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This is Brenda here. I can't take your call at this moment. Please leave your name and number. I'll get back to you.\n\nThank you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.04068649560213089},{"text":"This is Brenda here.","start":3.36,"end":4.64,"sentiment":"neutral","sentiment_score":0.058652179315686226},{"text":"I can't take your call at this moment.","start":4.64,"end":6.48,"sentiment":"negative","sentiment_score":-0.4924972876906395},{"text":"Please leave your name and number.","start":6.48,"end":8.0,"sentiment":"neutral","sentiment_score":-0.28672762711842853},{"text":"I'll get back to you.","start":8.0,"end":8.96,"sentiment":"neutral","sentiment_score":-0.12713788598775863}],"sentiment":"neutral","sentiment_score":-0.25086409505456686,"num_words":24,"start":3.12,"end":8.96},{"sentences":[{"text":"Thank you.","start":8.96,"end":9.632937,"sentiment":"neutral","sentiment_score":0.13072162494063377},{"text":"Isn't available right now.","start":9.952937,"end":11.412937,"sentiment":"negative","sentiment_score":-0.43523208051919937},{"text":"Please leave a detailed message after the tone.","start":11.472938,"end":13.892938,"sentiment":"neutral","sentiment_score":-0.2046583667397499},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.952937,"end":17.812937,"sentiment":"neutral","sentiment_score":-0.0589072768886884}],"sentiment":"neutral","sentiment_score":-0.13794348825668468,"num_words":29,"start":8.96,"end":17.812937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Brenda here. I can't take your call at this moment. Please leave your name and number. I'll get back to you.\n\nThank you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.04068649560213089},{"text":"This is Brenda here.","start":3.36,"end":4.64,"sentiment":"neutral","sentiment_score":0.058652179315686226},{"text":"I can't take your call at this moment.","start":4.64,"end":6.48,"sentiment":"negative","sentiment_score":-0.4924972876906395},{"text":"Please leave your name and number.","start":6.48,"end":8.0,"sentiment":"neutral","sentiment_score":-0.28672762711842853},{"text":"I'll get back to you.","start":8.0,"end":8.96,"sentiment":"neutral","sentiment_score":-0.12713788598775863}],"sentiment":"neutral","sentiment_score":-0.25086409505456686,"channel":1,"num_words":24,"start":3.12,"end":8.96},{"sentences":[{"text":"Thank you.","start":8.96,"end":9.632937,"sentiment":"neutral","sentiment_score":0.13072162494063377},{"text":"Isn't available right now.","start":9.952937,"end":11.412937,"sentiment":"negative","sentiment_score":-0.43523208051919937},{"text":"Please leave a detailed message after the tone.","start":11.472938,"end":13.892938,"sentiment":"neutral","sentiment_score":-0.2046583667397499},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.952937,"end":17.812937,"sentiment":"neutral","sentiment_score":-0.0589072768886884}],"sentiment":"neutral","sentiment_score":-0.13794348825668468,"channel":1,"num_words":29,"start":8.96,"end":17.812937}]},"summary":{"result":"success","short":"The customer called Brenda, who is not available to take the call. Brenda left a message asking the customer to leave their name and number, promising to get back to them. The customer was instructed to leave a detailed message after the tone and given the option to hang up or press one for more options."},"intents":{"segments":[{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","start_word":30,"end_word":52,"intents":[{"intent":"Leave message","confidence_score":0.11079839}]},{"text":"When you have finished recording, you may hang up, or press one for more options.","start_word":38,"end_word":52,"intents":[{"intent":"Hang up","confidence_score":0.64424485}]}]},"sentiments":{"segments":[{"text":"Hi. 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