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If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. Hello?\n\nYou are. So I'm just letting you know since I've been getting a lot of calls on along these lines lately. I have retired. I no longer work for Planet Arc. I just need you to update your contact list.\n\nYeah. It's just like I've been getting a flurry of them. So I just need to tell people, please update the list in hopes that that will sometime somehow filter through the world of lists. No. No.\n\nLook. No. No. No. No drama.\n\nIt's just one of those one of those things that, yeah, you used to feel a lot of them, and it's just, yeah, easy to let people know at the moment. Okay. No problem. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.051121048629283905},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.03873951092828065},{"text":"Thanks, Andrew.","start":16.154999,"end":17.135,"sentiment":"positive","sentiment_score":0.3939356803894043},{"text":"Please stay on the line.","start":17.515,"end":19.055,"sentiment":"neutral","sentiment_score":0.18898846805095673},{"text":"Hello?","start":41.01,"end":41.51,"sentiment":"neutral","sentiment_score":0.0648723915219307}],"sentiment":"neutral","sentiment_score":0.09874557264149189,"num_words":25,"start":0.16,"end":41.51},{"sentences":[{"text":"You are.","start":48.465,"end":48.945,"sentiment":"neutral","sentiment_score":0.07209543511271477},{"text":"So I'm just letting you know since I've been getting a lot of calls on along these lines lately.","start":48.945,"end":55.045,"sentiment":"neutral","sentiment_score":0.10385234555915783},{"text":"I have retired.","start":55.105,"end":56.164997,"sentiment":"neutral","sentiment_score":-0.02360019398232301},{"text":"I no longer work for Planet Arc.","start":56.385,"end":58.38,"sentiment":"neutral","sentiment_score":-0.08791167501892362},{"text":"I just need you to update your contact list.","start":59.02,"end":61.440002,"sentiment":"neutral","sentiment_score":-0.0175343942311075}],"sentiment":"neutral","sentiment_score":0.031834839517250656,"num_words":40,"start":48.465,"end":61.440002},{"sentences":[{"text":"Yeah.","start":67.1,"end":67.42,"sentiment":"neutral","sentiment_score":-0.017672425135970116},{"text":"It's just like I've been getting a flurry of them.","start":67.42,"end":69.18,"sentiment":"neutral","sentiment_score":-0.1207365296781063},{"text":"So I just need to tell people, please update the list in hopes that that will sometime somehow filter through the world of lists.","start":69.18,"end":76.795,"sentiment":"neutral","sentiment_score":-0.0689601522559921},{"text":"No.","start":80.455,"end":80.695,"sentiment":"neutral","sentiment_score":-0.243315190076828},{"text":"No.","start":80.695,"end":80.935,"sentiment":"neutral","sentiment_score":-0.2930501103401184}],"sentiment":"neutral","sentiment_score":-0.09233639666156189,"num_words":37,"start":67.1,"end":80.935},{"sentences":[{"text":"Look.","start":80.935,"end":81.415,"sentiment":"neutral","sentiment_score":-0.09805560111999512},{"text":"No.","start":81.415,"end":81.814995,"sentiment":"neutral","sentiment_score":-0.15795564651489258},{"text":"No.","start":81.814995,"end":82.055,"sentiment":"neutral","sentiment_score":-0.17189794778823853},{"text":"No.","start":82.055,"end":82.215,"sentiment":"neutral","sentiment_score":-0.19163134694099423},{"text":"No drama.","start":82.215,"end":83.015,"sentiment":"neutral","sentiment_score":-0.23954373598098755}],"sentiment":"neutral","sentiment_score":-0.18310466905434927,"num_words":6,"start":80.935,"end":83.015},{"sentences":[{"text":"It's just one of those one of those things that, yeah, you used to feel a lot of them, and it's just, yeah, easy to let people know at the moment.","start":83.015,"end":89.354996,"sentiment":"neutral","sentiment_score":-0.13903181062590692},{"text":"Okay.","start":95.94,"end":96.18,"sentiment":"neutral","sentiment_score":0.1533999145030975},{"text":"No problem.","start":96.18,"end":96.74,"sentiment":"neutral","sentiment_score":0.19984594732522964},{"text":"Bye.","start":96.74,"end":97.24,"sentiment":"neutral","sentiment_score":0.09701010584831238}],"sentiment":"neutral","sentiment_score":-0.10456812041146414,"num_words":35,"start":83.015,"end":97.24}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Am I talking to Ian?