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I'm Maureen Joan from Super Networks calling about ticket number 70319. Yeah. Just checking if there's any update on this ticket. Yeah.\n\nSure. Sure. 70319. Okay. I see.\n\nI'll respond back to the ticket. If we don't hear anything if we don't get an update in the next forty eight hours, we'll close the ticket and just create a new ticket after if the issue persists. Okay? Alright. Thank you so much for your time then.\n\nYou have a great day. 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Good afternoon. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I'm Maureen Joan from Super Networks calling about ticket\n\nChannel 0: Mhmm.\n\nChannel 1: number 70319.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Just checking if there's any update on this ticket.\n\nChannel 0: Okay. Is it okay if I check it first and then\n\nChannel 1: Yeah. Sure.\n\nChannel 0: yeah. May I get the number again?\n\nChannel 1: Sure. 70319.\n\nChannel 0: Okay. Actually, regarding this, we're still waiting for the response of the end user. But we're trying to call her and email her, but no response yet. That's why we're\n\nChannel 1: Okay.\n\nChannel 0: unable to respond to the ticket as of the moment.\n\nChannel 1: I see. I'll respond back to the ticket. If we don't hear anything if we don't get an update in the next forty eight hours, we'll close the ticket and just create a new ticket after if\n\nChannel 0: Okay.\n\nChannel 1: the issue persists. Okay?\n\nChannel 0: Sure.\n\nChannel 1: Alright.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you so much for your time then. You have a great day. Bye bye.\n\nChannel 0: Yes. 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persists.","start":68.39,"end":69.369995,"sentiment":"negative","sentiment_score":-0.3605579137802124},{"text":"Okay?","start":69.83,"end":70.33,"sentiment":"neutral","sentiment_score":-0.15775974094867706}],"sentiment":"neutral","sentiment_score":-0.30985837057232857,"channel":1,"num_words":4,"start":68.39,"end":70.33},{"sentences":[{"text":"Sure.","start":70.784996,"end":71.284996,"sentiment":"neutral","sentiment_score":0.0019195005297660828}],"sentiment":"neutral","sentiment_score":0.0019195005297660828,"channel":0,"num_words":1,"start":70.784996,"end":71.284996},{"sentences":[{"text":"Alright.","start":71.86087,"end":72.26087,"sentiment":"neutral","sentiment_score":0.1447615921497345}],"sentiment":"neutral","sentiment_score":0.1447615921497345,"channel":1,"num_words":1,"start":71.86087,"end":72.26087},{"sentences":[{"text":"Thank","start":71.985,"end":72.305,"sentiment":"positive","sentiment_score":0.4187600612640381}],"sentiment":"positive","sentiment_score":0.4187600612640381,"channel":0,"num_words":1,"start":71.985,"end":72.305},{"sentences":[{"text":"Thank","start":72.26087,"end":72.50087,"sentiment":"positive","sentiment_score":0.45181673765182495}],"sentiment":"positive","sentiment_score":0.45181673765182495,"channel":1,"num_words":1,"start":72.26087,"end":72.50087},{"sentences":[{"text":"you.","start":72.305,"end":72.805,"sentiment":"positive","sentiment_score":0.4681873321533203}],"sentiment":"positive","sentiment_score":0.4681873321533203,"channel":0,"num_words":1,"start":72.305,"end":72.805},{"sentences":[{"text":"you so much for your time then.","start":72.50087,"end":73.700874,"sentiment":"positive","sentiment_score":0.532019338437489},{"text":"You have a great day.","start":73.700874,"end":74.84087,"sentiment":"positive","sentiment_score":0.5566396951675415},{"text":"Bye bye.","start":74.98087,"end":75.72087,"sentiment":"neutral","sentiment_score":0.18842670321464539}],"sentiment":"positive","sentiment_score":0.4917276608092444,"channel":1,"num_words":14,"start":72.50087,"end":75.72087},{"sentences":[{"text":"Yes.","start":75.424995,"end":75.66499,"sentiment":"neutral","sentiment_score":0.10535992681980132},{"text":"Goodbye.","start":75.66499,"end":76.16499,"sentiment":"neutral","sentiment_score":0.07520710676908493}],"sentiment":"neutral","sentiment_score":0.09028351679444313,"channel":0,"num_words":2,"start":75.424995,"end":76.16499}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Marie calls Maureen to check for an update on a ticket number 70Generation. When Marie asks for the ticket number, Maureen explains that they are still waiting for the end user and will respond if they don't hear anything within 48 hours. Marie thanks Maureen and says they will create a new ticket if there is no update within 48 hours."},"intents":{"segments":[{"text":"Just checking if there's any update on this ticket. Okay.","start_word":31,"end_word":40,"intents":[{"intent":"Check ticket status","confidence_score":0.48584464}]},{"text":"May I get the number again? Sure.","start_word":54,"end_word":60,"intents":[{"intent":"Get number","confidence_score":0.42003855}]},{"text":"Actually, regarding this, we're still waiting for the response of the end user. But we're trying to call her and email her, but no response yet. That's why we're Okay.","start_word":63,"end_word":92,"intents":[{"intent":"Wait for response","confidence_score":0.06869497}]},{"text":"I'll respond back to the ticket. If we don't hear anything if we don't get an update in the next forty eight hours, we'll close the ticket and just create a new ticket after if Okay.","start_word":105,"end_word":140,"intents":[{"intent":"Close ticket","confidence_score":0.20752592}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Marie from Airtel tech support. How can I assist you today? Hi. I'm Maureen Joan from Super Networks calling about ticket Mhmm. number 70319. Yes. Yeah. Just checking if there's any update on this ticket. Okay. Is it okay if I check it first and then Yeah. Sure. yeah. May I get the number again? Sure. 70319. Okay. Actually, regarding this, we're still waiting for the response of the end user. But we're trying to call her and email her, but no response yet. That's why we're Okay.","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":0.01921996660530567},{"text":"unable to respond to the ticket as of the moment.","start_word":93,"end_word":102,"sentiment":"negative","sentiment_score":-0.4787782430648804},{"text":"I see. I'll respond back to the ticket. If we don't hear anything if we don't get an update in the next forty eight hours, we'll close the ticket and just create a new ticket after if Okay.","start_word":103,"end_word":140,"sentiment":"neutral","sentiment_score":-0.25539931654930115},{"text":"the issue persists.","start_word":141,"end_word":143,"sentiment":"negative","sentiment_score":-0.3481495976448059},{"text":"Okay? Sure. Alright.","start_word":144,"end_word":146,"sentiment":"neutral","sentiment_score":0.017514899373054504},{"text":"Thank Thank you. you so much for your time then. You have a great day.","start_word":147,"end_word":161,"sentiment":"positive","sentiment_score":0.5207392573356628},{"text":"Bye bye. Yes. Goodbye.","start_word":162,"end_word":165,"sentiment":"neutral","sentiment_score":0.13966432213783264}],"average":{"sentiment":"neutral","sentiment_score":-0.027443306648779496}}}}