{"metadata":{"transaction_key":"deprecated","request_id":"01a0e57b-53d6-7cc0-870f-f6167944a4fa","sha256":"ca4b5bd9ce52d59024ec313aaca5dfaa4db894e89354d42a7e707c4be4b7fed0","created":"2026-09-28T00:47:42.606Z","duration":917.42395,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2118,"output_tokens":92},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2308,"output_tokens":2313},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2308,"output_tokens":216}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. This is Sarah at all accounts. How may I help you today? Oh, nice to have you on the line, Kevin. Yeah. I'm trying to call you back. My name is Melissa. I'm from accounts. And may I have your last name, please? Thank you. And your date of birth, please? Thank you. So, Kevin, I'm calling in reference to your activation order. According to our technical department, you preferred the plan which is 100 slash 40 MBPS, and you've requested to have the activation on 10/09/2026. Is that right? Okay. Is that a time is that a time that you will be moving into this address? Reason why you are requesting to have it activated. Okay. That's perfect. So, basically, the plan that you, chosen is the 100 slash 40 MBPS. The standard price is $99.95 per month. And then I could see in here that you opted for twelve month contract. So, basically, you are also eligible for the 15% discount for the first six months of your services. And then we're checking in also if you need a router or you already have the router. You need a router. Okay. Got it. So so, basically, if you need a router... One moment here. Okay? Let me go back. So you process your order through our old site. Right? One moment. I'll just need to check the... Because we have a new site now, but let me just check on here. If you are needing a... A router, you have to choose to pay the delivery charge for you to get the free router. It's standard. It's $30 and then express $20. Then in that way, if if the activation will happen on the ninth, you have the router. So it's ready. Yeah. Yeah. So which one you preferred? The express? Anyway, you don't need express because we still have time. Right? The standard will do the $20.20 dollars delivery charge standard forty five days. You will receive it. Yeah. Four to five days. Four to five days. Yeah. Less than a week. Alright. So $20... Let me just check... Put in here. Standard standard delivery. And how do you like to pay the delivery charge? Is it via card, over the phone? Because I can arrange this, and then I'll... I can assist to process the $20 delivery so we can secure your router, and our provisioning team will go ahead and set... Arrange the dispatch of your router. Anyway, it's notated here what you want for the plan, the 100 MBPS, twelve month contract, and then you are getting the discount period and then the router. You just need to pay for the delivery charge. Yeah. Six months. So, technically, let me check the date that you are requesting to have it activated. One moment. Okay? If it's not a weekend. Oh, okay. All good. So October 9 is Friday. Usually, our technical representative or tech team will go ahead and start ordering the service to the network the eighth. In that way, by Friday, it will be ready to get connected on your end, something like that. Yeah. They will... I'm sorry. So once the service has been ordered and activated, our tech team will also send you, like, an email, an SMS in reference with the updates. They will send you, like, hey. Your service has been activated. Your router has been dispatched. Here's your credential. If you need any assistance, something like that. All the necessary details will be sent by our tech rep who will handle your service activation, and they will send those via email and SMS. Go ahead with your question, please. No. They don't need to come for installation because once you receive the router, you don't need to do anything. It just plug in and play. Our provisioning team will go ahead and provision the router. So it means to say, you got to receive a pre provision router. So once you got it, you just need to plug in and play, connect the cable. But if you need any assistance with that thing, they will assist you real time. We are open from Monday to Fridays, 9AM to PM, and then during Saturday, 7AM to 2PM. But you don't need to do any configuration on our end. Our provisioning team will take care of the configuration before sending you the router. Yeah. Sure. So I'll send you the... Can you stay on the line? I'll create the invoice, and then we can process the delivery charge. Oh, yeah. Yeah. I'll take note the address. One moment. Go ahead. Please may I have your shipping address where we deliver your router? Twenty two Waterloo. Mhmm. Mhmm. Mhmm. Mhmm. 2762. Okay. So is there... Aside with 22, is there any unit number? That... That's it? Oh, okay. So let me confirm. 22 Waterloo Street, Tallowayong, NSW 2762. Is that correct? Okay. Just put in here. And then the service address where we are activating your Internet is from G 0133 Simon Street, Tallowayong, New South Wales 2762. Right? Okay. So it's just nearby. Perfect. So just give me a minute or two. Let me just arrange the invoice, and then afterwards, we'll process it. Okay? One moment. Thank you. Stay on the line, please. Thank you so much for staying on the line, Kevin. Alright. So I was able to arrange the invoice. And are you going to use your Visa or your Mastercard? Okay. Thank you. And, also, I just wanted to remind, of course, you are locked in for a twelve month contract. So, technically, you have to finish the contract, alright, to avoid any early termination fees. Because if we disconnect or cancel the services within the contract period, early termination fees will supply, and then you have to pay for the value of the router that we're providing to you for free. Because this router is for free under your twelve month lock in period. Okay? And the discounted... Yeah. Okay. One moment. I'll just need to go to that page where I can process the payment. Just bear with me. $20. Okay. Okay. May I have your card number, please? Mhmm. Thank you. Let me confirm. 46223919 04733442. Thank you. Expiration date, please? 11/2026. Oh, in two months, it will be expired, so you have to get an updated one. Alright. And then the security code, please? 745. Okay. And would you like to save this card for your recurring invoice for the Internet service? Okay. That would be fine. Anyway, we'll send you all the details, including your welcome email for the customer portal login. Okay. One moment here. Let me just oh, it says invalid card number. Did I heard you right? The second set is 3919 four six mhmm. Mm-mm. 011. That's what what my mistake is. Sorry. 39 11. Thank you. And then the security code, the three digits code? 745. Okay. 745. It's processing. I'm just waiting for the confirmation. Okay. There we go. The $20 delivery standard has been processed. So, Kevin, we'll go ahead and start from here. Once the router has been provisioned, they will go ahead and work to provision the router. Once done, they will send you this item, and then I'll go ahead and send you the tracking details. Okay? Yeah. Through email. I sent you the email once they dispatch the router so you have the tracking. That way, you can track it on your end. Because right now, I will, endorse it that it has been paid, and then they will go ahead and work with the provisioning configuration of the router. Once it's completed, they will dispatch it. And once it's dispatched, I'll send you the tracking number. Okay? Alright. Thank you so much. And anything else? Do you have any further questions? Okay. And if you did, just give us a call. We're happy to assist you, and we are delighted to have you with Erutel, Kevin. Thank you so much for your time, and you do have a great day. Thank you. 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Good morning. This is Sarah at all accounts. How may I help you today? Oh, nice to have you on the line, Kevin.\n\nYeah. I'm trying to call you back. My name is Melissa. I'm from accounts. And may I have your last name, please?\n\nThank you. And your date of birth, please? Thank you. So, Kevin, I'm calling in reference to your activation order. According to our technical department, you preferred the plan which is 100 slash 40 MBPS, and you've requested to have the activation on 10/09/2026.\n\nIs that right? Okay. Is that a time is that a time that you will be moving into this address? Reason why you are requesting to have it activated. Okay.\n\nThat's perfect. So, basically, the plan that you, chosen is the 100 slash 40 MBPS. The standard price is $99.95 per month. And then I could see in here that you opted for twelve month contract. So, basically, you are also eligible for the 15% discount for the first six months of your services.\n\nAnd then we're checking in also if you need a router or you already have the router. You need a router. Okay. Got it. So so, basically, if you need a router...\n\nOne moment here. Okay? Let me go back. So you process your order through our old site. Right?\n\nOne moment. I'll just need to check the... Because we have a new site now, but let me just check on here. If you are needing a... A router, you have to choose to pay the delivery charge for you to get the free router.\n\nIt's standard. It's $30 and then express $20. Then in that way, if if the activation will happen on the ninth, you have the router. So it's ready. Yeah.\n\nYeah. So which one you preferred? The express? Anyway, you don't need express because we still have time. Right?\n\nThe standard will do the $20.20 dollars delivery charge standard forty five days. You will receive it. Yeah. Four to five days. Four to five days.\n\nYeah. Less than a week. Alright. So $20... Let me just check...\n\nPut in here. Standard standard delivery. And how do you like to pay the delivery charge? Is it via card, over the phone? Because I can arrange this, and then I'll...\n\nI can assist to process the $20 delivery so we can secure your router, and our provisioning team will go ahead and set... Arrange the dispatch of your router. Anyway, it's notated here what you want for the plan, the 100 MBPS, twelve month contract, and then you are getting the discount period and then the router. You just need to pay for the delivery charge. Yeah.\n\nSix months. So, technically, let me check the date that you are requesting to have it activated. One moment. Okay? If it's not a weekend.\n\nOh, okay. All good. So October 9 is Friday. Usually, our technical representative or tech team will go ahead and start ordering the service to the network the eighth. In that way, by Friday, it will be ready to get connected on your end, something like that.\n\nYeah. They will... I'm sorry. So once the service has been ordered and activated, our tech team will also send you, like, an email, an SMS in reference with the updates. They will send you, like, hey.\n\nYour service has been activated. Your router has been dispatched. Here's your credential. If you need any assistance, something like that. All the necessary details will be sent by our tech rep who will handle your service activation, and they will send those via email and SMS.\n\nGo ahead with your question, please. No. They don't need to come for installation because once you receive the router, you don't need to do anything. It just plug in and play. Our provisioning team will go ahead and provision the router.\n\nSo it means to say, you got to receive a pre provision router. So once you got it, you just need to plug in and play, connect the cable. But if you need any assistance with that thing, they will assist you real time. We are open from Monday to Fridays, 9AM to PM, and then during Saturday, 7AM to 2PM. But you don't need to do any configuration on our end.\n\nOur provisioning team will take care of the configuration before sending you the router. Yeah. Sure. So I'll send you the... Can you stay on the line?\n\nI'll create the invoice, and then we can process the delivery charge. Oh, yeah. Yeah. I'll take note the address. One moment.\n\nGo ahead. Please may I have your shipping address where we deliver your router? Twenty two Waterloo. Mhmm. Mhmm.\n\nMhmm. Mhmm. 2762. Okay. So is there...\n\nAside with 22, is there any unit number? That... That's it? Oh, okay. So let me confirm.\n\n22 Waterloo Street, Tallowayong, NSW 2762. Is that correct? Okay. Just put in here. And then the service address where we are activating your Internet is from G 0133 Simon Street, Tallowayong, New South Wales 2762.\n\nRight? Okay. So it's just nearby. Perfect. So just give me a minute or two.\n\nLet me just arrange the invoice, and then afterwards, we'll process it. Okay? One moment. Thank you. Stay on the line, please.\n\nThank you so much for staying on the line, Kevin. Alright. So I was able to arrange the invoice. And are you going to use your Visa or your Mastercard? Okay.\n\nThank you. And, also, I just wanted to remind, of course, you are locked in for a twelve month contract. So, technically, you have to finish the contract, alright, to avoid any early termination fees. Because if we disconnect or cancel the services within the contract period, early termination fees will supply, and then you have to pay for the value of the router that we're providing to you for free. Because this router is for free under your twelve month lock in period.\n\nOkay? And the discounted... Yeah. Okay. One moment.\n\nI'll just need to go to that page where I can process the payment. Just bear with me. $20. Okay. Okay.\n\nMay I have your card number, please? Mhmm. Thank you. Let me confirm. 46223919 04733442.\n\nThank you. Expiration date, please? 11/2026. Oh, in two months, it will be expired, so you have to get an updated one. Alright.\n\nAnd then the security code, please? 745. Okay. And would you like to save this card for your recurring invoice for the Internet service? Okay.