neutral","sentiment_score":0.0319390743970871,"channel":1,"num_words":1,"start":1712.9601,"end":1713.4601},{"sentences":[{"text":"correctly, and","start":1713.09,"end":1714.2899,"sentiment":"neutral","sentiment_score":0.02822678815573454}],"sentiment":"neutral","sentiment_score":0.02822678815573454,"channel":0,"num_words":2,"start":1713.09,"end":1714.2899},{"sentences":[{"text":"yeah.","start":1714.16,"end":1714.66,"sentiment":"neutral","sentiment_score":0.0330832339823246}],"sentiment":"neutral","sentiment_score":0.0330832339823246,"channel":1,"num_words":1,"start":1714.16,"end":1714.66},{"sentences":[{"text":"the connection type is P p POE.","start":1714.2899,"end":1716.87,"sentiment":"neutral","sentiment_score":0.029317371281129972},{"text":"No need for you to change those other up settings.","start":1717.4099,"end":1721.75,"sentiment":"neutral","sentiment_score":-0.08417100012302399}],"sentiment":"neutral","sentiment_score":-0.0374404942507253,"channel":0,"num_words":17,"start":1714.2899,"end":1721.75},{"sentences":[{"text":"Yeah.","start":1722.925,"end":1723.245,"sentiment":"neutral","sentiment_score":-0.015756942331790924},{"text":"So, obviously, I didn't change those.","start":1723.245,"end":1725.3251,"sentiment":"neutral","sentiment_score":-0.07523974621047576},{"text":"I mean, those are just the things that I've obviously, once it says connected, those are the ones that came up.","start":1725.3251,"end":1729.905,"sentiment":"neutral","sentiment_score":-0.041676144514765055},{"text":"So let's 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offline?","start":1744.32,"end":1745.5399,"sentiment":"neutral","sentiment_score":-0.051519300788640976},{"text":"I think the reason might be because the router is a VDSL because that router is not compatible with optic fiber upgrade connection.","start":1746.08,"end":1756.155,"sentiment":"neutral","sentiment_score":-0.23649690721345984}],"sentiment":"neutral","sentiment_score":-0.17553469177116365,"channel":0,"num_words":34,"start":1741.9199,"end":1756.155},{"sentences":[{"text":"Okay.","start":1758.31,"end":1758.81,"sentiment":"neutral","sentiment_score":-0.06724616140127182}],"sentiment":"neutral","sentiment_score":-0.06724616140127182,"channel":1,"num_words":1,"start":1758.31,"end":1758.81},{"sentences":[{"text":"Because, yeah, what we need for router is, like, a x 3,000 dual band Wi Fi six router k seven or similar model.","start":1758.6951,"end":1768.1,"sentiment":"neutral","sentiment_score":-0.02773183932446915},{"text":"Because if your current router is not compatible, it will not authenticate or connect successfully even if the PPPoE details are correct.","start":1768.8799,"end":1779.0349,"sentiment":"neutral","sentiment_score":-0.23008753596381706},{"text":"So I think that might be the reason why even though the credentials are correct, we cannot establish the connection.","start":1780.0549,"end":1786.7749,"sentiment":"neutral","sentiment_score":-0.23136611580848693},{"text":"It's still no Internet.","start":1786.7749,"end":1788.1549,"sentiment":"neutral","sentiment_score":-0.2913348600268364}],"sentiment":"neutral","sentiment_score":-0.1665568094484616,"channel":0,"num_words":69,"start":1758.6951,"end":1788.1549},{"sentences":[{"text":"I see.","start":1790.01,"end":1790.49,"sentiment":"neutral","sentiment_score":-0.09327996149659157},{"text":"I see.","start":1790.49,"end":1790.8099,"sentiment":"neutral","sentiment_score":-0.05469818599522114},{"text":"I 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router.","start":1824.07,"end":1831.69,"sentiment":"neutral","sentiment_score":0.03785834088921547},{"text":"So this is via standard postage.","start":1831.83,"end":1834.1699,"sentiment":"neutral","sentiment_score":0.029427924193441868},{"text":"So usually, the router takes three to five business days to arrive.","start":1834.7899,"end":1838.25,"sentiment":"neutral","sentiment_score":0.02785339718684554}],"sentiment":"neutral","sentiment_score":0.031675657969625556,"channel":0,"num_words":34,"start":1820.5449,"end":1838.25},{"sentences":[{"text":"Then