{"metadata":{"transaction_key":"deprecated","request_id":"019ff934-ef7e-7420-b10f-1617c40879ce","sha256":"1a16a374231f00bf2a8f19fbd9746c3d648042b8cf80f8daf8f76fdb6f57dac4","created":"2026-08-13T03:40:25.075Z","duration":116.783936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":178,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":206,"output_tokens":206},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":206,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Gary. Good day to you. I was my name is Andre. I'm sorry. Could you get a hold of Sunnik? You guys still have Sunic core Corolla? Yes. I was going to follow-up with her. We actually have spoken quite a while ago and just wanted to follow-up. Is if is she available to speak to? Appreciate it. Thank you. Oh, yeah. It's alright. I think that's why she didn't answer. Well, I think I'll just contact, Ben later. Thank you.","confidence":0.984375,"words":[{"word":"oh","start":4.08,"end":4.56,"confidence":0.9458008,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.10747557878494264},{"word":"hi","start":4.56,"end":5.06,"confidence":0.80615234,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.12334047257900238},{"word":"gary","start":5.12,"end":5.62,"confidence":0.6756592,"punctuated_word":"Gary.","sentiment":"neutral","sentiment_score":0.15710769593715668},{"word":"good","start":5.8399997,"end":6.0,"confidence":0.98828125,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4076755940914154},{"word":"day","start":6.0,"end":6.24,"confidence":0.9970703,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5345388650894165},{"word":"to","start":6.24,"end":6.3999996,"confidence":0.9614258,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.48851510882377625},{"word":"you","start":6.3999996,"end":6.8999996,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39530208706855774},{"word":"i","start":7.04,"end":7.2799997,"confidence":0.8798828,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12485886365175249},{"word":"was","start":7.2799997,"end":7.44,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.10294209420681},{"word":"my","start":8.32,"end":8.559999,"confidence":0.99316406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05665093660354614},{"word":"name","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06800924241542816},{"word":"is","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05903828516602516},{"word":"andre","start":8.96,"end":9.28,"confidence":0.39904785,"punctuated_word":"Andre.","sentiment":"neutral","sentiment_score":0.059027910232543945},{"word":"i'm","start":9.28,"end":9.5199995,"confidence":0.4741211,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.012414468452334404},{"word":"sorry","start":9.5199995,"end":9.76,"confidence":0.532959,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":0.0029304996132850647},{"word":"could","start":9.76,"end":9.92,"confidence":0.4128418,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.008556056767702103},{"word":"you","start":9.92,"end":10.08,"confidence":0.7441406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016893595457077026},{"word":"get","start":10.08,"end":10.24,"confidence":0.9560547,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.011936994269490242},{"word":"a","start":10.24,"end":10.32,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016191957518458366},{"word":"hold","start":10.32,"end":10.559999,"confidence":0.5185547,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.009642602875828745},{"word":"of","start":10.559999,"end":10.8,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.014744495041668417},{"word":"sunnik","start":10.8,"end":11.3,"confidence":0.55769855,"punctuated_word":"Sunnik?","sentiment":"neutral","sentiment_score":0.02068774215877056},{"word":"you","start":15.115,"end":15.355,"confidence":0.7163086,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0016775988042354584},{"word":"guys","start":15.355,"end":15.855,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.006486091762781143},{"word":"still","start":17.835,"end":18.154999,"confidence":0.9482422,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0108981030061841},{"word":"have","start":18.154999,"end":18.474998,"confidence":0.9902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.009745961055159569},{"word":"sunic","start":18.474998,"end":18.974998,"confidence":0.9975586,"punctuated_word":"Sunic","sentiment":"neutral","sentiment_score":0.018110839650034904},{"word":"core","start":19.355,"end":19.835,"confidence":0.36987305,"punctuated_word":"core","sentiment":"neutral","sentiment_score":0.01845601573586464},{"word":"corolla","start":20.075,"end":20.575,"confidence":0.7189128,"punctuated_word":"Corolla