\n\nThat would be fine. Anyway, we'll send you all the details, including your welcome email for the customer portal login. Okay. One moment here. Let me just oh, it says invalid card number.\n\nDid I heard you right? The second set is 3919 four six mhmm. Mm-mm. 011. That's what what my mistake is.\n\nSorry. 39 11. Thank you. And then the security code, the three digits code? 745.\n\nOkay. 745. It's processing. I'm just waiting for the confirmation. Okay.\n\nThere we go. The $20 delivery standard has been processed. So, Kevin, we'll go ahead and start from here. Once the router has been provisioned, they will go ahead and work to provision the router. Once done, they will send you this item, and then I'll go ahead and send you the tracking details.\n\nOkay? Yeah. Through email. I sent you the email once they dispatch the router so you have the tracking. That way, you can track it on your end.\n\nBecause right now, I will, endorse it that it has been paid, and then they will go ahead and work with the provisioning configuration of the router. Once it's completed, they will dispatch it. And once it's dispatched, I'll send you the tracking number. Okay? Alright.\n\nThank you so much. And anything else? Do you have any further questions? Okay. And if you did, just give us a call.\n\nWe're happy to assist you, and we are delighted to have you with Erutel, Kevin. Thank you so much for your time, and you do have a great day. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.2081703543663025},{"text":"Good morning.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.3964783847332001},{"text":"This is Sarah at all accounts.","start":1.52,"end":2.8,"sentiment":"positive","sentiment_score":0.3386717885732651},{"text":"How may I help you today?","start":2.8,"end":4.1,"sentiment":"neutral","sentiment_score":0.3301580746968587},{"text":"Oh, nice to have you on the line, Kevin.","start":12.24,"end":14.66,"sentiment":"positive","sentiment_score":0.5678878095414903}],"sentiment":"positive","sentiment_score":0.42187902455528575,"num_words":24,"start":0.56,"end":14.66},{"sentences":[{"text":"Yeah.","start":15.325,"end":15.565,"sentiment":"neutral","sentiment_score":0.09816745668649672},{"text":"I'm trying to call you back.","start":15.565,"end":16.845,"sentiment":"neutral","sentiment_score":0.05096198804676533},{"text":"My name is Melissa.","start":16.845,"end":17.905,"sentiment":"neutral","sentiment_score":0.06849273853003979},{"text":"I'm from accounts.","start":17.965,"end":18.865,"sentiment":"neutral","sentiment_score":0.07896391053994496},{"text":"And may I have your last name, please?","start":19.244999,"end":21.825,"sentiment":"neutral","sentiment_score":0.046008458361029625}],"sentiment":"neutral","sentiment_score":0.05831226079978726,"num_words":22,"start":15.325,"end":21.825},{"sentences":[{"text":"Thank you.","start":25.165,"end":25.724998,"sentiment":"neutral","sentiment_score":0.15504878759384155},{"text":"And your date of birth, please?","start":25.724998,"end":27.33,"sentiment":"neutral","sentiment_score":0.0528656126310428},{"text":"Thank you.","start":31.57,"end":32.309998,"sentiment":"neutral","sentiment_score":0.2138160541653633},{"text":"So, Kevin, I'm calling in reference to your activation order.","start":32.45,"end":37.19,"sentiment":"neutral","sentiment_score":0.056833771616220476},{"text":"According to our technical department, you preferred the plan which is 100 slash 40 MBPS, and you've requested to have the activation on 10/09/2026.","start":37.489998,"end":52.745,"sentiment":"neutral","sentiment_score":0.02475190379967292}],"sentiment":"neutral","sentiment_score":0.05039333560588685,"num_words":44,"start":25.165,"end":52.745},{"sentences":[{"text":"Is that right?","start":52.745,"end":53.645,"sentiment":"neutral","sentiment_score":0.04399357487758001},{"text":"Okay.","start":56.22,"end":56.72,"sentiment":"neutral","sentiment_score":0.04918816685676575},{"text":"Is that a time is that a time that you will be moving into this address?","start":57.26,"end":61.68,"sentiment":"neutral","sentiment_score":0.01544044801266864},{"text":"Reason why you are requesting to have it activated.","start":62.059998,"end":65.52,"sentiment":"neutral","sentiment_score":0.026708929385575984},{"text":"Okay.","start":65.82,"end":66.14,"sentiment":"neutral","sentiment_score":0.23384466767311096}],"sentiment":"neutral","sentiment_score":0.03008136972784996,"num_words":30,"start":52.745,"end":66.14},{"sentences":[{"text":"That's perfect.","start":66.14,"end":66.96,"sentiment":"positive","sentiment_score":0.4542391002178192},{"text":"So, basically, the plan that you, chosen is the 100 slash 40 MBPS.","start":67.475,"end":73.655,"sentiment":"neutral","sentiment_score":0.165606025319833},{"text":"The standard price is $99.95 per month.","start":74.515,"end":78.034996,"sentiment":"neutral","sentiment_score":0.11197049277169364},{"text":"And then I could see in here that you opted for twelve month contract.","start":78.034996,"end":82.134995,"sentiment":"neutral","sentiment_score":0.1304079672055585},{"text":"So, basically, you are also eligible for the 15% discount for the first six months of your services.","start":82.82,"end":90.04,"sentiment":"neutral","sentiment_score":0.20988928774992624}],"sentiment":"neutral","sentiment_score":0.17497904998836694,"num_words":54,"start":66.14,"end":90.04},{"sentences":[{"text":"And then we're checking in also if you need a router or you already have the router.","start":90.5,"end":96.36,"sentiment":"neutral","sentiment_score":0.04251184511710616},{"text":"You need a router.","start":104.94499,"end":106.085,"sentiment":"neutral","sentiment_score":-0.08205204084515572},{"text":"Okay.","start":106.30499,"end":106.784996,"sentiment":"neutral","sentiment_score":0.009310638532042503},{"text":"Got it.","start":106.784996,"end":107.524994,"sentiment":"neutral","sentiment_score":0.01888633891940117},{"text":"So so, basically, if you need a router...","start":107.585,"end":112.38,"sentiment":"neutral","sentiment_score":0.005036394577473402}],"sentiment":"neutral","sentiment_score":0.015058364893775433,"num_words":32,"start":90.5,"end":112.38},{"sentences":[{"text":"One moment here.","start":112.38,"end":113.26,"sentiment":"neutral","sentiment_score":-0.009478753122190634},{"text":"Okay?","start":113.26,"end":113.659996,"sentiment":"neutral","sentiment_score":-0.0112608028575778},{"text":"Let me go back.","start":113.659996,"end":114.799995,"sentiment":"neutral","sentiment_score":-0.011055209441110492},{"text":"So you process your order through our old site.","start":115.18,"end":119.1,"sentiment":"neutral","sentiment_score":-0.0011080159909195371},{"text":"Right?","start":119.1,"end":119.6,"sentiment":"neutral","sentiment_score":0.000409579835832119}],"sentiment":"neutral","sentiment_score":-0.0051933591150575215,"num_words":18,"start":112.38,"end":119.6},{"sentences":[{"text":"One moment.","start":119.82,"end":120.54,"sentiment":"neutral","sentiment_score":-0.006586553994566201},{"text":"I'll just need to check the...","start":120.54,"end":122.32,"sentiment":"neutral","sentiment_score":-0.007041131883549194},{"text":"Because we have a new site now, but let me just check on here.","start":122.635,"end":127.534996,"sentiment":"neutral","sentiment_score":-0.018015106873852865},{"text":"If you are needing a...","start":128.395,"end":130.475,"sentiment":"neutral","sentiment_score":-0.008327011205255985},{"text":"A router, you have to choose to pay the delivery charge for you to get the free router.","start":130.475,"end":138.43001,"sentiment":"neutral","sentiment_score":0.046340183768835336}],"sentiment":"neutral","sentiment_score":0.01077459680640863,"num_words":45,"start":119.82,"end":138.43001},{"sentences":[{"text":"It's standard.","start":139.61,"end":140.43001,"sentiment":"neutral","sentiment_score":0.05100616067647934},{"text":"It's $30 and then express $20.","start":140.49,"end":143.79001,"sentiment":"neutral","sentiment_score":0.040582514057556786},{"text":"Then in that way, if if the activation will happen on the ninth, you have the router.","start":144.65001,"end":152.97499,"sentiment":"neutral","sentiment_score":0.2633911485181135},{"text":"So it's ready.","start":153.435,"end":154.495,"sentiment":"positive","sentiment_score":0.4597458442052205},{"text":"Yeah.","start":157.595,"end":158.095,"sentiment":"neutral","sentiment_score":0.2421051859855652}],"sentiment":"neutral","sentiment_score":0.22222412583129159,"num_words":29,"start":139.61,"end":158.095},{"sentences":[{"text":"Yeah.","start":160.075,"end":160.555,"sentiment":"neutral","sentiment_score":0.11279627680778503},{"text":"So which one you preferred?","start":160.555,"end":162.415,"sentiment":"neutral","sentiment_score":0.07757199406623841},{"text":"The express?","start":162.795,"end":164.74,"sentiment":"neutral","sentiment_score":0.04629603028297424},{"text":"Anyway, you don't need express because we still have time.","start":164.74,"end":167.7,"sentiment":"neutral","sentiment_score":-0.014352064859122039},{"text":"Right?","start":167.7,"end":168.2,"sentiment":"neutral","sentiment_score":0.05144958943128586}],"sentiment":"neutral","sentiment_score":0.02637774992342058,"num_words":19,"start":160.075,"end":168.2},{"sentences":[{"text":"The standard will do the $20.20 dollars delivery charge standard forty five days.","start":168.42,"end":177.615,"sentiment":"neutral","sentiment_score":0.07515914222368827},{"text":"You will receive it.","start":177.695,"end":182.255,"sentiment":"neutral","sentiment_score":0.06597290653735399},{"text":"Yeah.","start":182.255,"end":182.755,"sentiment":"neutral","sentiment_score":0.05785401165485382},{"text":"Four to five days.","start":183.695,"end":185.155,"sentiment":"neutral","sentiment_score":0.07328513078391552},{"text":"Four to five days.","start":185.935,"end":187.155,"sentiment":"neutral","sentiment_score":0.0700351744890213}],"sentiment":"neutral","sentiment_score":0.07200368106938325,"num_words":26,"start":168.42,"end":187.155},{"sentences":[{"text":"Yeah.","start":187.535,"end":187.935,"sentiment":"neutral","sentiment_score":0.03169579803943634},{"text":"Less than a week.","start":187.935,"end":189.07501,"sentiment":"neutral","sentiment_score":0.019764567725360394},{"text":"Alright.","start":190.11,"end":190.61,"sentiment":"neutral","sentiment_score":0.12620100378990173},{"text":"So $20...","start":191.06999,"end":192.93,"sentiment":"neutral","sentiment_score":0.07718225196003914},{"text":"Let me just check...","start":193.23,"end":194.37,"sentiment":"neutral","sentiment_score":0.028437400236725807}],"sentiment":"neutral","sentiment_score":0.04208909813314676,"num_words":12,"start":187.535,"end":194.37},{"sentences":[{"text":"Put in here.","start":194.67,"end":195.48999,"sentiment":"neutral","sentiment_score":0.03576954578359922},{"text":"Standard standard delivery.","start":195.54999,"end":198.93,"sentiment":"neutral","sentiment_score":0.03863698989152908},{"text":"And how do you like to pay the delivery charge?","start":200.11,"end":203.73,"sentiment":"neutral","sentiment_score":0.03976909462362528},{"text":"Is it via card, over the phone?","start":203.79,"end":206.635,"sentiment":"neutral","sentiment_score":0.04004914579646928},{"text":"Because I can arrange this, and then I'll...","start":207.815,"end":210.375,"sentiment":"neutral","sentiment_score":0.10463680978864431}],"sentiment":"neutral","sentiment_score":0.056075775875679905,"num_words":31,"start":194.67,"end":210.375},{"sentences":[{"text":"I can assist to process the $20 delivery so we can secure your router, and our provisioning team will go ahead and set...","start":210.375,"end":222.14,"sentiment":"neutral","sentiment_score":0.1070218846687804},{"text":"Arrange the dispatch of your router.","start":222.20001,"end":224.12001,"sentiment":"neutral","sentiment_score":0.050125315164526306},{"text":"Anyway, it's notated here what you want for the plan, the 100 MBPS, twelve month contract, and then you are getting the discount period and then the router.","start":224.12001,"end":236.455,"sentiment":"neutral","sentiment_score":0.1309856226933854},{"text":"You just need to pay for the delivery charge.","start":236.455,"end":239.035,"sentiment":"neutral","sentiment_score":0.07073085051443842},{"text":"Yeah.","start":244.93001,"end":245.33,"sentiment":"neutral","sentiment_score":0.07291024923324585}],"sentiment":"neutral","sentiment_score":0.10655732205443418,"num_words":67,"start":210.375,"end":245.33},{"sentences":[{"text":"Six months.","start":245.33,"end":246.23,"sentiment":"neutral","sentiment_score":0.05828991159796715},{"text":"So, technically, let me check the date that you are requesting to have it activated.","start":246.61,"end":251.67,"sentiment":"neutral","sentiment_score":0.061871133744716644},{"text":"One moment.","start":251.73,"end":252.37,"sentiment":"neutral","sentiment_score":0.03658326715230942},{"text":"Okay?","start":252.37,"end":252.87,"sentiment":"neutral","sentiment_score":0.005962267518043518},{"text":"If it's not a weekend.","start":257.17,"end":258.55,"sentiment":"neutral","sentiment_score":-0.05038270130753517}],"sentiment":"neutral","sentiment_score":0.034874484986066816,"num_words":25,"start":245.33,"end":258.55},{"sentences":[{"text":"Oh, okay.","start":259.63498,"end":260.115,"sentiment":"neutral","sentiment_score":0.15921102464199066},{"text":"All good.","start":260.115,"end":260.75497,"sentiment":"neutral","sentiment_score":0.2685058116912842},{"text":"So October 9 is Friday.","start":260.75497,"end":264.215,"sentiment":"neutral","sentiment_score":0.14987945258617402},{"text":"Usually, our technical representative or tech team will go ahead and start ordering the service to the network the eighth.","start":264.75497,"end":276.84,"sentiment":"neutral","sentiment_score":0.16404813937842846},{"text":"In that way, by Friday, it will be ready to get connected on your end, something like