once the router arrives, you just need to connect it to the NTT box, like","start":1838.7649,"end":1846.0449,"sentiment":"neutral","sentiment_score":0.027214520960114896}],"sentiment":"neutral","sentiment_score":0.027214520960114896,"channel":0,"num_words":16,"start":1838.7649,"end":1846.0449},{"sentences":[{"text":"Yes.","start":1845.76,"end":1846.26,"sentiment":"neutral","sentiment_score":0.04931586608290672}],"sentiment":"neutral","sentiment_score":0.04931586608290672,"channel":1,"num_words":1,"start":1845.76,"end":1846.26},{"sentences":[{"text":"how we connect the router right now with the one one port at the back of your router, and the other end of the cable should be at the NTT box, the box on your wall.","start":1846.0449,"end":1859.38,"sentiment":"neutral","sentiment_score":0.05135709745809436}],"sentiment":"neutral","sentiment_score":0.05135709745809436,"channel":0,"num_words":36,"start":1846.0449,"end":1859.38},{"sentences":[{"text":"No worries.","start":1860.605,"end":1861.485,"sentiment":"neutral","sentiment_score":0.15740546584129333},{"text":"That's fine.","start":1861.485,"end":1862.125,"sentiment":"neutral","sentiment_score":0.20922090858221054},{"text":"Yeah.","start":1862.125,"end":1862.625,"sentiment":"neutral","sentiment_score":0.1861315667629242}],"sentiment":"neutral","sentiment_score":0.1838768631219864,"channel":1,"num_words":5,"start":1860.605,"end":1862.625},{"sentences":[{"text":"Okay.","start":1864.0,"end":1864.5,"sentiment":"neutral","sentiment_score":0.20040738582611084},{"text":"Anything else?","start":1864.88,"end":1865.86,"sentiment":"neutral","sentiment_score":0.22071900963783264}],"sentiment":"neutral","sentiment_score":0.2139484683672587,"channel":0,"num_words":3,"start":1864.0,"end":1865.86},{"sentences":[{"text":"Thanks for your help.","start":1867.2001,"end":1868.42,"sentiment":"positive","sentiment_score":0.5754708796739578},{"text":"Alright.","start":1869.12,"end":1869.6,"sentiment":"neutral","sentiment_score":0.31598567962646484}],"sentiment":"positive","sentiment_score":0.5235738396644593,"channel":1,"num_words":5,"start":1867.2001,"end":1869.6},{"sentences":[{"text":"Okay.","start":1869.225,"end":1869.725,"sentiment":"neutral","sentiment_score":0.3292751908302307}],"sentiment":"neutral","sentiment_score":0.3292751908302307,"channel":0,"num_words":1,"start":1869.225,"end":1869.725},{"sentences":[{"text":"Thank you.","start":1869.6,"end":1870.34,"sentiment":"positive","sentiment_score":0.43471620976924896}],"sentiment":"positive","sentiment_score":0.43471620976924896,"channel":1,"num_words":2,"start":1869.6,"end":1870.34},{"sentences":[{"text":"Okay.","start":1870.825,"end":1871.3049,"sentiment":"neutral","sentiment_score":0.24506846070289612},{"text":"I'll just update you as well when the router has been delivered has sent.","start":1871.3049,"end":1876.525,"sentiment":"neutral","sentiment_score":0.19505931703107698}],"sentiment":"neutral","sentiment_score":0.1983932599425316,"channel":0,"num_words":15,"start":1870.825,"end":1876.525},{"sentences":[{"text":"No worries there.","start":1876.72,"end":1877.36,"sentiment":"neutral","sentiment_score":0.30784634749094647},{"text":"Thank you.","start":1877.36,"end":1877.9609,"sentiment":"positive","sentiment_score":0.721264511346817}],"sentiment":"positive","sentiment_score":0.4732136130332947,"channel":1,"num_words":5,"start":1876.72,"end":1877.9609},{"sentences":[{"text":"Sure.","start":1878.1849,"end":1878.591,"sentiment":"positive","sentiment_score":0.454631507396698},{"text":"Okay.","start":1878.8309,"end":1879.0709,"sentiment":"positive","sentiment_score":0.4405784606933594},{"text":"Thank you.","start":1879.0709,"end":1879.891,"sentiment":"positive","sentiment_score":0.733476996421814},{"text":"Bye.","start":1880.111,"end":1880.2659,"sentiment":"positive","sentiment_score":0.5158352255821228},{"text":"Have a great