\n\nChannel 1: You are. So I'm just letting you know since I've been getting a lot of calls on along these lines lately. I have retired. I no longer work for Planet Arc. I just need you to update your contact list.\n\nChannel 0: Oh, Ian. I'm sorry about this. Yeah. I'll make sure to update that.\n\nChannel 1: Yeah. It's just like I've been getting a flurry of them. So I just need to tell people, please update the list in hopes that that will sometime\n\nChannel 0: Oh,\n\nChannel 1: somehow filter\n\nChannel 0: jeez.\n\nChannel 1: through the world of lists.\n\nChannel 0: Yes. Oh, my apologies, mate. Sorry\n\nChannel 1: No.\n\nChannel 0: for\n\nChannel 1: No.\n\nChannel 0: the pain.\n\nChannel 1: Look. No. No. No. No drama.\n\nIt's just one of those one of those things that, yeah, you used to feel a lot of them, and it's just, yeah, easy to let people know at the moment.\n\nChannel 0: Alright. Well, I'll remove your number from our system. Alright? Again, thank you, Ian. You take care, mate.\n\nChannel 1: Okay. No problem. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.051121048629283905},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.03873951092828065}],"sentiment":"neutral","sentiment_score":0.03946783667539849,"channel":1,"num_words":17,"start":0.16,"end":4.8199997},{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":6.16,"end":8.9,"sentiment":"neutral","sentiment_score":0.03291466571390629}],"sentiment":"neutral","sentiment_score":0.03291466571390629,"channel":0,"num_words":5,"start":6.16,"end":8.9},{"sentences":[{"text":"Thanks, Andrew.","start":16.154999,"end":17.135,"sentiment":"positive","sentiment_score":0.3939356803894043},{"text":"Please stay on the 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it's just, yeah, easy to let people know at the moment.","start":83.015,"end":89.354996,"sentiment":"neutral","sentiment_score":-0.13903181062590692}],"sentiment":"neutral","sentiment_score":-0.13903181062590692,"channel":1,"num_words":31,"start":83.015,"end":89.354996},{"sentences":[{"text":"Alright.","start":90.2,"end":90.7,"sentiment":"neutral","sentiment_score":0.022858833894133568},{"text":"Well, I'll remove your number from our system.","start":90.92,"end":92.92,"sentiment":"neutral","sentiment_score":-0.027348729941877536},{"text":"Alright?","start":92.92,"end":93.42,"sentiment":"neutral","sentiment_score":0.07265448570251465},{"text":"Again, thank you, Ian.","start":93.56,"end":94.67999,"sentiment":"positive","sentiment_score":0.4125446230173111},{"text":"You take care, 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The agent informs Ian that they need to update their contact list and apologizes for the inconvenience. The agent also apologizes for the poor experience they had earlier and promises to remove Ian's number from their system."},"intents":{"segments":[{"text":"I no longer work for Planet Arc. I just need you to update your contact list. Oh, Ian.","start_word":67,"end_word":84,"intents":[{"intent":"Update contact list","confidence_score":0.59788924}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.03944351524114609},{"text":"Thanks, Andrew.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.3939356803894043},{"text":"Please stay on the line. Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Ian? You are. So I'm just letting you know since I've been getting a lot of calls on along these lines lately. I have retired. I no longer work for Planet Arc. I just need you to update your contact list. Oh, Ian. I'm sorry about this. Yeah. I'll make sure to update that. Yeah. It's just like I've been getting a flurry of them. So I just need to tell people, please update the list in hopes that that will sometime Oh, somehow jeez. filter through the world of lists. Yes. Oh, my apologies, mate. Sorry for No. the No. pain. Look. No. No. No. No drama. It's just one of those one of those things that, yeah, you used to feel a lot of them, and it's just, yeah, easy to let people know at the moment. Alright. Well, I'll remove your number from our system. Alright?","start_word":24,"end_word":190,"sentiment":"neutral","sentiment_score":-0.04974282160401344},{"text":"Again, thank you, Ian. You take care, mate.","start_word":191,"end_word":198,"sentiment":"positive","sentiment_score":0.3759387731552124},{"text":"Okay. No problem. Bye.","start_word":199,"end_word":202,"sentiment":"neutral","sentiment_score":0.16235098242759705}],"average":{"sentiment":"neutral","sentiment_score":-0.009331737693987397}}}}