that.","start":277.06,"end":284.76,"sentiment":"neutral","sentiment_score":0.23460643200410736}],"sentiment":"neutral","sentiment_score":0.19380232977106215,"num_words":47,"start":259.63498,"end":284.76},{"sentences":[{"text":"Yeah.","start":287.60498,"end":288.085,"sentiment":"neutral","sentiment_score":0.048403941094875336},{"text":"They will...","start":288.085,"end":288.82498,"sentiment":"neutral","sentiment_score":0.015647349413484335},{"text":"I'm sorry.","start":290.645,"end":291.465,"sentiment":"neutral","sentiment_score":-0.025288342498242855},{"text":"So once the service has been ordered and activated, our tech team will also send you, like, an email, an SMS in reference with the updates.","start":292.00497,"end":302.73,"sentiment":"neutral","sentiment_score":0.17588085394639236},{"text":"They will send you, like, hey.","start":302.73,"end":304.25,"sentiment":"neutral","sentiment_score":0.21171847730875015}],"sentiment":"neutral","sentiment_score":0.15871175733470433,"num_words":37,"start":287.60498,"end":304.25},{"sentences":[{"text":"Your service has been activated.","start":304.25,"end":305.87,"sentiment":"neutral","sentiment_score":0.28699628412723543},{"text":"Your router has been dispatched.","start":306.65,"end":308.19,"sentiment":"neutral","sentiment_score":0.207429701089859},{"text":"Here's your credential.","start":308.33002,"end":309.63,"sentiment":"neutral","sentiment_score":0.13480817526578903},{"text":"If you need any assistance, something like that.","start":309.77002,"end":311.85,"sentiment":"neutral","sentiment_score":0.12862937059253454},{"text":"All the necessary details will be sent by our tech rep who will handle your service activation, and they will send those via email and SMS.","start":311.85,"end":322.575,"sentiment":"neutral","sentiment_score":0.14908797236589286}],"sentiment":"neutral","sentiment_score":0.1655718446411985,"num_words":47,"start":304.25,"end":322.575},{"sentences":[{"text":"Go ahead with your question, please.","start":322.875,"end":324.575,"sentiment":"neutral","sentiment_score":0.16743101676305136},{"text":"No.","start":334.64,"end":335.14,"sentiment":"neutral","sentiment_score":-0.25994375348091125},{"text":"They don't need to come for installation because once you receive the router, you don't need to do anything.","start":335.68002,"end":342.235,"sentiment":"neutral","sentiment_score":-0.09083264634797447},{"text":"It just plug in and play.","start":342.235,"end":344.095,"sentiment":"neutral","sentiment_score":0.1443388337890307},{"text":"Our provisioning team will go ahead and provision the router.","start":344.63498,"end":348.875,"sentiment":"neutral","sentiment_score":0.2378907859325409}],"sentiment":"neutral","sentiment_score":0.053899117346320836,"num_words":42,"start":322.875,"end":348.875},{"sentences":[{"text":"So it means to say, you got to receive a pre provision router.","start":348.875,"end":353.455,"sentiment":"neutral","sentiment_score":0.21423363456359276},{"text":"So once you got it, you just need to plug in and play, connect the cable.","start":353.87,"end":358.29,"sentiment":"neutral","sentiment_score":0.17373205674812198},{"text":"But if you need any assistance with that thing, they will assist you real time.","start":358.75,"end":364.29,"sentiment":"neutral","sentiment_score":0.26376182039578755},{"text":"We are open from Monday to Fridays, 9AM to PM, and then during Saturday, 7AM to 2PM.","start":364.59,"end":373.355,"sentiment":"neutral","sentiment_score":0.20710210852763233},{"text":"But you don't need to do any configuration on our end.","start":373.575,"end":377.015,"sentiment":"neutral","sentiment_score":0.07703861661932686}],"sentiment":"neutral","sentiment_score":0.19290747348633078,"num_words":72,"start":348.875,"end":377.015},{"sentences":[{"text":"Our provisioning team will take care of the configuration before sending you the router.","start":377.015,"end":382.55,"sentiment":"neutral","sentiment_score":0.12582681620759623},{"text":"Yeah.","start":385.25,"end":385.75,"sentiment":"neutral","sentiment_score":0.03353419899940491},{"text":"Sure.","start":387.33,"end":387.83,"sentiment":"neutral","sentiment_score":0.08914685249328613},{"text":"So I'll send you the...","start":388.05,"end":389.72998,"sentiment":"neutral","sentiment_score":0.03355620075017214},{"text":"Can you stay on the line?","start":389.72998,"end":391.01,"sentiment":"neutral","sentiment_score":0.013776792834202448}],"sentiment":"neutral","sentiment_score":0.07906289774648569,"num_words":27,"start":377.015,"end":391.01},{"sentences":[{"text":"I'll create the invoice, and then we can process the delivery charge.","start":391.01,"end":394.455,"sentiment":"neutral","sentiment_score":0.061853255766133465},{"text":"Oh, yeah.","start":394.455,"end":403.995,"sentiment":"neutral","sentiment_score":0.05873284488916397},{"text":"Yeah.","start":405.25497,"end":405.57498,"sentiment":"neutral","sentiment_score":0.05243060737848282},{"text":"I'll take note the address.","start":405.57498,"end":406.935,"sentiment":"neutral","sentiment_score":0.048083671182394025},{"text":"One moment.","start":406.935,"end":407.675,"sentiment":"neutral","sentiment_score":0.05394262447953224}],"sentiment":"neutral","sentiment_score":0.05729268051006577,"num_words":22,"start":391.01,"end":407.675},{"sentences":[{"text":"Go ahead.","start":408.66,"end":409.22,"sentiment":"neutral","sentiment_score":0.05107926204800606},{"text":"Please may I have your shipping address where we deliver your router?","start":409.22,"end":413.16,"sentiment":"neutral","sentiment_score":0.026201483327895403},{"text":"Twenty two Waterloo.","start":417.30002,"end":422.68002,"sentiment":"neutral","sentiment_score":0.015034755071004232},{"text":"Mhmm.","start":430.165,"end":430.325,"sentiment":"neutral","sentiment_score":0.01118707563728094},{"text":"Mhmm.","start":430.325,"end":430.825,"sentiment":"neutral","sentiment_score":0.011447736993432043}],"sentiment":"neutral","sentiment_score":0.025490284309183295,"num_words":19,"start":408.66,"end":430.825},{"sentences":[{"text":"Mhmm.","start":433.765,"end":434.265,"sentiment":"neutral","sentiment_score":0.019005095586180687},{"text":"Mhmm.","start":444.75,"end":445.25,"sentiment":"neutral","sentiment_score":0.01707473397254944},{"text":"2762.","start":452.675,"end":454.455,"sentiment":"neutral","sentiment_score":0.011964629404246809},{"text":"Okay.","start":455.075,"end":455.575,"sentiment":"neutral","sentiment_score":0.02228548936545849},{"text":"So is there...","start":456.115,"end":457.095,"sentiment":"neutral","sentiment_score":0.0027912408113479614}],"sentiment":"neutral","sentiment_score":0.011243381537497044,"num_words":7,"start":433.765,"end":457.095},{"sentences":[{"text":"Aside with 22, is there any unit number?","start":457.235,"end":460.215,"sentiment":"neutral","sentiment_score":-0.0303490802180022},{"text":"That...","start":462.675,"end":463.175,"sentiment":"neutral","sentiment_score":-0.012843288481235504},{"text":"That's it?","start":463.475,"end":464.195,"sentiment":"neutral","sentiment_score":-0.014991655014455318},{"text":"Oh, okay.","start":464.195,"end":465.335,"sentiment":"neutral","sentiment_score":0.03510497137904167},{"text":"So let me confirm.","start":465.61002,"end":466.59003,"sentiment":"neutral","sentiment_score":0.032462045550346375}],"sentiment":"neutral","sentiment_score":-0.005033006782040876,"num_words":17,"start":457.235,"end":466.59003},{"sentences":[{"text":"22 Waterloo Street, Tallowayong, NSW 2762.","start":467.05002,"end":473.79,"sentiment":"neutral","sentiment_score":0.019702471637477476},{"text":"Is that correct?","start":476.09003,"end":476.97,"sentiment":"neutral","sentiment_score":0.05101183677713076},{"text":"Okay.","start":476.97,"end":477.47,"sentiment":"neutral","sentiment_score":0.05025757476687431},{"text":"Just put in here.","start":477.97498,"end":479.275,"sentiment":"neutral","sentiment_score":0.06418982334434986},{"text":"And then the service address where we are activating your Internet is from G 0133 Simon Street, Tallowayong, New South Wales 2762.","start":479.655,"end":493.25497,"sentiment":"neutral","sentiment_score":0.03286739498038183}],"sentiment":"neutral","sentiment_score":0.03614860827413698,"num_words":36,"start":467.05002,"end":493.25497},{"sentences":[{"text":"Right?","start":493.25497,"end":493.68,"sentiment":"neutral","sentiment_score":0.042962927371263504},{"text":"Okay.","start":495.68,"end":496.18,"sentiment":"neutral","sentiment_score":0.1229671984910965},{"text":"So it's just nearby.","start":496.24,"end":497.53998,"sentiment":"neutral","sentiment_score":0.1680125594139099},{"text":"Perfect.","start":498.08,"end":498.58,"sentiment":"positive","sentiment_score":0.57537841796875},{"text":"So just give me a minute or two.","start":499.03998,"end":500.88,"sentiment":"positive","sentiment_score":0.34338296204805374}],"sentiment":"neutral","sentiment_score":0.2773614985247453,"num_words":15,"start":493.25497,"end":500.88},{"sentences":[{"text":"Let me just arrange the invoice, and then afterwards, we'll process it.","start":500.88,"end":505.36,"sentiment":"neutral","sentiment_score":0.20802057286103567},{"text":"Okay?","start":505.36,"end":505.75998,"sentiment":"neutral","sentiment_score":0.1290140450000763},{"text":"One moment.","start":505.75998,"end":506.5,"sentiment":"neutral","sentiment_score":0.09286003559827805},{"text":"Thank you.","start":508.79498,"end":509.595,"sentiment":"positive","sentiment_score":0.4651430696249008},{"text":"Stay on the line, please.","start":509.595,"end":510.895,"sentiment":"positive","sentiment_score":0.33804325461387635}],"sentiment":"neutral","sentiment_score":0.24688560922037472,"num_words":22,"start":500.88,"end":510.895},{"sentences":[{"text":"Thank you so much for staying on the line, Kevin.","start":605.25995,"end":607.68,"sentiment":"positive","sentiment_score":0.6509677231311798},{"text":"Alright.","start":610.22,"end":610.69995,"sentiment":"neutral","sentiment_score":0.28409886360168457},{"text":"So I was able to arrange the invoice.","start":610.69995,"end":613.04,"sentiment":"neutral","sentiment_score":0.31684066355228424},{"text":"And are you going to use your Visa or your Mastercard?","start":613.5,"end":616.8,"sentiment":"neutral","sentiment_score":0.08413613384420221},{"text":"Okay.","start":620.425,"end":620.745,"sentiment":"neutral","sentiment_score":0.17539380490779877}],"sentiment":"positive","sentiment_score":0.3364320219524445,"num_words":31,"start":605.25995,"end":620.745},{"sentences":[{"text":"Thank you.","start":620.745,"end":621.22504,"sentiment":"neutral","sentiment_score":0.3012826442718506},{"text":"And, also, I just wanted to remind, of course, you are locked in for a twelve month contract.","start":621.22504,"end":627.485,"sentiment":"neutral","sentiment_score":0.04336381217257844},{"text":"So, technically, you have to finish the contract, alright, to avoid any early termination fees.","start":627.625,"end":633.98004,"sentiment":"neutral","sentiment_score":-0.006150621299942334},{"text":"Because if we disconnect or cancel the services within the contract period, early termination fees will supply, and then you have to pay for the value of the router that we're providing to you for free.","start":633.98004,"end":648.815,"sentiment":"neutral","sentiment_score":0.04142568291475376},{"text":"Because this router is for free under your twelve month lock in period.","start":648.815,"end":654.035,"sentiment":"neutral","sentiment_score":0.10689841153529975}],"sentiment":"neutral","sentiment_score":0.049664982417154876,"num_words":84,"start":620.745,"end":654.035},{"sentences":[{"text":"Okay?","start":654.175,"end":654.675,"sentiment":"neutral","sentiment_score":0.04680704697966576},{"text":"And the discounted...","start":655.695,"end":656.595,"sentiment":"neutral","sentiment_score":0.014667363837361336},{"text":"Yeah.","start":657.77496,"end":658.095,"sentiment":"neutral","sentiment_score":0.03917514532804489},{"text":"Okay.","start":658.095,"end":658.59,"sentiment":"neutral","sentiment_score":0.04208068549633026},{"text":"One moment.","start":659.95,"end":660.77,"sentiment":"neutral","sentiment_score":0.04032938368618488}],"sentiment":"neutral","sentiment_score":0.031590467086061835,"num_words":8,"start":654.175,"end":660.77},{"sentences":[{"text":"I'll just need to go to that page where I can process the payment.","start":660.83,"end":665.01,"sentiment":"neutral","sentiment_score":0.041246166984949796},{"text":"Just bear with me.","start":665.07,"end":666.29004,"sentiment":"neutral","sentiment_score":0.02115609310567379},{"text":"$20.","start":666.99005,"end":668.05005,"sentiment":"neutral","sentiment_score":0.031691960990428925},{"text":"Okay.","start":672.83,"end":673.33,"sentiment":"neutral","sentiment_score":0.040075644850730896},{"text":"Okay.","start":676.02496,"end":676.425,"sentiment":"neutral","sentiment_score":0.031243421137332916}],"sentiment":"neutral","sentiment_score":0.03643246367573738,"num_words":21,"start":660.83,"end":676.425},{"sentences":[{"text":"May I have your card number, please?","start":676.425,"end":678.76495,"sentiment":"neutral","sentiment_score":0.03522032046956675},{"text":"Mhmm.","start":689.27,"end":689.77,"sentiment":"neutral","sentiment_score":0.020944781601428986},{"text":"Thank you.","start":704.405,"end":704.80505,"sentiment":"neutral","sentiment_score":0.1804814487695694},{"text":"Let me confirm.","start":704.80505,"end":705.86505,"sentiment":"neutral","sentiment_score":0.08869420240322749},{"text":"46223919 04733442.","start":706.245,"end":714.09,"sentiment":"neutral","sentiment_score":0.03435909282416105}],"sentiment":"neutral","sentiment_score":0.06421671435236931,"num_words":15,"start":676.425,"end":714.09},{"sentences":[{"text":"Thank you.","start":716.65,"end":717.37006,"sentiment":"neutral","sentiment_score":0.08731711283326149},{"text":"Expiration date, please?","start":717.37006,"end":718.91003,"sentiment":"neutral","sentiment_score":-0.02257229946553707},{"text":"11/2026.","start":722.97003,"end":726.11005,"sentiment":"neutral","sentiment_score":-0.011627180501818655},{"text":"Oh, in two months, it will be expired, so you have to get an updated