day.","start":1880.2659,"end":1881.4109,"sentiment":"positive","sentiment_score":0.54736621491611}],"sentiment":"positive","sentiment_score":0.5630515606866943,"channel":0,"num_words":9,"start":1878.1849,"end":1881.4109}]},"summary":{"result":"success","short":"A customer named Emmanuel Nadi is having trouble setting up his wireless router and is seeking assistance from Er budget tech support representative Lorraine. Lorraine guides him through the setup process and helps him navigate to his modem and router interface. The agent helps the customer establish a connection to the Huawei G6 5.9 gateway and provides IP routing information. The agent also provides instructions on how to connect to the internet and helps the customer reset their username and password. The agent provides further assistance with connecting to the internet and the customer is instructed to select a connection type and provide the appropriate settings."},"intents":{"segments":[{"text":"I just I just set up my wireless connection with my Internet. I'm waiting for a router to get sent to me. I have my own modem at home, and I was just wondering if you can please help me set up the Internet service until my router gets delivered because I need to use the Internet. Okay.","start_word":17,"end_word":74,"intents":[{"intent":"Set up internet service","confidence_score":0.43816164}]},{"text":"May I know the make and model of the router?","start_word":412,"end_word":421,"intents":[{"intent":"Obtain router specs","confidence_score":0.000045093057}]},{"text":"So I'm just trying to log in to the the the modem here. itself.","start_word":810,"end_word":823,"intents":[{"intent":"Log in to modem","confidence_score":0.023192454}]},{"text":"Now kindly go to the one setting or Internet settings. Look for the p p p or PPPoE settings option usually under Internet or WAN settings. Then once there, it will ask you to select a connection type. Do select p p p o e, triple p o e, then Thank it you.","start_word":970,"end_word":1022,"intents":[{"intent":"Access Internet settings","confidence_score":0.008709742}]},{"text":"Do select p p p o e, triple p o e, then Thank it you.","start_word":1007,"end_word":1021,"intents":[{"intent":"Use pppoe","confidence_score":0.0017193719}]},{"text":"will ask you again a username and password. One Just second. enter.","start_word":1022,"end_word":1033,"intents":[{"intent":"Enter username and password","confidence_score":0.30347523}]},{"text":"One second. Sorry.","start_word":1034,"end_word":1036,"intents":[{"intent":"Enter dsl","confidence_score":0.07332565}]},{"text":"So this restart the PPOE? Yeah.","start_word":1150,"end_word":1155,"intents":[{"intent":"Restart pppe","confidence_score":0.41396528}]},{"text":"Can you see PPPoE? There's three PPE. They all have PPE at the bottom. Mhmm. Then is are is there a space where you can enter a username and password for the PPPoE?","start_word":1161,"end_word":1193,"intents":[{"intent":"Enter pppoe","confidence_score":0.09418466},{"intent":"Enter pppoe","confidence_score":0.011530135}]},{"text":"There's three PPE. They all have PPE at the bottom. Mhmm. Then is are is there a space where you can enter a username and password for the PPPoE?","start_word":1165,"end_word":1193,"intents":[{"intent":"Enter pppe information","confidence_score":0.021854907}]},{"text":"Then is are is there a space where you can enter a username and password for the PPPoE?","start_word":1176,"end_word":1193,"intents":[{"intent":"Enter password","confidence_score":0.23557724}]},{"text":"It's saying connecting, but nothing's connected. It's the it says connecting. Yeah.","start_word":1293,"end_word":1304,"intents":[{"intent":"Fix connection issue","confidence_score":0.2600506}]},{"text":"Because, yeah, what we need for router is, like, a x 3,000 dual band Wi Fi six router k seven or similar model. Because if your current router is not compatible, it will not authenticate or connect successfully even if the PPPoE details are correct. So I think that might be the reason why even though the credentials are correct, we cannot establish the connection. It's still no Internet.","start_word":1680,"end_word":1748,"intents":[{"intent":"Update router delivery and router specifications","confidence_score":0.000004087966}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.25690019130706787},{"text":"Good afternoon. This is Lorraine from Ertol tech support. How can I assist you?