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She informs her that someone will be installed to fix the issue soon and offers assistance if needed. Maureen gives Rachel a callback number for further assistance if needed."},"intents":{"segments":[{"text":"I just wanted to check-in because we noticed that your Internet connection is currently offline. If you're having issues or if you need help in setting it up. I did get someone organized to install it today at 06:30. Okay.","start_word":25,"end_word":64,"intents":[{"intent":"Fix internet connection","confidence_score":0.011444885}]}]},"sentiments":{"segments":[{"text":"Yes. Hello? Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0850294977426529},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3613651692867279},{"text":"This is Maureen from Airtel tech support. Am I speaking with Rachel? Yes. You are speaking with Rachel. Yeah. I just wanted to check-in because we noticed that your Internet connection is currently offline. If you're having issues or if you need help in setting it up. I did get someone organized to install it today at 06:30. Okay. K. Sure. And if you need assistance, just give us a callback then so we can Okay. assist you for help with the setup. Okay. Alright.","start_word":6,"end_word":90,"sentiment":"neutral","sentiment_score":0.05749668926000595},{"text":"Thank you.","start_word":91,"end_word":92,"sentiment":"positive","sentiment_score":0.47506409883499146},{"text":"Okay. Bye.","start_word":93,"end_word":94,"sentiment":"neutral","sentiment_score":0.26696914434432983},{"text":"Thank Bye. you.","start_word":95,"end_word":97,"sentiment":"positive","sentiment_score":0.3782862424850464},{"text":"Bye bye.","start_word":98,"end_word":99,"sentiment":"neutral","sentiment_score":0.20706939697265625}],"average":{"sentiment":"neutral","sentiment_score":0.09959691804030846}}}}