one.","start":726.78503,"end":732.16504,"sentiment":"neutral","sentiment_score":-0.029054317739792168},{"text":"Alright.","start":733.025,"end":733.505,"sentiment":"neutral","sentiment_score":0.02595384418964386}],"sentiment":"neutral","sentiment_score":-0.014940221429519032,"num_words":23,"start":716.65,"end":733.505},{"sentences":[{"text":"And then the security code, please?","start":733.505,"end":735.765,"sentiment":"neutral","sentiment_score":0.0077535890353222685},{"text":"745.","start":739.505,"end":741.125,"sentiment":"neutral","sentiment_score":-0.001809300621971488},{"text":"Okay.","start":741.57996,"end":741.89996,"sentiment":"neutral","sentiment_score":0.09803050756454468},{"text":"And would you like to save this card for your recurring invoice for the Internet service?","start":741.89996,"end":747.36,"sentiment":"neutral","sentiment_score":0.08992696274071932},{"text":"Okay.","start":752.77997,"end":753.27997,"sentiment":"neutral","sentiment_score":0.0058372896164655685}],"sentiment":"neutral","sentiment_score":0.06349645738489926,"num_words":25,"start":733.505,"end":753.27997},{"sentences":[{"text":"That would be fine.","start":753.33997,"end":754.54,"sentiment":"neutral","sentiment_score":0.09886116720736027},{"text":"Anyway, we'll send you all the details, including your welcome email for the customer portal login.","start":754.54,"end":762.795,"sentiment":"neutral","sentiment_score":0.1879003932699561},{"text":"Okay.","start":765.495,"end":765.975,"sentiment":"neutral","sentiment_score":0.0035207755863666534},{"text":"One moment here.","start":765.975,"end":767.33496,"sentiment":"neutral","sentiment_score":-0.015064967175324758},{"text":"Let me just oh, it says invalid card number.","start":767.33496,"end":773.62,"sentiment":"neutral","sentiment_score":-0.09716457045740551}],"sentiment":"neutral","sentiment_score":0.07532411215431763,"num_words":33,"start":753.33997,"end":773.62},{"sentences":[{"text":"Did I heard you right?","start":773.62,"end":774.82,"sentiment":"neutral","sentiment_score":-0.05329852998256683},{"text":"The second set is 3919 four six mhmm.","start":774.82,"end":784.88495,"sentiment":"neutral","sentiment_score":-0.006857575324829668},{"text":"Mm-mm.","start":787.745,"end":788.245,"sentiment":"neutral","sentiment_score":-0.0029508941806852818},{"text":"011.","start":790.46497,"end":791.425,"sentiment":"neutral","sentiment_score":-0.007567775901407003},{"text":"That's what what my mistake is.","start":791.425,"end":794.38495,"sentiment":"neutral","sentiment_score":-0.08551384384433429}],"sentiment":"neutral","sentiment_score":-0.040235951698074736,"num_words":21,"start":773.62,"end":794.38495},{"sentences":[{"text":"Sorry.","start":794.38495,"end":794.88495,"sentiment":"neutral","sentiment_score":-0.07401597499847412},{"text":"39 11.","start":795.185,"end":796.56494,"sentiment":"neutral","sentiment_score":-0.022472793236374855},{"text":"Thank you.","start":806.04,"end":806.6,"sentiment":"neutral","sentiment_score":0.21159064769744873},{"text":"And then the security code, the three digits code?","start":806.6,"end":809.42,"sentiment":"neutral","sentiment_score":0.06969670082132022},{"text":"745.","start":811.96,"end":813.315,"sentiment":"neutral","sentiment_score":0.01627962291240692}],"sentiment":"neutral","sentiment_score":0.06318464428186417,"num_words":15,"start":794.38495,"end":813.315},{"sentences":[{"text":"Okay.","start":813.555,"end":814.055,"sentiment":"neutral","sentiment_score":0.03076893836259842},{"text":"745.","start":816.675,"end":817.895,"sentiment":"neutral","sentiment_score":0.02893046662211418},{"text":"It's processing.","start":836.51996,"end":837.5,"sentiment":"neutral","sentiment_score":0.0471911933273077},{"text":"I'm just waiting for the confirmation.","start":837.63995,"end":839.82,"sentiment":"neutral","sentiment_score":0.04991386582454046},{"text":"Okay.","start":841.635,"end":841.955,"sentiment":"neutral","sentiment_score":0.07648507505655289}],"sentiment":"neutral","sentiment_score":0.048186369240283966,"num_words":11,"start":813.555,"end":841.955},{"sentences":[{"text":"There we go.","start":841.955,"end":842.595,"sentiment":"neutral","sentiment_score":0.11178381741046906},{"text":"The $20 delivery standard has been processed.","start":842.595,"end":846.535,"sentiment":"neutral","sentiment_score":0.13670216926506587},{"text":"So, Kevin, we'll go ahead and start from here.","start":846.915,"end":850.135,"sentiment":"neutral","sentiment_score":0.12780563781658807},{"text":"Once the router has been provisioned, they will go ahead and work to provision the router.","start":850.275,"end":855.95,"sentiment":"neutral","sentiment_score":0.1259509245865047},{"text":"Once done, they will send you this item, and then I'll go ahead and send you the tracking details.","start":856.17,"end":863.23,"sentiment":"neutral","sentiment_score":0.11604969164258555}],"sentiment":"neutral","sentiment_score":0.1233828946672104,"num_words":54,"start":841.955,"end":863.23},{"sentences":[{"text":"Okay?","start":863.52997,"end":864.02997,"sentiment":"neutral","sentiment_score":0.06207346171140671},{"text":"Yeah.","start":866.49,"end":866.97,"sentiment":"neutral","sentiment_score":0.07973858714103699},{"text":"Through email.","start":866.97,"end":867.69,"sentiment":"neutral","sentiment_score":0.0931362509727478},{"text":"I sent you the email once they dispatch the router so you have the tracking.","start":867.69,"end":873.125,"sentiment":"neutral","sentiment_score":0.15127399961153667},{"text":"That way, you can track it on your end.","start":873.185,"end":875.205,"sentiment":"neutral","sentiment_score":0.18792923953798082}],"sentiment":"neutral","sentiment_score":0.15316277502902917,"num_words":28,"start":863.52997,"end":875.205},{"sentences":[{"text":"Because right now, I will, endorse it that it has been paid, and then they will go ahead and work with the provisioning configuration of the router.","start":875.505,"end":883.765,"sentiment":"neutral","sentiment_score":0.12974666638506782},{"text":"Once it's completed, they will dispatch it.","start":884.06,"end":886.62,"sentiment":"neutral","sentiment_score":0.10451781004667282},{"text":"And once it's dispatched, I'll send you the tracking number.","start":886.62,"end":889.66,"sentiment":"neutral","sentiment_score":0.1049247220158577},{"text":"Okay?","start":889.66,"end":890.16,"sentiment":"neutral","sentiment_score":0.07029704749584198},{"text":"Alright.","start":892.38,"end":892.88,"sentiment":"neutral","sentiment_score":0.26053985953330994}],"sentiment":"neutral","sentiment_score":0.12206236499807109,"num_words":46,"start":875.505,"end":892.88},{"sentences":[{"text":"Thank you so much.","start":893.1,"end":894.48,"sentiment":"positive","sentiment_score":0.519681841135025},{"text":"And anything else?","start":894.62,"end":895.82,"sentiment":"neutral","sentiment_score":0.16052685678005219},{"text":"Do you have any further questions?","start":895.82,"end":897.36,"sentiment":"neutral","sentiment_score":0.041864085321625076},{"text":"Okay.","start":900.065,"end":900.545,"sentiment":"neutral","sentiment_score":-0.024367868900299072},{"text":"And if you did, just give us a call.","start":900.545,"end":902.945,"sentiment":"neutral","sentiment_score":0.21860506965054405}],"sentiment":"neutral","sentiment_score":0.2067204436854176,"num_words":23,"start":893.1,"end":902.945},{"sentences":[{"text":"We're happy to assist you, and we are delighted to have you with Erutel, Kevin.","start":902.945,"end":907.205,"sentiment":"positive","sentiment_score":0.6853307088216146},{"text":"Thank you so much for your time, and you do have a great day.","start":907.55896,"end":910.93896,"sentiment":"positive","sentiment_score":0.737736429486956},{"text":"Thank you.","start":912.99896,"end":913.6389,"sentiment":"positive","sentiment_score":0.7853941023349762},{"text":"Bye bye.","start":913.6389,"end":914.29895,"sentiment":"positive","sentiment_score":0.42674487829208374}],"sentiment":"positive","sentiment_score":0.6979560183756279,"num_words":33,"start":902.945,"end":914.29895}]}}]},{"alternatives":[{"transcript":"Hi, Rachel. This is Kevin. I got your missed call, and I'm just calling you back. Olpaca. For the loan 1993. Yeah. Yeah. That's that's correct. Yes. No. I need a router because because I saw with the twelve month contract, it comes with the router. Yes. Yes. Yes. Yes. Yeah. So can I can I have that? In forty five days or four to five days. Oh, okay. Oh, okay. Yep. So Yeah. Yeah. So the discount period is six months. Right? Oh, okay. So... And it... They will? Also, the technical person, like, will they come for the installation, or they'll send the instructions on on... Oh, Oh, okay. Oh, okay. Okay. Understood. Yep. Yes. And for right now, the the router, can it be delivered as my current address where I am? Yes. Yeah. So that's 22 Waterloo. For Water... Yeah. So W A T E R L, 00, Waterloo Street, Tallowong, that is T A, L L, A W O N Z, New South Wales 2762. Yes. No. No. No. No. This this is a... Another long property. Yeah. Alright. Yes. That's correct. Correct. Correct. Correct. Yeah. Yeah. Visa. I am. Yeah. Yes. So that's 4622 391104733442. Two. Yes. 11/26. Okay. Yes. 745. No. I'll I'll pay differently. Oh, okay. One second. So it's 462 2462239 and then 111. Yeah. So one 110047, then 334, and then 42. 745. Okay. Oh, okay. Okay. No problem. No. No. No further questions. Alright. You too. 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Rachel. This is Kevin. I got your missed call, and I'm just calling you back. Olpaca. For the loan 1993.\n\nYeah. Yeah. That's that's correct. Yes. No.\n\nI need a router because because I saw with the twelve month contract, it comes with the router. Yes. Yes. Yes. Yes.\n\nYeah. So can I can I have that? In forty five days or four to five days. Oh, okay. Oh, okay.\n\nYep. So Yeah. Yeah. So the discount period is six months. Right?\n\nOh, okay. So... And it... They will? Also, the technical person, like, will they come for the installation, or they'll send the instructions on on...\n\nOh, Oh, okay. Oh, okay. Okay. Understood. Yep.\n\nYes. And for right now, the the router, can it be delivered as my current address where I am? Yes. Yeah. So that's 22 Waterloo.\n\nFor Water... Yeah. So W A T E R L, 00, Waterloo Street, Tallowong, that is T A, L L, A W O N Z, New South Wales 2762. Yes. No.\n\nNo. No. No. This this is a... Another long property.\n\nYeah. Alright. Yes. That's correct. Correct.\n\nCorrect. Correct. Yeah. Yeah. Visa.\n\nI am. Yeah. Yes. So that's 4622 391104733442. Two.\n\nYes. 11/26. Okay. Yes. 745.\n\nNo. I'll I'll pay differently. Oh, okay. One second. So it's 462 2462239 and then 111.\n\nYeah. So one 110047, then 334, and then 42. 745. Okay. Oh, okay.\n\nOkay. No problem. No. No. No further questions.\n\nAlright. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Rachel.","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.04104010108858347},{"text":"This is Kevin.","start":7.12,"end":8.5,"sentiment":"neutral","sentiment_score":0.03872362772623698},{"text":"I got your missed call, and I'm just calling you back.","start":8.639999,"end":11.7,"sentiment":"neutral","sentiment_score":-0.04879243130033666},{"text":"Olpaca.","start":23.755001,"end":24.255001,"sentiment":"neutral","sentiment_score":0.03599417954683304},{"text":"For the loan 1993.","start":28.92,"end":30.859999,"sentiment":"neutral","sentiment_score":0.01700984570197761}],"sentiment":"neutral","sentiment_score":-0.01116343317109914,"num_words":21,"start":5.52,"end":30.859999},{"sentences":[{"text":"Yeah.","start":54.715,"end":54.955,"sentiment":"neutral","sentiment_score":0.027951570227742195},{"text":"Yeah.","start":54.955,"end":55.195,"sentiment":"neutral","sentiment_score":0.04320259392261505},{"text":"That's that's 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months.","start":240.35501,"end":244.035,"sentiment":"neutral","sentiment_score":0.07491835206747055},{"text":"Right?","start":244.035,"end":244.535,"sentiment":"neutral","sentiment_score":0.06885658204555511}],"sentiment":"neutral","sentiment_score":0.07879532578711708,"num_words":12,"start":191.725,"end":244.535},{"sentences":[{"text":"Oh, okay.","start":286.17,"end":286.91,"sentiment":"neutral","sentiment_score":0.08052008226513863},{"text":"So...","start":287.69,"end":288.19,"sentiment":"neutral","sentiment_score":0.02630509063601494},{"text":"And it...","start":288.25,"end":289.15002,"sentiment":"neutral","sentiment_score":0.008394493255764246},{"text":"They will?","start":290.81,"end":291.55002,"sentiment":"neutral","sentiment_score":-0.007733478210866451},{"text":"Also, the technical person, like, will they come for the installation, or they'll send the instructions on on...","start":326.115,"end":335.01498,"sentiment":"neutral","sentiment_score":0.043028688368697963}],"sentiment":"neutral","sentiment_score":0.038527347035706046,"num_words":25,"start":286.17,"end":335.01498},{"sentences":[{"text":"Oh, Oh, okay.","start":335.155,"end":340.03,"sentiment":"neutral","sentiment_score":-0.03133214761813482},{"text":"Oh, okay.","start":383.99503,"end":384.715,"sentiment":"neutral","sentiment_score":0.08617303892970085},{"text":"Okay.","start":384.715,"end":385.215,"sentiment":"neutral","sentiment_score":0.06024778634309769},{"text":"Understood.","start":385.595,"end":386.095,"sentiment":"neutral","sentiment_score":-0.027987632900476456},{"text":"Yep.","start":386.95502,"end":387.45502,"sentiment":"neutral","sentiment_score":0.06752428412437439}],"sentiment":"neutral","sentiment_score":0.02226675907149911,"num_words":8,"start":335.155,"end":387.45502},{"sentences":[{"text":"Yes.","start":395.68,"end":396.08,"sentiment":"neutral","sentiment_score":0.07197606563568115},{"text":"And for right now, the the router, can it be delivered as my current address where I am?","start":396.08,"end":404.74,"sentiment":"neutral","sentiment_score":0.051851830962631434},{"text":"Yes.","start":404.8,"end":405.3,"sentiment":"neutral","sentiment_score":0.05275954678654671},{"text":"Yeah.","start":414.665,"end":414.98502,"sentiment":"neutral","sentiment_score":0.02310553565621376},{"text":"So