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I got a missed call. This is Hayden. Oh, yeah. Yeah. Would I be able to read out the last four numbers now or or just send an email?\n\nOr Yep. 8135. It's a Mastercard. Sounds good. Thank you very much.\n\nThank you. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, I got a missed call.","start":6.64,"end":8.58,"sentiment":"neutral","sentiment_score":-0.017415253445506096},{"text":"This is Hayden.","start":9.84,"end":10.66,"sentiment":"neutral","sentiment_score":0.01281667873263359},{"text":"Oh, yeah.","start":16.455,"end":17.115,"sentiment":"neutral","sentiment_score":0.05653251335024834},{"text":"Yeah.","start":27.095001,"end":27.595001,"sentiment":"neutral","sentiment_score":0.058300405740737915},{"text":"Would I be able to read out the last four numbers now or or just send an email?","start":27.895,"end":32.86,"sentiment":"neutral","sentiment_score":0.028107632882893085}],"sentiment":"neutral","sentiment_score":0.02037537799527248,"num_words":30,"start":6.64,"end":32.86},{"sentences":[{"text":"Or Yep.","start":33.32,"end":48.775,"sentiment":"neutral","sentiment_score":0.02284263912588358},{"text":"8135.","start":48.775,"end":50.555,"sentiment":"neutral","sentiment_score":0.004539273679256439},{"text":"It's a Mastercard.","start":56.455,"end":57.275,"sentiment":"neutral","sentiment_score":0.009633531793951988},{"text":"Sounds good.","start":73.774994,"end":74.255,"sentiment":"positive","sentiment_score":0.4677015691995621},{"text":"Thank you very much.","start":74.255,"end":75.314995,"sentiment":"positive","sentiment_score":0.61009481549263}],"sentiment":"neutral","sentiment_score":0.28790896230687696,"num_words":12,"start":33.32,"end":75.314995},{"sentences":[{"text":"Thank you.","start":78.41499,"end":78.895,"sentiment":"positive","sentiment_score":0.47509288787841797},{"text":"You too.","start":78.895,"end":79.375,"sentiment":"neutral","sentiment_score":0.2582184821367264},{"text":"Bye bye.","start":79.375,"end":79.954994,"sentiment":"neutral","sentiment_score":0.18084529042243958}],"sentiment":"neutral","sentiment_score":0.30471888681252796,"num_words":6,"start":78.41499,"end":79.954994}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Oh, I got a missed call. This is Hayden.\n\nChannel 0: Oh, hi. Nice to have you on the line, Hayden. This is Melissa from account. I'm\n\nChannel 1: Oh,\n\nChannel 0: just\n\nChannel 1: yeah.\n\nChannel 0: making a follow-up in reference with my email yesterday about the $50 compensation that we are trying to refund to your card.\n\nChannel 1: Yeah. Would I be able to read out the last four numbers now\n\nChannel 0: Okay.\n\nChannel 1: or or\n\nChannel 0: One\n\nChannel 1: just send\n\nChannel 0: moment.\n\nChannel 1: an email? Or\n\nChannel 0: Yes. Just bear with me here. That way we could process it today. Yeah. Could you read the last four digits, please, of the card that you used for the payment?\n\nChannel 1: Yep. 8135.\n\nChannel 0: 8135. And is this a Visa or a Master?\n\nChannel 1: It's a Mastercard.\n\nChannel 0: Mastercard. Alright. Thank you. So we'll go ahead and proceed in processing the refund for $40 to this card, and then we'll send you another email with a screenshot showing the refund has been processed for your reference. Okay?\n\nChannel 1: Sounds good. Thank you very much.\n\nChannel 0: Thank you, Hayden. Have a good one, and be safe.\n\nChannel 1: Thank you. You too. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.3242655098438263},{"text":"Good afternoon.","start":0.88,"end":1.62,"sentiment":"positive","sentiment_score":0.5333358943462372},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.86,"sentiment":"positive","sentiment_score":0.7397003993391991},{"text":"How may I help you today?","start":4.3199997,"end":5.7799997,"sentiment":"positive","sentiment_score":0.5999537408351898}],"sentiment":"positive","sentiment_score":0.6416625257800607,"channel":0,"num_words":17,"start":0.56,"end":5.7799997},{"sentences":[{"text":"Oh, I got a missed call.","start":6.64,"end":8.58,"sentiment":"neutral","sentiment_score":-0.017415253445506096},{"text":"This is 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Mastercard.","start":56.455,"end":57.275,"sentiment":"neutral","sentiment_score":0.009633531793951988}],"sentiment":"neutral","sentiment_score":0.009633531793951988,"channel":1,"num_words":3,"start":56.455,"end":57.275},{"sentences":[{"text":"Mastercard.","start":58.019997,"end":58.519997,"sentiment":"neutral","sentiment_score":0.01858491823077202},{"text":"Alright.","start":58.739998,"end":59.219997,"sentiment":"neutral","sentiment_score":0.13661149144172668},{"text":"Thank you.","start":59.219997,"end":59.699997,"sentiment":"positive","sentiment_score":0.346583753824234},{"text":"So we'll go ahead and proceed in processing the refund for $40 to this card, and then we'll send you another email with a screenshot showing the refund has been processed for your 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$50 compensation they were trying to refund. The agent, Melissa, asked for the last four digits of the card used for the payment and confirmed the type of card. She then promised to process the refund and send a screenshot via email. The call ended with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"making a follow-up in reference with my email yesterday about the $50 compensation that we are trying to refund to your card. Yeah.","start_word":45,"end_word":67,"intents":[{"intent":"Process refund","confidence_score":0.37018716}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3242655098438263},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6510812640190125},{"text":"Oh, I got a missed call. This is Oh, Hayden. hi.","start_word":17,"end_word":27,"sentiment":"neutral","sentiment_score":0.024603482335805893},{"text":"Nice to have you on the line, Hayden.","start_word":28,"end_word":35,"sentiment":"positive","sentiment_score":0.5117279887199402},{"text":"This is Melissa from account. I'm Oh, just yeah. making a follow-up in reference with my email yesterday about the $50 compensation that we are trying to refund to your card. Yeah. Would I be able to read out the last four numbers now Okay. or or One just send moment. an email? Or Yes. Just bear with me here. That way we could process it today. Yeah. Could you read the last four digits, please, of the card that you used for the payment? Yep. 8135. 8135. And is this a Visa or a Master? It's a Mastercard. Mastercard. 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