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.4401046931743622},{"text":"Yeah. Hi. I just I just set up my wireless connection with my Internet. I'm waiting for a router to get sent to me. I have my own modem at home, and I was just wondering if you can please help me set up the Internet service until my router gets delivered because I need to use the Internet. Okay. And may I have your full name, please, for me to check the account? Yes. Emmanuel Nadi. Okay. Have you received our email instruction on how to set up your own router? We just sent it just now. Let me oh, you already sent Yeah. it? Just give me a second. Sure. Alright. Just give me one second. Let me just I'm just looking at the the Mhmm. Are you there? Hello? Yes. Hello. I'm still here. Yeah. Sorry. See, once I reset the my my my modem. Do I have to turn it off or leave it on? Mhmm. Yeah. Just leave it on. Then once the router lights are back on and stable, kindly connect to the router's Wi Fi even though it has no Internet connection for us to proceed with the setup. Okay. It's not letting me Okay. So I so I'm done there. So even if there's Mhmm. no Internet, so how do I log in to the modem my the my modem? How do I log in to the so how do you do Router? that? Yeah. So once your device is connected now to the router, open a browser. Is Yeah. it your computer or a laptop you're using? I'm using my iPad. Okay. Open a browser on your iPad. Then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. Okay. Just give me a second. Look for that. Do I have to put WWW or do I just put the the HTTP? Yeah. Copy the copy it as it is. To to the IP HTTP. address on the back of the modem. Mhmm. Yeah. It's it's HTTP. Yeah. Yeah. HTTP Yeah. and then Just copy that one as it is. alright. One nine two. Yeah.","start_word":15,"end_word":389,"sentiment":"neutral","sentiment_score":0.007646638482809067},{"text":"That's not working.","start_word":390,"end_word":392,"sentiment":"negative","sentiment_score":-0.3811013400554657},{"text":"Are you Yeah. Is that the default it says default access at the back of your router? there? Mhmm. May I know the make and model of the router?","start_word":393,"end_word":421,"sentiment":"neutral","sentiment_score":-0.06962641328573227},{"text":"Maybe that router is not compatible.","start_word":422,"end_word":427,"sentiment":"negative","sentiment_score":-0.34729281067848206},{"text":"It's Hawaii. Hawaii Huawei? Yeah. Yeah. Yeah. Yeah. I use Mhmm. this plate. This is what I used before. Yeah. Yeah. Mhmm. Huawei. Is it dual band Wi Fi six router? So it's you wanna you wanna give me the model number? Sir, the model number is h g six five nine. Yeah. Home Sorry? and getaway. So H Eight six. HForHector, and then GForGary, Mhmm. and then 659659. Mhmm. 659. Huawei a g six five nine gateway? Yeah. Gateway. Yeah. That's the one. Yeah. That's it? Yeah. Gateway. Yeah. That's the at the name of it. Yeah. Okay. Hang on. Let me just check the router. Hello? Yep. Yes.","start_word":428,"end_word":537,"sentiment":"neutral","sentiment_score":0.016068963333964348},{"text":"Thank you for waiting.","start_word":538,"end_word":541,"sentiment":"positive","sentiment_score":0.3508412539958954},{"text":"So upon checking, the router has a PPPoE, authentication, which we'll be needing to establish a connection. Just wanted to ask, is this brand new or this is used already from Perfect? Brand new ish. Okay. Because sometimes the router is not compatible for some reason because it's not, compatible with optic fiber upgrade connection or, router, is still locked in with the previous ISP because if ever this is the first time that we're