that's 22 Waterloo.","start":414.98502,"end":420.765,"sentiment":"neutral","sentiment_score":0.018633512314409018}],"sentiment":"neutral","sentiment_score":0.046228326186537744,"num_words":25,"start":395.68,"end":420.765},{"sentences":[{"text":"For Water...","start":422.2,"end":422.94,"sentiment":"neutral","sentiment_score":0.006359271705150604},{"text":"Yeah.","start":423.72,"end":424.12,"sentiment":"neutral","sentiment_score":0.01808727905154228},{"text":"So W A T E R L, 00, Waterloo Street, Tallowong, that is T A, L L, A W O N Z, New South Wales 2762.","start":424.12,"end":449.24,"sentiment":"neutral","sentiment_score":0.012360491682417117},{"text":"Yes.","start":455.13998,"end":455.63998,"sentiment":"neutral","sentiment_score":0.020563527941703796},{"text":"No.","start":461.05502,"end":461.375,"sentiment":"neutral","sentiment_score":-0.19662098586559296}],"sentiment":"neutral","sentiment_score":0.005681327363896755,"num_words":31,"start":422.2,"end":461.375},{"sentences":[{"text":"No.","start":461.375,"end":461.535,"sentiment":"neutral","sentiment_score":-0.24646881222724917},{"text":"No.","start":461.535,"end":461.695,"sentiment":"neutral","sentiment_score":-0.26781678199768066},{"text":"No.","start":461.695,"end":461.855,"sentiment":"neutral","sentiment_score":-0.1248767301440239},{"text":"This this is a...","start":461.855,"end":462.815,"sentiment":"neutral","sentiment_score":-0.009119678405113518},{"text":"Another long property.","start":462.815,"end":463.875,"sentiment":"neutral","sentiment_score":-0.049268813182910286}],"sentiment":"neutral","sentiment_score":-0.08234474775381387,"num_words":10,"start":461.375,"end":463.875},{"sentences":[{"text":"Yeah.","start":465.61502,"end":466.11502,"sentiment":"neutral","sentiment_score":0.030721627175807953},{"text":"Alright.","start":474.575,"end":475.075,"sentiment":"neutral","sentiment_score":0.04846176505088806},{"text":"Yes.","start":477.66,"end":477.97998,"sentiment":"neutral","sentiment_score":0.06833130121231079},{"text":"That's correct.","start":477.97998,"end":478.8,"sentiment":"neutral","sentiment_score":0.09011080488562584},{"text":"Correct.","start":491.945,"end":492.445,"sentiment":"neutral","sentiment_score":0.0507880300283432}],"sentiment":"neutral","sentiment_score":0.06308738887310028,"num_words":6,"start":465.61502,"end":492.445},{"sentences":[{"text":"Correct.","start":494.26498,"end":494.76498,"sentiment":"neutral","sentiment_score":0.07258247584104538},{"text":"Correct.","start":494.905,"end":495.405,"sentiment":"neutral","sentiment_score":0.11102666705846786},{"text":"Yeah.","start":507.9,"end":508.4,"sentiment":"neutral","sentiment_score":0.1954720914363861},{"text":"Yeah.","start":609.275,"end":609.775,"sentiment":"neutral","sentiment_score":0.28266623616218567},{"text":"Visa.","start":619.16003,"end":619.66003,"sentiment":"neutral","sentiment_score":0.06645454466342926}],"sentiment":"neutral","sentiment_score":0.14564040303230286,"num_words":5,"start":494.26498,"end":619.66003},{"sentences":[{"text":"I am.","start":655.99,"end":656.55,"sentiment":"neutral","sentiment_score":0.011692638508975506},{"text":"Yeah.","start":656.55,"end":657.05,"sentiment":"neutral","sentiment_score":0.035746145993471146},{"text":"Yes.","start":675.24,"end":675.74,"sentiment":"neutral","sentiment_score":0.040329914540052414},{"text":"So that's 4622 391104733442.","start":683.95996,"end":702.535,"sentiment":"neutral","sentiment_score":0.023605412803590298},{"text":"Two.","start":710.33997,"end":710.83997,"sentiment":"neutral","sentiment_score":0.02109096199274063}],"sentiment":"neutral","sentiment_score":0.02388599452873071,"num_words":9,"start":655.99,"end":710.83997},{"sentences":[{"text":"Yes.","start":715.54,"end":716.04,"sentiment":"neutral","sentiment_score":0.05532938614487648},{"text":"11/26.","start":720.205,"end":721.745,"sentiment":"neutral","sentiment_score":-0.017330043017864227},{"text":"Okay.","start":727.72504,"end":728.22504,"sentiment":"neutral","sentiment_score":-0.03686917573213577},{"text":"Yes.","start":730.23,"end":730.73,"sentiment":"neutral","sentiment_score":-0.0031658895313739777},{"text":"745.","start":737.59,"end":738.81,"sentiment":"neutral","sentiment_score":-0.0012040454894304276}],"sentiment":"neutral","sentiment_score":-0.0006479535251855851,"num_words":5,"start":715.54,"end":738.81},{"sentences":[{"text":"No.","start":749.675,"end":750.075,"sentiment":"neutral","sentiment_score":-0.17495574057102203},{"text":"I'll I'll pay differently.","start":750.075,"end":751.775,"sentiment":"neutral","sentiment_score":-0.18202339485287666},{"text":"Oh, okay.","start":764.06,"end":764.64,"sentiment":"neutral","sentiment_score":0.02889105584472418},{"text":"One second.","start":781.135,"end":781.875,"sentiment":"neutral","sentiment_score":-0.006340740481391549},{"text":"So it's 462 2462239 and then 111.","start":781.92,"end":789.86,"sentiment":"neutral","sentiment_score":-0.003118273203394243}],"sentiment":"neutral","sentiment_score":-0.054986037604976445,"num_words":16,"start":749.675,"end":789.86},{"sentences":[{"text":"Yeah.","start":792.63995,"end":793.13995,"sentiment":"neutral","sentiment_score":-0.08453212678432465},{"text":"So one 110047, then 334, and then 42.","start":795.44,"end":805.055,"sentiment":"neutral","sentiment_score":-0.005241184573606006},{"text":"745.","start":810.19,"end":811.49,"sentiment":"neutral","sentiment_score":0.01181083731353283},{"text":"Okay.","start":841.94,"end":842.44,"sentiment":"neutral","sentiment_score":0.08835257589817047},{"text":"Oh, okay.","start":865.39496,"end":866.13495,"sentiment":"neutral","sentiment_score":0.06215265765786171}],"sentiment":"neutral","sentiment_score":0.00753900962725031,"num_words":13,"start":792.63995,"end":866.13495},{"sentences":[{"text":"Okay.","start":891.255,"end":891.735,"sentiment":"neutral","sentiment_score":0.06725026667118073},{"text":"No problem.","start":891.735,"end":892.47504,"sentiment":"neutral","sentiment_score":0.15130654722452164},{"text":"No.","start":898.88995,"end":899.38995,"sentiment":"neutral","sentiment_score":-0.04883940517902374},{"text":"No.","start":899.44995,"end":899.68994,"sentiment":"neutral","sentiment_score":-0.03754778206348419},{"text":"No further questions.","start":899.68994,"end":900.67,"sentiment":"neutral","sentiment_score":-0.020769695440928142}],"sentiment":"neutral","sentiment_score":0.027645885944366455,"num_words":8,"start":891.255,"end":900.67},{"sentences":[{"text":"Alright.","start":911.61,"end":912.08997,"sentiment":"neutral","sentiment_score":0.16756457090377808},{"text":"You too.","start":912.08997,"end":912.72894,"sentiment":"positive","sentiment_score":0.4817953407764435},{"text":"Bye.","start":916.3289,"end":916.8289,"sentiment":"neutral","sentiment_score":-0.08533702045679092}],"sentiment":"neutral","sentiment_score":0.26145455799996853,"num_words":4,"start":911.61,"end":916.8289}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is Sarah at all accounts. How may I help you today?\n\nChannel 1: Hi, Rachel. This is Kevin. I got your missed call, and I'm just calling you back.\n\nChannel 0: Oh, nice to have you on the line, Kevin. Yeah. I'm trying to call you back. My name is Melissa. I'm from accounts.\n\nAnd may I have your last name, please?\n\nChannel 1: Olpaca.\n\nChannel 0: Thank you. And your date of birth, please?\n\nChannel 1: For the loan 1993.\n\nChannel 0: Thank you. So, Kevin, I'm calling in reference to your activation order. According to our technical department, you preferred the plan which is 100 slash 40 MBPS, and you've requested to have the activation on 10/09/2026. Is that right?\n\nChannel 1: Yeah. Yeah. That's that's correct.\n\nChannel 0: Okay. Is that a time is that a time that you will be moving into this address? Reason why you are requesting\n\nChannel 1: Yes.\n\nChannel 0: to have it activated. Okay. That's perfect. So, basically, the plan that you, chosen is the 100 slash 40 MBPS. The standard price is $99.95 per month.\n\nAnd then I could see in here that you opted for twelve month contract. So, basically, you are also eligible for the 15% discount for the first six months of your services. And then we're checking in also if you need a router or you already have the router.\n\nChannel 1: No. I need a router because because I saw with the twelve month contract, it comes with the router.\n\nChannel 0: You need a router. Okay. Got\n\nChannel 1: Yes.\n\nChannel 0: it.\n\nChannel 1: Yes.\n\nChannel 0: So so, basically, if you need a router... One moment here. Okay? Let me go back. So you process your order through our old site.\n\nRight? One moment. I'll just need\n\nChannel 1: Yes.\n\nChannel 0: to check\n\nChannel 1: Yes.\n\nChannel 0: the... Because we have a new site now, but let me just check on here. If you are needing a... A router, you have to choose to pay the delivery charge for you to get the free router. It's standard.\n\nIt's $30 and then express $20. Then in that way, if if the activation will happen on the ninth, you have the router. So it's ready.\n\nChannel 1: Yeah. So can\n\nChannel 0: Yeah.\n\nChannel 1: I can I have that?\n\nChannel 0: Yeah. So which one you preferred? The express? Anyway, you don't need express because we still have time. Right?\n\nThe standard will do the $20.20 dollars delivery charge standard forty five days. You will receive\n\nChannel 1: In forty five days or\n\nChannel 0: it.\n\nChannel 1: four\n\nChannel 0: Yeah.\n\nChannel 1: to five days.\n\nChannel 0: Four to five days. Four to five days.\n\nChannel 1: Oh,\n\nChannel 0: Yeah. Less than\n\nChannel 1: okay.\n\nChannel 0: a week. Alright.\n\nChannel 1: Oh, okay.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: $20...\n\nChannel 1: So\n\nChannel 0: Let me just check... Put in here. Standard standard delivery. And how do you like to pay the delivery charge? Is it via card, over the phone?\n\nBecause I\n\nChannel 1: Yeah.\n\nChannel 0: can arrange this, and then I'll... I can assist to process the $20 delivery so we can secure your router, and our provisioning team will go ahead and set... Arrange the dispatch of your router. Anyway, it's notated here what you want for the plan, the 100 MBPS, twelve month contract, and then you are getting the discount period and then the router. You just need to pay for the delivery charge.\n\nChannel 1: Yeah. So the discount period is six months. Right?\n\nChannel 0: Yeah. Six months. So, technically, let me check the date that you are requesting to have it activated. One moment. Okay?\n\nIf it's not a weekend. Oh, okay. All good. So October 9 is Friday. Usually, our technical representative or tech team will go ahead and start ordering the service to the network the eighth.\n\nIn that way, by Friday, it will be ready to get connected on your end, something like that.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: So...\n\nChannel 0: They\n\nChannel 1: And\n\nChannel 0: will...\n\nChannel 1: it...\n\nChannel 0: I'm\n\nChannel 1: They\n\nChannel 0: sorry.\n\nChannel 1: will?\n\nChannel 0: So once the service has been ordered and activated, our tech team will also send you, like, an email, an SMS in reference with the updates. They will send you, like, hey. Your service has been activated. Your router has been dispatched. Here's your credential.\n\nIf you need any assistance, something like that. All the necessary details will be sent by our tech rep who will handle your service activation, and they will send those via email and SMS. Go ahead with your question, please.\n\nChannel 1: Also, the technical person, like, will they come for the installation, or they'll send the instructions on on...\n\nChannel 0: No.\n\nChannel 1: Oh,\n\nChannel 0: They don't need to come for installation because once you\n\nChannel 1: Oh,\n\nChannel 0: receive\n\nChannel 1: okay.\n\nChannel 0: the router, you don't need to do anything. It just plug in and play. Our provisioning team will go ahead and provision the router. So it means to say, you got to receive a pre provision router. So once you got it, you just need to plug in and play, connect the cable.\n\nBut if you need any assistance with that thing, they will assist you real time. We are open from Monday to Fridays, 9AM to PM, and then during Saturday, 7AM to 2PM. But you don't need to do any configuration on our end. Our provisioning team will take care of the configuration before sending you the router.\n\nChannel 1: Oh, okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Understood. Yep.\n\nChannel 0: Sure. So I'll send you the... Can you stay on the line? I'll create the invoice, and then we can process the delivery charge. Oh,\n\nChannel 1: Yes. And for right now, the the router, can it be delivered as my current address\n\nChannel 0: yeah.\n\nChannel 1: where I am? Yes.\n\nChannel 0: Yeah. I'll take note the address. One moment. Go ahead. Please may I have your shipping address where we deliver your router?\n\nChannel 1: Yeah. So that's 22\n\nChannel 0: Twenty two\n\nChannel 1: Waterloo.\n\nChannel 0: Waterloo.\n\nChannel 1: For Water... Yeah. So W A T E R L, 00,\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: Waterloo Street,\n\nChannel 0: Mhmm.\n\nChannel 1: Tallowong, that is T A, L L, A W O N Z,\n\nChannel 0: Mhmm.\n\nChannel 1: New South Wales 2762.\n\nChannel 0: 2762. Okay.\n\nChannel 1: Yes.\n\nChannel 0: So is there... Aside with 22, is there any unit number?\n\nChannel 1: No. No. No. No. This this is a...\n\nChannel 0: That...\n\nChannel 1: Another long property.\n\nChannel 0: That's it? Oh, okay. So\n\nChannel 1: Yeah.\n\nChannel 0: let me confirm. 22 Waterloo Street, Tallowayong, NSW 2762.\n\nChannel 1: Alright.\n\nChannel 0: Is that correct? Okay.\n\nChannel 1: Yes.\n\nChannel 0: Just\n\nChannel 1: That's\n\nChannel 0: put\n\nChannel 1: correct.\n\nChannel 0: in here. And then the service address where we are activating your Internet is from G 0133 Simon Street, Tallowayong, New South Wales\n\nChannel 1: Correct.