?","sentiment":"neutral","sentiment_score":0.025004396215081215},{"word":"yes","start":23.195,"end":23.675,"confidence":0.80981445,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07299710810184479},{"word":"i","start":23.675,"end":23.835,"confidence":0.9506836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06896881759166718},{"word":"was","start":23.835,"end":24.09,"confidence":0.82666016,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04586183652281761},{"word":"going","start":24.89,"end":25.130001,"confidence":0.97998047,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.06168407201766968},{"word":"to","start":25.130001,"end":25.29,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07968581467866898},{"word":"follow-up","start":25.29,"end":25.79,"confidence":0.9996745,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.05006139725446701},{"word":"with","start":25.85,"end":26.01,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.048345714807510376},{"word":"her","start":26.01,"end":26.51,"confidence":0.9980469,"punctuated_word":"her.","sentiment":"neutral","sentiment_score":0.04663819074630737},{"word":"we","start":26.65,"end":26.89,"confidence":0.8881836,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05685912072658539},{"word":"actually","start":26.89,"end":27.21,"confidence":0.984375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.05477720499038696},{"word":"have","start":27.21,"end":27.53,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04070163145661354},{"word":"spoken","start":27.53,"end":28.03,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.051916442811489105},{"word":"quite","start":28.73,"end":28.970001,"confidence":0.96972656,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":0.04167991504073143},{"word":"a","start":28.970001,"end":29.05,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04980870708823204},{"word":"while","start":29.05,"end":29.29,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.03754282370209694},{"word":"ago","start":29.29,"end":29.61,"confidence":0.9980469,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":0.04093297570943832},{"word":"and","start":29.61,"end":30.01,"confidence":0.6074219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.052525945007801056},{"word":"just","start":30.01,"end":30.49,"confidence":0.97509766,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06459756195545197},{"word":"wanted","start":30.49,"end":30.81,"confidence":0.99316406,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.07051998376846313},{"word":"to","start":30.81,"end":30.97,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06458315253257751},{"word":"follow-up","start":30.97,"end":31.47,"confidence":0.88256836,"punctuated_word":"follow-up.","sentiment":"neutral","sentiment_score":0.055705226957798},{"word":"is","start":31.53,"end":31.85,"confidence":0.9326172,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01967063918709755},{"word":"if","start":31.85,"end":32.09,"confidence":0.59765625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023980863392353054},{"word":"is","start":32.33,"end":32.489998,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01782103255391121},{"word":"she","start":32.489998,"end":32.65,"confidence":0.984375,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.027706138789653775},{"word":"available","start":32.65,"end":33.15,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.007564747706055641},{"word":"to","start":33.37,"end":33.53,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016634590923786163},{"word":"speak","start":33.53,"end":33.85,"confidence":0.9951172,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.01767653599381447},{"word":"to","start":33.85,"end":34.35,"confidence":0.8564453,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.02223624289035797},{"word":"appreciate","start":35.45,"end":35.95,"confidence":0.8288574,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.40542685985565186},{"word":"it","start":36.010002,"end":36.17,"confidence":0.86743164,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.3393661081790924},{"word":"thank","start":36.17,"end":36.489998,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.45693281292915344},{"word":"you","start":36.489998,"end":36.989998,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4283405840396881},{"word":"oh","start":105.93894,"end":106.43894,"confidence":0.89624023,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06283115595579147},{"word":"yeah","start":106.49894,"end":106.73894,"confidence":0.9250488,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0571027435362339},{"word":"it's","start":106.73894,"end":107.05894,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