going to use this kind of router. So I'm not sure yet if we can establish a connection, but I can walk you through it right now. So yeah. Is that okay? We can we can try that. Yeah. Yep. Yeah. So yeah. In the address bar, type in the IP address. Okay. Just give me one second. Yeah. Is your iPad still Yes. You want me to disconnect? Because I can I'm I'm using I would I'll be using my hotspot on my phone. Do I need that or No. no? Yeah. It's you should be using the router's Wi Fi network even without Internet access Yeah. to access the router interface during setup. Okay. So because the IP address that I'm I'm putting in, it's not yeah.","start_word":542,"end_word":745,"sentiment":"neutral","sentiment_score":-0.07059492616384637},{"text":"It's not letting me yeah. It's not letting me it's not nothing. It's not doing anything.","start_word":746,"end_word":761,"sentiment":"negative","sentiment_score":-0.490249365568161},{"text":"Yeah. Maybe there's incorrect with the IP address that you're entering. It should be as it is, or you're not connected with the router's Wi Fi. Just bear with me one second. So l d n. Sure. F x u r. Are you there? Yes. I'm still Yes. So I'm just trying to log in to the the the modem here. itself. Mhmm. Okay. And if yeah. I'm just trying to do that. So just bear with me for a second. Sure. Yeah. Are you there? Yes. Hello? I'm still here. Mhmm. Yes. I I went to the the IP address for the for the router. Yes. Mhmm. Yes. And So does it bring it? Mhmm. yeah. See, I have some information here. So looking at the Internet status, it say at the bottom, Internet unavailable. WLAN device, which is four. So what what do I go next from there? You're now at the router's interface. You're able to log in? So I managed to get to the IP address. So I gotta Mhmm. sorry. Give me one second. Does it ask you a username and password? Admin Yes. for admin. Yeah. Yeah. Okay. I'm And in let's there. I'm in there now. Yeah. mhmm. Okay. Yeah. Now kindly go to the one setting or Internet settings. Look for the p p p or PPPoE settings option usually under Internet or WAN settings. Then once there, it will ask you to select a connection type. Do select p p p o e, triple p o e, then Thank it you. will ask you again a username and password. One Just second. enter. One second. Sorry. I'm just I'll just give you the option that I have here. So under the Internet settings, so there's there's Internet underscore TRO69, a DSL. And then there's Internet d underscore t R69 VDSL. I don't know what that is. Mhmm. It says VDSL. Yeah. VDSL and then VID. Okay. And Mhmm. then you have the e e there's another one with the ETH, the Internet, which is yeah. Yeah. But I think also I've got the on the on the WAN, I have the I'm using Mhmm. the the the Ethernet cable, the yellow one. So I'm not yeah. So do I also be the e project? Is it the one? Mhmm. So this restart the PPOE? Yeah. Social on the right click. Can you see PPPoE? There's three PPE. They all have PPE at the bottom. Mhmm. Then is are is there a space where you can enter a username and password for the PPPoE? CPVOE. Yeah. There's there's only there's three there's three options. So there's delete, edit, and restart PPOE. So I clicked edit, and then it I clicked edit. And then at the bottom of it, there's so there's PPE information, PPE notification mode, PPE trigger mode, Mhmm. Internet, and Internet password. Yeah. Please type in the username and password that I provided you over email via email. Give me one Yeah. Sure. second. I've done that. Mhmm. Yeah. I've done I've I've put in the the password that you provided. Yeah. Username and password. Yeah. I've done that. Yeah. Mhmm. It's saying connecting, but nothing's connected. It's the it says connecting. Yeah. It's been saying that for a while Yeah. now. Okay. Yeah. Let's just wait for it. I think it's establishing the connection already. Because once you enter the username and password and click save or done, you need to wait a few minutes, then you should