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I cannot understand you. Hello? Yes. Now I I just have a problem that I bought a new iPhone 17.\n\nYes? And in my previous iPhone, I have the esign card of India. How can I transfer it to my new phone? Okay. Have you got a number?\n\nCould you help me with that? Okay. Alright. Okay. Thank you.\n\nSorry?","paragraphs":[{"sentences":[{"text":"Can I can you please speak clearly?","start":6.56,"end":8.48,"sentiment":"neutral","sentiment_score":-0.0007551307124750958},{"text":"I cannot understand you.","start":8.48,"end":9.86,"sentiment":"negative","sentiment_score":-0.3572409972548485},{"text":"Hello?","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":-0.0940498560667038},{"text":"Yes.","start":13.44,"end":13.94,"sentiment":"neutral","sentiment_score":-0.020415060222148895},{"text":"Now I I just have a problem that I bought a new iPhone 17.","start":15.36,"end":20.875,"sentiment":"neutral","sentiment_score":-0.10822810498731476}],"sentiment":"neutral","sentiment_score":-0.11347808481918441,"num_words":27,"start":6.56,"end":20.875},{"sentences":[{"text":"Yes?","start":21.175,"end":21.675,"sentiment":"neutral","sentiment_score":-0.05990399047732353},{"text":"And in my previous iPhone, I have the esign card of India.","start":22.055,"end":27.115,"sentiment":"neutral","sentiment_score":-0.09497103157142799},{"text":"How can I transfer it to my new phone?","start":28.96,"end":32.66,"sentiment":"neutral","sentiment_score":-0.025563820989595518},{"text":"Okay.","start":42.079998,"end":42.579998,"sentiment":"neutral","sentiment_score":-0.2022194117307663},{"text":"Have you got a number?","start":51.845,"end":53.145,"sentiment":"neutral","sentiment_score":-0.055089651793241504}],"sentiment":"neutral","sentiment_score":-0.0681178010334926,"num_words":28,"start":21.175,"end":53.145},{"sentences":[{"text":"Could you help me with that?","start":55.86,"end":57.4,"sentiment":"neutral","sentiment_score":-0.1794419518361489},{"text":"Okay.","start":64.74,"end":65.24,"sentiment":"neutral","sentiment_score":-0.04301108419895172},{"text":"Alright.","start":65.46,"end":65.86,"sentiment":"neutral","sentiment_score":0.016449281945824623},{"text":"Okay.","start":65.86,"end":66.26,"sentiment":"neutral","sentiment_score":0.05838891491293907},{"text":"Thank you.","start":66.26,"end":67.08,"sentiment":"neutral","sentiment_score":0.2107740119099617}],"sentiment":"neutral","sentiment_score":-0.05666150677610527,"num_words":11,"start":55.86,"end":67.08},{"sentences":[{"text":"Sorry?","start":69.86,"end":70.36,"sentiment":"neutral","sentiment_score":0.05810926854610443}],"sentiment":"neutral","sentiment_score":0.05810926854610443,"num_words":1,"start":69.86,"end":70.36}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Can I can you please speak clearly? I cannot understand you. Hello?\n\nChannel 0: Hello? Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Can you hear me? Yeah.\n\nChannel 1: Now I I just have a problem that I bought a new iPhone 17. Yes? And\n\nChannel 0: Mhmm.\n\nChannel 1: in my previous iPhone, I have the esign card of India.\n\nChannel 0: Mhmm.\n\nChannel 1: How can I transfer it to my new phone?\n\nChannel 0: Okay. Thanks for telling me that. Since we are Airta Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Okay.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one\n\nChannel 1: Have\n\nChannel 0: who\n\nChannel 1: you\n\nChannel 0: have\n\nChannel 1: got\n\nChannel 0: your account.\n\nChannel 1: a number? Could you\n\nChannel 0: Unfortunately,\n\nChannel 1: help me with that?\n\nChannel 0: but, yeah, we do not have their customer support number as well because we're not connected with them. We're a different company.\n\nChannel 1: Okay. Alright. Okay. Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Sorry?\n\nChannel 0: Hello?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.1411413997411728},{"text":"Good afternoon.