07051452994346619},{"word":"alright","start":107.05894,"end":107.45894,"confidence":0.9970703,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.04518234729766846},{"word":"i","start":107.45894,"end":107.61894,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1828972101211548},{"word":"think","start":107.61894,"end":107.85894,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.14261068403720856},{"word":"that's","start":107.85894,"end":108.09894,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.17098352313041687},{"word":"why","start":108.09894,"end":108.41894,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.19256947934627533},{"word":"she","start":108.41894,"end":108.658936,"confidence":0.9951172,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.2604481875896454},{"word":"didn't","start":108.658936,"end":109.05894,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.22925686836242676},{"word":"answer","start":109.05894,"end":109.55894,"confidence":0.99902344,"punctuated_word":"answer.","sentiment":"neutral","sentiment_score":-0.1760980188846588},{"word":"well","start":110.57894,"end":110.81894,"confidence":0.8835449,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.05147446319460869},{"word":"i","start":110.81894,"end":110.978935,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03440328687429428},{"word":"think","start":110.978935,"end":111.21894,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.01351902261376381},{"word":"i'll","start":111.21894,"end":111.45894,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0010524168610572815},{"word":"just","start":111.45894,"end":111.77894,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0013448670506477356},{"word":"contact","start":111.77894,"end":112.27894,"confidence":0.581604,"punctuated_word":"contact,","sentiment":"neutral","sentiment_score":-0.007058624178171158},{"word":"ben","start":112.658936,"end":112.89894,"confidence":0.14904785,"punctuated_word":"Ben","sentiment":"neutral","sentiment_score":0.006207965314388275},{"word":"later","start":112.89894,"end":113.39894,"confidence":0.5498047,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.013047458603978155},{"word":"thank","start":113.45894,"end":113.69894,"confidence":0.42871094,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32139766216278076},{"word":"you","start":113.69894,"end":114.19894,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2451966106891632}],"paragraphs":{"transcript":"\nOh, hi, Gary. Good day to you. I was my name is Andre. I'm sorry. Could you get a hold of Sunnik?\n\nYou guys still have Sunic core Corolla? Yes. I was going to follow-up with her. We actually have spoken quite a while ago and just wanted to follow-up. Is if is she available to speak to?\n\nAppreciate it. Thank you. Oh, yeah. It's alright. I think that's why she didn't answer.\n\nWell, I think I'll just contact, Ben later. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, hi, Gary.","start":4.08,"end":5.62,"sentiment":"neutral","sentiment_score":0.1293079157670339},{"text":"Good day to you.","start":5.8399997,"end":6.8999996,"sentiment":"positive","sentiment_score":0.4565079137682915},{"text":"I was my name is Andre.","start":7.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.07842122204601765},{"text":"I'm sorry.","start":9.28,"end":9.76,"sentiment":"neutral","sentiment_score":0.007672484032809734},{"text":"Could you get a hold of Sunnik?","start":9.76,"end":11.3,"sentiment":"neutral","sentiment_score":0.01409334915557078}],"sentiment":"neutral","sentiment_score":0.12720368849113584,"num_words":22,"start":4.08,"end":11.3},{"sentences":[{"text":"You guys still have Sunic core Corolla?","start":15.115,"end":20.575,"sentiment":"neutral","sentiment_score":0.012911286604191576},{"text":"Yes.","start":23.195,"end":23.675,"sentiment":"neutral","sentiment_score":0.07299710810184479},{"text":"I was going to follow-up with her.","start":23.675,"end":26.51,"sentiment":"neutral","sentiment_score":0.057320834802729745},{"text":"We actually have spoken quite a while ago and just wanted to follow-up.","start":26.65,"end":31.47,"sentiment":"neutral","sentiment_score":0.0524731301344358},{"text":"Is if is she available to speak to?","start":31.53,"end":34.35,"sentiment":"neutral","sentiment_score":0.01916134892962873}],"sentiment":"neutral","sentiment_score":0.038890651142638594,"num_words":36,"start":15.115,"end":34.35},{"sentences":[{"text":"Appreciate it.","start":35.45,"end":36.17,"sentiment":"positive","sentiment_score":0.37239648401737213},{"text":"Thank you.","start":36.17,"end":36.989998,"sentiment":"positive","sentiment_score":0.4426366984844208},{"text":"Oh, yeah.","start":105.93894,"end":106.73894,"sentiment":"neutral","sentiment_score":-0.05996694974601269},{"text":"It's