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Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0490819287 can't take your call at the moment.","start":1.04,"end":8.16,"sentiment":"negative","sentiment_score":-0.33715955074876547},{"text":"Please leave a message after the tone.","start":8.16,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.16360904489244735},{"text":"When you have finished, hang up or press hash for more options.","start":10.4,"end":13.46,"sentiment":"neutral","sentiment_score":-0.10406937015553315}],"sentiment":"neutral","sentiment_score":-0.18856933933717232,"num_words":27,"start":1.04,"end":13.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0490819287 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.\n\nChannel 0: Hi, Rachel. My name is Mary, and I'm calling from Airtel. I'm just bring reaching out as we noticed that your service has been offline for more than twenty four hours. So we wanted to check-in and make sure everything is okay with your connection. If you're still experiencing an issue with your Internet, please don't hesitate to call us, and we'll be more than happy to assist.\n\nYou can call us back at 0391218113. Again, that's 0391218113. Thank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"0490819287 can't take your call at the moment.","start":1.04,"end":8.16,"sentiment":"negative","sentiment_score":-0.33715955074876547},{"text":"Please leave a message after the tone.","start":8.16,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.16360904489244735},{"text":"When you have finished, hang up or press hash for more options.","start":10.4,"end":13.46,"sentiment":"neutral","sentiment_score":-0.10406937015553315}],"sentiment":"neutral","sentiment_score":-0.18856933933717232,"channel":1,"num_words":27,"start":1.04,"end":13.46},{"sentences":[{"text":"Hi, Rachel.","start":15.014999,"end":15.815,"sentiment":"neutral","sentiment_score":0.05822667479515076},{"text":"My name is Mary, and I'm calling from Airtel.","start":15.815,"end":18.474998,"sentiment":"neutral","sentiment_score":0.08305625286367205},{"text":"I'm just bring reaching out as we noticed that your service has been offline for more than twenty four hours.","start":18.775,"end":24.855,"sentiment":"neutral","sentiment_score":-0.10464478712528943},{"text":"So we wanted to check-in and make sure everything is okay with your connection.","start":24.855,"end":28.715,"sentiment":"neutral","sentiment_score":0.061965185084513257},{"text":"If you're still experiencing an issue with your Internet, please don't hesitate to call us, and we'll be more than happy to assist.","start":29.34,"end":35.6,"sentiment":"neutral","sentiment_score":0.05850654876912418}],"sentiment":"neutral","sentiment_score":0.014473927878391217,"channel":0,"num_words":68,"start":15.014999,"end":35.6},{"sentences":[{"text":"You can call us back at 0391218113.","start":35.9,"end":40.62,"sentiment":"neutral","sentiment_score":0.12404984342200416},{"text":"Again, that's 0391218113.","start":40.62,"end":46.14694,"sentiment":"neutral","sentiment_score":0.14698264499505362},{"text":"Thank you, and have a great day.","start":46.14694,"end":47.426937,"sentiment":"positive","sentiment_score":0.6307908892631531},{"text":"Goodbye for now.","start":47.426937,"end":48.48694,"sentiment":"neutral","sentiment_score":0.08667811503012975}],"sentiment":"neutral","sentiment_score":0.2992433704435825,"channel":0,"num_words":20,"start":35.9,"end":48.48694}]},"summary":{"result":"success","short":"A representative from Airtel calls a customer named Rachel to check if she is still experiencing issues with her internet connection and offers assistance if she calls back within 24 hours. The representative provides a phone number for Rachel to call and assures her that they will assist her."},"intents":{"segments":[{"text":"So we wanted to check-in and make sure everything is okay with your connection.","start_word":58,"end_word":71,"intents":[{"intent":"Check-in","confidence_score":0.39976418}]},{"text":"If you're still experiencing an issue with your Internet, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":72,"end_word":94,"intents":[{"intent":"Assist with internet issue","confidence_score":0.0488287}]}]},"sentiments":{"segments":[{"text":"0490819287 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options. Hi, Rachel. My name is Mary, and I'm calling from Airtel. I'm just bring reaching out as we noticed that your service has been offline for more than twenty four hours. So we wanted to check-in and make sure everything is okay with your connection. If you're still experiencing an issue with your Internet, please don't hesitate to call us, and we'll be more than happy to assist. You can call us back at 0391218113. Again, that's 0391218113.","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":-0.010701718740165234},{"text":"Thank you, and have a great day.","start_word":105,"end_word":111,"sentiment":"positive","sentiment_score":0.6333274841308594},{"text":"Goodbye for now.","start_word":112,"end_word":114,"sentiment":"neutral","sentiment_score":0.09859805554151536}],"average":{"sentiment":"neutral","sentiment_score":0.031536919730050225}}}}