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.34022271633148193},{"text":"This is Maureen from Airtel tech support.","start":1.4399999,"end":3.78,"sentiment":"neutral","sentiment_score":0.3298615259783609},{"text":"How can I assist you today?","start":4.16,"end":5.62,"sentiment":"positive","sentiment_score":0.3614671428998311}],"sentiment":"neutral","sentiment_score":0.3312137732282281,"channel":0,"num_words":16,"start":0.32,"end":5.62},{"sentences":[{"text":"Can I can you please speak clearly?","start":6.56,"end":8.48,"sentiment":"neutral","sentiment_score":-0.0007551307124750958},{"text":"I cannot understand 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welcome.","start":67.55,"end":68.270004,"sentiment":"positive","sentiment_score":0.34300757944583893},{"text":"Bye.","start":68.270004,"end":68.51,"sentiment":"neutral","sentiment_score":0.32835114002227783},{"text":"Have a great day.","start":68.51,"end":69.39294,"sentiment":"positive","sentiment_score":0.4312659651041031}],"sentiment":"positive","sentiment_score":0.391347165618624,"channel":0,"num_words":7,"start":67.55,"end":69.39294},{"sentences":[{"text":"Sorry?","start":69.86,"end":70.36,"sentiment":"neutral","sentiment_score":0.05810926854610443}],"sentiment":"neutral","sentiment_score":0.05810926854610443,"channel":1,"num_words":1,"start":69.86,"end":70.36},{"sentences":[{"text":"Hello?","start":72.19294,"end":72.69294,"sentiment":"neutral","sentiment_score":0.011519327759742737}],"sentiment":"neutral","sentiment_score":0.011519327759742737,"channel":0,"num_words":1,"start":72.19294,"end":72.69294}]},"summary":{"result":"success","short":"A customer called Airtel tech support because they bought a new iPhone 17 without an esign card from India. The representative explains that they are unable to resolve the issue and suggests the customer contact Airtel India directly. The call ends with the representative providing the customer with a different company's customer support number."},"intents":{"segments":[{"text":"How can I transfer it to my new phone? Okay.","start_word":65,"end_word":74,"intents":[{"intent":"Move phone to new phone","confidence_score":0.00001882731}]},{"text":"Since we are Airta Australia, we only service Australian phone numbers. Unfortunately, Okay. we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one Have who you have got your account. a number?","start_word":80,"end_word":130,"intents":[{"intent":"Contact airtel india","confidence_score":0.29284015}]},{"text":"Could you Unfortunately, help me with that? but, yeah, we do not have their customer support number as well because we're not connected with them. We're a different company. Okay.","start_word":131,"end_word":160,"intents":[{"intent":"Provide customer support number","confidence_score":0.06264975}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1411413997411728},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.34095704555511475},{"text":"Can I can you please speak clearly?","start_word":16,"end_word":22,"sentiment":"neutral","sentiment_score":-0.0027729759458452463},{"text":"I cannot understand you.","start_word":23,"end_word":26,"sentiment":"negative","sentiment_score":-0.3457603454589844},{"text":"Hello? Hello? Yeah. Yes. Can you hear me? Yeah. Now I I just have a problem that I bought a new iPhone 17. Yes? And Mhmm. in my previous iPhone, I have the esign card of India. Mhmm. How can I transfer it to my new phone? Okay. Thanks for telling me that. Since we are Airta Australia, we only service Australian phone numbers. Unfortunately, Okay.","start_word":27,"end_word":92,"sentiment":"neutral","sentiment_score":-0.05469951406121254},{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":93,"end_word":109,"sentiment":"negative","sentiment_score":-0.39299139380455017},{"text":"So I suggest you contact them directly because they are the one Have who you have got your account. a number? Could you Unfortunately, help me with that? but, yeah, we do not have their customer support number as well because we're not connected with them. We're a different company. Okay. Alright. Okay. Thank Mhmm. you.","start_word":110,"end_word":165,"sentiment":"neutral","sentiment_score":-0.14620187878608704},{"text":"You're welcome.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.33358070254325867},{"text":"Bye.","start_word":168,"end_word":168,"sentiment":"neutral","sentiment_score":0.32835114002227783},{"text":"Have a great day.","start_word":169,"end_word":172,"sentiment":"positive","sentiment_score":0.4312354028224945},{"text":"Sorry? Hello?","start_word":173,"end_word":174,"sentiment":"neutral","sentiment_score":0.03927656263113022}],"average":{"sentiment":"neutral","sentiment_score":-0.054131945943444726}}}}