\n\nChannel 0: 2762. Right?\n\nChannel 1: Correct. Correct.\n\nChannel 0: Okay. So it's just nearby. Perfect. So just give me a minute or two. Let me just arrange the invoice, and then afterwards, we'll process it.\n\nOkay? One moment.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. Stay on the line, please. Thank you so much for staying on the line, Kevin.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. So I was able to arrange the invoice. And are you going to use your Visa or your Mastercard?\n\nChannel 1: Visa.\n\nChannel 0: Okay. Thank you. And, also, I just wanted to remind, of course, you are locked in for a twelve month contract. So, technically, you have to finish the contract, alright, to avoid any early termination fees. Because if we disconnect or cancel the services within the contract period, early termination fees will supply, and then you have to pay for the value of the router that we're providing to you for free.\n\nBecause this router is for free under your twelve month lock in period. Okay? And the\n\nChannel 1: I\n\nChannel 0: discounted...\n\nChannel 1: am. Yeah.\n\nChannel 0: Yeah. Okay. One moment. I'll just need to go to that page where I can process the payment. Just bear with me.\n\n$20. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Okay. May I have your card number, please?\n\nChannel 1: So that's 4622\n\nChannel 0: Mhmm.\n\nChannel 1: 391104733442.\n\nChannel 0: Thank you. Let me confirm. 46223919\n\nChannel 1: Two.\n\nChannel 0: 04733442.\n\nChannel 1: Yes.\n\nChannel 0: Thank you. Expiration date, please?\n\nChannel 1: 11/26.\n\nChannel 0: 11/2026. Oh, in two months,\n\nChannel 1: Okay.\n\nChannel 0: it will be expired, so you have to\n\nChannel 1: Yes.\n\nChannel 0: get an updated one. Alright. And then the security code, please?\n\nChannel 1: 745.\n\nChannel 0: 745. Okay. And would you like to save this card for your recurring invoice for the Internet service?\n\nChannel 1: No. I'll I'll pay differently.\n\nChannel 0: Okay. That would be fine. Anyway, we'll send you all the details, including your welcome email for the customer portal login.\n\nChannel 1: Oh, okay.\n\nChannel 0: Okay. One moment here. Let me just oh, it says invalid card number. Did I heard you right? The second set is 3919\n\nChannel 1: One second. So it's 462\n\nChannel 0: four six mhmm.\n\nChannel 1: 2462239 and\n\nChannel 0: Mm-mm.\n\nChannel 1: then 111.\n\nChannel 0: 011. That's what what\n\nChannel 1: Yeah.\n\nChannel 0: my mistake is. Sorry. 39\n\nChannel 1: So\n\nChannel 0: 11.\n\nChannel 1: one 110047, then 334, and then 42.\n\nChannel 0: Thank you. And then the security code, the three digits code?\n\nChannel 1: 745.\n\nChannel 0: 745. Okay. 745. It's processing. I'm just waiting for the confirmation.\n\nOkay.\n\nChannel 1: Okay.\n\nChannel 0: There we go. The $20 delivery standard has been processed. So, Kevin, we'll go ahead and start from here. Once the router has been provisioned, they will go ahead and work to provision the router. Once done, they will send you this item, and then I'll go ahead and send you the tracking details.\n\nOkay?\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah. Through email. I sent you the email once they dispatch the router so you have the tracking. That way, you can track it on your end. Because right now, I will, endorse it that it has been paid, and then they will go ahead and work with the provisioning configuration of the router.\n\nOnce it's completed, they will dispatch it. And once it's dispatched, I'll send you the tracking number. Okay?\n\nChannel 1: Okay. No problem.\n\nChannel 0: Alright. Thank you so much. And anything else? Do you have any further questions?\n\nChannel 1: No. No. No further\n\nChannel 0: Okay.\n\nChannel 1: questions.\n\nChannel 0: And if you did, just give us a call. We're happy to assist you, and we are delighted to have you with Erutel, Kevin. Thank you so much for your time, and you do have a great day.\n\nChannel 1: Alright. You too.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.2081703543663025},{"text":"Good morning.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.3964783847332001},{"text":"This is Sarah at all accounts.","start":1.52,"end":2.8,"sentiment":"positive","sentiment_score":0.3386717885732651},{"text":"How may I help you today?","start":2.8,"end":4.1,"sentiment":"neutral","sentiment_score":0.3301580746968587}],"sentiment":"positive","sentiment_score":0.33427375356356304,"channel":0,"num_words":15,"start":0.56,"end":4.1},{"sentences":[{"text":"Hi, Rachel.","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.04104010108858347},{"text":"This is Kevin.","start":7.12,"end":8.5,"sentiment":"neutral","sentiment_score":0.03872362772623698},{"text":"I got your missed call, and I'm just calling you back.","start":8.639999,"end":11.7,"sentiment":"neutral","sentiment_score":-0.04879243130033666}],"sentiment":"neutral","sentiment_score":-0.02115410368423909,"channel":1,"num_words":16,"start":5.52,"end":11.7},{"sentences":[{"text":"Oh, nice to have you on the line, Kevin.","start":12.24,"end":14.66,"sentiment":"positive","sentiment_score":0.5678878095414903},{"text":"Yeah.","start":15.325,"end":15.565,"sentiment":"neutral","sentiment_score":0.09816745668649672},{"text":"I'm trying to call you back.","start":15.565,"end":16.845,"sentiment":"neutral","sentiment_score":0.05096198804676533},{"text":"My name is Melissa.","start":16.845,"end":17.905,"sentiment":"neutral","sentiment_score":0.06849273853003979},{"text":"I'm from accounts.","start":17.965,"end":18.865,"sentiment":"neutral","sentiment_score":0.07896391053994496}],"sentiment":"neutral","sentiment_score":0.26199097202523897,"channel":0,"num_words":23,"start":12.24,"end":18.865},{"sentences":[{"text":"And may I have your last name, please?","start":19.244999,"end":21.825,"sentiment":"neutral","sentiment_score":0.046008458361029625}],"sentiment":"neutral","sentiment_score":0.046008458361029625,"channel":0,"num_words":8,"start":19.244999,"end":21.825},{"sentences":[{"text":"Olpaca.","start":23.755001,"end":24.255001,"sentiment":"neutral","sentiment_score":0.03599417954683304}],"sentiment":"neutral","sentiment_score":0.03599417954683304,"channel":1,"num_words":1,"start":23.755001,"end":24.255001},{"sentences":[{"text":"Thank you.","start":25.165,"end":25.724998,"sentiment":"neutral","sentiment_score":0.15504878759384155},{"text":"And your date of birth, please?","start":25.724998,"end":27.33,"sentiment":"neutral","sentiment_score":0.0528656126310428}],"sentiment":"neutral","sentiment_score":0.07841140637174249,"channel":0,"num_words":8,"start":25.165,"end":27.33},{"sentences":[{"text":"For the loan 1993.","start":28.92,"end":30.859999,"sentiment":"neutral","sentiment_score":0.01700984570197761}],"sentiment":"neutral","sentiment_score":0.01700984570197761,"channel":1,"num_words":4,"start":28.92,"end":30.859999},{"sentences":[{"text":"Thank you.","start":31.57,"end":32.309998,"sentiment":"neutral","sentiment_score":0.2138160541653633},{"text":"So, Kevin, I'm calling in reference to your activation order.","start":32.45,"end":37.19,"sentiment":"neutral","sentiment_score":0.056833771616220476},{"text":"According to our technical department, you preferred the plan which is 100 slash 40 MBPS, and you've requested to have the activation on 10/09/2026.","start":37.489998,"end":52.745,"sentiment":"neutral","sentiment_score":0.02475190379967292},{"text":"Is that right?","start":52.745,"end":53.645,"sentiment":"neutral","sentiment_score":0.04399357487758001}],"sentiment":"neutral","sentiment_score":0.04415374975173901,"channel":0,"num_words":39,"start":31.57,"end":53.645},{"sentences":[{"text":"Yeah.","start":54.715,"end":54.955,"sentiment":"neutral","sentiment_score":0.027951570227742195},{"text":"Yeah.","start":54.955,"end":55.195,"sentiment":"neutral","sentiment_score":0.04320259392261505},{"text":"That's that's correct.","start":55.195,"end":56.335,"sentiment":"neutral","sentiment_score":0.09611440946658452}],"sentiment":"neutral","sentiment_score":0.07189947851002217,"channel":1,"num_words":5,"start":54.715,"end":56.335},{"sentences":[{"text":"Okay.","start":56.22,"end":56.72,"sentiment":"neutral","sentiment_score":0.04918816685676575},{"text":"Is that a time is that a time that you will be moving into this address?","start":57.26,"end":61.68,"sentiment":"neutral","sentiment_score":0.01544044801266864},{"text":"Reason why you are requesting","start":62.059998,"end":64.32,"sentiment":"neutral","sentiment_score":-0.006843792088329792}],"sentiment":"neutral","sentiment_score":0.011909835209900682,"channel":0,"num_words":22,"start":56.22,"end":64.32},{"sentences":[{"text":"Yes.","start":64.32,"end":64.82,"sentiment":"neutral","sentiment_score":0.05118807032704353}],"sentiment":"neutral","sentiment_score":0.05118807032704353,"channel":1,"num_words":1,"start":64.32,"end":64.82},{"sentences":[{"text":"to have it activated.","start":64.38,"end":65.52,"sentiment":"neutral","sentiment_score":0.0686498312279582},{"text":"Okay.","start":65.82,"end":66.14,"sentiment":"neutral","sentiment_score":0.23384466767311096},{"text":"That's perfect.","start":66.14,"end":66.96,"sentiment":"positive","sentiment_score":0.4542391002178192},{"text":"So, basically, the plan that you, chosen is the 100 slash 40 MBPS.","start":67.475,"end":73.655,"sentiment":"neutral","sentiment_score":0.165606025319833},{"text":"The standard price is $99.95 per month.","start":74.515,"end":78.034996,"sentiment":"neutral","sentiment_score":0.11197049277169364}],"sentiment":"neutral","sentiment_score":0.16124422116963952,"channel":0,"num_words":27,"start":64.38,"end":78.034996},{"sentences":[{"text":"And then I could see in here that you opted for twelve month contract.","start":78.034996,"end":82.134995,"sentiment":"neutral","sentiment_score":0.1304079672055585},{"text":"So, basically, you are also eligible for the 15% discount for the first six months of your services.","start":82.82,"end":90.04,"sentiment":"neutral","sentiment_score":0.20988928774992624},{"text":"And then we're checking in also if you need a router or you already have the router.","start":90.5,"end":96.36,"sentiment":"neutral","sentiment_score":0.04251184511710616}],"sentiment":"neutral","sentiment_score":0.129110614027904,"channel":0,"num_words":49,"start":78.034996,"end":96.36},{"sentences":[{"text":"No.","start":97.555,"end":98.055,"sentiment":"neutral","sentiment_score":-0.10007789731025696},{"text":"I need a router because because I saw with the twelve month contract, it comes with the router.","start":98.115,"end":103.494995,"sentiment":"neutral","sentiment_score":-0.09930224758055475}],"sentiment":"neutral","sentiment_score":-0.09934307125053908,"channel":1,"num_words":19,"start":97.555,"end":103.494995},{"sentences":[{"text":"You need a router.","start":104.94499,"end":106.085,"sentiment":"neutral","sentiment_score":-0.08205204084515572},{"text":"Okay.","start":106.30499,"end":106.784996,"sentiment":"neutral","sentiment_score":0.009310638532042503},{"text":"Got","start":106.784996,"end":107.024994,"sentiment":"neutral","sentiment_score":0.019014034420251846}],"sentiment":"neutral","sentiment_score":-0.04998058173805475,"channel":0,"num_words":6,"start":104.94499,"end":107.024994},{"sentences":[{"text":"Yes.","start":106.915,"end":107.315,"sentiment":"neutral","sentiment_score":0.028017809614539143}],"sentiment":"neutral","sentiment_score":0.028017809614539143,"channel":1,"num_words":1,"start":106.915,"end":107.315},{"sentences":[{"text":"it.","start":107.024994,"end":107.524994,"sentiment":"neutral","sentiment_score":0.01875864341855049}],"sentiment":"neutral","sentiment_score":0.01875864341855049,"channel":0,"num_words":1,"start":107.024994,"end":107.524994},{"sentences":[{"text":"Yes.","start":107.315,"end":107.815,"sentiment":"neutral","sentiment_score":0.020691268146038055}],"sentiment":"neutral","sentiment_score":0.020691268146038055,"channel":1,"num_words":1,"start":107.315,"end":107.815},{"sentences":[{"text":"So so, basically, if you need a router...","start":107.585,"end":112.38,"sentiment":"neutral","sentiment_score":0.005036394577473402},{"text":"One moment here.","start":112.38,"end":113.26,"sentiment":"neutral","sentiment_score":-0.009478753122190634},{"text":"Okay?","start":113.26,"end":113.659996,"sentiment":"neutral","sentiment_score":-0.0112608028575778},{"text":"Let me go back.","start":113.659996,"end":114.799995,"sentiment":"neutral","sentiment_score":-0.011055209441110492},{"text":"So you process your order through our old site.","start":115.18,"end":119.1,"sentiment":"neutral","sentiment_score":-0.0011080159909195371}],"sentiment":"neutral","sentiment_score":-0.0021439554914832117,"channel":0,"num_words":25,"start":107.585,"end":119.1},{"sentences":[{"text":"Right?","start":119.1,"end":119.6,"sentiment":"neutral","sentiment_score":0.000409579835832119},{"text":"One moment.","start":119.82,"end":120.54,"sentiment":"neutral","sentiment_score":-0.006586553994566201},{"text":"I'll just need","start":120.54,"end":121.26,"sentiment":"neutral","sentiment_score":-0.004653925929839413}],"sentiment":"neutral","sentiment_score":-0.004454217657136421,"channel":0,"num_words":6,"start":119.1,"end":121.26},{"sentences":[{"text":"Yes.","start":121.11,"end":121.42999,"sentiment":"neutral","sentiment_score":-0.00630549993366003}],"sentiment":"neutral","sentiment_score":-0.00630549993366003,"channel":1,"num_words":1,"start":121.11,"end":121.42999},{"sentences":[{"text":"to check","start":121.26,"end":121.82,"sentiment":"neutral","sentiment_score":-0.00836355984210968}],"sentiment":"neutral","sentiment_score":-0.00836355984210968,"channel":0,"num_words":2,"start":121.26,"end":121.82},{"sentences":[{"text":"Yes.","start":121.42999,"end":121.92999,"sentiment":"neutral","sentiment_score":-0.00898433942347765}],"sentiment":"neutral","sentiment_score":-0.00898433942347765,"channel":1,"num_words":1,"start":121.42999,"end":121.92999},{"sentences":[{"text":"the...","start":121.82,"end":122.32,"sentiment":"neutral","sentiment_score":-0.011557893827557564},{"text":"Because