alright.","start":106.73894,"end":107.45894,"sentiment":"neutral","sentiment_score":-0.05784843862056732},{"text":"I think that's why she didn't answer.","start":107.45894,"end":109.55894,"sentiment":"neutral","sentiment_score":-0.19355199592454092}],"sentiment":"neutral","sentiment_score":0.002638107786575953,"num_words":15,"start":35.45,"end":109.55894},{"sentences":[{"text":"Well, I think I'll just contact, Ben later.","start":110.57894,"end":113.39894,"sentiment":"neutral","sentiment_score":-0.010600336128845811},{"text":"Thank you.","start":113.45894,"end":114.19894,"sentiment":"neutral","sentiment_score":0.283297136425972}],"sentiment":"neutral","sentiment_score":0.04817915838211775,"num_words":10,"start":110.57894,"end":114.19894}]}}]},{"alternatives":[{"transcript":"Welcome to Sky Discovery. Gabby speaking. How may I help you? Okay. Sorry? Oh, yes. We do. One moment, please. Thank you for your patience, sir. Unfortunately, he's unavailable at the moment. Am I able to take a message for you for a return call? K. Perfect. Thank you.","confidence":0.99902344,"words":[{"word":"welcome","start":0.48,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.2477144300937653},{"word":"to","start":0.79999995,"end":0.96,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2690248191356659},{"word":"sky","start":0.96,"end":1.1999999,"confidence":0.75,"punctuated_word":"Sky","sentiment":"neutral","sentiment_score":0.21995097398757937},{"word":"discovery","start":1.1999999,"end":1.6999999,"confidence":0.9824219,"punctuated_word":"Discovery.","sentiment":"neutral","sentiment_score":0.2691614031791687},{"word":"gabby","start":1.76,"end":2.1599998,"confidence":0.9716797,"punctuated_word":"Gabby","sentiment":"neutral","sentiment_score":0.277743935585022},{"word":"speaking","start":2.1599998,"end":2.48,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.27146458625793457},{"word":"how","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2658217251300812},{"word":"may","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.2983225882053375},{"word":"i","start":2.8799999,"end":2.96,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.25603827834129333},{"word":"help","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.267856240272522},{"word":"you","start":3.12,"end":3.62,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.21686628460884097},{"word":"okay","start":12.335,"end":12.655001,"confidence":0.88500977,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010011707432568072},{"word":"sorry","start":12.655001,"end":13.155001,"confidence":0.9177246,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.0041819410398602486},{"word":"oh","start":20.654999,"end":21.055,"confidence":0.95874023,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04154260456562042},{"word":"yes","start":21.055,"end":21.375,"confidence":0.9880371,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.049901142716407776},{"word":"we","start":21.375,"end":21.535,"confidence":0.97509766,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06833283603191376},{"word":"do","start":21.535,"end":22.035,"confidence":0.99902344,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.07141700387001038},{"word":"one","start":33.44,"end":33.68,"confidence":0.6113281,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.022941339761018753},{"word":"moment","start":33.68,"end":34.16,"confidence":0.99365234,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.024301283061504364},{"word":"please","start":34.16,"end":34.66,"confidence":0.99609375,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.04965491592884064},{"word":"thank","start":98.865,"end":99.104996,"confidence":0.63427734,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36041536927223206},{"word":"you","start":99.104996,"end":99.185,"confidence":0.99121094,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3636566996574402},{"word":"for","start":99.185,"end":99.34499,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4198109209537506},{"word":"your","start":99.34499,"end":99.424995,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.34292447566986084},{"word":"patience","start":99.424995,"end":99.744995,"confidence":0.9296875,"punctuated_word":"patience,","sentiment":"positive","sentiment_score":0.3834415078163147},{"word":"sir","start":99.744995,"end":99.905,"confidence":0.9941406,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.45534393191337585},{"word":"unfortunately","start":99.905,"end":100.305,"confidence":0.9995117,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.26260021328926086},{"word":"he's","start":100.305,"end":100.465,"confidence":0.