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Good morning. Welcome to Dick and Daughters. You're speaking with Liam. Good.\n\nHow are you? Sir, was that some kind of display? Okay. Unless that's a Microsoft product, I'm not gonna be able to assist myself or Microsoft license, I should say. Yeah.\n\nIt's just come through the Microsoft licensing team. Yeah. What what vendor was it? Sorry. For which team?\n\nAh, okay. Do you have that number? Let me go check. Yeah. 8055?\n\nYep. All good. 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Good morning. Welcome to Dick and Daughters. You're speaking with Liam.\n\nChannel 0: Hey. Hi. Morning, Liam. This is Ross with Techcom. How's it going over there?\n\nChannel 1: Good. How are you?\n\nChannel 0: Great thing with Buddy. Liam, actually, I was just getting back to you regarding a inquiry of by one of our customer for Samsung QVC and Pro Display.\n\nChannel 1: Sir, was that some kind of display?\n\nChannel 0: Yep. Samsung\n\nChannel 1: Okay. Unless that's a Microsoft product, I'm not gonna be able to assist myself\n\nChannel 0: display.\n\nChannel 1: or Microsoft\n\nChannel 0: Okay.\n\nChannel 1: license, I should say. Yeah. It's just come through the Microsoft licensing team.\n\nChannel 0: But I just a second.\n\nChannel 1: Yeah. What what vendor was\n\nChannel 0: Okay.\n\nChannel 1: it?\n\nChannel 0: My mistake. Alright. I was trying to call for a hardware team.\n\nChannel 1: Sorry. For which team?\n\nChannel 0: Hardware hardware. 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Liam is unsure if it is a Microsoft product and is transferred to the hardware team for assistance. The representative provides a license number and apologizes for bothering Liam."},"intents":{"segments":[{"text":"Liam, actually, I was just getting back to you regarding a inquiry of by one of our customer for Samsung QVC and Pro Display. Sir, was that some kind of display? Yep. Samsung Okay.","start_word":41,"end_word":74,"intents":[{"intent":"Assist customer with display issue","confidence_score":0.0009842473}]},{"text":"I was trying to call for a hardware team. Sorry. For which team? Hardware hardware. General Ah, sales. okay. Do you have that number? Yep.","start_word":120,"end_word":144,"intents":[{"intent":"Obtain hardware contact information","confidence_score":0.0022419046}]}]},"sentiments":{"segments":[{"text":"Line, and someone will attend to you shortly. Good morning. Welcome to Dick and Daughters. You're speaking with Liam. Hey. Hi. Morning, Liam. This is Ross with Techcom. How's it going over there? Good. How are you?","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.1645195037126541},{"text":"Great thing with Buddy.","start_word":37,"end_word":40,"sentiment":"positive","sentiment_score":0.5833318829536438},{"text":"Liam, actually, I was just getting back to you regarding a inquiry of by one of our customer for Samsung QVC and Pro Display. Sir, was that some kind of display? Yep. Samsung Okay. Unless that's a Microsoft product, I'm not gonna be able to assist myself display. or Microsoft Okay. license, I should say. Yeah. It's just come through the Microsoft licensing team. But I just a second. Yeah. What what vendor was Okay. it? My mistake. Alright. I was trying to call for a hardware team. Sorry. For which team? Hardware hardware. General Ah, sales. okay. Do you have that number? Yep. I do have. It's 8055, right, in the end? Let me go check. Yeah. 8055? Yep. Alright. No worries, ma'am. Sorry to bother you. All good.","start_word":41,"end_word":170,"sentiment":"neutral","sentiment_score":-0.032253000885248184},{"text":"Have a good one.","start_word":171,"end_word":174,"sentiment":"positive","sentiment_score":0.3883993625640869}],"average":{"sentiment":"neutral","sentiment_score":0.03147225612111752}}}}