we have a new site now, but let me just check on here.","start":122.635,"end":127.534996,"sentiment":"neutral","sentiment_score":-0.018015106873852865},{"text":"If you are needing a...","start":128.395,"end":130.475,"sentiment":"neutral","sentiment_score":-0.008327011205255985},{"text":"A router, you have to choose to pay the delivery charge for you to get the free router.","start":130.475,"end":138.43001,"sentiment":"neutral","sentiment_score":0.046340183768835336},{"text":"It's standard.","start":139.61,"end":140.43001,"sentiment":"neutral","sentiment_score":0.05100616067647934}],"sentiment":"neutral","sentiment_score":0.015768279577605425,"channel":0,"num_words":40,"start":121.82,"end":140.43001},{"sentences":[{"text":"It's $30 and then express $20.","start":140.49,"end":143.79001,"sentiment":"neutral","sentiment_score":0.040582514057556786},{"text":"Then in that way, if if the activation will happen on the ninth, you have the router.","start":144.65001,"end":152.97499,"sentiment":"neutral","sentiment_score":0.2633911485181135},{"text":"So it's ready.","start":153.435,"end":154.495,"sentiment":"positive","sentiment_score":0.4597458442052205}],"sentiment":"neutral","sentiment_score":0.23463008237572816,"channel":0,"num_words":26,"start":140.49,"end":154.495},{"sentences":[{"text":"Yeah.","start":156.52501,"end":156.925,"sentiment":"neutral","sentiment_score":0.2744251787662506},{"text":"So can","start":156.925,"end":157.645,"sentiment":"neutral","sentiment_score":0.2727530747652054}],"sentiment":"neutral","sentiment_score":0.2733104427655538,"channel":1,"num_words":3,"start":156.52501,"end":157.645},{"sentences":[{"text":"Yeah.","start":157.595,"end":158.095,"sentiment":"neutral","sentiment_score":0.2421051859855652}],"sentiment":"neutral","sentiment_score":0.2421051859855652,"channel":0,"num_words":1,"start":157.595,"end":158.095},{"sentences":[{"text":"I can I have that?","start":157.645,"end":159.02501,"sentiment":"neutral","sentiment_score":0.18380882143974303}],"sentiment":"neutral","sentiment_score":0.18380882143974303,"channel":1,"num_words":5,"start":157.645,"end":159.02501},{"sentences":[{"text":"Yeah.","start":160.075,"end":160.555,"sentiment":"neutral","sentiment_score":0.11279627680778503},{"text":"So which one you preferred?","start":160.555,"end":162.415,"sentiment":"neutral","sentiment_score":0.07757199406623841},{"text":"The express?","start":162.795,"end":164.74,"sentiment":"neutral","sentiment_score":0.04629603028297424},{"text":"Anyway, you don't need express because we still have time.","start":164.74,"end":167.7,"sentiment":"neutral","sentiment_score":-0.014352064859122039},{"text":"Right?","start":167.7,"end":168.2,"sentiment":"neutral","sentiment_score":0.05144958943128586}],"sentiment":"neutral","sentiment_score":0.02637774992342058,"channel":0,"num_words":19,"start":160.075,"end":168.2},{"sentences":[{"text":"The standard will do the $20.20 dollars delivery charge standard forty five days.","start":168.42,"end":177.615,"sentiment":"neutral","sentiment_score":0.07515914222368827},{"text":"You will receive","start":177.695,"end":178.595,"sentiment":"neutral","sentiment_score":0.06756005063652992}],"sentiment":"neutral","sentiment_score":0.07373431255109608,"channel":0,"num_words":16,"start":168.42,"end":178.595},{"sentences":[{"text":"In forty five days or","start":179.92001,"end":182.125,"sentiment":"neutral","sentiment_score":0.065568096190691}],"sentiment":"neutral","sentiment_score":0.065568096190691,"channel":1,"num_words":5,"start":179.92001,"end":182.125},{"sentences":[{"text":"it.","start":181.85501,"end":182.255,"sentiment":"neutral","sentiment_score":0.0612114742398262}],"sentiment":"neutral","sentiment_score":0.0612114742398262,"channel":0,"num_words":1,"start":181.85501,"end":182.255},{"sentences":[{"text":"four","start":182.125,"end":182.445,"sentiment":"neutral","sentiment_score":0.04454967379570007}],"sentiment":"neutral","sentiment_score":0.04454967379570007,"channel":1,"num_words":1,"start":182.125,"end":182.445},{"sentences":[{"text":"Yeah.","start":182.255,"end":182.755,"sentiment":"neutral","sentiment_score":0.05785401165485382}],"sentiment":"neutral","sentiment_score":0.05785401165485382,"channel":0,"num_words":1,"start":182.255,"end":182.755},{"sentences":[{"text":"to five 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okay.","start":190.125,"end":190.945,"sentiment":"neutral","sentiment_score":0.11425020545721054}],"sentiment":"neutral","sentiment_score":0.11425020545721054,"channel":1,"num_words":2,"start":190.125,"end":190.945},{"sentences":[{"text":"So","start":191.06999,"end":191.56999,"sentiment":"neutral","sentiment_score":0.11642493307590485}],"sentiment":"neutral","sentiment_score":0.11642493307590485,"channel":0,"num_words":1,"start":191.06999,"end":191.56999},{"sentences":[{"text":"Yep.","start":191.725,"end":192.225,"sentiment":"neutral","sentiment_score":0.09917527437210084}],"sentiment":"neutral","sentiment_score":0.09917527437210084,"channel":1,"num_words":1,"start":191.725,"end":192.225},{"sentences":[{"text":"$20...","start":191.87,"end":192.93,"sentiment":"neutral","sentiment_score":0.03793957084417343}],"sentiment":"neutral","sentiment_score":0.03793957084417343,"channel":0,"num_words":1,"start":191.87,"end":192.93},{"sentences":[{"text":"So","start":192.365,"end":192.865,"sentiment":"neutral","sentiment_score":0.026800090447068214}],"sentiment":"neutral","sentiment_score":0.026800090447068214,"channel":1,"num_words":1,"start":192.365,"end":192.865},{"sentences":[{"text":"Let 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I","start":207.815,"end":208.215,"sentiment":"neutral","sentiment_score":0.06256750598549843}],"sentiment":"neutral","sentiment_score":0.06256750598549843,"channel":0,"num_words":2,"start":207.815,"end":208.215},{"sentences":[{"text":"Yeah.","start":208.11,"end":208.61,"sentiment":"neutral","sentiment_score":0.14017371833324432}],"sentiment":"neutral","sentiment_score":0.14017371833324432,"channel":1,"num_words":1,"start":208.11,"end":208.61},{"sentences":[{"text":"can arrange this, and then I'll...","start":208.215,"end":210.375,"sentiment":"neutral","sentiment_score":0.1186599110563596},{"text":"I can assist to process the $20 delivery so we can secure your router, and our provisioning team will go ahead and set...","start":210.375,"end":222.14,"sentiment":"neutral","sentiment_score":0.1070218846687804},{"text":"Arrange the dispatch of your router.","start":222.20001,"end":224.12001,"sentiment":"neutral","sentiment_score":0.050125315164526306},{"text":"Anyway, it's notated here what you want for the plan, the 100 MBPS, twelve month contract, and then you are getting the discount period and then the router.","start":224.12001,"end":236.455,"sentiment":"neutral","sentiment_score":0.1309856226933854},{"text":"You just need to pay for the delivery charge.","start":236.455,"end":239.035,"sentiment":"neutral","sentiment_score":0.07073085051443842}],"sentiment":"neutral","sentiment_score":0.1080331915937778,"channel":0,"num_words":72,"start":208.215,"end":239.035},{"sentences":[{"text":"Yeah.","start":239.875,"end":240.35501,"sentiment":"neutral","sentiment_score":0.08610977977514267},{"text":"So the discount period is six 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okay.","start":865.39496,"end":866.13495,"sentiment":"neutral","sentiment_score":0.06215265765786171}],"sentiment":"neutral","sentiment_score":0.06215265765786171,"channel":1,"num_words":2,"start":865.39496,"end":866.13495},{"sentences":[{"text":"Yeah.","start":866.49,"end":866.97,"sentiment":"neutral","sentiment_score":0.07973858714103699},{"text":"Through email.","start":866.97,"end":867.69,"sentiment":"neutral","sentiment_score":0.0931362509727478},{"text":"I sent you the email once they dispatch the router so you have the tracking.","start":867.69,"end":873.125,"sentiment":"neutral","sentiment_score":0.15127399961153667},{"text":"That way, you can track it on your end.","start":873.185,"end":875.205,"sentiment":"neutral","sentiment_score":0.18792923953798082},{"text":"Because right now, I will, endorse it that it has been paid, and then they will go ahead and work with the provisioning configuration of the router.","start":875.505,"end":883.765,"sentiment":"neutral","sentiment_score":0.12974666638506782}],"sentiment":"neutral","sentiment_score":0.14314155984256002,"channel":0,"num_words":54,"start":866.49,"end":883.765},{"sentences":[{"text":"Once it's completed, they will dispatch it.","start":884.06,"end":886.62,"sentiment":"neutral","sentiment_score":0.10451781004667282},{"text":"And once it's dispatched, I'll send you the tracking number.","start":886.62,"end":889.66,"sentiment":"neutral","sentiment_score":0.1049247220158577},{"text":"Okay?","start":889.66,"end":890.16,"sentiment":"neutral","sentiment_score":0.07029704749584198}],"sentiment":"neutral","sentiment_score":0.10284271877672937,"channel":0,"num_words":18,"start":884.06,"end":890.16},{"sentences":[{"text":"Okay.","start":891.255,"end":891.735,"sentiment":"neutral","sentiment_score":0.06725026667118073},{"text":"No problem.","start":891.735,"end":892.47504,"sentiment":"neutral","sentiment_score":0.15130654722452164}],"sentiment":"neutral","sentiment_score":0.12328778704007466,"channel":1,"num_words":3,"start":891.255,"end":892.47504},{"sentences":[{"text":"Alright.","start":892.38,"end":892.88,"sentiment":"neutral","sentiment_score":0.26053985953330994},{"text":"Thank you so much.","start":893.1,"end":894.48,"sentiment":"positive","sentiment_score":0.519681841135025},{"text":"And anything else?","start":894.62,"end":895.82,"sentiment":"neutral","sentiment_score":0.16052685678005219},{"text":"Do you have any further questions?","start":895.82,"end":897.36,"sentiment":"neutral","sentiment_score":0.041864085321625076}],"sentiment":"neutral","sentiment_score":0.21943087902452266,"channel":0,"num_words":14,"start":892.38,"end":897.36},{"sentences":[{"text":"No.","start":898.88995,"end":899.38995,"sentiment":"neutral","sentiment_score":-0.04883940517902374},{"text":"No.","start":899.44995,"end":899.68994,"sentiment":"neutral","sentiment_score":-0.03754778206348419},{"text":"No further","start":899.68994,"end":900.17,"sentiment":"neutral","sentiment_score":-0.03489965759217739}],"sentiment":"neutral","sentiment_score":-0.03904662560671568,"channel":1,"num_words":4,"start":898.88995,"end":900.17},{"sentences":[{"text":"Okay.","start":900.065,"end":900.545,"sentiment":"neutral","sentiment_score":-0.024367868900299072}],"sentiment":"neutral","sentiment_score":-0.024367868900299072,"channel":0,"num_words":1,"start":900.065,"end":900.545},{"sentences":[{"text":"questions.","start":900.17,"end":900.67,"sentiment":"neutral","sentiment_score":0.007490228861570358}],"sentiment":"neutral","sentiment_score":0.007490228861570358,"channel":1,"num_words":1,"start":900.17,"end":900.67},{"sentences":[{"text":"And if you did, just give us a call.","start":900.545,"end":902.945,"sentiment":"neutral","sentiment_score":0.21860506965054405},{"text":"We're happy to assist you, and we are delighted to have you with Erutel, Kevin.","start":902.945,"end":907.205,"sentiment":"positive","sentiment_score":0.6853307088216146},{"text":"Thank you so much for your time, and you do have a great day.","start":907.55896,"end":910.93896,"sentiment":"positive","sentiment_score":0.737736429486956}],"sentiment":"positive","sentiment_score":0.5940977966314868,"channel":0,"num_words":38,"start":900.545,"end":910.93896},{"sentences":[{"text":"Alright.","start":911.61,"end":912.08997,"sentiment":"neutral","sentiment_score":0.16756457090377808},{"text":"You too.","start":912.08997,"end":912.72894,"sentiment":"positive","sentiment_score":0.4817953407764435}],"sentiment":"positive","sentiment_score":0.37705175081888836,"channel":1,"num_words":3,"start":911.61,"end":912.72894},{"sentences":[{"text":"Thank you.","start":912.99896,"end":913.6389,"sentiment":"positive","sentiment_score":0.7853941023349762},{"text":"Bye bye.","start":913.6389,"end":914.29895,"sentiment":"positive","sentiment_score":0.42674487829208374}],"sentiment":"positive","sentiment_score":0.60606949031353,"channel":0,"num_words":4,"start":912.99896,"end":914.29895},{"sentences":[{"text":"Bye.","start":916.3289,"end":916.8289,"sentiment":"neutral","sentiment_score":-0.08533702045679092}],"sentiment":"neutral","sentiment_score":-0.08533702045679092,"channel":1,"num_words":1,"start":916.3289,"end":916.8289}]},"summary":{"result":"success","short":"Kevin receives a call from All accounts to activate his plan with a discount of 15% for the first six months of his services. He needs a router and is given the process for receiving it. The agent confirms his last name, date of birth, and explains the process for receiving it. The customer is informed of a discount and is given a tracking number for their router delivery. The call ends with the representative offering further assistance and wishing the customer a good day."