99658203,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.2585941553115845},{"word":"unavailable","start":100.465,"end":100.965,"confidence":0.9741211,"punctuated_word":"unavailable","sentiment":"neutral","sentiment_score":-0.32086288928985596},{"word":"at","start":101.104996,"end":101.265,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.388923853635788},{"word":"the","start":101.265,"end":101.424995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30408474802970886},{"word":"moment","start":101.424995,"end":101.924995,"confidence":0.9616699,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.27521225810050964},{"word":"am","start":102.225,"end":102.384995,"confidence":0.40405273,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.07957414537668228},{"word":"i","start":102.384995,"end":102.545,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13331234455108645},{"word":"able","start":102.545,"end":102.704994,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.08525238931179047},{"word":"to","start":102.704994,"end":102.784996,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12422027438879012},{"word":"take","start":102.784996,"end":102.945,"confidence":0.9980469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.08681689947843552},{"word":"a","start":102.945,"end":103.024994,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10728888213634492},{"word":"message","start":103.024994,"end":103.34499,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.13190744817256927},{"word":"for","start":103.34499,"end":103.424995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15912678837776184},{"word":"you","start":103.424995,"end":103.585,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16717682778835297},{"word":"for","start":103.585,"end":103.744995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17191395163536072},{"word":"a","start":103.744995,"end":103.825,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1912645697593689},{"word":"return","start":103.825,"end":104.225,"confidence":0.99902344,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.18654191493988037},{"word":"call","start":104.225,"end":104.725,"confidence":0.9995117,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.16687989234924316},{"word":"k","start":114.35893,"end":114.59894,"confidence":0.85546875,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.1709359884262085},{"word":"perfect","start":114.59894,"end":114.91894,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4443987905979157},{"word":"thank","start":114.91894,"end":115.07893,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.45974332094192505},{"word":"you","start":115.07893,"end":115.57893,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.27700990438461304}],"paragraphs":{"transcript":"\nWelcome to Sky Discovery. Gabby speaking. How may I help you? Okay. Sorry?\n\nOh, yes. We do. One moment, please. Thank you for your patience, sir. Unfortunately, he's unavailable at the moment.\n\nAm I able to take a message for you for a return call? K. Perfect. Thank you.","paragraphs":[{"sentences":[{"text":"Welcome to Sky Discovery.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2514629065990448},{"text":"Gabby speaking.","start":1.76,"end":2.48,"sentiment":"neutral","sentiment_score":0.27460426092147827},{"text":"How may I help you?","start":2.48,"end":3.62,"sentiment":"neutral","sentiment_score":0.260981023311615},{"text":"Okay.","start":12.335,"end":12.655001,"sentiment":"neutral","sentiment_score":0.010011707432568072},{"text":"Sorry?","start":12.655001,"end":13.155001,"sentiment":"neutral","sentiment_score":0.0041819410398602486}],"sentiment":"neutral","sentiment_score":0.2210891471745876,"num_words":13,"start":0.48,"end":13.155001},{"sentences":[{"text":"Oh, yes.","start":20.654999,"end":21.375,"sentiment":"neutral","sentiment_score":0.0457218736410141},{"text":"We do.","start":21.375,"end":22.035,"sentiment":"neutral","sentiment_score":0.06987491995096207},{"text":"One moment, please.","start":33.44,"end":34.66,"sentiment":"neutral","sentiment_score":0.03229917958378792},{"text":"Thank you for your patience, sir.","start":98.865,"end":99.905,"sentiment":"positive","sentiment_score":0.38759881754716236},{"text":"Unfortunately, he's unavailable at the moment.","start":99.905,"end":101.924995,"sentiment":"neutral","sentiment_score":-0.3017130196094513}],"sentiment":"neutral","sentiment_score":0.04438978492429382,"num_words":19,"start":20.654999,"end":101.924995},{"sentences":[{"text":"Am I able to take a message for you for a return call?","start":102.225,"end":104.725,"sentiment":"neutral","sentiment_score":-0.13779048678966668},{"text":"K.","start":114.35893,"end":114.59894,"sentiment":"neutral","sentiment_score":0.1709359884262085},{"text":"Perfect.","start":114.59894,"end":114.91894,"sentiment":"positive","sentiment_score":0.4443987905979157},{"text":"Thank you.","start":114.91894,"end":115.57893,"sentiment":"positive","sentiment_score":0.36837661266326904}],"sentiment":"neutral","sentiment_score":-0.025834607289117927,"num_words":17,"start":102.225,"end":115.57893}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Sky Discovery. Gabby speaking. How may I help you?