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why","start":23.125,"end":23.525,"sentiment":"neutral","sentiment_score":-0.03617806266993284}],"sentiment":"neutral","sentiment_score":-0.03617806266993284,"channel":0,"num_words":2,"start":23.125,"end":23.525},{"sentences":[{"text":"This","start":23.375,"end":23.615,"sentiment":"neutral","sentiment_score":-0.09237153828144072}],"sentiment":"neutral","sentiment_score":-0.09237153828144072,"channel":1,"num_words":1,"start":23.375,"end":23.615},{"sentences":[{"text":"we","start":23.525,"end":23.765,"sentiment":"neutral","sentiment_score":-0.23751264810562137}],"sentiment":"neutral","sentiment_score":-0.23751264810562137,"channel":0,"num_words":1,"start":23.525,"end":23.765},{"sentences":[{"text":"isn't","start":23.615,"end":23.855,"sentiment":"neutral","sentiment_score":-0.208314448595047}],"sentiment":"neutral","sentiment_score":-0.208314448595047,"channel":1,"num_words":1,"start":23.615,"end":23.855},{"sentences":[{"text":"automatically","start":23.765,"end":24.265,"sentiment":"neutral","sentiment_score":-0.15284621715545654}],"sentiment":"neutral","sentiment_score":-0.15284621715545654,"channel":0,"num_words":1,"start":23.765,"end":24.265},{"sentences":[{"text":"my personal phone number, so I wanna know who keeps giving out my personal number.","start":23.855,"end":27.555,"sentiment":"neutral","sentiment_score":-0.23954981863498687}],"sentiment":"neutral","sentiment_score":-0.23954981863498687,"channel":1,"num_words":15,"start":23.855,"end":27.555},{"sentences":[{"text":"call...","start":29.04,"end":29.2,"sentiment":"neutral","sentiment_score":-0.06254014372825623},{"text":"Sorry for any inconvenience, but I'll make a note of it.","start":29.2,"end":32.34,"sentiment":"neutral","sentiment_score":-0.13800374079834332}],"sentiment":"neutral","sentiment_score":-0.1317151077091694,"channel":0,"num_words":12,"start":29.04,"end":32.34},{"sentences":[{"text":"No problem.","start":32.82,"end":33.38,"sentiment":"positive","sentiment_score":0.34443579614162445},{"text":"Thank you.","start":33.38,"end":34.12,"sentiment":"positive","sentiment_score":0.42695657908916473}],"sentiment":"positive","sentiment_score":0.3856961876153946,"channel":1,"num_words":4,"start":32.82,"end":34.12}]},"summary":{"result":"success","short":"A representative from centers AI calls a customer named Benjamin to ask about their mobile number and where they were obtained from. The representative explains that their information is in the customer's database and apologizes for any inconvenience. The customer thanks the representative for their time."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"I'm speaking. Yes. Hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.10756447911262512},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3911629617214203},{"text":"Benjamin? Can I ask who's calling? My name is Mary calling from Vigilance AI.","start_word":6,"end_word":19,"sentiment":"neutral","sentiment_score":0.19194884598255155},{"text":"I hope you're doing well.","start_word":20,"end_word":24,"sentiment":"positive","sentiment_score":0.5476415157318115},{"text":"Yeah. Yep. Can I --. ask where are you guys getting my mobile number from? Oh, actually, we do have your information in our database. Okay. That's why This we isn't automatically my personal phone number, so I wanna know who keeps giving out my personal number. call... Sorry for any inconvenience, but I'll make a note of it.","start_word":25,"end_word":83,"sentiment":"neutral","sentiment_score":-0.09536315500736237},{"text":"No problem. Thank you.","start_word":84,"end_word":87,"sentiment":"positive","sentiment_score":0.4236888885498047}],"average":{"sentiment":"neutral","sentiment_score":0.04089907712714617}}}}