establish a connection after that. Oh, okay. Yeah. Just make sure the username and password is correct and match what's we what we provided. Also, I'm looking at another one here, which is the another Internet. So I have IP routing PPP. And then there's a number which is MRU and then MSS. Should I put in should I put in the also, the I'm a have to change that as well. Give me one second. I think I'm a do the Okay. let's see if that works as well. Yep.","start_word":762,"end_word":1441,"sentiment":"neutral","sentiment_score":0.02013828361215179},{"text":"That's all that's I think that's working now, I think.","start_word":1442,"end_word":1451,"sentiment":"positive","sentiment_score":0.3767828941345215},{"text":"Just one second. Okay. So it Sure. says yeah. So Internet IPV four status connected, IP address onto server blah blah blah. So it's doing IP IP v six status connecting still waiting for that. Does it say successful? It's still working, I guess. Doesn't doesn't say that yet. It's still Yeah. Because there's two, obviously, access type, which is the inter the Ethernet. connecting. And then the second option below the access type is IP and then v four status that says connected. And Mhmm. it says IPv4 address, so I have the address there. And then the I p v four primary DNS server, Yeah. what is the Yeah. Let's just skip those those IP before. What's important is the username and password was entered numb correctly, and yeah. the connection type is P p POE. No need for you to change those other up settings. Yeah. So, obviously, I didn't change those. I mean, those are just the things that I've obviously, once it says connected, those are the ones that came up. So let's see. No. It says no connection. Is there anything I need to do after that? Actually, I'm also checking on our end. Is it still offline? I think the reason might be because the router is a VDSL because that router is not compatible with optic fiber upgrade connection. Okay. Because, yeah, what we need for router is, like, a x 3,000 dual band Wi Fi six router k seven or similar model. Because if your current router is not compatible, it will not authenticate or connect successfully even if the PPPoE details are correct. So I think that might be the reason why even though the credentials are correct, we cannot establish the connection. It's still no Internet. I see. I see. I see. Yeah. Alrighty. So I So just have so I think we just need to wait for the router, the one that we're going to provide. Alright. No problem. Yeah. Upon checking here, did you already paid for the delivery fee? It's already done yet. It's already done. Yeah. The $20. I'll just inform our back end team to to send you the router. So this is via standard postage. So usually, the router takes three to five business days to arrive. Then once the router arrives, you just need to connect it to the NTT box, like Yes. how we connect the router right now with the one one port at the back of your router, and the other end of the cable should be at the NTT box, the box on your wall. No worries. That's fine. Yeah. Okay. Anything else?","start_word":1452,"end_word":1896,"sentiment":"neutral","sentiment_score":-0.022285007266850954},{"text":"Thanks for your help.","start_word":1897,"end_word":1900,"sentiment":"positive","sentiment_score":0.5630118250846863},{"text":"Alright. Okay.","start_word":1901,"end_word":1902,"sentiment":"neutral","sentiment_score":0.3213014602661133},{"text":"Thank you.","start_word":1903,"end_word":1904,"sentiment":"positive","sentiment_score":0.42384716868400574},{"text":"Okay. I'll just update you as well when the router has been delivered has sent. No worries there.","start_word":1905,"end_word":1922,"sentiment":"neutral","sentiment_score":0.22638105849424997},{"text":"Thank you. Sure. Okay. Thank you. Bye. Have a great day.","start_word":1923,"end_word":1933,"sentiment":"positive","sentiment_score":0.6330259442329407}],"average":{"sentiment":"neutral","sentiment_score":0.0049539899977533546}}}}