\n\nChannel 0: Oh, hi, Gary. Good day to you. I was my name is Andre. I'm sorry. Could you get a hold of Sunnik?\n\nChannel 1: Okay. Sorry?\n\nChannel 0: You guys still have Sunic core Corolla?\n\nChannel 1: Oh, yes. We do.\n\nChannel 0: Yes. I was going to follow-up with her. We actually have spoken quite a while ago and just wanted to follow-up. Is if is she available to\n\nChannel 1: One\n\nChannel 0: speak\n\nChannel 1: moment,\n\nChannel 0: to?\n\nChannel 1: please.\n\nChannel 0: Appreciate it. Thank you.\n\nChannel 1: Thank you for your patience, sir. Unfortunately, he's unavailable at the moment. Am I able to take a message for you for a return call?\n\nChannel 0: Oh, yeah. It's alright. I think that's why she didn't answer. Well, I think I'll just contact, Ben later. Thank you.\n\nChannel 1: K. Perfect. Thank you.","paragraphs":[{"sentences":[{"text":"Welcome to Sky Discovery.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2514629065990448},{"text":"Gabby speaking.","start":1.76,"end":2.48,"sentiment":"neutral","sentiment_score":0.27460426092147827},{"text":"How may I help you?","start":2.48,"end":3.62,"sentiment":"neutral","sentiment_score":0.260981023311615}],"sentiment":"neutral","sentiment_score":0.25999684225429187,"channel":1,"num_words":11,"start":0.48,"end":3.62},{"sentences":[{"text":"Oh, hi, Gary.","start":4.08,"end":5.62,"sentiment":"neutral","sentiment_score":0.1293079157670339},{"text":"Good day to you.","start":5.8399997,"end":6.8999996,"sentiment":"positive","sentiment_score":0.4565079137682915},{"text":"I was my name is Andre.","start":7.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.07842122204601765},{"text":"I'm sorry.","start":9.28,"end":9.76,"sentiment":"neutral","sentiment_score":0.007672484032809734},{"text":"Could you get a hold of Sunnik?","start":9.76,"end":11.3,"sentiment":"neutral","sentiment_score":0.01409334915557078}],"sentiment":"neutral","sentiment_score":0.12720368849113584,"channel":0,"num_words":22,"start":4.08,"end":11.3},{"sentences":[{"text":"Okay.","start":12.335,"end":12.655001,"sentiment":"neutral","sentiment_score":0.010011707432568072},{"text":"Sorry?","start":12.655001,"end":13.155001,"sentiment":"neutral","sentiment_score":0.0041819410398602486}],"sentiment":"neutral","sentiment_score":0.00709682423621416,"channel":1,"num_words":2,"start":12.335,"end":13.155001},{"sentences":[{"text":"You guys still have Sunic core Corolla?","start":15.115,"end":20.575,"sentiment":"neutral","sentiment_score":0.012911286604191576}],"sentiment":"neutral","sentiment_score":0.012911286604191576,"channel":0,"num_words":7,"start":15.115,"end":20.575},{"sentences":[{"text":"Oh, yes.","start":20.654999,"end":21.375,"sentiment":"neutral","sentiment_score":0.0457218736410141},{"text":"We do.","start":21.375,"end":22.035,"sentiment":"neutral","sentiment_score":0.06987491995096207}],"sentiment":"neutral","sentiment_score":0.05779839679598808,"channel":1,"num_words":4,"start":20.654999,"end":22.035},{"sentences":[{"text":"Yes.","start":23.195,"end":23.675,"sentiment":"neutral","sentiment_score":0.07299710810184479},{"text":"I was going to follow-up with her.","start":23.675,"end":26.51,"sentiment":"neutral","sentiment_score":0.057320834802729745},{"text":"We actually have spoken quite a while ago and just wanted to follow-up.","start":26.65,"end":31.47,"sentiment":"neutral","sentiment_score":0.0524731301344358},{"text":"Is if is she available to","start":31.53,"end":33.53,"sentiment":"neutral","sentiment_score":0.018896335425476234}],"sentiment":"neutral","sentiment_score":0.04702857985264725,"channel":0,"num_words":27,"start":23.195,"end":33.53},{"sentences":[{"text":"One","start":33.44,"end":33.68,"sentiment":"neutral","sentiment_score":0.022941339761018753}],"sentiment":"neutral","sentiment_score":0.022941339761018753,"channel":1,"num_words":1,"start":33.44,"end":33.68},{"sentences":[{"text":"speak","start":33.53,"end":33.85,"sentiment":"neutral","sentiment_score":0.01767653599381447}],"sentiment":"neutral","sentiment_score":0.01767653599381447,"channel":0,"num_words":1,"start":33.53,"end":33.85},{"sentences":[{"text":"moment,","start":33.68,"end":34.16,"sentiment":"neutral","sentiment_score":0.024301283061504364}],"sentiment":"neutral","sentiment_score":0.024301283061504364,"channel":1,"num_words":1,"start":33.68,"end":34.16},{"sentences":[{"text":"to?","start":33.85,"end":34.35,"sentiment":"neutral","sentiment_score":0.02223624289035797}],"sentiment":"neutral","sentiment_score":0.02223624289035797,"channel":0,"num_words":1,"start":33.85,"end":34.35},{"sentences":[{"text":"please.","start":34.16,"end":34.66,"sentiment":"neutral","sentiment_score":0.04965491592884064}],"sentiment":"neutral","sentiment_score":0.04965491592884064,"channel":1,"num_words":1,"start":34.16,"end":34.66},{"sentences":[{"text":"Appreciate