},"intents":{"segments":[{"text":"So, Kevin, I'm calling in reference to your activation order. According to our technical department, you preferred the plan which is 100 slash 40 MBPS, and you've requested to have the activation on 10/09/2026. Is that right? Yeah.","start_word":77,"end_word":114,"intents":[{"intent":"Activate router","confidence_score":0.03220549}]},{"text":"And then we're checking in also if you need a router or you already have the router. No.","start_word":201,"end_word":218,"intents":[{"intent":"Check in","confidence_score":0.010340946}]},{"text":"Then in that way, if if the activation will happen on the ninth, you have the router. So it's ready.","start_word":328,"end_word":347,"intents":[{"intent":"Order router","confidence_score":0.044858817}]},{"text":"If you need any assistance, something like that.","start_word":665,"end_word":672,"intents":[{"intent":"Request assistance","confidence_score":0.015418402}]},{"text":"All the necessary details will be sent by our tech rep who will handle your service activation, and they will send those via email and SMS.","start_word":673,"end_word":698,"intents":[{"intent":"Provide routing details","confidence_score":0.014187122}]},{"text":"Also, the technical person, like, will they come for the installation, or they'll send the instructions on on... No.","start_word":705,"end_word":723,"intents":[{"intent":"Provide instructions","confidence_score":0.3351176}]},{"text":"And for right now, the the router, can it be delivered as my current address yeah. where I am?","start_word":880,"end_word":898,"intents":[{"intent":"Confirm address","confidence_score":0.00664688}]},{"text":"So just give me a minute or two. Let me just arrange the invoice, and then afterwards, we'll process it. Okay? One moment. Yeah.","start_word":1048,"end_word":1071,"intents":[{"intent":"Arrange invoice","confidence_score":0.16127114}]},{"text":"I'll just need to go to that page where I can process the payment. Just bear with me. $20.","start_word":1207,"end_word":1225,"intents":[{"intent":"Process payment","confidence_score":0.4229238}]},{"text":"And would you like to save this card for your recurring invoice for the Internet service? No.","start_word":1285,"end_word":1301,"intents":[{"intent":"Save card","confidence_score":0.67421186}]},{"text":"Anyway, we'll send you all the details, including your welcome email for the customer portal login. Oh, okay.","start_word":1311,"end_word":1328,"intents":[{"intent":"Send details","confidence_score":0.9064554}]},{"text":"And then the security code, the three digits code? 745.","start_word":1386,"end_word":1395,"intents":[{"intent":"Provide security code","confidence_score":0.37818676}]},{"text":"I'm just waiting for the confirmation. Okay. Okay.","start_word":1401,"end_word":1408,"intents":[{"intent":"Confirm payment","confidence_score":0.15415205}]},{"text":"Once the router has been provisioned, they will go ahead and work to provision the router. Once done, they will send you this item, and then I'll go ahead and send you the tracking details. Okay? Oh, okay.","start_word":1428,"end_word":1465,"intents":[{"intent":"Provide router provisioning","confidence_score":0.32744804}]},{"text":"I sent you the email once they dispatch the router so you have the tracking. That way, you can track it on your end. Because right now, I will, endorse it that it has been paid, and then they will go ahead and work with the provisioning configuration of the router. Once it's completed, they will dispatch it. And once it's dispatched, I'll send you the tracking number. Okay? Okay.","start_word":1469,"end_word":1538,"intents":[{"intent":"Provide tracking number","confidence_score":0.17880177}]},{"text":"And anything else? Do you have any further questions? No.","start_word":1546,"end_word":1555,"intents":[{"intent":"End call","confidence_score":0.026670936}]},{"text":"Do you have any further questions? No.","start_word":1549,"end_word":1555,"intents":[{"intent":"Assist with questions","confidence_score":0.11724552}]},{"text":"No further Okay. questions. And if you did, just give us a call. We're happy to assist you, and we are delighted to have you with Erutel, Kevin. Thank you so much for your time, and you do have a great day. Alright.","start_word":1557,"end_word":1599,"intents":[{"intent":"Provide assistance","confidence_score":0.27082187}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2081703543663025},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3914417922496796},{"text":"This is Sarah at all accounts. How may I help you today? Hi, Rachel. This is Kevin. I got your missed call, and I'm just calling you back.","start_word":3,"end_word":30,"sentiment":"neutral","sentiment_score":0.11132792383432388},{"text":"Oh, nice to have you on the line, Kevin.","start_word":31,"end_word":39,"sentiment":"positive","sentiment_score":0.5649330615997314},{"text":"Yeah. I'm trying to call you back. My name is Melissa. I'm from accounts. And may I have your last name, please? Olpaca. Thank you. And your date of birth, please? For the loan 1993. Thank you. So, Kevin, I'm calling in reference to your activation order. According to our technical department, you preferred the plan which is 100 slash 40 MBPS, and you've requested to have the activation on 10/09/2026. Is that right? Yeah. Yeah. That's that's correct. Okay. Is that a time is that a time that you will be moving into this address? Reason why you are requesting Yes. to have it activated. Okay.","start_word":40,"end_word":146,"sentiment":"neutral","sentiment_score":0.04966723918914795},{"text":"That's perfect.","start_word":147,"end_word":148,"sentiment":"positive","sentiment_score":0.4549998939037323},{"text":"So, basically, the plan that you, chosen is the 100 slash 40 MBPS. The standard price is $99.95 per month. And then I could see in here that you opted for twelve month contract. So, basically, you are also eligible for the 15% discount for the first six months of your services. And then we're checking in also if you need a router or you already have the router. No. I need a router because because I saw with the twelve month contract, it comes with the router. You need a router. Okay. Got Yes. it. Yes. So so, basically, if you need a router... One moment here. Okay? Let me go back. So you process your order through our old site. Right? One moment. I'll just need Yes. to check Yes. the... Because we have a new site now, but let me just check on here. If you are needing a... A router, you have to choose to pay the delivery charge for you to get the free router. It's standard. It's $30 and then express $20. Then in that way, if if the activation will happen on the ninth, you have the router.","start_word":149,"end_word":343,"sentiment":"neutral","sentiment_score":0.061392973439815715},{"text":"So it's ready.","start_word":344,"end_word":346,"sentiment":"positive","sentiment_score":0.467098593711853},{"text":"Yeah. So can Yeah. I can I have that? Yeah. So which one you preferred? The express? Anyway, you don't need express because we still have time. Right? The standard will do the $20.20 dollars delivery charge standard forty five days. You will receive In forty five days or it. four Yeah. to five days. Four to five days. Four to five days. Oh, Yeah. Less than okay. a week. Alright. Oh, okay. So Yep. $20... So Let me just check... Put in here. Standard standard delivery. And how do you like to pay the delivery charge? Is it via card, over the phone? Because I Yeah. can arrange this, and then I'll... I can assist to process the $20 delivery so we can secure your router, and our provisioning team will go ahead and set... Arrange the dispatch of your router. Anyway, it's notated here what you want for the plan, the 100 MBPS, twelve month contract, and then you are getting the discount period and then the router. You just need to pay for the delivery charge. Yeah. So the discount period is six months. Right? Yeah. Six months. So, technically, let me check the date that you are requesting to have it activated. One moment. Okay? If it's not a weekend. Oh, okay. All good. So October 9 is Friday. Usually, our technical representative or tech team will go ahead and start ordering the service to the network the eighth. In that way, by Friday, it will be ready to get connected on your end, something like that. Oh, okay. Yeah. So... They And will... it... I'm They sorry. will? So once the service has been ordered and activated, our tech team will also send you, like, an email, an SMS in reference with the updates. They will send you, like, hey. Your service has been activated. Your router has been dispatched. Here's your credential. If you need any assistance, something like that. All the necessary details will be sent by our tech rep who will handle your service activation, and they will send those via email and SMS. Go ahead with your question, please. Also, the technical person, like, will they come for the installation, or they'll send the instructions on on... No. Oh, They don't need to come for installation because once you Oh, receive okay. the router, you don't need to do anything. It just plug in and play. Our provisioning team will go ahead and provision the router. So it means to say, you got to receive a pre provision router. So once you got it, you just need to plug in and play, connect the cable. But if you need any assistance with that thing, they will assist you real time. We are open from Monday to Fridays, 9AM to PM, and then during Saturday, 7AM to 2PM. But you don't need to do any configuration on our end. Our provisioning team will take care of the configuration before sending you the router. Oh, okay. Okay. Yeah. Understood. Yep. Sure. So I'll send you the... Can you stay on the line? I'll create the invoice, and then we can process the delivery charge. Oh, Yes. And for right now, the the router, can it be delivered as my current address yeah. where I am? Yes. Yeah. I'll take note the address. One moment. Go ahead. Please may I have your shipping address where we deliver your router? Yeah. So that's 22 Twenty two Waterloo. Waterloo. For Water... Yeah. So W A T E R L, 00, Mhmm. Mhmm. Waterloo Street, Mhmm. Tallowong, that is T A, L L, A W O N Z, Mhmm. New South Wales 2762. 2762. Okay. Yes. So is there... Aside with 22, is there any unit number? No. No. No. No. This this is a... That... Another long property. That's it? Oh, okay. So Yeah. let me confirm. 22 Waterloo Street, Tallowayong, NSW 2762. Alright. Is that correct? Okay. Yes. Just That's put correct. in here. And then the service address where we are activating your Internet is from G 0133 Simon Street, Tallowayong, New South Wales Correct. 2762. Right? Correct. Correct. Okay. So it's just nearby.","start_word":347,"end_word":1046,"sentiment":"neutral","sentiment_score":0.08531097114086152},{"text":"Perfect. So just give me a minute or two.","start_word":1047,"end_word":1055,"sentiment":"positive","sentiment_score":0.381039023399353},{"text":"Let me just arrange the invoice, and then afterwards, we'll process it. Okay? One moment. Yeah.","start_word":1056,"end_word":1071,"sentiment":"neutral","sentiment_score":0.18579578399658203},{"text":"Thank you. Stay on the line, please. Thank you so much for staying on the line, Kevin.","start_word":1072,"end_word":1088,"sentiment":"positive","sentiment_score":0.5308247804641724},{"text":"Yeah. Alright. So I was able to arrange the invoice. And are you going to use your Visa or your Mastercard? Visa. Okay. Thank you. And, also, I just wanted to remind, of course, you are locked in for a twelve month contract. So, technically, you have to finish the contract, alright, to avoid any early termination fees. Because if we disconnect or cancel the services within the contract period, early termination fees will supply, and then you have to pay for the value of the router that we're providing to you for free. Because this router is for free under your twelve month lock in period. Okay? And the I discounted... am. Yeah. Yeah. Okay. One moment. I'll just need to go to that page where I can process the payment. Just bear with me. $20. Okay. Yes. Okay. May I have your card number, please? So that's 4622 Mhmm. 391104733442. Thank you. Let me confirm. 46223919 Two. 04733442. Yes. Thank you. Expiration date, please? 11/26. 11/2026. Oh, in two months, Okay. it will be expired, so you have to Yes. get an updated one. Alright. And then the security code, please? 745. 745. Okay. And would you like to save this card for your recurring invoice for the Internet service? No. I'll I'll pay differently. Okay. That would be fine. Anyway, we'll send you all the details, including your welcome email for the customer portal login. Oh, okay. Okay. One moment here. Let me just oh, it says invalid card number. Did I heard you right? The second set is 3919 One second. So it's 462 four six mhmm. 2462239 and Mm-mm. then 111. 011. That's what what Yeah. my mistake is. Sorry. 39 So 11. one 110047, then 334, and then 42. Thank you. And then the security code, the three digits code? 745. 745. Okay. 745. It's processing. I'm just waiting for the confirmation. Okay. Okay. There we go. The $20 delivery standard has been processed. So, Kevin, we'll go ahead and start from here. Once the router has been provisioned, they will go ahead and work to provision the router. Once done, they will send you this item, and then I'll go ahead and send you the tracking details. Okay? Oh, okay. Yeah. Through email. I sent you the email once they dispatch the router so you have the tracking. That way, you can track it on your end. Because right now, I will, endorse it that it has been paid, and then they will go ahead and work with the provisioning configuration of the router. Once it's completed, they will dispatch it. And once it's dispatched, I'll send you the tracking number. Okay? Okay. No problem. Alright.","start_word":1089,"end_word":1541,"sentiment":"neutral","sentiment_score":0.06243905304184812},{"text":"Thank you so much.","start_word":1542,"end_word":1545,"sentiment":"positive","sentiment_score":0.5149861574172974},{"text":"And anything else? Do you have any further questions? No. No. No further Okay. questions. And if you did, just give us a call.","start_word":1546,"end_word":1569,"sentiment":"neutral","sentiment_score":0.10393501818180084},{"text":"We're happy to assist you, and we are delighted to have you with Erutel, Kevin. Thank you so much for your time, and you do have a great day.","start_word":1570,"end_word":1598,"sentiment":"positive","sentiment_score":0.6931999325752258},{"text":"Alright.","start_word":1599,"end_word":1599,"sentiment":"neutral","sentiment_score":0.22246110439300537},{"text":"You too. Thank you. Bye bye.","start_word":1600,"end_word":1605,"sentiment":"positive","sentiment_score":0.5356225371360779},{"text":"Bye.","start_word":1606,"end_word":1606,"sentiment":"neutral","sentiment_score":0.19411349296569824}],"average":{"sentiment":"neutral","sentiment_score":0.09875206590678028}}}}