it.","start":35.45,"end":36.17,"sentiment":"positive","sentiment_score":0.37239648401737213},{"text":"Thank you.","start":36.17,"end":36.989998,"sentiment":"positive","sentiment_score":0.4426366984844208}],"sentiment":"positive","sentiment_score":0.40751659125089645,"channel":0,"num_words":4,"start":35.45,"end":36.989998},{"sentences":[{"text":"Thank you for your patience, sir.","start":98.865,"end":99.905,"sentiment":"positive","sentiment_score":0.38759881754716236},{"text":"Unfortunately, he's unavailable at the moment.","start":99.905,"end":101.924995,"sentiment":"neutral","sentiment_score":-0.3017130196094513},{"text":"Am I able to take a message for you for a return call?","start":102.225,"end":104.725,"sentiment":"neutral","sentiment_score":-0.13779048678966668}],"sentiment":"neutral","sentiment_score":-0.05103846162557602,"channel":1,"num_words":25,"start":98.865,"end":104.725},{"sentences":[{"text":"Oh, yeah.","start":105.93894,"end":106.73894,"sentiment":"neutral","sentiment_score":-0.05996694974601269},{"text":"It's alright.","start":106.73894,"end":107.45894,"sentiment":"neutral","sentiment_score":-0.05784843862056732},{"text":"I think that's why she didn't answer.","start":107.45894,"end":109.55894,"sentiment":"neutral","sentiment_score":-0.19355199592454092},{"text":"Well, I think I'll just contact, Ben later.","start":110.57894,"end":113.39894,"sentiment":"neutral","sentiment_score":-0.010600336128845811},{"text":"Thank you.","start":113.45894,"end":114.19894,"sentiment":"neutral","sentiment_score":0.283297136425972}],"sentiment":"neutral","sentiment_score":-0.052795388780179475,"channel":0,"num_words":21,"start":105.93894,"end":114.19894},{"sentences":[{"text":"K.","start":114.35893,"end":114.59894,"sentiment":"neutral","sentiment_score":0.1709359884262085},{"text":"Perfect.","start":114.59894,"end":114.91894,"sentiment":"positive","sentiment_score":0.4443987905979157},{"text":"Thank you.","start":114.91894,"end":115.57893,"sentiment":"positive","sentiment_score":0.36837661266326904}],"sentiment":"positive","sentiment_score":0.33802200108766556,"channel":1,"num_words":4,"start":114.35893,"end":115.57893}]},"summary":{"result":"success","short":"The customer, Andre, calls Sky Discovery and asks for Gabby. He asks about a person named Sky entity and Gabby informs him that they have a similar product. Gabby then transfers Andre to another person named Ben, but Ben is unavailable and Andre decides to contact Ben later."},"intents":{"segments":[{"text":"I was going to follow-up with her. We actually have spoken quite a while ago and just wanted to follow-up. Is if is she available to One speak moment, to? please.","start_word":47,"end_word":77,"intents":[{"intent":"Follow-up with sunnik","confidence_score":0.2051778}]}]},"sentiments":{"segments":[{"text":"Welcome to Sky Discovery. Gabby speaking. How may I help you? Oh, hi, Gary.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.22243091464042664},{"text":"Good day to you.","start_word":14,"end_word":17,"sentiment":"positive","sentiment_score":0.44426676630973816},{"text":"I was my name is Andre. I'm sorry. Could you get a hold of Sunnik? Okay. Sorry? You guys still have Sunic core Corolla? Oh, yes. We do. Yes. I was going to follow-up with her. We actually have spoken quite a while ago and just wanted to follow-up. Is if is she available to One speak moment, to? please.","start_word":18,"end_word":77,"sentiment":"neutral","sentiment_score":0.03752179443836212},{"text":"Appreciate it. Thank you. Thank you for your patience, sir.","start_word":78,"end_word":87,"sentiment":"positive","sentiment_score":0.401667594909668},{"text":"Unfortunately, he's unavailable at the moment. Am I able to take a message for you for a return call? Oh, yeah. It's alright. I think that's why she didn't answer. Well, I think I'll just contact, Ben later. Thank you. K.","start_word":88,"end_word":128,"sentiment":"neutral","sentiment_score":-0.1082170158624649},{"text":"Perfect. Thank you.","start_word":129,"end_word":131,"sentiment":"positive","sentiment_score":0.4358513355255127}],"average":{"sentiment":"neutral","sentiment_score":0.0578553097919353}}}}